ASSOCIATE DIGITAL REVIEW TEAM ANALYST
Job description
Associate, Digital Review Team Analyst - Santa Ana, Costa Rica
Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Analyst.
Western Union powers your pursuit.
We are looking for someone who would be part of the Digital Review Team as an Associate, Digital Review Team Analyst responsible for analyzing digital transactions in Western Union.
Role Responsibilities
• As an Associate Analyst, you will analyze digital transactions to make sure that no fraudulent activity is involved.
• You will communicate with Western Union customers as needed to verify details regarding specific money transfer as well as support WU.com customers with their identity verification ensuring that Compliance regulations are met (typically 50 to 70 daily calls).
• You will resolve problems and decide when to escalate a case or to proceed with the regular transaction/customer profile verification handling procedures.
• After completing our training program, you will be skilled in Risk Assessment and be able to provide an excellent customer experience.
Role Requirements
• For such a detail-oriented role we need you to be self-motivated team player who is focused on giving the highest level of customer service via phone, have strong analytical skills and very attentive to detail.
• You must have great attitude and be able to adapt to a dynamic work environment.
• We require you to be fluent in English, written and verbal (81% - B2+).
• Highschool education is required.
• We need you to have strong ability to multitask using internal database systems, capable of making independent decisions with a results-oriented approach, and adaptability to work both individually and within a team, and a willingness to work on weekends.
• Mon-Sun schedules. Availability to work on weekends.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.
Your Costa Rica- specific benefits include:
• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts
Our hybrid work model
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
HR BUSINESS PARTNER
Job description
The Human Resources (HR) Business Partner is a senior level position responsible for leading the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi.
Responsibilities:
• Deliver HR services and build capabilities to drive organizational performance through individuals and managers as well as identify issues and recommend solutions
• Responsible for HR delivery and implementation across the employee lifecycle
• Partner with business managers to resolve Employee Relations (ER) issues, ensuring appropriate actions are taken and risks are assessed
• Partner with Human Resource Advisors (HRAs) and Centers of Excellence (COEs) on HR priorities in respective client populations to ensure delivery and implementation of HR solutions
• Coordinate and ensure seamless end-to-end delivery of global priorities and life cycle processes
• Work with HRA global partners and regional HR Business Partners to ensure consistent communication and delivery of HR solutions and processes
• Coordinate and consult with country HR partners to deliver regional activities
• Lead and/or initiate cross Citi projects as well as train new team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
• 6-10 years of relevant experience
• Consistently demonstrates clear and concise written and verbal communication
• Working knowledge of HR functions
• Working knowledge of applicable US laws
• Proficient in Microsoft Office and PeopleSoft
Education:
• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
TEAM MEMBER
Job description
En Abbott, puedes hacer un trabajo que importa, crecer y aprender, cuidar de sí mismo y de tu familia, ser verdaderamente quien es y vivir una vida plena.
Tendrás acceso a:
• Desarrollo profesional con una empresa internacional donde podrás hacer crecer la carrera que sueñas.
• Transporte subvencionado
• Cafetería subvencionada
• Una compañía reconocida como mejor lugar para trabajar en docenas de países alrededor del mundo y nombrada una de las empresas más admiradas del mundo por Fortune.
• Una compañía que es reconocida como una de las mejores compañías grandes para trabajar, así como un mejor lugar para trabajar para la diversidad, las madres trabajadoras, mujeres ejecutivas y científicas.
PRINCIPALES RESPONSABILIDADES
• Cumplir con los requerimientos de certificación y entrenamiento para el área de producción asignada.
• Cumplimientos de las normas de seguridad para las tareas que se ejecuten.
• Participar activamente de las actividades de implementación y mantenimiento del Sistema de Calidad de ABBOTT, garantizando el cumplimiento de los requisitos aplicables incluyendo GMP’s, GDP’s, limpieza de linea.
• Ejecución de las tareas de producción del área asignada según los procedimientos de producción y cumpliendo los requerimientos de productividad definidos.
• Cumplir con los requerimientos de inspección, según apliquen, de acuerdo a los procedimientos para los que fue entrenado.
• Reparar los productos no conformes, de acuerdo con las especificaciones establecidas.
• Ejecutar y reportar las actividades de su área, respondiendo por la calidad, el tiempo, la confiabilidad y el desempeño de servicios e informaciones generadas, atendiendo a las necesidades de los clientes internos / externos.
• Cumplir con los requerimientos de documentación y trazabilidad para los procesos de producción asignado.
• Apoyar y/o ejecutar procesos de entrenamiento y certificación de personal según los procedimientos establecidos, en operaciones de su área
Turnos:
A (Lunes - Viernes 5:50 am - 3:15 pm)
B (Lunes - Viernes 3:00 pm - 10:00 pm y Sábados 7:00 am - 2:30 pm)
C (Domingo - Sábado 10:00 pm - 6:00 am)
Requisitos:
Educación: Primaria Completa
Experiencia/Formación:
• Habilidad para efectuar los procesos para los que va a ser contratado.
• Capacidad para leer, entender y ejecutar procedimientos.
• Preferible: Con experiencia en manufactura / No Indispensable
Ser mayor de edad
Aplicar aquí: https://www.jobs.abbott/us/en/job/31086173/Team-Member-I?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic
OPERADOR (A) MONTACARGA
Job description
¿Quieres construir un futuro más sólido, sustentable y cultivar tu carrera? Súmate al equipo global de Cargill que cuenta con 160,000 empleados que usan tecnologías nuevas, conocimientos dinámicos y más de 157 años de experiencia para conectar a los granjeros con los mercados, a los clientes con los ingredientes, y a las personas y animales con los alimentos que necesitan para prosperar.
Esta es un posición permanente localizada en Alajuela San Rafael
Jornada: Diurna
Horario: Lunes a Sábado de 06:00am - 03:00pm
Descripción del Puesto:
• Ubicación de Mercaderia en Racks
• Manejo del Sistema Sap
• Acarreo de Mercadería
• Reabastecimiento de zonas de Picking
• Cargas de los equipos móviles
Requisitos Mínimos:
• Cuenta con al menos 18 años de edad
• Capacidad para Flexionarse con o sin los ajustes necesarios
• Capacidad de Arrodillarse con o sin los ajustes necesario
• Capacidad para levatamiento de peso de 20 kilos
• Capacidad para trabajar en temperaturas de -20 grados
• Contar con licencia D3
• Conocimiento basico matemáticos (sumar, restar, dividir, Multiplicar)
• Conocimientos básicos para el manejo de computadoras, teléfonos inteligentes u otro dispositivo movil.
• Capacidad de trabajar horas extras, feriados, fines de semana o diferentes turnos.
Requisitos Preferibles:
• Conocimientos básicos en Sap
• Conocimiento básico en Microsoft Office
• Experiencia previa en un entorno de producción o planta
¡En Cargill promovemos la diversidad, equidad e inclusión en nuestros procesos!
CONTENT MANAGER
Job description
Content Manager at Nya - Urban Development & Real Estate
Are you passionate about digital content creation with a touch of nature and urban development? We have the perfect opportunity for you at Ciudad NYA, Costa Rica.
Company Description
NYA Costa Rica offers a perfect lifestyle in Ciudad Nya, Costa Rica, with beachfront condos in pre-sale, Crystal Lagoons beach, trails, waterfalls, and a fitness center. Located in Guanacaste, Costa Rica, Nya provides the best amenity package, including the world's top amenity by Crystal Lagoons®.
About the Position:
We're seeking a creative and dynamic Content Manager to join our marketing and sales team for an exciting urban development project in Liberia, Guanacaste, Costa Rica.
Key Responsibilities:
• Strategically manage the company's social media presence
• Create and schedule engaging content for multiple platforms
• Write compelling content for social media, blogs, presentations, and video scripts
• Plan high-quality videos, reels, and audiovisual content
• Collaborate closely with design, marketing, and sales teams
• Implement SEO strategies to improve online visibility
• Create effective copywriting for website and digital marketing campaigns
Requirements:
• Student or graduate in Advertising Design, Graphic Design, Advertising, or Communication
• Located in Costa Rica
• Proven experience in communication and social media management
• Fluency in Spanish and English (oral and written)
• Knowledge in graphic design and video editing
• Knowledge of audio trends and content creation for Instagram and TikTok
• Passion for nature and outdoor content creation
• Experience in real estate or urban development (desirable)
• Solid knowledge of SEO and current best practices
• Experience in writing persuasive copywriting for websites and digital marketing
• Deep understanding of digital marketing strategies and web analytics
We Offer:
• Remote work with monthly visits to the project in Liberia, Guanacaste
• Opportunity to work on an innovative urban development project
• Collaborative and dynamic environment
• Professional growth in an expanding industry
• Weekly sales and marketing training in English with the Grant Cardone 10X program
If you're passionate about content creation, design, SEO, and nature, and you're ready to take our communications and digital presence to the next level, we want to meet you!
Send your portfolio and CV to be considered for this exciting opportunity.
APLICA AQUÍ: https://www.linkedin.com/jobs/view/content-manager-at-nya-costa-rica-4043182540/
PERSONAL PARA GRANJA SIQUIARES
Job description
¿Quieres construir un futuro más sólido, sustentable y cultivar tu carrera? Súmate al equipo global de Cargill que cuenta con 160,000 empleados que usan tecnologías nuevas, conocimientos dinámicos y más de 157 años de experiencia para conectar a los granjeros con los mercados, a los clientes con los ingredientes, y a las personas y animales con los alimentos que necesitan para prosperar.
Esta es una posición Permanente en la Granja Siquiares en Alajuela
Descripción general del puesto:
• Revisa niveles de producción y calidad del producto
• Se encarga del cuido de los animales de la granja
• Da mantenimiento de la estructura como: limpiar, sacudir, remover la cama, lavar bebederos, control de mortalidad, y recoger desechos de los animales de la granja
• Realizar cualquier otra función que se asigne y requiera para el desempeño de su puesto de trabajo
Calificaciones Mínimas:
• Ser mayor de 18 años
• Capacidad de realizar tareas físicas como agacharse de forma segura, con o sin adaptación razonable
• Capacidad de levantar hasta un máximo de 25 kilos con o sin ajustes razonable
• Capacidad de trabajar en diferentes ambientes donde se puede presentar: ruido, polvo, químicos, entre otros., con el uso del Equipo de Protección Personal (EPP)
• Capacidad de trabajar en diversas condiciones interiores y exteriores que puedan incluir calor o frio
• Contar con primaria completa
• Capacidad de leer y escribir en español sin dificultad
• Capacidad de trabajar horas extra, incluidos fines de semana, feriados o turnos diferentes, con aviso previo
Favor adjuntar los siguientes documentos en su aplicación:
• Hoja de delincuencia original y al día
• Cédula de identidad vigente
¡En Cargill promovemos la diversidad, equidad e inclusión en nuestros procesos!
APLICA AQUÍ: https://www.linkedin.com/jobs/view/personal-para-granja-siquiares-at-cargill-4022119401/
ESPECIALISTA EN INVENTARIO
Job description
Requisitos
• Bachiller en Ingeniería Industrial o Producción industrial (indispensable).
• Dos años como responsable de compras e inventarios de materia prima (indispensable).
• Dominio de los cálculos de proyecciones y pronósticos para compras (indispensable).
• Dominio de Excel Avanzado (indispensable).
• Deseable dominio de PBI nivel avanzado
• Deseable dominio de Minitab nivel avanzado
Misión del puesto
Responsable de los procesos de compra de plásticos, materiales y otras materias primas, con el fin de contar con el nivel de inventario óptimo por producto, garantizando la calidad de los insumos y tiempos de abastecimiento acordes con el estándar establecido para cada material, además de que dichos suministros sean proporcionados a tiempo y de forma controlada a sus clientes internos.
Principales responsabilidades
• Asegurar un buen funcionamiento en los procesos ejecutados, cumpliendo con los tiempos de respuesta establecidos en cada etapa del proceso de compras: cotización, confección de artes, aprobaciones internas y de las franquicias, recepción de producto y pago.
• Ejecutar los procesos de análisis de compras.
• Controlar, monitorear y revisar los niveles de inventario que permitan una operación comercial efectiva.
• Monitorear los consumos y desviaciones de los procesos de renovaciones, reposiciones, cuentas nuevas, traslados entre otros flujos, para tomar las medidas preventivas ante un evento atípico.
• Evitar que se incurra en desabastecimiento o exceso de inventario que generen gastos innecesarios.
• Constatar que el reabastecimiento diario de plásticos entre cuarto de plásticos y embozo sea correcto de acuerdo a los consumos registrados en sistema.
• Brindar soporte en la planeación y supervisión de las tomas físicas de inventarios mensuales de plásticos y materiales.
• Estimar las cantidades idóneas de inventario a suministrar a Sucursales, de modo que estos no incurran en sobre inventario respecto a sus niveles de consumo.
• Procesar las órdenes de pago de los materiales que compre a través de este proceso.
• Asegurarse de mantener un punto de reorden en cada uno de los productos utilizados en el proceso de producción.
• Asegurar tener un inventario de seguridad de los productos para contener alguna contingencia.
• Revisar los movimientos de entradas y salidas de los materiales de las bodegas garantizando la correcta administración del inventario general.
• Reportar a su jefe inmediato los requerimientos de material para su abastecimiento.
• Realizar el envío de los cierres contables con el gasto de las unidades ejecutoras de forma mensual asegurando que la información sea clara y correcta.
• Asegurar que el proceso de compra sea realizado de manera eficiente, de acuerdo con la demanda de producción y las estrategias de colocación del negocio.
• Asegurarse que los productos que se compran cumplan con los requerimientos del Banco, en cuanto al arte y la calidad de los materiales solicitados.
• Asegurarse de enviar suministros de forma segura, controlada y con la frecuencia requerida a todas las áreas de embozo del Banco.
• Garantizar el cumplimiento de la normativa interna que establece Banco Promerica S.A.
• Participar y apoyar de forma activa en la implementación de todos los programas de mejoramiento y desarrollo impulsados por el Banco.
• Gestionar los riesgos (potenciales y materializados) relacionados con los procesos, las regulaciones y los activos de información que puedan impactar en el logro de los objetivos establecidos por el banco.
• Apoyar a la Jefatura en todas aquellas actividades o tareas que se desarrollen con el objetivo de cumplir con las metas o los procesos del negocio
APLICA AQUÍ: https://www.linkedin.com/jobs/view/especialista-en-inventario-at-banco-promerica-de-costa-rica-s-a-4043032324/
TURNO DE NOCHE TÉCNICO DE MANTENIMIENTO GENERAL
Job description
Amentum está buscando un Turno de Noche Técnico de Mantenimiento General III para unirse a nuestro equipo de operaciones y mantenimiento.
El horario de trabajo típico variará según la demanda del negocio. Esta posición es responsable de proporcionar un nivel intermedio de experiencia en la respuesta a órdenes de trabajo, solución de problemas y suministro de mantenimiento y reparaciones de emergencia y preventivos en los equipos, accesorios y sistemas del edificio en un entorno de fabricación que incluye salas limpias.
Trabajando bajo una supervisión mínima como miembro de un equipo de trabajo autodirigido, esta es una posición de múltiples oficios que puede realizar reparaciones de máquinas y trabajos generales de mantenimiento sin licencia, así como apoyar otros oficios con licencia según las indicaciones. Requiere un buen conocimiento práctico de todos los tipos y aplicaciones de equipos relacionados con el mantenimiento y las operaciones para el área asignada, y la capacidad de trabajar dentro de las tolerancias de la máquina. También se puede requerir mantenimiento general, incluidas tareas menores en carpintería, pintura y chapa.
El Técnico de Mantenimiento General III debe tener la capacidad de identificar y corregir cualquier problema relacionado con la seguridad y realizar evaluaciones independientes del equipo para identificar posibles fallas en el equipo. También se requerirá el mantenimiento general de los equipos.
Este es un puesto de turno de noche que trabaja en un horario de 6 x 6
Responsabilidades:
• Realiza de manera segura las funciones del puesto, incluido el seguimiento de las pautas de seguridad adecuadas, como el análisis de riesgos laborales y los procedimientos de bloqueo / etiquetado y el uso de EPP según sea necesario.
• Opera, mantiene y repara todos los equipos asociados a las instalaciones y la producción de conformidad con todas las regulaciones y estándares de la compañía.
• Analiza las fallas del equipo, inspecciona, reemplaza, altera y mantiene en buen estado todos los servicios de construcción y producción y equipos relacionados.
• Realiza el mantenimiento planificado en todos los equipos de construcción y servicios relacionados para un área específica, al tiempo que es sensible y responde a las necesidades del cliente.
• Realiza técnicas de solución de problemas en equipos mecánicos como HVAC, bombas, agitadores, sistemas hidráulicos, sistemas de agua purificada RO / DI, aire comprimido y otros equipos de gas y sistemas de distribución para determinar problemas y efectuar reparaciones de la manera más rápida y eficiente posible para minimizar el tiempo de inactividad.
• Realiza inspecciones de mantenimiento preventivo.
• Desarrolla e implementa procedimientos de mantenimiento planificados, realiza estimaciones de trabajos, mantiene inventario de repuestos. Mantiene informados a las personas de stock sobre las piezas consumidas del inventario.
• Ayuda en la instalación, inspección de nuevos equipos y mantenimiento de instalaciones.
• Proporciona apoyo a compañeros de trabajo, contratistas, proveedores, gerentes de proyectos, gerentes de edificios e ingenieros según sea necesario para apoyar el proyecto y el trabajo de renovación.
• Cumple con todas las regulaciones gubernamentales, empresariales e industriales, códigos y estándares, prácticas de seguridad sanitaria y sistemas de permisos.
• Realiza el mantenimiento preventivo según lo programado en el Sistema De Gestión de Mantenimiento Computarizado (GMAO).
• Responde y proporciona servicio y retroalimentación al cliente en todas las órdenes de trabajo al tiempo que garantiza el cumplimiento de los códigos, regulaciones y estándares de la industria.
• Recomienda medidas para mejorar los métodos de mantenimiento y el rendimiento del equipo.
• Opera varios instrumentos de medición, diagnóstico y prueba para ayudar a proporcionar soluciones de eficiencia energética.
• Opera una variedad de equipos como herramientas manuales, computadoras portátiles y hardware de diagnóstico para realizar el trabajo.
• Mantiene un horario estricto para tener éxito en la asignación, pero demuestra flexibilidad en las actividades diarias y la programación para el beneficio del cliente.
• Otras funciones asignadas por el Gerente o Supervisor.
Requisitos mínimos:
• Diploma de escuela secundaria o equivalente demostrado.
• Tres años de experiencia en mantenimiento en uno de los siguientes oficios, o una combinación equivalente demostrada de educación y experiencia: HVAC industrial / reparación de máquinas mecánicas industriales o reparación automotriz.
• Capacidad para trabajar en un elevador aéreo o elevador de tijera a alturas de hasta 30 pies o más.
Calificaciones preferidas
• Experiencia previa en el soporte al cliente de Intel.
• Título de asociado o certificación de escuela de comercio en Mecánica Industrial, HVAC o un campo
• relacionado.
• Experiencia trabajando de forma segura con sistemas eléctricos de 480 voltios y 3 fases.
• Experiencia en la resolución de problemas y reparación de equipos mecánicos de instalaciones
• industriales, incluidos sistemas de vacío y sistemas de agua RO / DI.
• Experiencia en la resolución de problemas y reparación de grandes equipos comerciales o industriales de HVAC / R.
• Experiencia en el mantenimiento de las necesidades básicas de plomería.
• Conocimiento práctico de todo tipo y tipo de herramientas manuales y eléctricas, instrumentos de
• medición de aire, diversos equipos de refrigeración, varios medidores eléctricos, meggers y equipos de taller.
• Experiencia trabajando en un entorno de GMAO.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.
AGENTE DEL CENTRO DE CONTACTO
Job description
The Patient Service Representative (PSR) provides excellent customer service to all individuals contacting the organization. Contacts may include phone calls, emails, secure messages, text messages, and other industry leading technology. Schedule appointments with the right provider for the customer. Enter CRM tickets for requests for more complex requests. Provide a positive and welcoming experience for all customers regardless of contact method.
The PSR provides a vital link in the chain of Quality of Care; the PSR supports the System by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. PSRs will work with a high volume of patients, over the phone, supporting patient needs, while following different practice requirements diligently.
Education Requirements:
• Minimum of a technical high school diploma.
• Prefer a bachelors degree in business, finance, technology, healthcare, or other related field.
Work Experience:
• Prefer 1 to 3 years of previous work experience in customer service, contact centers, healthcare, or other related fields.
• Previous contact center experience preferred.
• 1or more years of experience working in a fast-paced contact/engagement center (preferred).
• 1 or more years medical scheduling experience (preferred).
Technical Requirements:
• Demonstrable customer service skills in high-pressure scenarios.
• Ability to learn technology, policies, and procedures quickly.
Knowledge, Skills, and Competencies:
• Excellent customer service skills required with the ability to multi-task in a fast-paced environment with a high degree of attention to detail
• Excellent bilingual (Spanish and English) verbal and written communication skills.
• Accurate with good attention to detail.
• Strong customer service skills.
• Ability to learn quickly and adapt to rapidly changing scenarios.
• Ability to work under high levels of pressure.
MANAGER UNIFORMS
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
- Positively and collaboratively support the FWC2026 Uniforms program with all initiatives leading up to and including tournament-time delivery.
- Maintain shared responsibility for business assets and uniforms, ensuring fair and equitable entitlements of goods to relevant parties.
- Lead on strategy for planning of uniform distribution operations for Host City delivery model.
- Become an expert with new systems, technological applications which will serve the distribution process of uniforms across the tournament.
- Critical to deliver both the strategy and implementation uniform program in lockstep with Senior Manager to various stakeholders, ensuring consistent approach across 16 Host Cities, 3 countries.
- Maintain awareness and established control mechanisms of inventory throughout product lifecycle, to be rolled out to each distribution centre.
- Develop and support dissolution process for key assets and facilities.
- Work in collaboration with the Senior Manager to define the uniform training program and related materials; deliver trainings across multiple Host Cities collaboratively.
- Uphold established workforce and uniform guidelines, policies, and procedures.
- Demonstrate exemplary communication skills within the FWC2026 functional areas, supporting uniform team members with information dissemination.
- Execute tasks with a focus on Customer Excellence to clients, internal and external, across the business.
- Travel will be required to support tournament and pre-tournament deliverables.
- Shift work will be required during delivery of the tournament.
YOUR PROFILE
For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
The specific competencies we require for this position are:
- Fluent in English and Spanish.
- 5+ years' experience in an event environment within uniform distribution and/or logistics.
- Bachelor's degree, specialization in business, supply chain management or related field.
- Comfortable leading a team in a fast-paced, dynamic environment with often competing priorities.
- Proven ability to successfully balance priorities and multiple demands on time and quality against tight deadlines and calmly solve problems.
- Exemplifies quality working relationships with colleagues and external stakeholders.
- Confident trainer; excellent communicator.
- Exceptional provider of support to multi-layer teams.
- Strong organizational and team leadership abilities.
- Adept with leading development of new procedures and systems.
- Effective communication with diverse workforce
MANAGER MEDIA SERVICES
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
- Support to implement a comprehensive media servicing strategy for MEX host cities of the FIFA World Cup 2026™.
- Ensure consistent delivery of services across various tournament venues, ensuring a standardized experience for all media professionals.
- Scope media-dedicated services for the 3 host cities in Mexico, ensuring consistency across all tournament venues.
- Support to define an efficient visa strategy and implementation of visa procedure for media representatives.
- Coordinate with logistics to define appropriate custom procedures for media representatives to bring professional equipment in and out of the host country. Liaise with other Media Services Managers to standardize process across the three host countries.
- Implement the accreditation process in collaboration with the FIFA Zurich Media Operations and Services team and the Accreditation team.
- Plan transport services for media representatives across all tournament venues in MEX.
- Identify media Accommodation options and scope services linked to it.
- Liaise with the Host Cities Media Manager to define media-dedicated services in the MEX host cities.
- Support in the implementation of Media Ticketing. · Support in facilitating a seamless integration between media operations and media services, optimising workflows to deliver the highest level of support and services to accredited media representatives.
- Support to create a uniformed pricing strategy for catering services.
- Support to create inventive and budget-conscious media gift and incentive ideas tailored for accredited media representatives.
YOUR PROFILE
For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
The specific competencies we require for this position are:
- Fluent in English and Spanish
- Bachelor’s degree in media or sports event management
- 3+ years’ experience in the sports industry, with an emphasis on media operations & services
- 3-5 years’ experience in sports project management, preferably in football
MANAGER, VOLUNTEER ENGAGEMENT & COMMUNICATIONS
Volunteers are at the heart of all FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FCWC2025 and FWC2026. As football unites the world, the FIFA World Cup 2026™ Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America. Like in all FIFA Tournaments, Volunteers will become the ‘face’ of the FIFA World Cup 2026™ enhancing the profile, reputation and appeal of football, FIFA, and Host Cities on a global stage. The Volunteer Program will be a driver to help achieve strategic tournament objectives alongside acting as a vehicle for positive social change, by helping strengthen social connections, increase in civic pride, employment & skills, and creating a movement to sustain and grow volunteering across Host Cities.
Reporting organizationally to the Head of Volunteer Management in Miami, Florida, the Volunteer Engagement Communications Manager will be a key member of the FIFA26 Volunteer Program team, and work in close collaboration with the Host Country and FIFA Zurich Volunteer teams, Marketing and Communications teams, Tournament Workforce Readiness, and other key individuals and agencies responsible for delivering the Volunteer programs across US, MEX and CAN.
The position will take an active role in the strategic planning and tactical execution of the Volunteer Communications Strategy. This strategy will include all internal direct communication and engagement with volunteers and external promotion of the Volunteer Program on FIFA World Cup 2026™ channels, such as the volunteer platform, website and social media. This individual will be the lead contact with any required external communications agency for the Volunteer program, driving the wider North American plan, and supporting key engagement opportunities such a launch, recruitment, and activation of the Volunteer Program.
THE POSITION
• Lead development of Volunteer Communications Strategy internally and externally.
• Develop and implement a comprehensive communication strategy to engage volunteers before, during and after the tournament.
• Work closely with FIFA Zurich Volunteer Team to incorporate larger FIFA communications & engagement strategy into overarching FIFA World Cup 2026 plan.
• Primary contact for any collaborative efforts with an external communications agency (AOR), supporting in the RFP process and ensuring positive coverage of volunteer efforts and contributions.
• Develop operational and FAQ materials for volunteers working closely with Functional Area key contacts.
• Create written content that is inspiring and engaging for various channels, internal website, social media and contact centers.
• Manage relevant social media channels, working in collaboration with media AOR to address any concerns through crisis communication planning.
• Coordinate development and provide ongoing input, information and materials (as requested) that support internal and external communication efforts about the program and its initiatives.
• Provide ancillary support for other team members and support colleagues as needed or requested.
• Be end-to-end manager for various project deliveries; ensure smooth communication, coordination and cooperation with internal and external parties.
• Be the Volunteer Program’s focal point and coordinate with the Marketing & Communications Department across host country teams.
• Support various Communications divisions where required, including Digital, Media Relations and others.
YOUR PROFILE
• University degree in business, communications and marketing (or adequate training/vocational education)
• Master’s Degree an additional asset
Work Experience
• 7+ years of experience in communications role
• Experience of working within a major sports event organisation an advantage
• Demonstrable experience of social media and media relations
• Strong project management and campaigns experience
• Knowledge of Photoshop, Final Cut Pro, Audacity, web design and any other applications is beneficial; Additional qualification in web design or animation is a plus
• Proven ability to manage clients and relations with multiple departments.
• Excellent communications skills; people management skills; ability to motivate others towards a common goal; proven record of efficient project management, clear orientation on result.
• Excellent analytical skills and critical thinking
• Ability to understand the big picture and adapt accordingly; be agile and stress resistant
• Flexibility and ability to work autonomously.
• Team player, willing to work on tight timelines and pitch in when needed.
• Positive attitude, patience and persistence
Languages
• Fluent in English. Spanish and/or French proficiency is a plus
Technology
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
MANAGER VOLUNTEER SYSTEMS, VOLUNTEER PROGRAM
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Volunteers are at the heart of FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FIFA World Cup 2026™. As football unites the world, the Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America.
THE POSITION
The main responsibilities of the Systems Manager, Volunteer Program for the FIFA World Cup 2026 include:
• Support the Volunteer Systems Senior Manager in ensuring all technical requirements are thoroughly addressed within the system.
• Assist in defining and refining volunteer journey requirements across all modules of the volunteer management system, including Recruitment, Assignments, Scheduling, Rostering, Training, Accreditation and Uniform Distribution, and tournament Operations.
• Develop and define the integration matrix mapping necessary for all relevant systems, ensuring seamless connectivity and data flow across platforms.
• Work closely with the volunteer team to deliver comprehensive system training, ensuring exceptional service for system users. This involves prioritizing user requests, managing deadlines, and defining essential system reports to support operational needs.
• Coordinate the development and delivery of the system to meet all required specifications. Provide ongoing problem resolution and support following the go-live date to ensure seamless system performance.
• Contribute innovative ideas to improve and optimize system workflows.
• Collaborate with Contact Centre and shared back-office end users to deliver comprehensive support on all system-related materials, ensuring efficient resolution of issues and effective use of the systems.
• Work in close collaboration with internal FIFA Functional Areas and Host Cities to help ensure the successful development, implementation and management of the Volunteer Management System.
• Identify and report system-related issues, and diligently follow up to ensure their resolution or escalate as necessary to mitigate potential impacts.
• Manage the administration of the Volunteer system, ensuring the timely delivery and implementation of required functionalities to meet project objectives and user needs.
YOUR PROFILE
• Desired - Bachelor’s degree in Engineering, IT, Computer Science or related field.
Work Experience
• Higher Education qualification in Engineering, Information Technology, Computer Science, Project Management or related discipline is highly desired.
• Excellent knowledge around management systems services and business processes that can realize project benefits.
• Significant experience in major multi-sport or multi-location events is a strong advantage.
• Prior working knowledge of Rosterfy and / or alternative workforce and volunteer platforms with strong skills in building various system modules and automations is desired.
• Ability to work on large-scale platform structures that include multiple subdomains and to build logical actions for inheriting elements across both main and sub-accounts.
• Strong skills in using and building complex system automations that can handle multiple logical processes across several system sub-accounts.
• Prior experience in preparing business requirement documents for various system integrations, including high- and low-level design integration matrix mapping and test case scenarios.
• Strong knowledge in designing multiple permission roles across several subaccounts that meet the criteria and accommodate different responsibility levels for system admin users.
• Ability to balance priorities whilst working in a fast-moving progressive environment.
• Strong team player, adaptable to working under tight timelines, and ready to step in wherever needed to drive success, with a commitment to delivering results without compromising quality.
• Exceptional attention to detail.
Languages
• Fluent in English. Spanish and / or French proficiency is a plus
Technology
• Strong proficiency in using technology, including the Office 365 suite and industry-specific software.
• Experienced in working with various Event Management Systems and/or Volunteer Management Systems.
• Advanced knowledge of Rosterfy modules and their functionalities.
• Expertise in developing and utilizing Excel formulas and macros for data management and analysis.
• Strong skills in generating reports and creating visualizations using Power BI.
MANAGER TEAM FACILITIES SPECIAL PROJECTS
Under the guidance of the Senior Team Facilities Manager (USA) and Team Services Lead (Zurich) and working alongside the wider Team Services team and other tournament functional areas, the Team Special Facilities Projects Manager is responsible for coordinating the specific projects related to teams and referees for the FIFA World Cup 26 as well as the FIFA Club World Cup 2025™ in the three host countries.
THE POSITION
• taking the lead in communications with all Team Base Camp city authorities for planning and organizing open-to-public training sessions and community events for the FIFA Club World Cup 2025, if relevant, and the FIFA World Cup 26;
• overseeing the meet & greet program for teams by liaising with all Team Base Camp city authorities to assess operational plan and ensure successful project implementation on-site;
• liaising with all Team Base Camp city authorities on the catalogue of additional services and facilities for teams and their extended groups (friends and family);
• leading additional Team Services projects, such as team preparation camps and friendly matches;
• preparing various operational concepts, policies and procedures related to Team sServices and Refereeing services for the FIFA World Cup 26 and FIFA Club World Cup 2025;
• Leading the TBC Brochure including the management process for FCWC25 and FWC26
• Representing Team Facilities project at various operational meetings and other relevant activities for participating teams (including for their families and friends); and providing regular reports and carrying out other duties as assigned by the Senior Team Services Facilities Manager (USA) and Team Services Lead (Zurich);
YOUR PROFILE
• Able to manage a group of people working on the same projects and, as required, coordinate people in other functional areas to contribute to projects.
• Ability to create strong relationships with external stakeholders and maintain a high level of engagement.
• High energy levels, exceptional planning and organizational skills, strong negotiation and facilitation skills, excellent communication and presentation skills, and positive relationship management abilities.
• Capable of making decisions using problem-solving skills and exercising sound judgment to achieve results.
• Comfortable working in an international, demanding and changing environment.
• Able to work effectively as part of a team and adapt to and work well with people of other cultures and backgrounds.
Work experience
• A minimum of five years of experience in event management, ideally at the international level.
• Experience in building relationships with city authorities and understanding of USA/CAN/MEX specifics in organizing local events.
• Experience and knowledge of team facilities, venue operations, community projects is an asset.
• Proven track record in managing complex projects, including both pre-event planning and event implementation.
• Knowledge of team facilities, community events and competitions in a tournament setting, ideally from working in or at least having a thorough understanding of a football environment.
• Extensive and well-founded knowledge of event and competition operations.
Languages
• Fluency in English (oral and written); any additional language skills an asset.
Technology
• Strong administrative and IT skills, including MS Office (Word, Excel, PowerPoint, Teams).
MANAGER ACCESS MANAGEMENT BRIEFING & REPORTING
Reporting organisationally to the Head of Access Management, the Manager, Access Management Briefing & Reporting will be a key member of the FIFA26 Access Management team. They will be responsible for providing a range of tools and reports to assist in the planning of the FWC2026 at all stadiums. Such tools and reports will include:
• Conducting crowd modelling simulations.
• Utilising existing and previous event data to identify arrival patterns of spectators and accredited staff at the stadiums, based on client groups and stadium capacities.
• Updating plans and identifying issues as stadium overlay plans are adjusted.
• Creating usable reports for HQ, management and identified stake holders pertaining to the movement of spectators and staff during the tournament period.
Through close coordination with the Access Management Team and other Functional Area (FA), they ensure that the operations relating to the movements of persons holding an access device into and within the stadiums meet the requirements and provide efficient, safe, and well-planned ingress, circulation & egress.
The Manager, Access Management Briefing & Reporting will manage a Coordinator, Briefing & Reporting whose primary function will be to support the Manager, and conduct data deep dives, and research as necessary.
The Manager, Access Management Briefing & Reporting will be an active member of the Access Management (ACS) HQ team throughout the planning phases and the tournament period. During event time, they will be the desk lead for the ACS function in the Main Operations Centre (MOC).
THE POSITION
• Training on crowd dynamics to stake holders as required.
• Develop training materials for ACS staff, safety & security staff and volunteers.
• Planning and mapping of client group flows as they arrive at the stadium, enter through the security perimeter, and circulate around the stadium.
• Ensuring all client group flows, paths of travel, entrances and exits planned for people with disabilities and/or limited mobility meet FIFA and related local Accessibility standards and requirements.
• Providing advice and support to wayfinding during the Last Mile.
• Creating data and intelligence formulated reports as required to assist in the safe planning of this tournament.
• Providing expert advice on crowd dynamics to other key functional areas and host city authorities.
• Liaising with Transport to provide advice on temporary public transport options at the stadiums.
YOUR PROFILE
• Bachelor’s degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security or similar.
• Qualifications in Crowd modelling and simulation.
• If experience is compensating, lower degree is welcome to apply.
• Football (soccer) crowd dynamics knowledge.
• FIFA access management knowledge is a plus.
• Effective interpersonal communication, influencing and negotiation skills.
• Strong problem solving and analytical skills.
• Stature and professional experience necessary to interact as tough partner with senior colleagues.
• Good judgement, superb integrity, maturity, and fairness in dealing with people.
Work Experience
• Minimum experience of 4 years in the sport event industry, preferably within access management, crowd safety, crowd modelling, safety and security or venue management. Experience within FIFA is an advantage.
• Wayfinding and route planning in a large stadium environment.
• Single-sport, multi-venue event experience.
• Management and leadership of a team in high pressure tournament operations.
• Demonstratable ability to manage multiple projects concurrently and under pressure.
Languages
• Fluent in English.
Technology
• Crowd simulation systems.
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project, Power BI) and planning software and online collaboration tools
MANAGER FIFA COMMUNITY CUSTOMER CARE
Reporting organisationally to the Ticketing Customer Relationship Senior Manager , the Ticketing FIFA Football Community Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA Football Community ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all FIFA Football Community Entities with ticketing enquiries. Focuses particularly on the delivery of effective ticketing customer care for the FIFA World Cup 2026™.
THE POSITION
- Plan and implement effective customer care strategies and processes across all the established communications channels (email, phone and any other ticketing bespoke systems)
- Train and manage a small team, in line with the sales strategy and FIFA ticketing requirements, policies and regulations, including regular quality assurance checks
- Perform customer care ticketing processes (back office and onsite) whenever required
- Build, manage and maintain successful relationships with all FIFA Football Community whilst resolving all issues and enquiries
- Manage and monitor the ticket quota and requests allocated to FIFA Football Community
- Issue all necessary ticketing communications and be able to translate into required languages, where applicable
- Present ticketing information and deliver training to FIFA Football Community Entities and other stakeholders both in person and online
- Plan effective communication and escalation processes and ensure implementation within the team
- Plan and implement quality control procedures to ensure that any deviation from the requirements is detected and corrected as soon as possible
- Actively research and implement solutions to pro-actively increase the productivity of the group sales customer care team, and maximize customer information and satisfaction
- Analyze and report regularly on KPIs and the effectiveness of customer care being delivered
- Pro-actively identify and report on patterns and risks, and implement processes to mitigate them
- Ensure that all customer care processes are in compliance with the different FIFA functional areas requirements, including but not limited to Legal, Sustainability, Data Protection, Finance, etc.
- Liaise with internal and external stakeholders to ensure the relevant customer care information is available and share applicable knowledge
- Ensure an efficient administration and archive of all versions of customer care and knowledge base, in all languages
- Report on the implementation of sales strategy and ticketing requirements
- Ensure adherence to specific operational deadlines and project plans and compliance with ticketing policies, regulations and GDPR.
- Any other duties that may be assigned.
YOUR PROFILE
- Bachelor or master’s degree or equivalent in relevant area.
- Planning and delivery of Customer Care for corporate customers/business stakeholders (Essential)
- Leading and managing small teams (Essential)
- Excellent communication and relationship management (Essential)
- Good numeracy (Essential)
- Ticketing (Good to have)
- International Sports Events (Good to have)
- Venue and onsite operations experience for major sports event (Good to have)
- Fluent in English, spoken and written (Essential)
- Fluent, spoken and written, in any of the following: French, Spanish, German (Ideal)
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project), planning software and online collaboration tools
- CRM software for case management
- Use of Ticketing applications and tools (good to have)
MANAGER VOLUNTEER ENGAGEMENT & COMMUNICATIONS
Volunteers are at the heart of all FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FCWC2025 and FWC2026. As football unites the world, the FIFA World Cup 2026™ Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America. Like in all FIFA Tournaments, Volunteers will become the ‘face’ of the FIFA World Cup 2026™ enhancing the profile, reputation and appeal of football, FIFA, and Host Cities on a global stage. The Volunteer Program will be a driver to help achieve strategic tournament objectives alongside acting as a vehicle for positive social change, by helping strengthen social connections, increase in civic pride, employment & skills, and creating a movement to sustain and grow volunteering across Host Cities.
Reporting organizationally to the Head of Volunteer Management in Miami, Florida, the Volunteer Engagement Communications Manager will be a key member of the FIFA26 Volunteer Program team, and work in close collaboration with the Host Country and FIFA Zurich Volunteer teams, Marketing and Communications teams, Tournament Workforce Readiness, and other key individuals and agencies responsible for delivering the Volunteer programs across US, MEX and CAN.
The position will take an active role in the strategic planning and tactical execution of the Volunteer Communications Strategy. This strategy will include all internal direct communication and engagement with volunteers and external promotion of the Volunteer Program on FIFA World Cup 2026™ channels, such as the volunteer platform, website and social media. This individual will be the lead contact with any required external communications agency for the Volunteer program, driving the wider North American plan, and supporting key engagement opportunities such a launch, recruitment, and activation of the Volunteer Program.
THE POSITION
• Lead development of Volunteer Communications Strategy internally and externally.
• Develop and implement a comprehensive communication strategy to engage volunteers before, during and after the tournament.
• Work closely with FIFA Zurich Volunteer Team to incorporate larger FIFA communications & engagement strategy into overarching FIFA World Cup 2026 plan.
• Primary contact for any collaborative efforts with an external communications agency (AOR), supporting in the RFP process and ensuring positive coverage of volunteer efforts and contributions.
• Develop operational and FAQ materials for volunteers working closely with Functional Area key contacts.
• Create written content that is inspiring and engaging for various channels, internal website, social media and contact centers.
• Manage relevant social media channels, working in collaboration with media AOR to address any concerns through crisis communication planning.
• Coordinate development and provide ongoing input, information and materials (as requested) that support internal and external communication efforts about the program and its initiatives.
• Provide ancillary support for other team members and support colleagues as needed or requested.
• Be end-to-end manager for various project deliveries; ensure smooth communication, coordination and cooperation with internal and external parties.
• Be the Volunteer Program’s focal point and coordinate with the Marketing & Communications Department across host country teams.
• Support various Communications divisions where required, including Digital, Media Relations and others.
YOUR PROFILE
• University degree in business, communications and marketing (or adequate training/vocational education)
• Master’s Degree an additional asset
Work Experience
• 7+ years of experience in communications role
• Experience of working within a major sports event organisation an advantage
• Demonstrable experience of social media and media relations
• Strong project management and campaigns experience
• Knowledge of Photoshop, Final Cut Pro, Audacity, web design and any other applications is beneficial; Additional qualification in web design or animation is a plus
• Proven ability to manage clients and relations with multiple departments.
• Excellent communications skills; people management skills; ability to motivate others towards a common goal; proven record of efficient project management, clear orientation on result.
• Excellent analytical skills and critical thinking
• Ability to understand the big picture and adapt accordingly; be agile and stress resistant
• Flexibility and ability to work autonomously.
• Team player, willing to work on tight timelines and pitch in when needed.
• Positive attitude, patience and persistence
Languages
• Fluent in English. Spanish and/or French proficiency is a plus
Technology
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
OFFICE RECEPTIONIST
Reporting organisationally to the Executive Director of Workforce, the Office Receptionist will be a key member of the FIFA26 Miami Office, and work in close collaboration with the Administration team. and other key individuals responsible for delivering administration services to the Miami office for various teams.
THE POSITION
• Answer incoming calls and direct them to the appropriate person or department, or take messages as needed.
• Manage the office's main email inbox, responding to inquiries or forwarding messages to the relevant team members.
• Maintain the cleanliness and organization of the reception area, ensuring it reflects the professionalism of FIFA.
• Manage incoming and outgoing mail and packages, including sorting, distributing, and logging deliveries.
• Schedule appointments, meetings, and conference rooms for staff and visitors using electronic calendar systems.
• Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents.
• Monitor and maintain office supplies inventory, placing orders as needed to ensure adequate stock levels.
• Assist with basic clerical duties, including typing, drafting correspondence, and preparing documents.
• Serve as a liaison between visitors and staff, providing information and assistance as required.
• Adhere to security procedures by monitoring access to the office and issuing visitor badges as necessary.
• Collaborate with other administrative staff to ensure seamless operations and support across the organization.
• Stay informed about FIFA events, initiatives, and policies to provide accurate information to visitors and callers.
• Handle sensitive information with confidentiality and discretion, maintaining privacy and security protocols at all times.
YOUR PROFILE
• Strong organizational skills with the ability to multitask and prioritize tasks effectively, ensuring smooth operations and timely completion of duties in a dynamic work setting.
• Familiarity with office equipment and software, including phone systems, email platforms, calendar applications, and basic administrative tools, enabling efficient communication and task management.
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
MANAGER SPANISH TRANSLATOR, LANGUAGE CENTER
Sitting within the People, Technology & Operations Division, the Language Centre aims to deliver the most engaging, innovative and accessible World Cup experience for all athletes, fans, partners and the community.
Reporting organizationally to the Team Leader of the Spanish Unit, the Manager, Spanish Translator will provide linguistic support for the FIFA World Cup 26 that will, for the first time ever, include 48 teams and 1,200+ players across three countries and 16 venues. The Manager, Spanish Translator will be responsible for translation, editing, proofreading, transcription and subtitling requests into Standard and Mexican Spanish. Further, this role will involve overseeing the work of freelancers.
THE POSITION
- Handling all assigned requests and delivering by the set deadline (translation, editing, proofreading, transcription, voice-over and subtitling requests into Standard and Mexican Spanish);
- Clarifying all content-related and linguistic questions with the reviser (if assigned) or the requester and, if relevant, keeping the Project Management & Technology Unit and Team Lead informed;
- Answering linguistic questions from FIFA and FWC 26 team members;
- Reporting any issues to the Team Lead, in particular regarding meeting deadlines, in a timely manner;
- Conducting terminology work;
- Responding to the requests from the Team Leader and Head of Department; and
- Following the processes established by the Project Management & Technology Unit.
YOUR PROFILE
- High-level language qualification as a translator (BA in translation or an equivalent modern languages university degree)
- Three years’ experience as a translator or in the translation industry
- Spanish mother tongue, proficiency in Standard and Mexican Spanish
- Fluent in English
- Proficiency in any other language an asset, especially French or German
- Proficient in MS Office (Excel, Word, PowerPoint, Visio and Project) and planning software and online collaboration tools
- Proficient in the use of SDL Trados or similar CAT-tools
- Good knowledge of SDL Multiterm/XTM an advantage
MANAGER ENGLISH TRANSLATOR, LANGUAGE CENTER
Sitting within the People, Technology & Operations Division, the Language Centre aims to deliver the most engaging, innovative and accessible World Cup experience for all athletes, fans, partners and the community.
Reporting organizationally to the Team Lead of the English Unit located in Zurich, the Manager, English Translator will provide linguistic support for the FIFA World Cup 26 that will, for the first time ever include 48 teams and 1,200+ players across three countries and 16 venues. The Manager, English Translator will be responsible for translation, editing, proofreading, transcription, voice-over and subtitling requests into English (US and British). Further, this role will involve overseeing the work of freelancers.
THE POSITION
- Handling all assigned requests and delivering by the set deadline (translation, proofreading, transcription, voice-over and subtitling requests into English;
- Clarifying all content-related and linguistic questions with the reviser (if assigned) or the requester and, if relevant, keeping the Project Management & Technology Unit and Team Lead informed;
- Writing minutes of meetings;
- Answering linguistic questions from FIFA and FWC 26 team members;
- Reporting any issues to the Team Lead, in particular regarding meeting deadlines, in a timely manner;
- Conducting terminology work;
- Responding to the requests from the Team Leader and Head of Department; and
- Following the processes established by the Project Management & Technology Unit.
YOUR PROFILE
- High-level language qualification as a translator (BA in translation)
- At least three years’ experience as a translator/editor or in the translation industry
- English mother tongue, ability to adapt language variant (US or British English) to audience
- Fluent in Spanish
- Proficiency in any other FIFA language an asset, especially French
- Proficient in MS Office (Excel, Word, PowerPoint, Visio and Project) and planning software and online collaboration tools
- Proficient in the use of SDL Trados
- Good knowledge of SDL Multiterm/XTM an advantage