JR LAWYER (LEGAL AND COMPLIANCE)
General Description Of Position
Please note:this is an on-site position based inManagua, Nicaragua.Only Nicaraguan applicants will be accepted
We are looking for a results-driven Jr. Lawyer (Legal and Compliance) to join our legal team. This position plays a pivotal role in ensuring the company's operations remain compliant with local and international regulations, particularly in the areas of alcohol distribution and corporate law. The ideal candidate will possess strong legal research skills, experience in legal document preparation, and a solid understanding of regulatory compliance in both the Nicaraguan and US markets. The Jr. Lawyer will also be responsible for maintaining internal compliance systems, preparing legal documents, and fostering positive relationships with regulators and key stakeholders.
KEY RESPONSIBILITIES:
• Maintain compliance with Nicaraguan law
• Prepare contracts for different legal scenarios
• Maintain current knowledge of legal developments relevant to each location and industry sector
• Trademark Registration (US)
• Creation of legal documents
• 3 tier system, alcohol distribution chain:
• DTC (Direct to Consumer) distribution permit applications and renewals
• Wholesale Permit Applications
• Registration and Monitoring of COLA
• Creation of corporations and LLC's
• Obtaining EIN (Employer Identification Number)
• DBA Creation
• Perform legal research
• Organize and strengthen the databases and tracking systems
• Analyzing and updating existing compliance policies and related documentation
• Communicating compliance policies and guidelines to Management and designated departments
• Developing and executing new policies and procedures as required
• Applying for compliance certification and regulatory approval
• Maintaining communication with regulators and following up on applications
• Keeping up with compliance requirements and amendments to regulations
• Synthesize and arrange information as well as establish reference tools to make usability easy by the team
Requirements
• Fulfill at least 1- 2 years’ experience in legal positions
• Bachelor’s degree in law
• Effective research and professional networking skills
• Skilled in the use of MS Word, MS Excel, and MS Outlook at an advanced level
• Decent knowledge of legal requirements and procedures
• Ideal knowledge or experience working with US compliance
• Ideal knowledge or experience working with DTC and wholesale permits
Qualifications
• Exceptional communication and interpersonal skills
• Highly analytical with strong attention to detail
• Diligence and attention to detail
• Creative problem-solving ability
• Good project management skills
• Excellent interpersonal and client-facing skills
• Good written and verbal communication
• Confidence and great negotiating skills
• Required to use discretion when dealing with confidential information
• Extremely detail orientated, focus on data entry accuracy
CUSTOMER OPERATIONS ASSOCIATE
Overview:
Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to lead the digital transformation of the Food and Beverage (F&B) industry by offering a comprehensive Customer Retention Platform for Restaurants worldwide. By leveraging data from various channels such as food delivery, social media, and discovery platforms, we empower restaurants to maximise their business potential and achieve growth.
At Momos, our core principle is putting restaurants at the forefront of everything we do. Since day one, we have embedded the valuable feedback and input from our restaurant partners into our company culture and product design. This collaborative approach has been instrumental in creating a solution that truly meets the needs of the F&B industry. Today, we are proud to be trusted by over 2000 restaurants globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.
About the role:
As a Customer Operations Associate for the US market, you are the de facto point-of-contact for our US customers, both new to Momos / on trial as well as existing, and looking to fully leverage Momos to solve their business challenges.
Our Customer Success team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Momos works.
- Develop deep knowledge of the Momos software and features, and how they function from setup to launch. You will have to be able to communicate technical information and be able to adapt to new updates, changes, and releases
- Act as the primary point of contact for clients, offering timely and effective support across various channels that merchants use to get in touch with our team (email, chat, and phone)
- Willingness to work in the US hours independently while ensuring high levels of customer service
- Answer how-to questions and help customers navigate a variety of tools within Momos while fully grasping the entire context of customers
- Conduct investigations and troubleshooting to resolve client issues, escalating complex cases to the appropriate teams when necessary
- Provide support and guidance to users across our customer base who use the Momos software
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes
It would be delightful if the candidate is able to:
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Collaborate with internal teams such as customer success, account managers, or sales teams and identify opportunities for existing customers to use more of our platform or services
Requirements
Mandatory skill set
- Problem-solving skills: ability to identify and solve complex problems in a timely and effective manner
- Critical thinking: ability to analyse information and situations, and make sound decisions based on available data
- Great command of English: Excellent written and verbal communication skills in English
- Collaborative: ability to work effectively in a team environment
- Technical proficiency: demonstrated ability to understand technical concepts and break them down into simpler terms
- Being organised: ability to manage multiple tasks and priorities effectively
Nice to haves
- Able to handle stressful situations: ability to remain calm and composed under pressure
- Attention to detail: meticulous attention to detail and accuracy in all aspects of work
Benefits
- Competitive salary and bonus scheme
- Private medical insurance
- Paid time off and a flexible working culture
- Opportunities for rapid career advancement
- A dynamic and inclusive company culture
- Access to the latest technology and tools for personal development
- Comprehensive onboarding program for new employees
- Employee recognition programs for outstanding performance
- Participation in industry conferences and events
- A supportive environment that encourages innovation and creativity
ACCOUNT EXECUTIVE FOR AI COMPANY (US-BASED)
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client, a company that is growing rapidly, is looking for account executives to onboard new customers, provide
them with support, and help them succeed. You will play a vital role in ensuring customer satisfaction by
fostering strong relationships, being responsive to customer needs, and adapting to the ever-changing
landscape of our fast-paced, fast-growing startup. This position is integral to helping them deliver a seamless
experience with their AI receptionist.
Responsibilities:
- Onboard new customers: Guide new customers through the onboarding process, ensuring a smoothtransition to using their AI receptionist service. Set up accounts, configure customer preferences, and assist with the initial setup and testing of their AI receptionist
- Test customer AI receptionists: Test calling each customer's AI receptionist, ensuring it meets high standardsof accuracy and functionality. Provide feedback and make adjustments as necessary
- Provide ongoing customer support: Serve as the main point of contact for customers, addressing their questions, troubleshooting issues, and coordinating solutions with the support team. Maintain a high level of customer satisfaction
- Manage customer success: Regularly check in with customers to ensure they are achieving their desired outcomes. Proactively address any issues and identify opportunities for improvements or upgrades
- Develop strong customer relationships: Build and maintain relationships with customers to better understand their needs and goals, fostering trust and encouraging long-term customer retention
- Facilitate email and SMS communication: Send and respond to customer emails and SMS messages in a timely and professional manner. Ensure all communications are clear, concise, and customer-focused
- Adapt to a fast-paced environment: Be flexible and willing to adjust processes and strategies as needed to meet the demands of a rapidly growing startup
Requirements
- Specific Skills:
- Experience in customer service, customer success, or account management, ideally within a startup or fast-growing company
- Excellent communication skills, both written and verbal, with proficiency in email and SMS communication
- Strong attention to detail, particularly when testing and troubleshooting AI systems
- Ability to learn quickly and adapt to new technologies and processes
- Basic technical troubleshooting skills and familiarity customer service software are a plus
- Personal Characteristics:
- Customer-oriented with a passion for helping others succeed
- Proactive and solutions-oriented, with a positive attitude toward solving challenges
- Highly organized, reliable, and able to manage multiple tasks simultaneously
- Empathetic and patient, with the ability to remain calm under pressure
- Growth mindset, eager to learn and take on new responsibilities as the company evolves
- Comfortable with ambiguity: as requirements change, we value a willingness to adapt and make decisions even when there is uncertainty
Benefits
- Competive salary paid in USD: 800 - 1300 USD
- Work From Home
- Flexible Hours: can work EST or PST time
- Professional development opportunities
- A vibrant, creative work culture
AUXILIAR ADMINISTRATIVO CONTABLE
Responsabilidades Principales:
• Apoyo en el registro de transacciones contables en el sistema ERP de la empresa.
• Realización de conciliaciones bancarias, revisión y archivo de documentos contables.
• Asistencia en la preparación de informes financieros básicos y estados de cuenta.
• Control y seguimiento de cuentas por cobrar y cuentas por pagar.
• Colaboración en el manejo de inventarios y apoyo en la toma de inventario físico de insumos dentales.
• Apoyo en tareas administrativas diarias, como la atención a proveedores y clientes, y la organización de documentos.
• Participación en auditorías internas y cumplimiento de normativas contables y fiscales.
Requisitos:
• Estudiante o recién graduado(a) en Contabilidad, Finanzas, Administración de Empresas o carreras afines.
• Conocimiento básico de contabilidad y administración, así como de los principios y normas contables.
• Manejo intermedio de Microsoft Excel y otras herramientas de Office.
• Habilidad para trabajar en equipo, proactividad y excelente organización.
• Actitud de aprendizaje y adaptación a un entorno de trabajo dinámico.
Beneficios:
• Experiencia práctica en una empresa líder en el sector de suministros dentales.
• Desarrollo de habilidades administrativas y contables.
• Certificado de pasantía y oportunidad de adquirir referencias laborales.
• Posible consideración para futuras oportunidades laborales en la empresa.
APLICA AQUÍ: https://www.linkedin.com/jobs/view/auxiliar-administrativo-contable-at-inversiones-dentales-4070738811/
CUSTOMER SUPPORT AGENT
About the Company:
We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a passion for technology.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Problem Solving: Identify, analyze, and resolve customer issues related to our SaaS products.
- Product Knowledge: Maintain in-depth knowledge of our software's features, capabilities, and updates.
- Feedback Collection: Gather customer feedback and collaborate with the product team to enhance user experience.
- Documentation: Accurately document customer interactions and resolutions in the CRM system.
- Training and Support: Assist in creating training materials and guides for users.
Requirements:
- Education: High school diploma or equivalent; further education or certification in customer service is a plus.
- Experience: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field.
- Language Skills: Fluency in English (both verbal and written) is essential.
- Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
- Communication Skills: Excellent communication and interpersonal skills.
- Problem-Solving: Strong problem-solving skills and attention to detail.
- Availability: Willingness to work in shifts to cover different time zones.
APLICA AQUÍ: https://www.careers-page.com/capitalrecruit/job/QX7Y569Y?utm_medium=free_job_board&utm_source=linkedin
ENGLISH GAMING SUPPORT AGENT - CHAT SUPPORT [LATAM]
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
About You
- You speak English at an advanced level (minimum C1).
- You are located in Nicaragua, Guatemala, or El Salvador.
- You have in-depth gaming knowledge and love anything related to video games
- You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop
- You are a fast learner, take initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- (Optional) Experience in a Customer service environment is a plus.
Technical Requirements
A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <200ms, internationally
- A minimum of 16 GB RAM
- A 64-bit version of Windows 10 or newer
- An Intel Core i3-10105F or other with better/similar performance (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).
- A GTX 1050 Ti GPU or better/similar.
- 2 Monitors with a minimum of 1440x900 resolution, and a minimum of 19" in size.
- A smartphone usable for two-factor authentication that runs at least:
- Android 8.0 or newer
- Apple iOS 15.0 or newer
What we offer:
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
- Innovative digital tools and comprehensive training, with access to our library of online training courses
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
- As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.
APLICA AQUÍ: https://jobs.5ca.com/jobs?gh_jid=4464023101&gh_src=d4e70432teu
PLANIFICADOR Y COORDINADOR DE VACACIONES
Este es un puesto de trabajo remoto.
¿Eres amante de los viajes? ¿Sueñas con un negocio propio que combine libertad y una pasión por explorar el mundo? Únete como Planificador y Coordinador de Vacaciones Remoto en una emocionante oportunidad de negocio virtual.
Beneficios de la Posición:
- Sin experiencia previa necesaria: Ofrecemos capacitación completa, certificación y un sitio web para que comiences con confianza.
- Horarios flexibles: Opciones de tiempo parcial o tiempo completo, adaptándose a tu estilo de vida.
- Comisiones sin límite: Posibilidad de ingresos altos gracias a un esquema basado en comisiones.
- Herramientas innovadoras: Contamos con software recientemente lanzado que supera en rendimiento y precios a los competidores.
- Asociación con una agencia galardonada: Más de setenta años de experiencia respaldan esta oportunidad, brindándote credibilidad y apoyo constante.
Habilidades Necesarias:
- Proactividad: Capacidad para anticiparse a las necesidades de los clientes y mantenerse actualizado con las tendencias de viaje.
- Compromiso y responsabilidad: Enfocado en cumplir con altos estándares de servicio y seguimiento.
- Comunicación interpersonal: Habilidad para conectar con los clientes y entender sus deseos y expectativas.
- Organización y atención al detalle: Gestión precisa de múltiples reservas y elementos del viaje.
- Conocimientos en ventas y marketing: Oportunidad de aprender sobre marketing, redes sociales y habilidades de ventas para captar clientes y promocionar paquetes de manera efectiva.
Responsabilidades:
- Atención directa al cliente: Brindar una experiencia personalizada desde la planificación hasta la finalización del viaje.
- Gestión de viajes y reservas: Crear itinerarios únicos y detallados que cumplan con los deseos y expectativas de los clientes.
- Desarrollo de habilidades en marketing y redes sociales: Aprender técnicas efectivas para promocionar servicios y alcanzar nuevas audiencias.
Si tienes una pasión por viajar, eres responsable, comprometido y te entusiasma ayudar a otros a crear experiencias inolvidables, ¡este es el momento de unirte como Planificador y Coordinador de Vacaciones Remoto!
CUSTOMER SERVICE ADVISOR
Libertex Group Overview
Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.
Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.
The Libertex Group in Numbers:
• 25+ Years of fintech experience
• 3M+ clients worldwide
• 700+ employees
• 40+ international awards (for Libertex)
• 300+ tradable assets (through Libertex)
The Libertex Group is constantly driven by a single passionate purpose - to tirelessly work on developing amazing fintech for people who simply want to have ‘more' in their lives.
Job Overview
Customer Success Advisors should help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their trading positions.
Main Responsibilities
- Assist clients worldwide through live support
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back-office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with all departments to resolve issues
- Provide support and troubleshooting on Libertex and MT4 Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for becoming a client
- Handling client inquiries appropriately and ensuring that high level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Contributing to team effort by achieving targeted results
Requirements
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Spanish (Native), English (intermediate and higher)
- Knowledge of any other languages will be considered as an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Stable internet connection (100mb and more)
- Ability to work with flexible schedule including work on weekends
Benefits
- Monthly bonuses based on performance
- 21 working days annual leave
- Udemy Business unlimited membership
- Corporate events and team building activities
- Professional and personal development opportunities in a fast-growing environment
APLICA AQUÍ: https://apply.workable.com/libertexgroup/j/D5C8B65B82/
TECH RECRUITER
ob Title: HubSpot CRM Admin
Location: Remote (EST Time zone)
Salary Range: up to 2000 USD
Work Schedule: Monday - Friday, 8:00 AM to 6:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are looking for an experienced and proactive Offshore Tech Recruiter to support our talent acquisition efforts remotely. This role requires an understanding of the technical recruiting landscape, excellent communication skills, and the ability to work independently. The ideal candidate will be skilled in building and maintaining talent pipelines, with a focus on tech roles such as software engineers, data scientists, and product managers.
Key Responsibilities:
• Source, screen, and shortlist qualified technical candidates for various roles.
• Build and maintain pipelines for high-demand technical positions.
• Communicate effectively with clients and candidates, ensuring a seamless recruitment experience.
• Collaborate with our in-house team on talent acquisition strategies, market insights, and progress updates.
Qualifications:
• Minimum of 2 years of technical recruiting experience, ideally in a remote or offshore capacity.
• Proven ability to identify, attract, and engage top technical talent.
• LinkedIn Recruiter experience is a must.
• Strong communication skills with cultural sensitivity and adaptability.
• Self-motivated and capable of working independently while meeting deadlines.
Nice-to-Haves:
• Tech recruiting experience within the U.S.
• Familiarity with tech trends and terminology.
What We Offer:
• Flexible remote work environment.
• Opportunity to work with innovative tech companies.
• Collaborative team culture focused on growth and development.
APLICA AQUÍ: https://www.careers-page.com/sagan/job/L4W74575?utm_medium=free_job_board&utm_source=linkedin
PASANTÍA EN SEO (OPTIMIZACIÓN PARA MOTORES DE BÚSQUEDA)
Descripción del puesto:
Buskeros Inc. Nicaragua busca un pasante interesado en desarrollar habilidades en SEO y marketing digital. Esta pasantía ofrece una excelente oportunidad para obtener experiencia práctica en optimización web y estrategias de crecimiento orgánico. El puesto incluye apoyo económico, horario flexible y un ambiente laboral amigable.
Responsabilidades:
- Apoyar en la optimización de contenido para mejorar el posicionamiento en motores de búsqueda.
- Investigar y analizar palabras clave relevantes para el negocio.
- Asistir en la implementación de técnicas de SEO on-page y off-page.
- Contribuir al monitoreo y análisis del tráfico web utilizando herramientas como Google Analytics.
- Generar informes sobre el desempeño SEO y proponer ajustes para mejorar resultados.
- Mantenerse actualizado sobre las tendencias y cambios en algoritmos de búsqueda.
Requisitos:
- Estudiante o recién graduado en carreras de Marketing Digital, Comunicación, Tecnología o afines.
- Conocimientos básicos de SEO, Google Analytics y herramientas de búsqueda de palabras clave.
- Ganas de aprender y mejorar sus habilidades en optimización web.
- Habilidades analíticas y capacidad de trabajar en equipo.
Beneficios:
- Apoyo económico durante la pasantía.
- Horario flexible para compaginar con los estudios.
- Un ambiente de trabajo dinámico y enfocado en el crecimiento profesional.
Ambas vacantes están dirigidas a estudiantes o recién graduados que desean crecer profesionalmente y obtener experiencia en el campo del marketing y SEO con el apoyo de Buskeros Inc. Nicaragua.
PASANTÍA EN MERCADEO
Descripción del puesto:
Buskeros Inc. Nicaragua está en búsqueda de un pasante de mercadeo apasionado por aprender y contribuir en esta innovadora empresa. Esta es una excelente oportunidad para adquirir experiencia práctica en estrategias de marketing digital y offline. El candidato seleccionado recibirá apoyo económico, contará con flexibilidad de horario y un ambiente laboral positivo.
Responsabilidades:
- Asistir en la creación y ejecución de campañas de marketing.
- Ayudar en la gestión de redes sociales y plataformas digitales.
- Colaborar en la investigación de mercado y análisis de tendencias.
- Apoyar en la redacción de contenido para blogs, newsletters, y materiales promocionales.
- Contribuir en la organización de eventos y actividades promocionales.
- Elaborar reportes de desempeño de campañas y propuestas de mejora.
Requisitos:
- Estudiante o recién graduado de las carreras de Mercadeo, Publicidad, Comunicación o afines.
- Conocimiento básico de redes sociales, email marketing y herramientas de análisis.
- Actitud proactiva, creativa y con ganas de aprender.
- Habilidades comunicativas y capacidad para trabajar en equipo.
Beneficios:
- Apoyo económico durante la pasantía.
- Flexibilidad de horario para balancear con estudios.
- Excelente ambiente de trabajo en una empresa comprometida con el crecimiento profesional.
CUSTOMER SERVICE AGENT
Acerca del empleo
People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, and Nicaragua
Work Schedule: Monday-Friday, 9 am - 5 pm EST
Language: Fluent written and spoken English (C1/C2)
About Us:
We build remote teams for businesses across industries. Our main values are ACTION, CARE, OUTSTANDING, DEPENDABILITY, and ENERGY.
The Role:
We are seeking motivated and problem-solving Customer Service Representatives to join our dynamic team. This role involves providing timely and accurate support to our client’s customers through various channels, including chat, email, and ticketing systems. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
You’ll have success here if you value clear processes and feel qualified to do the following:
- Respond to customer inquiries and provide assistance via live chat, email, and ticketing systems.
- Resolve customer issues and concerns in a professional and timely manner.
- Accurately document customer interactions and maintain detailed records in our customer service database.
- Collaborate with other team members to escalate complex issues and ensure timely resolution.
- Proactively identify trends or recurring issues and suggest improvements to enhance the customer experience.
- Maintain a positive and empathetic attitude while interacting with customers.
- Adhere to company policies and procedures regarding customer interactions and data privacy.
- Keep up-to-date with product knowledge and updates to effectively address customer inquiries.
- Provide feedback to the management team on customer trends, product issues, and process improvements.
- Assist with additional customer service tasks and projects as needed.
- Receive inbound calls and follow up on clients when needed.
Our projects could include only some of the functions listed, as well as additional ones not listed here.
Requirements:
- C1/C2 English and Spanish writing and speaking skills.
- At least 1 year of experience in administrative roles, preferably remote.
- Graduated (or soon to graduate) with a college degree.
- A quiet home office with a desk and office chair.
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
We value relevant work experience and 'hard' skills, but we also look for smart people who possess the soft skills that will make them successful as remote team members, such as hard-working, good communication, punctuality, common sense, fast learning, initiative, orientation to detail, professionalism, positive attitude, consistency, reliability, and honesty.
Pay & Benefits:
- Our pay rate: is $4/hr (approx $670-704/month).
- Pay rate increases by US$1/hr with each anniversary working with the same Client.
- Ongoing pay rate increments annually.
- Discretionary client bonuses (most of our clients award annual bonuses to their team members).
Full-time client placements also allow you to enjoy the following benefits:
- Most US federal holidays as paid time off
- 4 days paid time off (most of our clients provide even more PTO days).
- Monthly stipend for medical insurance (after an induction period).
- Birthday/Anniversary bonuses.
- Gym/Wellness allowance.
- Unlimited online fitness classes with our online personal training partner.
- Invites to our annual Christmas parties and other in-person or online gatherings.
Apply now! https://apply.workable.com/valatam/j/F84E8DC972/apply/
IMPLEMENTATION SPECIALIST
Acerca del empleo
Hi! We’re Craftybase, a growing B2B SaaS startup in the manufacturing and inventory management space. We help small DTC makers keep track of their materials, products, and orders so they can grow their businesses profitably.
We’re a small, early-stage company. In early 2021, we were accepted into the TinySeed accelerator program & raised seed funding.
We are profitable and growing, and it's an exciting time to join our team. We've put a lot of attention and hard work into our product, and we think we've built the absolute best inventory system for small makers—our thousands of happy customers agree. We are seeking a proactive and results-driven Implementation Specialist to join our team.
The Role
As our Implementation Specialist, your primary focus will be driving user activation and enhancing customer engagement through personalized onboarding experiences and other customer success initiatives. Handling support tickets will be a secondary responsibility, useful for maintaining product knowledge and gathering valuable customer insights.
Your objective will be to ensure our users get the most out of Craftybase, guiding them through a smooth onboarding process, showcasing how to use the product effectively, and helping them unlock its full potential.
This is a full-time remote role.
Why YOU Should Apply
This is a unique opportunity to shape and help build out our implementation team at a pivotal time for the company. We are growing and have exciting plans to accelerate our growth further. We deeply understand that quality onboarding and engagement efforts are key to this success.
Responsibilities and Day-to-Day
As a small company, we sometimes must wear more than one hat. If you’re someone who prefers to stay in your lane and within your comfort zone, this type of role is not one you’re going to enjoy.
This role does not require that you know how to code, and there will be no coding involved. However, it does require that you be technically minded enough to explain more complex software functionality in a compelling and easy-to-understand way to a prospect who does not have as much technical inclination.
Here are some of the key parts of the role:
Customer Onboarding & Activation:
- Conduct personalized onboarding calls and demos, helping new users set up Craftybase and quickly realize its value.
- Guide trial users through the activation process, addressing any challenges and increasing the likelihood of subscription.
- Monitor customer health metrics to track user engagement and ensure successful product adoption, especially for larger makers.
- Continuously help improve the onboarding and activation process to deliver a seamless user experience.
Feedback & Product Improvement:
- Gather and document customer feedback to share with the product team, helping drive improvements to features and overall user experience.
- Participate in feedback sessions with the product team to ensure the customer voice is reflected in product development.
- Identify common customer pain points to inform content creation and help develop features that enhance user adoption.
Support & Engagement (Secondary Focus):
- Handle support tickets as needed, providing empathetic, personalized responses to maintain product knowledge and gather insights into user challenges.
- Use direct interactions with users to stay updated on customer needs, trends, and feedback.
- Leverage feedback from support to address user issues during onboarding and improve future processes proactively.
Side Projects
When not directly engaged with customers, we expect you to work on side projects designed to improve the effectiveness and efficiency of our onboarding efforts. These projects all share a common goal: making the other parts of your job easier and allowing you to be even more successful.
For example, based on your skills and interests, you might:
- Participate in live webinars, focusing on different user groups such as new trialists, advanced users, and industry-specific segments.
- Suggest, create, and maintain educational resources.
- Assist in the creation and maintenance of a high-quality video library, focusing on solving real-world customer problems and explaining key features.
- Ensure the Knowledge Base is up-to-date and filled with relevant content that empowers users to resolve issues independently.
Requirements
In this role, you will need to take complete ownership of your assigned projects and customers. You will be given all the tools and support to be successful without being told what to do every step of the way. If you find this appealing, then this may be the perfect position for you.
- You have experience working within small, fast-paced agile teams.
- You demonstrate friendliness and empathy when conversing with customers and other people, and can relate well to a variety of different people.
- You have a reliable and fast internet connection.
- You will be geographically based in a US timezone and willing to work US hours.
You have:
- Experience in customer success, onboarding, or support roles in a SaaS or tech environment.
- Excellent communication skills for leading webinars, creating educational materials, and engaging with users.
- Strong problem-solving skills and an analytical mindset to gather customer insights and recommend improvements.
- Passionate about helping users succeed through personalized experiences with a focus on Craftybase's value.
In addition to this, you are:
- Very trustworthy and professional.
- Fully conversant with the English language (both written and verbal).
- Able to work independently and use both common sense and initiative where required.
- Have impeccable time management abilities and are ready to work in a fast-paced start-up environment.
- An excellent communicator with customers, the support team, and management.
- Comfortable working with remote, distributed, culturally diverse teams.
- Results-driven and transparent about your work output.
- A quick learner who is comfortable and willing to ask questions when unsure.
- Willing to collaborate on new ideas with others and accept critical feedback to make these ideas better.
- Enthusiastic and passionate about our product and the customers that we serve.
Nice-to-haves:
- Experience with commerce platforms such as Etsy, Shopify, Woocommerce, and Square (familiarity with products, orders, inventory, etc.).
- Experience with inventory and accounting concepts.
Benefits of Joining Our Team
- 100% fully remote role.
- Become a key member of a small team, achieving big things.
- Long-term contractor role (we’ll treat you like a full-time employee).
- Equipment provided.
- Generous leave policy: 20 days holiday leave + 10 days personal leave + 10 days of public holidays of your choice.
APLICA AQUI:
CONTACT CENTER AGENT - WFH
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Our mission is to ensure our clients have all the tools needed to ThrAIve while at the same time building world-class customer experiences.
We help our clients by identifying the main customer pain points and highlighting straight forward solutions to these focus areas. Our customized solutions increase customer satisfaction, increase customer acquisition (boost revenue), and reduce contact center cost while significantly increasing performance.
Role Description
This is a full-time remote role for a Contact Center Agent - WFH at letsthraive. The Contact Center Agent will be responsible for handling customer inquiries, resolving issues, take advantage of product and service sales opportunities whenever possible. and providing excellent customer service. The role involves communicating effectively with customers through various channels, such as phone, email, and chat. Use defined scripts to sale and pivot and Meet the team's qualitative and quantitative objectives and KPIs.
Qualifications
- Strong communication skills and customer service orientation
- Ability to multitask, prioritize, and manage time efficiently
- Excellent problem-solving and conflict resolution abilities
- +1 year of experience in Sales or Customer Service (outbound/inbound)
- B2+ - C1 Level of English
- Computer, Monitor and Headset
- WFH space (quiet space, desk, chair)
- High-speed Internet (hard-wired)
- +1 year of experience in the Dental Industry is a PLUS
APLICA AQUI:
ACCOUNT MANAGER
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We're seeking a Bilingual Account Manager (Remote)
People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua
Work Schedule: Monday-Friday, 9 am - 5 pm EST
Language: Fluent written and spoken English (C1/C2)
Only resumes in English will be considered!
About Us
At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:
- ACTION - You have an action bias. You get things done, fast
- CARE - You take pleasure in helping others and doing things the right way
- OUTSTANDING- You have the highest standards and run things like a well-oiled machine
- DEPENDABLE - If someone asks you to do something, they KNOW it will get done
- ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.
THE ROLE
We are currently seeking a bilingual Account Manager to join our team. As a Valatam team member, you will play a crucial role in developing client projects and accounts to initiate and maintain good client-team member relationships, meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.
You'll have success here if you value clear processes and feel qualified to do the following:
- Maintaining relationships with clients through regular check-ins
- Preemptively solving problems with clients or their team members before they happen
- Growing our teams on each account through upselling and cross-selling
- Generating referrals from your accounts
- Presenting new placements, scheduling calls, and onboarding clients
- Updating databases and generating reports as needed
- Updating VA Manager on new placements and coordinating placement logistics
- Providing feedback on team members' performance and client satisfaction
Requirements
- C1/C2 English and Spanish writing and speaking skills
- At least 2 years of account or client management experience preferably remote
- Graduated (or soon to graduate) with a college degree
- A quiet home office with a desk and office chair
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
- Access to a quiet "home office"
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
Benefits
- Our pay rate: $5/hr (approx $840-880/month)
- Commissions on upsells (approx $300-500 for each successful upsale)
- Ongoing pay rate increments once a year based on performance
- Discretionary bonuses
- 5 Holidays as PTO
- 10 Self-care days
- Gym/Wellness allowance
- Medical stipend after 6 months of services provided
- Unlimited online fitness classes with our online personal training partner
- Invites to our annual Christmas parties and other in-person or online gathering
WHY VALATAM
- Work-from-home, fully remote positions
- Secure long-term work opportunities
- Gain international experience working with US companies
- Enhance your English proficiency in a multicultural work environment
- Paid training opportunities and gain experience in a new industry
- Work with a dynamic team dedicated to excellence and innovation
- Experience a healthy work/life balance
- Earn competitive pay in USD currency
Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.
APLICA AQUI:
APPOINTMENT SETTER
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As an Appointment Setter, you'll be the heartbeat of our sales process, making vital connections with prospective clients and setting the stage for success! Your main focus will be scheduling appointments for our talented sales team, transforming warm leads into exciting opportunities that lead to closed deals. If you're a natural communicator who enjoys making calls and fostering relationships with business owners, this is the perfect role for you! Step into this engaging position and help us drive our growth while enjoying the thrill of connecting with others!
Location: LATAM.
Schedule: 9:00 AM to 6:00 PM PST.
***This is a commission only position***
About our client:
Our client is a top-tier broker in the merchant cash advance industry, dedicated to empowering business owners nationwide by providing access to essential capital. We specialize in securing fast, flexible funding solutions that enable businesses to expand, invest, and thrive. By bridging the gap between financial providers and businesses in need, we help fuel growth and drive success.
Qualifications
- Bachelor's degree related field (or equivalent experience)
- Minimum 2-3 years of experience
- Strong communication skills, both verbal and written.
- Ability to handle high call volumes and maintain a positive attitude.
- Experience in telemarketing, customer service, or a similar role is preferred but optional.
- Comfortable working in a fast-paced environment.
- Ability to work independently and meet daily goals.
- Previous experience working B2B, with Startup companies and American Clients.
- Professional English Level.
Technical Knowledge & Hard Skills
- Experience using customer relationship management (CRM) software.
- Knowledge of basic sales techniques and strategies.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with cold calling and other lead generation methods.
Main Tools to manage for this position
- Discord: Categories and Channels
- Google Suite: Google Drive, Corporate Gmail, Docs, Sheets, Slides, Drive for Desktop
- Microsoft Office: Word, Excel
- Discord: Categories and Channels
- Hubstaff: Web App and Desktop App
- Zoom: Meetings and Breakout room
Soft Skills
- Strong verbal and written communication skills, including building rapport and trust with potential customers.
- Ability to effectively persuade potential customers to schedule appointments.
- Ability to identify and overcome obstacles in the lead generation process.
- Ability to prioritize tasks and manage time effectively.
- Collaborating effectively with the sales team and other departments.
Responsibilities
- Contact prospective business owners using warm leads provided by the company.
- Qualify and assess potential clients based on their needs for merchant cash advances.
- Schedule appointments for the sales team to discuss funding opportunities.
- Follow up with leads in a timely and professional manner.
- Maintain accurate records of client interactions in the CRM
- Collaborate closely with the sales team to ensure a seamless transition of leads.
Benefits
- Competitive pay in US dollars
- Opportunity to grow
- Time-off flexibility
Don't forget to follow us on social media as @hiredremoteli for more updates! You can also apply directly on hiredremoteli.com/jobs for this position and other opportunities.
APLICA AQUI:
EXECUTIVE ASSISTANT
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Join the In-House Team of Virtual Latinos!
Ever dreamed of working from the comfort of your house while earning a much better wage than in your home country and helping other Latinos find their dream job? Well… you’ve come to the right place!
With over 1200+ Latino Virtual Professionals already working with our 850+ clients and counting, Virtual Latinos is the first American Company that connects amazing and talented virtual professionals from Latin America with small businesses & entrepreneurs from the US, Canada, and the world. New job positions open every week, allowing professionals to find great remote job opportunities.
Job Title: Executive Assistant for the Virtual Latinos Team (the job will start Part-Time and go to Full-Time after a maximum training period of 12 weeks)
Pay Rate for Internal Job Post:
$9-10 USD per hour depending on experience determined by Virtual Latinos
Initial Part-Time Rate (for the first 12 weeks or less): $480-$640
Full-Time Rate (post-training): $1560 -$1,730
*The monthly salary range posted is stipulated as an average monthly income. However, all jobs at Virtual Latinos are hourly-based, and payments are calculated on the number of hours a person works daily. We pay our Virtual Professionals every 2 weeks through third-party platforms. The hourly rate range of the position is $9-$10 depending on experience. Once a rate has been offered to you, it is non-negotiable.
Work Schedule:
Initial Part-Time Rate (for the first 12 weeks of training or less then becoming full-time 40hrs/week, full-time availability needed.
Monday-Friday, 9-hour shift with a 1-hour lunch break. The entire shift should fall between 7:00 am - 5:00 pm PST.
Additional Perks of Working Directly for the In-House Virtual Latinos Team:
- Long-term work relationships (this is not a project-based opportunity)
- Perks based on longevity within the job (such as PTO and medical stipends)
- A fantastic team and company culture
- Increase your rate by taking courses and bringing pivotal ideas to the table. “The more you learn, the more you earn”.
- Growth opportunities to move up within the company
Job Summary: We are in search of a reliable and proactive Executive Assistant to become an integral part of our team at Virtual Latinos. As the primary liaison for our recruitment team, you will play a pivotal role in maintaining seamless operations and facilitating effective communication within the department. Your responsibilities will encompass managing schedules, providing administrative support, and ensuring the smooth functioning of daily activities. This remote position demands outstanding communication skills, meticulous attention to detail, and the capability to work autonomously while supporting the administrative needs of our executives. If you thrive in a dynamic environment and possess the expertise to streamline executive workflows, we invite you to apply and be a cornerstone of our team's success.
Job Tasks:
Main Tasks for the role:
Executive Support:
- Manage calendars, appointments, and travel arrangements for the CFO & Director of Administration.
- Draft and proofread emails, reports, presentations, and other documents as needed.
- Conduct research, compile data, and prepare materials for meetings and presentations.
- Observing business etiquette, and maintaining a professional demeanor.
- Respond promptly and courteously to customer inquiries and concerns via email.
Administrative Skills:
- Assist with project coordination and tracking various assignments across the department.
- Handle administrative tasks efficiently, such as organizing files, managing schedules, and coordinating appointments.
- Maintain confidentiality and ensure accuracy in all document preparation and handling.
- Assist in preparing presentations, reports, and other documents using various tools
- Conduct basic data entry and database management tasks.
- Categorize and prioritize incoming emails.
- Archive older emails for a clutter-free inbox.
- Respond promptly to urgent emails and forward relevant messages.
Communication and Coordination:
- Facilitate communication between departments, ensuring information flows efficiently.
- Coordinate meetings, take notes, and follow up on action items.
- Implement filters and labels for streamlined email flow.
- Flag critical emails for immediate attention.
- Collaborate with team members for effective communication.
Qualifications:
- Proven experience as an executive assistant or similar role.
- Strong attention to detail and problem-solving skills.
- Tech-savvy with the ability to quickly adapt to new software and tools.
- Exceptional organizational and time-management skills.
- Excellent written and verbal communication abilities in English.
- Proficiency in using Google Suite and Microsoft Office software and communication tools.
- Discretion and confidentiality in handling sensitive information.
- Bachelor's degree or equivalent experience is preferred.
- Ability to work independently and efficiently in a remote setting.
- Professional demeanor and exceptional interpersonal skills.
APLICA AQUI:
CUSTOMER SERVICE ADVISOR
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Libertex Group Overview
Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.
Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.
The Libertex Group in Numbers:
- 25+ Years of fintech experience
- 3M+ clients worldwide
- 700+ employees
- 40+ international awards (for Libertex)
- 300+ tradable assets (through Libertex)
The Libertex Group is constantly driven by a single passionate purpose - to tirelessly work on developing amazing fintech for people who simply want to have ‘more' in their lives.
Job Overview.
Customer Success Advisors should help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their trading positions.
Main Responsibilities
- Assist clients worldwide through live support
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back-office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with all departments to resolve issues
- Provide support and troubleshooting on Libertex and MT4 Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for becoming a client
- Handling client inquiries appropriately and ensuring that high level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Contributing to team effort by achieving targeted results
Requirements
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Spanish (Native), English (intermediate and higher)
- Knowledge of any other languages will be considered as an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Stable internet connection (100mb and more)
- Ability to work with flexible schedule including work on weekends
Benefits
- Monthly bonuses based on performance
- 21 working days annual leave
- Udemy Business unlimited membership
- Corporate events and team building activities
- Professional and personal development opportunities in a fast-growing environment
APLICA AQUI:
RECRUITING REPRESENTATIVE
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En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.
Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.
Recruiting Representative en BairesDev
Estamos buscando Representantes de Reclutamiento para unirse a nuestro Equipo de Reclutamiento y participar en diferentes proyectos conformados por equipos multiculturales distribuidos en todo el mundo. Esta persona debe ser proactiva, detallista y demostrar excelentes habilidades analíticas, así como habilidades de trabajo en equipo y multitarea. ¡Esta es una excelente oportunidad para aquellos profesionales que buscan desarrollarse en una de las empresas de más rápido crecimiento en la industria!
Actividades principales:
- Apoyar el proceso de sourcing que incluye publicación de vacantes en diversas bolsas de trabajo, headhunting, uso de redes sociales, filtrado de CVs y contacto con candidatos.
- Proporcionar reclutamiento de ciclo completo incluyendo sourcing, entrevistas, exámenes técnicos, presentación y cierre de candidatos.
- Realizar negociaciones con los candidatos e iniciar el proceso de contratación.
- Entender los requerimientos de cada cliente y cada vacante para realizar el proceso de reclutamiento de acuerdo a sus necesidades.
- Trabajar en colaboración con el equipo comercial en el desarrollo del negocio.
¿Qué buscamos?:
- Al menos 1 año de experiencia laboral.
- Conocimiento del mercado TI.
- Excelentes habilidades de comunicación.
- Gran capacidad de autogestión.
- Estudios en Recursos Humanos, psicología o carreras afines.
- Nivel de inglés avanzado.
Qué ofrecemos para que tu trabajo (y tu vida) seja mais fácil:
- Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
- Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
- Hardware y software.
- Horarios flexibles
- Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
- Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
- Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
¡Únete a nuestro equipo global!
APLICA AQUI:
CUSTOMER SUCCESS AND ACCOUNT MANAGER
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Full Time Customer Success and Account Manager
Company: Bydrec
Location: Remote
About Bydrec: Bydrec is a leading nearshoring firm that specializes in providing top-tier software developers and other technical talent as staff augmentation to US-based clients. Our mission is to bridge the gap between talent and opportunity, ensuring our clients have the skilled professionals they need to succeed.
Job Description: We are seeking a dynamic and bilingual (Spanish and English) Customer Success and Account Manager to join our team. The ideal candidate will be passionate about building strong client relationships and ensuring customer satisfaction.
Key Responsibilities:
- Oversee the entire customer journey, ensuring a seamless process from onboarding to retention.
- Serve as the primary point of contact for assigned clients, ensuring their needs are met and their expectations are exceeded.
- Develop and maintain strong, long-term relationships with clients by understanding their business goals and challenges.
- Collect and act on user feedback to enhance customer satisfaction.
- Coordinate with internal teams to ensure timely and successful delivery of our solutions according to client needs.
- Monitor and report on key account metrics, identifying opportunities for improvement and growth.
- Provide training and support to clients on our services and solutions.
- Proactively identify and address client issues, ensuring a high level of customer satisfaction.
- Escalate complex problems to the appropriate teams, while retaining responsibility for the customer’s issue until it is fully resolved.
- Collaborate with the sales team to identify and develop new business opportunities within existing accounts.
- Manage outsourced resources/ teams in Latin America, ensuring that projects are delivered with quality and on time.
- Liaise with Internal Recruiting Team: Manage client staffing needs by working closely with the recruiting team to ensure the right talent is matched with the right projects.
- Client Feedback Loop: Establish a feedback loop with clients to continuously improve service delivery and client satisfaction.
- Contract Management: Oversee contract renewals and negotiations, ensuring terms are favorable for both the client and the company.
- Performance Reviews: Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement.
- Talent Pipeline Management: Work closely with the recruiting team to maintain a robust pipeline of qualified candidates to meet client demands.
- Recruitment Strategy: Collaborate with the recruiting team to develop and implement effective recruitment strategies tailored to client needs.
- Onboarding Coordination: Ensure smooth onboarding of new hires by coordinating with the recruiting team and client stakeholders.
- Market Insights: Provide market insights and feedback to the recruiting team to help refine sourcing strategies and improve candidate quality.
- Brainstorm, implement, and own initiatives aimed at improving customer satisfaction and loyalty.
Qualifications:
- Bilingual proficiency in Spanish and English is required.
- Proven experience in Customer Success, Account Management, or similar role.
- Exceptional verbal and written communication skills.
- Strong analytical and organizational skills.
- Ability to work well with cross-functional teams, including research, marketing, product development, and support.
- Enjoyment in working in a dynamic environment and thriving in dealing with new challenges daily.
- Dedication to keeping abreast of industry trends and consistently enhancing skills and knowledge.
- Familiarity with the software development industry is a plus.
- Experience setting up a customer service function, including creating SOPs, playbooks, etc.
- Familiarity with Customer Success metrics and KPIs such as CSAT, NPS, Customer Retention Rate, etc.
- Experience with staff augmentation is required; experience with nearshoring is a bonus.
- Proficiency with customer relationship management (CRM) software, particularly HubSpot, and other key tools/platforms used in customer success.
What We Offer:
- Opportunity to grow within a dynamic and innovative company.
- Flexible working hours and remote work options.
- A supportive and collaborative team environment.
APLICA AQUI: