Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

This position requires an individual with a high level of organization skills in providing innovative solutions when supporting a team that exceeds customer expectations. The ability to multitask and display a sense of urgency is critical to this role. The Customer Support Supervisor is a seasoned leader working with internal teams along with external clients, merchants and customers to maximize program participation while excelling at professional communication, productivity, problem solving, team leadership, innovation and strategic initiatives. In addition to this, the role will ensure a mindset of continuous improvement (i.e. processes, procedures, team and individual development) with the express intent of driving world class service for the organization.

Principal Duties And Responsibilities

• Ensure that an extraordinary customer experience is provided on every interaction with both internal and external customers
• Promote a culture of continuous improvement by studying, evaluating, re-designing and documenting processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Oversee incoming and outgoing communications to ensure timely, accurate and professional responses
• Set, monitor and frequently review team goals and metrics
• Meet regularly with each team member to review metrics, provide feedback and coaching, and address concerns
• Recognize potential system defects and escalate internally when appropriate
• Handle escalated situations and act urgently when necessary
• Foster the growth and effective operation of the team by coordinating and scheduling appropriate training sessions, and developing training documentation
• Manage client relationships by providing top level support
• Energize and motivate the team through strong leadership, clear communication and by setting a positive and professional example
• Performs other general duties as assigned
  
  

Required Experience, Skills And Abilities

• Minimum of 4 years’ experience supervising Customer Service personnel in a call center environment
• Excellent interpersonal skills and ability to motivate the team and create a supportive working relationship
• Excellent professional verbal and written communication skills
• Detailed oriented; strong organizational skills
• Strong critical thinking and analytical skills
• Independent decision making and delegation experience
• Advanced computer skills, especially in Microsoft Word & Excel
• Experience with Service Cloud is a plus
• Ability to identify the root cause of a problem and develop solutions to mitigate
• Interdepartmental and customer relationship skills
• Work schedule flexibility
• Multiple languages a plus
  
  

What is in it for me?

• Work in a friendly and caring company where teamwork is key
• Work with skilled people that are invested in your success and growth
• Remote working is the new normal with flexible work options and paid holidays
• Competitive salary with a comprehensive benefits package starting day one
• Work in a fun environment that promotes creative thinking and a positive attitude
• Career development opportunities
• An open-door policy which means your voice will always be heard
• A robust Employee Referral program
  
  

At TreviPay We Believe

• in saying yes to unique and challenging requirements
• empowered team members are creative team members
• our products make the customer’s day just a little bit better
• work/life balance makes us all more effective

APPLY HERE: https://jobs.lever.co/trevipay/5a7fb3f9-6ff0-4340-8bea-e381707d1382/apply?source=LinkedIn 

You and Oracle

Oracle is in one of the most exciting moments of its history! With an installed base of over 400,000 customers, including the world's most successful organizations, and equipped with leading solutions in Artificial Intelligence (AI), IaaS, PaaS, and SaaS, Oracle supports its customers in leveraging the innovative benefits of AI to meet today's challenges and prepare for tomorrow's opportunities.

In recent years, some of the largest AI-leading companies, such as NVIDIA, Uber, xAI, Character AI, MOSAIC ML (now Databricks), Zoom, and Microsoft (for Bing services), have chosen Oracle's AI solutions to provide innovative services to their customers.

We have assembled a team of creators, innovators, entrepreneurs, and leaders to unlock infinite possibilities for our customers and partners with the power of OCI. We are now seeking an Account Executive for Cloud to acquire new AI customers at scale across Brazil.

Description

In this role, you will play a critical part in identifying, developing, and acquiring new AI business customers in Brazil. These companies are changing the world by using Artificial Intelligence to solve complex problems.

Roles & Responsibilities

• Business development – Identify business potential in AI in the territory and build a Go-to-Market (GTM) strategy to generate new pipeline.
• Establish relationships with potential Oracle customers, often at the C-Level, focusing on customer satisfaction and consequently on consumption growth and contract renewal.
• Develop and execute a continuous plan for generating new business, focused on AI products and solutions.
• Manage AI partners operating in the territory.
• Coordinate and work with relevant teams for customer service (e.g., architecture, engineering, operations, post-sales, finance, other account executives, etc.).
• Develop short, medium, and long-term strategies for key customers.
• Inform, influence, and contribute to the work of other colleagues related to GenAI at Oracle, including sales, marketing, business development, architecture, and product engineering teams, contributing to the development of our GenAI strategy.
• Produce content, GenAI storytelling, conduct workshops and events for the ecosystem of your pillar of action. Act as an evangelist and subject matter expert on GenAI within Oracle and externally.
• Launch and execute new initiatives and programs to meet the needs of your customers with GenAI-related projects.
  
  
  

Required Skills And Qualifications

• Solid experience in sales.
• Solid experience in customer relationship management.
• Excellent writing, presentation, and communication skills.
• Availability to travel 50% of the time.
• Advanced English and Portuguese.
  
  
  

Desired Skills And Qualifications

• Experience in technology sales and/or similar solutions.
• Technical knowledge of Cloud solutions.
• Knowledge of disruptive technologies: Data, AI, GenAI, etc.
• Willingness to learn Spanish.
  
  
  

This role is a unique opportunity to create a growth strategy in one of the most exciting and disruptive technologies of our time. Success in this role will require you to identify the best ways to leverage the disruptive resources of AI and the opportunities they present with existing strengths and Oracle's strong market reputation, having supported the growth of hundreds of thousands of customers worldwide to drive exponential growth.

A career at Oracle is defined by you. We give you the freedom – and the skills – to write your own success story. Whatever path you take, you will gain invaluable learning experiences and be supported to do your best work.

Career Level - IC4

Responsibilities

Primary job duty is to sell technology software products and related services in a defined territory. Identifies, qualifies and closes new opportunities. Manages accounts including the entire sales process from business development prospecting and specifications through contract negotiations, signing, and post-sales support. Leverages the Oracle sales model to maximize revenue growth and increase local market share. Builds and expands business partner revenue and self sufficiency.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

APPLY HERE: https://eeho.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/jobsearch/job/276019?utm_medium=jobboard&utm_source=LinkedIn 

P2P.org is the largest staking and restaking operator, with a TVL of over $8B

Role Qualifications And Requirements

• Proven experience (3+ years) in a customer service supervisory or management role.
• Exceptional verbal and written communication skills. - speaks and writes clearly and persuasively in positive or negative situations; listens and gets clarification.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Strong leadership abilities with a focus on team building and motivation.
• Ability to analyze data and generate actionable insights to drive performance improvements.
• Ability to conduct routine reports and correspondence to support team.
• Must always keep a positive and supportive demeanor toward the company, job, customers and co-workers.
• Must demonstrate a competent level of platform/presentation skills.
• Must embody professionalism in appearance and behavior and demonstrate exceptional interpersonal skills.
• Must be punctual and meet attendance requirements and ensure all responsibilities are covered when absent, and be flexibility to work in a fast-paced environment and adapt to changing priorities.
• Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions.
• Must be a team player but able to work efficiently independently as well.
• Commitment to delivering exceptional customer service and fostering a customer-centric culture within the team.
  
  

Position Responsibilities

• The Supervisor will ensure that the day to day operations are running smoothly.
• Work with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, business initiatives and technologies.
• Research, plan, organize and conduct training programs, seminars, and conferences for all CCC staff.
• Must be able to handle strenuous customer deadlines and be flexible and available to interact with employees at all levels.
• Review individual calls and provide appropriate coaching to ensure attainment of set goals, observe employee demeanor, technical accuracy and conformity to company policies.
• Communicate and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes, or actions.
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent to draw and interpret bar graphs.
• Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully develop alternative solutions.
• Provides product/service information by answering questions; offering assistance.
• Improves quality/performance results by setting performance management.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Take calls or chats as needed.
  
  

Essential Skills And Experience

• Prior management experience.
• Must present a positive image of Talk2Rep at all times.
• Must be able to motivate sales team.
• Expert with Microsoft Excel and other Microsoft Office products.
• Keen attention to detail is required.
• Effective coaching skills.
• Ability to maintain confidentiality and professionalism when dealing with employee relations.
• Ability to overcome objections.
• Customer focus.
• Chat and Voice skills.
• Product knowledge.
• Ability to multi-task.
• Must have excellent communication skills to establish and maintain the effective working relationship with various people.

APPLY HERE: https://phh.tbe.taleo.net/phh02/ats/careers/v2/viewRequisition?org=TALK2REP&cws=38&rid=197 

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites. This role works directly with advertisers after the sale of their ad contract to gather creative assets, answers initial questions about their advertising program, and routes requests to the Support Team to execute the campaign. The Customer Care Specialist will assist with writing copy, basic image editing/cropping, and creating proofs for clients. At the launch of a campaign, the Customer Care Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live. After campaigns have been implemented, the Customer Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program. Additional job responsibilities may be added over time, including but not limited to ad trafficking and billing assistance. The Customer Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests.

What your impact will look like here:

• The DTN Customer Support Specialist is responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites.
• This role works directly with advertisers after the sale of their ad contract to gather creative assets, answers initial questions about their advertising program, and routes requests to the Support Team to execute the campaign.
• The Customer Support Specialist may assist with writing copy, basic image editing/cropping, and creating proofs for clients.
• At the launch of a campaign, the Customer Support Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live.
• After campaigns have been implemented, the Customer Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program.
• The Customer Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests.

You will love this job if you have:

• Customer Service Skills:
• ● Patient and helpful when interacting with customers
• ● Able to avoid jargon and explain industry-specific concepts
• ● Take ownership of customer issues and see them through to resolution
• ● Use situational judgment to determine actions
• ● Detail-oriented and focused on providing accurate and thorough service
• ● Ability to prioritize customer needs
• ● Demonstrates interpersonal skills with a diverse customer base
• ● Dedicated to problem resolution
•  
• Communication Skills:
• ● Excellent English communication skills (written, comprehension and verbal)
• ● Ability to communicate correctly and clearly with all customers in a positive manner
• ● Good comprehension skills — ability to clearly understand and state customers' requests
• ● Excellent documentation skills
• ● Good composition skills — ability to compose a grammatically correct, concise, and
• accurate written response
• ● Ability to write marketing copy for paid content with strict character limits
• ● Work successfully in a team environment as well as independently
•  
• Computer Knowledge/Skills:
• ● Desktop computer proficiency
• ● Familiarity with Windows 11 and Microsoft Office 365 (Outlook, Teams, OneDrive, Sharepoint, Excel, Word, etc.)
• ● Excellent typing skills
• ● Able to successfully navigate websites
• ● Ability to successfully adapt to changes in the work environment
•  
• Preferred Knowledge/Skills:
• ● Familiarity with Salesforce
• ● Basic Adobe Photoshop skills
• ● Marketing, advertising, or social media experience

Security and Privacy Requirements

· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

· Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs.

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

APPLY HERE: https://www.linkedin.com/jobs/view/4139024565/?alternateChannel=search&refId=rAua1FbSRI8IVMmp6y4abg%3D%3D&trackingId=%2Fknrsi9PmpDfiWm39GSvuA%3D%3D&trk=d_flagship3_search_srp_jobs 

Ready to find your perfect job fit?

Welcome to HomeBuddy, where making a home awesome is like seeing a vision come to life! We are on a mission to create a friendly and trusted platform to connect homeowners with the right contractors across the US.

What started as a small idea has become a fast-growing home improvement platform focusing on lead quality and long-term partnerships based on trust and mutual success. We are a product-first company with a long-term outlook - our platform consistently and positively evolves based on data insights and the most up-to-date tools.

This job is for you if:

• You would like to work in a positive atmosphere where teamwork and trust in your colleagues are primary values.
• You succeed in an environment that values initiative and sharing feedback and where your suggestions and efforts are recognized and appreciated.
• You are used to taking responsibility for solving difficult tasks and are directly involved in how your efforts impact the final result.
• You are excited to be responsible for automating and improving the B2B inbound and outbound funnels.

This full-time and remote position offers flexible working hours. However, availability is required during core hours from 6 AM to 12 PM CDT (GMT-6 winter time, GMT-5 summer time), Monday through Thursday. Outside of these core hours, you have the flexibility to manage your schedule as long as you meet deadlines and job responsibilities.

Your future tasks will include:

1. Clay Automation & Technical Implementation:

• Building and maintaining high-performance automation workflows;
• Customizing and optimizing waterfall strategies using multiple data sources;
• Monitoring and improving automation success rates and response times;
• Implementing proactive error detection and resolution systems.

2. Data Integration & Quality Management:

• Creating and maintaining automated Clay tables with focus on data accuracy;
• Developing efficient enrichment processes using multiple data sources (Apollo, ZoomInfo, LinkedIn);
• Implementing quality control measures for data validation.

3. Technical Quality Assurance:

• Establishing testing protocols for automation deployments;
• Documenting technical solutions and best practices;
• Maintaining system stability and performance standards;
• Building scalable and reliable integration workflows.

You're going to need this to be successful in this role:

• 2+ of experience in B2B automation [inbound and outbound] and sales processes;
• Experience with data enrichment and prospecting workflows;
• Strong technical problem-solving abilities;
• Experience with performance monitoring and optimization;
• Strong focus on automation reliability and error prevention;
• Ability to balance resource efficiency with data quality;
• Proficiency with Clay automation workflows;
• Experience with complementary tools (Instantly, LinkedIn Sales Navigator, Apify, MillionVerifier);
• Knowledge of email deliverability fundamentals (SPF, DKIM, DMARC);
• Intermediate understanding of AI prompting and implementation.

Nice to have:

• Experience with iPaaS automation platforms (Make/Zapier);
• Background in sales operations or prospecting.

What will make you thrive in this role:

• Passion for automating outbound processes;
• Initiative to propose creative solutions based on team needs;
• Strong debugging and documentation mindset;
• Proactive approach to process improvement;
• Eagerness to learn new tools and technologies;
• Curiosity to explore and implement AI-enhanced solutions.

Why choose HomeBuddy

• Enjoy the freedom to work from anywhere without being tied to one place - while ensuring you are available to our team during the agreed working hours;
• Achieve a harmonious work-life balance with a flexible schedule tailored to your local needs, along with paid vacation, sick leave, and local holidays;
• Empower yourself with work equipment of your choice partially paid for by HomeBuddy and up-to-date apps and tools to maximize your productivity;
• Feel valued and appreciated with an industry-leading compensation package;
• Get recognized and rewarded for both outstanding individual efforts leading to extraordinary results and our team success;
• Enhance your well-being with our allowance program covering fitness activities and mental health programs;
• Learn and expand your knowledge by both working on complex tasks and using paid training opportunities, including courses, events, and conferences.

If this sounds like you, we should talk!

By sending us your application you agree that Siren Group AG (known as HomeBuddy) will process your personal data to participate in this recruitment process. If you want to know more about how Siren Group AG processes your personal data please click here.

APPLY HERE: https://apply.workable.com/homebuddy/j/D58AE83CD7/apply/ 

Objetivo principal: Manejo y control de la cartera de clientes realizando visitas recurrentes a los activos y potenciales.

Responsabilidades Principales

• Visita a potenciales clientes corporativos y actuales.
• Elaboración de propuestas y carpetas corporativas
• Actualización semanal respecto a resultados obtenidos en sus visitas.
• Negociación de contratos.
• Visitas a ferias y eventos comerciales.
  
  

Requisitos

Formación: Graduado o estudiante de término (mínimo 1 año de carrera) de Turismo, mercadeo o carreras afines.

Conocimientos y Habilidades

• Habilidad para comunicarse efectivamente de manera oral y escrita
• Dominio del idioma Inglés
• Conocimientos y manejo de computadora
• Conocimientos de Microsoft Office
  
  

Competencias

• Autonomia y Presencia
• Planeación y Organización
• Comunicacion efectiva
• Relaciones Interperesonales y Trabajo en equipo
• Orientación al cliente
• Orientación a los resultados
• Pensamiento Estratégico
• Auto control
  
  

Informaciones

• Horario: Lunes a Viernes de 08:00am-05:00pm
• Locación: Aeropuerto de Punta Cana
• Tipo de Contrato: Fijo
  
  

Paquete de beneficios

• Salario: RD$50,000+ 10,000 de transporte y combustible
• Comisiones: Promedio de RD$40,000
• Beneficios Marginales: Seguro de Vida, Creditos, otros.
• Beneficios de ley

APLICA AQUÍ: https://vuopartners.hire.trakstar.com/jobs/fk0pxai/ 

Agent Base is an innovative cloud-based CRM software company specializing in recruiting solutions for insurance agents across North America. Our mission is to streamline the recruiting process with our all-in-one CRM system, making it easier and more efficient for our clients to grow their organizations.

The Role

Role Objective

GO HIGH LEVEL EXPERIENCE IS REQUIRED.

As a Customer Success Manager at Agent Base, your primary goal is to ensure customer satisfaction and loyalty. You'll be the cornerstone in building and maintaining positive relationships between Agent Base and its customers, driving our commitment to deliver exceptional service and support.

Key Responsibilities

• Account setup
• Onboarding and training new clients to ensure they are up and running with our CRM software.
• Managing customer accounts and maintaining ongoing communication to understand and meet their needs.
• Providing support and innovative solutions to customer queries and issues.
• Advocating for customer needs and feedback within the company.
• Developing and executing effective customer retention strategies.
• Building and nurturing strong, long-lasting client relationships.
  
  

Ideal Profile

Skills And Qualifications

• Required: Proficiency in CRM-style softwares.
• Preferred (but not mandatory): Experience with GoHighLevel.
• Required: Minimum of 5 years experience as a Customer Success Manager.
• Experience in insurance recruiting is a plus but not required.
  
  

Personal Attributes

• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a knack for creative solutions.
• Empathy and the ability to connect with customers on a personal level.
• You are familiar with basic domain setup
• You are comfortable with Intercom or similar customer support tools
• You are comfortable with Asana
• You have at least 1 year experience, ideally within a Customer Success / Technical Support role.
• You have excellent communication and interpersonal skills.
• You have working knowledge of Go High Level
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong team player who can manage multiple stakeholders
  
  

What's on Offer?

• Work alongside & learn from best in class talent
• Opportunity within a company with a solid track record of performance
• Leadership Role

APPLY HERE: https://agentbase.snaphunt.com/job/B2KJXAOIC2-HN-87?source=linkedin 

Somos Nestlé, la compañía de alimentos y bebidas líder en el mundo. Más de 308,000 colaboradores comprometidos con nuestra misión: mejorar la calidad de vida y contribuir a un futuro más saludable. Nuestros valores están enraizados en el respeto: respeto hacia nosotros mismos, respeto hacia los otros, respeto a la diversidad y

respeto a nuestro futuro. Estamos presentes en más de 85 países con más de 413 fábricas. Creemos que nuestroscolaboradores son nuestro activo más importante, y estamos comprometidos en ofrecerte un ambiente laboral internacional, inclusivo y dinámico con muchas oportunidades

RESUMEN DE LA POSICION

Coordinar de cara al cliente, diversos aspectos de la cadena de suministros con un foco comercial, proporcionando una comunicación de alto nivel con el fin de maximizar la confianza en el servicio brindado y alcanzar un nivel más profundo de compromiso y acelerar las mejoras y oportunidades para el negocio.

UN DIA EN LA VIDA DE...

• Generar ingreso de demanda vía resurtido – Gestionar el sell in de la compañía a través del forecast colaborativo, de la planeación y análisis de tendencias de consumo, desplazamiento de inventarios, desempeño de la cadena de suministro, estrategias comerciales y de mercado mediante los modelos de abasto y herramientas de información ( provistas por el cliente)
• Monitorear dispersiones – Monitorear el desempeño de la venta a nivel artículo-tienda para evitar agotados y excedentes de inventario en punto de venta.
• Dar visibilidad y seguimiento a inventarios en punto de venta
• Liderar reuniones colaborativas con resurtido por tienda & corporativo – Liderar y convocar reuniones, generar reportes y preparar información para reunión
• Generar reportes para cliente e internos: Visibilidad de abasto a futuro al cliente y riesgos, Comparaciones FCST, Venta, entre otros
• Generar ingreso de demanda de iniciativas, innovaciones, exhibiciones adicionales y productos con oportunidad de abasto
  
  

Asegurar el abasto eficiente

LO QUE TE HARA EXITOSA(O)

• Formación universitaria en ingeniería industrial o carrera afín
• Mínimo 3 años experiencia en posiciones similares
• Inglés intermedio (deseable)
• Manejo avanzado de Excel, Power BI
• Habilidad para la toma de decisiones con base a análisis de reportes
• Excelentes relaciones interpersonales & comunicación
• Orientación al servicio y al logro de resultados
• Habilidad para energizar y lograr resultados a través de otros
  
  

Te invitamos a que ingreses a nuestra página de carreras de NESTLÉ CENTROAMERICA y registres tu usuario dando click a “Conéctate ahora”. Al crear tu cuenta, podrás cargar tu hoja de vida a nuestra base de datos, lo que te dará una mayor visibilidad con nuestros reclutadores y así poder considerarte para futuras oportunidades

laborales, alineadas con tu perfil, experiencia y habilidades. Por otro lado, tendrás visibilidad de las distintas vacantes disponibles y así aplicar a las que más se ajusten a tu interés. Gracias por querer ser parte de la familia Nestlé.

APLICA AQUÍ: https://jobdetails.nestle.com/job/Tegucigalpa-Customer-Based-Coordinator/1157295101/?feedId=256801&utm_source=LinkedInJobPostings 

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!

Your future at Kyndryl

This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills And Experience

• Knowledge of Windows, Mac, or Linux operating systems
• Support help desk knowledge
• Troubleshooting and problem-solving skills
• Customer support knowledge
• Active listener with flexibility to modify approach and adapt to customer needs
• At least 6 month of Technical Support Experience
  
  

Preferred Skills And Experience

• Experience working with Windows, Mac, or Linux operating systems
• Troubleshooting and problem-solving expertise
• Support help desk experience
• Customer support experience
• Experience modifying approaches and adapting to customer needs
  
  

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

APPLY HERE: https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Heredia-Costa-Rica/Technical-Support-Representative-Graveyard-Shift--Open-_R-31111-1?source=REC_APPLICANT_SOURCE_LinkedIn 

5&5 is looking for someone who is capable of executing Level 1-2 support for our brands. The candidate must have IT & call support experience, preferably in the restaurant industry. The Support Specialist role will be responsible for ensuring brand success and satisfaction for all Tier 1-2 issues. This role will also be critical in monitoring and managing communication with brands while ensuring that requests are routed, escalated, and followed up on to provide proper support and turnaround time.

What You’ll Do

• Process all inbound service requests in accordance with issue severity and established service level agreements
• Answer phone calls for brands as defined by the business. Input information from calls into the ticket system and work to resolve issues over the phone with requesters
• Work with brands to resolve POS issues (Order failures, manage POS databases, configure kitchen routing, help support POS integrations, specific configurations to resolve reporting or operational issues)
• Troubleshoot all Tier 1 & Tier 2 issues with a 95% resolution rate, providing investigation, diagnosis, and feedback on a range of basic issues including changes to store hours, item availability, order errors, and other general client requests
• Troubleshoot, route, and escalate all issues outside of Tier 2, providing in-depth investigation and diagnosis on POS-related SaaS integrations and other digital platforms relating to various restaurant technology stacks
• Act as the primary point of contact for all incoming issues
• Act as a technical backup for other team members
• Work with the Technical Solutions team to optimize existing support and develop new opportunities for the Support team to take on additional work streams for the organization
• Provide frequent updates and communication to clients via various channels such as email, Slack, and Zendesk. Ensure clients are notified with the most up-to-date information on incident progress, brand changes, and outages
• Provide detailed documentation regarding specific ticket resolution and workflow to help build the 5&5 resolution knowledge base
• Analyze and compile incident response data for teams to review, and deliver feedback to improve client service
• Work nights and weekends as needed. Must be comfortable working day shifts and or night shifts. This may change over time, and flexibility in the work schedule is required. Two consecutive days off per week will always be provided
• Outreach to operators for Online Ordering & DSP onboarding as dictated by the brand
• Provide training to new employees

What We’re Looking For

• Availability to work on Sundays
• Must have experience in Customer Support or the IT field (1-3 years of experience)
• Must have experience with ticketing systems
• Must have phone support experience
• Experience troubleshooting POS systems is preferred
• Experience with any other POS-related digital SaaS platforms is a plus
• Strong written and verbal communication skills with a focus on customer service
• Strong attention to detail, with a high level of organization, and time management skills
• Ability to task switch and shift priorities quickly
• Ability to solve complex issues and document resolutions
• Ability to work independently and effectively with little supervision
• Strong troubleshooting, problem-solving, and critical thinking skills
• Strong Internet connection & stable at-home working environment

What We Offer

• Fully remote work
• Paid Holidays
• 15 PTO Days with an annual anniversary accrual of 1 additional PTO day each year, and PTO rollover option
• Birthday PTO day
• 5 Personal/Sick/Mental Health Days
• Paid parental leave
• Medical & Dental coverage
• Quality of Life stipend
• Education stipend
• And more

About 5&5

5&5 is the food service industry’s premier IT & digital managed services company, supporting brands on Digital Implementations, POS & SaaS Management, Loyalty Management and Creative Services (UX/UI, Branding). With a team comprised of the industry’s best talent in digital and information technology, our mission is to enable food service brands to grow in a digital future by becoming an extension of a brand’s internal teams. To date, 5&5 has worked with over 140+ brands including CKE, Bojangles and Raising Canes.

5&5 is an equal opportunity employer committed to ensuring diversity and inclusion are at the forefront of our business practices. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, pregnancy, age, marital status, veteran status, or disability status. We hire solely based on qualifications, merit, and business needs. We are committed to pay parity for all of our employees.

APPLY HERE: https://5and5.com/careers-post/support-specialist-latam/ 

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About The Job

We’re changing the way people think about customer care, and we need your help!

We’re searching for a Senior Team Lead to provide leadership to Customer Service Representatives and collaborate with Team Leaders on things like performance. training, development and employee recognition. This role is responsible for directing and managing operational activities and contributing to the campus’s overall strategic direction.

As Senior Team Lead, You Will…

• Provide supervision to Customer Service Representatives (CSR) and Team Leads, ensuring proper training, support and customer service is delivered
• Promote professional and personal development of individual team members through performance evaluations, training needs, coaching and career opportunity programs
• Negotiate and mediate with customers or CSRs when required to resolve issues and meet expectations
• Learn and maintain extensive knowledge of client philosophy and service processes to ensure quality customer service
• Interview, select, train and facilitate onboarding for new team members
• Perform data analysis and manage performance
• Authorize and coordinate changes in staffing schedules
• Support business development initiatives
  
  

As Senior Team Lead, You Have…

• High school diploma or equivalent (required)
• Some post-secondary education or completion of a post-secondary degree with a major in Business (asset)
• A background in client relationship management (asset)
• 2-3 years of experience in the contact center industry, with at least 2 years in a Team Lead/Supervisory role
• Customer service experience in a high call volume contact center environment (preferred)
• Experience maintaining and developing operational statistics, financial management information and results reporting
• Excellent verbal and written communication skills
• Strong leadership, analytical, problem solving and decision making skills
• The ability to work in and adapt to a fast-paced, dynamic, always changing environment
• The ability to organize and follow-up on multiple tasks with accuracy and timeliness
• The capability to perform intermediate mathematical functions
• The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• The ability to influence and motivate employees to attain program goals
• The ability to work a variety of shifts including days, afternoons, evenings and holidays

APPLY HERE: https://jobs.dayforcehcm.com/en-CA/intouchcx/CANDIDATEPORTAL/jobs/7568 

¿Eres una persona curiosa, sin miedo a explorar nuevas buenas prácticas y tendencias con capacidad para introducirlas en una plataforma que ya usan millones de usuarios? ¡Felicitaciones! Este reto es para ti

Why ClearSource?

ClearSource is passionate about our Core Values!

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?

Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, ClearSource is looking for an exceptional Customer Support Technician to work with our Technical Support Experts. You should be a technical savvy mindset and motivated person prioritizing customers’ needs, have prior relevant experience

Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical and dental Insurance (with free dependent)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as a Customer Service Representative

• The Customer Support Technician is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required, to achieve resolution and leaves the customer feeling valued and not deemed as a mere number. As Technical Support Representative, you will need to continually touch base with your Team Lead and review the data of your Key Performance Indicators (KPI’s), i.e. 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels.
• You will be responsible for making sure that KPIs are being met consistently. The best person for this position is one who can successfully do the balancing act of knowing what their personal talents and skill sets are and use them to the best of their potential; take coaching from a superior constructively; and at the same time be able to successfully make the customer happy.

What ClearSource Needs from You

• High school diploma
• 1-year experience in call center setting
• Technical Troubleshooting experience
• B2+ or above, English Level.
• Ability to take the training on-site for 3 weeks
• Must have an Internet service, connected to a network cable, which guarantees:
• Download speed: 20Mbps
• Upload speed: 15Mbps
• Latency: 20Ms or less

APPLY HERE: https://www.linkedin.com/jobs/view/4139341036/?alternateChannel=search&refId=rAua1FbSRI8IVMmp6y4abg%3D%3D&trackingId=mzmuVq%2FaPboFSjsBY7xahw%3D%3D&trk=d_flagship3_search_srp_jobs