Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

We're hiring a Vice President of Development in Miami! The VP of Development is responsible for leading, managing, inspiring, and implementing the Miami Market fundraising campaigns through strategic direction and leadership of a team of fundraising leaders and recruitment and leadership of executive volunteer partnerships.

This is a community-based position that offers a hybrid schedule in a fast-paced environment. The key responsibility is driving revenue to support our mission.

The ideal candidate will live within a reasonable distance of Miami.

We offer a base salary with the potential to earn an incentive up to 25% of your base pay. The potential incentive is based on achieving specific revenue targets and triggers.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

\#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

• Collaborate closely with the Executive Director, VP of Health, and Marketing & Communications Director to develop and implement strategies that deepen donor relationships and enhance our fundraising impact.
• Lead and manage a team of two direct reports, the Director of Heart Challenge and the Director of Socials, ensuring accountability and support for achieving ambitious fundraising goals.
• Directly oversee development and fundraising campaigns, leading staff teams to achieve bold revenue targets through effective campaign development and volunteer engagement.
• Strategically position the Miami market for aggressive growth in campaign revenue by coaching and developing fundraising campaign staff for growth in Go Red for Women, Heart Ball, and Heart Walk Campaigns.
• Identify, recruit, onboard, and engage medical and non-medical volunteer partners and leaders. Ensure that volunteer leadership represents a community influence and is empowered to champion fundraising success through their personal and corporate giving.
• Cultivate and manage a network of meaningful volunteer partnerships to advance the organization's mission, providing resources and direction to achieve campaign goals.
  
  
  

Qualifications

• Bachelor’s degree or equivalent work experience.
• At least three years of relevant experience, preferably in a development position in a similar non-profit organization.
• At least three years of experience in staff management, preferably development or fundraising staff.
• Experience leading and cultivating high-level leaders at the C-suite level preferred.
• Direct knowledge of special event fundraising tactics preferred.
• Proficient in Microsoft Office Suite.
• Ability to travel the Miami area daily; always requires access to reliable transportation on an immediate basis.
• Ability to lift and/or move large objects (such as boxes) with the expectation that heavier items would be broken down into smaller components, or requesting additional assistance may be required before lifting and/or moving.
  
  
  

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs; this position is incentive eligible based on achieving certain targets.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
  
  
  

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

This position not a match with your skills? Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

\#AHAIND1,

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Default: Location : Location US-FL-Miami

Posted Date 6 days ago (5/15/2025 11:36 AM)

Requisition ID 2025-15832

Job Category Field Campaigns

Position Type Full Time

Job Overview: Associate Producer

Location: West Palm Beach, Florida

Salary: $85,000

🌐 Robbins Research International, led by the iconic Tony Robbins, stands as the global leader in personal development and peak performance strategy. With an unwavering commitment to redefining and delivering extraordinary client experiences, our diverse product suite encompasses personal development, sales, digital products, and corporate seminars. From mastering mental conditioning and communication to excelling in business and personal achievement, our goal is to transform lives and make lasting impacts.

We are seeking an organized, proactive, and detail-oriented Associate Producer to join our high-performing Production Team at Robbins Research International. Reporting directly to the Executive Producer, this role is critical in ensuring the seamless execution of Tony Robbins’ live, virtual, and hybrid events. From administrative and logistical coordination to on-site execution and cross-department communication, the Associate Producer serves as the central hub of information and operations for the production team.

The Associate Producer will thrive in a fast-paced environment, manage high-volume responsibilities with grace, and maintain strong relationships with internal stakeholders and contractor teams. This is a key operations-based role for someone who loves managing details, keeping multiple projects moving forward, and being in the center of major live productions that transform lives.

RESPONSIBILITIES

Primary Responsibilities

• Act as the administrative right hand to the Executive Producer (EP), including managing scheduling, credit card reconciliations, expenses, and department support.
• Support the Technical Director by ensuring alignment between technical documentation and the non-technical materials needed for event execution.
• Represent the production team on event calls with or without the EP present, ensuring key outcomes are documented and implemented across teams.
• Serve as the on-site and in-studio liaison for all multi-day virtual and in-person/hybrid events (4–7 hybrid, 8–9 virtual per year).
• Coordinate contractor tracking during events: oversee arrival/departure of crew, monitor working hours, and manage invoice reconciliation.
• Maintain real-time communication during events with internal RRI stakeholders while production is underway.
• Partner with Floor Manager/Main Room Manager to manage the production riser, liaise with Event Managers on timing, and support green room and talent wrangling needs.
• Own end-to-end production for approximately 30+ smaller single-day studio events annually, ensuring all departments are aligned and on-site contractors are briefed.
• Act as the primary representative of RRI production for smaller events with limited on-site staff.

Secondary Responsibilities

• Cross-train with Contractor Coordinator to assist with contractor availability, team building, and budget overview documentation.
• Assist in purchasing production equipment and coordinating repairs as needed.
• Support pre-event logistics and preparation at the West Palm Beach warehouse/studio.

REQUIREMENTS

• 3+ years of experience in live event production, coordination, or operations.
• Experience working in high-paced environments with multiple live events per year (virtual and in-person).
• Excellent organizational, communication, and time management skills.
• Experience supporting C-level executives or senior production leadership is preferred.
• Comfort working with spreadsheets, budgets, and invoice reconciliation.
• Hands-on understanding of event logistics, crew scheduling, and basic AV/tech production environments.
• Ability to travel and work extended hours during event cycles.
• Must be based in or willing to relocate to the West Palm Beach, FL area.

🚀 APPLICATION INSTRUCTIONS

We want to hear directly from you on why you believe YOU are the best candidate for the position.

To be considered, please complete a SparkHire video interview introducing yourself, your background as it relates to the position, and operational leadership.

Instructions to be considered:

• Complete the application and candidate survey, which will be sent to you via email after submitting your information.
• Complete the SPARKHIRE video interview introducing yourself and sharing additional background on your experience: [https://hire.li/WUaa_pWPyGgIWSO-V8v73

About Robbins Research International, Inc.

Robbins Research International, Inc. empowers individuals and organizations to guide them towards extraordinary growth and success. We use a unique system of practical tools, proven models, and dynamic communication known as the Tony Robbins Success System.

Our scientifically proven approach creates enduring transformation and measurable results that have been documented for nearly five decades. These outcomes are the result of full immersion at virtual and in-person events, personal and group coaching, and self-guided training tools and strategies including books, audios, videos, and exclusive support communities.

Tony Robbins is the world’s #1 life and business strategist, a 5-time New York Times #1 bestselling author, global entrepreneur, investor, philanthropist, and creator of the coaching industry as it is known today. He has empowered over 100 million people from 195 countries to enjoy a greater sense of success, purpose, and fulfillment in all areas of their lives.

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

The Production Manager is responsible for all of the on-stage, backstage and other technical details of concerts and events. Includes advancing and obtaining presale technical information, including production needs, rider requirements, staging and capacity changes.

What This Role Will Do

• Ensure positive and creative environment for management team
• Assist in maintaining department manuals and training materials for all production positions
• Develop and maintain department manuals and training materials for all production positions
• Assist and support production department personnel with job functions as needed
• Assist in creating budgetary requirements and tracking the financial aspects of department
• Create and maintain daily band cost spreadsheet
• Ensure all procedures are cost effective
• Creates daily and weekly show schedule
• Assist in scheduling appropriate number of staff while maintaining labor costs within the assigned budgetary guidelines
• Maintain regular communications with Venue and Corporate Management
• Facilitate proper interdepartmental communication and organization
• Assist in Managing stage, sound, and lighting crews
• Coordinate operational feedback with Talent Buyer
• Advance technical details for shows/events
• Assist with the maintenance of audio, lighting, backline and video systems advising on repairs when needed
• Advance food and beverage/hospitality requirements
• Ensure information is distributed to Operations Managers in a timely basis
• Responsible for safe and consistent operation of all equipment
• Advise on design and purchase of stage and site audio/lighting systems (patio, restaurant, etc.)
• Maintain “past show” files
• Maintain accurate vendor records, following Purchase Ordering Systems
• Responsible for documenting and delivering disciplinary actions to production crew
  
  

What This Person Will Bring

Required:

• Flexible Schedule (days/nights, late hours, weekends, and holidays)
• Experience in stage lighting, pro audio systems and basic video systems
• Strong people skills with an emphasis on competent and diplomatic communication with tour/production manager representatives
• Ability to handle multiple projects simultaneously
• Ability to make clear concise decisions, sometimes with limited information
• Computer literate in Windows applications
• Must possess superior interpersonal communication and organizational skills
• High School Diploma
• Tolerance of all cultures, music and art forms
  
  

Preferred:

• Minimum 3 years prior production management in an entertainment venue, tour management, or stage management
• Some College or College Degree in related field
• Behavioral Based Interviewing Skills
• Cash handling experience
• Experience in a live music environment
• Experience working with Collective Bargaining Agreements and union stagehands
  
  

Physical Demands/Working Environment:

• Working environment is fast-paced and often loud and stressful
• Position requires extended periods of prolonged standing, lifting, bending, reaching, and working on your feet
• Must be able to lift or move up to 75 lbs using proper lifting techniques
• Tolerance of loud noise level in working environment
• Able to wear a radio earpiece during the scheduled shift
  
  

Benefits & Perks

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The On Premise Festival & Event Manager plays a critical role within our national festival & event strategy. This position will lead key relationships – both nationally and regionally – and will be responsible for the overall negotiation, planning, development, project management, and success of all sponsored Music Festivals and 3rd Party Events in their territory and beyond. This individual will collaborate with Sales, Brand Marketing, Culture Marketing, Media Network, Distribution, Trade Marketing, and outside vendors to deliver successful plans. Success will be measured through improving Red Bull's brand image and increasing consumer pull within sponsored Music Festivals and 3rd Party Events.

All the responsibilities we'll trust you with:

PLANNING

Keep a finger on the pulse of the promoter, festival, and event industry - providing insights to Regional and National leadership to inform on consumer behavior and influence business planning. Deliver new activation concepts to be considered, tested, and executed within festivals and third-party events. Lead joint business planning with top national promoters and regional departments. Support Region On Premise Marketing in the delivery of all 360 project plans with a cross functional team of On Premise, Off Premise, Red Bull Media Network, Culture & Brand. Manage forecasting and feasibility for all territory-sponsored music festivals & 3rd party events. Collaborate with Operations & Festival & Event Operations Manager to forecast event infrastructure needs, identify new tools, and optimize processes. Establish scalable reach plans with finance / distribution to win and execute small fire festival universe (250+ events annually)

EXECUTION –3RD PARTY SPONSORED MUSIC FESTIVALS AND EVENTS

Deliver on festival & 3rd party event targets, goals, 360 cross functional plans, production guidelines, and standard event procedures to ensure consistency inside and outside the festival grounds across Red Bull supported festivals. Initiate and lead regional and select national contract negotiations with festival promoters. In collaboration with marketing, develop and localized experiential activations driving innovation to help increase consumption, trial, and awareness. Implement and share best practices to maximize brand presence and consumer pull in accordance with SAMO festival / OnP event strategy. Manage reporting for all sponsored Festivals & 3rd Party Events Utilize 3rd party agencies and production companies to manage: On-site staff, credentials, and contractual benefits Menu design and integration Delivery, set-up, and strike schedules for all event infrastructure and activations Festival and OnP event concessionaires & festival sponsorship teams to ensure Red Bull executional standards are met Partner with SAMO teams on new tool development, creation, and implementation Establish and strengthen new and current festival/vendor relationships ensuring that Red Bull is seen as an essential partner to festival and OnP event success

BUDGET & LEGAL

Work closely with Red Bull legal team and event partners to execute contracts Develop, manage, and report budgets on a monthly and quarterly basis to department and finance leadership Optimize budget and legal structure where needed – identify efficiencies and economies of scale through multi-event promoter partnerships. Develop and forecast event P&L maximizing revenue potential via 360 plans impacting on/off premise & marketing

Your areas of knowledge and expertise that matter most for this role:

• 5+ years of relevant experience in live event production and understanding of experiential marketing. Festival experience required
• Deep connection and respected reputation with promoters and industry leaders
• Experience managing budgets $1MIO or greater
• Thorough understanding of all facets of festival and event production, brand marketing strategy and the ability to find creative and unique solutions
• Strong track record in delivery of large-scale programs, campaigns, or projects
• Clear understanding and ability to navigate the modern festival and event landscape
• Negotiation and project management experience
• Ability to gain buy-in from festival owners and vendors to ensure Red Bull is a must carry brand
• Must have a valid U.S. driver's license
• Bachelor's degree preferred or equivalent work experience
• Must be fluent in English, additional language skills an advantage
  
  

This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa.

The base salary range for this position is $88,000 to $132,000 + cash incentives.

Actual salary offers may vary based on work experience.

The base pay range is subject to change and may be modified.

Our current Benefits include:

Comprehensive Medical, Dental, and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement

(Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law.

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

This is a project/limited term position, unless otherwise amended or terminated as deliverables within this project are completed.

Responsibilities

• Oversee and manage content for Noticias Telemundo Ahora streaming channel.
• Build show rundowns and segments, edit video and scripts when needed.
• Tracking news and events; coordinating coverage with digital/linear managers and assignment desk producers.
• Produce breaking news and update stories as they happen instead of waiting for a scheduled newscast.
• Anticipating the needs of news coverage and help coordinate video, graphics, scripts and other elements.
• Newsgathering savvy. Must have social media knowledge and be able to work in a fast pace.
• Write sharp headlines, scripts and segments.
• Work with the entire digital team to develop and produce special content using the resources and storytelling of the entire newsroom.
• Help coordinate interviews in the field and producing stories for audiences on digital and social media platforms.
• Demonstrating expertise in timing in a control room environment.
• Ability to work in hybrid scenarios such as control room or Tricaster room when needed.
• Guide talent, producers and the technical team in the control room.
• Works under the News Digital division and is responsible for completing any other tasks as assigned by supervisor.
  
  

Qualifications

Qualifications/Requirements:

• Master’s Degree in Journalism, Communications or equivalent.
• Minimum 5 years of experience working in a newsroom in Spanish and at least 2 years of experience in crafting and building show rundowns in cable, broadcast or digital environment.
• Experience creating digital video content in a newsroom is helpful.
• Demonstrated success operating in a fast-paced environment.
• Ability to work under tight deadlines to write headlines and edit video for live digital broadcast.
• Detailed knowledge of social media and the competitive digital news environment.
• Familiarity with editing systems such as AVID and Adobe Premiere required.
• Prior experience with iNews and Flowics.
• Available for early mornings, nights, weekends, and holidays.
• Understanding of SEO is helpful.
  
  

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation.

Department: Legal & Compliance

Location: Miami

Description

We govern the beautiful game and ensure it's run with transparency and integrity.

Join our team in Miami and support us on our mission.

Applicants must be authorized to work in the United States.

THE POSITION

These are your key tasks:

• Have oversight of the Clearing House procedures and proactively work on the optimization of the process: support the Team Lead in the preparation of workflows and standard operating procedures.
• Resend cases to the FIFA Clearing House and follow the cases through the various stages.
• Handle cases of non-compliance with the FIFA Clearing House Regulations: investigation and assessment of cases, escalation to relevant judicial body if necessary.
• Support in the optimization of the JIRA workflow and issues’ management.
• Analyse the data provided through the relevant dashboards, identify and address issues or discrepancies.
• Implement quality control mechanisms in coordination with the Team Lead.
• Communicate with clubs and member associations regarding the status of their cases, the FIFA Clearing House framework and processes; assist the Education, Communication and Support Team in resolving queries in a timely manner through Freshdesk.
• Support the Team Lead in the review of the Helpdesk methodologies and in the preparation of relevant “canned responses” used to communicate with the stakeholders.
• Liaise with stakeholders (internal teams and external organizations) to foster an efficient process.
• Understand and develop KPIs to identify patterns and resolve bottlenecks.
• Find solutions to deal with the Operations workload in an efficient manner.
• Support in the transition to the new client portal of the FIFA Clearing House.
• Assist with the drafting of presentations, press releases and other material for project communication purposes, participating in meetings and webinars as requested.
• Support the Operations Team Lead in the definition and execution of the strategy of the Department.
  
  

YOUR PROFILE

We work hard at FIFA.
We are dedicated, ambitious and innovative.

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The specific competencies we require for this position are:

• Accuracy and detail orientation, combined with a pragmatic approach when solving problems.
• Autonomy and excellence, positively impacting the efficiency and quality, resulting in an optimal service to the stakeholders.
• Strong sense of responsibility and accountability.
• Critical judgement: ability to separate essential issues from side-issues.
• Self-confidence and diplomacy.
• Solution orientation and innovation skills, with great ability to embrace changes and new technologies and processes.
• Excellent communication skills, both written and oral.
• Ability to work under pressure: commitment to deliver high-quality outputs in a timely manner.
• Flexibility in variations of tasks and approaches to the tasks.
• Effectively collaborate with the team-members to achieve the shared goals.
• University degree in business management, economics, law or equivalent.
• Master’s degree in project management, business, communications or related field.
• Minimum 3-5 years of experience in stakeholder communication, case management, project management, ideally in sports or in an international environment.
• Understanding of training rewards and football transfer system, its stakeholders and its regulatory framework (including the FIFA Clearing House Regulations) is an asset.
• Fluent in English; proficiency in any other FIFA language (French and/or Spanish) required.
• Proficient in Word / PowerPoint / Excel and JIRA.
• Good knowledge and command of IT systems and tools like TMS, Power BI, and ticketing tools like Freshdesk.
  
  

PERKS & BENEFITS

The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.

Alongside that privilege, we also offer some extra perks and benefits:

Health insurance: We offer generous medical, vision, and dental insurance coverage.
Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
Retirement: We offer generous 401(k) employer contributions.
Vacation: Maintain a healthy work/life balance with a generous vacation allowance.

🔓Unlock Your Earning Potential: Join Us as a Remote Sales Representative

Are you ready to take control of your income, schedule, and future? Our client is seeking driven, entrepreneurial individuals to join their high-performing remote sales team. This is your opportunity to build a rewarding career in financial services—on your terms

🚀Why You’ll Love This Opportunity:

🏆Award-Winning Culture

Recognized by Entrepreneur Magazine for its top-tier company culture and praised by employees on Glassdoor and Indeed

📈Massive Growth Potential

Featured on the Inc. 5000 for six straight years—this is a company on the rise, and you can rise with it.

🎓World-Class Training & Mentorship

Access a proven training system, one-on-one mentorship from industry leaders, and support every step of the way.

💰Unlimited Earning Potential

Most new reps earn $100K+ in year one, with top producers hitting $200K–$300K by year three.

🕒Total Flexibility

Work remotely, set your own hours, and say goodbye to commuting and mandatory meetings.

💼What You’ll Do:

• Build Strong Client Relationships

Guide and support clients as they explore life-changing financial solutions

• Lead Virtual Consultations

Deliver professional, engaging presentations that demonstrate value and build trust

• Customize Financial Plans

Help clients protect their future with products like Indexed Universal Life (IUL), annuities, and life insurance—tailored to their unique needs

• Close Sales with Confidence

Work warm, pre-qualified leads—no cold calling—and exceed your personal sales goals.

• Stay Organized

Track interactions and maintain accurate, compliant client records

🌟You Might Be a Fit If You're:

• A natural communicator who thrives on helping others

• Self-motivated, disciplined, and results-driven

• Energized by challenges and big goals

• Passionate about financial literacy and changing lives

💼What’s in It for You:

• 100% remote—work from anywhere

• Premium, vetted leads provided (no prospecting or cold calls!)

• Ongoing coaching, mentorship, and support

• Access to health & life insurance options

• The freedom of a 1099 position with uncapped commission

🚀Your Future Starts Here

This isn’t just another sales job. It’s a launchpad for those who want to thrive personally and professionally while making a real impact.

Ready to start earning what you're worth and living life on your terms?

Apply now and take the first step toward a life of freedom, fulfillment, and financial success.

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

The Vice President, Strategic Accounts is responsible for leading and growing MSC Cruises USA’s most valuable trade partnerships across National Accounts, Strategic Accounts, and Consortia. This executive-level role is accountable for delivering revenue growth, increasing brand presence, and ensuring MSC Cruises is positioned as a top-tier partner across key account portfolios. The VP will lead a high-performing team, formulate strategic business plans, and collaborate cross-functionally to drive win-win outcomes for both MSC Cruises and its partners.

Your Impact

• Strategic Leadership: Develop and implement short- and long-term strategies for National and Strategic Accounts to ensure the achievement of commercial goals.
• Team Management: Lead, coach, and develop a high-performing sales team focused on account management, business development, and partner engagement. Foster a culture of accountability, collaboration, and results.
• Budget Oversight: Manage multimillion-dollar budgets across co-op marketing, incentive programs, sponsorships, and events, ensuring optimal return on investment. Provide monthly reconciliation and feedback to Sr. Leadership.
• Revenue Growth: Own the revenue performance of key account portfolios. Use data analytics and reporting to track performance, identify opportunities, and adjust strategies to drive growth.
• Partner Engagement: Build and sustain executive-level relationships with key partners, including national travel agencies and leading consortia (e.g., Virtuoso, Signature, Travel Leaders).
• Cross-Functional Collaboration: Work closely with Revenue Management, Marketing, Contact Center, and Operations and Field Sales teams to support strategic sales initiatives and elevate the partner experience. Provide direction to the Analytics team for support with reporting and goal setting.
• Contract Negotiation & Compliance: Lead contract negotiations and ensure execution, compliance, and alignment with business objectives.
• Brand Representation: Represent MSC Cruises at trade shows, consortia conferences, account summits, and partner events to enhance visibility and influence.
• Market Development: Identify and pursue new opportunities within strategic and consortia partnerships to expand market share.
  
  

Your Journey so far

• 10+ years of leadership experience in sales, account management, or business development within the cruise, travel, or hospitality industry.
• Proven success managing strategic account portfolios and driving significant revenue growth.
• Deep knowledge of and relationships within the consortia landscape (Virtuoso, Signature, Ensemble, etc.).
• Demonstrated success in leading large, geographically dispersed sales teams.
• Background managing teams of Strategic Accounts Directors, Managers and support staff.
• Strong strategic planning, analytical, and contract negotiation skills.
• Bachelor’s degree in business, Marketing, or a related field (MBA preferred).
• Excellent communication and presentation skills, with the ability to influence at all organizational levels.
• Proficient in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
• Willingness and availability to travel 30–50% of the time.
  
  

Your Essentials

• US Passport or US Permanent Resident
• MSC Cruises is an E-Verify employer.
  
  

MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

Descripción de la compañía

Grupo Agint, S.A. comenzó sus operaciones hace más de 47 años como Agencias Internacionales, Cía. Ltda. fundada por un visionario alemán. Han sido distribuidores autorizados de la marca líder SKF en Guatemala durante más de 35 años. La empresa ofrece una gama de soluciones y servicios de mantenimiento para los sectores industrial, agrícola y automotriz.

Descripción del puesto

Este es un puesto a tiempo completo en el sitio para un Analista Comercial en Grupo Agint, S.A. ubicado en Guatemala, Guatemala. El Analista Comercial será responsable de las actividades comerciales diarias, incluyendo el análisis de tendencias del mercado, elaboración de reportes, la comunicación con los clientes internos y externos (eventualmente) y la provisión de un servicio al cliente excepcional.

Habilidades

• Habilidades Analíticas
• Habilidades comerciales y de atención al cliente
• Fuertes habilidades de comunicación
• Experiencia en el sector industrial, agrícola o automotriz es un plus.
• Capacidad para colaborar eficazmente con equipos multifuncionales
• Se prefiere fluidez en español e inglés.
• Título de licenciatura en Administración de Empresas, Marketing o campo relacionado

Descripcion:

Gestionar y administrar la relación comercial y de mercadeo de los proyectos asignados de las líneas de banca de consumo, relación cobrands Ficohsa (La Colonia, Larach&Cia, Mipisto+ e Inifinite) y actividades de marca asignadas para alcanzar las metas establecidas de facturación y colocación. Gestionar y administrar la relación con comercios para promociones de temporada, así como para enriquecer el aumento de captación de saldos y colocación de préstamos, tarjeta de crédito y débito. Gestionar montajes y supervisión de eventos relacionados con los productos de Banca de Consumo con el fin de apoyar a los dueños de productos lograr sus metas de fidelización o aumento de cartera.

Funciones:

• Colonia, Larach & Cia, Mi Pisto+ e Infinite) llevando a cabo las siguientes actividades:

• Control de acciones comerciales y de comunicación.
• Elaboración de reportes mensuales de desempeño de cada cobrand.
• Gestionar oportunidades de crecimiento de los portafolios asignados.
• Seguimiento a la colocación, ciclo de vida y crecimiento de cartera del portafolio.
• Velar por el cumplimiento de la marca FICOHSA en los PDV.

• Control del presupuesto asignado en temas de cobrands (Pagos e ingreso de facturas)
• Coordinar entre departamentos de Compras e Imagen Corporativa en lo relacionado a plan de medios y material POP. Validar que los cobrands cuenten con el material promocional actualizado y vigente para cada programa y/o promoción.
• Organizar y coordinar logística de eventos importantes de las promociones en conjunto con área de Imagen Corporativa.
• Incrementar facturación y transaccionalidad de las Tarjetas Ficohsa a través de las promociones negociadas.
• Desarrollar, implementar y dar seguimiento a las promociones masivas con beneficios para tarjetahabientes de crédito y débito.
• Apoyar en el desarrollo de acciones comerciales y mercadeo de los productos activos y pasivos.
• Generar bases de datos para envío de promociones vía mensajes de texto y correo electrónico.
• Capacitación constaté a los canales de las acciones comerciales a desarrollar de proyectos de mercadeo y todos los productos de Banca de Consumo.
• Definir presupuestos de promociones asi como resultados de las mismas.
• Apoyar y dar seguimiento a las área de cumplimiento y auditoria para el cumplimiento de las normas regulatorias.
• Observar las obligaciones, las políticas, los procesos y los procedimientos de Compliance de la organización.
• Cumplir las obligaciones, las políticas, los procesos y los procedimientos de Compliance de la organización.
• Informar sobre inquietudes, cuestiones o fallos de Compliance.

CAFÉ BUSTELO® EL CAFÉ DEL FUTURO SCHOLARSHIPS
DEADLINE: June 30, 2025

A total of 25 awards of $5,000 each

CAFÉ BUSTELO
hacu.net/scholarships

HACU
Hispanic Association of Colleges & Universities

The Hispanic Association of Colleges and Universities is partnering with Café Bustelo® to award twenty-five $5,000 El Café del Futuro Scholarships to undergraduate and graduate students of all majors who are enrolled full-time at a four-year HACU-member institution.

To enter, students must complete the online application located on the HACU website and write an essay responding to the following topic:

Describe how you celebrate Latin culture with your family, friends or community. How have these cultural experiences influenced your desire and motivation to obtain a college degree? Additionally, how do you plan to use your education to further support and uplift your community or profession?

Students must also meet the following eligibility criteria:

• Must be currently enrolled for spring 2025 semester/quarter and intend to enroll in the fall 2025 semester/quarter at a 4-year HACU-member institution in the U.S. or Puerto Rico.
• Must have a minimum cumulative GPA of 2.5 (on a 4.0 scale).
• Must have applied for and received financial aid for the 2025-26 academic year.
• Must be considered a first-generation college student. (Student’s parent(s) or legal guardian(s) did not complete a four-year bachelor’s degree from a university in the United States.)

Store Dollar Tree

Asesora de Servicio al cliente

Misión del Puesto

Se encarga de proporcionar a los usuarios información y soporte con relación a los productos o servicios que ofrece la empresa. Además, canaliza las quejas, reclamos y sugerencias.

Funciones Principales:

• Responder a las consultas de clientes de forma oportuna y precisa, por teléfono, email o chat.
• Identificar las necesidades de los clientes y ayudarles a usar funciones específicas.
• Analizar y comunicar fallos en el funcionamiento de productos.
• Hacer un seguimiento a los clientes para asegurarte de que sus problemas técnicos están resueltos.

Educación

Formación Universitaria

Conocimientos específicos

• Orientación al servicio al cliente y a la consecución de objetivos.
• Gestión, organización y coordinación.
• Capacidad analítica.

Objetivo del puesto:

Coordinar el trabajo de campo de los asociados a su cargo de una cartera determinada, garantizando el 100% de nivel de servicio de todos los formatos. Con el objetivo de cumplir con la promesa de nuestra clienta.

Principales Responsabilidades:

• Coordinar y orientar la gestión del comprador en campo de manera anticipada durante el proceso de las compras de frutas y verduras, supervisando los planes de siembra para cumplir con el nivel de servicio esperado.
• Planificar, desarrollar y liderar ejecución de la estrategia de abastecimiento, desarrollo de proyectos y compras de las zonas asignada, garantizando las visitas a campo de su personal a su cargo, para cumplir el 100% del instock.
• Negociar con productores y proveedores de forma adecuada, oportuna y eficiente, garantizando los mejores costos de materia prima, con el objetivo de garantizar el margen de la categoría.
• Coordinar con las diferentes áreas, a través de negociaciones de producto fuera de ficha, excesos en campos, con el fin de lograr el nivel de servicio y para asegurar el abasto.
• Liderar la planificación de la cartera asignada al comprador, con la supervisión diaria, con el objetivo de logar el nivel de servicio. • Mapeo y plan de Acción de productos en Riesgo, dando visual de los productos en afectación a nivel de campo, para garantizar los productos en riesgo en temporada crítica.
• Revisión y solicitud de Ajustes de Ficha Técnicas y negociaciones de producto en época crítica. reuniéndose con el equipo, para asegurar el abasto de los productos.
• Asegurar el cumplimiento y requisitos de proveedores, capacitando a los proveedores con los procesos correspondientes y con ello garantizar las revisiones de auditoria
• Recopilar requisitos para nuevos proveedores, subiéndolo a la herramienta correspondiente y con ello garantizar el numero vendor.
• Montar programa de Abasto semanal, mensual, trimestral, reuniéndose semanalmente con el equipo de S&OP en revisión de Forecast para garantizar la programación de los productos.
• Coordinar con el equipo de S&0P los programas de compas locales con el comprador a su cargo, reuniéndose semanalmente con resurtido y comercial, para garantizar costos bajos, surtido proveedores, precios, volumen.

Formación académica:

Título Universitario Concluido en Ingeniería Agrónoma, programa de Computación, paquete de Office (Power Point).

Experiencia laboral:

2 años de Experiencia en posiciones similares.

Otros conocimientos técnicos:

• Conocimiento de suelos: Capacidad para analizar y entender la composición y estructura del suelo.
• Gestión de cultivos: Habilidad para planificar y manejar diferentes tipos de cultivos.
• Control de plagas: Técnicas para identificar y controlar plagas de manera efectiva.
• Nutrición

En Walmart, la INTEGRIDAD es el pilar fundamental de nuestra cultura. Estamos fielmente comprometidos con hacer lo correcto siempre y mantener un entorno laboral respetuoso y positivo para todos. Por eso tenemos cero tolerancia a toda forma de Acoso Sexual. Además para garantizar tu desarrollo, los sobornos, conflictos de interés, deshonestidad acoso y discriminación no son permitidos.

Descripcion del puesto

• Confeccionar y dar seguimiento a presupuesto de mercadeo por mercado.
• Coordinar plan de lanzamiento nuevas línea de productos.
• Entender necesidades.
• Asignar tareas al equipo creativo y monitorear su gestión.
• Diseñar estrategias de redes sociales.
• Dirigir creación de contenido.
• Diseñar línea gráfica.

Requisitos

• Liderazgo.
• Trabajo en equipo.
• Uso de redes sociales.
• Aptitud analítica.
• Buena comunicación.
• Creatividad.
• Redacción de textos.
• Habilidades de manejo de los programas como Illustrator, Photoshop, After Effects, Premiere, InDesign, o las variantes de código libre de cada una de ellas, como Blender, para modelado 3D
  
  

Beneficios

Trabajo de lunes a viernes.

Buen ambiente de trabajo.

Maxell es una compañía Japonesa nacida en 1962 como fabricante de baterías secas (manganeso). En 50 años hemos mantenido un nivel de calidad reconocido para todos los productos que llevan nuestra marca. Desde nuestro legendario XLII, que por más de 15 años fue el máximo nivel en calidad de reproducción musical hasta las siempre presentes pilas de silver oxide para reloj, Maxell ha dicho presente de una forma anónima en la vida de la mayoría de los consumidores del mundo. Hoy continuamos siendo el líder mundial en la producción de pilas de botón.

Maxell es hoy una línea de productos mucho más extensa. De sus raíces en energía móvil y recording media, hoy día tenemos una presencia global en los mercados de productos masivos como los discos compactos, las baterías alcalinas así como otras categorías que tienen que ver con el soporte al manejo de la información y mejorar la calidad en la reproducción de sonido e imágenes.

Nuestras oficinas están ubicadas en Panamá, teniendo acceso a una de las redes más avanzadas de comunicación y probablemente, la mejor estructura multimodal de transporte. El Canal de Panamá hace de éste país el epicentro de la marina mercante en la región y el Hub de las Américas permite el acceso a más de 136 ciudades de forma directa.

🎯 Propósito del Puesto

• Gestionar y desarrollar la comunidad digital de la marca, creando contenido relevante, interactuando con los usuarios, y fortaleciendo el vínculo entre la audiencia y la organización. El Community Manager actúa como la voz de la marca en redes sociales y plataformas digitales, asegurando una comunicación coherente, cercana y alineada con los objetivos estratégicos.

💼 Responsabilidades Principales:

• Programar contenido (gráfico, escrito y audiovisual).
• Gestionar la comunidad en plataformas como Instagram, Facebook, X (Twitter), LinkedIn, TikTok, entre otras.
• Monitorear conversaciones, tendencias y menciones de la marca.
• Interactuar con los usuarios, resolver consultas y escalar situaciones críticas si es necesario.
• Generar reportes de performance con métricas clave (engagement, alcance, crecimiento, etc.).
• Apoyar en la ejecución de campañas digitales y lanzamientos de productos o servicios.
• Cumplir con sentimiento de marca y realizar manejo de crisis.

🧠 Requisitos del Perfil:

Académicos:

• Técnico o Bachillerato en Comunicación, Publicidad, Marketing Digital o carrera afín.

Experiencia:

• Mínimo 2 años en roles similares (manejo de marcas en redes sociales, interacción con comunidades, redacción creativa).
• Conocimiento en herramientas como Meta Business Suite, Hootsuite, Canva, Creator Studio, etc.

Habilidades blandas:

• Creatividad, redacción impecable, empatía digital.
• Capacidad para trabajar bajo presión y manejar múltiples plataformas.
• Proactividad, organización y pensamiento estratégico.

General Summary

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.



Principle Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.

🎯 Propósito del Puesto

• Gestionar y desarrollar la comunidad digital de la marca, creando contenido relevante, interactuando con los usuarios, y fortaleciendo el vínculo entre la audiencia y la organización. El Community Manager actúa como la voz de la marca en redes sociales y plataformas digitales, asegurando una comunicación coherente, cercana y alineada con los objetivos estratégicos.

💼 Responsabilidades Principales:

• Programar contenido (gráfico, escrito y audiovisual).
• Gestionar la comunidad en plataformas como Instagram, Facebook, X (Twitter), LinkedIn, TikTok, entre otras.
• Monitorear conversaciones, tendencias y menciones de la marca.
• Interactuar con los usuarios, resolver consultas y escalar situaciones críticas si es necesario.
• Generar reportes de performance con métricas clave (engagement, alcance, crecimiento, etc.).
• Apoyar en la ejecución de campañas digitales y lanzamientos de productos o servicios.
• Cumplir con sentimiento de marca y realizar manejo de crisis.

🧠 Requisitos del Perfil:

Académicos:

• Técnico o Bachillerato en Comunicación, Publicidad, Marketing Digital o carrera afín.

Experiencia:

• Mínimo 2 años en roles similares (manejo de marcas en redes sociales, interacción con comunidades, redacción creativa).
• Conocimiento en herramientas como Meta Business Suite, Hootsuite, Canva, Creator Studio, etc.

Habilidades blandas:

• Creatividad, redacción impecable, empatía digital.
• Capacidad para trabajar bajo presión y manejar múltiples plataformas.
• Proactividad, organización y pensamiento estratégico.

Company’s overview:

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Summary/Objective:

This position is responsible for all duties associated with the administration of telecommunications systems across multiple channels company wide, assisting the telecommunications Coordinator with daily tasks assigned to projects such as but not limited to new users onboarding, training, systems and Internet Service Providers management and providing technical support for all support applications in the company. The Telecommunications specialist follows up the day-to-day execution and monitoring of applications changes, performance, ad-hoc data analysis, reporting (daily, weekly, monthly, quarterly, etc.), troubleshooting of production issues, and operational support across multiple company departments.

Responsibilities:

• Execute Monthly Cost Reduction Audits and Enhancements that contribute to our main Profit Improvement Project.
• Takes on full day to day administration of the contact center and stores telephony software, ensuring optimal performance and functionality in all aspects such as design, creation, testing, maintenance and support of call routing, IVR flows, skills management, campaigns and UI Design.
• Manage Internet Service Providers ordering, installation, configuration, billing and enhancement projects.
• Perform continuous in-depth analysis of systems, applications and ISPs results and provide strategic solutions to improve performance.
• Provide in-depth reporting on software/applications data.
• Support and fulfill the users' day-to-day needs on all aspects of the support software and applications.
• Support the onboarding and training needs of new software/applications users.
• Perform software users' management ensuring proper access and permissions.
• Assist the Telecommunications Coordinator with data clean up, uploads, download and organization.
• Assist the IT Operations with the installation guidelines, set-up and requirements for each software or application.
• Assist the IT Operations with technical support and diagnostics for support systems and applications.
• Perform periodic tests and audits to guarantee optimal functionality of all support software.
• Pull data from systems and perform data analysis upon request.
• Documentation of system configurations and historical tracking of changes to strategies.
• Provide technical advice on new software and solutions discovery when necessary.
• Complete additional tasks assigned by the Telecommunications Coordinator and/or department manager.

Education and Experience:

• Bachelor's degree in computer science, Engineering or any related field is preferred.
• +1 year of experience in support with tickets and/or Tech Support
• Previous experience in Telecom Networking projects is a plus.
• Previous experience in project management roles is a plus
• Previous experience with billing support and handling provider requests.

Required Skills:

• High sense of organization and proactivity.
• Experience troubleshooting a variety of complex computer issues.
• Basic to intermediate knowledge of SQL.
• Advanced experience in Microsoft Excel and/or Google Sheets.
• Ability to work independently with minimum supervision.
• SCRUM agile project management framework.
• Ability to react quickly and effectively in a high pressure, time-sensitive environment.
• Business minded, self-motivated and works well with others.
• Upper-Intermediate to advanced English Level.
• Basic to intermediate knowledge of Networking is a plus.
• Programming experience and UI design is a plus.

We offer:

• Eyecare benefit
• Educational Program
• Growth Opportunities
• On-site doctor
• Life insurance
• Discount program
• Referral program
• Transportation in Managua
• Meal subsidy
• Salary in US Dollars