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QUIERO TRABAJAR

SALES OPERATIONS MANAGER

Publicado: 2026-03-10 04:29:36

The Sales Operations Manager leads, guides, and directs the daily operational and client performance of a group of Sales Team Supervisors who have responsibility for a group of customer contact center employees who are responsible for meeting and exceeding client expectations. Leads, develops, and supports sales supervisors and employees. Promotes a positive work environment designed to enhance employee engagement, satisfaction, and retention. Coaches employees to success, ensuring compliance with business policies and practices, and ensuring legal compliance. Engages in positive relationships with clients to understand and support client goals.

 

 

Responsabilities

 

  • Serve as a primary point of contact and liaison to internal functional departmen
  • tsProvide strategies that will help improve our sales campaig
  • nsTrack all issues and put action plans in place to improve growth and reven
  • ueEstablish and maintain a positive working relationship with all colleagues and custome
  • rsEffectively handle client escalatio
  • nsOptimize all aspects of our programs to enhance productivity and create new growth opportuniti
  • esSeek improvements in operational effectiveness to benefit both ibex digital and its clien
  • tsManage multiple key projec
  • tsCommunicate and work with cross-functional teams on client strategy/objectives to ensure project implementation and succe
  • ssFacilitate information sharing and drive mutual accountabili
  • tyAssist in the creation of client presentatio
  • nsProvide meeting summaries with outlined action items/next ste

 

Qualifications

 

  • College degree or equivalent combinations of education or related experience
  • 3 or more years’ previous supervisory/management experience; BPO Sales experience is a must.
  • Strong knowledge of customer contact center operations and internal computer/operating systems.
  • Proficiency in MS Word & Excel with an emphasis on creation, design & maintenance of spreadsheets.
  • Demonstrated strong interpersonal and relationship building skills, leadership skills, strong verbal and written English communication skills.
  • Teamwork oriented with ability to relate to all levels of employees and clients and to manage a large number of employees in a fast-paced, dynamic environment.
  • Good reasoning abilities/analytical skills, and sound judgment with ability to made decisions within scope of authority.
  • Deadline-oriented, time management skills, resourceful and well organized excels under pressure.
  • Demonstrates maturity, initiative, confidence, and maintains confidential information.
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POSTULAR
IBEX

ESPECIALISTA EN OPERACIONES

Publicado: 2026-03-10 04:23:33

Descripción de la empresa En Grupo Interparks te invitamos a vivir aventuras únicas en La Hacienda Park, nuestro destino estrella en Bávaro. Ofrecemos una experiencia inolvidable con actividades como paseos en buggies, cabalgatas, baño en el río y mucho más. Destacamos nuestra gastronomía auténticamente dominicana y un entorno natural que combina adrenalina, cultura y paisajes impresionantes. Nuestro compromiso es crear recuerdos inigualables para nuestros visitantes en un entorno seguro y lleno de diversión.

 

Descripción del puesto Como Agente de Reservas en Grupo Interparks, serás la persona encargada de gestionar las solicitudes de reservas, proporcionar información clara sobre nuestras actividades y resolver dudas de manera eficiente. Tus responsabilidades incluirán atender a clientes de manera personalizada, gestionar sistemas de reservas y colaborar con otros departamentos para garantizar una experiencia excelente para nuestros clientes. Este es un puesto de tiempo completo y se desarrolla de manera presencial en Bávaro.

 

Requisitos

  • Capacidad analítica para gestionar datos y optimizar procesos relacionados con reservas y operaciones.
  • Excelentes aptitudes de comunicación y habilidades interpersonales para brindar un servicio al cliente de alta calidad.
  • Experiencia en ventas y gestión de operaciones para atender las necesidades de los clientes y cumplir objetivos comerciales.
  • Conocimientos en la gestión de proyectos que permitan coordinar actividades y mantener un flujo de trabajo eficiente.
  • Se valorará el dominio de idiomas adicionales y experiencia en software de gestión de reservas o atención al cliente.
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GRUPO INTERPARKS

ANALISTA DE MATERIALES Y OPERACIONES

Publicado: 2026-03-05 01:14:32

Materials & Mo Analyst

Función Principal

  • Control y análisis de existencias de material, mediante la implementación de reportería, dashboards e indicadores de inventario (cobertura, punto de recompra, rotación, días de inventario y quiebres de stock), asegurando el adecuado abastecimiento a los contratistas y brindando visibilidad a las inconsistencias en el consumo, a través de controles y estrategias que contribuyan a la optimización y ahorro para la compañía.

Requisitos

  • Licenciado en Contaduría Pública y Auditoría, Ing Industrial, Ing en Sistemas, Adm de Empresas o carrera afín.
  • Capacidad de análisis numérico.
  • Toma de decisiones.
  • Experiencia en manejo y control de inventarios a gran escala.
  • Manejo de relación con proveedores externos.
  • Conocimientos en facturación y reportería.
  • Manejo de bases de datos.

Conocimientos Específicos

  • Capacidad analítica y enfocado a resolución de problemas
  • Orientado a resultados
  • Elaboración de presentaciones
  • Manejo de reportería
  • Servicio al cliente interno
  • Capacidad para trabajar en ambientes dinámicos

Conocimientos Técnicos

  • Elaboración de tableros
  • Modelo de base de datos
  • SQL
  • Power BI u otras herramientas de visualización de datos
  • Excel avanzado y demás herramientas de Office
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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
TIGO GUATEMALA

CONSULTORÍA EN EJECUCIÓN Y PREPARACIÓN DE OPERACIONES

Publicado: 2026-02-27 00:44:38

Mejoramos vidas

El Grupo BID es una comunidad diversa de personas versátiles y apasionadas, unidas para mejorar vidas en América Latina y el Caribe. Quienes trabajan con nosotros encuentran un propósito y hacen lo que aman en un entorno inclusivo, colaborativo, ágil y gratificante.

Sobre este puesto

Estamos buscando un/a consultor/a técnico/a, proactivo/a y orientado/a al cliente para apoyar al equipo en la ejecución y preparación de operaciones del sector de agua potable, saneamiento y residuos sólidos. Como consultor/a en la Ejecución y Preparación de Operaciones brindarás soporte técnico especializado en la ejecución de la cartera vigente, que incluye proyectos de agua, saneamiento y residuos sólidos, así como en la preparación de nuevas operaciones y futuras iniciativas desarrolladas en coordinación con otras instituciones del sector, así como en temas transversales vinculados a la gestión de los recursos hídricos y drenajes urbanos, en la República Dominicana.

Trabajarás en la división de Agua y Saneamiento (WSA), que forma parte del departamento de Infraestructura y Energía (INE). Este equipo es responsable de apoyar a los países para garantizar el acceso a servicios de agua, saneamiento y gestión de residuos sólidos eficientes, asequibles, inclusivos, sostenibles y de alta calidad.

Lo que harás

  • Brindar apoyo técnico especializado y participar activamente en la ejecución de la cartera de proyectos de agua, saneamiento y residuos sólidos.
  • Contribuir con el seguimiento técnico de las operaciones DR-L1158, DR-L1156, DR-L1165 y DR-L1172, bajo la supervisión del equipo sectorial.
  • Revisar y proveer de insumos para la validación técnica de los productos de ingeniería asociados a redes, saneamiento, obras civiles, drenajes y gestión hídrica, para su posterior validación por el equipo responsable.
  • Apoyar la preparación de nuevas operaciones, incluyendo DR-L1171 y futuras iniciativas con otras instituciones del sector.
  • Colaborar con la preparación y revisión de borradores de insumos técnicos para el PMR (Project Monitoring Report) y otros instrumentos de seguimiento por resultados.
  • Revisar y asistir en la mejora de herramientas de planificación y seguimiento, incluyendo cronogramas, matrices de control y demás herramientas digitales, contribuyendo a la digitalización y automatización de procesos.
  • Brindar soporte operativo, apoyando la coordinación con el Ministerio de Medio Ambiente, canalizando consultas y consolidando información.
  • Sistematizar lecciones aprendidas y buenas prácticas derivadas de la ejecución y preparación de la cartera.

Lo que necesitas

  • Educación: Licenciatura en Ingeniería Civil, Ingeniería Sanitaria, Ingeniería Ambiental u otros campos pertinentes a las responsabilidades de la posición.
  • Experiencia: Por lo menos 2 años de experiencia progresiva en agua potable, saneamiento, residuos sólidos, gestión de recursos hídricos, o drenajes urbanos.
  • Idiomas: Se requiere dominio de español e inglés, oral y escrito. Es deseable el conocimiento adicional de francés y portugués.

Requisitos

  • Ciudadanía: Usted es ciudadano/a de uno de nuestros 48 países miembros. Debe ser elegible para trabajar en la(s) ubicación(es) del puesto sin necesidad de patrocinio.
  • Consanguinidad: No hay miembros de su familia (hasta el cuarto grado de consanguinidad y segundo grado de afinidad, incluido el cónyuge) que trabajen en el BID, BID Invest o BID Lab.

Tipo de contrato y duración

  • Consultor/a nacional de tiempo completo: 12 meses (hasta 48 meses, sujeto a elegibilidad).

Qué ofrecemos

El Grupo BID Ofrece Beneficios Que Responden a Las Diferentes Necesidades y Momentos De La Vida De Un Empleado. Estos Beneficios Incluyen

  • Un paquete de remuneración competitiva.
  • Licencias y vacaciones: 2 días por mes de contrato + licencia parental sin distinción de género.
  • Seguro de salud: El Grupo BID brinda una asignación mensual para la compra del seguro de salud.
  • Plan de ahorro: Al Grupo BID le importa su futuro y, dependiendo de la duración del contrato, recibirá una asignación mensual para un plan de ahorro.
  • Puesto presencial, con flexibilidad ocasional de teletrabajo.
  • Apoyo para el desarrollo: Ofrecemos oportunidades de aprendizaje para mejorar su perfil profesional, como seminarios, asesoramiento profesional individualizado, y mucho más.
  • Salud y bienestar: Acceso a nuestro Centro de Servicios de Salud que ofrece a los empleados cuidados preventivos y educación para la salud.

Nuestra cultura

En el BID, trabajamos para que todo/as puedan aportar lo mejor de sí mismo/as y ser auténtico/as en su trabajo, mientras encuentran su propósito. Nuestro equipo se esfuerza constantemente por la excelencia, y reconocemos y celebramos el impacto de sus contribuciones.

En nuestro compromiso con la innovación, incluimos intencionalmente todas las voces, fomentamos un sentido de pertenencia y promovemos la equidad. Le damos la bienvenida a personas de grupos subrepresentados para que se unan a nosotros y compartan sus perspectivas únicas.

Nos aseguramos de que las personas con discapacidades reciban acomodaciones razonables para participar en el proceso de entrevista. 

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POSTULAR
BANCO INTERAMERICANO DE DESARROLLO

COORDINADOR(A) DE OPERACIONES

Publicado: 2026-02-23 17:29:04

Coordinador(a) de Operaciones

 

Descripción del puesto

Empresa especializada en la administración de propiedades vacacionales en Playas del Coco

busca un(a) Coordinador(a) de Operaciones organizado(a), proactivo(a) y con liderazgo para supervisar y optimizar las operaciones diarias de las unidades bajo administración.

La posición es clave para garantizar altos estándares en limpieza, mantenimiento y logística,

alineados con una experiencia premium para propietarios y huéspedes

 

Responsabilidades principales

  • Elaborar y gestionar el cronograma de limpiezas en Google Calendar, organizando el orden de limpieza por unidades según reservas.
  • Supervisar y coordinar el equipo de limpieza y lavandería, asegurando cumplimiento de horarios y estándares de calidad.
  • Llevar control y reporte detallado de limpiezas realizadas para su respectiva facturación.
  • Mantener una bitácora de incidentes en las unidades (daños, reportes de huéspedes, mantenimientos correctivos, etc.).
  • Coordinar reparaciones y mantenimientos preventivos y correctivos.
  • Gestionar y ampliar cartera de proveedores (aires acondicionados, electricistas, albañiles, maestros de obra, plomería, etc.).
  • Dar seguimiento a mantenimiento preventivo de aires acondicionados y equipos críticos.
  • Supervisar y manejar inventario básicos operativos cuando sea requerido.
  • Compras de insumos de limpieza
  • Velar por el cumplimiento de estándares operativos y tiempos de respuesta.

 

Requisitos

  • Estudios en Administración de Empresas, Turismo o carrera afín.
  • Licencia B1
  • Ingles Intermedio
  • Experiencia mínima de 1 año en puestos similares (preferiblemente en hotelería, property management o administración de condominios).
  • Experiencia en manejo y supervisión de personal operativo.
  • Experiencia en coordinación con proveedores de mantenimiento.
  • Conocimiento en manejo de herramientas digitales (Google Calendar, hojas de cálculo, reportes).
  • Alta capacidad de organización y resolución de problemas.
  • Excelente comunicación y liderazgo.
  • Deseable conocimiento del mercado local de Playas del Coco / Guanacaste.
  • Flexibilidad de horario y disponibilidad para trabajar fines de semana.

 

Competencias clave

  • Organización y planificación.
  • Liderazgo y manejo de equipos.
  • Proactividad.
  • Atención al detalle.
  • Orientación a resultados.
  • Capacidad para trabajar bajo presión
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PACIFICO COSTA RICA

OPERATIONS COORDINATOR

Publicado: 2026-02-16 17:05:52

At Levanter, we’re looking for a detail-oriented and proactive Operations Coordinator to help drive operational excellence and ensure day-to-day performance runs smoothly. This role plays a critical part in monitoring key metrics, maintaining data accuracy, and coordinating across teams to support workforce efficiency, compliance, and client expectations. If you thrive in a fast-paced, data-driven environment and enjoy turning insights into action, this is an opportunity to make a real operational impact.

 

Job Profile

- Perform daily follow-up and monitoring of key operational metrics, including shrinkage, lateness, show rate, adherence, waiting time, and end-of-day (EOD) reports.

- Conduct daily and hourly intraday reviews to identify work avoidance behaviors, excessive breaks, or operational deviations.

- Review QA evaluations received via email to identify outliers and ensure proper documentation and tracking.

- Perform random audits of check-in applications to ensure agents comply with photo and attendance requirements.

- Maintain and update multiple operational rosters (EQ roster, WFM roster, training roster) to ensure alignment with new hires, attrition, and production status.

- Track headcount and attrition metrics, updating weekly trackers and uploading information to Smartsheet and SharePoint as required.

- Maintain and update EQ Waves documentation to support tenure tracking, bonus eligibility, and monthly client compliance tests (OIG).

- Support performance bonus processes by validating QA data, adherence reports, and eligibility requirements.

- Ensure operational dashboards and QA dashboards remain current and accurate.

- Monitor RTOA compliance and follow up on attendance-related risks.

- Review and track personnel at risk through weekly application reviews.

- Coordinate and participate in daily stand-up meetings with Operations, HR, and WFM.

- Participate in weekly and monthly interdepartmental meetings, including EQ Ramp Meetings and compliance reviews with WFM.

- Support monthly budget creation, adjustments, and weekly tracking of delivered and projected minutes.

- Ensure all client feedback is properly logged and documented in the corresponding tracking charts.

- Review and validate operational billing data to ensure accuracy and completeness.

 

Job Functions

- Coordinate daily operational activities to ensure compliance with internal standards and client requirements.

- Support workforce management processes by maintaining accurate and up-to-date operational data.

- Monitor performance indicators and escalate risks or deviations in a timely manner.

- Collaborate cross-functionally with HR, WFM, QA, Training, and Leadership teams.

- Ensure data integrity across operational systems, reports, and dashboards.

- Support performance management, incentive programs, and compliance initiatives.

- Assist in operational planning, budgeting, and capacity forecasting.

- Maintain consistent communication with stakeholders regarding operational status and risks.

- Bilingual communication skills (written and orally)

- Strong forecast and oversight skills

- Strong IT skills and Google Workspace management(preferred)

- Good decision-making skills and response to high-pressure situations

- 1 year minimum experience in supervision

 

Skills

- Strong analytical and data management skills.

- High attention to detail and accuracy.

- Ability to manage multiple reports and data sources simultaneously.

- Proficiency with spreadsheets, dashboards, and reporting tools.

- Strong communication and coordination skills.

- Ability to work in a fast-paced, metrics-driven environment.

 

Apply now and be part of a team that keeps operations running at their best.

 

#OperationsCoordinator #Operations #WorkforceManagement #OperationalExcellence #DataDriven #Metrics #Compliance #TeamCollaboration #SanPedroSula #HiringNow #Levanter

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GRUPO LEVANTER HONDURAS

SUPERVISOR DE OPERACIONES

Publicado: 2026-02-11 03:23:08

Descripción de la empresa

SGS Multinacional Lider en Inspección

Descripción del empleo

  • Responsable del crecimiento orgánico y desenvolvimiento normal de las operaciones de acuerdo a los estándares correspondientes manteniendo la imagen y reputación de SGS en el mercado.
  • Manejar las operaciones y el servicio al cliente en las diferentes áreas de Guatemala y Centro America, administrando sus actividades en base a las normativas y lineamientos de la organización con la finalidad de asegurar un servicio de calidad.
  • Cumplir con los objetivos del negocio, adaptándose a las regulaciones y leyes del país para adecuarse a las prácticas de SGS.

Requisitos

  • Educación: Ingeniero industrial y/o carrera a fin.
  • Experiencia: 5 años en posiciones similares en operaciones de empresas del sector industrial/servicios intangibles.
  • Habilidades: inglés, servicio al cliente, investigación de mercado, orientación a resultados, análisis/evaluación de problemas, habilidad para persuadir y vender, visionario, negociación, comunicación.
  • Se valora conocimiento de la industria azucarera.
  • Conocimientos: Microsoft office y programas de facturación.

Información adicional

Horarios: Lunes a Viernes de 8:00am a 17:00pm y Sabados medio dia.

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SGS

BREEDING OPERATIONS ASSOCIATE SENIOR

Publicado: 2026-02-11 03:13:55

Ever feel burnt out by bureaucracy? Us too. That’s why we’re changing the way we work for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategy

Tasks And Responsibilities

  • Ownership of Operations: Take charge of planning, coordinating, and executing experimental protocols to ensure timely seed generation & phenotyping, preventing delays in the pipeline and planting cycles. Demonstrate a commitment to achieving results through effective management of resources and processes.
  • Collaborative Strategy Development: Develop a comprehensive understanding of the end-to-end pipeline workflow to actively collaborate with stakeholders, including peers, testing associates, breeders, planners, and scientists—to co-design effective solutions that enhance the seed generation and phenotyping strategies with focus on speeding R&D pipeline and enabling timely product launch. Foster an environment of teamwork and shared accountability while encouraging knowledge sharing across multiple locations to enhance overall operational effectiveness.
  • Data-Driven Decision Making and Performance Management: Leverage data insights to optimize and model decision-making processes while planning and executing protocols including pollination, harvest, data collection, seed processing. Identify and track key performance indicators to monitor operational success, ensuring seeds are delivered on time, in the correct quantity, and with the desired quality. Focus on outcomes by setting clear targets and driving team efforts toward achieving them.
  • Effective Planning, Tracking, and Data Management: Utilize advanced planning and data capture tools to track tasks during critical crop seasons including pollination, harvest, post-harvest management, data collection, marker sampling, trial preparation, seed packaging, inventory management. Capture and manage data using Windows and iOS operating systems (desktop, iPhones, iPads), conduct quality checks and assurance to facilitate the timely advancement of vegetable products. Embrace technology to enhance efficiency and accuracy while prioritizing data integrity and responsiveness.
  • Technology adoption: Drive technology deployment and implementation at the site, focusing on digital solutions, automation, and other innovative technologies. Ensure seamless integration and user adoption by providing training, support, and ongoing evaluation to maximize operational efficiency and effectiveness.
  • Daily Operations Management: Manage day-to-day operations in fields, greenhouses, and farming activities on-site, ensuring smooth execution of tasks. Schedule activities according to crop cycles, supervise labor, and maintain accurate records and supplies, demonstrating accountability in managing resources and timelines effectively.
  • Best Practices and Compliance Assurance: Ensure the application and adoption of best practices in seed handling, crop management, irrigation, plant nutrition, plant health, and harvesting. Uphold compliance requirements, Bayer safety guidelines, maintaining high standards of safety and quality in all operations.

Who You Are

  • Bachelor’s degree in Agricultural Science, Horticulture, Plant Biology, or a related field. A master’s degree is a plus.
  • At least 3 years of proven experience in seed production/generation, crop management, or related agricultural operations, with a strong understanding of experimental protocols.
  • Strong organizational and project management abilities to effectively plan, coordinate, and execute multiple tasks simultaneously.
  • Experience in leveraging data analytics tools and methodologies for performance management and decision-making.
  • Excellent interpersonal and communication skills to foster teamwork and engage with diverse stakeholders effectively.
  • Strong analytical and critical thinking skills to identify issues, conduct root cause analysis, and implement effective solutions.
  • Ability to adapt to new technologies and processes while demonstrating a commitment to continuous learning and improvement.

What We Offer You

  • Full-time employment contract.
  • Wide range of development opportunities.
  • Competitive salary.
  • Attractive benefits package.
  • Good working conditions and comfortable working environment.

At Bayer we believe in diversity, equity, and inclusion. We aim to create an environment in which everybody can feel authentic, respected, and equally valued. Every day we strive to reflect on our values through our people’s unique capabilities, self-experiences, and aspirations. We intentionally seek diversity, to enable our people to bring their fullest potential out and encourage others to likewise do so. Our company wins when we leverage our capabilities to lead the cultural transformation in our business, positively impacting society.

Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.

Application Period: 02/05/2026 - 02/15/2026 Reference Code: 861350

Division: Crop Science Location: Guatemala : Baja Verapaz : Salamá

Functional Area: Production&Manufacturing Position Grade: E10

Employment Type: Regular Work Time: Full time

Address

Salama, Guatemala

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BAYER

OFICIAL DE OPERACIONES

Publicado: 2026-01-21 04:21:22

Descripción:

 

Garantizar la ejecución diaria del cuadre y aplicación de controles operativos en la cartera de tarjeta de crédito de ambos vehículos (Banco Ficohsa y Ficohsa Tarjeta) a fin de identificar cualquier incidente, errores en parametrización de transacciones V+ que impidan la correcta contabilización del portafolio o el posteo de transacciones en el estado de cuenta del cliente.

 

De tal forma que se identifique y mitigue cualquier impacto negativo en la revelación de saldos de los estados financieros del banco y originen reclamos de los tarjeta habientes o nos expongan a observaciones regulatorias e inclusive multas o sanciones por incumplimiento al marco regulatorio MUC.

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GRUPO FICOHSA

PERSONNEL OFFICER

Publicado: 2026-01-12 21:36:34

ssigned area of responsibility.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Bachelor's degree from an accredited college or university in human resources, public administration, or business administration; and

Four (4) years of human resources experience in a generalist, specialist or analyst role; and

To include two (2) years of supervisory experience.

Additional Requirements Employee or Labor Relations experience preferred.

Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.

Possession of a City Operator's Permit (COP) within six (6) months from date of hire.

Preferred Knowledge

  • Basic operations, services and activities of personnel administration program
  • Principles and practices of labor relations
  • Procedures of grievance hearings
  • Principles and practices of collective bargaining contracts, merit system ordinance and labor management ordinance
  • Principles and practices of personnel program development and implementation
  • Basic procedures, methods and techniques of budget preparation and control
  • Principles and practices of recruitment, employee grievance procedures and various other personnel services
  • Modern office procedures, methods and equipment including computers
  • Pertinent Federal, State and local laws, codes and regulations
  • Pertinent Federal, State and local laws, codes and regulations pertaining to employment laws and fair labor practices
  • Principles and practices of labor relations including employee grievance, theories and techniques and collective bargaining

Preferred Skills & Abilities

  • Coordinate and direct assigned personnel programs including recruitment, payroll, grievance procedures, labor relations, employee evaluations, equal employment opportunity and employee assistance programs
  • Recommend and implement goals and objectives for providing personnel services
  • Interpret and explain assigned department personnel policies and procedures
  • Assist in personnel grievance hearings
  • Prepare and present arguments for grievances
  • Provide counseling and direction to employees
  • Maintain confidential personnel records according to established rules and regulations
  • Communicate clearly and concisely
  • Perform the essential functions of the job with or without reasonable accommodation
  • Establish and maintain effective working relationships with those contacted in the course of work
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CITY OF ALBUQUERQUE

HR OPERATIONS SPECIALIST

Publicado: 2026-01-08 05:06:25

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets. Learn more at www.hbfuller.com.

The HR Operations Specialist supports the employee journey from hire to retire by performing a full range of human resource administrative tasks. This role works cross-functionally within the HR Shared Services team and supports HR Centers of Excellence programs.

Primary Responsibilities

  • Complete HR Shared Services and HR Systems tickets within the designated Service Level Agreement (SLA)
  • Maintain information in HR systems to ensure data integrity and compliance; conduct audits and make corrections as needed
  • Initiate pre-employment screening and monitor for timely completion
  • Execute complex organizational changes in Workday
  • Administer relocation, tuition reimbursement, and fringe benefit programs as assigned
  • Administer payroll and time/attendance systems, including updating system with master data changes from Workday
  • Act as Purchase Requisitioner and PO issuer for HR in SAP
  • Participate in Workday testing related to business process updates and biannual releases
  • Support acquisitions through Workday entry, mass new hire processing, and process mapping/alignment sessions
  • Identify process gaps and create/update documentation such as process maps, SOPs, FAQs, etc.

Minimum Requirements

  • High School diploma/GED or equivalent; Associate’s degree preferred
  • At least 2 years of related work experience
  • Experience in HR service center operations, Workday, and case management systems
  • Proficiency in Microsoft Excel and Word
  • Fully proficient in English, Spanish, and Brazilian Portuguese (written and spoken)
  • Experience handling highly confidential and sensitive information

Preferred Requirements

  • Strong organizational and detail-oriented skills with the ability to manage multiple tasks and priorities
  • Effective problem-solving skills with the ability to independently resolve issues and escalate appropriately
  • Strong interpersonal, communication, and customer service skills
  • Experience creating and maintaining HR documentation and process maps
  • Familiarity with SAP for HR-related purchasing tasks

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification. H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.

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HB FULLER

STUDIO OPERATIONS INTERN

Publicado: 2025-12-25 00:28:20

The Walt Disney Company offers an Studio Operations Internship in Madrid at the Studio Distribution Department.

The Role Will Consist Of We are looking for a Theatrical Operations Intern for the Studio Line of Business which will be reporting to the Theatrical Operations Manager. This person will assist the team on the mastering of each title and the distribution of the content among other things to ensure that meets Disney quality guidelines and is ready to send to all the cinemas across Spain.

The Skills We Are Looking For Are

  • Managing censorship processes (rating requests, certificates of origin, affidavits, etc.).
  • Coordinating theatrical release schedules with the sales team and fulfillment vendors.
  • Performing quality control on feature content prior to release.
  • Handling content requests and QCs for Disney+ and other LOB special screenings.
  • Overseeing deliveries for local acquisitions.
  • Providing technical support for screenings, festivals, and major events such as ComicCon Málaga.
  • Planning and maintaining the screening room.
  • Managing trailer workflows in collaboration with Marketing, DCVI, and Burbank.
  • Reviewing invoices and estimates.

The Necessary Qualifications Of The Position Will Be

  • Studies: Degree on Audiovisual Communications or related degrees. [It is essential to have completed the degree (degree already paid) and no more than 3 years have elapsed since the completion of it].
  • Languages: Spanish: Native or high; English: High.
  • Basic knowledge of Microsoft 365 (Office, Word, PowerPoint, Outlook).
  • Proactive.
  • Organized.
  • Team-player.

Ofrecemos un contrato en prácticas* de 1 año (6+6 meses).

  • Requisitos: Este contrato podrá concertarse con quienes estuvieren en posesión de título universitario o de formación profesional de grado medio o superior o títulos oficialmente reconocidos como equivalentes, de acuerdo con las leyes reguladoras del sistema educativo vigente, o de certificado de profesionalidad, de acuerdo con lo previsto en la Ley Orgánica 5/2002, de 19 de junio, de las Cualificaciones y de la Formación Profesional, que habiliten para el ejercicio profesional.

Que no hayan transcurrido más de tres años, o de cinco cuando el contrato se concierte con un trabajador con discapacidad, desde la terminación de los estudios.

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THE WALT DISNEY COMPANY

OPERATIONS EXECUTIVE

Publicado: 2025-11-28 03:28:26

Esta es una posición de tiempo completo y presencial con sede en Liberia para un puesto de Operaciones dentro del departamento de Incentivos.

 

La persona en esta posición será responsable de gestionar las operaciones diarias del programa, garantizar la eficiencia y el cumplimiento de los protocolos establecidos, coordinar la logística relacionada con los grupos de incentivos y contribuir a mantener un ambiente de trabajo seguro, organizado y productivo.

 

Las responsabilidades también pueden incluir la resolución de situaciones operativas en campo, apoyo en la coordinación con proveedores y equipos internos, así como asegurar un flujo de trabajo óptimo para cada experiencia o actividad del programa.

 

Requisitos

 

•Al menos 2 años de experiencia realizando labores de operaciones y logística en la actividad turística.

 

•Amplio conocimiento de las principales zonas turísticas de Costa Rica.

 

•Dominio avanzado de inglés.

 

•Manejo del sistema operativo Tour Plan (deseable).

 

•Dispuesto a laborar 100% presencial en Liberia (Comunidad).

 

•Con licencia de conducir B1 al día.

 

•Con disponibilidad laborar en horarios flexibles que pueden incluir fines de semana y feriados durante la temporada alta.

 

•Fuerte habilidad para trabajar en equipo.

 

Requisitos Indispensables:

  • Licencia B1
  • Inglés B2 o C1
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CAMINO GROUP

SUPERVISOR DE OPERACIONES

Publicado: 2025-11-19 00:06:34

Plaza: Supervisor de Operaciones

Sede:Puerto de San José, Escuintla, Guatemala

 

¿De qué trata el puesto?

Lograr una operación altamente eficiente obteniendo como resultado clientes satisfechos, proporcionando productos de calidad y velando ante todo en la seguridad de todos los involucrados en la operación.

 

Los Retos del Puesto

  • Supervisión de operaciones de recepción, almacenamiento y despacho de producto en la planta.
  • Participación en la planificación y recepción de producto.
  • Asignación y supervisión de tareas de órdenes de trabajo de mantenimiento preventivo de equipos industriales para el despacho de producto, sistema contra incendio y otros equipos relacionados a la operación.
  • Implementación y soporte a las normas, políticas y procedimientos de seguridad industrial y salud ocupacional relacionadas a las operaciones de la planta y recepción de producto.
  • Elaboración de reportería en Microsoft Excel.

 

¿A quién buscamos?

  • Indispensable residir en Puerto de San José o sectores cercanos.
  • Persona con 3 años de experiencia supervisando equipos técnicos (Indispensable).
  • Graduado de Ingeniería Industrial o Mecánica Industrial.
  • Disponibilidad para laborar en turnos rotativos.
  • Alto nivel de liderazgo y atención al detalle.
  • Conocimientos generales de mantenimiento de equipo industrial.
  • Manejo de Microsoft Excel avanzado.

 

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UNO CENTROAMÉRICA

COORDINATOR, ENVIRONMENTAL OPERATIONS

Publicado: 2025-11-17 22:58:33

Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.

We are looking for an amazing Coordinator, Environmental Operations to fill this role, which is based in our Doral office. This position is responsible for providing effective administrative support to the Environmental Operations and Policy team in the Fleet Governance Department. Perform a variety of administrative support tasks and keep sensitive communications with ultimate discretion.

Here is a summary of what Princess is looking for in its Coordinator, Environmental Operations. Is this you?

Responsibilities

  • Coordinate arrangements for ship visits for staff, contractors, inspectors, and external laboratory samplers, ensuring personnel information is provided in the security system, completing cabin requests, and providing Coastwise travel letters when needed.
  • Liaise with the Princess Cruises Building Administration for administrative support, security, building access badges, training, use printers and other support equipment and supplies.
  • Coordinate meeting room requests and reserve training facilities as needed.
  • Assist in preparing the Environmental Operations and Policy budget and monitor expenditures or vendors’ charges.
  • Ensure accurate tracking and filing of invoices and related expense documentation. Track and process departmental invoices, process to Finance for payment, code invoices in Markview to proper budget code, and file electronic or paper copies of invoices.
  • Assist with payments of governmental agency fees or fines, and appropriate reporting and filing.
  • Maintain records of Hazardous Waste manifests, send a copy of the final document to the ship’s Environmental Officers (EOs) via email.
  • Compile track and enter data for the biennial EPA Hazardous Waste reports; follow up on missing hazardous manifests.
  • Ensure paper records are appropriately filed and archived.
  • Assist with onboarding of new hire personnel, coordinating with Building Administration and ensuring IT support, badging, training, and other functions are provided.
  • Coordinate temporary housing and rental vehicle support, as needed.
  • Coordinate collection, review, and appropriate filing of Hazardous Waste Manifests, Exhaust Gas Cleaning System (EGCS) compliance data.
  • Review the EGCS attachment file to ensure that data is not corrupted before logging and filing; may need to follow up with the EOs when the attachment is incomplete or inaccurate. Ensure filing the data report files are filed in the correct SharePoint file.
  • Plan, organize, and implement events such as meetings, training, business luncheons, or work-related dinners.

Requirements

  • Associate’s degree or equivalent experience. Education in regulatory compliance is preferred. Knowledge of Microsoft Office Suite tools preferred.
  • Minimum three years of work experience in a similar administrative or coordination position.
  • This position is considered Hybrid and follows the Company’s schedule of three days in the office per week (Tuesday – Thursday)

What You Can Expect

  • Cruise and Travel Privileges for You and Your Family
  • Health Benefits
  • 401(k)
  • Employee Stock Purchase Plan
  • Training & Professional Development
  • Tuition & Professional Certification Reimbursement
  • Rewards & Incentives

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans With Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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PRINCESS CRUISES

GERENTE OPERACIONES DE SUCURSAL

Publicado: 2025-11-07 21:28:38

Posición: Gerente de Operación de Santiago de los caballeros

Descripción del puesto: Como Gerente de Operaciones de Sucursal en Pilarte Cargo SRL, serás la persona encargada de supervisar y coordinar eficientemente las actividades diarias de la sucursal. Entre tus responsabilidades estarán gestionar el flujo de envíos, liderar al equipo para cumplir con los objetivos operativos y garantizar altos estándares de calidad y servicio al cliente. Este es un puesto de tiempo completo que se realizará de manera presencial en Santo Domingo, República Dominicana.

Requisitos

  • Experiencia de carga aérea, mínimo 2-3 años en el área.
  • Ingles Avanzado
  • Residir en Santiago en los Caballeros.
  • Capacidad para planificar, organizar y supervisar operaciones logísticas para alcanzar metas eficiencia.
  • Aptitudes en liderazgo y gestión de equipos, fomentando la colaboración y el rendimiento del grupo.
  • Familiaridad con herramientas organizativas y procesos.
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PILARTE CARGO SRL

JEFE DE OPERACIONES

Publicado: 2025-11-07 21:16:02

Job Description – Operations Manager

 

Level: Managerial / Executive

Reports to: General Management / Senior Leadership

Supervises: Managers and mid-level supervisors within the Operations Department

 

Strategic Purpose of the Position

To lead, control, and optimize the operations area with an analytical, disciplined, and results-oriented approach. Responsible for ensuring efficiency in negotiation and account management processes, service quality, and strict compliance with financial and operational goals. The role requires strong technical judgment, structured leadership, and a proven ability to execute complex projects under pressure with minimal tolerance for deviations.

 

Key Responsibilities

  • Define, implement, and audit operational strategies to ensure achievement of quarterly and annual objectives.
  • Supervise and coordinate the work of managers and operational teams, ensuring full alignment with executive directives.
  • Manage strategic projects using Project Management methodologies, ensuring timelines, budgets, and results are met.
  • Monitor, analyze, and interpret key operational, financial, and individual performance indicators (KPIs).
  • Design continuous improvement plans based on data analysis, process control, and technological efficiency.
  • Prepare executive reports and comparative analyses for senior management, focused on evidence-based decision-making.
  • Ensure compliance with internal policies, operational standards, and quality procedures.
  • Establish performance control and evaluation mechanisms at all departmental levels.

 

Required Professional Profile

  • Experience: 5+ years in operational or managerial leadership roles within financial environments, collections, debt resolution programs, or project management.
  • Education: Bachelor’s degree in Business Administration, Industrial Engineering, Finance, or related fields. Training in Project Management (PMP, Scrum, Lean, Agile) is highly valued.

 

  • Core Competencies:
  • Analytical thinking and data-driven orientation.
  • Structured leadership and decision-making under pressure.
  • Methodological rigor and operational discipline.
  • Advanced proficiency in Excel, CRM, Power BI, and project management tools.
  • Executive communication and precision in reporting.
  • Zero tolerance for improvisation or deviation from procedures.
  • Languages: Advanced English and Spanish proficiency.

 

Performance Indicators (KPIs)

  • Achievement of operational and financial targets.
  • Efficiency in project execution and milestone completion.
  • Internal SLA compliance rate.
  • Control of operational costs and resource optimization.
  • Individual and team performance levels.
  • Accuracy and timeliness of reports submitted to Management.

 

General Conditions

  • Location: Main Office (on-site).
  • Schedule: Monday to Friday, 9:00 a.m. – 5:00 p.m.
  • Contract Type: Full-time, confidential.
  • Supervision: Reports directly to Senior Management.
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INTERNATIONAL CONTACT CENTER

OPERATIONS EMERGENCY SUPPORT TEAM

Publicado: 2025-10-30 03:28:52

The Safety and Incident Response team is looking for individuals who exhibit strong empathy, positive attitude, and calm under pressure skill sets in a fast-paced working environment. These individuals will use their customer service and strong communication skills to aid in streamlining communication and operational incident response case management.

  • THIS POSITION IS A SIX MONTH SEASONAL POSITION AS A FREELANCER.

START DATE: JANUARY 12TH

END DATE: JULY 31ST, WITH POSSIBILITY TO EXTEND*

What You Will Do

As a part of the Operations Emergency Support Team, you would join a group of trained team members who take shifts hybrid (remote and in office) throughout the year on weekdays, weekends, and public holidays.

Main areas of responsibilities

  • Answer all calls that come into the Operations Emergency line, open operational cases and assign to the correct specialist by product
  • Liaise with teammates across departments to ensure consistency of cases and case management procedures
  • Provide on-tour support and assist with the operational tasks required to produce a tour
  • Collaboration with internal stakeholders, such as Procurement, Invoicing, and the Tour Director Department to provide a beautiful customer experience
  • Assist the Safety and Incident Response team with administrative tasks as needed

YOU

  • Complete fluency in English, confident and clear communication. Additional languages are a plus.
  • Excellent communication and organizational skills
  • Great attention to detail
  • Strong service mind and listening skills
  • Great team player
  • Positive attitude and empathy for others
  • Good judgement – ability to recognize when an issue should be escalated
  • Calm under pressure

Great sense of urgency

To be considered for this role, applicants must have a Panamanian passport or the legal right to live and work in Panama.

Application

Please submit your CV in English online. We will screen applications on a rolling basis.

WHY YOU WILL LOVE WORKING WITH US

People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.

ADD Applicable Benefits

ABOUT US

If you ask anyone at EF what they like most about their work, you will usually hear the same answer: the people. Visit any of our offices or schools, and you’ll find the same welcoming, energizing, and fun atmosphere — because our people are the heart of everything we do. We support one another, cheer each other on when we win, and learn together when we fail.

Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

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STUDY OPERATIONS MANAGER

Publicado: 2025-10-16 23:17:58

Use Your Power for Purpose

Reporting to the Research & Development division, you will be integral in bridging evidence-based medical decision support with colleagues and stakeholders to enhance health and treatment outcomes. By developing frameworks to ensure our evidence is scientifically robust, providing unbiased and medically necessary expertise, or investigating data gaps, our mission remains clear: to empower healthcare decisions regarding the safe and appropriate use of medicines for patients. Your work will support better health outcomes, ensuring that our evidence is sound and that healthcare decisions are informed and safe for patients.

What You Will Achieve

In this role, you will:

  • 1. STUDY IMPLEMENTATION & MANAGEMENT
  • Support via execution of operational tasks the conduct of studies and projects (Non-Interventional Studies, Low Interventional Studies, etc.) by working collaboratively with all involved departments and groups
  • Coordinate and execute operational responsibilities for assigned studies in compliance with Pfizer policies and procedures
  • Schedule, participate in and take minutes during scheduled team meetings (if required) – distribute minutes, action items, follow-up for completion as needed
  • Create or assist with study documents as requested by Clinical Scientist or Study Team (MS Word, Excel, Powerpoint)
  • Create folders and file documents in shared drive locations (Sharepoint, Teams, etc) for Study Team to actively manage the project
  • Prepare and assist others with required internal study documents including, but not limited to, concept submission, due diligence checklist, laboratory worksheets, supply requests, study team rosters, vendor lists, etc.
  • May act as primary contact for vendors, including laboratory and/or Clinical Research Organizations and maintenance of associated documentation (i.e., vendor management plans)
  • Liaise with external vendors to ensure laboratory supplies and sample shipment arrangements are made in accordance with protocol requirements and follow-up with vendor to ensure supply fulfillment is completed as expected
  • Prepare study/project timelines and track progress against stated milestones and deliverables
  • Track Pfizer SOP process steps from concept development through study close-out and ensure Study Team is completing all required items per the relevant SOP and or Medical Affairs processes
  • Liaise with external collaborators, key opinion leaders, to obtain relevant required documentation need in support of various research activities
  • Manage financial aspects of research projects including, but not limited to, tracking invoicing and payment activities, and alignment with departmental budget forecasts, facilitate execution of Confidentiality Disclosure Agreements, study contract and updates
  • Maintain study master file and file study documents in the appropriate Pfizer repository (i.e. GDMS, PTMF, etc)
  • Maintain study details in required systems as necessary from concept to close-out (Siebel, SToD, etc)
  • Support audits/inspections as applicable
  • DEPARTMENT LEVEL SUPPORT
  • Assist with entry of study details into any of a variety of systems on behalf of department colleagues
  • Work with Clinical Scientist team and other operational colleagues on department-wide financial updates and information collection/reporting

Here Is What You Need (Minimum Requirements)

    • BA/BS Degree in science, health-related field or epidemiology with at least 5 years of relevant (prior clinical trial, non-interventional study and/or epidemiologic study) experience.
    • Experience with participating in and supporting a multidisciplinary team
    • Experience in project management - managing fully-outsourced projects or vendor oversight is highly desired for this position
    • Exercises own judgement leveraging knowledge and experience. Works independently with instruction on complex problems.
    • Fluent in English with exceptional written and oral communication and cross-functional collaborative skills
    • Outstanding organizational skills, managing several projects concurrently that are often time pressured; strong ability to effectively multi-task and prioritize
    • Proficiency in MS Word, Excel, and Powerpoint

Work Location Assignment: Hybrid

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

Medical

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PFIZER

CUSTOMER OPERATIONS MANAGER

Publicado: 2025-10-16 23:04:06

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.

Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.

The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The Customer Operations Manager will provide direct, front line transactional support for Microsoft Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and of high quality for our customers.

The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role?

Heads up! We embrace a vibrant hybrid work culture here in our beautiful Costa Rica office—where the energy of in-person collaboration meets the flexibility of remote work. You’ll be joining us on-site three days a week, surrounded by passionate teammates and plenty of coffee-fueled creativity!

Responsibilities

Contracting and Order Management

  • Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials.
  • Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month .

Billing Management

  • Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices.
  • Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills.
  • Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status.

Customer Service

  • Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues.
  • Oversee the daily operations of the customer service team to ensure quality standards are met and maintained.
  • Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance.
  • Handle escalated customer service issues and complaints in a professional and efficient manner.
  • Work closely with other departments to resolve customer issues and ensure a positive customer experience.
  • Develop and implement processes and procedures to streamline the customer service operation.
  • Stay up-to-date on industry trends and best practices to ensure the customer service team is providing the highest level of service possible.
  • Generate reports on customer service metrics and activity for leadership consumption and monthly business reviews.

Operations Excellence: Optimization and Process improvement

  • Acts as a thought leader to drive consistency in processes, capabilities, and services meeting performance expectations for consistency, accuracy, simplification, and timeliness of delivery .
  • Trusted advisor for customers and internal clients on operational processes and capabilities, and provides efficient, scalable operational solutions across a portfolio of accounts .

Stakeholder Management (Field, Partners, Customers)

  • Uses voice of customer frameworks and metrics to identify trends and influences across multiple customers and internal groups.

Qualifications

Required Experience/Minimum Qualifications

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.
  • 2+ years’ experience with one or more of the following: contract management, billing, or order management.
  • 2+ years’ experience using data to drive decision making and using Key Performance Indicators (KPIs) to monitor performance.
  • 1+ years’ experience in a consulting or advisor capacity for internal or external stakeholders.
  • This role requires proficiency in written, reading, and conversational English and Spanish as all business operations as well as customer communications are conducted in English and Spanish.

Preferred Qualifications

  • Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.
  • 4+ years of work experience in contracting & order management, pipeline management, & billing execution, with a focus on financial accuracy, compliance, and risk management.
  • 2+ years of experience in customer service operations, managing escalations, improving service metrics, & implementing process improvements to streamline operations.
  • Experience with similar industry Business Value deal constructions.
  • Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.

Microsoft will accept applications for the role until October 28, 2025

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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MICROSOFT