Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Use Your Power for Purpose

Reporting to the Research & Development division, you will be integral in bridging evidence-based medical decision support with colleagues and stakeholders to enhance health and treatment outcomes. By developing frameworks to ensure our evidence is scientifically robust, providing unbiased and medically necessary expertise, or investigating data gaps, our mission remains clear: to empower healthcare decisions regarding the safe and appropriate use of medicines for patients. Your work will support better health outcomes, ensuring that our evidence is sound and that healthcare decisions are informed and safe for patients.

What You Will Achieve

In this role, you will:

• 1. STUDY IMPLEMENTATION & MANAGEMENT
• Support via execution of operational tasks the conduct of studies and projects (Non-Interventional Studies, Low Interventional Studies, etc.) by working collaboratively with all involved departments and groups
• Coordinate and execute operational responsibilities for assigned studies in compliance with Pfizer policies and procedures
• Schedule, participate in and take minutes during scheduled team meetings (if required) – distribute minutes, action items, follow-up for completion as needed
• Create or assist with study documents as requested by Clinical Scientist or Study Team (MS Word, Excel, Powerpoint)
• Create folders and file documents in shared drive locations (Sharepoint, Teams, etc) for Study Team to actively manage the project
• Prepare and assist others with required internal study documents including, but not limited to, concept submission, due diligence checklist, laboratory worksheets, supply requests, study team rosters, vendor lists, etc.
• May act as primary contact for vendors, including laboratory and/or Clinical Research Organizations and maintenance of associated documentation (i.e., vendor management plans)
• Liaise with external vendors to ensure laboratory supplies and sample shipment arrangements are made in accordance with protocol requirements and follow-up with vendor to ensure supply fulfillment is completed as expected
• Prepare study/project timelines and track progress against stated milestones and deliverables
• Track Pfizer SOP process steps from concept development through study close-out and ensure Study Team is completing all required items per the relevant SOP and or Medical Affairs processes
• Liaise with external collaborators, key opinion leaders, to obtain relevant required documentation need in support of various research activities
• Manage financial aspects of research projects including, but not limited to, tracking invoicing and payment activities, and alignment with departmental budget forecasts, facilitate execution of Confidentiality Disclosure Agreements, study contract and updates
• Maintain study master file and file study documents in the appropriate Pfizer repository (i.e. GDMS, PTMF, etc)
• Maintain study details in required systems as necessary from concept to close-out (Siebel, SToD, etc)
• Support audits/inspections as applicable
• DEPARTMENT LEVEL SUPPORT
• Assist with entry of study details into any of a variety of systems on behalf of department colleagues
• Work with Clinical Scientist team and other operational colleagues on department-wide financial updates and information collection/reporting
  
  

Here Is What You Need (Minimum Requirements)

• BA/BS Degree in science, health-related field or epidemiology with at least 5 years of relevant (prior clinical trial, non-interventional study and/or epidemiologic study) experience.
• Experience with participating in and supporting a multidisciplinary team
• Experience in project management - managing fully-outsourced projects or vendor oversight is highly desired for this position
• Exercises own judgement leveraging knowledge and experience. Works independently with instruction on complex problems.
• Fluent in English with exceptional written and oral communication and cross-functional collaborative skills
• Outstanding organizational skills, managing several projects concurrently that are often time pressured; strong ability to effectively multi-task and prioritize
• Proficiency in MS Word, Excel, and Powerpoint

Work Location Assignment: Hybrid

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

Medical

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.

Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.

The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The Customer Operations Manager will provide direct, front line transactional support for Microsoft Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and of high quality for our customers.

The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role?

Heads up! We embrace a vibrant hybrid work culture here in our beautiful Costa Rica office—where the energy of in-person collaboration meets the flexibility of remote work. You’ll be joining us on-site three days a week, surrounded by passionate teammates and plenty of coffee-fueled creativity!

Responsibilities

Contracting and Order Management

• Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials.
• Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month .
  
  

Billing Management

• Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices.
• Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills.
• Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status.
  
  

Customer Service

• Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues.
• Oversee the daily operations of the customer service team to ensure quality standards are met and maintained.
• Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance.
• Handle escalated customer service issues and complaints in a professional and efficient manner.
• Work closely with other departments to resolve customer issues and ensure a positive customer experience.
• Develop and implement processes and procedures to streamline the customer service operation.
• Stay up-to-date on industry trends and best practices to ensure the customer service team is providing the highest level of service possible.
• Generate reports on customer service metrics and activity for leadership consumption and monthly business reviews.
  
  

Operations Excellence: Optimization and Process improvement

• Acts as a thought leader to drive consistency in processes, capabilities, and services meeting performance expectations for consistency, accuracy, simplification, and timeliness of delivery .
• Trusted advisor for customers and internal clients on operational processes and capabilities, and provides efficient, scalable operational solutions across a portfolio of accounts .
  
  

Stakeholder Management (Field, Partners, Customers)

• Uses voice of customer frameworks and metrics to identify trends and influences across multiple customers and internal groups.
  
  

Qualifications

Required Experience/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience.
• 2+ years’ experience with one or more of the following: contract management, billing, or order management.
• 2+ years’ experience using data to drive decision making and using Key Performance Indicators (KPIs) to monitor performance.
• 1+ years’ experience in a consulting or advisor capacity for internal or external stakeholders.
• This role requires proficiency in written, reading, and conversational English and Spanish as all business operations as well as customer communications are conducted in English and Spanish.
  
  

Preferred Qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience.
• 4+ years of work experience in contracting & order management, pipeline management, & billing execution, with a focus on financial accuracy, compliance, and risk management.
• 2+ years of experience in customer service operations, managing escalations, improving service metrics, & implementing process improvements to streamline operations.
• Experience with similar industry Business Value deal constructions.
• Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
  
  

Microsoft will accept applications for the role until October 28, 2025

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Summary

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description

Role Mission

As a Gucci Operations Controller, you will be responsible for providing operational support to the business by overseeing an efficient stockroom and accurate inventory. You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues.

You will serve as a “Gucci Ambassador” by promoting the Gucci Values and Amplifiers. Passion for the brand is conveyed through creating a branded, luxury client experience. This person must possess a positive attitude, excellent communication skills and a passion for the brand.

Key Accountabilities

Operations

• Execute shipping and receiving process, reporting any issues to Store Director or Operations Manager and taking the necessary steps to resolve;
• Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;
• Assist Store Director or Operations Manager with identifying problems in operations process and resolve them in quickly and timely manner;
• Maintain clear and accurate operations documents/procedures for reference purposes;
• Submit all 8300 and tax-exempt forms as received;
• Communicate all discrepancies/issues immediately to management;
• Process repairs and damages on a timely basis according to company guidelines;
• Assists with physical maintenance of the boutique;
• Place orders as needed for all supplies for the office and store;
• Ensure compliance with company standards, procedures, and security guidelines.
  
  

Inventory

• Ensure an accurate and organized store inventory at all times;
• Oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager.
  
  

Key Requirements

• Bachelor’s Degree preferred;
• Experience with technology to utilize internal retail systems and shipping software programs;
• Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes;
• 1 year of administrative or stock experience; preferably in a luxury environment;
• Strong attention to detail and ability to multitask;
• Familiar in Microsoft Word and Outlook;
• Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.
  
  

Key Behaviors to Amplify What We Do

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
  
  

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
  
  

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions
  
  

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
  
  

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully
  
  

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness
  
  

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
  
  

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
  
  

Work Authorization

• Qualified candidates must have the proper work authorization to work in the United States
  
  

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Requerimos

Profesional en Administración de Empresas, Ingeniería Industrial, Criminología, Ciencias de la Seguridad o carrera afín.

Cursos o certificaciones en gestión de datos, análisis de información o business intelligence (deseable).

Conocimientos básicos de contabilidad y gestión de personal. (deseable).

Experiencia laboral mínima de 2 años puestos de control administrativo, análisis de datos o supervisión en empresas de seguridad, logística o afines.

Manejo comprobable de sistemas ERP, dominio intermedio/avanzado de Excel y herramientas de análisis de datos, generación de reportes de gestión, control de nómina y análisis de indicadores de desempeño operativo.

Conocimiento en indicadores de gestión (KPI’s).

Competencias y Habilidades

Analítico y orientado a resultados, con capacidad para transformar datos en información útil para la toma de decisiones, organización y atención al detalle, garantizando la integridad de los registros.

Comunicación efectiva, capaz de presentar hallazgos y recomendaciones a la gerencia y jefaturas operativas.

Confidencialidad y ética profesional.

Capacidad de trabajo bajo presión y resolución de problemas.

Nuestro Coordinador de Operaciones es el encargado de liderar la relación operativa con nuestros clientes de distribución logística. El Coordinador de Operaciones debe de gestionar a los grupos de interés involucrados (PTL, cliente y transportistas), riesgos y asuntos importantes que surjan a dicha relación. Dará al mismo tiempo un soporte en coordinación de actividades operativas en el día a día de la operaciones.

Tareas:

• Coordinación de viajes/entregas en base a la asignación realizada por nuestros clientes
• Gestión y administración de transportistas para full-fillment las solicitudes de viajes
• Posicionamiento de unidades para la carga en tiempo y forma
• Seguimiento y trazabilidad de rutas diarias
• Gestión de devoluciones y liquidaciones en clientes que lo requieran
• Elaboración de reportes solicitados por Gerencia de Operaciones
• Registro y control de viajes para facturación
• Búsqueda proactiva de vehículos y transportistas
• Control y supervisión de cumplimiento de requisitos para los vehiculos y transportistas

Requerimientos deseables:

• Deseable conocimiento de la industria de logística/transporte.
• Carreras: Operaciones Logísticas, Marítimas y Portuarias
• Excelentes relaciones con cliente, interpersonales y de trabajo en equipo
• Búsqueda de mejora continua.
• Orientado a resultados, trabajo en equipo y al servicio cliente.
• Manejo avanzado de Excel y demás herramientas de Office/ Google Drive.
• Conocimiento en metodologías de mapeo y gestión de procesos.
• Conocimiento en desarrollo de indicadores de operaciones.

Beneficios:

• Salario competitivo
• Estabilidad laboral
• Periodo inicial de pruebas (3 meses)
• Solicitud flexible de vacaciones

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What You'll Do

• In charge of security screening and passenger service procedures at check-in and in the gate area
• Provides assistance to passengers as requested or required
• Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
• Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
• Able to lift and carry bags and boxes weighing up to 70 lbs
• Ability to stand for prolonged periods of time
  
  

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma
• Must have working knowledge of sabre
• Ability to work a variety of shifts, according to operational needs
• Willing to work weekends and shifts
• Excellent customer service, communication, and organizational skills
• Excellent personal grooming established by company standards
• Proactive team player
• Must have the ability to work under pressure
• Must be able to read, write, fluently speak and understand English and the native language
  
  

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
  
  

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Hyatt Vivid Punta Cana

Ubicación: Cabeza de toro, punta cana

Descripción del empleo

En Hyatt Vivid buscamos personas apasionadas por el servicio para construir un lugar donde trabajar se siente natural y auténtico. ¡Sé parte de nuestro equipo!

El coordinador de procesos es un profesional que se encarga de evaluar y analizar los procesos de la operación para determinar su eficacia, eficiencia y cumplimiento con las políticas, normas y estándares establecidos.

Buscando identificar y analizar las causas de las ineficiencias, errores, desperdicios y otros problemas que puedan afectar el rendimiento de la organización. Su objetivo final es contribuir a la mejora continua de los procesos, asegurando que se ejecuten de manera eficiente, efectiva y con el menor riesgo posible.

Experiencia y aptitudes deseadas

Experiencia mínima de 2 a 3 años en posiciones de asistente o en el área de calidad en hoteles de gran escala o cadenas internacionales.Formación académica en Administración Hotelera, Turismo o carreras afines. Ingeniería Industrial (deseable)Conocimiento en auditoria o estar familiarizado con las técnicas y principios de auditoria (Deseable)Excel intermedio-avanzado y habilidades digitales para reportes y análisis de datos.Inglés intermedio (oral y escrito); otros idiomas serán valorados.Alta capacidad de liderazgo, comunicación, solución de conflictos y orientación a resultados.Habilidades para inspirar, capacitar y desarrollar equipos multiculturales, fomentando relaciones colaborativas con otras áreas operativas.Alta capacidad de integridad y transparencia, siendo íntegros a la hora de evaluar la conformidad y eficacia de los procesos.Capacidad para recopilar datos o informaciones relevantes a través de entrevistas, revisión de documentos y observación de operaciones.

Sólida experiencia en gestión de operaciones, retail, alimentos o manejo de múltiples unidades. Liderazgo comprobado en equipos de alto desempeño, pensamiento analítico, alto enfoque en servicio y en el desarrollo del talento (ideal con experiencia en sector QSR).

Buscamos profesionales dispuestos a vivir un plan de inmersión completo en los estándares de la operación, aportando innovación y un enfoque estratégico en los resultados esperados.

Responsabilidades principales:

• Dirigir y acompañar operativamente a una red de restaurantes bajo su responsabilidad.

• Asegurar la correcta implementación de procesos, iniciativas comerciales y lineamientos corporativos.

• Liderar, formar y desarrollar equipos gerenciales en un entorno dinámico y altamente exigente.

• Analizar indicadores clave del negocio y generar planes de acción orientados a la mejora continua.

Qué ofrecemos:

• La oportunidad de formar parte de una marca global con fuerte presencia y compromiso local.

• Desarrollo profesional, liderazgo de proyectos y participación en una cultura organizacional enfocada en la innovación, la inclusión y el crecimiento continuo.

Posición: Supervisor de operaciones

Objetivo del puesto:

Asegurar la ejecución operativa y el impulso comercial en Guatemala de AutoBreak, coordinando al equipo de ventas, expandiendo cobertura y posicionando la marca por calidad y precio competitivo; todo con énfasis en cumplimiento de metas, excelencia operativa y ética.

Ubicación:

Ciudad de Guatemala

Funciones y responsabilidades principales:

Liderazgo y coordinación comercial

• Dar seguimiento y control del desempeño comercial mediante tableros y reuniones 1:1.
• Capacitar al equipo comercial y guiarles en los procesos internos (operativos y comerciales).
• Ejecutar procesos de reclutamiento para fortalecer el equipo (detección de talento, entrevistas, pruebas y onboarding).

Gestión de expansión y posicionamiento de marca

• Coordinar el plan de expansión en Guatemala (apertura de zonas, alianzas, cobertura y cuentas clave (corporativo)).
• Posicionar la marca resaltando la calidad del producto y el precio competitivo en canales B2B.

Gestión comercial y de cuentas

• Realizar y ejecutar los planes comerciales (planes trimestrales, campañas, generación de demanda y pipeline).
• Gestionar la cartera de clientes corporativos (adquisición, desarrollo, retención y reactivación).
• Negociar condiciones comerciales y asegurar cumplimiento de SLAs de servicio.

Gestión de metas, presupuesto y control

• Manejar presupuestos comerciales y de operación local (planificación, control y eficiencia del gasto).
• Asegurar el manejo y cumplimiento de metas y objetivos comerciales (volumen, margen, cobranzas y rotación).

Requisitos del puesto:

• Educación: Licenciatura en Administración, Ingeniería Industrial, Mercadeo o afín (deseable).
• Experiencia: 3–5 años en coordinación de operaciones y liderazgo de equipos comerciales B2B.
• Conocimientos: Gestión de cuentas corporativas, planificación comercial, análisis de datos de ventas, presupuestación.
• Experiencia en manejo de CRM y dominio de Excel de intermedio a avanzado.
• Licencia vigente, vehículo propio y disponibilidad para giras.
• Alto estándar de ética y cumplimiento.

Competencias a evaluar:

Conductuales

• Dinamismo, rapidez y agilidad
• Liderazgo y comunicación efectiva
• Ética y cumplimiento
• Orientación a resultados y sentido de urgencia
• Pensamiento crítico y toma de decisiones

Técnicas/Funcionales

• Segmentación de ventas
• Gestión de cuentas corporativas (B2B)
• Negociación
• Gestión del tiempo y priorización
• Reclutamiento y formación de equipos comerciales

Hyatt Vivid Punta Cana

Ubicación: Cabeza de toro, punta cana

Descripción del empleo

En Hyatt Vivid buscamos personas apasionadas por el servicio para construir un lugar donde trabajar se siente natural y auténtico. ¡Sé parte de nuestro equipo!

El coordinador de procesos es un profesional que se encarga de evaluar y analizar los procesos de la operación para determinar su eficacia, eficiencia y cumplimiento con las políticas, normas y estándares establecidos.

Buscando identificar y analizar las causas de las ineficiencias, errores, desperdicios y otros problemas que puedan afectar el rendimiento de la organización. Su objetivo final es contribuir a la mejora continua de los procesos, asegurando que se ejecuten de manera eficiente, efectiva y con el menor riesgo posible.

Experiencia y aptitudes deseadas

Experiencia mínima de 2 a 3 años en posiciones de asistente o en el área de calidad en hoteles de gran escala o cadenas internacionales.Formación académica en Administración Hotelera, Turismo o carreras afines. Ingeniería Industrial (deseable)Conocimiento en auditoria o estar familiarizado con las técnicas y principios de auditoria (Deseable)Excel intermedio-avanzado y habilidades digitales para reportes y análisis de datos.Inglés intermedio (oral y escrito); otros idiomas serán valorados.Alta capacidad de liderazgo, comunicación, solución de conflictos y orientación a resultados.Habilidades para inspirar, capacitar y desarrollar equipos multiculturales, fomentando relaciones colaborativas con otras áreas operativas.Alta capacidad de integridad y transparencia, siendo íntegros a la hora de evaluar la conformidad y eficacia de los procesos.Capacidad para recopilar datos o informaciones relevantes a través de entrevistas, revisión de documentos y observación de operaciones.

Ops Coordinator - (Customer and Partner Ops Coordinator)

***(This is a junior role)***

Based in San José - Costa Rica / Hybrid / Full time

Job responsibilities

- Partner with the key stakeholders both internal and external to Microsoft (Training Program Managers, Training Planning Coordinators Learning Partners, Customer Learning Representatives, Microsoft Technical Trainer Managers, Learning Partners) to drive scheduling, planning, logistics support, and execution to fulfill customer delivery demand and help meet ACR (Azure Consumed Revenue) targets.

- Serve as single point of contact for learning events and skilling plans for stakeholders, partners, and customers to complete all necessary logistics that ensure delivery success:

• Drive planning, logistics support, and execution to fulfil customer delivery demand and event success.
• Follow established processes and SLAs, utilize program-specific tools and platforms to relay appropriate information about training deliveries as it pertains to scheduling operations coordination
• Staff instructors (MTTs, LPTs etc.) into learning delivery events according based on defined process and requirements
• Cross-team/org partnership & collaboration to ensure logistic needs are being met in a timely manner
• Create and maintain schedule of training events and monitor capacity, adjusting deliveries according to established program guidelines
• Manage all inbound and outbound communications, via established channels, related to instructors and operational elements of learning deliveries, as well as providing operational guidance to learners and stakeholders
• Schedule and coordinate instructor meeting invites for learning events
• Schedule and coordinate Train-the-Trainer (TTT) activities for instructors
• Book interpreters and manage communications between learners, trainers, and service supplier to ensure the ASL interpreter will be prepared to support learner during the event they registered for
• Manage registration and invitation process across all learning events to ensure timely and comprehensive communication to customers.
• Check registration landing pages are created in conformity with scope and SLA
• Manage rosters, enrolment change requests, and waitlists as it pertains to the specific learning delivery requirements
• Provide guidance and support as needed for students and instructors throughout the delivery process
• Manage post-event evaluation and summary reporting as it pertains to the specific learning delivery requirements
• Monitor quality of delivery and signal to relevant POCs as appropriate
• Provide regular status updates and raise impacting issues to your Team Lead
• Integrate new learning program components that require scheduling and delivery operations support.
• Actively participate in UAT and in the optimization of scheduling and delivery operations processes

Required Skills

• Strong English verbal and written communication skills
• Be process-driven, extremely organized, and detail-oriented
• Proven operations experience in a customer-facing role
• Able to deal with ambiguity, be proactive, and drive tasks to closure.
• Capable of juggling multiple projects at once, actively track pending items, and constantly re-prioritize tasks based on changing business needs
• Commitment to customer service and team-oriented management of tasks
• Ability to work with minimal oversight and review and maintain high quality results
• Solid customer relationship and engagement skills
• Ability to work collaboratively within an academic community
• Proven experience in working across cultures
• Ability to interpret client and customer needs
• Proven ability to continually adapt and learn new procedures and software programs
• Exercise sound judgment, tact, diplomacy, integrity, and professionalism in all transactions including communicating and working with confidential and sensitive information
• Proficient with MS Office (Word, PowerPoint, Excel, Visio, Outlook)
• Ability to work flexible hours that correspond with clients, as needed

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

Agents will be in contact with flight crews, passengers, and other customers, providing necessary information concerning travel.

What You'll Do

• In charge of security screening and passenger service procedures at check-in and in the gate area
• Provides assistance to passengers as requested or required
• Process reservations, issue tickets and provide required check-in processes, ensuring compliance with all travel documentation and security procedures
• Checks baggage and informs passenger of excess baggage charges in accordance with tariff rules
• Able to lift and carry bags and boxes weighing up to 70 lbs
• Ability to stand for prolonged periods of time
  
  

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma
• Must have working knowledge of sabre
• Ability to work a variety of shifts, according to operational needs
• Willing to work weekends and shifts
• Excellent customer service, communication, and organizational skills
• Excellent personal grooming established by company standards
• Proactive team player
• Must have the ability to work under pressure
• Must be able to read, write, fluently speak and understand English and the native language
  
  

What You'll Get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
  
  

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American

UBICACION DE LA POSICION: PUERTO CORTES, HONDURAS

La persona en este puesto es responsable de supervisar y coordinar las operaciones de distribución de productos, ya sea a través de transporte terrestre propio o contratado, y de la logística de barcazas cuando la cadena de suministro lo requiera. Garantiza el soporte administrativo para la operación de la planta, el correcto despacho de pedidos y la conciliación de inventarios en bodegas. Además, coordina la resolución de incidencias en la entrega de combustibles y asegura la actualización de tarifas y zonas de transporte en los sistemas corporativos y definidos por el Gobierno (FuelFacts, SAP, SARAH). El cargo exige confidencialidad, eficiencia en la elaboración de reportes y habilidades para trabajar en equipo, con enfoque en la seguridad y el cumplimiento de normativas internas.

• Coordina y controla las operaciones de distribución, de las flotas contratadas, o entregas mediante barcazas.
• Brinda soporte administrativo para la operación de la planta, asegurando la ejecución y programación adecuada de los despachos y el seguimiento a los pedidos de clientes.
• Realiza conciliaciones de los despachos de producto.
• Valida las tarifas de fletes, que se mantengan actualizadas en SAP.
• Ejecuta la facturación de combustibles y productos entregados, acorde a los procedimientos establecidos.
• Despacha los pedidos de acuerdo con los procedimientos internos, asegurando la trazabilidad y cumplimiento de estándares corporativos.
• Resguarda información sensible y confidencial, cumple con el Código de Conducta, políticas internas y el Sistema de Gestión de Excelencia Operacional.
• Demuestra eficiencia en la presentación de reportes, disciplina operacional y cultura de seguridad, así como habilidades para el manejo de herramientas de oficina y software especializado (Excel, Word, bases de datos, SAP, SARAH, FUEL FACS).
• Posee disponibilidad para laborar en turnos rotativos según las necesidades operativas.
  
  

Educación

• Perito Contador, Técnico Industrial, Mecánico o afines con experiencia administrativa
• Inglés principiante (oral, escrito)
• Nivel Intermedio en Herramientas Office 365 (Excel, PowerPoint, Outlook, etc)
  
  

Habilidades y Experiencia

• Demostrar liderazgo y habilidades interpersonales
• 4 años de experiencia en roles administrativos u operativos.
  
  

Aspectos Críticos de la Posición

• Maneja de información sensible y/o confidencial
• Interacción con la mercancía
• Cumplimiento del Código de Conducta y Ética y de las diferentes políticas de la Compañía
• Cumplimiento del Sistema de Gestión de Excelencia Operacional
  
  

Chevron participates in E-Verify in certain locations as required by law.

COORDINADOR DE OPERACIONES FORESTALES

Objetivo del puesto:

Planificar, organizar y supervisar las actividades de manejo forestal, operaciones en terreno y gestión de la cadena de suministro de materia prima, con un enfoque estratégico, sustentable y eficiente.

Principales desafíos del Rol:

• Liderar la planificación, abastecimiento y aprovisionamiento de materia prima forestal.
• Supervisar las operaciones de cosecha forestal en terreno.
• Asegurar el cumplimiento de estándares en gestión ambiental y forestal sostenible.
• Controlar el presupuesto operativo y analizar datos para la toma de decisiones.
• Mantener relaciones sólidas con proveedores, contratistas y stakeholders.

Requisitos:

• Estudiosen Ingeniería Forestal, Agronómica, Ambiental o carreras afines a recursos naturales renovables.
• Experiencia comprobada en coordinación de operaciones forestales.
• Capacidad de liderar equipos de trabajo y manejar personal en terreno.
• Sólidos conocimientos en gestión de presupuestos y análisis financiero.
• Habilidades de comunicación, negociación y liderazgo.

Job description:

Position Overview

JJ&S Environmental Services is seeking a dynamic and experienced Regional Operations Manager to join our team in California and help us grow, while ensuring smooth operations across our regions. The ideal candidate will be a problem-solver, people manager, and process optimizer who thrives in a fast-paced, project-based environment and can effectively lead a growing team.

Main responsibilities:

1) Lead the company’s operations

• Solve challenges to ensure timely project execution
• Drive continuous improvement by designing and implementing new operational processes
• Optimize resource allocation and planning across regions
• Partner with Branch Managers and Office Leaders to support teams and monitor projects and warehouse management.

2) Develop and grow the team

• Serve as the ultimate responsible party for the Operations team's performance, driving excellence across all operational activities in San Diego, Los Angeles, and Orange County
• Manage and mentor two Branch Managers, guiding their development and ensuring alignment with company goals.
• Help the Branch Managers to develop and upskill their team (Superintendents, Lead Technicians, Technicians), including formal certifications for Asbestos, Mold and Lead handling.
• Ensure alignment and coordination between different departments and regions within the rapidly growing company.
• Partner with Operations Analytics team to ensure an effective support to regional operations.
• Manage performance metrics and implement data-driven decision-making processes
• Adapt operational strategies to support and facilitate rapid company growth across all regions

Qualifications

• Proven leadership experience (4+ years) in project delivery and team performance optimization
• Experience managing technicians or field workers (10+ people) in a growing, fast-paced environment
• Strong problem-solving skills and ability to think critically under pressure
• Experience in environmental services, construction, or related industries
• Excellent communication and stakeholder management skills, including client-facing experience
• Willingness and ability to travel between San Diego, Los Angeles, and Orange County operational sites
• Speaking Spanish (verbal communication) is a plus

What We Offer

• Competitive pay and benefits package
• Health insurance
• Vehicle Allowance or company vehicle
• Gas Card
• Business Expense Account
• Vacation/Sick leave
• Cell phone reimbursement
• Opportunity to make a significant impact in a rapidly growing environmental services company
• Dynamic work environment with diverse projects and challenges.

About JJ&S Environmental Services

We are committed to providing the best abatement services in our industry. We are a young team growing rapidly. We will invest in your professional development by providing you with the support of our team, education, and training to grow as a manager and perform to the best of your abilities.

We are A Great Place To Work Certified Company. This is an achievement that very few companies in the restoration industry have ever obtained.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Relocation assistance
• Vision insurance

Experience:

• Asbestos abatement: 4 years (Required)
• Leadership: 1 year (Required)

Language:

• Spanish (Required)
• English (Required)

License/Certification:

• Driver's License (Required)
• Asbestos Certification (Required)

Work Location: In person

Sólida experiencia en gestión de operaciones, retail, alimentos o manejo de múltiples unidades. Liderazgo comprobado en equipos de alto desempeño, pensamiento analítico, alto enfoque en servicio y en el desarrollo del talento (ideal con experiencia en sector QSR).

Buscamos profesionales dispuestos a vivir un plan de inmersión completo en los estándares de la operación, aportando innovación y un enfoque estratégico en los resultados esperados.

Responsabilidades principales:

• Dirigir y acompañar operativamente a una red de restaurantes bajo su responsabilidad.

• Asegurar la correcta implementación de procesos, iniciativas comerciales y lineamientos corporativos.

• Liderar, formar y desarrollar equipos gerenciales en un entorno dinámico y altamente exigente.

• Analizar indicadores clave del negocio y generar planes de acción orientados a la mejora continua.

Qué ofrecemos:

• La oportunidad de formar parte de una marca global con fuerte presencia y compromiso local.

• Desarrollo profesional, liderazgo de proyectos y participación en una cultura organizacional enfocada en la innovación, la inclusión y el crecimiento continuo.

Objetivo del puesto:

Asegurar la eficiencia operativa y el óptimo funcionamiento de las tiendas físicas, garantizando una excelente experiencia de compra para los clientes, a través del cumplimiento de los estándares de servicio, control de inventarios, ejecución de procesos comerciales y administrativos, y la correcta implementación de estrategias en puntos de venta.

Principales desafíos del Rol:

• Gestionar el CRM y el presupuesto operativo del área
• Procesos de operación en punto de venta
• Asegurar el cumplimiento de los procesos de venta y facturación establecidos
• Supervisar el control de inventario, incluyendo recepción, almacenamiento, conteo físico y rotación de productos
• Implementar y dar seguimiento a los estándares visuales y de exhibición de productos en el piso de venta
• Coordinar con el área de logística y almacenes para garantizar el abasto oportuno de productos
• Analizar indicadores clave de desempeño (ventas, ticket promedio, rotación de stock) e implementar acciones correctivas
• Apoyar en la capacitación operativa del personal de tienda en procesos, políticas y atención al cliente
• Dar seguimiento a auditorías internas, así como a quejas e incidencias operativas
• Colaborar en la apertura de nuevas sucursales o procesos de remodelación
• Proponer e implementar mejoras operativas orientadas a la reducción de costos y aumento de la eficiencia
• Participar en la gestión de procesos de exportación, según se requiera

Perfil Requerido:

• Licenciatura en Administración, Negocios, Ingeniería Industrial, Mercadotecnia o afín.
• Experiencia de 2-3 años en posiciones de Retail
• Manejo de Sap, Paquete Office (Excel Avanzado)
• Capacidad de liderar equipos de trabajo
• Habilidades de comunicación

Descripción general del puesto:

El Asistente de Operaciones de Seguridad se enfoca en apoyo operativo de seguridad física en la sede. Sus responsabilidades principales incluyen la verificación y registro de inventario de la bodega, reporte de servicios y incidentes, gestión de horas extra y revisión/visión de la facturación relacionada con servicios de seguridad. Reporta al responsable de seguridad y gestión de abastecimiento con distintos proveedores para garantizar la continuidad operativa y la protección de activos.

Alcance breve

Supervisión y registro del inventario de la bodega y activos de seguridad.

Reporte y seguimiento de servicios de seguridad

Registro de horas extra y gestión de incidencias operativas.

Revisión básica de facturación de proveedores de seguridad.

Apoyo en inspecciones de seguridad y cumplimiento de procedimientos.

Requisitos mínimos

Formación técnica o universitaria relacionada.

1–3 años de experiencia en seguridad física o roles operativos en almacenes y logística.

Conocimientos gestión de incidencias.

Habilidades de comunicación, organización y manejo de inventarios.

Capacidad para trabajar en turnos y en coordinación con otros departamentos.

Licencia tipo M vigente, preferible también con licencia tipo B.

Definir, diseñar y liderar la estrategia con visión de punta a punta (basada en las necesidades no solo de su país, si no con visión total regional), planes de trabajo del equipo a cargo y proyectos de mejora continua con la finalidad de mejorar el desempeño de las tiendas a cargo, así como validar que cuenten con los recursos necesarios para su operación de acuerdo a la estrategia corporativa. Asegurar el desarrollo del talento para contar con planes de sucesión y capability requerido para la evolución a largo del plazo del negocio

Principales Responsabilidades:

• Utilizar data análisis para gestionar de forma eficiente (P&L, reportes) el distrito a cargo.

• Asegura la correcta ejecución de las estrategias definidas por el equipo Comercial, Resurtido y en coordinación con otras áreas con el fin de apalancar la utilidad del negocio.

• Asegurar el cumplimiento de los indicadores financieros claves (Ventas, gastos,Margen )

• Administrar y dirigir los recursos comerciales, materiales y suministros, financieros para lograr la rentabilidad, eficiencia, productividad y alcance al plan de utilidad, gastos y ventas de todas las tiendas a cargo.

• Entender el entorno macroeconómico y competitivo del país.

• Administrar y supervisar que los recursos del área Omnicanal (gente, programas, herramientas) se ejecuten de acuerdo a la estrategia corporativa de forma eficiente con el fin de cumplir con los objetivos de venta e indicadores establecidos.

• Monitorear y comunicar de forma oportuna riesgos de negocios que puedan impactar cada canal de venta para la búsqueda agilizada de soluciones con las áreas de apoyo y poder desarrollar y posicionar mejores prácticas de mercado.

• Ejecutar estrategias que contribuyan a mejorar el servicio y experiencia sin fricciones de los clientes para incrementar el nivel de satisfacción de los mismos e impulsar el crecimiento de las ventas.

• Dar seguimiento a indicadores fundamentales con el fin de disminuir la dispersión entre tiendas, y mejorar los resultados del canal.

• Garantizar la ejecución de forma correcta el cumplimiento de políticas, normas, comportamientos, estructuras, procesos y programas de gente en tiendas para garantizar la operatividad del negocio.

• Garantizar la propuesta de valor hacia nuestros asociados a través de las diferentes herramientas que nos brinda la organización.

• Fomentar el liderazgo a través de las herramientas que facilita la compañía para garantizar fortaleciendo la cultura de la compañía.

• Garantizar la infraestructura, herramientas, capacitación y equipos que se requiere para el buen funcionamiento del desempeño de los asociados en tiendas.

• Promover programas de desarrollo de talento.

• Fomentar cultura de innovación y mejora continua a través de ambientes propiciados para experimentar pilotos.

¿A quien buscamos?

5 años de experiencia en la industria de Retail/comercial/ consumo masivo

Experiencia en análisis e interpretación de reportes financieros

Disponibilidad para residir en Siguatepeque

Excel intermedio – avanzado

Conocimiento de Power BI

*This is an international staff role based at our Headquarters in Washington, D.C. We offer visa and relocation support.

We improve lives

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About This Position

We are looking for a results-oriented and client-centric professional to undertake the role of Operations Sr. Associate/Associate, who will be responsible for supporting the implementation of strategic priorities through operational coordination, data-driven management, and advanced analytics to maximize development impact. The role will also focus on enhancing portfolio performance, regional integration, and results-based management.

You will work in the Front Office of the Country Department for Central America, Haiti, Mexico, Panama and Dominican Republic (CID). CID is responsible for the strategic, programmatic, and operational relationship with Belize, Costa Rica, Dominican Republic, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, and Panama.

What you’ll do

• Support the implementation of CID’s strategic priorities in alignment with the IDB Group’s Impact+ strategy.
• Support in the effective delivery of CID’s operational program.
• Improve lending instruments, financial modalities, and prioritize key investments to expand development financing.
• Promote the strengthening of results-based management practices to enhance project outcomes and institutional accountability.
• Apply knowledge and research insights to support evidence-based decision-making across operations.
• Identify and promote synergies among strategic initiatives to amplify development impact.
• Provide operational and technical support for the preparation and implementation of Haiti’s Medium-Term Recovery and Development Plan (2025–2030).
• Coordinate effectively with donor-led initiatives to ensure alignment and maximize results in fragile contexts.
• Support the execution and monitoring of the Bank’s operational portfolio in Haiti, ensuring effective implementation and high impact.
• Support the management of grants for Haiti’s recovery efforts.
• Support in the development and maintenance of advanced data visualizations and dashboards (e.g., using Power BI) to support strategic planning.
• Apply analytical frameworks and conduct strategic analysis to improve operational decision-making.
• Monitor loan and disbursement performance in real time through digital tools and dashboards.
• Collaborate with CID’s management to address evolving operational needs and support the implementation of CID’s strategic vision.

What you'll need

• Education: Master’s degree in Public Administration, International Affairs and Development, Economics, Public Policy, Business Administration, Data Science, or other fields relevant to the responsibilities of the role.
• Experience: At least three years of progressive experience in operational coordination, portfolio management, and data analysis, preferably within international development or multilateral institutions. Experience working in fragile contexts like Haiti is highly desirable.
• Language: Proficiency in Spanish and English, spoken and written, is required. Additional knowledge of French is preferable

Requirements

• Citizenship: You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.
• Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

Type of contract and duration

International staff contract, 36 months initially, renewable upon mutual agreement.

What we offer

Benefits

The IDB Group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:

• A competitive compensation package, including an annual base salary expressed on a net-of-tax basis.
• Leaves and vacations: 24 days of paid time off + 8 personal days + sick leave + gender- neutral parental leave.
• Health Insurance: IDB Group provides employees and eligible dependents with a robust medical benefits program that covers medical, dental, vision, preventive care, and prescription drugs.
• Pension plan: defined benefit pension plan that provides financial security and support employees in planning for their future.
• We offer assistance with relocation and visa applications for you and your family when it applies.
• Hybrid and flexible work schedules.
• Health and well-being: Access to our Health Services Center that provides preventive care and health education for employees.
• Development support: We offer tools to boost your professional profile, such as mentoring, 1:1 professional counseling, training and learning opportunities, language classes, mobility options, among others.
• Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, Spouse Career Program, and others.

Our culture

At the IDB, we work so everyone brings their best and authentic selves to work while finding their purpose. Our people consistently strive for excellence, and we recognize and celebrate the impact of their contributions.

In our efforts to drive innovation, we intentionally include all voices, cultivate a sense of belonging and champion fairness. We welcome individuals from underrepresented groups to join us and share their unique perspectives.

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, 

Our Human Resources Team carefully reviews every application.