DIRECTOR GENERAL
Ubicación: Caribbean Lake Park, Punta Cana, República Dominicana
Tipo: Tiempo Completo
Sobre Nosotros: Caribbean Lake Park es un parque acuático de wakeboard de primer nivel que ofrece experiencias emocionantes en deportes acuáticos y diversión familiar en un entorno tropical. Dentro del complejo gestionamos también el espacio de eventos y bodas www.batu.do y la reconocida discoteca www.maroca.do. Nos enorgullecemos de brindar un servicio excepcional, seguridad y entretenimiento a nuestros visitantes, manteniendo un ambiente de trabajo vibrante y de apoyo para nuestro equipo.
Resumen del Puesto: Estamos buscando un Gerente General experimentado y dinámico para supervisar las operaciones diarias de Caribbean Lake Park. El candidato ideal tendrá una sólida experiencia en la gestión de instalaciones recreativas o de hospitalidad, con una pasión por los deportes acuáticos y un compromiso con la creación de experiencias memorables para nuestros visitantes.
Responsabilidades Clave:
• Gestión Operativa: Supervisar todos los aspectos de las operaciones del parque, incluyendo personal, mantenimiento, servicios al cliente y protocolos de seguridad.
• Liderazgo del Personal: Reclutar, capacitar y supervisar a un equipo diverso, fomentando un entorno de trabajo positivo y productivo.
• Supervisión Financiera: Desarrollar y gestionar presupuestos, monitorear el rendimiento financiero e implementar medidas de control de costos para asegurar la rentabilidad.
• Experiencia del Cliente: Asegurar altos estándares de satisfacción del cliente mediante la resolución de problemas, la mejora de servicios y la implementación de comentarios.
• Marketing y Promociones: Colaborar con el equipo de marketing para desarrollar y ejecutar estrategias promocionales y eventos para aumentar la asistencia al parque.
• Seguridad y Cumplimiento: Garantizar el cumplimiento de las regulaciones de salud y seguridad, y gestionar la evaluación de riesgos y los protocolos de respuesta a emergencias.
• Compromiso Comunitario: Construir y mantener relaciones con negocios y organizaciones locales para promover el parque y mejorar la participación comunitaria.
Requisitos:
• Experiencia: Mínimo de 5 años de experiencia en gestión en un entorno recreativo, de hospitalidad o relacionado. Experiencia en parques acuáticos o entornos similares es altamente deseable.
• Habilidades de Liderazgo: Capacidad comprobada para liderar y motivar a un equipo, con habilidades interpersonales y de comunicación sólidas.
• Conocimientos Financieros: Experiencia en gestión de presupuestos, análisis financiero y control de costos.
• Servicio al Cliente: Compromiso demostrado con la entrega de experiencias excepcionales a los clientes y manejo efectivo de problemas.
• Educación: Título universitario en Administración de Empresas, Gestión de Hospitalidad o un campo relacionado. Certificaciones relevantes o formación en seguridad acuática y gestión recreativa es un plus.
• Flexibilidad: Capacidad para trabajar fines de semana, festivos y horarios extendidos según sea necesario.
• Pasión por los Deportes Acuáticos: Se prefiere un interés genuino en el wakeboard y los deportes acuáticos.
Beneficios:
• Salario Competitivo: Paquete de compensación atractivo basado en experiencia y calificaciones.
• Salud y Bienestar: Seguro de salud integral.
• Tiempo Libre Pagado: Políticas generosas de vacaciones.
• Desarrollo Profesional: Oportunidades para capacitación y avance profesional.
• Descuentos para Empleados: Descuentos en la entrada al parque, alimentos y mercancía.
• Ambiente de Trabajo: Disfruta de un entorno vibrante y tropical con un equipo dinámico y experiencias emocionantes diarias.
Caribbean Lake Park es un empleador que ofrece igualdad de oportunidades. Celebramos la diversidad y estamos comprometidos a crear un entorno inclusivo para todos los empleados.
ANALISTA DE REPUESTOS
• Estudiante universitario o graduado de las carreras de Administración de Empresas, Contabilidad o carreras afines.
• Cursos o talleres en el área de repuestos automotriz.
• Curso en logística y manejo de inventarios.
• 1 año de experiencia en posiciones similares.
• Conocimiento de Paquete de Office.
• Buena comunicación oral y escrita, orientación al logro y trabajo en equipo.
• Disponibilidad inmediata.
• Disponibilidad para laborar los sábados.
MANAGER UNIFORMS
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
- Positively and collaboratively support the FWC2026 Uniforms program with all initiatives leading up to and including tournament-time delivery.
- Maintain shared responsibility for business assets and uniforms, ensuring fair and equitable entitlements of goods to relevant parties.
- Lead on strategy for planning of uniform distribution operations for Host City delivery model.
- Become an expert with new systems, technological applications which will serve the distribution process of uniforms across the tournament.
- Critical to deliver both the strategy and implementation uniform program in lockstep with Senior Manager to various stakeholders, ensuring consistent approach across 16 Host Cities, 3 countries.
- Maintain awareness and established control mechanisms of inventory throughout product lifecycle, to be rolled out to each distribution centre.
- Develop and support dissolution process for key assets and facilities.
- Work in collaboration with the Senior Manager to define the uniform training program and related materials; deliver trainings across multiple Host Cities collaboratively.
- Uphold established workforce and uniform guidelines, policies, and procedures.
- Demonstrate exemplary communication skills within the FWC2026 functional areas, supporting uniform team members with information dissemination.
- Execute tasks with a focus on Customer Excellence to clients, internal and external, across the business.
- Travel will be required to support tournament and pre-tournament deliverables.
- Shift work will be required during delivery of the tournament.
YOUR PROFILE
For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
The specific competencies we require for this position are:
- Fluent in English and Spanish.
- 5+ years' experience in an event environment within uniform distribution and/or logistics.
- Bachelor's degree, specialization in business, supply chain management or related field.
- Comfortable leading a team in a fast-paced, dynamic environment with often competing priorities.
- Proven ability to successfully balance priorities and multiple demands on time and quality against tight deadlines and calmly solve problems.
- Exemplifies quality working relationships with colleagues and external stakeholders.
- Confident trainer; excellent communicator.
- Exceptional provider of support to multi-layer teams.
- Strong organizational and team leadership abilities.
- Adept with leading development of new procedures and systems.
- Effective communication with diverse workforce
MANAGER VOLUNTEER SYSTEMS, VOLUNTEER PROGRAM
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Volunteers are at the heart of FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FIFA World Cup 2026™. As football unites the world, the Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America.
THE POSITION
The main responsibilities of the Systems Manager, Volunteer Program for the FIFA World Cup 2026 include:
• Support the Volunteer Systems Senior Manager in ensuring all technical requirements are thoroughly addressed within the system.
• Assist in defining and refining volunteer journey requirements across all modules of the volunteer management system, including Recruitment, Assignments, Scheduling, Rostering, Training, Accreditation and Uniform Distribution, and tournament Operations.
• Develop and define the integration matrix mapping necessary for all relevant systems, ensuring seamless connectivity and data flow across platforms.
• Work closely with the volunteer team to deliver comprehensive system training, ensuring exceptional service for system users. This involves prioritizing user requests, managing deadlines, and defining essential system reports to support operational needs.
• Coordinate the development and delivery of the system to meet all required specifications. Provide ongoing problem resolution and support following the go-live date to ensure seamless system performance.
• Contribute innovative ideas to improve and optimize system workflows.
• Collaborate with Contact Centre and shared back-office end users to deliver comprehensive support on all system-related materials, ensuring efficient resolution of issues and effective use of the systems.
• Work in close collaboration with internal FIFA Functional Areas and Host Cities to help ensure the successful development, implementation and management of the Volunteer Management System.
• Identify and report system-related issues, and diligently follow up to ensure their resolution or escalate as necessary to mitigate potential impacts.
• Manage the administration of the Volunteer system, ensuring the timely delivery and implementation of required functionalities to meet project objectives and user needs.
YOUR PROFILE
• Desired - Bachelor’s degree in Engineering, IT, Computer Science or related field.
Work Experience
• Higher Education qualification in Engineering, Information Technology, Computer Science, Project Management or related discipline is highly desired.
• Excellent knowledge around management systems services and business processes that can realize project benefits.
• Significant experience in major multi-sport or multi-location events is a strong advantage.
• Prior working knowledge of Rosterfy and / or alternative workforce and volunteer platforms with strong skills in building various system modules and automations is desired.
• Ability to work on large-scale platform structures that include multiple subdomains and to build logical actions for inheriting elements across both main and sub-accounts.
• Strong skills in using and building complex system automations that can handle multiple logical processes across several system sub-accounts.
• Prior experience in preparing business requirement documents for various system integrations, including high- and low-level design integration matrix mapping and test case scenarios.
• Strong knowledge in designing multiple permission roles across several subaccounts that meet the criteria and accommodate different responsibility levels for system admin users.
• Ability to balance priorities whilst working in a fast-moving progressive environment.
• Strong team player, adaptable to working under tight timelines, and ready to step in wherever needed to drive success, with a commitment to delivering results without compromising quality.
• Exceptional attention to detail.
Languages
• Fluent in English. Spanish and / or French proficiency is a plus
Technology
• Strong proficiency in using technology, including the Office 365 suite and industry-specific software.
• Experienced in working with various Event Management Systems and/or Volunteer Management Systems.
• Advanced knowledge of Rosterfy modules and their functionalities.
• Expertise in developing and utilizing Excel formulas and macros for data management and analysis.
• Strong skills in generating reports and creating visualizations using Power BI.
MANAGER TEAM FACILITIES SPECIAL PROJECTS
Under the guidance of the Senior Team Facilities Manager (USA) and Team Services Lead (Zurich) and working alongside the wider Team Services team and other tournament functional areas, the Team Special Facilities Projects Manager is responsible for coordinating the specific projects related to teams and referees for the FIFA World Cup 26 as well as the FIFA Club World Cup 2025™ in the three host countries.
THE POSITION
• taking the lead in communications with all Team Base Camp city authorities for planning and organizing open-to-public training sessions and community events for the FIFA Club World Cup 2025, if relevant, and the FIFA World Cup 26;
• overseeing the meet & greet program for teams by liaising with all Team Base Camp city authorities to assess operational plan and ensure successful project implementation on-site;
• liaising with all Team Base Camp city authorities on the catalogue of additional services and facilities for teams and their extended groups (friends and family);
• leading additional Team Services projects, such as team preparation camps and friendly matches;
• preparing various operational concepts, policies and procedures related to Team sServices and Refereeing services for the FIFA World Cup 26 and FIFA Club World Cup 2025;
• Leading the TBC Brochure including the management process for FCWC25 and FWC26
• Representing Team Facilities project at various operational meetings and other relevant activities for participating teams (including for their families and friends); and providing regular reports and carrying out other duties as assigned by the Senior Team Services Facilities Manager (USA) and Team Services Lead (Zurich);
YOUR PROFILE
• Able to manage a group of people working on the same projects and, as required, coordinate people in other functional areas to contribute to projects.
• Ability to create strong relationships with external stakeholders and maintain a high level of engagement.
• High energy levels, exceptional planning and organizational skills, strong negotiation and facilitation skills, excellent communication and presentation skills, and positive relationship management abilities.
• Capable of making decisions using problem-solving skills and exercising sound judgment to achieve results.
• Comfortable working in an international, demanding and changing environment.
• Able to work effectively as part of a team and adapt to and work well with people of other cultures and backgrounds.
Work experience
• A minimum of five years of experience in event management, ideally at the international level.
• Experience in building relationships with city authorities and understanding of USA/CAN/MEX specifics in organizing local events.
• Experience and knowledge of team facilities, venue operations, community projects is an asset.
• Proven track record in managing complex projects, including both pre-event planning and event implementation.
• Knowledge of team facilities, community events and competitions in a tournament setting, ideally from working in or at least having a thorough understanding of a football environment.
• Extensive and well-founded knowledge of event and competition operations.
Languages
• Fluency in English (oral and written); any additional language skills an asset.
Technology
• Strong administrative and IT skills, including MS Office (Word, Excel, PowerPoint, Teams).
MANAGER ACCESS MANAGEMENT BRIEFING & REPORTING
Reporting organisationally to the Head of Access Management, the Manager, Access Management Briefing & Reporting will be a key member of the FIFA26 Access Management team. They will be responsible for providing a range of tools and reports to assist in the planning of the FWC2026 at all stadiums. Such tools and reports will include:
• Conducting crowd modelling simulations.
• Utilising existing and previous event data to identify arrival patterns of spectators and accredited staff at the stadiums, based on client groups and stadium capacities.
• Updating plans and identifying issues as stadium overlay plans are adjusted.
• Creating usable reports for HQ, management and identified stake holders pertaining to the movement of spectators and staff during the tournament period.
Through close coordination with the Access Management Team and other Functional Area (FA), they ensure that the operations relating to the movements of persons holding an access device into and within the stadiums meet the requirements and provide efficient, safe, and well-planned ingress, circulation & egress.
The Manager, Access Management Briefing & Reporting will manage a Coordinator, Briefing & Reporting whose primary function will be to support the Manager, and conduct data deep dives, and research as necessary.
The Manager, Access Management Briefing & Reporting will be an active member of the Access Management (ACS) HQ team throughout the planning phases and the tournament period. During event time, they will be the desk lead for the ACS function in the Main Operations Centre (MOC).
THE POSITION
• Training on crowd dynamics to stake holders as required.
• Develop training materials for ACS staff, safety & security staff and volunteers.
• Planning and mapping of client group flows as they arrive at the stadium, enter through the security perimeter, and circulate around the stadium.
• Ensuring all client group flows, paths of travel, entrances and exits planned for people with disabilities and/or limited mobility meet FIFA and related local Accessibility standards and requirements.
• Providing advice and support to wayfinding during the Last Mile.
• Creating data and intelligence formulated reports as required to assist in the safe planning of this tournament.
• Providing expert advice on crowd dynamics to other key functional areas and host city authorities.
• Liaising with Transport to provide advice on temporary public transport options at the stadiums.
YOUR PROFILE
• Bachelor’s degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security or similar.
• Qualifications in Crowd modelling and simulation.
• If experience is compensating, lower degree is welcome to apply.
• Football (soccer) crowd dynamics knowledge.
• FIFA access management knowledge is a plus.
• Effective interpersonal communication, influencing and negotiation skills.
• Strong problem solving and analytical skills.
• Stature and professional experience necessary to interact as tough partner with senior colleagues.
• Good judgement, superb integrity, maturity, and fairness in dealing with people.
Work Experience
• Minimum experience of 4 years in the sport event industry, preferably within access management, crowd safety, crowd modelling, safety and security or venue management. Experience within FIFA is an advantage.
• Wayfinding and route planning in a large stadium environment.
• Single-sport, multi-venue event experience.
• Management and leadership of a team in high pressure tournament operations.
• Demonstratable ability to manage multiple projects concurrently and under pressure.
Languages
• Fluent in English.
Technology
• Crowd simulation systems.
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project, Power BI) and planning software and online collaboration tools
MANAGER FIFA COMMUNITY CUSTOMER CARE
Reporting organisationally to the Ticketing Customer Relationship Senior Manager , the Ticketing FIFA Football Community Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA Football Community ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all FIFA Football Community Entities with ticketing enquiries. Focuses particularly on the delivery of effective ticketing customer care for the FIFA World Cup 2026™.
THE POSITION
- Plan and implement effective customer care strategies and processes across all the established communications channels (email, phone and any other ticketing bespoke systems)
- Train and manage a small team, in line with the sales strategy and FIFA ticketing requirements, policies and regulations, including regular quality assurance checks
- Perform customer care ticketing processes (back office and onsite) whenever required
- Build, manage and maintain successful relationships with all FIFA Football Community whilst resolving all issues and enquiries
- Manage and monitor the ticket quota and requests allocated to FIFA Football Community
- Issue all necessary ticketing communications and be able to translate into required languages, where applicable
- Present ticketing information and deliver training to FIFA Football Community Entities and other stakeholders both in person and online
- Plan effective communication and escalation processes and ensure implementation within the team
- Plan and implement quality control procedures to ensure that any deviation from the requirements is detected and corrected as soon as possible
- Actively research and implement solutions to pro-actively increase the productivity of the group sales customer care team, and maximize customer information and satisfaction
- Analyze and report regularly on KPIs and the effectiveness of customer care being delivered
- Pro-actively identify and report on patterns and risks, and implement processes to mitigate them
- Ensure that all customer care processes are in compliance with the different FIFA functional areas requirements, including but not limited to Legal, Sustainability, Data Protection, Finance, etc.
- Liaise with internal and external stakeholders to ensure the relevant customer care information is available and share applicable knowledge
- Ensure an efficient administration and archive of all versions of customer care and knowledge base, in all languages
- Report on the implementation of sales strategy and ticketing requirements
- Ensure adherence to specific operational deadlines and project plans and compliance with ticketing policies, regulations and GDPR.
- Any other duties that may be assigned.
YOUR PROFILE
- Bachelor or master’s degree or equivalent in relevant area.
- Planning and delivery of Customer Care for corporate customers/business stakeholders (Essential)
- Leading and managing small teams (Essential)
- Excellent communication and relationship management (Essential)
- Good numeracy (Essential)
- Ticketing (Good to have)
- International Sports Events (Good to have)
- Venue and onsite operations experience for major sports event (Good to have)
- Fluent in English, spoken and written (Essential)
- Fluent, spoken and written, in any of the following: French, Spanish, German (Ideal)
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project), planning software and online collaboration tools
- CRM software for case management
- Use of Ticketing applications and tools (good to have)
OFFICE RECEPTIONIST
Reporting organisationally to the Executive Director of Workforce, the Office Receptionist will be a key member of the FIFA26 Miami Office, and work in close collaboration with the Administration team. and other key individuals responsible for delivering administration services to the Miami office for various teams.
THE POSITION
• Answer incoming calls and direct them to the appropriate person or department, or take messages as needed.
• Manage the office's main email inbox, responding to inquiries or forwarding messages to the relevant team members.
• Maintain the cleanliness and organization of the reception area, ensuring it reflects the professionalism of FIFA.
• Manage incoming and outgoing mail and packages, including sorting, distributing, and logging deliveries.
• Schedule appointments, meetings, and conference rooms for staff and visitors using electronic calendar systems.
• Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents.
• Monitor and maintain office supplies inventory, placing orders as needed to ensure adequate stock levels.
• Assist with basic clerical duties, including typing, drafting correspondence, and preparing documents.
• Serve as a liaison between visitors and staff, providing information and assistance as required.
• Adhere to security procedures by monitoring access to the office and issuing visitor badges as necessary.
• Collaborate with other administrative staff to ensure seamless operations and support across the organization.
• Stay informed about FIFA events, initiatives, and policies to provide accurate information to visitors and callers.
• Handle sensitive information with confidentiality and discretion, maintaining privacy and security protocols at all times.
YOUR PROFILE
• Strong organizational skills with the ability to multitask and prioritize tasks effectively, ensuring smooth operations and timely completion of duties in a dynamic work setting.
• Familiarity with office equipment and software, including phone systems, email platforms, calendar applications, and basic administrative tools, enabling efficient communication and task management.
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
EXECUTIVE ASSISTANT
THE POSITION
• Assist in organizing and managing travel logistics, including transportation and accommodations
• Manage, track, and submit expense reports.
• Coordinate and maintain calendars, scheduling, appointments, and cross functional meetings where required.
• Create, prepare and manage documentation, reports, and presentations, including but not limited to formats such as PowerPoint presentations, excel spreadsheets, and Word documents, related to the assigned Functional Areas.
• Assist with intra-and inter-departmental communications as requested or required by the assigned Functional Areas.
• Facilitate collaboration between different departments and stakeholders to ensure smooth operations.
• Handle sensitive and confidential information with utmost discretion and professionalism.
• Prepare meeting agendas, take minutes, and follow up on action items to support efficient decision-making.
• Coordinate and support tournament-related meetings, workshops, and conferences.
• Take on special projects across assigned Functional Areas as needed or requested.
YOUR PROFILE
• Minimum of 3 years of work experience in an executive assistant/administrative assistant role, preferably for the sports industry
• Strong communication skills, both oral and written
• Ability to work under pressure
• Positive attitude, patience, and persistence
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
ENCARGADO(A) MÁQUINAS VENDING (SANTIAGO)
|
Propósito General: |
Responsable de la gestión de verificación de las máquinas vending con relación al estado de la máquina y de los productos, junto a la asistencia a los clientes sobre las mismas. |
|
Número |
Función/Responsabilidad |
|
1 |
Supervisar el funcionamiento general de las máquinas. |
|
2 |
Verificar la limpieza y organización de los productos en las máquinas. |
|
3 |
Asistir a los clientes que reportan incidencias en las máquinas. |
|
4 |
Reportar al técnico cualquier incidencia técnica en las máquinas. |
|
5 |
Entregar monedas dos días a la semana para cambio en la caja. |
|
6 |
Indicar al Operador las actividades a realizar. |
|
7 |
Coordinar las rutas de los operadores. |
|
8 |
Supervisar la fumigación de los equipos. |
|
9 |
Asistir en el almacén durante la recepción de mercancía. |
|
10 |
Revisar estadísticas de productos vendidos en las máquinas. |
|
11 |
Cumplir con las normas y procedimientos de la empresa. |
|
12 |
Realizar otras tareas complementarias según necesidades del supervisor inmediato. |
|
Otros |
Puede estar estudiando mercadeo o administración de empresas, tener conocimiento en almacén y debe poseer cualidades como liderazgo y servicio al cliente. |
| Requisitos | -Secundaria completa o equivalente; formación técnica en mantenimiento o una disciplina relacionada es un plus. -Experiencia: Experiencia de al menos 1 año en roles similares de operaciones o mantenimiento . -Licencia de conducir de carro manual |
||
Horario: Lunes a Viernes de 8am a 5pm y Sábados de 8am a 12pm.
Beneficios:
-Bonificación (según ley)
-Salario de Navidad: Según lo establecido por ley
- Seguro médico privado: Cobertura 100% al titular (Plan Alpha Universal)
-Alimentos: Cobertura 67% en desayuno y almuerzo
-Plan de desarrollo: Cobertura en capacitaciones, programas
-AFP
COORDINADOR DE OPERACIONES VENDING
PROPÓSITO GENERAL
Responsable de definir y coordinar las actividades operacionales del negocio vending asegurándose de la correcta logística y funcionamiento de estas, así como tener el control de las tareas que inciden en la eficiencia del negocio. Zona Norte(Santiago-Moca).
FUNCIONES PRINCIPALES/RESPONSABILIDADES
1. Planificar logística operativa correspondiente a las zonas, integrar rutas garantizando la rentabilidad y eficiencia de la misma.
2. Asegurarse de que las políticas y controles de ejecución de la labor de personal están dentro de los (lineamientos definidos).
3. Mantener comunicación directa con servicio técnico para la integración de esta área como soporte de la operación vending, haciéndose responsable del seguimiento a los siguientes procesos.
3.1 Dar seguimiento a la instalación de nuevos equipos en clientes en función de la prioridad establecida por el área comercial.
3.2 Mantener una línea de comunicación con ST para desarrollar un flujo de la resolución de problemas técnicos, teniendo conocimiento de la incidencia, frecuencia de estas por clientes y tiempo de respuesta.
4. Responsable de garantizar el correcto manejo de inventario de los vehículos y máquinas para controlar y minimizar roturas, vencimiento y perdida de productos.
5. Dar seguimiento a los resultados financiero de la zona para establecer retiros de equipos, adiciones de clientes o equipos, así como tendencia de uso de método de pagos para facilitar las decisiones de manera oportuna.
6. Garantizar que el personal este cumpliendo con las directrices aplicadas y rutas asignadas dentro de las políticas establecidas.
7. Evaluar los resultados de los criterios de desempeño para la correcta aplicación del bono por ejecución.
8. Mantener comunicación con el Analista Vending para el requerimiento de las informaciones que necesite para cumplir con las actividades de su cargo.
9. Comunicar al Coordinador de Servicio Técnico la falla de la plataforma de pago. En caso de no solucionar la incidencia, El Coordinador de servicio contactará al suplidor de servicios de la plataforma de pagos, y mantendrá retroalimentado al Coordinador de operaciones estatus del caso para dar repuesta rápida a los problemas que se presentan con el uso de las tarjetas al consumidor en las maquinas.
10. Planificación de ruta de supervisión gestión de Operadores y Gestores de puntos de ventas por zonas (Uso Interno).
11. Salir al terreno para mantener contacto no solo con los clientes, si no también identificar puntos de mejoras con los gestores y operadores.
11.1 Visitas a puntos de ventas a de bordo de ruta con operadores y gestores.
11.2 Supervisión aleatoria de puntos de ventas para validar la gestión del Operador y Gestor.
12. Establecer planes de educación al consumidor uso de plataformas digitales de pago.
13. Definir necesidades del personal con RH para una mejor interacción con consumidores y/o clientes.
Requisitos:
- Graduado en Mercadeo, Administración de Empresas, ingeniería industrial o carreras afines
- Nivel de licenciatura
- Post grado de Gerencia u operación (no obligatoria)
- Manejo de paquete Office, (Excel y Power Point)
- Manejo de Sap (preferible no obligatoria)
- 2-3 años de experiencia en cargos similares
GERENTE DE ZONA-PUNTA CANA
PROPOSITO GENERAL
Responsable de hacer cumplir una operación eficiente y comprometida con la calidad en las tiendas asignadas a
su zona, velar por el cumplimiento de los estándares, control de costos, cumplimiento de los protocolos de
sanidad, hacer cumplir la programación de limpieza y mantener en buen estado las instalaciones y equipos.
Proyecta liderazgo, dirige y desarrolla profesionalmente a sus Gerentes y Sub-Gerentes de tienda, motivándolos,
entrenándolos y fortaleciéndolos en todas las áreas de la operación en tienda.
FUNCIONES PRINCIPALES/RESPONSABILIDADES
1. Promueve el trabajo en equipo.
2. Planificación (Establece Objetivos, medidas y actividades a corto, mediano y largo plazo)
3. Supervisa las prácticas de Gerentes y Sub-Gerentes para asegurarse de que sigan los estándares,
regulaciones, políticas y procedimientos establecidos por la empresa, brindándoles toda la asesoría y
asistencia necesaria para lograr resultados y manejar los equipos de colaboradores de manera eficiente.
4. Organiza (coordina múltiples tareas para garantizar un flujo de trabajo adecuado y cumplir con la fecha de
entrega de sus tareas asignadas).
5. Identifica áreas que necesitan mejorar, aporta ideas y soluciones para la solución.
6. Control de Costos de la zona asignada, garantizando que la variante sea menor al 2% mensual y creación del
ParStock de las tiendas asignadas a su zona.
7. Manejo de KPI para evaluar desempeño del equipo y reaccionar eficientemente.
8. Supervisa la capacitación continua de todos los miembros del equipo.
9. Coordinar actividades extraordinarias (Truck).
10. Realizar la elaboración de presupuestos de Zonas.
11. Construir talento organizacional promoviendo el desarrollo de líderes internos.
12. Brindar el asesoramiento y la asistencia necesarios para garantizar que los gerentes establezcan relaciones
comerciales con el fin de que las cafeterías sigan siendo rentables.
13. Da seguimiento a que los depósitos sean realizados diariamente.
14. Asegura que la empresa obtenga ganancias garantizando una operación eficiente, monitoreando el correcto
uso de la materia prima e incentivando el aumento de ventas.
15. Asesorar al gerente de tienda en cuanto a terminación de conflicto, llevar a cabo diciplina cuando amerite e
indicar oportunidades de mejora para los colaboradores, así como proponer capacitaciones de mejora
continua.
16. Participar en el reclutamiento de manera activa para aportar en la selección de los candidatos de las tiendas.
17. Realizar otras tareas según las necesidades de su supervisor inmediato.
18. Cumplir con las normas y procedimientos establecidos por la empresa.
19. Supervisar el cumplimiento con las normas establecidas para la manipulación e inocuidad de los alimentos.
20. Garantizar el cumplimiento de las normas y procedimientos definidos para nuestras tiendas.
Requisitos:
-Licenciatura en Administración de Empresa, Administración Hotelera, Alimentos y Bebidas o carreras afines.
-Diplomado o Maestría en A&B, Operaciones de Restaurantes o áreas afines a eventos y servicio al cliente.
-Mínimo 3 años de experiencia en área de servicio de Restaurante, Hoteles o Cafeterías.
-Experiencia en Restaurantes de Cadena.
-Conocimiento en presupuestos y manejo de capital humano.
-Conocimientos en la normatividad en materia de manipulación de alimentos y bebidas, y restaurantes.
COORDIANADOR DE EXPERIENCIA AL CLIENTE
-Atención directa a clientes.
-Planificar, organizar, priorizar y delegar las tareas para garantizar la calidad de servicio ofrecida al cliente.
-Coordinar proyectos e iniciativas vinculadas a la atención al cliente.
-Seguimiento de las operaciones diarias del equipo.
ASISTENTE ADMINISTRATIVA
- Estudiante o graduada de Administración, Mercadeo o afines.
- Experiencia en posiciones administrativas (Preferible).
- Planificación y Organización.
- Buenas relaciones interpersonales.
- Proactiva.
ASISTENTE DE CRÉDITOS Y COBROS
| Requisitos: |
| Graduado de Licenciatura en Contabilidad |
| Más de 1 año de experiencia |
| Manejo y dominio paquete Office (principalmente Outlook, Excel y Word) |
| Manejo de Microsoft Dynamics NAV, preferiblemente |
| Servicio al Cliente |
| Buena expresión, fluidez oral y escrita |
| Buenas relaciones humanas |
| Disposición al cambio |
| Compromiso, responsabilidad y puntualidad |
| Habilidades de negociación y resolución de conflictos |
| Orientado al cumplimiento de metas, objetivos y trabajo en equipo |
| Con sentido de permanencia |
| Favor enviar cv al correo ltavarez@santillana.com y en el asunto escribir el puesto al que aplica. |
COORDINADORA DE AGENCIA EN MANAGUA
REQUISITOS
Nivel académico: Licenciatura en Administración de empresas, mercadeo, ING. Industrial.
Experiencia: 3 años en el área comercial, administrativa y logística a nivel supervisión Experiencia en empresas de consumo masivo (ALIMENTOS)
Conocimientos: Diseño y estrategias de crecimiento comercial, supervisión de personal, Experiencia previa en establecer las rutas apropiadas para entrega para entregas a clientes, para la entrega de pedidos a clientes, manejo de sistema SAP, facturación, manejo de KPI's.
Actividades a realizar:
Desarrollo de estrategias de entrega a tiempo de pedidos, pago a personal, manejo de personal.
Facturación, otros
