CUSTOMER SERVICE AGENT
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People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, and Nicaragua
Work Schedule: Monday-Friday, 9 am - 5 pm EST
Language: Fluent written and spoken English (C1/C2)
About Us:
We build remote teams for businesses across industries. Our main values are ACTION, CARE, OUTSTANDING, DEPENDABILITY, and ENERGY.
The Role:
We are seeking motivated and problem-solving Customer Service Representatives to join our dynamic team. This role involves providing timely and accurate support to our client’s customers through various channels, including chat, email, and ticketing systems. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
You’ll have success here if you value clear processes and feel qualified to do the following:
- Respond to customer inquiries and provide assistance via live chat, email, and ticketing systems.
- Resolve customer issues and concerns in a professional and timely manner.
- Accurately document customer interactions and maintain detailed records in our customer service database.
- Collaborate with other team members to escalate complex issues and ensure timely resolution.
- Proactively identify trends or recurring issues and suggest improvements to enhance the customer experience.
- Maintain a positive and empathetic attitude while interacting with customers.
- Adhere to company policies and procedures regarding customer interactions and data privacy.
- Keep up-to-date with product knowledge and updates to effectively address customer inquiries.
- Provide feedback to the management team on customer trends, product issues, and process improvements.
- Assist with additional customer service tasks and projects as needed.
- Receive inbound calls and follow up on clients when needed.
Our projects could include only some of the functions listed, as well as additional ones not listed here.
Requirements:
- C1/C2 English and Spanish writing and speaking skills.
- At least 1 year of experience in administrative roles, preferably remote.
- Graduated (or soon to graduate) with a college degree.
- A quiet home office with a desk and office chair.
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
We value relevant work experience and 'hard' skills, but we also look for smart people who possess the soft skills that will make them successful as remote team members, such as hard-working, good communication, punctuality, common sense, fast learning, initiative, orientation to detail, professionalism, positive attitude, consistency, reliability, and honesty.
Pay & Benefits:
- Our pay rate: is $4/hr (approx $670-704/month).
- Pay rate increases by US$1/hr with each anniversary working with the same Client.
- Ongoing pay rate increments annually.
- Discretionary client bonuses (most of our clients award annual bonuses to their team members).
Full-time client placements also allow you to enjoy the following benefits:
- Most US federal holidays as paid time off
- 4 days paid time off (most of our clients provide even more PTO days).
- Monthly stipend for medical insurance (after an induction period).
- Birthday/Anniversary bonuses.
- Gym/Wellness allowance.
- Unlimited online fitness classes with our online personal training partner.
- Invites to our annual Christmas parties and other in-person or online gatherings.
Apply now! https://apply.workable.com/valatam/j/F84E8DC972/apply/
IMPLEMENTATION SPECIALIST
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Hi! We’re Craftybase, a growing B2B SaaS startup in the manufacturing and inventory management space. We help small DTC makers keep track of their materials, products, and orders so they can grow their businesses profitably.
We’re a small, early-stage company. In early 2021, we were accepted into the TinySeed accelerator program & raised seed funding.
We are profitable and growing, and it's an exciting time to join our team. We've put a lot of attention and hard work into our product, and we think we've built the absolute best inventory system for small makers—our thousands of happy customers agree. We are seeking a proactive and results-driven Implementation Specialist to join our team.
The Role
As our Implementation Specialist, your primary focus will be driving user activation and enhancing customer engagement through personalized onboarding experiences and other customer success initiatives. Handling support tickets will be a secondary responsibility, useful for maintaining product knowledge and gathering valuable customer insights.
Your objective will be to ensure our users get the most out of Craftybase, guiding them through a smooth onboarding process, showcasing how to use the product effectively, and helping them unlock its full potential.
This is a full-time remote role.
Why YOU Should Apply
This is a unique opportunity to shape and help build out our implementation team at a pivotal time for the company. We are growing and have exciting plans to accelerate our growth further. We deeply understand that quality onboarding and engagement efforts are key to this success.
Responsibilities and Day-to-Day
As a small company, we sometimes must wear more than one hat. If you’re someone who prefers to stay in your lane and within your comfort zone, this type of role is not one you’re going to enjoy.
This role does not require that you know how to code, and there will be no coding involved. However, it does require that you be technically minded enough to explain more complex software functionality in a compelling and easy-to-understand way to a prospect who does not have as much technical inclination.
Here are some of the key parts of the role:
Customer Onboarding & Activation:
- Conduct personalized onboarding calls and demos, helping new users set up Craftybase and quickly realize its value.
- Guide trial users through the activation process, addressing any challenges and increasing the likelihood of subscription.
- Monitor customer health metrics to track user engagement and ensure successful product adoption, especially for larger makers.
- Continuously help improve the onboarding and activation process to deliver a seamless user experience.
Feedback & Product Improvement:
- Gather and document customer feedback to share with the product team, helping drive improvements to features and overall user experience.
- Participate in feedback sessions with the product team to ensure the customer voice is reflected in product development.
- Identify common customer pain points to inform content creation and help develop features that enhance user adoption.
Support & Engagement (Secondary Focus):
- Handle support tickets as needed, providing empathetic, personalized responses to maintain product knowledge and gather insights into user challenges.
- Use direct interactions with users to stay updated on customer needs, trends, and feedback.
- Leverage feedback from support to address user issues during onboarding and improve future processes proactively.
Side Projects
When not directly engaged with customers, we expect you to work on side projects designed to improve the effectiveness and efficiency of our onboarding efforts. These projects all share a common goal: making the other parts of your job easier and allowing you to be even more successful.
For example, based on your skills and interests, you might:
- Participate in live webinars, focusing on different user groups such as new trialists, advanced users, and industry-specific segments.
- Suggest, create, and maintain educational resources.
- Assist in the creation and maintenance of a high-quality video library, focusing on solving real-world customer problems and explaining key features.
- Ensure the Knowledge Base is up-to-date and filled with relevant content that empowers users to resolve issues independently.
Requirements
In this role, you will need to take complete ownership of your assigned projects and customers. You will be given all the tools and support to be successful without being told what to do every step of the way. If you find this appealing, then this may be the perfect position for you.
- You have experience working within small, fast-paced agile teams.
- You demonstrate friendliness and empathy when conversing with customers and other people, and can relate well to a variety of different people.
- You have a reliable and fast internet connection.
- You will be geographically based in a US timezone and willing to work US hours.
You have:
- Experience in customer success, onboarding, or support roles in a SaaS or tech environment.
- Excellent communication skills for leading webinars, creating educational materials, and engaging with users.
- Strong problem-solving skills and an analytical mindset to gather customer insights and recommend improvements.
- Passionate about helping users succeed through personalized experiences with a focus on Craftybase's value.
In addition to this, you are:
- Very trustworthy and professional.
- Fully conversant with the English language (both written and verbal).
- Able to work independently and use both common sense and initiative where required.
- Have impeccable time management abilities and are ready to work in a fast-paced start-up environment.
- An excellent communicator with customers, the support team, and management.
- Comfortable working with remote, distributed, culturally diverse teams.
- Results-driven and transparent about your work output.
- A quick learner who is comfortable and willing to ask questions when unsure.
- Willing to collaborate on new ideas with others and accept critical feedback to make these ideas better.
- Enthusiastic and passionate about our product and the customers that we serve.
Nice-to-haves:
- Experience with commerce platforms such as Etsy, Shopify, Woocommerce, and Square (familiarity with products, orders, inventory, etc.).
- Experience with inventory and accounting concepts.
Benefits of Joining Our Team
- 100% fully remote role.
- Become a key member of a small team, achieving big things.
- Long-term contractor role (we’ll treat you like a full-time employee).
- Equipment provided.
- Generous leave policy: 20 days holiday leave + 10 days personal leave + 10 days of public holidays of your choice.
APLICA AQUI:
CONTACT CENTER AGENT - WFH
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Our mission is to ensure our clients have all the tools needed to ThrAIve while at the same time building world-class customer experiences.
We help our clients by identifying the main customer pain points and highlighting straight forward solutions to these focus areas. Our customized solutions increase customer satisfaction, increase customer acquisition (boost revenue), and reduce contact center cost while significantly increasing performance.
Role Description
This is a full-time remote role for a Contact Center Agent - WFH at letsthraive. The Contact Center Agent will be responsible for handling customer inquiries, resolving issues, take advantage of product and service sales opportunities whenever possible. and providing excellent customer service. The role involves communicating effectively with customers through various channels, such as phone, email, and chat. Use defined scripts to sale and pivot and Meet the team's qualitative and quantitative objectives and KPIs.
Qualifications
- Strong communication skills and customer service orientation
- Ability to multitask, prioritize, and manage time efficiently
- Excellent problem-solving and conflict resolution abilities
- +1 year of experience in Sales or Customer Service (outbound/inbound)
- B2+ - C1 Level of English
- Computer, Monitor and Headset
- WFH space (quiet space, desk, chair)
- High-speed Internet (hard-wired)
- +1 year of experience in the Dental Industry is a PLUS
APLICA AQUI:
ACCOUNT MANAGER
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We're seeking a Bilingual Account Manager (Remote)
People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua
Work Schedule: Monday-Friday, 9 am - 5 pm EST
Language: Fluent written and spoken English (C1/C2)
Only resumes in English will be considered!
About Us
At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:
- ACTION - You have an action bias. You get things done, fast
- CARE - You take pleasure in helping others and doing things the right way
- OUTSTANDING- You have the highest standards and run things like a well-oiled machine
- DEPENDABLE - If someone asks you to do something, they KNOW it will get done
- ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.
THE ROLE
We are currently seeking a bilingual Account Manager to join our team. As a Valatam team member, you will play a crucial role in developing client projects and accounts to initiate and maintain good client-team member relationships, meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.
You'll have success here if you value clear processes and feel qualified to do the following:
- Maintaining relationships with clients through regular check-ins
- Preemptively solving problems with clients or their team members before they happen
- Growing our teams on each account through upselling and cross-selling
- Generating referrals from your accounts
- Presenting new placements, scheduling calls, and onboarding clients
- Updating databases and generating reports as needed
- Updating VA Manager on new placements and coordinating placement logistics
- Providing feedback on team members' performance and client satisfaction
Requirements
- C1/C2 English and Spanish writing and speaking skills
- At least 2 years of account or client management experience preferably remote
- Graduated (or soon to graduate) with a college degree
- A quiet home office with a desk and office chair
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
- Access to a quiet "home office"
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
Benefits
- Our pay rate: $5/hr (approx $840-880/month)
- Commissions on upsells (approx $300-500 for each successful upsale)
- Ongoing pay rate increments once a year based on performance
- Discretionary bonuses
- 5 Holidays as PTO
- 10 Self-care days
- Gym/Wellness allowance
- Medical stipend after 6 months of services provided
- Unlimited online fitness classes with our online personal training partner
- Invites to our annual Christmas parties and other in-person or online gathering
WHY VALATAM
- Work-from-home, fully remote positions
- Secure long-term work opportunities
- Gain international experience working with US companies
- Enhance your English proficiency in a multicultural work environment
- Paid training opportunities and gain experience in a new industry
- Work with a dynamic team dedicated to excellence and innovation
- Experience a healthy work/life balance
- Earn competitive pay in USD currency
Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.
APLICA AQUI:
APPOINTMENT SETTER
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As an Appointment Setter, you'll be the heartbeat of our sales process, making vital connections with prospective clients and setting the stage for success! Your main focus will be scheduling appointments for our talented sales team, transforming warm leads into exciting opportunities that lead to closed deals. If you're a natural communicator who enjoys making calls and fostering relationships with business owners, this is the perfect role for you! Step into this engaging position and help us drive our growth while enjoying the thrill of connecting with others!
Location: LATAM.
Schedule: 9:00 AM to 6:00 PM PST.
***This is a commission only position***
About our client:
Our client is a top-tier broker in the merchant cash advance industry, dedicated to empowering business owners nationwide by providing access to essential capital. We specialize in securing fast, flexible funding solutions that enable businesses to expand, invest, and thrive. By bridging the gap between financial providers and businesses in need, we help fuel growth and drive success.
Qualifications
- Bachelor's degree related field (or equivalent experience)
- Minimum 2-3 years of experience
- Strong communication skills, both verbal and written.
- Ability to handle high call volumes and maintain a positive attitude.
- Experience in telemarketing, customer service, or a similar role is preferred but optional.
- Comfortable working in a fast-paced environment.
- Ability to work independently and meet daily goals.
- Previous experience working B2B, with Startup companies and American Clients.
- Professional English Level.
Technical Knowledge & Hard Skills
- Experience using customer relationship management (CRM) software.
- Knowledge of basic sales techniques and strategies.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with cold calling and other lead generation methods.
Main Tools to manage for this position
- Discord: Categories and Channels
- Google Suite: Google Drive, Corporate Gmail, Docs, Sheets, Slides, Drive for Desktop
- Microsoft Office: Word, Excel
- Discord: Categories and Channels
- Hubstaff: Web App and Desktop App
- Zoom: Meetings and Breakout room
Soft Skills
- Strong verbal and written communication skills, including building rapport and trust with potential customers.
- Ability to effectively persuade potential customers to schedule appointments.
- Ability to identify and overcome obstacles in the lead generation process.
- Ability to prioritize tasks and manage time effectively.
- Collaborating effectively with the sales team and other departments.
Responsibilities
- Contact prospective business owners using warm leads provided by the company.
- Qualify and assess potential clients based on their needs for merchant cash advances.
- Schedule appointments for the sales team to discuss funding opportunities.
- Follow up with leads in a timely and professional manner.
- Maintain accurate records of client interactions in the CRM
- Collaborate closely with the sales team to ensure a seamless transition of leads.
Benefits
- Competitive pay in US dollars
- Opportunity to grow
- Time-off flexibility
Don't forget to follow us on social media as @hiredremoteli for more updates! You can also apply directly on hiredremoteli.com/jobs for this position and other opportunities.
APLICA AQUI:
EXECUTIVE ASSISTANT
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Join the In-House Team of Virtual Latinos!
Ever dreamed of working from the comfort of your house while earning a much better wage than in your home country and helping other Latinos find their dream job? Well… you’ve come to the right place!
With over 1200+ Latino Virtual Professionals already working with our 850+ clients and counting, Virtual Latinos is the first American Company that connects amazing and talented virtual professionals from Latin America with small businesses & entrepreneurs from the US, Canada, and the world. New job positions open every week, allowing professionals to find great remote job opportunities.
Job Title: Executive Assistant for the Virtual Latinos Team (the job will start Part-Time and go to Full-Time after a maximum training period of 12 weeks)
Pay Rate for Internal Job Post:
$9-10 USD per hour depending on experience determined by Virtual Latinos
Initial Part-Time Rate (for the first 12 weeks or less): $480-$640
Full-Time Rate (post-training): $1560 -$1,730
*The monthly salary range posted is stipulated as an average monthly income. However, all jobs at Virtual Latinos are hourly-based, and payments are calculated on the number of hours a person works daily. We pay our Virtual Professionals every 2 weeks through third-party platforms. The hourly rate range of the position is $9-$10 depending on experience. Once a rate has been offered to you, it is non-negotiable.
Work Schedule:
Initial Part-Time Rate (for the first 12 weeks of training or less then becoming full-time 40hrs/week, full-time availability needed.
Monday-Friday, 9-hour shift with a 1-hour lunch break. The entire shift should fall between 7:00 am - 5:00 pm PST.
Additional Perks of Working Directly for the In-House Virtual Latinos Team:
- Long-term work relationships (this is not a project-based opportunity)
- Perks based on longevity within the job (such as PTO and medical stipends)
- A fantastic team and company culture
- Increase your rate by taking courses and bringing pivotal ideas to the table. “The more you learn, the more you earn”.
- Growth opportunities to move up within the company
Job Summary: We are in search of a reliable and proactive Executive Assistant to become an integral part of our team at Virtual Latinos. As the primary liaison for our recruitment team, you will play a pivotal role in maintaining seamless operations and facilitating effective communication within the department. Your responsibilities will encompass managing schedules, providing administrative support, and ensuring the smooth functioning of daily activities. This remote position demands outstanding communication skills, meticulous attention to detail, and the capability to work autonomously while supporting the administrative needs of our executives. If you thrive in a dynamic environment and possess the expertise to streamline executive workflows, we invite you to apply and be a cornerstone of our team's success.
Job Tasks:
Main Tasks for the role:
Executive Support:
- Manage calendars, appointments, and travel arrangements for the CFO & Director of Administration.
- Draft and proofread emails, reports, presentations, and other documents as needed.
- Conduct research, compile data, and prepare materials for meetings and presentations.
- Observing business etiquette, and maintaining a professional demeanor.
- Respond promptly and courteously to customer inquiries and concerns via email.
Administrative Skills:
- Assist with project coordination and tracking various assignments across the department.
- Handle administrative tasks efficiently, such as organizing files, managing schedules, and coordinating appointments.
- Maintain confidentiality and ensure accuracy in all document preparation and handling.
- Assist in preparing presentations, reports, and other documents using various tools
- Conduct basic data entry and database management tasks.
- Categorize and prioritize incoming emails.
- Archive older emails for a clutter-free inbox.
- Respond promptly to urgent emails and forward relevant messages.
Communication and Coordination:
- Facilitate communication between departments, ensuring information flows efficiently.
- Coordinate meetings, take notes, and follow up on action items.
- Implement filters and labels for streamlined email flow.
- Flag critical emails for immediate attention.
- Collaborate with team members for effective communication.
Qualifications:
- Proven experience as an executive assistant or similar role.
- Strong attention to detail and problem-solving skills.
- Tech-savvy with the ability to quickly adapt to new software and tools.
- Exceptional organizational and time-management skills.
- Excellent written and verbal communication abilities in English.
- Proficiency in using Google Suite and Microsoft Office software and communication tools.
- Discretion and confidentiality in handling sensitive information.
- Bachelor's degree or equivalent experience is preferred.
- Ability to work independently and efficiently in a remote setting.
- Professional demeanor and exceptional interpersonal skills.
APLICA AQUI:
CUSTOMER SERVICE ADVISOR
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Libertex Group Overview
Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.
Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.
The Libertex Group in Numbers:
- 25+ Years of fintech experience
- 3M+ clients worldwide
- 700+ employees
- 40+ international awards (for Libertex)
- 300+ tradable assets (through Libertex)
The Libertex Group is constantly driven by a single passionate purpose - to tirelessly work on developing amazing fintech for people who simply want to have ‘more' in their lives.
Job Overview.
Customer Success Advisors should help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their trading positions.
Main Responsibilities
- Assist clients worldwide through live support
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back-office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with all departments to resolve issues
- Provide support and troubleshooting on Libertex and MT4 Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for becoming a client
- Handling client inquiries appropriately and ensuring that high level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Contributing to team effort by achieving targeted results
Requirements
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Spanish (Native), English (intermediate and higher)
- Knowledge of any other languages will be considered as an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Stable internet connection (100mb and more)
- Ability to work with flexible schedule including work on weekends
Benefits
- Monthly bonuses based on performance
- 21 working days annual leave
- Udemy Business unlimited membership
- Corporate events and team building activities
- Professional and personal development opportunities in a fast-growing environment
APLICA AQUI:
RECRUITING REPRESENTATIVE
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En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.
Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.
Recruiting Representative en BairesDev
Estamos buscando Representantes de Reclutamiento para unirse a nuestro Equipo de Reclutamiento y participar en diferentes proyectos conformados por equipos multiculturales distribuidos en todo el mundo. Esta persona debe ser proactiva, detallista y demostrar excelentes habilidades analíticas, así como habilidades de trabajo en equipo y multitarea. ¡Esta es una excelente oportunidad para aquellos profesionales que buscan desarrollarse en una de las empresas de más rápido crecimiento en la industria!
Actividades principales:
- Apoyar el proceso de sourcing que incluye publicación de vacantes en diversas bolsas de trabajo, headhunting, uso de redes sociales, filtrado de CVs y contacto con candidatos.
- Proporcionar reclutamiento de ciclo completo incluyendo sourcing, entrevistas, exámenes técnicos, presentación y cierre de candidatos.
- Realizar negociaciones con los candidatos e iniciar el proceso de contratación.
- Entender los requerimientos de cada cliente y cada vacante para realizar el proceso de reclutamiento de acuerdo a sus necesidades.
- Trabajar en colaboración con el equipo comercial en el desarrollo del negocio.
¿Qué buscamos?:
- Al menos 1 año de experiencia laboral.
- Conocimiento del mercado TI.
- Excelentes habilidades de comunicación.
- Gran capacidad de autogestión.
- Estudios en Recursos Humanos, psicología o carreras afines.
- Nivel de inglés avanzado.
Qué ofrecemos para que tu trabajo (y tu vida) seja mais fácil:
- Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
- Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
- Hardware y software.
- Horarios flexibles
- Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
- Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
- Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
¡Únete a nuestro equipo global!
APLICA AQUI:
CUSTOMER SUCCESS AND ACCOUNT MANAGER
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Full Time Customer Success and Account Manager
Company: Bydrec
Location: Remote
About Bydrec: Bydrec is a leading nearshoring firm that specializes in providing top-tier software developers and other technical talent as staff augmentation to US-based clients. Our mission is to bridge the gap between talent and opportunity, ensuring our clients have the skilled professionals they need to succeed.
Job Description: We are seeking a dynamic and bilingual (Spanish and English) Customer Success and Account Manager to join our team. The ideal candidate will be passionate about building strong client relationships and ensuring customer satisfaction.
Key Responsibilities:
- Oversee the entire customer journey, ensuring a seamless process from onboarding to retention.
- Serve as the primary point of contact for assigned clients, ensuring their needs are met and their expectations are exceeded.
- Develop and maintain strong, long-term relationships with clients by understanding their business goals and challenges.
- Collect and act on user feedback to enhance customer satisfaction.
- Coordinate with internal teams to ensure timely and successful delivery of our solutions according to client needs.
- Monitor and report on key account metrics, identifying opportunities for improvement and growth.
- Provide training and support to clients on our services and solutions.
- Proactively identify and address client issues, ensuring a high level of customer satisfaction.
- Escalate complex problems to the appropriate teams, while retaining responsibility for the customer’s issue until it is fully resolved.
- Collaborate with the sales team to identify and develop new business opportunities within existing accounts.
- Manage outsourced resources/ teams in Latin America, ensuring that projects are delivered with quality and on time.
- Liaise with Internal Recruiting Team: Manage client staffing needs by working closely with the recruiting team to ensure the right talent is matched with the right projects.
- Client Feedback Loop: Establish a feedback loop with clients to continuously improve service delivery and client satisfaction.
- Contract Management: Oversee contract renewals and negotiations, ensuring terms are favorable for both the client and the company.
- Performance Reviews: Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement.
- Talent Pipeline Management: Work closely with the recruiting team to maintain a robust pipeline of qualified candidates to meet client demands.
- Recruitment Strategy: Collaborate with the recruiting team to develop and implement effective recruitment strategies tailored to client needs.
- Onboarding Coordination: Ensure smooth onboarding of new hires by coordinating with the recruiting team and client stakeholders.
- Market Insights: Provide market insights and feedback to the recruiting team to help refine sourcing strategies and improve candidate quality.
- Brainstorm, implement, and own initiatives aimed at improving customer satisfaction and loyalty.
Qualifications:
- Bilingual proficiency in Spanish and English is required.
- Proven experience in Customer Success, Account Management, or similar role.
- Exceptional verbal and written communication skills.
- Strong analytical and organizational skills.
- Ability to work well with cross-functional teams, including research, marketing, product development, and support.
- Enjoyment in working in a dynamic environment and thriving in dealing with new challenges daily.
- Dedication to keeping abreast of industry trends and consistently enhancing skills and knowledge.
- Familiarity with the software development industry is a plus.
- Experience setting up a customer service function, including creating SOPs, playbooks, etc.
- Familiarity with Customer Success metrics and KPIs such as CSAT, NPS, Customer Retention Rate, etc.
- Experience with staff augmentation is required; experience with nearshoring is a bonus.
- Proficiency with customer relationship management (CRM) software, particularly HubSpot, and other key tools/platforms used in customer success.
What We Offer:
- Opportunity to grow within a dynamic and innovative company.
- Flexible working hours and remote work options.
- A supportive and collaborative team environment.
APLICA AQUI:
SALESPERSON
Position Summary
We are looking for a driven Salesperson to join our team and help small businesses succeed. In this role, you will be responsible for making outbound calls and closing deals with business owners who need merchant cash advances. You will work with qualified leads provided by our appointment setters, ensuring a smooth and efficient sales process. This position is ideal for individuals passionate about sales and dedicated to helping small businesses thrive.
***This is a commission only position***
Location: LATAM.
Schedule: 9:00 AM to 6:00 PM PST.
About Our Client:
Our client is a financial services provider that focuses on addressing the cash flow needs of small businesses. Founded in 2016, the company offers various financial solutions, including loans and merchant cash advances, to help businesses manage their working capital. They aim to provide fast and simple financing options, ensuring that businesses can access the funds they need efficiently.
Qualifications:
- Bachelor’s degree in Sales, Marketing, or related field.
- Minimum 3 years of experience in sales.
- Strong communication skills, both verbal and written.
- Ability to handle high call volumes and maintain a positive attitude.
- Experience in telemarketing, customer service, or a similar role is preferred but optional.
- Comfortable working in a fast-paced environment.
- Ability to work independently and meet daily goals.
- Previous experience working B2B, with startup companies and American clients.
- Professional English level.
Responsibilities:
- Conduct outbound calls to business owners and present funding solutions tailored to their needs.
- Work closely with the appointment setter team to ensure a seamless transition from lead to sale.
- Negotiate terms and close deals to help clients secure merchant cash advances.
- Meet or exceed sales targets on a weekly and monthly basis.
- Maintain detailed records of sales activities and client information in the CRM.
- Provide exceptional customer service and build long-term relationships with clients.
Soft Skills:
- Effective verbal and written communication skills, including the ability to build rapport and trust with customers.
- Ability to influence and persuade customers to make purchasing decisions.
- Ability to identify and address customer needs and concerns.
- Ability to prioritize tasks and manage time effectively.
- Ability to collaborate effectively with colleagues and cross-functional teams.
Technical Knowledge & Hard Skills:
- Knowledge of various sales techniques and strategies, such as consultative selling and solution selling.
- Experience using customer relationship management (CRM) software.
- Understanding of the industry and target market.
- Ability to negotiate effectively to achieve favorable outcomes.
Main Tools to Manage for This Position:
- Discord: Categories and Channels
- Google Suite: Google Drive, Docs, Sheets, Slides
- Microsoft Office: Word, Excel
- Hubstaff: Web App and Desktop App
- Zoom: Meetings and Breakout Rooms
Benefits:
- Competitive pay in US dollars
- Additional Compensation for Extra Hours
- Opportunity to grow
- Time-off flexibility
APLICA AQUÍ:
OPERATIONS CONTROLLER
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Role Description:
The **Operations Controller** will oversee daily agency operations, reporting any issues and ensuring everything runs smoothly. This role works closely with the COO to maintain process order, identify and resolve issues before they escalate, and ensure a continuous and efficient workflow.
Responsibilities:
- Monitor all agency operations daily to identify and prevent potential issues.
- Collaborate with the COO to adjust and improve operational processes as needed.
- Detect, prioritize, and resolve operational issues, ensuring an interruption-free environment.
- Provide daily reports on the status of operations, highlighting potential improvement areas.
- Ensure each team has the resources necessary for smooth operation.
Requirements:
- Previous experience in operations supervision, preferably in marketing agencies.
- Ability to quickly and accurately identify and resolve issues.
- Strong organizational skills, attention to detail, and ability to prioritize tasks in real-time.
- Effective communication skills for collaborative work across different teams.
-US VISA
-Full time
-Payment in USD 1200-1600 USD
APLICA AQUÍ:
PROGRAM MANAGER, CUSTOMER SUCCESS RISK
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Remitly’s vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
About The Role
As a Risk Operations Program Manager at Remitly, you will oversee customer and business outcomes across our fraud, identity, and compliance operations. You are someone who is passionate about building great customer experiences and solving complex problems. You will partner with Product, Compliance, Operations, Data Science, and Engineering to analyze risk trends, implement solutions, and land impactful change across a growing, globally distributed Operations team. You will report to the Senior Manager, Customer Success Risk Operations.
You Will
- Lead global implementation of Risk Operations projects at scale, in partnership with our rapidly growing Operations teams across sites (Seattle, Manila, Managua, Barranquilla, and Hyderabad).
- Help develop and execute the global Risk Operations strategy.
- Work with multiple teams to analyze risk trends, deploy interventions and monitor effectiveness.
- Maintain SOPs for all investigative processes to ensure agents are equipped to resolve issues on the first attempt with high customer satisfaction.
- Build training and quality materials for Risk Investigators.
- Investigate painful customer experiences, measure impact to the business, and collaboratively solve problems.
- Partner with internal leaders to land change and growth projects in Operations teams.
- Manage program communications, including program strategy, priorities, and project updates.
- Collaborate with Product Management to define requirements related to operational needs.
You Have
- 3+ years experience in Program Management or Operations leadership
- Experience leading end-to-end program delivery across large teams.
- Record of driving change and communicating results to stakeholders and senior leaders.
- Experience applying root cause analysis to understand issues and develop preventative measures.
- Experience interpreting metrics, recognizing trends, and communicating with analytics teams.
Our Benefits
- In Site Subsidized Meals
- Transportation
- Premium Language Bonus
- Employee Stock Purchase Plan (ESPP)
- Mental Health & Family Forming Benefits
- Private Life Insurance
- On site Clinic and Remitly Doctor
- Continuous learning tools & certification programs
- Reduced Working Hours per Week (from 48 to 40)
- Two consecutive days off
HUBSPOT CRM ADMINISTRATOR
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Job Title: HubSpot CRM Administrator
About Us:
At WorkBetterNow, we provide remote workforce and virtual assistant services to help small businesses run their operations more efficiently. We are looking for a detail-oriented and proactive HubSpot CRM Administrator to join our team and optimize our customer relationship management processes.
Job Summary:
As a HubSpot CRM Administrator, you will be responsible for managing, maintaining, and optimizing our HubSpot CRM system. You will ensure that the CRM is used effectively across the organization, providing support and training to users, and facilitating data-driven decision-making.
Key Responsibilities:
CRM Management: Oversee the day-to-day operations of HubSpot CRM, ensuring data integrity, system updates, and user management.
User Support: Provide training and ongoing support to users, helping them leverage HubSpot's tools and features effectively.
Data Management: Monitor and maintain data quality within the CRM, including data entry, deduplication, and data cleanup processes.
Reporting & Analytics: Create and manage reports and dashboards to track KPIs, performance metrics, and overall usage of the CRM.
Process Optimization: Collaborate with teams to identify and implement best practices and workflow automations to improve efficiency.
Integration Management: Manage integrations with other tools and systems, ensuring seamless data flow and functionality.
Documentation: Develop and maintain documentation related to CRM processes, user guides, and training materials.
Automation: Monitor and troubleshoot data integrity issues, workflow errors, and system performance
Qualifications & Desired Skills:
Proven experience as a HubSpot CRM Administrator or similar role.
Strong understanding of HubSpot CRM functionalities, features, and best practices.
Proficient in data analysis and reporting, with strong analytical skills.
Excellent communication and interpersonal skills.
Detail-oriented with a focus on data accuracy and quality.
Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
HubSpot certification (e.g., HubSpot Administrator Certification).
Experience with marketing automation tools and CRM integrations.
Familiarity with sales processes and customer lifecycle management.
What We Offer:
Competitive salary and benefits package including:
- $50 Wellness Benefit after 3-month tenure
- 18 days of paid time off a year
- 1-month Maternity/Paternity leave after 1 year of tenure
- Fully remote position
ASISTENTE ADMINISTRATIVO
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Are you someone who’s passionate about making a difference and ready to dive into a full-time gig where you can really shine? Elevate Teams is on the lookout for awesome individuals who are all in and eager to help us rock the world of insurance!
Heads Up! We’ll never ask you for money during the application process. If you see any sketchy ads pretending to be us, please let LinkedIn know. Thanks for keeping things legit!
Why Elevate Teams?
At Elevate Teams, it’s all about the vibe we create together. We think of ourselves as a tight-knit squad rather than just employees. Our focus is on you—our future teammate—and our amazing clients.
Check us out at: Elevate Teams Website
What We’re Looking For:
We’re after folks who are:
- Go-Getters: Hard-working and full of initiative
- Communicators Extraordinaire: Clear and strong in all interactions
- Detail Devils: Meticulous and organized
- Follow-The-Rules Types: Great at following directions and processes
- Punctual Peers: Excellent time managers
- Tech Wizards: Quick to learn new tech tools
- Critical Thinkers: Sharp problem-solvers
- Dependable Darlings: Consistent and reliable
As an Elevate Teammate, it's an absolute must that you share our core values:
- Be Great – Always exceed expectations
- Good Vibes – Bring positive energy
- Curious – Seek solutions
- Hustle – Act fast, think smart
- Poised – Thrive under pressure
- Defender – Always have each other's backs
The Nitty-Gritty Requirements:
- Language Skills: Fluent in English (C1/C2) and Spanish and/or Portuguese (both required)
- Experience: At least 2 years in back-office or customer service roles
- Availability: Full-time, Monday to Friday, 9 AM - 6 PM US time zones (PST, MST, CST, EST)
- Tech Setup: Proficient with MS Office Suite, comfortable with customer service, and have a quiet home office with the right equipment:
- Internet speed of at least 30 MBPS download & 5 MBPS upload
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard drive space (no computers older than 5 years)
- Bonus Points: If you’ve got experience in accounting, finance, insurance services, or as an admin/executive assistant, we want to hear from you!
What You’ll Do:
- Update customer info in our clients’ management systems
- Answer emails and phone calls (using a VoIP account)
- Handle tasks like issuing binders and policies, proofreading documents, and more
- Work on maintaining files and managing renewals and cancellations
What’s in It for You?
- Global Experience: Work with international companies and perfect your English
- Work from Home: No commuting—just pure productivity from your own space
- Paid Training: Learn about the insurance industry and get hands-on experience
- Stability: Long-term, stable roles with great work/life balance (9 to 5)
- Competitive Pay: Start at $4/hr, with pay increases over time
- Bonuses: Potential for client performance bonuses
- Awesome Benefits: PTO, gym/wellness allowance, birthday/anniversary bonuses, and a medical stipend after a year
TRABAJADOR DE CAMPO AGRÍCOLA
Tipo de Contrato: Por proyecto / Fijo
Salario: Competitivo
Ambiente Laboral: Excelente
Beneficios Adicionales: Visa y viaje de trabajo incluidos
Descripción del puesto:
Una importante empresa con sede en Europa está buscando Trabajadores de Campo Agrícola para laborar en Estados Unidos. Esta es una excelente oportunidad para personas que estén dispuestas a viajar y trabajar en el extranjero. El candidato seleccionado será responsable de diversas tareas relacionadas con la producción agrícola, asegurando la correcta siembra, mantenimiento y cosecha de los cultivos, contribuyendo a la eficiencia de las operaciones agrícolas.
Responsabilidades:
- Realizar la siembra, cultivo y cosecha de diversos productos agrícolas.
- Operar y mantener herramientas y maquinaria agrícola según las necesidades del trabajo.
- Regar y cuidar las plantas asegurando el crecimiento adecuado de los cultivos.
- Controlar plagas y enfermedades bajo la supervisión de los encargados.
- Colaborar en la recolección y empaque de productos para su distribución.
- Limpiar y mantener el área de trabajo para garantizar un entorno seguro y organizado.
- Seguir los lineamientos de seguridad y salud laboral, cumpliendo con las normas establecidas.
Requisitos:
- Experiencia previa en labores agrícolas (deseable pero no indispensable).
- Capacidad para realizar trabajo físico en distintas condiciones climáticas.
- Habilidad para trabajar en equipo y seguir instrucciones.
- Flexibilidad para adaptarse a diferentes tareas agrícolas.
- Disposición para viajar y trabajar en Estados Unidos con visa de trabajo.
Ofrecemos:
- Salario competitivo.
- Buen ambiente laboral.
- Visa de trabajo
Esta oferta está dirigida a personas dispuestas a trabajar en el extranjero y formar parte de un equipo agrícola comprometido con la calidad y el éxito de las operaciones.
PLOMERO
PLOMERO
Descripción del puesto:
Se busca Plomero con experiencia para unirse a nuestro equipo en una importante empresa en Nicaragua. El candidato será responsable de la instalación, mantenimiento y reparación de sistemas de plomería en diversas instalaciones, asegurando el buen funcionamiento de las redes de agua potable, desagües y otros sistemas relacionados.
Responsabilidades:
- Instalar, reparar y mantener tuberías de agua, sistemas de drenaje, calefacción y gas.
- Inspeccionar y diagnosticar problemas en sistemas de plomería y ofrecer soluciones efectivas.
- Realizar instalaciones de accesorios de plomería como grifos, calentadores de agua, inodoros y lavamanos.
- Desatascar tuberías y solucionar problemas de obstrucción en los sistemas de drenaje.
- Interpretar planos y esquemas de sistemas de plomería para realizar instalaciones precisas.
- Asegurarse de que todos los trabajos se realicen cumpliendo con los estándares de seguridad y regulaciones locales.
- Ofrecer mantenimiento preventivo y correctivo a las instalaciones de plomería.
Requisitos:
- Experiencia mínima de 2 años como plomero.
- Conocimiento en sistemas de tuberías, redes de agua y gas.
- Habilidad para trabajar de manera autónoma y en equipo.
- Capacidad para interpretar planos y esquemas.
- Disponibilidad para trabajar en horarios flexibles.
Ofrecemos:
- Salario competitivo.
- Buen ambiente laboral.
COCINERO
Diversidad e inclusión para Accor significa recibir a cada uno y respetar sus diferencias, dando prioridad solamente a las cualidades y habilidades. Nuestro objetivo es proporcionar empleo con propósito, en una cultura inclusiva, ofrecer excelentes condiciones laborales y promover el desarrollo de todas las personas, incluyendo a las personas con discapacidad. No dude en informarnos de cualquier necesidad específica que tenga para que podamos tenerla en consideración.
Descripción del empleo
• Preparar los platos del menú del día a partir de las demandas recibidas, asando la a la parrilla, asando los alimentos.
• Preparación del mise en place de área de fríos y calientes.
• Montar los platos individuales, buffet y bandejas.
Requisitos
• Profesional con estudios terminados en Gastronomía
• 2 - 3 años de experiencia en hoteles de la misma categoría o restaurantes.
• Conocimiento en cocina peruana e internacional.
Información adicional
• Ser parte de Accor, una de las cadenas hoteleras más grandes del mundo y reconocida como una de las mejores empresas para trabajar en el país según Great Place To Work.
• Alimentación cubierta durante el turno.
• Descuentos en alojamientos y restaurantes de la cadena
• 50% EPS cubierta por la empresa.
FUNCIONARIO BANCA PERSONAL
¿A qué retos te enfrentarás?
• Contribuir a maximizar la rentabilidad del Banco desarrollando la gestión comercial con sus actuales clientes o potenciales clientes, a través de las ventas y el servicio ofrecido; asesorándolos financieramente y cumpliendo con la disciplina de actividades de contacto con el cliente (ABP).
• Evaluar a su Cliente o Potencial Cliente, ofreciéndole un producto o servicio que cubra sus necesidades acordes a sus posibilidades financieras, minimizando el riesgo de incumplimiento para el Banco.
• Utilizar todas las herramientas del modelo de gestión comercial que el banco pone a su disposición: Counselor, ventana comercial, campañas vigentes, base de datos de inteligencia comercial, entre otras; con la finalidad de gestionar al máximo la cartera de clientes.
• Evaluar el desempeño de clientes de la cartera asignada que mantengan productos activos y pasivos, que le permita desarrollar y gestionar acciones de venta cruzada y/o prevención de retiros de fondos; identificando y/o reconociendo las necesidades y soluciones que satisfagan al cliente.
• Efectuar labores de prevención, recuperación y cobranza cuando sea pertinente, a partir de un adecuado seguimiento a su cartera de clientes con productos pasivos y activos.
• Aplicar las políticas de crédito, riesgo, Prevención de Lavado de Activos (Conoce a tu cliente), etc., establecidas por el Banco.
• Atender, gestionar y hacer seguimiento o solucionar (de ser factible), las consultas y los reclamos generados por los clientes, usando los sistemas correspondientes. Debería canalizarse a través de plataforma y el Call, para centralizar los canales de atención.
• Atender oportunamente y hacer seguimiento a los referidos internos de las agencias y otros canales de venta
¿Qué esperamos de ti?
• Profesional con carrera universitaria o técnica completa en Economía, Administración, Contabilidad, Ingeniería Industrial o afines.
• Experiencia mínima de 2 años como Asesor de Ventas y Servicios que cuenten con conocimientos sólidos en productos financieros.
• Manejo de Excel, Bantotal, Intranet, Counselor, Work Flow / ISTS a nivel avanzado.
CONDICIONES PARA EL TRATAMIENTO DE DATOS PERSONALES
En cumplimiento de lo dispuesto por la Ley N° 29773, Ley de Protección de Datos Personales y su Reglamento aprobado por Decreto Supremo N° 003-2013-JUS, Scotiabank desea poner de conocimiento de sus Trabajadores, los siguientes aspectos relacionados con sus datos personales:
1. Scotiabank S.A.A. (en adelante “EL EMPLEADOR”) es el titular del banco de datos personales en el que se almacenan los datos personales facilitados para tramitar la presente solicitud o contrato. EL EMPLEADOR es una institución financiera que forma parte del grupo económico internacional de The Bank of Nova Scotia (en adelante “BNS”), con domicilio en Av. Dionisio Derteano 102 – San Isidro. La existencia de este banco de datos personales ha sido declarada a la Autoridad Nacional de Protección de Datos Personales, mediante su inscripción en el Registro de Protección de Datos Personales con la denominación “Candidatos” y el código: RNPDP N° 346.
2. Finalidades necesarias para la postulación: El tratamiento de los datos personales es condición necesaria para los fines propios de la evaluación, preparación, celebración del proceso de selección en el que usted desea participar. Estos será utilizados para: (i) la evaluación la idoneidad y rendimiento como postulante y trabajador; (ii) tomar decisiones vinculadas al puesto de trabajo; (iii) el cumplimiento de los requerimientos legales y normativos de cualquier regulador nacional o extranjero; (iv) otras finalidades que no requieran consentimiento expreso de acuerdo a la legislación.
3. Trasferencia y destinatarios: EL EMPLEADOR podrá trasferir y dar tratamiento a sus datos personales, de manera directa o por intermedio de terceros (Grupo SBP(*), BNS, aliados comerciales y/o proveedores, nacionales o internacionales, que podrá consultar en la página web www.scotiabank.com.pe) para los fines propios de la relación contractual y para las finalidades adicionales, en caso usted las autorice.
4. Plazo de conservación: Los datos personales se conservarán de forma indefinida.
5. Derechos del titular de los datos: Como titular de sus datos personales, usted tiene los derechos de acceder a sus datos en posesión de EL EMPLEADOR, conocer las características de su tratamiento; rectificarlos en caso de ser inexactos o incompletos; solicitar sean suprimidos o cancelados al considerarlos innecesarios para las finalidades previamente expuestas o bien oponerse a su tratamiento para fines específicos. Usted puede, en cualquier momento, revocar el consentimiento brindado para las finalidades adicionales o ejercer los otros derechos que la ley otorga, para lo cual deberá presentar una solicitud escrita dirigida al Área de Recursos Humanos, o un mail al correo seleccion@scotiabank.com.pe, incluyendo su nombre completo, descripción clara y precisa de los datos respecto de los que busca ejercer sus derechos y otros elementos o documentos que faciliten la localización de los datos.
6. EL EMPLEADOR declara que ha adoptado las medidas necesarias para mantener seguros sus datos personales. Puede consultar más detalle sobre nuestras políticas de privacidad en www.scotiabank.com.pe.
(*) El Grupo Scotiabank Perú (en adelante “Grupo SBP”) son: Scotiabank, Scotia Bolsa, Scotia Fondos, Profuturo AFP, CrediScotia Financiera, Scotia Contacto, Caja Cencosud Scotiabank y otras que se aprecian en la página web www.scotiabank.com.pe o aquellas que pudieran crearse en el futuro y que se incluirán en dicha lista
ASSOCIATE
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
As a member of our consulting team, you’ll work alongside some of the world’s top minds on cases that reshape business, government, and society. You’ll collaborate on challenging projects with team members from many backgrounds and disciplines, increasing your understanding of complex business problems from diverse perspectives and developing new skills and experience to help you at every stage of your career—at BCG and beyond.
Consulting work is varied and rigorous, much of it performed at our client sites. Projects can vary in length, size, and location, depending on the client’s challenge. Because our clients operate all over the world, you may travel internationally.
If you are joining us directly from school or with a few years of experience, expect to spend time working across a wide range of clients and projects from helping to devise the integration strategy for a pharmaceutical merger to developing sustainable farming practices in emerging countries.
For more experienced professionals, or as your career advances, you’ll begin to specialize in one or more practice areas, perhaps as part of our expert consulting track for those with deep knowledge and skills in a particular discipline or industry. Every step of the way you will be guided by BCG mentors and world-class learning programs designed to meet your individual needs.
BCG offers a comprehensive benefits program, including medical, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, mental health offerings, a generous retirement program, financial guidance, paid time off, and more.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.