Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We Need We are looking for an Sr. In-Plant full service who will be part of a cross-functional team based on the Client's Facilities. Are you: Interested in fleet management? Looking to be in direct contact with customers? As the Sr. In-Plant full service you will be responsible for the resolution of any Operational requirement of the Client (Drivers or Fleet Managers), proposing improvements in accordance with the Policy of the company to which you are assigned. A Day in the Life Complete Product Management from an Operations perspective to solve any customer requirement (Drivers or Fleet Managers) e.g. Purchases, Billing, Maintenance, Insurance, Agencies, End of Lease, Personalized attention to VIP users. Maintain controls and databases updated with the information of the Client's Fleet. Resolution and Escalation in time and form (with the Operations and / or Commercial area) of any situation that compromises the business relationship and work together with the Fleet Partner Solution. Provide Support in the implementation and design of communication campaigns related to Fleet Management; maintain effective communication with Element's Operational areas. Generation of Purchase Orders, provisions (annual or monthly), invoice validation and payment monitoring (Contractual). Requirements Bachelor's degree, preferably in Business Administration, Hospitality Industry, or Engineering. At least 3 years of experience in Customer Service (Preferably, KAM or similar position). Leasing Experience (Preferably Vehicles) and driving light vehicles. Excellent verbal and written communication, and great teamwork. Leadership Skills (Formal or Informal) Open to change with a focus on solutions, sometimes with partial information and adaptability to the culture of diverse companies. Decision-making under pressure with risk analysis Excellent task tracking, and fast learning What’s in it for You • A culture of innovation, empowerment, decision-making, and accountability • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) • Flexible work environments Candidates must be willing to comply with a pre-employment background check. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to firstname.lastname@example.org or call 55 5018 7100. Read more about our Culture. Learn about the Technology and Fleet Services we offer our clients.