OTC Analyst - San Pedro Garza García

PRINCIPAL DUTIES: Using various skip tracing methods to locate clients. Interviewing clients telephonically to establish their ability to pay debt. Overcoming stall tactics and objections, and suggesting sources of money for debt payments. Ensuring ACH requests are processed correctly. Negotiating settlements by arranging clients’ payments over longer time span. Confirming clients’ information and payment agreements. Informing management regarding effectiveness of strategies for various accounts. Complying with applicable laws, regulations, policies and procedures. REQUIREMENTS: Fluent Portuguese and English. Finance, LAE, CP or suitable equivalent. Previous work experience in customer service, sales, collections or related field. 1+ years telemarketing experience preferred. Excellent knowledge of collection processes. Excellent verbal communication, negotiation and people skills. Outstanding phone etiquette. Proficient computer skills. Proficient mathematical skills. Resilient with impolite clients. About Clarios: Clarios is a world leader in advanced energy storage solutions. We partner with our customers to meet increasing market demand for smarter applications, on a global scale. Our 16,000 employees develop, manufacture and distribute a portfolio of evolving battery technologies for virtually every type of vehicle. Technologies that deliver uniquely sustainable, next-generation performance, and bring reliability, safety and comfort to everyday lives. We add value at every link in the supply chain, contributing to the progress of the communities we serve and the planet we all share. As a 2020 signatory of the United Nations Global Compact, Clarios is committed to aligning our strategies and operations with universal principles focused on human rights, labor, environment and anti-corruption. Clarios is a subsidiary of Brookfield Business Partners, a business services and industrials company focused on owning and operating high-quality businesses that benefit from barriers to entry and/or low production costs. To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs. Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Special.Accommodations@Clarios.com.