Operations Agent - Mexico City

Wake up each day to be part of a movement.

A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

our people deliver.®

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Forbes names AIT Worldwide Logistics one of America’s Best Employers in 2021! Come join us at AIT and see why our employees rank us among the best places to work.

Position Overview:

The Operations Agent has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction. This role is 100% on-site in office.

What You Will Be Doing Day-to-Day:

• Quoting and routing freight across multiple transportation modes and services
• Tracking and tracing shipments
• Troubleshooting and overcoming operational challenges
• Assisting local sales and domestic offices with air freight issues.
• Candidate must have excellent planning and organizing skills and be able to be adept at problem solving and have good negotiating skills
• Duties include interfacing with Account Executives, Station Managers, Station Owners, Customers and other transportation companies.
• Candidate must have excellent oral and written communication skills
• Other duties and responsibilities will be assigned as business demands deem necessary.

What We Look for in Teammates:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
• A creative and focused individual to support development of transportation supply chain solutions

Other Skills We Hope to See:

• High School graduate with some college preferred
• 0-3 years of freight forwarding experience 
• Ability to multi-task with strong attention to detail
• MS Word, Excel, Outlook, and AS400 experience is recommended 
• Individual must have excellent communication skills
• Proficient in Microsoft Office suite
• Excellent communication skills both verbal and written
• Ability to multi-task in a high volume, fast-paced working environment
• High attention to detail and strong organizing skills
• Ability to work autonomously as well as within a team environment

What AIT Can Offer You:

• Growing company with a record year in performance that continues to scale!
• Opportunity to drive significant changes in the area and with an ability to make an impact across the organization
• Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!
• Laid-back and open-door work environment
• High Performance culture with a focus on a growth mindset where continuous improvement is embraced
• Opportunity for advancement
• Competitive compensation package
• Full line-up of benefits
• Tuition assistance
• Volunteer program – it’s also a Core Value – we actively engage in our communities!

About AIT Worldwide Logistics:

Founded in 1979, Itasca, Illinois-based AIT Worldwide Logistics is a full service transportation management provider. With continental headquarters in Chicago, Amsterdam and Hong Kong, AIT’s offices form a vast network spanning the globe. By coupling a flexible business model with robust technology that presents end-to-end shipment visibility, AIT delivers precisely tailored supply chain efficiencies for almost every industry imaginable. Leveraging creative, competitively priced multimodal solutions, AIT removes the complexity from global logistics puzzles, helping companies thrive by regaining focus on the core goals of their business.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5318 or email your resume to careers@aitworldwide.com.

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