Ocean Product Manager - Mexico City

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our people deliver.®

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Forbes names AIT Worldwide Logistics one of America’s Best Employers in 2021! Come join us at AIT and see why our employees rank us among the best places to work.

Position Overview:

The Ocean Product Manager will be responsible for managing all ocean freight export and import related activities including staffing, training, maintaining compliance to established procedures and maintaining and supporting sales and customer relationships. In addition, responsibilities include negotiation with airlines and vendors, budgeting and P&L oversight and related accounting and operations activities.

What You Will Be Doing Day-to-Day:

• Able to travel to meet clients on joint sales calls and regularly meet with carriers.
• Dangerous goods knowledge
• Ensure compliance with internal and/or external regulation(s)
• Be responsible for employees overall training/cross training, and mentoring of staff
• Coordinate biweekly carrier and department meetings to verify goal attainment, to communicate department productivity, quality goals and others during monthly management meetings
• Create value propositions to assist with customers challenges and drive opportunities.
• Develops and maintains proper internal processes to maximize customer service, productivity and profitability.
• Ensure all relevant/applicable customer, carrier and Corporate KPIs and guidelines are met
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Maintain existing customers to support local/regional sales team, support bid submissions
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service while dealing with a variety of people.
• Negotiate rates and service agreements
• Manage and record all contracted FAK and or NAC contracts with support Asia team
• Negotiate Letter of guarantee with all carriers in Mexico
• Negotiate credit terms with all carriers in Mexico
• Nurture working relationships with key overseas company colleagues – business partners
• Ability to manage own profit center and report on revenue generation, profit and loss.
• Participate and lead in ocean freight recruitment/selection
• Provide and stress the importance of quality including a policy of zero defects.
• Review billing status report and enhance customer account profitability and timeliness and accuracy of all billing.
• Review monthly carrier performance
• Staff productivity monitoring
• Support sales by providing competitive rates for new customers
• Works with the Sales Team to build account bases and file counts, while maintaining the highest level of customer service.
• Establish, oversee and continuously improve the process flows in conformance with applicable rules, procedures and company policy.

What We Look for in Teammates:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Other Skills We Hope to See:

• 3+ years of direct experience
• Ocean import/export experience
• High level ocean carrier contact and relationships in the Mexico Market
• Ocean Carrier contract negotiations
• Previous Management experience required
• Good understanding of geography, current affairs on a global-political level
• Strong customer service skills
• Strong attention for detail
• Ability to effectively communicate, both verbal and written
• Must be PC literate
• High level of initiative
• Strong problem solving skills with ability to develop new ideas and innovative solutions
• Detail-oriented individual with great communication skills
• Enjoys working in a fast-paced environment
• Works well within a team and individually.

What AIT Can Offer You:

• Medical insurance for the teammate and direct family
• Vacation and Vacations Bonus as established by law
• 15 days Christmas Bonus
• Food Coupons
• Great Opportunity for Growth
• High Energy Atmosphere
• volunteer program – it’s also a Core Value – we actively engage in our communities!
• Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!

About AIT Worldwide Logistics:

Founded in 1979, Itasca, Illinois-based AIT Worldwide Logistics is a full service transportation management provider. With continental headquarters in Chicago, Amsterdam and Hong Kong, AIT’s offices form a vast network spanning the globe. By coupling a flexible business model with robust technology that presents end-to-end shipment visibility, AIT delivers precisely tailored supply chain efficiencies for almost every industry imaginable. Leveraging creative, competitively priced multimodal solutions, AIT removes the complexity from global logistics puzzles, helping companies thrive by regaining focus on the core goals of their business.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5318 or email your resume to careers@aitworldwide.com

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