Technical Support Agent - Cisco - Remoto

POSTULAR

Detalles del trabajo

Area del puesto: Telecomunicaciones

Publicación: hace 3 semanas
Ubicacion del puesto: - Costa Rica
Trabajo remoto: Si
Soporte técnico CISCO Redes Remoto On site Inglés Technical support
Descripción

We are looking for a Bilingual Tech Support Agent (English and Spanish) with experience in CISCO for one of our multinational clients in the area of Heredia. 

 

Responsibilities: 


• Provide, to the account and users, the first level contact and solutions to technical issues.
• Escalate unsolved queries properly to the next support level  
• Make a follow up, direct and reroute issues to the respective resources
• Make a follow up on the different possible issues, provide answers and comments until achieving a permanent solution. 
• Guarantee the adequate register and documentation of the problems that were solved.
• Recommend modifications and process improvements.
• Preserve and develop their knowledge on support, product and service procedures. 
• Provide user assistance when experiencing an issue with a product or service, be it software or hardware of a computer of an internet server, peripherals, electronic devices, machinery or any other equipment or device. 
• Diagnose and solve technical issues on the phone, email, online support chat
• Solve specific issues related to IT products and services. These products may include computers, smartphones, software or other various technologies.

 

Requirements:
• Proven work experience in technical support
• English command 85%
• Practical knowledge of support, database and remote control software 
• Knowledge in different architectures and technologies 
• High School diploma 
• CCNA 

 

Perks:
Birthday off.
Private medical plan.
Referral bonuses.
Top Performance recognition.
Discounts with affiliated universities, financial companies and hotels.

Requisitos
Estudios:
Universitario en Ingeniería de Sistemas

Experiencia:
Ingeniero en Sistemas en el area de Puestos Profesionales - 2 años de experiencia
Idioma:
Inglés avanzado
Programas y Tecnologías
Cisco - Basico
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Sobre el Anunciante
Pertec Global Services
Costa Rica