Technical Support Agent - Cisco - Remoto


Detalles del trabajo

Area del puesto: Telecomunicaciones

Publicación: hace 3 semanas
Ubicacion del puesto: - Costa Rica
Trabajo remoto: Si
Soporte técnico CISCO Redes Remoto On site Inglés Technical support

We are looking for a Bilingual Tech Support Agent (English and Spanish) with experience in CISCO for one of our multinational clients in the area of Heredia. 



• Provide, to the account and users, the first level contact and solutions to technical issues.
• Escalate unsolved queries properly to the next support level  
• Make a follow up, direct and reroute issues to the respective resources
• Make a follow up on the different possible issues, provide answers and comments until achieving a permanent solution. 
• Guarantee the adequate register and documentation of the problems that were solved.
• Recommend modifications and process improvements.
• Preserve and develop their knowledge on support, product and service procedures. 
• Provide user assistance when experiencing an issue with a product or service, be it software or hardware of a computer of an internet server, peripherals, electronic devices, machinery or any other equipment or device. 
• Diagnose and solve technical issues on the phone, email, online support chat
• Solve specific issues related to IT products and services. These products may include computers, smartphones, software or other various technologies.


• Proven work experience in technical support
• English command 85%
• Practical knowledge of support, database and remote control software 
• Knowledge in different architectures and technologies 
• High School diploma 


Birthday off.
Private medical plan.
Referral bonuses.
Top Performance recognition.
Discounts with affiliated universities, financial companies and hotels.

Universitario en Ingeniería de Sistemas

Ingeniero en Sistemas en el area de Puestos Profesionales - 2 años de experiencia
Inglés avanzado
Programas y Tecnologías
Cisco - Basico
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Pertec Global Services
Costa Rica