Porting Coordinator

POSTULAR

Detalles del trabajo

Area del puesto: Telecomunicaciones

Publicación: hace 2 semanas
Ubicacion del puesto: Santiago de los Caballeros, Santiago - República Dominicana
Trabajo remoto: No
Remuneración: $USD 900 - 1000
Descripción

We are looking for a bilingual customer service-oriented Porting Coordinator. Critical to this role  is the ability to speak and write in English at a proficient level. 


What is porting? Porting is transferring phone numbers from one phone service provider to another. The porting coordinator controls this administrative process. You will be a member of the onboarding team working in partnership with our technical team and our customer support team. The target is to ensure excellent service standards, communicate efficiently and effectively with vendors, customers and team members to ensure that porting is completed successfully on every project

 

 

Duties and Responsibilities:
 Serve as the single point of contact for porting projects
 Coordinate and follow up with customers to ensure all documentation needed for 
porting is submitted in a correct and timely manner
 Validate and Process LOAs (Letters of Authorization) and submit port requests 
 Track and follow up on all submitted port requests with carrier(s) in a timely manner
 Work closely with our technical team members, our partners located remotely, and with 
carrier(s) to troubleshoot common porting issues to ensure all qualified numbers are 
integrated and ported without any interruptions in service
 Ensure correct registration of e911 service address for corresponding number(s)
 Manage multiple simultaneous porting orders
 Provide courteous, accurate, and on-going updates to customers and partners via phone 
and email 
 Assist our customer support team by answering incoming customer calls and helping to 
resolve product inquiries and service requests 
 Use our standard ticket management system to create, research, refer and close porting 
tickets
 Follow communication procedures and guidelines and ensure proper documentation
Skills & Requirements:
 Bilingual in English and Spanish 
 Minimum of 2 years of proven customer support experience or experience as a client 
services representative
 Ability to manage the day-to-day operational aspects of all ongoing porting priorities
 Sense of urgency in meeting all deadlines
 Customer-focused style with the skills and ability to handle stressful or difficult 
situations
 Strong written and verbal communication skills
 Precise attention to details
 Familiarity with CRM systems and practices

Requisitos
Experiencia:
en el area de Telecomunicaciones - 2 años de experiencia
Idioma:
Inglés avanzado
Programas y Tecnologías
CRM - Avanzado
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Sobre el Anunciante
P&P TEAM, Human Resources
República Dominicana