Operations Representative / Dispatcher - LATAM - Remoto

Job Title: Operations Representative/Dispatcher - LATAM

Company Overview
Our client is a leading security integration company serving New York City and it's surrounding areas. They specialize in installing and servicing security systems, including camera systems, access control, alarm systems, and intercom systems for both commercial and residential clients.

The client is seeking an Operations Representative/Dispatcher who is organized, detail-oriented and has strong verbal and written communication skills in English.

Position Overview
This is an excellent opportunity for someone seeking a stable role within a well-established company. The client aims to provide a secure, long-term position with growth potential within the organization.

Key Responsibilities

• Serve as the first point of contact for all incoming communications via phone and email.
• Schedule appointments for technicians and maintain updated records of performance.
• Manage the service orders on the CRM platform, ensuring real-time updates on each job.
• Track service orders and maintain ongoing communication with customers.
• Provide an exceptional first impression of the company, products, and mission.

Desired Traits

• Strong organizational skills with a keen attention to detail.
• Excellent written and verbal communication skills in English.
• Warm and approachable demeanor with good listening skills.
• Comfortable using CRM systems and open to learning new technologies.
• Proficiency in Excel and Word.
• Self-starter with a willingness to learn and grow.
• Ability to build rapport with diverse business personalities.

Opportunity
This role offers a unique opportunity to work closely with our client's Operations team to document, build, and coordinate their service processes. You will collaborate with the team and contribute to transforming our client's business practices. As the first point of contact for our client, you will play a critical role in maintaining positive customer relations.