Technical Support - IT

POSTULAR

Detalles del trabajo

Area del puesto: Informática / Internet

Publicación: hace 3 semanas
Ubicacion del puesto: San josé, San josé - Costa Rica
Trabajo remoto: No
Remuneración: $USD 800 - 1100
Monitoring Troubleshooting
Descripción

This position requires provides technical support for our products.

 

RESPONSIBILITIES:

Successfully resolve technical issues (hardware and software) from incoming internal business’s needs.

Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).

  

BASIC QUALIFICATIONS

· High School diploma or equivalent

· Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration (Desired), Networking.

. Basic Knowledge on Programming (On any or all of the following languages: PHP, Perl, Java)

· Advanced Troubleshooting skills in a multi-user high pressure environment

· Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications

· Experience with Data Cabling / Computer Facilities maintenance

· Proven skills in PC repair, troubleshooting, deployment, and liquidation

· Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.

· Willingness to work flexible shifts and scheduling including nights, weekends, and holidays

. Willingness to work on Call in previously defined days

· Professional working fluency in English and Spanish

 

PREFERRED QUALIFICATIONS

· Bachelor’s degree in Computer science or IT related field.

· Microsoft MCSE, MCITP Systems Administrator (Active Directory)

· Cisco CCNA certification*

· Advanced Linux systems administration skills

· Strong troubleshooting skills of very complex systems

· Ability to explain complex IT concepts in simple terms

· Ability to manage high priority projects

· Proven ability to work successfully with limited supervision

Programas y Tecnologías
Windows - Intermedio Linux - Basico Office - Basico
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ViG
Costa Rica

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