This position requires provides technical support for our products.
RESPONSIBILITIES:
Successfully resolve technical issues (hardware and software) from incoming internal business’s needs.
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
BASIC QUALIFICATIONS
· High School diploma or equivalent
· Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration (Desired), Networking.
. Basic Knowledge on Programming (On any or all of the following languages: PHP, Perl, Java)
· Advanced Troubleshooting skills in a multi-user high pressure environment
· Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
· Experience with Data Cabling / Computer Facilities maintenance
· Proven skills in PC repair, troubleshooting, deployment, and liquidation
· Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.
· Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
. Willingness to work on Call in previously defined days
· Professional working fluency in English and Spanish
PREFERRED QUALIFICATIONS
· Bachelor’s degree in Computer science or IT related field.
· Microsoft MCSE, MCITP Systems Administrator (Active Directory)
· Cisco CCNA certification*
· Advanced Linux systems administration skills
· Strong troubleshooting skills of very complex systems
· Ability to explain complex IT concepts in simple terms
· Ability to manage high priority projects
· Proven ability to work successfully with limited supervision