IT Support Dispatcher

POSTULAR

Detalles del trabajo

Area del puesto: Informática / Internet

Publicación: hace 3 semanas
Ubicacion del puesto: Santiago de los Caballeros, Santiago - República Dominicana
Trabajo remoto: No
Remuneración: $USD 700 - 900
Descripción
Provide routing and dispatching of information technology tickets open by our customers in the U.S. via phone, chat, and email
Successfully prioritize, categorize and assign tickets to appropriate staff. 
Document relevant information to better assist technician’s troubleshooting
Ensure that technicians are following up on tickets in a timely manner to ensure that we meet our SLA goals and achieve our customer service benchmarks
Ensure that escalation policies are observed by technicians.
Help service manager facilitate escalations as necessary.
Create maintenance tickets
Help keep internal knowledgebase up to date
Assist with special projects
Requisitos
Estudios:
Universitario en Informática

Experiencia:
Soporte Técnico en el area de Informática / Internet - 12 meses de experiencia
Idioma:
Inglésavanzado
Programas y Tecnologías
Windows Networks - Intermedio PC Windows 7 - Intermedio Paquete de Microsoft Office - Basico MS Office 365 - Basico Microsoft Exchange - Basico Sockets TCP/IP - Basico
Publica un trabajo como este
Denunciar empleo
Sobre el Anunciante
P&P TEAM, Human Resources
República Dominicana