Area del puesto:
Informática / Internet
Publicación:
hace 3 años
Ubicacion del puesto:
Santiago de los Caballeros, Santiago - República Dominicana
Trabajo remoto:
No
Remuneración:
$USD 700 - 900
Descripción
• Provide routing and dispatching of information technology tickets open by our customers in the U.S. via phone, chat, and email
• Successfully prioritize, categorize and assign tickets to appropriate staff.
• Document relevant information to better assist technician’s troubleshooting
• Ensure that technicians are following up on tickets in a timely manner to ensure that we meet our SLA goals and achieve our customer service benchmarks
• Ensure that escalation policies are observed by technicians.
• Help service manager facilitate escalations as necessary.
• Create maintenance tickets
• Help keep internal knowledgebase up to date
• Assist with special projects
Requisitos
Estudios:
Universitario en Informática
Experiencia:
Soporte Técnico en el area de Informática / Internet -12 meses de experiencia
Programas y Tecnologías
Windows Networks - Intermedio
PC Windows 7 - Intermedio
Paquete de Microsoft Office - Basico
MS Office 365 - Basico
Microsoft Exchange - Basico
Sockets TCP-IP - Basico