Customer Service Representative - Remoto

About the Role

We are currently seeking a Customer Service Representative (Weekend) to join our company. We are looking for someone who can offer solutions and ask discovery questions to help retain and upsell customers in a fun and exciting way; all while being enthusiastic about the brand. If you have a sales background and love talking to people we’d love to hear from you!

Role Objectives

• Drive a seamless customer experience that creates positive sentiment for our brand.

• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers.

• Collaborate with our customer success and product teams to drive constant improvement.

• Maintain accurate records of customer interactions and steps taken to resolve issues.

• Deliver excitement and product knowledge in every interaction.

• Right-Fit the customer to one of our products and deliver exceptional customer experience.

• Recommend products to customers shopping and overcome objections presented on past purchases; exchange, returns.

Role Requirements

• This is a weekend role. You are required to work 4 hours at your convenience on both Saturday and Sunday.

• Experience with e-mail and Chat customer service.

• Experience with Gorgia is required

• Online/Virtual experience in a customer-facing role, preferably handling customer service, care, or success in e-commerce.

• Proven track record of delighting customers and exceeding their expectations.

• Proficiency with customer service software

• Ability to respond to customer questions using chat and email.

• Ability to collaborate across departments and teams.

• English C1 or above is required

APPLY HERE: https://www.linkedin.com/jobs/view/4173151498/?alternateChannel=search&refId=ElrX%2BHV4mcE6i8DzLI1VHA%3D%3D&trackingId=LQyU9W6mbIEtWiemWIfaWw%3D%3D&trk=d_flagship3_search_srp_jobs