Call Center Monitoring - Back Office (Networking) - Remoto

We are looking for back office agents with experience in networking to provide technical support.  The vacancies are to work side by side with our important client located in Heredia, AFZ. 

In this role you will be in charge of reviewing the proper functioning of the alerts related to the internet connection in the client's stores where the service is provided remotely. Also, you will have to carry out the firmware and software updates of the network devices in our clients' environment through chats. 

Requirements: 

• Bachelor's degree.
• Advanced English (85%).
• Previous experience in call center is desirable.
• With an academical backgroung in, or currently studying, intermediate or advanced level of CISCO or similar.

Perks: 

• Birthday off.
• Private medical plan.
• Referral bonuses.
• Top Performance recognition.
• Discounts with affiliated universities, financial companies and hotels.