HRGS Specialist - Remoto

Job Description:

The Human Resources Global Services (HRGS) team is a very dynamic organization committed to provide the best service to our employees. We are also in a journey of continuous improvement, in which we are always looking for new and creative solutions to optimize the way we work. That is how we have been able to achieve the highest levels of quality and efficiency. A very strong teamwork spirit is the foundation of this team, as working as a team has been the key to our success. This position is a fungible role that is expected to follow a learning path across the different areas of expertise managed by the HRGS team. Over time, the person selected for the position will be certified in a variety of processes which will allow them to gather a holistic view of the overall operations and be able to support several tasks.

Responsibilities Include But Are Not Limited To

• Responsible for the resolution of internal customer queries regarding benefits and other internal programs.
• Gathers and clarifies feedback and other information from internal customers through various methods, researches guidelines, and responds to inquires promptly.
• In dealing with more complex queries, may be involved with other customers within or across different functions.
• Provides resolution to managers, employees, and other customers regarding company or benefits' policies.
  
  

Behavioral Traits Required

• Attention to detail and willing to deliver quality output whilst working under pressure and to tight timelines.
• Effective change management to deal with ambiguous scenarios and achieve effective solutions.
• Cognitive flexibility to learn fast and adapt to new environments.
• Good communication and collaboration skills are required in order to support the regional requirements, suppliers and remote team partners.
• Planning structure and excellent time management are needed.
• Problem Solving through standard methodologies such A3 is expected.
• Willing to be versatile coping with ambiguity and work odd hours when required.
• Continuous Learning orientation to implement scalable solutions based on process connections and end to end mindset.
• Customer service and consultation skills to resolve employees in queries.
  
  

Qualifications

Minimum qualifications are required to be initially considered for this position. Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.

Minimum Qualifications

• Must be an active student pursuing last year of career, or must possess a bachelor's degree in Business Administration, Industrial or Systems Engineering, Statistic, Psychology, or related fields
• 1+ years of experience performing administrative/back office and/or customer service tasks for different stakeholders.
• Advanced English level to document, attend conference calls, respond to emails/tickets and deliver presentations to HR partners and other stakeholders.
• Must have permanent-unrestricted right to work in Costa Rica.
  
  

Preferred Qualifications

The following preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates:

• Intermediate Excel skills are desirable.
• Automation capabilities in tools such as Macros, Power query or similar.
• Experience in HR Ops.
  
  

Job Type

College Grad

Shift

Shift 1 (Costa Rica)

Primary Location:

Costa Rica, San Jose

Additional Locations:

Business Group

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.