Collections Representative

Job Summary:

In the assigned corporate division, the Collections Specialist will contact customers via phone and email to collect funds related to delinquent accounts.

Essential Job Functions:

• Contact customers through phone, email, and written correspondence to follow up on delinquent invoices.
• Negotiate payment plans and terms to secure timely payments.
• Activate and manage customer accounts on the credit card payment portal.
• Assist customers in setting up and troubleshooting any issues related to online payments.
• Receive and process credit card payments from customers.
• Ensure the accurate application of payments to customer accounts.
• Provide clear and concise communication regarding outstanding balances, payment options, and deadlines.
• Address customer inquiries and concerns promptly and professionally.
• Maintain accurate and up-to-date records of customer interactions, payment agreements, and relevant information for weekly calls.
• Generate regular reports on collections activities, payment trends, and outstanding balances.
• Assist with general administrative duties related to collections, including data entry, filing, and document management.
• Minimum Requirements:
• Proficient in PC applications (Microsoft Office) with strong communication and organizational skills.
• Excellent English communication skills for both email and phone interactions.
• Ability to communicate clearly with both internal and external customers.
• Strong problem-solving skills to identify the root cause of issues.
• Ability to multi-task effectively.
• Comfortable in a fast-paced, high-stress environment.
• Conflict resolution skills.
• Analytical problem solver with a passion for delivering excellent customer service.
• No previous collections or logistics experience is necessary; training will be provided.

APLICA AQUÍ: https://www.linkedin.com/jobs/view/collections-representative-at-quadrivius-honduras-4049540778/