CUSTOMER SERVICE REPRESENTATIVE
Vacancy Title: Customer Service Representative
Vacancy Location: Panama
Engagement Type: Full-Time, Permanent
Your Company
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That is why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme
Your New Role
Are you passionate about delivering exceptional customer service and building lasting relationships? As a Customer Service Representative, you will be at the forefront of our customer interactions, receiving and processing quotes, orders, inquiries, and complaints. You will maintain ongoing relationships with our customers and sales colleagues, using your knowledge of our products and services to be a key communication link. Your ability to analyse, judge, and sensitively respond to customer needs will be crucial in this role.
What You Can Expect From The Role
Key Responsibilities and accountabilities:
Quote and Order Processing: Record and process quotes and orders, including custom and special orders, coordinating with relevant teams to ensure timely fulfilment.
Coordination with Supply Chain: Collaborate with supply chain teams to fulfil special requirements, locate products and part numbers, provide availability information, and support procurement and sales teams with cost and availability inquiries.
Advanced Product and Service Information: Respond to complex customer inquiries providing advanced product and service information.
Customer Relationship Development: Proactively engaging with customers to foster new connections and deepen existing relationships.
Issue Resolution: Promptly addressing and resolving complex customer issues and escalations, securing managerial approvals when necessary.
CRM Management: Plan and schedule follow-up actions, input relevant information into the CRM system ensuring quality data.
Sales Support: Provide sales information, including price lists and promotional details, track promotions and limited stock availability, and continuous follow-up until delivery.
Compliance and Safety: Adhere to Survitec policies, procedures, and relevant regulatory codes, obtaining authorizations for any exceptions.
Professional Development: Staying informed about relevant technology, industry regulations, and best practices. Participating in training and development activities as required.
Team Collaboration: Contribute to an inclusive team environment where team members feel valued and appreciated.
Retention: Deliver exceptional service to encourage continued use of Survitec’s products and services.
Additional: Perform other duties as assigned by your manager.
Essential Criteria
The Experience, Qualifications and Skills You Will Have
- Excellent at building customer relationships and delivering customer-centric solutions.
- Comfortable with diverse groups and tackling new opportunities with urgency and enthusiasm.
- Skilled in timely decision-making to keep the organization moving forward.
- Strong analytical skills for solving complex problems.
- Adaptable to shifting demands and handling conflict with minimal disruption.
- High School Degree required.
- Proven independent work experience.
- Fluent in English and Spanish (written and spoken).
- Marine industry experience is a plus.
Why You Should Work for Us
- Professional Development Opportunities.
- Additional day off to celebrate your birthday.
- Company Anniversary Holiday Benefit.
- Gift card vouchers upon reaching 5 years of service.
- Employee Assistance Programme.
- Workplace Reward & Recognition scheme.
APPLY HERE: https://survitec.csod.com/ux/ats/careersite/4/home/requisition/2551?c=survitec
CUSTOMER SERVICE SUPPORT
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our Core Values Are
- Creativity: Make it simple, lead the change.
- Commitment: Aim for better, impact for the good.
- Connection: Share experiences, grow together
Job Summary
The primary responsibility of this role is to support the appliances and Home theater activation process, ensuring a seamless experience for customers. This role requires strong communication skills, patience, and the ability to navigate through various software systems efficiently.
Job Responsabilities
- Manage and resolve customer complaints.
- Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
- Enter new customer information into the system.
- Update existing customer information.
- Process orders, and service renewal requests.
- Promote customer loyalty and retain clients.
- Identify and escalate priority issues.
- Route calls to appropriate resources.
- Document call information according to standard operating procedures.
Skills
- Verbal and written communication skills
- Process adherence
- Listening skills
- Customer service oriented
- Objective Judgment
- Adaptability
- Team work
- Stress tolerance
- Good data entry and typing skills.
- English Level B2 or upper.
Benefits
Our Benefit Alliances, a key component of our Life Balance programs designed to enhance your overall well-being and work-life harmony. Through strategic partnerships with a variety of businesses, our associates enjoy exclusive promotions and special pricing on a range of products and services. Whether it's discounts on fitness memberships, dining, travel, or wellness products, these alliances offer valuable perks to make your everyday life more enjoyable and affordable. Take advantage of these benefits as part of our commitment to support your personal and professional growth.
CUSTOMER SERVICE AGENT
GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.
The Role
We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.
You Will Be Responsible For
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- Analytical and critical thinking
- Strong oral and written communication abilities.
- Advanced English Level
- Teamwork oriented
- Strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Strong computer navigation skills and PC Knowledge
- Quiet and distraction-free environment to work
- Problem-solving
- Possess self-motivation to achieve and exceed goals
- Immediate availability preferred.
What's on Offer?
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Flexible working options
APPLY HERE: https://gsp011.snaphunt.com/job/2JCS88HHQF-PA-151?source=linkedin
CUSTOMER SERVICES AGENT
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our Core Values are:
• Creativity: Make it simple, lead the change.
• Commitment: Aim for better, impact for the good.
• Connection: Share experiences, grow together
Job Summary
As a Customer Service Representative, you will deliver great experiences every day for some of the world’s best-known brands. Not only do you get to be part of an organization that encourages every team member to Learn, Lead & Grow, but you get major perks and discounts.
Skills
• Want to drive customer satisfaction through voice, chat, and/or email communications
• Have the ability to multi-task and navigate through multiple systems
• Are eager to advance their career with a reliable company
• Problem solve with a can-do attitude
• Enjoy working with a team as well as independently
• Are 18+ years of age
• Have a high school diploma (higher education preferred)
Benefits
Our Benefit Alliances, a key component of our Life Balance programs designed to enhance your overall well-being and work-life harmony. Through strategic partnerships with a variety of businesses, our associates enjoy exclusive promotions and special pricing on a range of products and services. Whether it's discounts on fitness memberships, dining, travel, or wellness products, these alliances offer valuable perks to make your everyday life more enjoyable and affordable. Take advantage of these benefits as part of our commitment to support your personal and professional growth.