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Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

iSpeak is the opportunity to join a program that suggests a connection or link between non-native speakers and the English language, helping learners to become confident in using the language and ready to start your job at IBEX!. This program offers a high level Eglish program under no cost to the qualified applicants that look to join ibex but lack the English level required.

Responsibilities

• Commitment to adhere to the schedule and duration of iSpeak.
• Actively participate in every class with enthuasiasm and attention toimprove their language ability.
• Shows interest in the learning process.
• Complies and delivers every class activity requested with dedication and quality.
• Demonstrates responsability and punctuality everyday.
• Undergoes the evaluations and validations as requested by the English Coaches.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English.
  
  

Technical Skills

• Ability to type 25 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Basic computer proficiency.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
  
  

We Offer

• A high quality English program powered by Pearson and delivered by qualified teachers.
• Classes Monday to Friday
• Duration: 6 weeks
• Transportation (subjected to location)
• Meal allowance