Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Senior Specialist Customer Success to join our team today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement. You will develop an excellent level of product or service knowledge to support customer questions. Reporting to a sales manager, you will capture the voice of the customer for your assigned clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

B2B

Here at Concentrix, we are a leading global provider of customer experience, solutions and technology, improving business performance for some of the world's best brands including over 100 Fortune 500 clients and over 125 new economy clients. We support more than 40 countries across 6 continents and speak 40+ languages through the business. We pride ourselves on our staff delivering next generation customer experience and helps companies better connect with their B2B clients. In the B2B realm we offer renewal services, customer acquisition, customer success, account management and channel management- all tailored to our client's needs.

Senior Customer Success Specialist

The Senior Customer Success Specialist will support our client with a moderate to high level of complexity to cultivate and build strong relationships with the client, while ensuring satisfaction and engagement. Responsible for developing a high level of product and service knowledge to support client questions and concerns. Primarily focused on actively promoting the usage and sales of products and services. Must be confident dealing with client and expected to resolve moderate to high objections or transactions. Responsible for effectively collaborating with our Global Sales Delivery teams to ensure clients’ expectations are met.

You Have:

• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Process orientation and ability to follow call scripts
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home
• You possess excellent knowledge in written and spoken language skills (English), Cloud Knowledge, communication skills, previous experience in sales, Microsoft Unified products knowledge, trend analysis knowledge, business acumen.
• You possess average knowledge in experience in a similar role (6+ months), MS excel, power point and outlook knowledge, Azure, identifying renewals and upsell/cross sell opportunities, ability to multi-task, prioritize and manage time effectively, fast learning.
  
  

You Will:

• Understand customer usage to date and their purchased entitlements and enhanced solutions.
• Identify customer needs, gaps, and potential catalogue recommendations.
• Identify opportunities within client’s services for upgrades.
• Perform reactive case reviews, identifying trends and problems.
• Catalogue awareness for recommendations.
• Understanding complex customer relationships, such as global and shared TPIDs.
• Determine usage of services and perform trending analysis, setting up CSAM for renewal discussions, and a daily brief/cheat sheet for CSAMs.
• Manage high volume of tickets and deliveries through system and email each day.
• Follow established processed approved by the client and service motion leads.
• Maintain quality on delivery expected by each different process or motion.
• Participate in mandatory training requested by the Line Manager, Quality Assurance Analyst or other members of the senior staff.
• Keep necessary systems updated with the upmost information (example: Service Now tickets).
• Inform Line Manager of any mal function of the systems and tools necessary to complete the client tasks.
• Develop an excellent level of product knowledge to speak intelligently to clients and successfully address specific objections.
• Successfully capture client’s service expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”.
• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or service usage.
• Ensure high level of professionalism during all interactions with clients and stakeholders.
• Collaborate with cross functional teams and management to drive a superior client experience.
• Follow guidance from more senior staff, as needed.
• Other duties, as assigned and necessary

Company’s overview:

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Summary/Objective:

The Appointment Scheduler is a vital position within the organization. You support our dynamic and growing business by scheduling patients for our 250+ optical retail stores across the United States to have an eye exam. We are the first contact the customer has and it’s important we provide the utmost respect and professionalism at all times. We operate a high-paced action-packed call center environment. We are not afraid of change and pride ourselves on incorporating state of the art techniques and equipment in everything that we do. Our ideal candidate brings a positive attitude, a high sense of urgency and naturally provides world-class customer service. The ideal candidate also displays a high attention to detail, is adaptable to changes and has the ability to position our brand by standing out from our competitors. Our appointment setting team looks for go-getters who are able to meet targets by working under pressure.

I. Responsibilities:

• Must be able to handle 120+ calls a day and keep a competitive conversion rate.
• Able to meet daily and monthly targets of appointments booked.
• Greet customers as they pick up the phone and introduce themselves and the company.
• Identify lead opportunities and convert them into appointments as close to the call date as possible.
• Present products, services and promotions in a concise, clear and attractive manner in order to attract new customers and create brand loyalty to existing ones.
• Listen attentively and answer any questions that the potential patient asks to the best of ability
• Be an advocate of the brands we represent by conveying our company’s values in every interaction.
• Work together with leadership to improve own performance in order to achieve internal goals.
• Instill confidence for customers through clear and effective communication

II. Requirements:

• Potential appointment setters must have advanced communication (English) and interpersonal skills since you are working over the phone as the first contact for our potential patients. It is very important that you portray a pleasant and professional working ethic.
• Customer Service and sales oriented.
• Pay close attention to details because you have the responsibility to document accurately and provide all the information needed for an appointment to happen.
• Conform to our standards of technical proficiency as we utilize a web-based scheduling and POS system.
• Ability to multitask.
• Maintain a positive attitude while communicating or interacting with demanding customers.
• Active listening skills.
• Results and solutions oriented
• Adaptability to change
• Energetic and outgoing personality
• Go getter and competitive attitude
• Openness to feedback
• High integrity and critical thinking when making decisions.
• Advanced English level
• Proficient with Microsoft package

III. Education and Experience:

• 2+ years’ experience customer service experience, retention, collection or tech support in a call center environment is required.
• Setting appointments or cold calling preferred but not required

We offer:

• Eyecare benefit
• Educational Program
• Growth Opportunities
• On-site doctor
• Life insurance
• Discount program
• Referral program
• Transportation in Managua
• Meal subsidy
• Salary in US Dollars

Descripción

• Realizar las tareas de atención telefónica a los clientes, informando, tramitando o gestionando las diferentes solicitudes o reclamaciones de estos, canalizando las peticiones a las personas o departamentos correspondientes en caso de que sea necesario y actuando según las directrices y procedimientos establecidos, con el objetivo de lograr la satisfacción de los clientes y el cumplimiento de los estándares de calidad de la compañía.

Funciones

• Atender las solicitudes y reclamaciones de las clientes recibidas a través de los canales no presenciales (teléfono, correo electrónico, etc.) en los diversos procesos de su ámbito de responsabilidad (información, venta y postventa, etc.).
• Atender solicitudes de orientación médica telefónica, chat o video consultas.
• Mantener las relaciones internas y externas de carácter operativo y/o técnico, para intercambiar información, coordinar actividades y resolver incidencias
• Realizar las tareas administrativas de comprobación, verificación y grabación de la información facilitada por el cliente.
• Realizar las gestiones de carácter operativo o administrativo con interlocutores internos (otros departamentos, unidades técnicas, etc.) o externos (colaboradores, peritos, etc.).
• Proporcionar al cliente información veraz sobre los servicios solicitados y el seguimiento de las incidencias o solicitudes realizadas.
• Realizar las tareas administrativas generales y específicas de la unidad que correspondan con su nivel y asignadas por el responsable.
• Disponibilidad para hacer turnos de 12 horas de forma rotativo.

Educación

• Mínimo Médico General con conocimientos en computación.

Experiencia

• Atención al cliente deseable.

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

Agents will be expected to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace of the customer. The preferred persons will be responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.

Additionally, the Back Office and Email Customer Service Representative is expected to:

• Provide assistance to all customers
• When the queue permits, responsibilities include back office work
• Provide customers with a positive customer service experience
• Attain or exceed company goals/quotas
• Adhere to IBEX Nicaragua company policies and work standards
• When necessary the option to flex from backoffice, email, chat and voice lobs
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate your thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 35 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Great computer proficiency.
• Understanding of mobile applications and troubleshooting.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
• NO PREVIOUS WORK EXPERIENCE REQUIRED, although experience working in a BPO company handling non-voice (e-mail / chat) program/campaign is a plus.
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

Descripción

• Realizar las tareas de atención telefónica a los clientes, informando, tramitando o gestionando las diferentes solicitudes o reclamaciones de estos, canalizando las peticiones a las personas o departamentos correspondientes en caso de que sea necesario y actuando según las directrices y procedimientos establecidos, con el objetivo de lograr la satisfacción de los clientes y el cumplimiento de los estándares de calidad de la compañía.

Funciones

• Atender las solicitudes y reclamaciones de las clientes recibidas a través de los canales no presenciales (teléfono, correo electrónico, etc.) en los diversos procesos de su ámbito de responsabilidad (información, venta y postventa, etc.).
• Atender solicitudes de orientación médica telefónica, chat o video consultas.
• Mantener las relaciones internas y externas de carácter operativo y/o técnico, para intercambiar información, coordinar actividades y resolver incidencias
• Realizar las tareas administrativas de comprobación, verificación y grabación de la información facilitada por el cliente.
• Realizar las gestiones de carácter operativo o administrativo con interlocutores internos (otros departamentos, unidades técnicas, etc.) o externos (colaboradores, peritos, etc.).
• Proporcionar al cliente información veraz sobre los servicios solicitados y el seguimiento de las incidencias o solicitudes realizadas.
• Realizar las tareas administrativas generales y específicas de la unidad que correspondan con su nivel y asignadas por el responsable.
• Disponibilidad para hacer turnos de 12 horas de forma rotativo.

Educación

• Mínimo Médico General con conocimientos en computación.

Experiencia

• Atención al cliente deseable.

OFICIAL DE CALL CENTER

BANCO FICOHSA | MANAGUA, NICARAGUA

Objetivo del Puesto:

Atender las solicitudes, consultas y/o reclamos de clientes vía telefónicamente, a través de esta comunicación se deberá de brindar resolución y seguimiento a los casos recibidos, asegurando la calidad y tiempo de resolución de las gestiones ingresadas, considerando siempre el cumplimiento de los procesos, políticas y procedimientos de servicio al cliente de acuerdo a la normativa de transparencia.

Realizar venta efectiva a los clientes que nos contactan para cumplir con las metas establecidas por el negocio

Principales Funciones:

Atender solicitudes de gestiones, consultas o reclamo por teléfono brindando un servicio de calidad.

Cumplir con los indicadores de servicio establecidos en el call center.

Cumplir con la meta de colocación de productos que el banco estipule que deben de colocarse en el canal de call center.

Garantizar el cumplimiento de la normativa de transparencia, cumplimiento de los procesos, políticas y procedimientos del Call Center Nicaragua, durante el proceso de atención de gestiones.

Formación Académica:

Graduado de carreras de las ciencias económicas

Manejo de paquete office

Disponibilidad de horarios rotativos

Experiencia Profesional

1 año de experiencia en ventas y servicio al cliente

Competencias

Orientado a resultados

Comunicación

Tolerancia la presión del trabajo

Company’s overview:

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Summary/Objective:

This position is responsible for all duties associated with the administration of telecommunications systems across multiple channels company wide, assisting the telecommunications Coordinator with daily tasks assigned to projects such as but not limited to new users onboarding, training, systems and Internet Service Providers management and providing technical support for all support applications in the company. The Telecommunications specialist follows up the day-to-day execution and monitoring of applications changes, performance, ad-hoc data analysis, reporting (daily, weekly, monthly, quarterly, etc.), troubleshooting of production issues, and operational support across multiple company departments.

Responsibilities:

• Execute Monthly Cost Reduction Audits and Enhancements that contribute to our main Profit Improvement Project.
• Takes on full day to day administration of the contact center and stores telephony software, ensuring optimal performance and functionality in all aspects such as design, creation, testing, maintenance and support of call routing, IVR flows, skills management, campaigns and UI Design.
• Manage Internet Service Providers ordering, installation, configuration, billing and enhancement projects.
• Perform continuous in-depth analysis of systems, applications and ISPs results and provide strategic solutions to improve performance.
• Provide in-depth reporting on software/applications data.
• Support and fulfill the users' day-to-day needs on all aspects of the support software and applications.
• Support the onboarding and training needs of new software/applications users.
• Perform software users' management ensuring proper access and permissions.
• Assist the Telecommunications Coordinator with data clean up, uploads, download and organization.
• Assist the IT Operations with the installation guidelines, set-up and requirements for each software or application.
• Assist the IT Operations with technical support and diagnostics for support systems and applications.
• Perform periodic tests and audits to guarantee optimal functionality of all support software.
• Pull data from systems and perform data analysis upon request.
• Documentation of system configurations and historical tracking of changes to strategies.
• Provide technical advice on new software and solutions discovery when necessary.
• Complete additional tasks assigned by the Telecommunications Coordinator and/or department manager.

Education and Experience:

• Bachelor's degree in computer science, Engineering or any related field is preferred.
• +1 year of experience in support with tickets and/or Tech Support
• Previous experience in Telecom Networking projects is a plus.
• Previous experience in project management roles is a plus
• Previous experience with billing support and handling provider requests.

Required Skills:

• High sense of organization and proactivity.
• Experience troubleshooting a variety of complex computer issues.
• Basic to intermediate knowledge of SQL.
• Advanced experience in Microsoft Excel and/or Google Sheets.
• Ability to work independently with minimum supervision.
• SCRUM agile project management framework.
• Ability to react quickly and effectively in a high pressure, time-sensitive environment.
• Business minded, self-motivated and works well with others.
• Upper-Intermediate to advanced English Level.
• Basic to intermediate knowledge of Networking is a plus.
• Programming experience and UI design is a plus.

We offer:

• Eyecare benefit
• Educational Program
• Growth Opportunities
• On-site doctor
• Life insurance
• Discount program
• Referral program
• Transportation in Managua
• Meal subsidy
• Salary in US Dollars

About The Company:

S&T Properties is a full-service rental management company that maintains vacation properties across Canada. We manage the entire rental operation from setting up new units to communication, property maintenance, and marketing. We are a small but dedicated team of professionals committed to efficiency, optimization and integrity. Our company is dedicated to the growth and development of each employee.

About the job

• Manage booking communication with all the guests through different channels.
• Receive phone calls from guests and troubleshoot issues
• Adjust prices in the calendar for the upcoming seasons
• Coordinate communication with the cleaning staff and assign tasks to them.
• Report maintenance issues and follow up with the different contractors
• Escalate resolution cases through the different booking platforms and follow up with the case managers
• Order supplies for the different properties
• Update the property management database
• List the new properties in the different booking platforms
• Coordinate different tasks for the project management of new properties

What we are looking for:

• Exceptional English - both written and spoken
• Exceptional customer service skills
• Ability to solve complex issues
• Ability to handle stressful situations
• Ability to understand new technology and adapt to fast-paced environments
• Positive attitude and willingness to always learn
• Hotel or property management experience is an asset

What we offer:

• Competitive wages
• Growth opportunities
• Benefits after 6 months
• Amazing team

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

• Manage incoming calls and/ or chat from customers.
• Provide appropriate follow up which may include outbound calls.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative and helpful.
• Maintains productivity and quality standards.
• Demonstrates appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• All other duties as assigned.
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 25 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Basic computer proficiency.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

Customer Success Manager – Workflows & Sales Engineering

Full-time | Remote

Role Overview

The Customer Success Manager (CSM) designs, implements, and optimizes AI-powered workflows for enterprise customers and supports account executives during late-stage sales cycles. The role blends client communication, solution architecture, and execution oversight.

Core Responsibilities

Workflow Design

• Translate business objectives into scalable AI workflows.
• Define data inputs, integration points, and performance metrics with client technical teams.
  
  

Implementation & Adoption

• Lead end-to-end deployment plans, coordinating internal engineers and client stakeholders.
• Remove blockers, document configurations, and ensure on-schedule launches.
  
  

Sales Enablement

• Join sales calls to validate technical fit, outline implementation effort, and build prospect confidence.
• Provide demo environments or proof-of-concept configurations as needed.
  
  

Performance Optimization

• Track KPIs such as traffic, conversion, and revenue impact.
• Recommend and implement data-driven improvements.
  
  

Training & Documentation

• Deliver enablement sessions and write step-by-step guides for client teams.
• Turn successful rollouts into reusable playbooks.
  
  

Product Feedback

• Collect client insights and submit clear, prioritized requests to Product and Engineering.
  
  

Qualifications

• 5+ years leading SaaS implementations or workflow-driven projects (AI, automation, or data platforms preferred).
• 3+ years supporting enterprise accounts and managing multi-stakeholder relationships.
• Proven experience partnering with sales teams to close complex technical deals.
• Strong analytical skills; familiarity with SQL or Python is a plus.
• Excellent verbal and written communication, equally effective with business and technical audiences.
• Self-directed and adaptable, comfortable in fast-moving environments aligned to U.S. time zones.
  
  

Benefits

• Fully remote work with flexible scheduling.
• Collaborative, high-growth environment with close ties to product, engineering, and sales.

Descripción

• Realizar las tareas de atención telefónica a los clientes, informando, tramitando o gestionando las diferentes solicitudes o reclamaciones de los mismos, canalizando las peticiones a las personas o departamentos correspondientes en caso de que sea necesario y actuando según las directrices y procedimientos establecidos, con el objetivo de lograr la satisfacción de los clientes y el cumplimiento de los estándares de calidad de la compañía.

Funciones

• Mantener las relaciones internas y externas de carácter operativo y/o técnico, para intercambiar información, coordinar actividades y resolver incidencias
• Realizar las tareas administrativas de comprobación, verificación y grabación de la información facilitada por el cliente con el objetivo de cumplir con los procedimientos establecidos y proporcionar una información actualizada y veraz a los departamentos implicados en la resolución de las incidencias o peticiones.
• Realizar las gestiones de carácter operativo o administrativo con interlocutores internos (otros departamentos, unidades técnicas, secciones territoriales, etc.) o externos (colaboradores, peritos, etc.) derivadas de la naturaleza de su actividad, con el objetivo de facilitar la resolución de las incidencias y peticiones.
• Proporcionar al cliente información veraz sobre los servicios solicitados y el seguimiento de las incidencias o solicitudes realizadas con el objetivo de cumplir con los procedimientos y alcanzar los niveles de calidad establecidos.
• Realizar las tareas administrativas generales y específicas de la unidad que correspondan con su nivel y asignadas por el responsable con el fin de cumplir con los procedimientos establecidos y colaborar en la consecución de los objetivos de calidad y atención al cliente.
• Atender las solicitudes y reclamaciones de los clientes recibidas a través de los canales no presenciales (teléfono, correo electrónico, etc.) en los diversos procesos de su ámbito de responsabilidad (información, venta y postventa, etc.), asegurando los niveles de calidad establecidos para darlas respuesta de modo eficiente.

Educación

• Mínimo Bachiller con conocimiento en computación.

Experiencia

• De 1 a 2 años de experiencia en cargos similares. Experiencia atención al cliente.

Tipo de Contrato

• Contrato Indeterminado.

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

Agents will be expected to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace of the customer. The preferred persons will be responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.

Additionally, the Back Office and Email Customer Service Representative is expected to:

• Provide assistance to all customers
• When the queue permits, responsibilities include back office work
• Provide customers with a positive customer service experience
• Attain or exceed company goals/quotas
• Adhere to IBEX Nicaragua company policies and work standards
• When necessary the option to flex from backoffice, email, chat and voice lobs
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate your thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 35 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Great computer proficiency.
• Understanding of mobile applications and troubleshooting.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
• NO PREVIOUS WORK EXPERIENCE REQUIRED, although experience working in a BPO company handling non-voice (e-mail / chat) program/campaign is a plus.
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

Full Time Position - 8:00 AM to 5:00 PM ET

Position Overview:

We are seeking a Customer Service Representative who thrives in dynamic, high-stakes environments and excels at managing unexpected challenges with confidence and professionalism. The ideal candidate is a proactive problem solver who can handle demanding situations, ensuring seamless client experiences while maintaining composure under pressure.

Key Responsibilities:

Client Interaction & Support

• Provide personalized and timely responses to high-profile clients, anticipating their needs and exceeding expectations.
• Build strong relationships and deliver exceptional service to maintain client loyalty.
  
  

Problem Solving & Issue Resolution

• Quickly assess and resolve unexpected issues with minimal supervision.
• Manage critical situations involving elite clientele with discretion and efficiency.
  
  

Crisis Management & Escalation

• Handle urgent client concerns calmly and effectively, escalating when necessary while maintaining ownership.
  
  

Process Improvement

• Identify opportunities to improve processes and elevate service standards.
  
  

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, Communications, or a related field.
• Proven experience in customer service, client relations, or hospitality (high-end or luxury experience preferred).
• Ability to thrive in chaos and manage unpredictable situations with poise.
• Strong analytical and problem-solving skills.
• Excellent communication in English (Spanish is a plus).
• High emotional intelligence, discretion, and attention to detail.
• Experience managing VIP clients, global brands, or luxury services.
• Familiarity with CRM systems and customer support platforms.

Job Title:

Sales and Retention

Job Description

The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

Job Type: Full-Time

Location: Managua

WHAT’S IN IT FOR YOU?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits such as life insurance, meal subsidy
• Opportunity for monthly performance incentives
• Enjoy our onsite Break Rooms, onsite clinic and more
  
  

What You Want Matters To Us

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for Sales experts

This role is the perfect opportunity for someone considering a career in Sales in various industries

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM:

• High School Diploma
• Police Record Updated
• Resume
  
  

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Location:

Nicaragua- Managua

Language Requirements:

Time Type:

Full time2024-12-31

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Merchandising, Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Summary/Objective:

The Inventory Strategy Coordinator will be responsible for analyzing inventory data to identify trends, forecast demand and areas of improvement proposing strategies for inventory efficiencies and operational processes, reduce stockouts and overstock situations, and maximize profitability. The Inventory Strategy Coordinator will work closely with the vendors, the stores and cross-functional teams.

I. Responsibilities:

Inventory Data Analysis:

• Collect, clean, and analyze large datasets related to inventory levels, sales trends, demand patterns, lead times, and supplier performance.
• Develop and maintain inventory performance reports, dashboards, and key performance indicators (KPIs).
• Identify trends, anomalies, and opportunities for inventory optimization through data analysis.

Demand Forecasting Support:

• Assist in the development and refinement of demand forecasting models and processes.
• Analyze historical sales data, seasonality, promotional activities, and other factors to improve forecast accuracy.

Inventory Strategy Development:

• Contribute to the development and implementation of inventory management strategies, including setting target inventory levels, safety stock calculations, and replenishment parameters.
• Analyze the impact of different inventory strategies on key metrics such as fill rates, inventory turnover, and carrying costs.
• Develop recommendations for optimizing inventory deployment across different retail locations.

Supply Chain Analysis:

• Analyze lead times, supplier reliability, and other supply chain factors impacting inventory availability.
• Identify potential risks and opportunities within the supply chain and propose mitigation strategies.

Performance Monitoring and Reporting:

• Monitor inventory performance against established targets and KPIs.
• Identify and analyze variances, providing insights and recommendations for corrective actions.
• Prepare regular and ad-hoc reports on inventory levels, performance, and strategic initiatives.

Collaboration and Communication:

• Collaborate effectively with vendors and distribution teams to align inventory strategies with overall business objectives.
• Communicate analytical findings and recommendations clearly and concisely to stakeholders.
• Participate in cross-functional meetings to discuss inventory performance and strategic initiatives.

Process Improvement:

• Identify opportunities to improve inventory management processes and tools.
• Contribute to the development and documentation of best practices and standard operating procedures.

II. Education and Experience:

• Bachelor's degree in Supply Chain Management, Business Administration, Economics, Statistics, or a related quantitative field.
• Minimum of 2 years of experience in inventory analysis, supply chain analysis, or a related analytical role, preferably within a retail environment.

III. Skills/ Qualifications:

• Strong analytical and problem-solving skills with the ability to interpret complex data and draw actionable insights.
• Proficiency in data analysis tools and software, particularly Microsoft Excel (advanced skills required). Experience with, Tableau, Power BI is a plus.
• Solid understanding of inventory management principles and techniques (e.g., EOQ, safety stock, forecasting).
• Experience with demand forecasting methodologies and tools.
• Excellent communication (written and verbal) and presentation skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills with the ability to manage multiple tasks and deadlines.
• Detail-oriented with a high degree of accuracy.

Requirements:

- English B2+

- Native Spanish

- Schedule flexibility

- Tech Skills

- B2B/B2C exp. preferred

- Immediate availability

You Have:

• 1+ years of a solid experience as Sr. Coordinator, Sr. Supervisor, Sr. Trainer, Team Lead, S.M.E, Sr. Q.A, Sr. Data Entry or temporal assignments for higher roles.
• Adaptability
• Flexibility
• Self-driven skills
• Clear communication
• Presentation Skills
• Data administration
• Information Partnership
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Cloud knowledge is a plus
• Experience or willingness to work in a hybrid environment

You will:

• Attending customer meetings, conducting sales presentations, and delivering product/service demonstrations both in person and via phone.
• Providing technical expertiseto support aggressive selling goals and thorough responses to product/service and industry questions.
• Preparing technical proposals and presentationsto support sales teams and demonstrating proficient solution selling abilities.
• Identifying and analyzing customer/client needsand developing strategies to competitively meet those needs.
• Advising and supporting customers and sales teamson technical aspects of products and services.
• Developing and executing thorough trainingas needed, utilizing technical expertise.
• Streamlining and improving sales processes, recommending improvements to management.
• Acting as a customer advocatefor pre-sales and post-sales activities.
• Providing consistent follow-upon opportunities or inquiries.
• Evaluating the client's customer needsand proposing potential solutions.
• Managing external competitive pressuresand effectively handling objections to help retain customers.
• Providing consultative supportand potentially attending vendor and/or external events.
• Mentoring and guiding junior staff, if needed, and working with multiple stakeholders
• Understanding customer usageto date and their purchased entitlements and enhanced solutions.
• Identifying customer needs, gaps, and potential catalogue recommendations.
• Performing reactive case reviews, identifying trends and problems.
• Catalogue awarenessfor recommendations.
• Understanding complex customer relationships, such as globals and shared TPIDs.
• Service offeringsinclude Azure Case Trending, Proactive Program Remediation, Identification of New Opportunities (INO), Unified Renewal Enablement, Pre (and Post)-Meeting Administration (PPMA), with a note that there are no current offerings for services 7 and 8.
• Service expansion indicates a need for determining usage of services and performing trending analysis, setting up CSAM for renewal discussions, and a daily brief/cheat sheet for CSAMs.

The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

You need:

- English B2+

- Native Spanish

- Schedule flexibility

- Tech Skills

- B2B/B2C exp. preferred

- Immediate availability

You have:

• 1+ years of a solid experience as CSR/SDR, Tech support specialist, Trainer, S.M.E, Q.A, Supervisor, Data Entry, Back office, or temporal assignments for higher roles.
• Adaptability
• Flexibility
• Clear communication
• Presentation Skills
• Information Partnership
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Cloud knowledge is a plus
• Experience or willingness to work in a hybrid environment

You Will:

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak intelligently to customers and address specific objections
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
• Work with teams and management to promote a positive customer experience

APPLY HERE: https://www.linkedin.com/jobs/view/4146751015/?alternateChannel=search&refId=77ggGrkudPvHI6ShggJT6g%3D%3D&trackingId=9jfEzY%2B%2BPgn5Oc18QGKCtA%3D%3D&trk=d_flagship3_search_srp_jobs 

Nos encontramos en la búsqueda de un Especialista en Éxito del Cliente Trilingüe en Managua.

Si cuentas con:

• Experiencia como QA, trainer, Subject Matter Expert, Team Lead, Onboarding Specialist, o cargos relacionados.
• Experiencia dando feedbacks, asesorias y coaching a equipos internos y externos.
• Experiencia dando soporte técnico a clientes.
• Capacidad para realizar presentaciones y exponer ante clientes.
• Excelentes habilidades de comunicación verbal y escrita.
• Experiencia en el manejo de reportes y conocimientos técnicos en Microsoft Office.
• Actitud de liderazgo
• Proactividad en la identificación de oportunidades de mejora.
• Habilidades blandas que faciliten construir relaciones duraderas con los clientes.
• Un nivel avanzado de inglés y portugués

¡Esta oferta de trabajo es para ti!

El Especialista en Éxito del Cliente se dedica a crear éxito para nuestros clientes, las comunidades que nos rodean y entre nosotros mismos.

Responsabilidades:

• Actuar como el principal punto de contacto para los clientes, garantizando una experiencia excepcional en el uso de nuestros productos/servicios.
• Ofrecer soluciones externalizadas de ventas internas, éxito de clientes, gestión de renovaciones y gestión de canales para las marcas más importantes del mundo.
• Apoyar a una base de clientes existente para cultivar y construir relaciones al tiempo que garantiza la satisfacción del cliente y el compromiso.
• Desarrollar un excelente nivel de conocimiento del producto o servicio para responder a las preguntas de los clientes.
• Proporcionar formación y apoyo a los clientes y equipos internos para maximizar el uso de nuestros productos/servicios.
• Monitorizar la satisfacción del cliente y llevar a cabo encuestas para recoger comentarios y sugerencias.
• Identificar oportunidades de upselling y cross-selling alineadas con las necesidades del cliente.
• Trabajar en colaboración con otras áreas y equipos de ventas para asegurar que las expectativas del cliente se cumplan.
• Preparar informes sobre la satisfacción del cliente y las métricas de éxito.

En el camino tendrá acceso a oportunidades de formación de primera clase para crecer y mejorar sus habilidades y su carrera.

¿Estás preparado para marcar la diferencia en la experiencia del cliente? ¡Queremos conocerte!

APLICA AQUÍ: https://www.linkedin.com/jobs/view/4138534276/?alternateChannel=search&refId=kGTGx8te7Ucv8Mxy44YtLw%3D%3D&trackingId=ECutUeTNUdBOSPzpPGZ3jQ%3D%3D&trk=d_flagship3_search_srp_jobs 

We are looking for Virtual Assistant who can provide our customers a quality service with administrative tasks.

As a Virtual Assistant, you will perform various administrative tasks, including answering emails, and scheduling meetings and management tasks.

WE WILL REQUEST A VOICE NOTE FOR THE SCREENING PROCESS.

ADVANCED ENGLISH REQUIRED FOR THE POSITION.

Technical Knowledge & Skills Required:

• Advanced English Knowledge: upper intermediate, advanced or proficient.
• Experience in Project Management tools: ClickUp, Trello, Asana, or Monday.
• Strong Team Management background and experience: At least three years of experience in the field, working with clients and managing teams.
• Experience establishing Policies and Guidelines: This includes communicating them within the organization and following up.
• Advanced proficiency in and working knowledge of relevant professional concepts and related processes.

Soft Skills Required:

• Professionalism: Professional attitude and ethical behavior.
• Communication: Solid written and verbal communication skills.
• Proactiveness.
• Multitasking skills: Comfortable with quickly switching gears and focus, moving from different tasks seamlessly.
• Analytical skills: Ability to use a solid analytical approach to solve complex issues.
• Organization skills and attention to detail: Ability to self-organize given activities and keep a thorough record of tasks, pointers and process updates.
• Risk identification: Ability to identify pain points, bottlenecks, scope creeps and process improvement opportunities.
• Prioritization skills: Ability to identify, establish and assign priorities.
• Compliance: Ability to comply when necessary; following orders or specific instructions if needed.
• Reliability: Ability to follow up and see tasks through to completion by committing to the project they’re involved in.

Desirable Knowledge & Skills:

• Maintain a system for recurring or standard projects.
• Assist team members with projects as needed.
• Perform any other job-related duties as required.

Main Tools to Manage During Work Relation:

• Google Suite: Google Drive, Corporate Gmail, Docs, Sheets.
• Microsoft Office: Word, Excel.
• Discord: Categories and Channels.
• Hubstaff: Web App, Desktop App and Hubstaff Tasks.
• Whatsapp: Whatsapp Groups.
• Zoom: Meetings and Breakout rooms.

Benefits:

• Competitive pay in US Dollars.
• Paid extra-hours.
• Time-off flexibility.
• Constant team interaction.
• 100% remote work.
• International experience.

APPLY HERE: https://www.linkedin.com/jobs/view/4140342152/?alternateChannel=search&refId=rKK%2BiyDhI%2Bq%2FUj6PK6uYhg%3D%3D&trackingId=GVjHjljIo%2F3uSU5vDYZi%2FQ%3D%3D&trk=d_flagship3_search_srp_jobs 

Smrtdo Medical Billing is a true partner delivering revenue cycle results. Our goal is to help U.S. rural hospitals, community hospitals, healthcare systems, and physician practices become financial healthy institutions.

Start your journey and join our talented team of experts with culture really hard to duplicate.

About this position

We are seeking a qualified and dedicated medical billing specialist to join our team. In this position, you will be responsible for a variety of tasks requiring data analysis and in-depth evaluation. Your daily duties will include using billing software, appealing denied claims, and recording late payments.

The ideal candidate must also be able to demonstrate excellent written and verbal communication skills, as communicating with clients and various insurance agents will form a constant part of the job.

Some of the Responsibilities are

• Preparing and submitting billing data and medical claims to insurance companies.
• Ensuring the patient’s medical information is accurate and up to date.
• Preparing bills and invoices, and documenting amounts due for medical procedures and services.
• Collecting and reviewing referrals and pre-authorizations.
• Monitoring and recording late payments.
• Following up on missed payments and resolving financial discrepancies.
• Examining patient bills for accuracy and requesting any missing information.
• Investigating and appealing denied claims.
• and more.

Qualifications

• 80% English proficiency or higher.
• High school Diploma and/or Bachelor’s degree.
• Proficient in Microsoft Office.
• No previous experience required.
• Must have the ability to multitask and manage time effectively.
• Excellent written and verbal communication skills.
• Outstanding problem-solving and organizational abilities.
• Located in Estelí (Nicaragua) or surrounding cities.

We offer

• Outstanding internal culture.
• Work Schedule: Monday to Friday.
• Competitive compensation.
• Work Remotely!
• Full Training.
• If you meet the requirements, please apply through our Linkedin application option or apply online at bit.ly/4jC9RZI for consideration.

APPLY HERE: https://www.linkedin.com/jobs/view/4130624236/?alternateChannel=search&refId=rKK%2BiyDhI%2Bq%2FUj6PK6uYhg%3D%3D&trackingId=uUJ%2Bvk2b7XC3AlqOYkn6iw%3D%3D&trk=d_flagship3_search_srp_jobs