CONSULTANT, TECHNICAL SOLUTIONS
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Technical Solutions Consultant is a vital role within our company, acting as the main technical liaison for Cybersource’s clients, whether merchants, acquirers, or payment facilitators. Cybersource is part of Visa Acceptance Solutions, and you as Technical Solutions Consultant, will be responsible for owning the technical aspects of the service implementation and on the assistance to clients in production, ensuring optimal functioning. The Technical Solutions Consultant is also responsible for fostering the client relationship working alongside the designated Account Manager to continuously develop and strengthen the relationship with their designated accounts. Should a client encounter any Cybersource related concerns, the Technical Solutions Consultant would address the issue, or help drive the incident to a resolution.
Responsibilities
- Serve as the primary technical point of contact for assigned clients, maintaining strong relationships, and ensuring client satisfaction.
- Partner with Sales to build relationships with technical and business contacts across the account portfolio.
- Conduct regular business performance review of live merchants and partners.
- Proactively monitor client accounts, identifying any technical issues or challenges, and work closely with all stakeholders to resolve them in a timely manner.
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management and Operations teams
- Provide technical training and support to clients, helping them maximize the value of the company's payment solutions.
- Educate clients on product features, functionalities, and potential integration opportunities.
- Keep clients informed by creating, editing, and distributing notifications and communications.
- Stay up to date with industry trends and emerging technologies relevant to digital payments and commerce.
- Contribute to the development and improvement of technical documentation, knowledge base, and support resources.
- Lead and drive technical projects and initiatives for clients, ensuring successful implementation and integration of the company's payment solutions.
- Act as a subject matter expert on industry standards and regulations pertaining to digital payments and commerce, ensuring compliance and security for clients
- Assist in training and mentoring the less experienced Analysts and Consultants, Technical Solutions, sharing best practices and providing technical guidance.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
4 years of work experience with a bachelor’s degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) Prior experience in a client-facing or technical support role is preferred. Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders. Proficiency in troubleshooting technical issues with problem-solving abilities and providing effective solutions. Ability to work independently and manage multiple clients simultaneously, able to prioritize workload. Experienced with web-based (PHP, Python, .NET, JavaScript, etc.), mobile (iOS, Android) programming languages and APIs in general (REST, JSON, SOAP, XML, Postman as tool). Experience working with e-commerce platforms, shopping cart technologies, risk management solutions and/ or payment service providers is a plus. Understanding of Web Security, TLS, HTTPS, Hash algorithms. Familiarity with PCI DSS. Knowledge of data visualization platforms (Grafana, Splunk, Kibana). Excellent leadership and teamwork skills, with the ability to collaborate effectively across departments and influence stakeholders. Proficiency in Spanish and English.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
GERENTE DE IT
🚀 ¡Estamos contratando! | Gerente de IT — Guatemala
En Kalea buscamos un líder tecnológico con visión estratégica para dirigir nuestra área de Sistemas y conducir la transformación digital de la organización.
¿Cuál será tu misión?
Liderar la estrategia tecnológica y de transformación digital, garantizando la continuidad y evolución de todas las plataformas que hacen funcionar nuestro negocio ERP, POS, WMS, eCommerce, infraestructura cloud y ciberseguridad.
Requisitos
✔ Licenciatura o Ingeniería en Sistemas, Computación o afines
✔ Maestría en Tecnología, MBA o áreas relacionadas (deseable)
✔ Mínimo 5 años como Gerente de IT
✔ Experiencia en implementaciones ERP (preferiblemente Dynamics Business Central / LS Central)
✔ Dominio de plataformas cloud (Azure, SaaS, PaaS) y ecosistema Microsoft 365
✔ Inglés funcional
Beneficios
💰 Salario competitivo en planilla, prestaciones adicionales a la ley
📋 Contratación indefinida
🕗 Lunes a viernes, 8 00 a 17 00 horas, con 2 días de home office.
📍 Ciudad Guatemala zona 10
¿Te identificas con este perfil? Envíanos tu CV
¡Únete a un equipo que transforma el retail a través de la tecnología! 💡
Kalea es una empresa con más de 25 años de exitosa trayectoria, especializada en la venta de muebles llenos de estilo y actualizados con las tendencias de hoy.
CYBERSECURITY SPECIALIST
Descripción: Ingeniero con experiencia principalmente para la ejecución de pruebas de pentesting de aplicativos móviles (android y IOS), pentest externo, interno, análisis a la red wifi, purple team, phishing, vishing y pentest en ATM´s
Responsabilidades:
- Encargado de ejecutar pruebas de pentesting de aplicativos móviles (android y IOS) a clientes
- Responsable de ejecutar pruebas de seguridad ofensiva para pentest externo, interno, analisis a la red wifi, purple team, phishing, vishing y pentest en ATM´s en clientes
- Apoyo en el diseño de estrategias de atención en requerimientos de cliente asociados a red team
Requisitos:
- Experiencia: 3 años de experiencia equivalente y comprobable para la posición, implementando productos soluciones de SW, según el requerimiento de cada práctica de DS
- Formación: Ingeniería de Sistemas o carrera afín.
- Conocimientos técnicos: Certificaciones como eJPT, eMAPT, eWPT, eCPPT, eWPTX, CRTP, OSCP, eCPPT, CBBH, HTB, CEH. Ingles avanzado
DEVELOPER
Documentación de los sistemas
existentes y de los nuevos desarrollos
creados por el mismo.
Mantenimiento a sistemas actuales.
Desarrollo de nuevas características en
sistemas nuevos y existentes.
Velar por la seguridad de cada sistema
mantenido o desarrollado.
Manejar de forma adecuada el
versionamiento de código.
Apoyar en los diferentes frentes al
equipo de desarrollo cuando se
requiera.
Realizar pasos a producción de los
productos y/o sistemas asignados.
Realizar pruebas de integración y
evidencia de pruebas de cada sistema
/ proyecto asignado.
Realizar pruebas unitarias a sistemas/
proyectos asignados.
LEARNING COORDINATOR
Description
The Fulfillment Center Learning Coordinator works with operations managers, area managers, production assistants to coordinate all associate onboarding activities for the site, and must be willing to work day/night shift.
Responsibilities
Constantly improves the long-term capabilities of the area to which he/she is assigned. This position has a high level of program administrative management. The Distribution Center Learning Coordinator is assigned to the Learning Department and will hold responsibilities specific to that area. Overall responsibilities will include the following functions:
Key job responsibilities
- Coordinate ambassador identification program and track new hire onboarding and ambassador audits
- Coordinate site Associate Experience Week program and assigning Learn Before Doing plans for operations
- Track learning curve and continuous improvement metrics at the site level
- Audit Powered Industrial Equipment Training program and trainer standard work
- Execute training programs for both seasonal and permanent trainers
- Coordinate and facilitate any training related programs
- Manage ticketing system and ensure tickets are closed within expected timeline
- Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
- Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
- Document feedback results to help the learning department identify strengths as well as area of improvement
- Assess development needs for individuals and groups
- Fully understand workflow and daily production goals
- Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
- Balance and prioritize multiple tasks
- Maintain a positive attitude and presence on the floor
Basic Qualifications
- Completed High School Diploma or ongoing/completed Bachelor’s Degree.
- 1+ year of experience as a trainer or training coordinator in warehousing, logistics, manufacturing, food industry, or other industrial environments.
- Proficiency in MS Excel.
- Experience using data analysis tools such as Excel to collect, analyze and present information relevant to the learning area.
- Intermediate English.
Preferred Qualifications
Preferred qualifications
- A completed Bachelor’s Degree from an accredited university
- Experience delivering training/information to peers, hourly associates, and senior management, both individually and in groups
- Experience delivering messages related to performance
- Ability to give and receive feedback effectively
- Evidence of ability to prioritize, manage and complete projects with tight deadlines
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
- Desire to thrive in a dynamic, growing environment
- Previous Kaizen/Continuous Improvement experience
- Willingness to work different shifts
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
Job ID: A3079052
LEARNING COORDINATOR
Description
The Fulfillment Center Learning Coordinator works with operations managers, area managers, production assistants to coordinate all associate onboarding activities for the site, and must be willing to work day/night shift.
Responsibilities
Constantly improves the long-term capabilities of the area to which he/she is assigned. This position has a high level of program administrative management. The Distribution Center Learning Coordinator is assigned to the Learning Department and will hold responsibilities specific to that area. Overall responsibilities will include the following functions:
Key job responsibilities
- Coordinate ambassador identification program and track new hire onboarding and ambassador audits
- Coordinate site Associate Experience Week program and assigning Learn Before Doing plans for operations
- Track learning curve and continuous improvement metrics at the site level
- Audit Powered Industrial Equipment Training program and trainer standard work
- Execute training programs for both seasonal and permanent trainers
- Coordinate and facilitate any training related programs
- Manage ticketing system and ensure tickets are closed within expected timeline
- Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
- Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
- Document feedback results to help the learning department identify strengths as well as area of improvement
- Assess development needs for individuals and groups
- Fully understand workflow and daily production goals
- Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
- Balance and prioritize multiple tasks
- Maintain a positive attitude and presence on the floor
Basic Qualifications
- Completed High School Diploma or ongoing/completed Bachelor’s Degree.
- 1+ year of experience as a trainer or training coordinator in warehousing, logistics, manufacturing, food industry, or other industrial environments.
- Proficiency in MS Excel.
- Experience using data analysis tools such as Excel to collect, analyze and present information relevant to the learning area.
- Intermediate English.
Preferred Qualifications
Preferred qualifications
- A completed Bachelor’s Degree from an accredited university
- Experience delivering training/information to peers, hourly associates, and senior management, both individually and in groups
- Experience delivering messages related to performance
- Ability to give and receive feedback effectively
- Evidence of ability to prioritize, manage and complete projects with tight deadlines
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
- Desire to thrive in a dynamic, growing environment
- Previous Kaizen/Continuous Improvement experience
- Willingness to work different shifts
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
Job ID: A3079052
ASISTENTE DE PROCESOS, ICQA
Description
Ubicación: Carretera Nuevo Laredo - Monterrey 4815, 65583 Parque Industrial Parque Tecnológico Monterrey, N.L.
Horario: Disponibilidad para rolar turnos día, noche y fines de semana
Nuestra misión en Amazon es ser la empresa más centrada en el cliente de la Tierra, y nuestro galardonado equipo de Outbound es una parte clave para lograr ese objetivo. Amazon es una de las marcas más reconocidas en el mundo porque distribuimos millones de productos a nuestros clientes. Hacer nuestro mejor esfuerzo por nuestros clientes es de donde obtenemos nuestra energía, y es por eso que encontrará que abordamos las cosas de manera diferente aquí.
Amazon tiene implementadas las medidas necesarias para garantizar que los trabajadores cuenten con asientos adecuados. Durante los periodos de descanso y comida, los empleados podrán tomar su descanso en el área de comedor donde se encuentran las sillas disponibles, o salir de las instalaciones de la Empresa si así lo desean.
Key job responsibilities
- Seguir protocolos de seguridad y procedimientos estandar
- Procesar envíos de salida y gestionar el cumplimiento de pedidos
- Monitorear el inventario y coordinar con el personal de almacén
- Asegurar el control de calidad y el embalaje adecuado
- Resolver problemas de envío y consultas de clientes
- Utilizar sistemas de gestión de almacenes
- Generar informes y mantener registros
- Colaborar con otros departamentos para operaciones fluidas
- Apoyar la gestión diaria de las tareas del departamento, incluyendo asignación de mano de obra, liderazgo en reuniones, asignación de tareas laborales y comunicación con proveedores internos
- Seguimiento de políticas y asistencia (las funciones no incluyen acciones disciplinarias)
- Brindar apoyo como recurso para los asociados en el piso
- Asegurar el buen desempeño del área mediante el seguimiento, los informes y la retroalimentación sobre el rendimiento de los asociados
- Participar en iniciativas de Excelencia Operativa en alguna capacidad
- Reemplazar en funciones de producción según sea necesario
- Comprender completamente el flujo de trabajo y los objetivos diarios de producción
- Ayudar a mantener el área de trabajo limpia y organizada
- Identificar y abordar riesgos de seguridad en el área de trabajo
- Capacitar a los asociados para trabajar de manera segura en todo momento
- Participar en iniciativas de seguridad
Basic Qualifications
- - Habilidades de análisis (identificar problemas y sus causas raíz)
- - Capacidad para trabajar en horarios/turnos/áreas flexibles
- - Capacidad para trabajar horas extra según sea necesario
- - Cumplimiento continuo o superación de los objetivos de desempeño del departamento
Preferred Qualifications
- - Experiencia Supervisando a equipos de Operaciones (+1 año)
- - Educación más allá de la escuela preparatoria y/o experiencia previa en gestión de empleados
- - Excelentes habilidades interpersonales
- - Habilidades demostradas de resolución de problemas y habilidades analíticas
- - Habilidades de comunicación demostradas (escritas y verbales) con todos los niveles de asociados y gerencia de Amazon
- - Experiencia trabajando en el área de “Problem Solve” es una ventaja
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
Job ID: A3051169
ECOMMERCE DEVELOPER
Desarrollador E-commerce con experiencia en integración BAC y WooCommerce.
DESCRIPCIÓN DEL PUESTO
Buscamos alguien RESPONSABLE para integrar un proyecto de pasarela de pago en WooCommerce y que conecte las llaves y funcionamiento de la pasarela con BAC (ya tenemos las llaves).
Con experiencia comprobada, enviar las 3 últimas integraciones realizadas como referencia (links)
EXPERIENCIA
- E-Commerce
- WooCommerce
- Wordpress con Elementor
- Reportería en pasarela de pagos
- Experiencia en pruebas de conexión
- · PHP, HTML, CSS y JavaScript
Integraciones de pasarelas de pago con BAC, Woocommerce y Wordpress
Enviar 3 referencias de las últimas pasarelas de pago integradas a: pablo@estudiomontenegro.net