PROJECT MANAGER
- Four or more years of project management experience
- Experience in developing web technologies and software platforms for maximum usability
- Strong attention to deadlines and budgetary guidelines
- Proven success working with all levels of management
- Strong written and verbal communication skills
- Excellent presentation skills
- Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
- Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
SALES DEVELOPMENT REPRESENTATIVE
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
What you will be doing:
- Prospect, educate & qualify leads to create sales-ready opportunities
- Master the ability to evangelize the Podium story
- Align Podium solutions with prospect business objectives & needs
- Collaborate with sales reps to schedule prospect calls, meetings and demos
- Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers
- Make strategic outbound calls & emails daily
- Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM
- Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed
- This position will start as a remote and grow into an in-office position
What you should have:
- Geographically located in GUATEMALA and must come into our office
- Speak English fluently
- 4-year degree preferred in Business or related field
- Two years B2B technical sales experience (or other qualified sales experience)
- Proven success in prospecting new markets and setting appointments with new business
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
APPLY HERE: https://job-boards.greenhouse.io/podium81/jobs/6422341?gh_src=8b0de3d81
COMMUNITY MANAGER FREELANCE
Objetivo
Asegurar la creación y cumplimiento de la estrategia de redes sociales alineada a los objetivos estratégicos de la empresa.
Funciones:
- Planificar e implementar campañas en las redes sociales que se alineen con las estrategias de marketing del centro deportivo.
- Compartir imágenes, actualizaciones de estado y contenido de video en las cuentas de redes sociales de la empresa
- Supervisar cualquier mención de la marca en línea y relacionarse con los clientes o clientes potenciales de manera oportuna
- Trabajar en estrecha colaboración con los equipos de marketing y relaciones públicas para garantizar la consistencia de la marca.
- Construir relaciones con clientes, clientes potenciales y profesionales de la industria.
Ofrecemos:
- Horario flexible (libertad de horario) posición freelance
- Rango salarial (Q2,500-3500)
Requisitos:
- Experiencia como community manager comprobable.
- Estudios en Marketing o ciencias de la comunicación
- Conocimientos en Meta y uso de redes sociales
- Conocimientos de google analytics
CUSTOMER SERVICE REPRESENTATIVE
Requirements
Description and Requirements
- Answer incoming calls from consumers.
- Contact consumers, vendors, partners or any other party when required.
- Listen and identify the root of the cases, interact with the consumer on the phone, online networks and / or email, and solve the problem accordingly.
- Know the performance objectives established both individual and team, which may include customer service, productivity, quality standards and any other area related to the business that is necessary.
- Keep your knowledge of the policies and products of the account updated
- Maintain adequate competition in products and support platforms.
- Read and make sure you understand new policies, procedures and products or updates of existing ones.
- Communicate with the supervisor, team members and other teams regarding problems, solutions and trends.
- Keeping account information confidential, protecting it from unauthorized use, ensuring that it is kept within the account only (the use of external storage units, printed materials, and other storage and distribution tools is strictly prohibited) .
- Document all assisted cases and perform any other task, duties or services required by the immediate superior manager.
- Keep an accurate and meaningful logbook of each call in the account system; according to established procedures and policies. Keep up-to-date relevant stationery and files through data entry.
Additional Job Description
The main objective of the customer service representatives is to efficiently provide accurate and high quality solutions to consumers under stipulated policies and procedures, offering support and answering consumer inquiries by telephone.
Language Reference
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
AUXILIAR DE OPERACIONES
Requisitos:
Experiencia comprobable para el puesto
Actitud de servicio
Disponibilidad de horario
Escolaridad mínima sexto primaria
Ofrecemos:
Estabilidad laboral
Prestaciones de ley
Capacitación constante
Clima de familia
Oportunidad de crecimiento
RECLUTADOR/A
Objetivo del puesto: Persona encargada de realizar proceso de reclutamiento y selección de diferentes plazas manejadas en la empresa.
Requisitos
- Estudiante de la carrera de Psicología Industrial, Administración o carrera afín.
- Experiencia mínima de 1 año en puesto similar.
- Experiencia manejando procesos de reclutamiento operativos, jefaturas y gerenciales.
- Capacidad de trabajar bajo cumplimiento de metas.
- Persona responsable, organizada y puntual.
Ofrecemos
- Excelente oferta salarial.
- Trabajo Home Office.
- Oportunidad de crecimiento.
- Prestaciones de ley.
REMOTE SALES REPRESENTATIVE
Job description
Company Description:
BizPlanEasy provides remote business services for small businesses in the US. Since 2010, we’ve helped over 3,000 entrepreneurs get their start-ups off the ground.
About the Job:
We are seeking a Remote Sales Representative to engage with potential clients in the US market. As the first point of contact, you will connect with prospects who have seen our Google Ads, understand their needs, and convert them into clients. This is a fully remote role, offering flexibility to work from anywhere.
We are looking for someone who:
- Speaks English fluently
- Has a background in business administration
- Has experience in remote sales and customer service
- Preferably has lived or has life experience in the United States
Key Responsibilities:
- Engage with prospects in the US market via inbound calls
- Understand client needs and present tailored solutions
- Convert leads into paying clients
- Maintain records of sales activities and client information
Qualifications:
- Fluent in English
- Studies in business administration or a related field
- Proven experience in remote sales and customer service
- Familiarity with the US market or life experience in the US is a plus
- Strong communication and negotiation skills
How to Apply:
Send your resume to daniel@bizplaneasy.com
ECOMMERCE DEVELOPER
Desarrollador E-commerce con experiencia en integración BAC y WooCommerce.
DESCRIPCIÓN DEL PUESTO
Buscamos alguien RESPONSABLE para integrar un proyecto de pasarela de pago en WooCommerce y que conecte las llaves y funcionamiento de la pasarela con BAC (ya tenemos las llaves).
Con experiencia comprobada, enviar las 3 últimas integraciones realizadas como referencia (links)
EXPERIENCIA
- E-Commerce
- WooCommerce
- Wordpress con Elementor
- Reportería en pasarela de pagos
- Experiencia en pruebas de conexión
- · PHP, HTML, CSS y JavaScript
Integraciones de pasarelas de pago con BAC, Woocommerce y Wordpress
Enviar 3 referencias de las últimas pasarelas de pago integradas a: pablo@estudiomontenegro.net
CUSTOMER SERVICE AGENT (BILINGUAL IN SPANISH AND ENGLISH)
Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $300 million in sales since inception, we are rapidly growing and looking to expand our team.
We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers .
We are seeking a dedicated Remote Customer Service Agent to assist our business by providing excellent Kafene quality service standards and maintaining high customer satisfaction. The Customer Service Agent will provide services to customers to help resolve requests and issues during the leasing process. The role requires the ability to be adaptable, to remain calm when customers are frustrated, and to have experience working within multiple systems at once with an attention to detail.
What you'll do:
- Communicates with Kafene customers via telephone, and attracts potential customers by answering product and service questions. Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, escalates complaints across several communication channels, and fulfills customer needs to ensure customer satisfaction.
- Maintains customer accounts by verifying and recording account information. Includes updating communication logs and dispositions for all account interactions.
- Manages large amounts of incoming calls. Places outbound calls as necessary for customer account follow-up. Meets personal/team targets and call handling quotas. Includes but not limited to contributing to the team effort by accomplishing related results as needed.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Builds sustainable relationships of trust through open and interactive communication. Provides feedback to management through a designated channel to recommend potential products or services, by collecting customer information and analyzing customer needs.
- Follows all Kafene procedures, guidelines, and policies, including implementing any changes when applicable. Provides accurate, valid, and complete information by using the right methods/tools; includes but is not limited to reading from scripts or utilizing templates when applicable.
Who you are:
- You are comfortable working in a remote environment with reliable internet access.
- You have proven customer support experience, ideally in the rent/lease-to-own industry.
- You exhibit strong phone contact-handling skills and active listening.
- You possess excellent communication and presentation skills; being bilingual is a plus.
- You demonstrate the ability to multitask, prioritize, and manage time effectively.
- You hold a high school diploma or equivalent; a college degree is preferred.
Compensation and Benefits:
- Compensation: Base pay varies based on experience.
- Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs.
- Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment.
Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
APPLY HERE: https://jobs.lever.co/kafene/58608e7f-0184-4cb6-9dc1-c7fa5c75626f/apply?source=LinkedIn
FREELANCE REMOTE VACATION RESERVATIONS ADVISOR
Are you looking for the perfect opportunity to start a business? Join us and start as a Certified Independent Travel Agent and be part of our ever-growing team of remote specialists.
As a Remote Independent Travel Agent, you will be responsible for advising your own clients on destinations, organizing personalized itineraries and managing reservations to meet their travel needs. Your main goal will be to provide exceptional customer service while generating income through the sale of tour packages, flights, accommodations and other travel-related activities. You will have direct access to training, certifications, access to suppliers such as: Disney, Universal, Xcaret, Barceló, Royal Caribbean, Princess, etc...
Responsibilities:
- Advise clients on tourist destinations, activities and travel options according to their preferences and budget
- Create customized itineraries that include transportation, accommodations, activities and other services
- Book flights, hotels, car rentals and tourist activities using reservation systems and online platforms
- Coordinate with tourism service providers to ensure a smooth experience for clients
- Manage payments and billing related to travel reservations
- Stay up to date on trends and developments in the travel industry
- Build strong relationships with customers to foster loyalty and generate referrals
Requirements:
- Previous experience in the travel industry is a PLUS
- Solid knowledge of popular tourist destinations, transportation options and accommodations is a PLUS
- Exceptional communication and customer service skills
- Ability to work independently and self-manage your time effectively
- Excellent organizational skills and attention to detail
- Familiarity with reservation systems and online tools used in the travel industry is a PLUS
- Proactive attitude and oriented towards own goals
- Flexibility to adapt to changing customer and market needs
- Basic English - Intermediate is a PLUS
Benefits:
- Schedule flexibility and the opportunity to work from anywhere
- Unlimited earning potential based on sales commissions
- Travel discounts and additional industry-related benefits
- Opportunity for professional growth and skill development in a dynamic environment
- Access to custom credentials such as CLIA or IATA (Subject to qualification)
Check more information here: https://wa.link/yku9zr
ANALISTA DE RECURSOS HUMANOS
Requisitos
Sexo: Hombres y Mujeres
Edad: 19 a 45 años
Profesión: Diversificado con estudios intermedios - avanzados de piscología industrial ó administración de empresas.
Experiencia: Idealmente 1 año en puestos similares
Horario de trabajo: Hábil
Lugar de Trabajo Quetzaltenango
Habilidad para pasar procesos de pre-selección y selección, entrevistras.
Habilidad en documentación de personal de nuevo ingreso
Habilidad para entrega de reportes.
Iniciativa propia
Pasión por el trabajo en equipo
Habilidad en documentación de personal de nuevo ingreso
Habilidad para entrega de reportes.
Iniciativa propia
Pasión por el trabajo en equipo
- Salario:
- Q 5,000.00 Mensual
CUSTOMER SERVICE AGENT (BILINGUAL IN SPANISH AND ENGLISH)
Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $300 million in sales since inception, we are rapidly growing and looking to expand our team.
We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers .
We are seeking a dedicated Remote Customer Service Agent to assist our business by providing excellent Kafene quality service standards and maintaining high customer satisfaction. The Customer Service Agent will provide services to customers to help resolve requests and issues during the leasing process. The role requires the ability to be adaptable, to remain calm when customers are frustrated, and to have experience working within multiple systems at once with an attention to detail.
What you'll do:
- Communicates with Kafene customers via telephone, and attracts potential customers by answering product and service questions. Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, escalates complaints across several communication channels, and fulfills customer needs to ensure customer satisfaction.
- Maintains customer accounts by verifying and recording account information. Includes updating communication logs and dispositions for all account interactions.
- Manages large amounts of incoming calls. Places outbound calls as necessary for customer account follow-up. Meets personal/team targets and call handling quotas. Includes but not limited to contributing to the team effort by accomplishing related results as needed.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Builds sustainable relationships of trust through open and interactive communication. Provides feedback to management through a designated channel to recommend potential products or services, by collecting customer information and analyzing customer needs.
- Follows all Kafene procedures, guidelines, and policies, including implementing any changes when applicable. Provides accurate, valid, and complete information by using the right methods/tools; includes but is not limited to reading from scripts or utilizing templates when applicable.
Who you are:
- You are comfortable working in a remote environment with reliable internet access.
- You have proven customer support experience, ideally in the rent/lease-to-own industry.
- You exhibit strong phone contact-handling skills and active listening.
- You possess excellent communication and presentation skills; being bilingual is a plus.
- You demonstrate the ability to multitask, prioritize, and manage time effectively.
- You hold a high school diploma or equivalent; a college degree is preferred.
Compensation and Benefits:
- Compensation: Base pay varies based on experience.
- Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs.
- Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment.
Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
APPLY HERE: https://jobs.lever.co/kafene/58608e7f-0184-4cb6-9dc1-c7fa5c75626f/apply?source=LinkedIn
CUSTOMER SERVICE REPRESENTATIVE
Company Overview
Our client is a group of talented, driven professionals dedicated to improving the lives of clients, providers, and injured workers. They offer an exciting workplace environment with competitive salaries and benefits, where culture, growth, and opportunity thrive.
Job Overview
Our client is looking for a Customer Service Professional who is fluent in both English and Spanish. This position involves supporting and assisting clients with inbound and outbound calls, managing referrals, scheduling, and ensuring seamless communication across stakeholders. Strong proficiency in both English and Spanish, along with a reliable internet connection for remote work, is essential for success in this role.
Responsibilities
- Receive inbound phone and electronic referrals from workers' compensation insurance companies, providers, patients, etc.
- Open new cases accurately following policy and procedures.
- Make outbound contacts with adjusters and Physical Therapy Centers to verify and request case information.
- Update adjusters and nurse case managers on patient status in a timely manner.
- Maintain TAA goal (Total Agent Availability) on a monthly basis.
- Consistently meet MedRisk Customer Support Service & Quality standards.
- Review and manage case data, including data entry, updates, and accuracy checks.
- Communicate with insurance companies to verify information and request necessary paperwork.
- Schedule Physical Therapy appointments by making outbound calls to Providers and Patients.
- Adhere to interdepartmental procedures, policies, and URAC Utilization Management Standards.
Qualifications / Skills
- Bachelor’s degree preferred or equivalent industry experience.
- Minimum of 3 years in a call center environment handling high-volume inbound and outbound calls.
- Strong verbal and written communication skills with a customer-centric approach.
- Highly developed problem-solving abilities.
- Strong data entry skills with attention to detail and organization.
- Proficient in MS Word, Excel, and Outlook.
- Ability to multi-task and work independently.
- Bilingual in English and Spanish is required
Other relevant information
- Must be comfortable with virtual video meetings.
- Reliable internet connection required for remote work.
APPLY HERE: https://www.linkedin.com/jobs/view/4065454713/?alternateChannel=search&refId=iXVdMnLfYEZX3TsVjBkH8Q%3D%3D&trackingId=6zomKXDMpxymhOCEfqcI5A%3D%3D&trk=d_flagship3_search_srp_jobs
ANALISTA RECURSOS HUMANOS
Estamos buscando candidatos internos y/o externos para la posición de Analista de Recursos Humanos para Ciudad de Guatemala, reportando al Gerente Enlace RRHH.
Visión del puesto:Contribuir de forma directa en la operación, aportando innovación e ideas nuevas retando el estatus quo, aportando en el trabajo en equipo y clima laboral del departamento de RH EMBOCEN.
Ser proactivo y aportar en la mejora continua del departamento siempre teniendo como objetivo los principios KOF.
• Generación de indicadores del área.
• Manejo de archivo físico y digital.
• Apoyo en auditorias.
• Asignación de personal tercerizado y mantener actualizada la información de este personal
• Plan de vacaciones mensual de personal tercerizado.
• Apoyo a actividades de RH.
Requerimientos Del Perfil
Formación Académica: Estudiante del último año de Ingeniería Industrial, Administración de Empresas, Psicología o carrera afín.
Conocimientos Específicos y experiencia requerida: Experiencia indispensable de 1 año realizando actividades como las mencionadas en la descripción, de prerencia en empresas de cosumo masivo o con HC de más de 500 colaboradores. Conocimiento en: Manejo de paquetes de Office: Excel (Intermedio INDISPENSABLE), Power Point, Word y Outlook.
Alto performance en las siguientes competencias: Visión de negocio, Enfoque al resultado, Seguimiento colaborativo, Liderazgo y Análisis Estadísticos.
Otros requisitos: Contar con completa disponibilidad de horario de lunes a sábado, de viajar dentro y fuera de la ciudad (incluye departamentos como Jutiapa, Jalapa, entre otros), vehículo en buen estado y licencia tipo C.
Si cumples con los requisitos de puesto y tu objetivo es aprender, crecer y desarrollar una carrera plena de desafíos, te invitamos a enviarnos tu postulación. En Coca-Cola FEMSA consideramos firmemente que el Talento es la clave para el éxito. Es por ello que estamos comprometidos en ofrecer las mismas oportunidades de desarrollo para todos los candidatos sin diferenciación de origen, raza, estado civil, edad, opinión política, género, credo, asociación a una cultura o afiliación a un sindicato, clase social o económica, situación familiar, embarazo, lengua, orientación sexual, identidad de género, discapacidad, enfermedad, nacionalidad o estatus migratorio y/o cualquier otro motivo. Valoramos la diversidad, ya que sabemos que nos hace más fuertes.
APLICA AQUÍ: https://careers.femsa.com/KOF/job/Guatemala-Analista-Recursos-Humanos-Control-Terceros/634657619/
EJECUTIVO COMERCIAL CORPORATIVO
¿QUIÉNES SOMOS?
Somos WTW, una empresa global con presencia en más de 140 países experta en Gestionar el talento, el riesgo y el capital para hacer prosperar a las empresas líderes en el mundo. En WTW, transformamos el mañana. Nuestros valores son más que palabras. El profundo enfoque en el cliente, el énfasis en el trabajo en equipo, una integridad inquebrantable, el respeto mutuo y el esfuerzo incesante por la excelencia son el núcleo de nuestra historia y estamos buscando a alguien dinámico como tú y con ganas de aportar su talento y hacer una carrera en nuestra gran familia.
¿QUÉ HACEMOS?
Proporcionamos soluciones analíticas basadas en datos en las áreas de seguros de personas, riesgo y capital, para que las organizaciones sean más resilientes, para motivar a los equipos de trabajo y maximizar el rendimiento.
El Rol
Como Ejecutivo Comercial, serás la cara de nuestra empresa ante nuestros clientes. Te encargarás de:
• Generar nuevos negocios en el segmento de seguros corporativos de daños y colectivos de gastos médicos y vida, esto incluye las actividades de prospección y gestión de nuevas oportunidades de ventas hasta el cierre de las mismas.
• Contribuir al cumplimiento del presupuesto del Área Comercial, alcanzando su meta asignada.
• Gestionar las oportunidades referidas por otras oficinas de WTW en cualquier parte del mundo, hasta el cierre de las mismas.
• Estructurar con el área técnica ofertas competitivas que satisfagan las necesidades y requerimientos de aseguramiento de los clientes.
• Estructurar y desarrollar ofertas competitivas para los prospectos y dar soporte al Gerente Comercial.
• Registrar y mantener actualizada la herramienta de CRM disponible.
• Aprovechar todas las etapas del pipeline de oportunidades para poder concretar el cierre de ventas.
• Participar activamente en las sesiones de aprendizaje de las distintas líneas de negocio.
Qualifications
Los Requerimientos
• Experiencia en ventas y negociación: de 1 a 5 años en un rol similar en el sector de seguros, corredurías.
• Habilidades de comunicación excepcionales: Capacidad para persuadir y construir relaciones sólidas.
• Orientación a resultados: Enfoque en el cumplimiento de metas y objetivos comerciales.
• Autonomía, proactividad y alto dinamismo: Capacidad para trabajar de manera independiente, tomar iniciativa y empuje para el relacionamiento para atraer clientes continuamente.
• Formación: Nivel Universitario equivalente suficiente para resolver problemas de complejidad.
• Habilidad para organizarse y ser flexible.
• Éxito demostrable trabajando en un ambiente acelerado, con presión y autosuficientemente.
• Utilización de Microsoft Office.
• Licencia de conducir vigente.
• Inglés avanzado
RISK MANAGEMENT COUNTRY OFFICER (RMCO)
The Risk Management Country Officer (RMCO) for Guatemala will double hat with the Wholesale Credit Risk responsibilities providing second line of defense Credit Officer coverage for the corporate credit, financial institutions and public sector portfolio.
The RMCO is a senior risk representative that serve as the single point of contact for franchise-level Risk matters in each country. They play a critical role in oversight of review and challenge performed by Independent Risk Management in country and serve as key Risk partners to the respective Citi Country Officer and Banking Head (CCO & BH).
RMCOs are expected to demonstrate working knowledge of all Risk verticals, regulatory issues, internal audit processes and issues, and awareness of how external events can affect their countries' exposures, liquidity, and operations. They are expected to build and maintain networks within countries and regions, foster teamwork among Risk teams in the countries, participate actively in regional and global Risk Management forums, and promote awareness of issues and concerns specific to their countries and regions. RMCOs provide critical second line of defense challenge in line with the Risk Governance Framework; they oversee all Risk-related regulatory and governance matters across all legal entities in each country and ensure timely escalation and resolution of Risk issues from all Risk segments through established escalation channels to the appropriate country, regional or global governance committees.
Among key responsibilities of the RMCO, and as required by local regulators, are: Regulatory requirements, reporting, and engagement, Governance Standards, Stress Testing and Capital Planning, IFRS9, Legal Entity Management, Crisis Management, Climate Risk , Environmental, Social and Governance, and any additional franchise responsibility related to core role and responsibilities as second line of defense.
The Credit Portfolio Senior Group Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to monitor the Citi portfolio and identify credit migration in coordination with the Risk Management team. The overall objective of this role is to lead the management of Citi's portfolio exposure to client and counterparties globally.
Responsibilities:
• Lead a team/organization responsible for risk management activities associated with the wholesale credit portfolio
• Analyze credit risk and provide credit recommendations and guidance to senior risk managers
• Apply understanding of inherent credit risks for a range of banking products including lending, structured/acquisition finance, and capital markets transactions
• Analyze transactions and assist in structuring transactions to contain Citi’s credit risk within acceptable parameters
• Conduct internal and external oversight reviews and manage Operating Committee engagement
• Produce credit and exposure analyses to ensure aggregate risk exposure to customers remains appropriate to credit standing
• Serve as the main point of contact with local regulators and internal audit function on integrated risk matters
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
• 10+ years of relevant experience, desirable banking experience or financial institutions.
• Experience in people management
• Comprehensive understanding of Banking and Capital Markets products
• Experience with wholesale credit portfolio performance monitoring and metrics
• Comprehensive understanding of strategic direction of the function
• In-depth conceptual/practical grounding in the function and/or expertise in related subject areas
• Fully Bilingual (Spanish & English)
Education:
• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred
TÉCNICO SOPORTE REMOTO
Objetivo: Proporcionar asesoría y soporte remoto a los equipos tecnológico de los clientes asignados, para lograr el cumplimiento de los estándares y procedimientos establecidos en el área.
Requisitos:
• Estudiante de Licenciatura en Ingeniería en Sistemas, Telecomunicaciones y/o carrera afín.
• Experiencia en soporte y mantenimiento de equipos tecnológicos.
• Disponibilidad de horarios
Ofrecemos:
• Prestaciones de ley
• Paquete de beneficios adicionales
• Oportunidades de desarrollo y crecimiento
AUXILIAR ADMINISTRATIVO
Asistente Administrativa será responsable de asistir gestionar la documentación y archivo. Además, prepara informes, presentaciones y documentos necesarios para reuniones, maneja calendarios y coordina citas, reuniones y eventos. En atención al cliente, recibe y asiste a inquilinos y visitantes, maneja consultas y problemas de manera efectiva, proporcionando información precisa sobre servicios y eventos. Mantiene una comunicación constante y abierta con clientes e inquilinos, redactando comunicaciones oficiales cuando sea necesario. En apoyo financiero, procesa facturas, revisa y controla presupuestos, controla inventarios de suministros, asegurando el cumplimiento de políticas y regulaciones del establecimiento.
Atribuciones Principales:
Apoyo administrativo
Seguimiento de tareas
Atención al cliente
Resolución de consultas
Resolución de conflictos
Comunicación efectiva con clientes
Apoyo en la gestión contable
Requisitos:
2 años de experiencia en puestos similares
2 años de estudios universitarios en la carrera de Administración de Empresas o afines
Edad de 25 a 36 años
Buen manejo de office: Excel, Word y correo electrónico
Experiencia comprobada en atención al cliente
Disponibilidad de horario
Se ofrece:
Horario: de Lunes a viernes de 8:00 a 17:00 y Sábado de 9:00 a 13:00
Salario: Q. 4,800.00
Prestaciones de ley
Seguro de vida
Parqueo
Lugar de trabajo: San Cristobal, Mixco
RED DE TALENTOS EN GUATEMALA
En SIMAN estamos en la búsqueda de TALENTO para unirse a nuestro equipo. Buscamos a alguien altamente motivado y apasionado por nuestra industria, dispuesto a trabajar en un ambiente desafiante y en constante evolución
NOS GUSTARÍA CONOCERTE !!
Si no encuentras una vacante disponible para ti en este momento y estás interesado en ser parte del equipo de SIMAN postúlate por este medio y déjanos tu curriculum. En caso de que tu perfil se adecue a alguna de nuestras posiciones te invitaremos al proceso de selección correspondiente.
Recuerda que al dar clic en POSTULARME deberás completar tus evaluaciones en tu página de candidato. La postulación estará completa una vez que termines todas las evaluaciones
ASISTENTE DE APOYO LEGAL
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
ALCANCE DEL TRABAJO:
El/la
asistente de apoyo legal apoyará en la identificación, información y orientación legal, así
como el seguimiento oportuno para la protección de personas
refugiadas, solicitantes de asilo, migrantes en tránsito y retornadas en
condiciones de vulnerabilidad, quienes tienen necesidades de protección
debido a la inseguridad, desde un enfoque de derechos humanos. Lo anterior de
acuerdo con los estándares y lineamientos del proyecto.
Y estará bajo supervisión de Oficial Senior de Apoyo
Legal.
RESPONSABILIDADES:
• Planificar y garantizar la implementación de calidad de actividades a nivel municipal y de las comunidades con las que IRC este trabajando, a través de visitas regulares a los lugares en donde se encuentran ubicados los programas, así garantizar la calidad y seguimiento correcto de las estrategias.
• Brindar la atención en información y orientación legal a los clientes que establezca el proyecto.
• Aportar recomendaciones técnicas de la mejor manera para abordar las necesidades de protección de las personas en movimiento y las personas en riesgo a través derecomendaciones sobre intervenciones programáticas basadas en el análisis continuo de las actividades implementadas.
Implementación de la estrategiade protección establecida para el proyecto.
• Proporcionar sesiones informativas relevantes a los puntos focales de la comunidad antes de la implementación (las necesidades de capacitación deben ser identificada a través de la evaluación de la línea de base).
• Asegurar que los puntos focales comunitarios estén equipados con sistemas de referencia y de gestión de la información para la identificación adecuada y la referencia de casos de personas en riesgo de ser perjudicadas y obligadas a moverse, y que estos procesos se activen de manera oportuna, de acuerdo con las mejores prácticas y la política de IRC.
• Identificar las necesidades adicionales de capacitación mientras la implementación está en marcha.
• Trabajar estrechamente y coordinar con puntos focales de IRC u otras organizaciones, asegurando que las referencias de la comunidad tengan el seguimiento necesario.
• Asegurar una comunicación regular con el oficial senior para integrar las prioridades técnicas apropiadas en el diseño del programa, a fin de proporcionar recomendaciones sobre los ajustes del programa en base de los logros y desafíos encontrados a nivel de la comunidad.
• Estar alerta activamente de cualquier problema de seguridad para los puntos focales o beneficiarios municipales y de las comunidades. Junto con el gerente de Seguridad de IRC recomendar estrategias de mitigación.
• Asumir el liderazgo cuando se requiera la expansión del componente de protección de la comunidad del programa y promover la expansión a nuevas áreas geográficas
• Asegurar la finalización oportuna y la presentación de informes de horas laboradas mensuales y revisiones anuales del desempeño del trabajo.
• Apoyar la implementación del proyecto de protección y garantizar el cumplimiento de los planes de trabajo y los planes de monitoreo y evaluación por parte de los socios implementadores.
• Contribuir con las actividades de desarrollo de propuestas, recomendando la mejor manera de continuar la implementación de la programación basada en la comunidad, asegurándose de tener en cuenta los diferentes contextos locales.
• Desarrollar y mantener activamente relaciones de trabajo efectivas con las partes interesadas claves a nivel de la comunidad, coordinar para garantizar estándares universales de protección, protocolos (sistemas de referencia, sistemas de gestión de datos, rutas de atención, políticas públicas y municipales etc.) implementados y aplicados en todos los sitios de cobertura del programa.
• Asistir regularmente a reuniones de coordinación a niveles apropiados para contribuir a la gestión y apoyo de la asistencia humanitaria a personas en riesgo en todas las agencias en los diferentes sitios del programa (nivel municipal).
• Dar seguimiento de manera constante los casos remitidos a socios implementadores; informar puntualmente inquietudes o incidentes a la gerencia de protección de IRC y establecer un enlace con líderes de la comunidad de confianza y otras partes externas según sea necesario para mantener y/o mejorar la ejecución para los programas de IRC.
Minimum Qualifications:
Competencias requeridas:
• Excelente comunicación oral y escrita.
• Dominio intermedio de idioma inglés (deseable).
• Ética profesional con alto nivel de responsabilidad y organización.
• Excelente redacción y ortografía.
• Excelentes habilidades interpersonales y de resolución de problemas.
• Habilidades de escucha activa, creatividad y flexibilidad.
• Objetividad, imparcialidad, honestidad y transparencia.
• Habilidad para trabajar en equipo y en un ambiente multidisciplinario.
• Confidencialidad en el manejo de la información.
Requisitos técnicos:
• Profesional con estudios en la carrera de Ciencias Jurídicas y Sociales. (Pensum cerrado o graduado)
• Con 2 años de experiencia laboral en desarrollo comunitario y preferiblemente programación humanitaria.
• Comprensión de los principios humanitarios y programación de apoyo a las poblaciones en situación de vulnerabilidad.
• Capacidad de organizar el trabajo, cumpla con los plazos, priorice el trabajo bajo presión, coordine múltiples tareas y
• mantenga la atención al detalle.
• Manejo de vehículos 4x4.