ASISTENTE LEGAL
Objetivo del puesto: Brindar apoyo administrativo y técnico en asuntos legales para garantizar la correcta gestión de documentos, cumplimiento de procedimientos y asistencia eficiente a abogados y clientes.
Requisitos
- 4to. Año de Licenciatura en Ciencias Jurídicas y Sociales.
- Experiencia en elaboración de memoriales de demandas iniciales, evacuaciones, periodos de prueba, desistimientos.
- Experiencia en elaboración de documentos notariales
- Experiencia en procesos migratorios.
- Excelente fluidez verbal y atención al cliente.
- Persona proactiva con excelente actitud.
- Experiencia en procesos mercantiles.
Ofrecemos
- Excelente ambiente laboral.
- Oportunidad de crecimiento.
ASESOR/A COMERCIAL B2B
Objetivo del puesto: Persona encargada de prospectar clientes, realizar visitas a clientes, generar cotizaciones y cerrar ventas para el cumplimiento de metas.
Requisitos
- Estudios en la carrera de Administración de empresas, Marketing o carrera afín.
- Excelente fluidez verbal y habilidad para las ventas.
- Experiencia realizando ventas a empresas (B2B).
- Experiencia realizando ventas de arrendamiento mensual de impresoras a empresas.
- Manejo de cartera de clientes.
- Poseer vehículo propio y Licencia vigente.
- Disponibilidad inmediata.
Ofrecemos
- Atractivo salario base.
- Excelentes comisiones por ventas.
- Oportunidad de crecimiento.
- Viáticos de representación de ventas.
ASESOR DE VENTAS C.C. PORTALES
ROL: Desarrollar el proceso de asesoría y venta de planes de servicios turísticos de acuerdo a la oferta y disponibilidad para cumplir los presupuestos asignados. Recibir y custodiar el dinero que recibe fruto de las ventas, cumpliendo con las políticas y lineamientos definidos en la compañía.
Requisitos:
Disponibilidad de horarios de rotativos y fines de semana para trabajar en Centro Comercial Portales.
Funciones:
Asesorar y vender el portafolio de servicios de hotel.
Promocionar e impulsar el producto haciendo evidente sus beneficios.
Cumplir con los presupuestos asignados.
Recibir pagos al sistema bajo los parámetros establecidos por tesorería.
Realizar cierre de caja con sus respectivos soportes.
CUSTOMER SERVICE REPRESENTATIVE
Enthusiastic people to assist our customers by answering IDT products and services questions by opening their accounts to review their information and provide them the details needed.
A customer service representative will maintain our customers' records by updating their account information and will be responsible to solve products or service problems by addressing the complaints or comments and clarifying them.
Determining the cause of the problem is key to select and execute the best resolution.
As a customer service representative we need you to be our ambassador on the phone, spreading the word and recommending potential products or services, being an advocate and the voice of the customer to management and provide feedback of improvements needed by collecting customer information and analyzing customer needs.
What we need:
- English 85%
- Positive attitude
- Professionalism
- Schedule flexibility
- Documentation Skills
- Multi Tasking
- High School Diploma
- Previous customer service experience (desired)
- Computer skills & aptitude
- Problem – solving skills and the ability to think under pressure
- Communication (via phone, email and chat ) skills
- Team player
- People oriented
- Ownership to follow up on situations
What we offer:
- Competitive salary
- Bonuses
- A great and positive workplace
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
CUSTOMER SERVICE REPRESENTATIVE
About IntouchCX
IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.
About the Job
Are you interested In a rewarding career working with the world’s most exciting brands? Welcome to IntouchCX! We are where today’s opportunity meets tomorrow’s career. We support your personal and professional growth with customized training and development programs. Your success is our success, and we want to help you reach your goals!
Our Customer Service Representatives are passionate about making every customer interaction an unforgettable experience, whether that’s through inbound calls, emails, and/or chats. Punctuality, performance, and positivity will set you up for success.
Benefits:
- Competitive Salary
- On-site clinic
- Health & life insurance
- Employee discounts, and much more!
Job and Paperwork Requirements:
- English Level B2 or higher
- Legally entitled to work in Guatemala (with original Guatemalan DPI)
- High school diploma or equivalent
- Resume in English
- Original and valid police and criminal records
- Schedule availability
- Availability to work from campus
- Problem-solving skills and the ability to keep calm under pressure.
- Amazing people skills. Plus, a performance and customer service mindset
Term of Contract: Full Time. Permanent contract.
Feel free to contact us from Monday to Friday from 8:00 AM to 6:00 PM, or visit us at 5-00 zona 13 WTC building, 1st floor, North Tower
Call us at 24112631 or send us a WhatsApp at 58139210 if you have any questions.
We're waiting for you - join our team today! Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
CALL CENTER - SOPORTE IT INGLES
Job Summary
We are seeking a dedicated Help Desk / Call Center Technician to join our team. In this role, you will be responsible for providing exceptional technical support to our customers via phone, email, and chat. You will troubleshoot issues, guide users through solutions, and maintain high levels of customer satisfaction.
Key Responsibilities
Respond promptly to customer inquiries and provide accurate information.
Diagnose and troubleshoot hardware and software issues.
Assist users with technical problems, guiding them through step-by-step solutions.
Document all interactions and solutions in the ticketing system.
Collaborate with other team members to resolve complex issues.
Stay updated with the latest industry trends and product knowledge.
Qualifications
High school diploma or equivalent; associate degree or higher preferred.
Previous experience in a Help Desk or Call Center environment.
Strong understanding of computer systems, mobile devices, and networking.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks.
What We Offer
Competitive salary and benefits package.
Opportunities for career advancement and professional development.
A supportive work environment with a focus on team collaboration.
If you are passionate about technology and helping others, we would love to hear from you!
PROJECT MANAGER
- Four or more years of project management experience
- Experience in developing web technologies and software platforms for maximum usability
- Strong attention to deadlines and budgetary guidelines
- Proven success working with all levels of management
- Strong written and verbal communication skills
- Excellent presentation skills
- Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
- Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
SALES DEVELOPMENT REPRESENTATIVE
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
What you will be doing:
- Prospect, educate & qualify leads to create sales-ready opportunities
- Master the ability to evangelize the Podium story
- Align Podium solutions with prospect business objectives & needs
- Collaborate with sales reps to schedule prospect calls, meetings and demos
- Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers
- Make strategic outbound calls & emails daily
- Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM
- Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed
- This position will start as a remote and grow into an in-office position
What you should have:
- Geographically located in GUATEMALA and must come into our office
- Speak English fluently
- 4-year degree preferred in Business or related field
- Two years B2B technical sales experience (or other qualified sales experience)
- Proven success in prospecting new markets and setting appointments with new business
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
APPLY HERE: https://job-boards.greenhouse.io/podium81/jobs/6422341?gh_src=8b0de3d81
COMMUNITY MANAGER FREELANCE
Objetivo
Asegurar la creación y cumplimiento de la estrategia de redes sociales alineada a los objetivos estratégicos de la empresa.
Funciones:
- Planificar e implementar campañas en las redes sociales que se alineen con las estrategias de marketing del centro deportivo.
- Compartir imágenes, actualizaciones de estado y contenido de video en las cuentas de redes sociales de la empresa
- Supervisar cualquier mención de la marca en línea y relacionarse con los clientes o clientes potenciales de manera oportuna
- Trabajar en estrecha colaboración con los equipos de marketing y relaciones públicas para garantizar la consistencia de la marca.
- Construir relaciones con clientes, clientes potenciales y profesionales de la industria.
Ofrecemos:
- Horario flexible (libertad de horario) posición freelance
- Rango salarial (Q2,500-3500)
Requisitos:
- Experiencia como community manager comprobable.
- Estudios en Marketing o ciencias de la comunicación
- Conocimientos en Meta y uso de redes sociales
- Conocimientos de google analytics
CUSTOMER SERVICE REPRESENTATIVE
Requirements
Description and Requirements
- Answer incoming calls from consumers.
- Contact consumers, vendors, partners or any other party when required.
- Listen and identify the root of the cases, interact with the consumer on the phone, online networks and / or email, and solve the problem accordingly.
- Know the performance objectives established both individual and team, which may include customer service, productivity, quality standards and any other area related to the business that is necessary.
- Keep your knowledge of the policies and products of the account updated
- Maintain adequate competition in products and support platforms.
- Read and make sure you understand new policies, procedures and products or updates of existing ones.
- Communicate with the supervisor, team members and other teams regarding problems, solutions and trends.
- Keeping account information confidential, protecting it from unauthorized use, ensuring that it is kept within the account only (the use of external storage units, printed materials, and other storage and distribution tools is strictly prohibited) .
- Document all assisted cases and perform any other task, duties or services required by the immediate superior manager.
- Keep an accurate and meaningful logbook of each call in the account system; according to established procedures and policies. Keep up-to-date relevant stationery and files through data entry.
Additional Job Description
The main objective of the customer service representatives is to efficiently provide accurate and high quality solutions to consumers under stipulated policies and procedures, offering support and answering consumer inquiries by telephone.
Language Reference
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
AUXILIAR DE OPERACIONES
Requisitos:
Experiencia comprobable para el puesto
Actitud de servicio
Disponibilidad de horario
Escolaridad mínima sexto primaria
Ofrecemos:
Estabilidad laboral
Prestaciones de ley
Capacitación constante
Clima de familia
Oportunidad de crecimiento
RECLUTADOR/A
Objetivo del puesto: Persona encargada de realizar proceso de reclutamiento y selección de diferentes plazas manejadas en la empresa.
Requisitos
- Estudiante de la carrera de Psicología Industrial, Administración o carrera afín.
- Experiencia mínima de 1 año en puesto similar.
- Experiencia manejando procesos de reclutamiento operativos, jefaturas y gerenciales.
- Capacidad de trabajar bajo cumplimiento de metas.
- Persona responsable, organizada y puntual.
Ofrecemos
- Excelente oferta salarial.
- Trabajo Home Office.
- Oportunidad de crecimiento.
- Prestaciones de ley.
REMOTE SALES REPRESENTATIVE
Job description
Company Description:
BizPlanEasy provides remote business services for small businesses in the US. Since 2010, we’ve helped over 3,000 entrepreneurs get their start-ups off the ground.
About the Job:
We are seeking a Remote Sales Representative to engage with potential clients in the US market. As the first point of contact, you will connect with prospects who have seen our Google Ads, understand their needs, and convert them into clients. This is a fully remote role, offering flexibility to work from anywhere.
We are looking for someone who:
- Speaks English fluently
- Has a background in business administration
- Has experience in remote sales and customer service
- Preferably has lived or has life experience in the United States
Key Responsibilities:
- Engage with prospects in the US market via inbound calls
- Understand client needs and present tailored solutions
- Convert leads into paying clients
- Maintain records of sales activities and client information
Qualifications:
- Fluent in English
- Studies in business administration or a related field
- Proven experience in remote sales and customer service
- Familiarity with the US market or life experience in the US is a plus
- Strong communication and negotiation skills
How to Apply:
Send your resume to daniel@bizplaneasy.com
ECOMMERCE DEVELOPER
Desarrollador E-commerce con experiencia en integración BAC y WooCommerce.
DESCRIPCIÓN DEL PUESTO
Buscamos alguien RESPONSABLE para integrar un proyecto de pasarela de pago en WooCommerce y que conecte las llaves y funcionamiento de la pasarela con BAC (ya tenemos las llaves).
Con experiencia comprobada, enviar las 3 últimas integraciones realizadas como referencia (links)
EXPERIENCIA
- E-Commerce
- WooCommerce
- Wordpress con Elementor
- Reportería en pasarela de pagos
- Experiencia en pruebas de conexión
- · PHP, HTML, CSS y JavaScript
Integraciones de pasarelas de pago con BAC, Woocommerce y Wordpress
Enviar 3 referencias de las últimas pasarelas de pago integradas a: pablo@estudiomontenegro.net
CUSTOMER SERVICE AGENT (BILINGUAL IN SPANISH AND ENGLISH)
Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $300 million in sales since inception, we are rapidly growing and looking to expand our team.
We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers .
We are seeking a dedicated Remote Customer Service Agent to assist our business by providing excellent Kafene quality service standards and maintaining high customer satisfaction. The Customer Service Agent will provide services to customers to help resolve requests and issues during the leasing process. The role requires the ability to be adaptable, to remain calm when customers are frustrated, and to have experience working within multiple systems at once with an attention to detail.
What you'll do:
- Communicates with Kafene customers via telephone, and attracts potential customers by answering product and service questions. Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, escalates complaints across several communication channels, and fulfills customer needs to ensure customer satisfaction.
- Maintains customer accounts by verifying and recording account information. Includes updating communication logs and dispositions for all account interactions.
- Manages large amounts of incoming calls. Places outbound calls as necessary for customer account follow-up. Meets personal/team targets and call handling quotas. Includes but not limited to contributing to the team effort by accomplishing related results as needed.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Builds sustainable relationships of trust through open and interactive communication. Provides feedback to management through a designated channel to recommend potential products or services, by collecting customer information and analyzing customer needs.
- Follows all Kafene procedures, guidelines, and policies, including implementing any changes when applicable. Provides accurate, valid, and complete information by using the right methods/tools; includes but is not limited to reading from scripts or utilizing templates when applicable.
Who you are:
- You are comfortable working in a remote environment with reliable internet access.
- You have proven customer support experience, ideally in the rent/lease-to-own industry.
- You exhibit strong phone contact-handling skills and active listening.
- You possess excellent communication and presentation skills; being bilingual is a plus.
- You demonstrate the ability to multitask, prioritize, and manage time effectively.
- You hold a high school diploma or equivalent; a college degree is preferred.
Compensation and Benefits:
- Compensation: Base pay varies based on experience.
- Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs.
- Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment.
Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
APPLY HERE: https://jobs.lever.co/kafene/58608e7f-0184-4cb6-9dc1-c7fa5c75626f/apply?source=LinkedIn
FREELANCE REMOTE VACATION RESERVATIONS ADVISOR
Are you looking for the perfect opportunity to start a business? Join us and start as a Certified Independent Travel Agent and be part of our ever-growing team of remote specialists.
As a Remote Independent Travel Agent, you will be responsible for advising your own clients on destinations, organizing personalized itineraries and managing reservations to meet their travel needs. Your main goal will be to provide exceptional customer service while generating income through the sale of tour packages, flights, accommodations and other travel-related activities. You will have direct access to training, certifications, access to suppliers such as: Disney, Universal, Xcaret, Barceló, Royal Caribbean, Princess, etc...
Responsibilities:
- Advise clients on tourist destinations, activities and travel options according to their preferences and budget
- Create customized itineraries that include transportation, accommodations, activities and other services
- Book flights, hotels, car rentals and tourist activities using reservation systems and online platforms
- Coordinate with tourism service providers to ensure a smooth experience for clients
- Manage payments and billing related to travel reservations
- Stay up to date on trends and developments in the travel industry
- Build strong relationships with customers to foster loyalty and generate referrals
Requirements:
- Previous experience in the travel industry is a PLUS
- Solid knowledge of popular tourist destinations, transportation options and accommodations is a PLUS
- Exceptional communication and customer service skills
- Ability to work independently and self-manage your time effectively
- Excellent organizational skills and attention to detail
- Familiarity with reservation systems and online tools used in the travel industry is a PLUS
- Proactive attitude and oriented towards own goals
- Flexibility to adapt to changing customer and market needs
- Basic English - Intermediate is a PLUS
Benefits:
- Schedule flexibility and the opportunity to work from anywhere
- Unlimited earning potential based on sales commissions
- Travel discounts and additional industry-related benefits
- Opportunity for professional growth and skill development in a dynamic environment
- Access to custom credentials such as CLIA or IATA (Subject to qualification)
Check more information here: https://wa.link/yku9zr
ANALISTA DE RECURSOS HUMANOS
Requisitos
Sexo: Hombres y Mujeres
Edad: 19 a 45 años
Profesión: Diversificado con estudios intermedios - avanzados de piscología industrial ó administración de empresas.
Experiencia: Idealmente 1 año en puestos similares
Horario de trabajo: Hábil
Lugar de Trabajo Quetzaltenango
Habilidad para pasar procesos de pre-selección y selección, entrevistras.
Habilidad en documentación de personal de nuevo ingreso
Habilidad para entrega de reportes.
Iniciativa propia
Pasión por el trabajo en equipo
Habilidad en documentación de personal de nuevo ingreso
Habilidad para entrega de reportes.
Iniciativa propia
Pasión por el trabajo en equipo
- Salario:
- Q 5,000.00 Mensual
CUSTOMER SERVICE AGENT (BILINGUAL IN SPANISH AND ENGLISH)
Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $300 million in sales since inception, we are rapidly growing and looking to expand our team.
We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers .
We are seeking a dedicated Remote Customer Service Agent to assist our business by providing excellent Kafene quality service standards and maintaining high customer satisfaction. The Customer Service Agent will provide services to customers to help resolve requests and issues during the leasing process. The role requires the ability to be adaptable, to remain calm when customers are frustrated, and to have experience working within multiple systems at once with an attention to detail.
What you'll do:
- Communicates with Kafene customers via telephone, and attracts potential customers by answering product and service questions. Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, escalates complaints across several communication channels, and fulfills customer needs to ensure customer satisfaction.
- Maintains customer accounts by verifying and recording account information. Includes updating communication logs and dispositions for all account interactions.
- Manages large amounts of incoming calls. Places outbound calls as necessary for customer account follow-up. Meets personal/team targets and call handling quotas. Includes but not limited to contributing to the team effort by accomplishing related results as needed.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Builds sustainable relationships of trust through open and interactive communication. Provides feedback to management through a designated channel to recommend potential products or services, by collecting customer information and analyzing customer needs.
- Follows all Kafene procedures, guidelines, and policies, including implementing any changes when applicable. Provides accurate, valid, and complete information by using the right methods/tools; includes but is not limited to reading from scripts or utilizing templates when applicable.
Who you are:
- You are comfortable working in a remote environment with reliable internet access.
- You have proven customer support experience, ideally in the rent/lease-to-own industry.
- You exhibit strong phone contact-handling skills and active listening.
- You possess excellent communication and presentation skills; being bilingual is a plus.
- You demonstrate the ability to multitask, prioritize, and manage time effectively.
- You hold a high school diploma or equivalent; a college degree is preferred.
Compensation and Benefits:
- Compensation: Base pay varies based on experience.
- Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs.
- Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment.
Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
APPLY HERE: https://jobs.lever.co/kafene/58608e7f-0184-4cb6-9dc1-c7fa5c75626f/apply?source=LinkedIn
CUSTOMER SERVICE REPRESENTATIVE
Company Overview
Our client is a group of talented, driven professionals dedicated to improving the lives of clients, providers, and injured workers. They offer an exciting workplace environment with competitive salaries and benefits, where culture, growth, and opportunity thrive.
Job Overview
Our client is looking for a Customer Service Professional who is fluent in both English and Spanish. This position involves supporting and assisting clients with inbound and outbound calls, managing referrals, scheduling, and ensuring seamless communication across stakeholders. Strong proficiency in both English and Spanish, along with a reliable internet connection for remote work, is essential for success in this role.
Responsibilities
- Receive inbound phone and electronic referrals from workers' compensation insurance companies, providers, patients, etc.
- Open new cases accurately following policy and procedures.
- Make outbound contacts with adjusters and Physical Therapy Centers to verify and request case information.
- Update adjusters and nurse case managers on patient status in a timely manner.
- Maintain TAA goal (Total Agent Availability) on a monthly basis.
- Consistently meet MedRisk Customer Support Service & Quality standards.
- Review and manage case data, including data entry, updates, and accuracy checks.
- Communicate with insurance companies to verify information and request necessary paperwork.
- Schedule Physical Therapy appointments by making outbound calls to Providers and Patients.
- Adhere to interdepartmental procedures, policies, and URAC Utilization Management Standards.
Qualifications / Skills
- Bachelor’s degree preferred or equivalent industry experience.
- Minimum of 3 years in a call center environment handling high-volume inbound and outbound calls.
- Strong verbal and written communication skills with a customer-centric approach.
- Highly developed problem-solving abilities.
- Strong data entry skills with attention to detail and organization.
- Proficient in MS Word, Excel, and Outlook.
- Ability to multi-task and work independently.
- Bilingual in English and Spanish is required
Other relevant information
- Must be comfortable with virtual video meetings.
- Reliable internet connection required for remote work.
APPLY HERE: https://www.linkedin.com/jobs/view/4065454713/?alternateChannel=search&refId=iXVdMnLfYEZX3TsVjBkH8Q%3D%3D&trackingId=6zomKXDMpxymhOCEfqcI5A%3D%3D&trk=d_flagship3_search_srp_jobs
ANALISTA RECURSOS HUMANOS
Estamos buscando candidatos internos y/o externos para la posición de Analista de Recursos Humanos para Ciudad de Guatemala, reportando al Gerente Enlace RRHH.
Visión del puesto:Contribuir de forma directa en la operación, aportando innovación e ideas nuevas retando el estatus quo, aportando en el trabajo en equipo y clima laboral del departamento de RH EMBOCEN.
Ser proactivo y aportar en la mejora continua del departamento siempre teniendo como objetivo los principios KOF.
• Generación de indicadores del área.
• Manejo de archivo físico y digital.
• Apoyo en auditorias.
• Asignación de personal tercerizado y mantener actualizada la información de este personal
• Plan de vacaciones mensual de personal tercerizado.
• Apoyo a actividades de RH.
Requerimientos Del Perfil
Formación Académica: Estudiante del último año de Ingeniería Industrial, Administración de Empresas, Psicología o carrera afín.
Conocimientos Específicos y experiencia requerida: Experiencia indispensable de 1 año realizando actividades como las mencionadas en la descripción, de prerencia en empresas de cosumo masivo o con HC de más de 500 colaboradores. Conocimiento en: Manejo de paquetes de Office: Excel (Intermedio INDISPENSABLE), Power Point, Word y Outlook.
Alto performance en las siguientes competencias: Visión de negocio, Enfoque al resultado, Seguimiento colaborativo, Liderazgo y Análisis Estadísticos.
Otros requisitos: Contar con completa disponibilidad de horario de lunes a sábado, de viajar dentro y fuera de la ciudad (incluye departamentos como Jutiapa, Jalapa, entre otros), vehículo en buen estado y licencia tipo C.
Si cumples con los requisitos de puesto y tu objetivo es aprender, crecer y desarrollar una carrera plena de desafíos, te invitamos a enviarnos tu postulación. En Coca-Cola FEMSA consideramos firmemente que el Talento es la clave para el éxito. Es por ello que estamos comprometidos en ofrecer las mismas oportunidades de desarrollo para todos los candidatos sin diferenciación de origen, raza, estado civil, edad, opinión política, género, credo, asociación a una cultura o afiliación a un sindicato, clase social o económica, situación familiar, embarazo, lengua, orientación sexual, identidad de género, discapacidad, enfermedad, nacionalidad o estatus migratorio y/o cualquier otro motivo. Valoramos la diversidad, ya que sabemos que nos hace más fuertes.
APLICA AQUÍ: https://careers.femsa.com/KOF/job/Guatemala-Analista-Recursos-Humanos-Control-Terceros/634657619/