Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

• Advanced university studies (at least 3rd year) in Marketing, Business Administration, or International Commerce.
• Minimum of 2 years of experience as a Customer Service Supervisor or similar positions
• Strong leadership skills with experience in team development, overseeing customer service agents, ensuring task completion, resolving inquiries, managing CRM systems, and maintaining customer satisfaction.
• Advanced English proficiency (mandatory).
• Excellent writing skills in English, with impeccable grammar and spelling.
• Availability to work remotely (Home Office).

• Four or more years of project management experience
• Experience in developing web technologies and software platforms for maximum usability
• Strong attention to deadlines and budgetary guidelines
• Proven success working with all levels of management
• Strong written and verbal communication skills
• Excellent presentation skills
• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
• Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects

The Customer Experience Agents serve as the frontline support for individuals reaching out for assistance and guidance. This role is pivotal in providing essential services to those in need by effectively handling the first layer of inquiries and requests.

Responsabilities

• Gather relevant information from callers to assess their needs and determine appropriate next steps
• Assist families in need to navigate the application process for food stamps and finacial assistance
• Maintain accurate records of all client interactions in the call center's database system
• Adhere to established protocols and guidelines for handling sensitive information and maintaining confidentiality
• Identify and escalate complex or urgent cases to designated supervisors or higher-level support staff for further assistance
• Prioritize urgent cases, ensuring immediate attention and assistance
• Participate in ongoing training and professional development activities to enhance knowledge of departmental policies, procedures, and resources
• Organize and maintain detailed records of client interactions, ensuring a seamless follow-up process
• Perform other duties as assigned
  
  
  
  
  

Requirements For This Role

• High school diploma or equivalent required
• 1+ years of experience in a customer service or call center environment strongly preferred
• Strong interpersonal and communication skills, with the ability to effectively interact with individuals from diverse backgrounds
• Excellent problem-solving skills and the ability to remain calm and composed under pressure
• Proficiency in using computer systems and software for data entry and information retrieval
• Ability to work collaboratively in a team-oriented environment
• Flexibility to adapt to changing priorities and work schedules, including evening, weekend, or holiday shifts as needed
• Commitment to upholding ethical standards and maintaining confidentiality in handling sensitive information
  
  
  
  
  

You are an outstanding candidate if you have

• Ability to effectively communicate with callers over the phone, conveying information clearly and concisely while maintaining professionalism
• Skill in actively listening to callers to understand their needs, concerns, and inquiries, and responding appropriately
• Strong customer service skills, including the ability to provide courteous, patient, and helpful assistance to individuals in challenging situations
• Analyze caller inquiries and concerns, identify solutions, or appropriate resources, and resolve issues effectively and efficiently
• Ability to work collaboratively with colleagues and supervisors, sharing information, seeking assistance when needed, and contributing to a positive team environment
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple calls simultaneously, and meet performance targets and deadlines

• Advanced university studies (at least 3rd year) in Marketing, Business Administration, or International Commerce.
• Minimum of 2 years of experience as a Customer Service Supervisor or similar positions
• Strong leadership skills with experience in team development, overseeing customer service agents, ensuring task completion, resolving inquiries, managing CRM systems, and maintaining customer satisfaction.
• Advanced English proficiency (mandatory).
• Excellent writing skills in English, with impeccable grammar and spelling.
• Availability to work remotely (Home Office).

About us:

e2f is a leading innovator in Data and Language operations, providing highly customizable tech solutions for digital content. Today’s global marketplace has brought the demand for e2f’s services to an all-time high, and the company helps hundreds of clients cater their businesses to a worldwide audience.

Summary:

Join our team as a Project Coordinator, supporting our AI Project Managers in a project-based position. You will assist in managing project logistics, ensuring smooth operations, and facilitating effective communication across teams.

Key Responsibilities:

• Assist project managers in the development and execution of project plans using Agile methodologies.
• Help coordinate and manage project tasks and resources, facilitating Agile ceremonies such as daily stand-ups and sprint reviews.
• Monitor project schedules and budgets, ensuring projects adhere to timelines and employ Scrum techniques.
• Provide administrative support, including document preparation, meeting coordination, and follow-up actions to keep projects on track.
• Demonstrate flexibility and adaptability to manage multiple tasks within the varying demands of project timelines.
• Handle basic administrative functions including project documentation and team communication.
  
  

Requirements:

• Advanced level of English, with strong communication abilities.
• Bachelor's degree in a related field or equivalent experience.
• A strong interest and foundational knowledge of AI , ML models.
• Prior experience as a project coordinator is highly desirable.
• Tech-savvy with the ability to quickly learn and adapt to new tools and software.
• Strong organizational skills and attention to detail
• Flexible availability, willing to work 3-8 hours daily, including weekend work based on project demands.
• Familiarity with fast-pace working environments and frequently changing priorities and guidelines.
• Familiarity with Agile and Scrum methodologies.
• Willing to work in PST/EST timezone
  
  

This is an exciting opportunity for individuals who are eager to dive into the world of AI Project Management. It offers the chance to grow professionally while contributing to meaningful projects. If you are driven, detail-oriented, and ready to support groundbreaking AI initiatives, we encourage you to apply and join our forward-thinking team.

The Customer Experience Agents serve as the frontline support for individuals reaching out for assistance and guidance. This role is pivotal in providing essential services to those in need by effectively handling the first layer of inquiries and requests.

Responsabilities

• Gather relevant information from callers to assess their needs and determine appropriate next steps
• Assist families in need to navigate the application process for food stamps and finacial assistance
• Maintain accurate records of all client interactions in the call center's database system
• Adhere to established protocols and guidelines for handling sensitive information and maintaining confidentiality
• Identify and escalate complex or urgent cases to designated supervisors or higher-level support staff for further assistance
• Prioritize urgent cases, ensuring immediate attention and assistance
• Participate in ongoing training and professional development activities to enhance knowledge of departmental policies, procedures, and resources
• Organize and maintain detailed records of client interactions, ensuring a seamless follow-up process
• Perform other duties as assigned
  
  
  
  
  

Requirements For This Role

• High school diploma or equivalent required
• 1+ years of experience in a customer service or call center environment strongly preferred
• Strong interpersonal and communication skills, with the ability to effectively interact with individuals from diverse backgrounds
• Excellent problem-solving skills and the ability to remain calm and composed under pressure
• Proficiency in using computer systems and software for data entry and information retrieval
• Ability to work collaboratively in a team-oriented environment
• Flexibility to adapt to changing priorities and work schedules, including evening, weekend, or holiday shifts as needed
• Commitment to upholding ethical standards and maintaining confidentiality in handling sensitive information
  
  
  
  
  

You are an outstanding candidate if you have

• Ability to effectively communicate with callers over the phone, conveying information clearly and concisely while maintaining professionalism
• Skill in actively listening to callers to understand their needs, concerns, and inquiries, and responding appropriately
• Strong customer service skills, including the ability to provide courteous, patient, and helpful assistance to individuals in challenging situations
• Analyze caller inquiries and concerns, identify solutions, or appropriate resources, and resolve issues effectively and efficiently
• Ability to work collaboratively with colleagues and supervisors, sharing information, seeking assistance when needed, and contributing to a positive team environment
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple calls simultaneously, and meet performance targets and deadlines

Somos Coca-Cola FEMSA (KOF), el embotellador y comercializador más grande del mundo por volumen del sistema Coca-Cola. Diariamente servimos a más de 381 millones de personas en Latinoamérica. Nuestros más de 80 mil colaboradores nos permiten representar a más de 169 marcas líderes en los diferentes territorios donde tenemos presencia. En Coca-Cola FEMSA, cada día es una oportunidad para aprender y crecer. ¿Te gustaría ser parte de nuestro equipo?

Analista Contact Center

Estamos buscando candidatos para la posición de Analista de Contact Center reportando a Especialista de Servicios Comerciales para Mayan Holding Beverages en Ciudad de Guatemala.

Visión Del Puesto

Gestionar los indicadores de Servicio al Cliente por medio de las respuestas consolidadas por las herramientas y llamadas telefónicas de las solicitudes y quejas recibidas en nuestro centro de contacto. Generar reportes y mejorar continua a los procesos.

Responsabilidades Del Puesto

Requerimientos del perfil:

Formación Académica: Estudiante universitario con Cierre de Pensum en Ingenieria Industrial, Mercadotecnia, Administración de Empresas o carrera afin.

Conocimientos Específicos y experiencia requerida: 2 años de experiencia en puestos similares. Excel , word, power point avanzado, sistema operativos CRM, cursos en servicio al cliente; deseable power BI.

Alto performance en las siguientes competencias: orden, trabajo en equipo, toma de decisiones, análisis critico, servicio al cliente, proactividad, cumplimiento de las tareas asignadas, enfocado al cumplimiento de objetivos.

Si cumples con los requisitos de puesto y tu objetivo es aprender, crecer y desarrollar una carrera plena de desafíos, te invitamos a enviarnos tu postulación. En Coca-Cola FEMSA consideramos firmemente que el Talento es la clave para el éxito. Es por ello que estamos comprometidos en ofrecer las mismas oportunidades de desarrollo para todos los candidatos sin diferenciación de origen, raza, estado civil, edad, opinión política, género, credo, asociación a una cultura o afiliación a un sindicato, clase social o económica, situación familiar, embarazo, lengua, orientación sexual, identidad de género, discapacidad, enfermedad, nacionalidad o estatus migratorio y/o cualquier otro motivo. Valoramos la diversidad, ya que sabemos que nos hace más fuertes. En FEMSA, Coca-Cola FEMSA, OXXO, FEMSA Empaque y FEMSA Logística, TODOS los procesos de reclutamiento y selección de personal son GRATUITOS para todos los postulantes.

Objetivo del puesto: Brindar apoyo administrativo y técnico en asuntos legales para garantizar la correcta gestión de documentos, cumplimiento de procedimientos y asistencia eficiente a abogados y clientes.

Requisitos

• 4to. Año de Licenciatura en Ciencias Jurídicas y Sociales.
• Experiencia en elaboración de memoriales de demandas iniciales, evacuaciones, periodos de prueba, desistimientos.
• Experiencia en elaboración de documentos notariales
• Experiencia en procesos migratorios.
• Excelente fluidez verbal y atención al cliente.
• Persona proactiva con excelente actitud.
• Experiencia en procesos mercantiles.
  
  

Ofrecemos

• Excelente ambiente laboral.
• Oportunidad de crecimiento.

APLICA AQUI: https://www.linkedin.com/jobs/view/4168912222/?eBP=CwEAAAGV3x34HNegKLng79-o3L-6XgRu_YhIqIHS6WOFQKL0gYRZqjsljf-TrRpxZuExxRnSMKychpnKAJlRBit-gxtLBuatrmuCuQPfdAIynLQA6--qFmOEHq-414gPzRn6il_FjurEj6ImBAgv6mMfhvjj87PcS7oXOIK2TsMruaGdqXdSi9R94ql0ncQG47qH6fyx8lTjfUmZC_QvWik8rBdHrDtlLQ3yToJQmMwlea-Y8P-ZLoRR5MOPWuLHcpgVEdBD5grvpbfA4BqCOv9OoPb8LC5yu7MuKCPmDO2TeFPzhJgikd15n5NUIJLfc_zNgAIOWqAjT3twAgC0BURGywh3LxA0ort6ndP-C6XnSB9Bw3jpOTlzXBYpfcmcSgVQA9jmPeprgAnLtgjZxdzSPd5Vm3UJE167X2kxZPAjpcfJbTsje7yqjm9vesK0b8Icje5WXvQEANd9EcGe&refId=xXeuVyhIjcAn5PUF5RwLDg%3D%3D&trackingId=CND3OnnaPXqoBRW7PLWqIQ%3D%3D&trk=flagship3_search_srp_jobs

ROL: Desarrollar el proceso de asesoría y venta de planes de servicios turísticos de acuerdo a la oferta y disponibilidad para cumplir los presupuestos asignados. Recibir y custodiar el dinero que recibe fruto de las ventas, cumpliendo con las políticas y lineamientos definidos en la compañía.

Requisitos:

Disponibilidad de horarios de rotativos y fines de semana para trabajar en Centro Comercial Portales.

Funciones:

Asesorar y vender el portafolio de servicios de hotel.

Promocionar e impulsar el producto haciendo evidente sus beneficios.

Cumplir con los presupuestos asignados.

Recibir pagos al sistema bajo los parámetros establecidos por tesorería.

Realizar cierre de caja con sus respectivos soportes.

APLICA AQUÍ: https://www.linkedin.com/jobs/view/4188453738/?eBP=CwEAAAGV3x9AFsFLNn-Fz9qhOPY0Y_c6ittv6hYhVocJUUW3pOybdFWH2uXZIYE-qDXd01mufCsXVtnpmQ6mdvQIQSJEOh3MvF6LHpgBJiBtAPdKJ-L2FzbrI5HvUiy_pMBlatOk2rbgU4xlz_sbFLRUyboCtEwGg6coOWwng_5jBC0mNCzKXCgQEYxQz_lb5kh9Vcpgee_LR0eftSnRBb9rIEGcd2jJX8Jd1PcFTtFKDwl7Owx0aiGHMwM9AWEYvPnJ4vu7x9hW30zNcEwzu-IHweJV1bhB_c1ENmKKep0IySFqmX7bLHtf2D0udoD0epmmgPuYZhWgqvHEvmHA6AJblaCCpJWDHjf1BTMaW3_jBNhtJb2_aucNT49B-xur0tuqNIaQvdCiSr47QaEX5OSlY-aaaMRstHa_cf5qbyycnS_Xu93QVcxuBSK1_8HwyXzYuPWAgHKmqSi88v12wpf-JK_3WCLiX61WtrEwB40QO37UbrxMrIwBLrcrbrRr6tcB&refId=MHYONPw5gZAPzzAcFwuZ%2Fg%3D%3D&trackingId=Eta2i0gA67tM%2FPQRidCTYg%3D%3D&trk=flagship3_search_srp_jobs 

Enthusiastic people to assist our customers by answering IDT products and services questions by opening their accounts to review their information and provide them the details needed.

A customer service representative will maintain our customers' records by updating their account information and will be responsible to solve products or service problems by addressing the complaints or comments and clarifying them.

Determining the cause of the problem is key to select and execute the best resolution.

As a customer service representative we need you to be our ambassador on the phone, spreading the word and recommending potential products or services, being an advocate and the voice of the customer to management and provide feedback of improvements needed by collecting customer information and analyzing customer needs.

What we need:

• English 85%
• Positive attitude
• Professionalism
• Schedule flexibility
• Documentation Skills
• Multi Tasking
• High School Diploma
• Previous customer service experience (desired)
• Computer skills & aptitude
• Problem – solving skills and the ability to think under pressure
• Communication (via phone, email and chat ) skills
• Team player
• People oriented
• Ownership to follow up on situations
  
  
  

What we offer:

• Competitive salary
• Bonuses
• A great and positive workplace
• Parking Subsidy
• Life and Medical Insurance
• Benefits and Discounts
• Growth opportunities
• Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

APPLY HERE: https://www.linkedin.com/jobs/view/3575823093/?eBP=CwEAAAGVOzsKchWiUm1Cx2pvHbIOL4ZXB6hOZDU9icpW88QNP6f0DooWE2A8W42wDkGLexfTs97Wq713TSWB7MlEWkExLLtPlbVmMBxfk4Tjqwlw35-k7oe2UwP4dpcLMAD1fhm_XdB_BFJpCGpDwS70Vaxj9C4LCQjt_A6_8Gt5EB2LeUy4KPO2qhRz7k5UA8VpKyQqp5K1oSeehYDiT1ufP0Ja5Q4dYMmSUGJKiOnNnyordPlnjs7_grpAuxqsfiG5ZG0LjuWAQkFeaGCOYuvm8Qpmke-bJdi4jtIpyM2JKl0UZfFOLkNJ8VBIWP0NPXFSwzPKCsYgI3_qR-JiTl6ax8xAjbk8tf4ZHE3S0DsCHPPpTA4LuTbKwKW8K7mezE1-ZzmdQSe9inU760E2fBljGU6rLEW6LvsX0G_LOWfLZdGQIUO6XJuTOoLaSlwVd-vt3gmc4w8cnooahgdifVtYuHom5h8c4I4zkbn6cn8tie4rVPIu2k41ZQuxYQg&refId=UgTX6LHhG4H5U5j48sISsQ%3D%3D&trackingId=ADZS%2Fg2sn0pZHxjtpVWCQQ%3D%3D&trk=flagship3_search_srp_jobs 

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

Are you interested In a rewarding career working with the world’s most exciting brands? Welcome to IntouchCX! We are where today’s opportunity meets tomorrow’s career. We support your personal and professional growth with customized training and development programs. Your success is our success, and we want to help you reach your goals!

Our Customer Service Representatives are passionate about making every customer interaction an unforgettable experience, whether that’s through inbound calls, emails, and/or chats. Punctuality, performance, and positivity will set you up for success.

Benefits:

• Competitive Salary
• On-site clinic
• Health & life insurance
• Employee discounts, and much more!

Job and Paperwork Requirements:

• English Level B2 or higher
• Legally entitled to work in Guatemala (with original Guatemalan DPI)
• High school diploma or equivalent
• Resume in English
• Original and valid police and criminal records
• Schedule availability
• Availability to work from campus
• Problem-solving skills and the ability to keep calm under pressure.
• Amazing people skills. Plus, a performance and customer service mindset

Term of Contract: Full Time. Permanent contract.

Feel free to contact us from Monday to Friday from 8:00 AM to 6:00 PM, or visit us at 5-00 zona 13 WTC building, 1st floor, North Tower

Call us at 24112631 or send us a WhatsApp at 58139210 if you have any questions.

We're waiting for you - join our team today! Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

APPLY HERE: https://my.harver.com/app/landing/6758690837d5180012a230da/login?sms_opt=1&source=LinkedIn&job_id=52&referral= 

Job Summary

We are seeking a dedicated Help Desk / Call Center Technician to join our team. In this role, you will be responsible for providing exceptional technical support to our customers via phone, email, and chat. You will troubleshoot issues, guide users through solutions, and maintain high levels of customer satisfaction.

Key Responsibilities

Respond promptly to customer inquiries and provide accurate information.

Diagnose and troubleshoot hardware and software issues.

Assist users with technical problems, guiding them through step-by-step solutions.

Document all interactions and solutions in the ticketing system.

Collaborate with other team members to resolve complex issues.

Stay updated with the latest industry trends and product knowledge.

Qualifications

High school diploma or equivalent; associate degree or higher preferred.

Previous experience in a Help Desk or Call Center environment.

Strong understanding of computer systems, mobile devices, and networking.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and manage multiple tasks.

What We Offer

Competitive salary and benefits package.

Opportunities for career advancement and professional development.

A supportive work environment with a focus on team collaboration.

If you are passionate about technology and helping others, we would love to hear from you!

APPLY HERE: https://www.linkedin.com/jobs/view/4124382391/?eBP=CwEAAAGVOzsKchigpapLRFVEmSR1qxf-wEwGxeO8qSNNcBTxD_ErfhAMVUE3fLq-EjjBKmbLmZ2aHThUYw1Qkl49E3LNmfaulaNpC7S7-LMkIrF_ImQ1m74QtNwsIG2NS9t4l-zeZDU9Itu4r39ILtv7rP4rYtu2f9lSS5Adf9HI6BoCX9_3m7Oq-AL4QvL8ByhISlbaPB39Tp6K8APzZ2-zNstj-bCLTCa7v2yaoNhWPOrtGhmgOuSPoetOLSsCQw7hJXUT7x2xPrb6b6uFvBkZqE9kgWpCkevCW_yMuVL8HcPSfnt47j38o5vR8YzFMS51W8ityT01wKbegag_RqRohDeexL7iLy0tuGHoXSudBGhUM-jCpQYlJZuk5y3EeJthQZtcThAECAEhsr2RNM1UmJMbBeYv45JbLfuPIYyrqQDQenhnGlbqJf7Gv4yr3o605TCexzSpEbsIOg&refId=UgTX6LHhG4H5U5j48sISsQ%3D%3D&trackingId=xDxdLK1e%2Fe9pnLXFEExYLw%3D%3D&trk=flagship3_search_srp_jobs 

• Four or more years of project management experience
• Experience in developing web technologies and software platforms for maximum usability
• Strong attention to deadlines and budgetary guidelines
• Proven success working with all levels of management
• Strong written and verbal communication skills
• Excellent presentation skills
• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
• Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects

APPLY HERE: https://www.linkedin.com/jobs/view/4034711821/?alternateChannel=search&refId=NIt%2FZIZhuFfWQyowk0Qfvg%3D%3D&trackingId=37LoQ2rP8VVr%2F1xBfX88xw%3D%3D&trk=d_flagship3_search_srp_jobs 

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

What you will be doing:

• Prospect, educate & qualify leads to create sales-ready opportunities
• Master the ability to evangelize the Podium story
• Align Podium solutions with prospect business objectives & needs
• Collaborate with sales reps to schedule prospect calls, meetings and demos
• Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers
• Make strategic outbound calls & emails daily
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM
• Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed
• This position will start as a remote and grow into an in-office position
  
  

What you should have:

• Geographically located in GUATEMALA and must come into our office
• Speak English fluently
• 4-year degree preferred in Business or related field
• Two years B2B technical sales experience (or other qualified sales experience)
• Proven success in prospecting new markets and setting appointments with new business
  
  

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

APPLY HERE: https://job-boards.greenhouse.io/podium81/jobs/6422341?gh_src=8b0de3d81 

Objetivo

Asegurar la creación y cumplimiento de la estrategia de redes sociales alineada a los objetivos estratégicos de la empresa.

Funciones:

• Planificar e implementar campañas en las redes sociales que se alineen con las estrategias de marketing del centro deportivo.
• Compartir imágenes, actualizaciones de estado y contenido de video en las cuentas de redes sociales de la empresa
• Supervisar cualquier mención de la marca en línea y relacionarse con los clientes o clientes potenciales de manera oportuna
• Trabajar en estrecha colaboración con los equipos de marketing y relaciones públicas para garantizar la consistencia de la marca.
• Construir relaciones con clientes, clientes potenciales y profesionales de la industria.
  
  

Ofrecemos:

• Horario flexible (libertad de horario) posición freelance
• Rango salarial (Q2,500-3500)
  
  

Requisitos:

• Experiencia como community manager comprobable.
• Estudios en Marketing o ciencias de la comunicación
• Conocimientos en Meta y uso de redes sociales
• Conocimientos de google analytics

APLICA AQUÍ: https://sapiens.viterbit.site/community-manager-freelance-mUngBfdsNXnE/?utm_source=linkedin&utm_medium=job_board&utm_campaign=community-manager-freelance-mUngBfdsNXnE 

Requirements

Description and Requirements

• Answer incoming calls from consumers.
• Contact consumers, vendors, partners or any other party when required.
• Listen and identify the root of the cases, interact with the consumer on the phone, online networks and / or email, and solve the problem accordingly.
• Know the performance objectives established both individual and team, which may include customer service, productivity, quality standards and any other area related to the business that is necessary.
• Keep your knowledge of the policies and products of the account updated
• Maintain adequate competition in products and support platforms.
• Read and make sure you understand new policies, procedures and products or updates of existing ones.
• Communicate with the supervisor, team members and other teams regarding problems, solutions and trends.
• Keeping account information confidential, protecting it from unauthorized use, ensuring that it is kept within the account only (the use of external storage units, printed materials, and other storage and distribution tools is strictly prohibited) .
• Document all assisted cases and perform any other task, duties or services required by the immediate superior manager.
• Keep an accurate and meaningful logbook of each call in the account system; according to established procedures and policies. Keep up-to-date relevant stationery and files through data entry.
  
  
  

Additional Job Description

The main objective of the customer service representatives is to efficiently provide accurate and high quality solutions to consumers under stipulated policies and procedures, offering support and answering consumer inquiries by telephone.

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

APPLY HERE: https://jobs.telusdigital.com/en_US/careers/PipelineDetail/Customer-Service-Representative-Guatemala/2358?source=LinkedIn 

Requisitos:

Experiencia comprobable para el puesto

Actitud de servicio

Disponibilidad de horario

Escolaridad mínima sexto primaria

Ofrecemos:

Estabilidad laboral

Prestaciones de ley

Capacitación constante

Clima de familia

Oportunidad de crecimiento

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