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Kelly® Professional & Industrial has open opportunities for remote Language Interpreters

We are currently looking for skilled Spanish Bilingual Interpreters that are available to work from home and interpret high volume inbound calls.

Details Of The Position

• Work from Home (Must reside in the United States)
• $15 an hour – Long term contract
• 3 Weeks of Paid Training (remote)
• Helping others in your community connect in meaningful work
• Perks and options for benefits
• Video Interpreting will occur as well (in the future and with additional training)
  
  

A Typical Day In This Position Might Look Like

• Handling telephone calls on demand in a quiet home office
• Help translate Spanish/English conversations for a wide range of industries including Healthcare, Government, Insurance Financial, Travel & Hospitality and government entities
• Translating Spanish/English conversations that may be simple, complex, or technical
  
  

Ideal Candidates Will Be

• Fluent in both Spanish and English
• Able to work a minimum of 27 hours a week
• Saturday & Monday shifts are required
• Manual dexterity to type or write notes
• Previous experience not required
• Education or work experience in teaching or translation considered an asset
• Comfortable being on camera as Interpreting in video calls will be a mandatory occurrence in this position
  
  

Remote Technical Requirements

• The use of your personal cell phone, tablet or laptop
• High speed Internet connection for work related electronic communication.
• Dry Erase Marker Board
• A dedicated workspace
  
  

What happens next: Once you apply, your application will proceed to next steps with an interview if your skills and experience look like a good fit. Please note only eligible applications will be contacted.

At Kelly, helping you discover what’s next in your career is what we strive for. If you feel this position may be a good fit and your skillsets are a suitable match for this position, please apply now. Let’s start the next step in your career today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

APPLY HERE: https://www.mykelly.com/job/3540054-english-spanish-language-interpreters-remote-orlando-fl-united-states/?source=linkedin_paid 

Company Overview

SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne.

SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.

Position Overview

Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.

What You’ll Do

• Demonstrate exceptional customer service to all SiteOne customers
• Cultivate and manage strong relationships with customers
• Assist customers with their questions and needs, either in person, via the phone or through online ordering
• Pull and prepare inventory orders for customer pick up or delivery
• Proactively identify and capitalize on opportunities to grow sales with current and potential customers
• Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
• Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
  
  

Skills We Are Seeking

• Minimum of 1 year experience in a retail or wholesale setting, preferred
• Excellent customer service skills
• Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
• Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
• Ready and willing to learn and adopt new technologies and ways of working
• Ability to think quickly and make sound decisions
• Inventory management experience helpful
• Must be able to lift a minimum of 50 pounds
• High school diploma or equivalent preferred
  
  

Perks

• Weekly Paychecks with DailyPay available!
• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!
  
  

Expected Pay Range $24-28 P/H

APPLY HERE: https://careers.siteone.com/jobs/21224?lang=en-us&iis=Job+board&iisn=LinkedIn 

Miller Family Agency strives to provide our sales force with the most innovative marketing and lead programs, while offering the highest quality products and services to our clients.

Job Summary:

This will be a work from home position that will call warm leads, set appointments, and meet over the phone with the clients. Our warm lead system puts you in front of qualified buyers. NO COLD CALLING. The right fit for this position is someone who is confident, coachable and not afraid to work hard.

What we’re looking for:

• Must reside in the USA.
• Looking for a business partner who is committed to helping families achieve their goals.
• Proven success in sales is preferred, but we are willing to train the right candidate
• Develop and calculate suitable plans based on clients' needs
• Life and Health Insurance License (will assist with obtaining one)

Benefits:

*Health, Dental, Vision, Life, Retirement

*Flexible Schedule - Full time or part time

*Training and mentorship by our most experienced/qualified leaders

*The ability to be your own boss and run a business

*The opportunity to build an agency from day one

*Know that what you do impacts families in a positive way*

Schedule an interview today: https://millerfamilyagencycm3.gr8.com

APPLY HERE: https://www.linkedin.com/jobs/view/4130162094/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=27I4gXxK08SrKkjU4K3dPg%3D%3D&trackingId=B7n50Fr5PXdgCSWyOHjqIQ%3D%3D&trk=flagship3_search_srp_jobs 

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work , we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here .

Job Title: Customer Service Associate

Location: Retail Grocery Location

Position Overview

The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.

Primary Responsibilities & Accountabilities

• Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
• Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
• Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
• Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
• Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
• Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
• Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
• Maintain confidentiality of information.
• Put up discarded or returned merchandise.
• Perform cashier associate duties, as necessary.
• Perform pricing duties, as necessary.
• Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
• Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
• Perform other job-related duties as assigned.
  
  

Qualifications

Minimum

• Must be 18 years of age.
• High school diploma or equivalency.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
  
  

Preferred

• Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
• Possess a proficient working knowledge of office, front end systems and equipment.
• Possess proficient computer skills.
• Possess demonstrated skills in the ability to perform and deliver customer service expectations.
• Demonstrate good organizational skills.
• High standard of integrity and reliability.
  
  

Required Behaviors

• Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
• Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
• Business-driven showing passion for the business, delivering results consistently.
• Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
• People Passion through consistently treating others with respect and dignity.
  
  

Knowledge, Skills, Abilities

• Compliance with all company policies and procedures.
• Must complete service training within sixty (60) days of position start date.

APPLY HERE: https://retail-segrocers.icims.com/jobs/154726/customer-service-associate/login?mobile=false&width=1159&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300 

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

If you're interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

SCHEDULE

Monday to Friday, 8:00am - 4:30pm

JOB SUMMARY

Cresco Labs is seeking a Cultivation Agent to join our facility. The Cultivation Agent is responsible for providing on-site cultivation for one or more medical cannabis gardens. Completion of tasks assigned by the Cultivation Team Lead to monitor and maintain plant production and health. Maintain quality control measures to ensure high quality product. Maintain organization, cleanliness and efficiency of production area. Main duties will entail carrying out day-to-day plant care including watering, pruning, harvesting and trimming. Must monitor and maintain plant production and quality control measures in accordance with the commonwealth and standards set by Cresco Labs.

CORE JOB DUTIES

Plant Care:

• Ensure plant health by pruning, topping, trimming, according to Cresco Labs policy, as well as any other tasks required.
• Moving plants in an orderly, time efficient manner from one area of the cultivation facility to another
• Transplanting smaller plants into bigger pots
• Harvesting Plants in an orderly time efficient manner
• Bucking wet or dry plants after harvest
  
  

Facility Cleaning:

• Perform all assigned duties required to ensure a clean and safe cultivation facility, including the safe disposal of waste.
• Responsible for the cleanliness of all cultivation equipment and tools including light reflectors, containers, mixing tools, application tools, and ventilation equipment.
  
  

Reports and Documentation:

• Assist the Cultivation Manager with tracking plants from birth to harvest by ensuring proper and accurate documentation for applicable activities.
• Ensure accurate documentation of all plant tracking numbers, lot numbers, and all other applicable information.
  
  

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• Two years experience in general production, preferably a regulated field producing for human consumption. Or, any satisfactory combination of experience and training which clearly demonstrates the ability to perform the above-described duties.
• Effective time-management skills and ability to multi-task
• Ability to perform the job duties in indoor and greenhouse climates of varying weather conditions.
• Ability to work in a fast-paced, changing and challenging environment.
• Requires work around plant material, which could include exposure to plant pollen and/or dust.
• Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.
• Requires ability to lift up to 50 lbs to torso level.
  
  

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range

$18—$18 USD

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry
  
  

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

California Consumer Privacy Act ("CCPA") Notice to Applicants:

Please read the California Employee Privacy Notice ("CA Privacy Notice") regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting CCPAnotice@crescolabs.com

Reporting a Scam:

Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.

Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages.

We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.

If you are in doubt, please contact us at Report-a-spam@crescolabs.com with questions.

APPLY HERE: https://job-boards.greenhouse.io/crescolabs/jobs/7824000002?gh_src=ebb3f9d82us

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work , we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here .

Job Title: Seafood Associate

Location: Retail Grocery Location

Position Overview

The seafood associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.

Primary Responsibilities & Accountabilities

• Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
• Offer product suggestions when appropriate.
• Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Operate department equipment and tools.
• Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
• Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
• Perform other job-related duties as assigned
  
  

Qualifications

Minimum

• Must be 18 years of age.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
  
  

Preferred

• High standard of intergrity and reliability.
  
  

Required Behaviors

• Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
• Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
• Business-driven showing passion for the business, delivering results consistently.
• Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
• People Passion through consistently treating others with respect and dignity.
  
  

Knowledge, Skills, Abilities

• Compliance with all company policies and procedures.

APPLY HERE: https://retail-segrocers.icims.com/jobs/154728/seafood-associate/job?mode=apply&iis=LinkedIn 

Acerca del empleo

Organización Ramirez está buscando un representante de ventas para unirse a nuestro equipo en nuestra oficina de California. Esta persona buscará activamente y atraerá a posibles clientes para vender nuestros productos y/o servicios.

El candidato ideal está orientado a resultados, tiene hambre de adquisición de clientes y es apasionado por contribuir al crecimiento de los ingresos.

Responsabilidades:

• Demostrar, promocionar y vender los productos y servicios de Organización Ramirez - Presentar estratégicamente las funcionalidades y las proposiciones de valor clave a los clientes potenciales
• Desarrollar y fomentar relaciones - Mantener una comunicación cercana con los prospectos para cerrar ventas y promover la retención de clientes
• Cumplir y superar objetivos - Lograr metas individuales y de equipo mensuales y trimestrales para la adquisición de nuevos clientes
• Rastrear el progreso y los resultados - Registrar las interacciones con los prospectos y rastrear el cumplimiento de objetivos en el sistema CRM
• Investigar y entender el mercado objetivo - Mantenerse al tanto de las tendencias de la industria, las mejores prácticas y las oportunidades de mercado generales de la Organización Ramirez
  
  

Requisitos:

• 1-2 años de experiencia vendiendo un producto o servicio
• Título universitario o equivalente
• Necesita ser ciudadano estadounidense o tener un permiso válido para trabajar en los EE.UU. (Documento de Autorización de Empleo o EAD)
• Excelente capacidad para gestionar y construir relaciones
• Capacidad demostrada para cumplir y superar metas de adquisición
• Habilidades avanzadas en comunicación, ventas y negociación
• Impulso implacable por entender y satisfacer las necesidades de los clientes potenciales
• Familiaridad con sistemas CRM y Microsoft Office Suite
  
  

Acerca de Organización Ramirez:

Organización Ramirez es una organización de ventas dedicada a proteger a cada niño y servir a todas las personas trabajadoras.

Nuestros empleados disfrutan de una cultura laboral que promueve la diversidad.

Beneficios de Organización Ramirez incluyen:

• Horario flexible con pago semanal: Entendemos la importancia del equilibrio entre el trabajo y la vida personal, y ofrecemos un horario flexible que se adapta a tus necesidades. También recibirás un pago semanal con una estructura generosa de bonificaciones semanales y mensuales, asegurando la estabilidad financiera
• Posición 100% remota: ¡Disfruta de la comodidad y conveniencia de trabajar desde tu propia casa o en cualquier otro lugar que prefieras!
• Capacitación semanal liderada por los principales líderes: Creemos en el desarrollo personal y profesional continuo. Con capacitaciones semanales dirigidas por los principales líderes, tendrás la oportunidad de mejorar tus habilidades y crecer dentro de nuestra organización
• Seguro de vida: Valoramos el bienestar de nuestros empleados y ofrecemos cobertura de seguro de vida para apoyar su seguridad
• Reembolso de seguro médico: ¡Tu salud también nos importa! Proveemos reembolso de seguro médico para asegurar que estés bien cuidado
  
  

Los empleados también pueden aprovechar la posibilidad de trabajar de forma remota.

APLICA AQUÍ: https://www.linkedin.com/jobs/view/3942003588/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=fcYWryvJq2pHKpqN6maHdg%3D%3D&trackingId=OhBD9Fah%2BkaapZkJo9lBLQ%3D%3D&trk=flagship3_search_srp_jobs 

Job Title: Customer Service Representative

Location: Pembroke Pines, FL

Job-Type: Direct Hire

Referral Fee: +/- $750

Employment Eligibility: Gravity can only consider US Citizens or Green Card Holders at this time.

Position Overview

Gravity is seeking a Customer Service Representative who will support customers in resolving issues by answering questions, routing calls to the appropriate department, creating tickets, and providing product and service information.

Main Duties/Responsibilities:

• Interact with customers via telephone, email, or online chat to provide support and information on assigned products or services.
• Handle customer inquiries and complaints by directing calls to the appropriate person/department (transferring calls, creating a sales lead, and/or creating a ticket).
• Troubleshoot and resolve product issues, working with account managers and technical teams.
• Ensure that proper actions are taken to address customers' problems and concerns, utilizing knowledge of specific products or services to assist or escalate as needed.
• Assist customers in effectively utilizing SAAS solutions and finding value in the services provided.
• Document and update customer records in CRM systems based on interactions to track inquiries, complaints, and comments.
• Provide information on products and services, as well as updates on returns.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Ability to build rapport with clients.
• Strong organizational skills with the ability to prioritize and multitask.
• Professional and positive demeanor over the phone.
• Excellent written and verbal communication skills.
• Service-oriented with the capability to resolve customer grievances.
• Proficient computer skills and ability to learn new software.

Education and Experience:

• Previous experience in customer service and/or technical support roles.
• Technology-related experience is a plus.
• Experience with CRM systems (e.g., HubSpot, Salesforce) is a plus.
• High school diploma or equivalent required; a college degree is a plus.
• Customer service experience required.
• Experience with a related product or service preferred.

APPLY HERE: https://www.linkedin.com/jobs/view/4121148436/?alternateChannel=search&refId=f6sDfnOruJ3LRHwTTh0z9g%3D%3D&trackingId=obn28a2%2FrrxcybINIXvkzg%3D%3D&trk=d_flagship3_search_srp_jobs 

Who We Are

Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions.

Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to come true: a place where development, coaching, and care of people are paramount to success.

Our Culture

No more worrying about heavy traffic conditions and looking for parking spaces to start work on time!

We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. Like, Siriusly.

We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.

What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: continuous improvements! We Define, Measure, Analyze, Improve, Control, and Repeat.

Who You Are

If you resonate with what you have read so far, this is who we are looking for:

You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humour. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviours. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.

You want to change the traditional ways of working by using more technology from your home.

What We Offer

It is an opportunity to work at one of the few truly global, truly remote work organisations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.

You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.

You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.

What The Role Does

You will primarily work on:

• Tickets sent in via the ticketing system
• Inbound technical support phone calls from customers
  
  

You Will Need To

• Have prior experience in Customer or Technical Support in a high volume, high quality environment
• Think fast on your feet
• Be agile in approach
• Be concise and precise
• Type quickly and well
• Have a go-getter attitude and proactive approach
• Be willing to work on rotating shifts where needed
  
  

To Be Eligible To Apply, You Will Need

• A stable internet connection of at least 10 Mbps up and down.
• A laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 8GB or RAM.
• A webcam and headset.
• A quiet place to work.
• A go-getter attitude and a willingness to learn and teach.
• Intermediate to advanced skills in MS Excel and Sheets.
• Excellent command of English language - comprehension, spoken and written.

APPLY HERE: https://sirius-support.breezy.hr/p/0364f2cf41f101-customer-service-executive-english-and-spanish-speaking 

BlueCat provides a suite of solutions that help network, security, applications, and cloud and DevOps teams optimize the IP environment for outcomes that drive your business forward.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

BlueCat occupies an incredibly strategic and valuable real estate on corporate networks – the ‘first step’ taken when any device, application or service connects to a network. We literally own the intersection of digital business and cybersecurity – and that translates into incalculable opportunities for innovation and growth.

Here is what you need to know about our Customer Success team:

We are a technologically savvy and proactive team dedicated to outstanding customer experiences. We love problem solving and we take pride in being the face of BlueCat for our customers. We enjoy and thrive off of receiving feedback and having the opportunity to voice the needs of our customers to the overall organization. Think of us as BlueCat’s front line warriors!

The Customer Success Manager (CSM) is a critical client-facing resource for enterprise-level customers. He/she is charged with delivering support account management and customer advocacy. Ultimately, the mission is to ensure the customer has the most valuable experience they can with BlueCat and that BlueCat maximizes the revenue obtained. We capture the Customer’s renewal and expand their footprint with our solutions.

As the primary point of contact responsible for orchestrating all support activities (including technical support, implementation and migration), the CSM will focus on:

-Strategic and consultative relationship-building

-Proactive account management activities

-Promoting overall customer satisfaction

-Driving product usage and adoption

-Helping to resolve ongoing technical problems while working closely with the Customer’s Enterprise Support team.

The role will manage a portfolio of diverse, high profile key accounts and collaborate with a variety of teams at BlueCat to ensure customer engagement and organizational success.

Every day will bring new and exciting challenges. You will:

- Be the leading customer advocate for a portfolio of assigned customers - build solid relationships with key stakeholders (sales, professional services, customer care, etc.) in BlueCat and foster relationships with the customer for successful support.

- Contribute to broader goals and growth beyond the scope of a single customer engagement by championing customer success and account retention strategies including account health, use of the BlueCat Community and overall engagement by maintaining ownership for the customer support relationship.

- Understand the Customer’s organization and how our product and services can support them. Inspire Customers to think strategically about how our platform can support their business needs. Create opportunities to expand the footprint within the organization through close relationships with the Customer as well as the BlueCat Sales teams. You will be responsible to maintain current customer financial targets.

- Work closely with the BlueCat Account Executive who maintains overall accountability for the customer relationship. Ensure awareness of the account support plan and alignment with the Account Executive’s strategic goals for each account.

- Create and manage strategic and tactical programs designed to maximize customer satisfaction (NPS) and adoption of product through planning, delivery and management of key milestones/engagements for customers, such as system health checks delivered by the -Enterprise Support team, Product roadmap updates provided by Product Management, etc…

- Work closely with the Product and Support Teams to troubleshoot issues, track next steps, escalate where needed, and follow-up promptly to ensure customer expectations are exceeded. Lead various meetings with customers to create visibility with stakeholders for escalations, operational reviews, tactical/ strategic planning and critical issue reviews.

- Develop referenceable experiences with the customers that can be leveraged. Coordinate with sales and marketing to create the collateral associated with these experience that can be shared with other customers as well as within BlueCat.

- Assist in the ongoing improvement of the processes, definitions and tools to drive a remarkable customer experience through activities such as retrospectives, post-mortem reviews, case reviews, etc. Be the example of a culture of innovation and accountability for customer outcomes.

- Travel to client sites and industry events is expected as well as availability to your customers when they have a need.

- Work by BlueCat’s core values.

What will you bring to the team?

- You have a passion for engaging customers. You have 5+ years’ experience managing customers in an enterprise environment and are able to demonstrate excellence in customer service

- Fluent in English and Spanish

- You have an insatiable thirst for knowledge and development and the desire to grow in your role and with the company

- You are proactive; a tenacious self-starter to the core. You thrive in a fast paced and demanding environment

- You are technically savvy with a deep desire to build and support relationships and expand the product use within a customer environment

- You are an excellent communicator - you have a way with words & can connect easily with others. You possess a strong ability to explain highly technical issues to non-technical audiences

- You recognize the need for constant improvement - always looking to do things better (both personally, as part of a team and for the company) and can showcase how you have made enhancements in previous situations

- You are capable of prioritizing and allocating resources to / focus efficiently on multiple projects

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

APPLY HERE: https://jobs.lever.co/bluecatnetworks/393d4628-5324-48c8-9b76-24f00def0605 

Job Description

We are currently recruiting for roles starting in the new year!

About Us

RelateCare is based in America and Ireland.

In the USA, We have branches in Cleveland, Ohio and Arkansas, Sherwood.

RelateCare is an expert in providing innovative consulting, administrative, and clinical support solutions to our client partners, allowing them to concentrate on direct face-to-face patient care.

Our goal is to connect patients, providers, and caregivers to the right care, at the right time, in the right place resulting in exceptional experiences and outcomes for patients and providers.

Our Work Environment Includes

• Modern office setting
• Wellness programs
• Growth opportunities
  
  

We are hiring for a Spanish Speaking Patient Services Representative to provide administrative and clinical support for our growing team. The ideal candidate has a minimum of two years of administrative experience, and must be able to accommodate flexible scheduling. You should be able to work independently, handle multiple tasks at once and be a strong communicator with strong interpersonal skills. We're looking for candidates who understand the importance of working efficiently, while always putting the needs of our patients first. This position will require regular contact with patients, so successful candidates must be committed to providing both excellent service and compassionate care.

Shift available: between 7am - 7pm, Monday to Friday, 9am - 2pm Saturdays

Responsibilities

• Listening to the questions of the customers and advising them about the products or services.
• Capturing data from the patient
• Allotting time to each customer equally.
• Dealing with medical insurance companies.
• Answering the phone calls and email inquires.
• Advising the customers about insurance plans.
• Scheduling appointments for the Patient
• Candidates will need to be able to assist patients in both English and Spanish

APPLY HERE: https://relatecare.com/careers/usa-jobs/?gnk=job&gni=8a7887a18cf53356018cfe714fe92793&gns=LinkedIn%2BLimited 

Looking for a freelance opportunity where you can make an impact on technology from the comfort of your home? If you are dynamic, and always online to learn more, this part-time flexible project is the perfect fit for you!

A Day in the Life of a Personalized Internet Assessor:

In this role, you’ll be analyzing and providing feedback on texts, pages, images, and other types of information for top search engines, using an online tool

Through reviewing and rating search results for relevance and quality, you’ll be helping to improve the overall user experience for millions of search engine users, including yourself.

Join our team today and start putting your skills to work for one of the world's leading search engines.

The estimated hourly earnings for this role are 14 USD per hour.

TELUS Digital AI Community

Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands.

Qualification path

No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement.

Basic Requirements

Working as a freelancer with excellent communication skills in English & Spanish

Being a resident in the US for the last 3 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in the US.

Active use of Gmail, Google+, and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content

Daily access to a broadband internet connection, a smartphone (Android 5.0, iOS 14 or higher), and a personal computer to work on.

Assessment

In order to be hired into the program, you’ll take a Spanish language assessment and an open book qualification exam that will determine your suitability for the position and complete ID verification. Don’t worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience!

Equal Opportunity

All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

APPLY HERE: https://www.telusinternational.ai/cmp/public/jobs/available/123180 

Overview

At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count”

Responsibilities

What CubeSmart Self-Storage offers:

• Weekly Pay - Putting money in your pocket more often
• Excellent Schedule - Most shifts end at 6:00 p.m. and Sundays off*
• Competitive Hourly Pay & Bonus
• Paid Time Off - Vacation, Sick, & Holidays
• Generous Health Benefits
• 401k Retirement Plan with Company Match
• Tuition Reimbursement
• Self-Storage Discounts
  
  

In your role at CubeSmart Self-Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance.

The Assistant Property Manager is responsible for….

Customer Service

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5-Star service.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform lock checks and showing units to customers.
• Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
  
  

Property Maintenance

• Physical requirements include daily walks of the property, cleaning the units and the property, opening, and closing of the storage doors (up to 50 lbs.)
• Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities.
• Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors)
  
  

You’ll love working here because…

YOU WILL MAKE A DIFFERENCE - YOU WILL BELONG TO A TEAM - YOU WILL GROW WITH US

Qualifications

You’d be great in this role if you have…

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• Basic computer skills.
  
  

We also want you to know that...

• You must have the ability to work Saturdays.
• Valid driver’s license and insurance with access to reliable transportation used during the workday.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Some locations may require Sunday hours
  
  

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

APPLY HERE: https://careers.cubesmart.com/careers-home/jobs/22033?lang=en-us&iis=Job%20Board&iisn=Linkedin 

Join Our Team as a Media Search Analyst in United States!

Do you have a passion for Music, Video, and Apple products? We have an exciting remote opportunity for you! As a Media Search Analyst, you'll play a crucial role in improving Siri, the Music App, Video App Store, and HomePod experiences. With flexible hours and the convenience of working from home, this role offers you the chance to contribute to a global tech giant.

WORK LOCATION: Within United States

WORK HOURS: Flexible hours and schedule

LANGUAGES REQUIRED: English

Key Responsibilities:

• Evaluate various task types, including Music and Video judgments, within different media domains.
• Utilize online tools to assess the intent and accuracy of user queries.
• Apply your market knowledge, following provided guidelines, to determine the relevance and intent of task information for your market.

Requirements:

• Full professional fluency in English is required
• You must be living in United States for at least 1 year
• Familiarity with Apple products, must currently own an Apple device
• Must have an email address associated with an Apple ID
• Strong attention to detail and excellent communication are essential
• Ability to work independently and flexibility to new techniques/processes
• A keen interest in Internet research
• Access to a broadband internet connection, computer, and necessary software (provided at your expense)
• Preferred level of education/certification - High School degree or higher (Further opportunities may arise to contribute to other tasks on a freelance basis)
• Successful completion of online evaluations demonstrating the ability to follow guidelines

Why Join the TELUS International AI Community?

• Flexible hours to work around home life
• Better Work-Life balance
• Remote work & location independence
• Positive environmental impact
• Independent contractor role

What’s Next?

To apply for this exciting project, please follow these steps:

• Click "Apply Now" and create an account.
• Sign up and complete the required fields. Ensure the email address you use matches your primary Apple ID email.
• Confirm your email, set your password, and finalize your account. Check your spam/junk folder for confirmation emails.
• Set your country to United States and select English (United States) as your primary language. Please note that you must set up your country and primary language correctly in order to view this project.

Once the application is submitted, we will review your profile. Please give us enough time to evaluate as there is a huge volume of applications. Further updates will be sent to your email.

• Don't miss this opportunity to be part of a dynamic team working on innovative technology.

Apply today: https://jobs.telusdigital.com/en_US/careers/PipelineDetail/Media-Search-Analyst-United-States/22167 

You are a detail-oriented and proactive Enrollment Specialist, responsible for supporting the operation and delivery of client enrollment services. You ensure accurate, consistent, and timely entry of eligibility, selection, and enrollment information. With a strong focus on collaboration and effective communication, you maintain confidentiality and follow state and federal guidelines while understanding the importance of equity, inclusion, and diversity in your work.

This position pays: $25-$27

Location: San Rafael, Ca

What You Will Be Doing

• Greet visitors and manage phone calls.
• Assist with eligibility certification by verifying key family information.
• Certify and interview new enrollments and recertify existing ones.
• Follow up to obtain missing documentation.
• Prepare and process enrollment packages, collaborating with team members for completion.
• Enter relevant data into various internal systems and databases.
• Provide translation support for written communications and during meetings.
• Coordinate classroom enrollments and ensure attendance records are accurate.
• Assist with recruitment, outreach, and selection processes.
• Respond to inquiries related to billing, attendance, and general program questions.
• Maintain and update family file databases.
• Support the gathering of demographic information for reports.
  
  

What You Bring

• Experience in office administration.
• Bilingual in English and Spanish
• Strong computer skills, including proficiency in Outlook, Excel, and Word.
• Excellent verbal and written communication skills.
• Ability to work collaboratively with staff and teams.
• A deep understanding of equity, inclusion, and diversity in the workplace.
• Ability to manage physical requirements such as lifting 10-25 lbs, sitting for extended periods, and manual dexterity for computer work.
  
  

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

We are Nelson Connects, and our purpose is your success.

To learn more about our workplace culture and the position, please apply!

#pando

About Nelson Connects

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD, Commuter FSA, + state mandated benefits.

EEO Statement: Nelson Connects is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other classification protected by law.

APPLY HERE: https://www.linkedin.com/jobs/view/4131419398/?alternateChannel=search&refId=n8Ihi7tDXcUtA9ts1NMsCg%3D%3D&trackingId=IHHsE83Gc4NEAemlmaXJPg%3D%3D&trk=d_flagship3_search_srp_jobs 

Thrive (Shopventory Inc., DBA Thrive) exists to help retailers and merchants run a healthy business by offering inventory management and reporting tools they need to make informed decisions.

The product is robust. This means trained support experts are a must. Helping retailers reach their goals is not easy, but it's what we do every day! So we're looking for generally awesome people to help us out!

Description

Our Bilingual Spanish Representative team starts between $37,000 - $40,000 per year ($17.75 an hour base wage and an additional $1 an hour in differential pays) plus bonus.

Representante Bilingüe en Español

Nuestro equipo bilingüe en español comienza entre $ 37 000 y $ 40 000 por año ($ 17,75 por hora de salario base y $ 1 adicionales por hora en salarios diferenciales) más bonificación.

What will I do as a Bilingual Spanish Representative?

Insurance is one of the most sustainable industries around! Look at it this way – as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual Spanish Representative are a key player. As part of our Bilingual Spanish Representative team, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide an exceptional customer experience for customers.

Duties And Responsibilities

• Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
• Educate the customers on our insurance products and services while identifying opportunities to sell additional products.
• Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
• Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
• Engage in a conversation with people from all walks of life.
• Every caller is unique, so providing and customizing assistance according to the policyholder’s needs is a crucial part of the role.
  
  

¿Qué hare como Representante Bilingüe en Español?

¡Los seguros son una de las industrias más sostenibles! Míralo de esta manera: siempre que las personas tengan activos que quieran proteger, el seguro será integral para brindar tranquilidad. Como representante bilingüe en español, representarás a uno de los principales proveedores de seguros del país al recibir llamadas entrantes de clientes potenciales para cerrar el trato en las ventas de seguros. Interactuarás con los clientes para entender sus necesidades y ofrecerles las mejores soluciones. Utilizando una sólida construcción de relaciones, proporcionarás una experiencia excepcional al cliente para los clientes.

Deberes y responsabilidades:

• Atender llamadas entrantes y realizar una consulta para identificar las necesidades del posible asegurado. Tomará el control de la conversación y combinará los productos y soluciones que mejor satisfagan esas necesidades.
• Educar a los clientes sobre nuestros productos y servicios de seguros mientras identificando oportunidades para vender productos adicionales.
• Leendo palabra por palabra y asegúrandose de que todas las coberturas y soluciones se comuniquen de manera efectiva utilizando los recursos proporcionados
• Resolver problemas y formular soluciones para los clientes investigando, analizando y resolviendo consultas sobre seguros y cuestiones relacionadas con el servicio.
• Participe en una conversación con personas de todos los ámbitos de la vida.
• Cada persona que llama es única, brindar y personalizar la asistencia de acuerdo con las necesidades del asegurado es una parte crucial de este puesto.
  
  

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our family.

As a Bilingual Spanish Representative, you will get:

• Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
• Full time hours. 40-hour work week.
• Job Stability. We’ve been in business since 1936.
• Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
• Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
• Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
• Referral Program. We have one of the most lucrative referral programs around.
• Career Growth. Most of our senior leadership started as agents. We promote from within!
• Annual Performance Reviews. We reward your good work with more money.

APPLY HERE: https://myjobs.adp.com/afniexternalcareers/cx/job-details?__tx_annotation=false&prc=RMPOD3&rb=LinkedIn&reqId=5001039769400 

Why join this team

Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective relationships and engage in diligent problem solving. Take responsibility for resolving members' financial inquiries. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

We are seeking highly skilled Contact Center/Customer Service Agents with expert-level Spanish language abilities and confirmed fluency in both Spanish and English. The ideal candidate will possess strong verbal and written communication skills in Spanish and be able to clearly articulate in English, ensuring seamless and professional interactions with members in both languages. Candidates will undergo a language assessment to evaluate their ability to understand, read, and write in both languages.

Schedule: Initially, the working hours will be 8:45 AM - 5:15 PM, Monday through Friday, with a rotating Saturday shift. However, please note that this schedule is subject to change based on performance and business needs after six months.

What You'll Do

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Utilize the service excellence model to become a trusted advisor and deepen member connections by identifying members’ needs and presenting the features and benefits of UNFCU’s products and services.
• Provide internal and external member service by responding to calls, emails or chats in all inbound queues related to product information, account details, debit/credit card inquiries, establishing new accounts for existing members, etc.
• Identify, research, and resolve member issues by providing knowledgeable and professional service. When needed, escalate concerns using appropriate channels.
• Comply with Contact Center Key Performance Indicator (KPI) goals such as adherence to schedule, average handle time, quality scores, etc. Actively seek and implement feedback from assigned supervisor to ensure performance expectations are met.
• Attend meetings, trainings and organizational events, as directed by management.
• Perform additional responsibilities as assigned.
  
  
  

What We're Seeking

• High School diploma, General Education Development (GED), or high school equivalent certificate. Some college coursework is preferred.
• Minimum two years of experience in a call center environment.
• Excellent oral and written communication skills
• Must be service excellence driven, with a professional attitude and empathy
• Ability to work independently and in a team environment
  
  
  

What Makes You Stand Out

• Call center experience; strong customer service experience
• Bilingual in (native) Spanish & English, and can demonstrate proficiency in both languages.
  
  

APPLY HERE: https://careers-unfcu.icims.com/jobs/1885/remote-contact-center-agent-i-%28bilingual-native-spanish-%26-english%29/login?mobile=false&width=870&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300 

Who We Are

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Bilingual Call Center Representative - Remote Florida at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare.
• Develops and implements general insurance and health care policies in accordance with state and federal laws and provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions.
• Responds to provider appeals and meets with providers to resolve problems/issues. Advises provider review councils, state officials and works with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Interfaces with team members, management, and customers in reference to customer service issues. Review and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
  
  

What we're looking for

• Bilingual proficiency in English and Spanish is required
• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
  
  

What you should expect in this role

• Call Center Hours of Operation: 7:00 AM – 6:00 PM candidate must be able to work any assigned 8 hour shift between these hours.
• This is a remote position for candidates living in the state of Florida
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• Full-time (40 hours a week)
• Most benefits start on first day of employment
• Remote (work from home)
• In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload . Greater speeds will of course provide better performance.
• To Test your internet download and upload speed:
• Go to Google
• Search for Internet Speed Test or click here .

APPLY HERE: https://jobs.gainwelltechnologies.com/job/Any-city-Bilingual-Call-Center-Representative-Remote-Florida-FL-99999/1241990500/?utm_source=LINKEDIN&utm_medium=referrer 

The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.