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QUIERO TRABAJAR

ACCEPTING APPLICATIONS - MANAGERIAL HOTEL POSITIONS

Publicado: 2024-12-19 20:09:18

Accepting Applications for Managerial Hotel Positions.

Explore Opportunities In The Following Areas

  • General Manager
  • Front Office Manager
  • Chief Engineer
  • Executive Chef
  • Director of Food and Beverage
  • Director of Sales and Marketing
  • Catering Sales Manager
  • Sales Manager

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HHM HOTELS

SPRING 2025 EXTERN – LUCHA PROGRAM

Publicado: 2024-12-19 20:08:00

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2024 Spring Extern – Lucha Program

Location: Florida

 

About Americans for Immigrant Justice (AI Justice):

Americans for Immigrant Justice (AI Justice), an award-winning not-for-profit legal services organization founded in 1996 to protect and promote the basic human rights of immigrants, has a multicultural and a multilingual staff. AI Justice has represented clients from around the world and is recognized as a powerful advocate and national leader for immigrants' rights. AI Justice works closely with traditional civil rights groups as well as grassroots organizations and local, state and national government officials to affect positive change in immigration policies.

 

About the Lucha Program

Founded in 1997, AI Justice’s Lucha Program provides free legal representation to immigrant survivors of domestic violence, sexual assault, and human trafficking. The Lucha team confronts challenges faced by immigrant survivors through a combination of direct services and systemic advocacy. Lucha also plays a pivotal role in educating law enforcement and other government agencies at the local, state, and national levels about how to effectively support immigrant survivors of abuse and trafficking.

 

Spring 2024 Legal Externship Opportunities for the Lucha Program

Externs will have the opportunity to directly support the Lucha staff attorneys and clients by assisting with:

· Contacting potential clients for legal pre-screenings to determine eligibility for a legal consultation;

· Legal consultations under the supervision of an attorney;

· Gathering documentation and drafting personal statements on behalf of clients;

· Applications for relief such as VAWA Self-petitions, U-nonimmigrant status, T-nonimmigrant status, and any other immigration benefit for which a survivor may qualify;

· Preparing for legal proceedings, including before the immigration court and USCIS;

· Legal research and writing; and

· Know Your Rights presentations.

 

Qualifications

· • Fluency in Spanish or Haitian Creole is preferred

· • Currently enrolled at an accredited law school

· • Must be willing to submit to an extensive background check, including FBI, statewide repository, and sex offender registry check

 

To Apply

E-mail your resume and cover letter to careers@aijustice.org  and ajhernandez@aijustice.org  with the subject line “2024 Lucha Spring Legal Extern.” Our office is located in Miami, Florida. Certain tasks such may require in-person appearance. Applications will be considered from all classes including 1Ls and will be reviewed on a rolling basis until the positions are filled. There is no monetary compensation, but academic credit may be available depending on the school the student is enrolled at. Those seeking externships must commit to a minimum of 20 hours a week.

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AMERICANS FOR IMMIGRANT JUSTICE

PRACTICE ASSISTANT - REAL ESTATE (BILINGUAL)

Publicado: 2024-12-19 20:06:38

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We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

 

General Description:

Practice Assistants provide high quality administrative support to a group of lawyers and professionals in a team environment, effectively and efficiently meeting Firm/client needs. The practice assistant position is currently a hybrid role with designated days required to be in the office, which may change depending on future needs of the firm or industry standards.

 

Key Responsibilities and Essential Job Functions:

  • Communicate effectively and professionally with clients, lawyers, and co-workers via email, by telephone and in person; answer telephone providing responses to routine questions from clients and staff members and/or route calls to appropriate lawyer or staff member; arrange conference calls and greet clients.
  • Create, draft, format, edit, proofread, and manage Word documents, Excel spreadsheets, PowerPoint presentations; draft routine business correspondence, forms, and documents under the supervision of an appropriate lawyer/professional.
  • Schedule domestic and foreign travel through firm travel system, including flights, hotels and/or car rentals.
  • Prepare, organize, and process reimbursements, invoices, and check requests in a timely manner.
  • Collect and prepare information to run conflict checks, open new client matters, and draft engagement letters, scope letters, and other required documents; provide guidance to lawyers to ensure completed forms are prepared and submitted properly.
  • Learn client-specific billing guidelines or restrictions and consistently apply them to client invoices to ensure compliance and cost-effective practices.
  • Open, prioritize and distribute mail (both paper and electronic); coordinate mailings, deliveries, and copying, scanning, and printing, when appropriate.
  • Enter and manage work requests from lawyers in the firm’s workflow tool and complete according to provided deadline(s).
  • Perform routine electronic and paper filing in an organized manner for easy access; photocopy, scan, compile, and distribute documents; identify and coordinate available services provided by administrative departments such as office services, the IT Help Desk, document services, accounting, billing, and records.
  • Perform all file maintenance, including saving documents to the document management system.
  • Assist lawyers with time entry, billing, and collection, as needed.
  • Operate independently to ensure completion of assignments, which may be complex in nature or require high-level production, in an accurate and timely manner. Produce a high volume of work assignments in an accurate and timely manner.
  • Perform clerical duties for non-legal departments, as needed.
  • Special project and duties as assigned.

 

Required Skills:

  • Advanced knowledge of Microsoft Office Suite and Adobe.
  • Experience with document management systems.
  • Experience with electronic signature software programs.
  • Bilingual in Spanish & English
  • Proficiency in core legal administrative assistant functions and advanced technical and communications skills.
  • Ability to thrive in a fast-paced environment with demonstrated ability to coordinate multiple competing tasks and demands.
  • Superb attention to detail, grammar, and punctuation, and the ability to articulate thoughts and effectively present innovative ideas and findings.
  • Ability to take direction and work independently with little supervision.
  • Ability to effectively work well with others.
  • Effective and professional interpersonal and communication skills.
  • Ability to write clearly and professionally, with excellent proofing skills.
  • Strong work ethic with ability and commitment to maintain confidentiality.
  • Ability to lift and carry up to 30 pounds.

 

Required Qualifications & Education:

  • Bachelor’s degree preferred.
  • 4 to 5 years supporting lawyers and paralegal with administrative or client-related tasks, preferred.

 

Physical Requirements:

  • Ability to sit or stand for extended periods of time.
  • Moderate or advanced keyboard usage

 

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below is a list of just some of the benefits we offer: generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.

 

Benefits may vary by position and office.

 

 

Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.

 

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.

 

https://www.linkedin.com/jobs/view/4085382837/?refId=Xnz%2B%2BeruRjGlLgXfoTNdSA%3D%3D&trackingId=Xnz%2B%2BeruRjGlLgXfoTNdSA%3D%3D

 

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HOLLAND & KNIGHT LLP

SENIOR TRANSLATOR SPECIALISTS

Publicado: 2024-12-19 20:04:37

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(English and Spanish Translator/Reviser)

Location: Headquarters, Washington, D.C.

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About This Position

We are seeking two highly skilled and motivated Senior Translator/Reviser Specialists. One will translate from Spanish and either French or Portuguese (preferably both) into English, and the other will translate from English and either French or Portuguese (preferably both) into Spanish.

You will join the Translation and Documentation Section, the official translation service for the IDB Group. The Section is responsible for delivering high-quality language and documentation services to support the organization’s diverse and multilingual environment.

What You Will Do

  • Ensure translations are accurate, consistent, and follow IDB Group guidelines.
  • Maintain clarity and cultural relevance, meet deadlines, and handle complex terminology through research and consultation.
  • Translate a wide range of documents from Spanish/English, French, and/or Portuguese into English/Spanish, applying a high standard of linguistic and stylistic quality, within established deadlines.
  • Make effective use of relevant language technologies and tools and assist the Chief of the Translation and Documentation Section in promoting their utilization.
  • Engage collaboratively with other members of the Section to coordinate workload and ensure timely delivery of all translations assigned to the Section.
  • Contribute to in-house terminology files and style guides, collaborate with experts to validate terms, and lead efforts to identify new terminology and set standards.
  • Build enduring relationships with a large and active roster of freelance translators, providing them with technical guidance and feedback, and responding to queries on specific projects, and conduct periodic roster reviews.
  • Help to prepare and grade exams, onboard new translators, and mentor junior staff to help them develop technical expertise.
  • Provide on-demand advice to IDB Group staff on effective use of language and technical terminology.
  • Continuously seek to learn and develop own skills and knowledge relevant to the job.
  • Work independently with limited oversight and provide input to the Chief on special projects and activities.
  • Lead team members’ efforts to collect and analyze data, as appropriate, as input for data-‑driven planning, decision-making, presentations and reporting.
  • Acquire the necessary knowledge on administrative, workflow, Bank policies, and Section-specific procedures to be able to act on behalf of the Section Chief as needed.
  • Perform other related duties as required.

What You Will Need

  • Education: Master’s degree or equivalent, preferably in translation. Substantive professional knowledge in finance, economics, international development, and/or law will be considered a plus.
  • Experience: At least seven (7) years of full-time experience in translation, and in the use of relevant language technologies, is required. Of these, four (4) years of experience in an international organization or a similar setting is desirable. At least three (3) years of experience revising translations done by others is required.
  • Languages: Native written command of English/Spanish (depending on the position), coupled with an excellent in-depth knowledge of Spanish/English and at least one, but preferably both, of the IDB Group’s two other official languages (French and Portuguese).

Candidates must be available to take a written competitive examination to assess their ability to leverage language fluency and knowledge of the IDB Group environment.

Key Skills

  • Learn continuously.
  • Collaborate and share knowledge.
  • Focus on clients.
  • Communicate and influence.
  • Innovate and try new things.

Requirements

  • Citizenship: You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.
  • Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.

Type of contract and duration

  • International staff contract, 36 months initially, renewable upon mutual agreement.

What We Offer

The IDB Group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:

  • A competitive compensation package, including an annual base salary expressed on a net-of-tax basis.
  • Leaves and vacations: 24 days of paid time off + 8 personal days + sick leave + gender- neutral parental leave.
  • Health Insurance: IDB Group provides employees and eligible dependents with a robust medical benefits program that covers medical, dental, vision, preventive care, and prescription drugs.
  • Pension plan: defined-benefit pension plan that provides financial security and supports employees in planning for their future.
  • We offer assistance with relocation and visa applications for you and your family when it applies.
  • Hybrid and flexible work schedules.
  • Health and well-being: Access to our Health Services Center that provides preventive care and health education for employees.
  • Development support: We offer tools to boost your professional profile, such as mentoring, 1:1 professional counseling, training and learning opportunities, language classes, mobility options, among others.
  • Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, Spouse Career Program, and others.

Our culture

At the IDB Group, we work so everyone can bring their best and authentic selves to work, is willing to try new approaches without fear, and is accountable and rewarded for their actions.

Diversity, Equity, Inclusion, and Belonging (DEIB) are at the center of our organization. We celebrate all dimensions of diversity and encourage women, LGBTQ+ people, persons with disabilities, Afro-descendants, and Indigenous people to apply.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job interview process. If you are a qualified candidate with a disability, please e‑mail us at diversity@iadb.org to request reasonable accommodation to complete this application.

Our Human Resources Team reviews carefully every application.

About The IDB Group

The IDB Group, composed of the Inter-American Development Bank (IDB), IDB Invest, and IDB Lab, offers flexible financing solutions to its member countries to finance economic and social development through lending and grants to public and private entities in Latin America and the Caribbean.

About The IDB

The Inter-American Development Bank is devoted to improving lives. Established in 1959, the IDB is a leading source of long-term financing for economic, social, and institutional development in Latin America and the Caribbean. The IDB also conducts cutting-edge research and provides policy advice, technical assistance, and training to public and private sector clients throughout the region.

Follow Us

https://www.linkedin.com/company/inter-american-development-bank/

https://www.facebook.com/IADB.org

https://twitter.com/the_IDB

Job

Senior Specialist

Primary Location

HQ-US-Washington DC

Job Posting

Nov 17, 2024, 11:00:00 PM

Closing Date

Jan 10, 2025, 10:59:00 PM

HR Service Center

hrsc@iadb.org

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THE IDB GROUP

MBA SUMMER ASSOCIATE, STRATEGY & ANALYTICS - SUMMER 2025

Publicado: 2024-12-19 20:00:05

MBA Summer Associate, Strategy & Analytics - Summer 2025

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law.  If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (people@barrys.com).

 

Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

 

Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.

 

About the role

 

At Barry’s, we believe in inspiring our employees and our clients to work hard, have fun, find their strength, and be their best. The Barry’s MBA Summer Associate Program is designed to immerse graduate students in the world of global boutique fitness. Our program offers a hands-on experience within a variety of departments to provide students with valuable skills they can use throughout their careers. The MBA Summer Associates lead meaningful initiatives and work on projects that enable Barry’s to achieve its vision of transforming lives worldwide. While participating in the MBA Summer Associate Program, students will have the opportunity to work alongside our HQ employees to gain a deep understanding of our business and will also have exposure to the senior-most executives in the Company.

 

All of our employees are expected to uphold Barry’s community and culture standards, and live the Company’s mission, vision, and values daily. As a Barry’s MBA Summer Associate, you represent the Barry’s brand within the studio and throughout the fitness community. We are looking for hard-working, determined, and self-motivated candidates with solid communication, time management, and interpersonal skills. We seek candidates who act professionally and have strong organizational skills with the ability to multi-task in fast-paced environments.

 

What you'll do

  • Lead 1-3 key strategic projects, collaborating closely with cross-functional teams to drive impactful business outcomes.
  • Analyze and synthesize data to inform strategic decision-making and communicate business trends.
  • Assess current operations and new or ongoing initiatives to identify areas for growth, resolve issues, and/or increase cross-functional buy-in.
  • Develop and manage recurring and ad hoc analyses, translating insights into clear recommendations for leadership.
  • Design financial and operational models to support strategic initiatives.
  • Analyze customer, competitor and market insights and recommend ways to improve customer journey and experience.

Our Student Associates are paid at an hourly rate. Barry’s does not provide housing.

 

Qualifications

  • Must be currently enrolled in a MBA program
  • Provide a letter from your school verifying enrollment (upon offer)
  • Summer Associates are a full-time role and expected to work 35+ hours per week during the duration of the program
  • Available to work from approximately June through September
  • Must be available to work at our corporate HQ in Miami, FL
 
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BARRY’S

NFL SUMMER INTERNSHIP PROGRAM

Publicado: 2024-12-11 16:13:22

Summer Intern Applications Are Open!

We're thrilled to announce that applications for our 2025 NFL Summer Internship Program are officially live! Don't miss this chance to kickstart your career with us!

 

NFL Summer Internship Program participants have the opportunity to contribute to the organization's success while receiving an unmatched, behind-the-scenes learning experience. Though interns work within specific departments, they can explore all aspects of the business of professional football through challenging project assignments, speaker presentations, mentoring relationships, and networking opportunities. 

 

The summer program covers a minimum of 10 weeks, from June 9 - August 15, 2025.  Interns will be required to work five (5) full days (approximately 40 hours) per week. Interns will be paid an hourly rate for their work. 

 

Application Deadline: Applications must be submitted no later than Friday, December 20 at 11:59 PM ESTNo exceptions will be made for those who miss the application deadline. 

 

Due to the high volume of applicants, only those selected for interviews will be contacted by early January. If you are not selected, you will receive an email notification. Please do not contact the NFL regarding the status of your application. 

 

Undergraduate NY: https://lnkd.in/e2v9-8vf
Undergraduate CA: https://lnkd.in/eQJ9jmg8
Legal: https://lnkd.in/eGBMa3Vt
Graduate:https://lnkd.in/eiZZK3wR
NFL Films: https://lnkd.in/eVY4PNj9


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IMPORTANTE EMPRESA

BILINGUAL (ENGLISH AND SPANISH) QUALITY ENGINEER

Publicado: 2024-11-14 20:44:28

Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!

Job details

We are seeking a talented and detail-oriented Quality Engineer to join our team and contribute to our mission of excellence!

This Jobot Job is hosted by Aishah Mirza

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $95,000 - $97,000 per year

A Bit About Us

We are a leading global manufacturer of injection molded components!

Why join us?

  • Competitive compensation
  • Great Benefits
  • Opportunity to grow with an amazing corporation
  • Great work environment an

Job Details

We are currently seeking a bilingual (english and spanish) highly skilled Quality Engineer for a permanent position in the scientific industry. This individual will play a pivotal role in ensuring the highest standards of quality in our products through comprehensive problem-solving, meticulous blueprint reading, and strategic planning. This position is a great opportunity for a seasoned Quality Engineer to apply their skills in a challenging and rewarding environment, working with a team dedicated to excellence and continuous improvement.

Responsibilities

As a Quality Engineer, you will be tasked with the following duties

  • Overseeing the development and implementation of quality standards and protocols for our products.
  • Utilizing Automotive Injection Molding techniques to enhance product quality and efficiency.
  • Reading and interpreting blueprints to ensure products are manufactured according to exact specifications.
  • Conducting extensive 8D problem-solving to identify, correct, and prevent recurring issues.
  • Creating detailed 8D reports to document problem-solving processes and outcomes.
  • Managing the Production Part Approval Process (PPAP) to confirm that all engineering design and specification requirements are met.
  • Developing and implementing Process Quality Plans (PQP) to ensure consistent product quality.
  • Conducting Process Failure Mode and Effects Analysis (PFMEA) to anticipate potential problems and implement preventive measures.
  • Ensuring compliance with the International Automotive Task Force (IATF16949) standards.
  • Collaborating with other team members to foster a culture of continuous improvement and problem-solving.

Qualifications

The ideal candidate for this position will possess the following qualifications

  • A minimum of 5 years of experience as a Quality Engineer in the scientific or related industry.
  • Bilingual is a MUST (English and Spanish).
  • Proven experience with Automotive Injection Molding.
  • Proficiency in blueprint reading and interpretation.
  • Extensive experience with 8D problem-solving and report writing.
  • Familiarity with PPAP, PQP, and PFMEA processes.
  • Knowledge of IATF16949 standards and their application.
  • A degree in Engineering, Quality Assurance, or a related field.
  • Excellent problem-solving skills and a keen eye for detail.
  • Strong communication and teamwork skills.
  • A commitment to excellence and continuous improvement.

This role provides a fantastic opportunity for a seasoned Quality Engineer to make a significant impact on our company's products and reputation. If you are a dedicated professional with a passion for quality and a knack for problem-solving, we would love to hear from you.

 

APPLY HERE: https://www.linkedin.com/jobs/view/4074556313/?alternateChannel=search&refId=O1BrLUgMT70kWeCFSlkZPw%3D%3D&trackingId=tctXJS3ZluYo9UBYxaHoQw%3D%3D&trk=d_flagship3_search_srp_jobs 

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IMPORTANTE EMPRESA

CORPORATE TALENT COMMUNITY

Publicado: 2024-11-14 20:40:04

Forbes believes in the power of entrepreneurial capitalism and uses it on various platforms to ignite the conversations that drive systemic change in business, culture and society. We celebrate success and are committed to using our megaphone to drive diversity, equity and inclusion.

If you are interested in joining any of our Corporate teams at Forbes but don't see an opportunity that you'd like to apply to, please send us your resume. We will keep your information on file for future opportunities and reach out for exploratory interviews.

Forbes aims to offer employees the flexibility they need in order to be successful. We offer a hybrid work schedule for our employees. Some roles may be fully remote (within the U.S.) if it aligns with the needs of the position

Forbes is an equal opportunity employer.

 

APPLY HERE: https://www.linkedin.com/jobs/view/4076931731/?alternateChannel=search&refId=Oy%2FuD%2F0Nk86TFW7Mq7WqbQ%3D%3D&trackingId=qbCIv7fOkd0cDDGeeki2fA%3D%3D&trk=d_flagship3_search_srp_jobs 

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IMPORTANTE EMPRESA

BILINGUAL CUSTOMER EXPERIENCE SPECIALIST (SPANISH)

Publicado: 2024-11-14 20:39:03

Would you like to become part of a modern health care organization? Then come and join us today. Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high growth start up organization geared to success in the Adult Foster Care (AFC) Community. Utilizing cutting edge computer technology for the advancement of healthcare in a homecare setting. Seeking driven, motivated candidates that are excited to join a fast paced team.

 

Position Overview:

 

We are seeking a motivated and detail-oriented Bilingual Customer Experience Specialist with a strong focus on healthcare services. The ideal candidate will have excellent communication skills, experience in handling phone calls, and proficiency in various software tools, including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot). Knowledge of MassHealth programs is a significant plus. High end hospitality industry experience a plus. Bi-lingual a plus.

 

Key Responsibilities:

 

  • Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
  • Assist with scheduling appointments and managing clients’ inquiries efficiently.
  • Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
  • Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
  • Create and maintain documentation and reports using Microsoft Excel and Word.
  • Ensure compliance with healthcare regulations and best practices in customer interactions.
  • Proactively identify opportunities to improve processes and enhance customer satisfaction.
  • Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion.

 

Qualifications:

 

  • Experience in a customer service role, preferably within healthcare services.
  • Bilingual, fluent Spanish and English is a plus.
  • Strong phone communication skills and a professional demeanor.
  • Proficient in Microsoft Excel, Word, Outlook, and CRM systems (HubSpot preferred).
  • Excellent writing skills for documentation and communication.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Self-motivated and proactive in identifying and solving problems.
  • Familiarity with MassHealth programs is a plus.

APPLY HERE: https://www.linkedin.com/jobs/view/4074597285/?alternateChannel=search&refId=Oy%2FuD%2F0Nk86TFW7Mq7WqbQ%3D%3D&trackingId=JbnoAIFOufu35BIlPhl4vQ%3D%3D 

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IMPORTANTE EMPRESA

BILINGUAL CUSTOMER EXPERIENCE SPECIALIST (SPANISH)

Publicado: 2024-11-14 19:34:50

Would you like to become part of a modern health care organization? Then come and join us today. Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high growth start up organization geared to success in the Adult Foster Care (AFC) Community. Utilizing cutting edge computer technology for the advancement of healthcare in a homecare setting. Seeking driven, motivated candidates that are excited to join a fast paced team.

 

Position Overview:

 

We are seeking a motivated and detail-oriented Bilingual Customer Experience Specialist with a strong focus on healthcare services. The ideal candidate will have excellent communication skills, experience in handling phone calls, and proficiency in various software tools, including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot). Knowledge of MassHealth programs is a significant plus. High end hospitality industry experience a plus. Bi-lingual a plus.

 

Key Responsibilities:

  • Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
  • Assist with scheduling appointments and managing clients’ inquiries efficiently.
  • Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
  • Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
  • Create and maintain documentation and reports using Microsoft Excel and Word.
  • Ensure compliance with healthcare regulations and best practices in customer interactions.
  • Proactively identify opportunities to improve processes and enhance customer satisfaction.
  • Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion.

Qualifications:

  • Experience in a customer service role, preferably within healthcare services.
  • Bilingual, fluent Spanish and English is a plus.
  • Strong phone communication skills and a professional demeanor.
  • Proficient in Microsoft Excel, Word, Outlook, and CRM systems (HubSpot preferred).
  • Excellent writing skills for documentation and communication.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Self-motivated and proactive in identifying and solving problems.
  • Familiarity with MassHealth programs is a plus.

APPLY HERE: https://www.linkedin.com/jobs/view/4074597285/?alternateChannel=search&refId=1KaSacCzv26Za39o6%2B5lSQ%3D%3D&trackingId=x6iP4m4CzfyrDX826MhPyw%3D%3D 

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IMPORTANTE EMPRESA

DATA ANNOTATOR - SPANISH US

Publicado: 2024-11-14 18:49:52

Expected compensation: 11.00 USD Per Hour

HireArt is helping A Generative AI Company find meticulous and enthusiastic Spanish-speaking Data Annotators. This role is fully remote and open to candidates currently located in the following U.S. states: TX, GA, NC, PA, IN, UT, TN, OK, WI, KS, SC, LA, AL, ID, IA, KY, MS, NH, WY, WV, ND, MI, OH, MN, AR, MT.

This is a part-time role, offering work one week per month for five months (through March 2025)—a great opportunity for someone looking for some extra income! If you have a high level of independence, a keen eye for detail, and a passion for the language, you could be the person we're looking for.

Job Responsibilities

  • Annotate and label data written in Spanish. Tasks may involve identifying specific themes, sentiments, or categorizations within the text.
  • Closely follow detailed client-provided guidelines written in English to ensure data is annotated consistently and accurately.
  • Perform self-checks on annotated data to identify and fix any errors or inconsistencies, ensuring data quality meets high standards.
  • Complete annotation tasks within the required timelines, managing workloads effectively to meet project deadlines.
  • Provide feedback on annotation processes and tools.
  • Label and flag potentially harmful or sensitive content.

Requirements

  • Native speaker of Spanish
  • Professional-level English skills (i.e. able to communicate with team members and read instructions in English)
  • Basic computer skills and familiarity with Microsoft Office 365 (e.g. Outlook, Excel, and PowerPoint)
  • Comfortable with potentially reading and labeling sensitive or harmful content
  • General knowledge in online communication, such as Microsoft Teams
  • Able to follow directions and perform repetitive, time-bound tasks accurately and efficiently
  • Willing to work overtime if necessary

Nice To Have

  • Diploma or professional certificate in any field, preferably in linguistics/languages
  • Experience in data annotation

APPLY HERE: https://app.hireart.com/apply/a96abfe7?c=t&utm_campaign=linkedin-p5-Premium&utm_medium=external&utm_source=linkedin 

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IMPORTANTE EMPRESA

REMOTE APPOINTMENT SETTING SPECIALIST

Publicado: 2024-11-13 22:02:06

Job Overview

Would you like a chance to work remotely with flexible hours? Be part of our team in work-from-home positions that offer work-life balance, great earnings, and opportunities for advancement. Whether you're a veteran in your field or just starting out, we have jobs designed to match various skills, including client support, data entry, and sales.

This is the perfect chance for people seeking work-life balance and looking to make regular earnings without the hassle of commuting. If you're organized, goal-oriented, and looking for flexibility in your work, we want to hear from you.

Responsibilities

  • Answer questions from clients via email, or online chat.
  • Carry out various data entry tasks with a focus on precision.
  • Participate in telemarketing based on your skills and background.
  • Input data into internal databases: Collect and digitize data including documents and files into electronic systems.

Job Requirements

  • Data entry skills with a minimum typing speed of 35 WPM.
  • Strong written and verbal communication skills.
  • The capability to work on your own and maintain productivity while managing your time effectively.
  • Comfort in basic computer functions, including e-mail, and online tools.
  • A consistent internet connection and access to a personal computer.
  • A can-do attitude and readiness to gain new knowledge.

Why Work With Us?

  • Competitive Pay: Earn between $18 and $25 per hour, according to your responsibilities and background.
  • 100% remote: Work from the location of your choice with a stable internet connection.
  • Flexible Hours: You decide when and how much you work, allowing for a great balance between career and personal interests.
  • Career growth: There are many opportunities for extra work and additional tasks to boost your income.
  • Training Provided: No experience We ensure you're equipped to get you ready.

How To Apply

If this sounds right for you, send us your application! You could be starting your new career.

Entry-level position - this is an junior position! We give you the knowledge to ensure you're ready to thrive. The key qualifications are a dedicated mindset and a readiness to expand your skills. If you're ready to embark on an exciting new career journey, we want you on our team! We're an inclusive organization, with people from different walks of life, including remote data entry clerks, administrative assistants, receptionists, sales assistants, customer service agents, warehouse workers, factory employees, drivers, medical assistants, nurses, call center representatives, and more, all helping us grow.

 

APPLY HERE: https://dailyjobs.applicantpro.com/jobs/3527576-1003834.html 

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ONLINE CUSTOMER SERVICE COORDINATOR

Publicado: 2024-11-13 22:00:09

Job Overview

We're seeking driven people to become part of our team in various work-from-home positions such as client service, data entry, and sales. This is an excellent role for individuals seeking work-from-home flexibility from the comfort of their home. Regardless of your experience level, we provide roles that suit your abilities and interests.

Job Responsibilities

  • Respond to customer inquiries via phone, email, or online chat
  • Complete data entry tasks with great attention to detail
  • Take part in telemarketing depending on your skill set
  • Collaborate with team members to deliver great performance
  • Comply with standards and interact clearly with managers

Benefits

  • Attractive salary: $18-$25 per hour, based on your experience level and responsibilities
  • 100% remote - work from anywhere with an internet connection
  • Choose your working hours - you choose when and how much you work
  • Extra income opportunities to add to your income
  • Balance your work and life - control your workload to suit your lifestyle

    Job Requirements
  • Strong communication skills
  • Ability to work independently and handle tasks on your own
  • General computer skills, including e-mail and web tools
  • Stable internet connection and access to your own computer
  • A go-getter mindset and readiness to acquire new skills

No need to stress if you are without direct experience - this is an junior-level position! We will provide extensive training to prepare you with the knowledge and resources for success. The vital qualifications are a strong work ethic and willingness to gain new knowledge. If you are eager to embark on an rewarding professional path, we want you on our team! We're a varied organization and have people from wide-ranging backgrounds including, remote data entry clerk, administrative assistant, receptionist, sales assistant, customer service agent, warehouse or factory workers, driver, medical assistant, nurse, call center representative, etc. working with our company

Salary: $18 - $25 per hour

 

APPLY HERE: 

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IMPORTANTE EMPRESA

SIMPLIFIED CHINESE TO ENGLISH TRANSLATOR - ATMOSPHERIC SCIENCE

Publicado: 2024-11-13 21:57:53

Editage, the flagship brand of CACTUS, provides translation services to help ESL (English-as-a-second-language) researchers communicate their science to the global scientific community. We are currently looking for skilled translators to work with us on a freelance basis.

As a Translator, you will combine your language skills and subject-area expertise to help researchers around the globe publish cutting-edge research in prestigious journals.

Job description

We are looking for translators to work on academic manuscripts written in various languages. To qualify, you must have technical expertise in your field. Experience working in a foreign-language setting will be preferred. Essentially, your work will involve translating an academic research paper from the original language to native English or vice versa.

Requirements

Applicants must meet any one of the following criteria:

  • A degree in Translation or an equivalent degree that includes significant translation training, from a recognized institution
  • A graduate (or higher) degree in any other field from a recognized institution of higher education plus two years of comprehensive professional experience in translation
  • Five years of comprehensive professional experience in translation

APPLY HERE: https://docs.google.com/forms/d/e/1FAIpQLSfJoXBy4NV1c4H1WwPvMKMlLZeVDc3SjOgNz9QNkTLPuYWSkA/viewform?pli=1 

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IMPORTANTE EMPRESA

BUSINESS DEVELOPMENT MANAGER

Publicado: 2024-11-13 21:14:34

Job Title: Business Development Executive (Commission-Based)

Location: United States (Hybrid)

Company: New India Abroad

 

About Us New India Abroad is a leading publication dedicated to informing the Indian Diaspora in the United States and Canada about the latest news and happenings in India and around the world. Our platform connects our audience to relevant and timely information through both digital and print editions.

 

Role Overview: We are seeking a dynamic and motivated Business Development Executive based in the United States. The primary responsibility of this role is to generate business by meeting with advertisers and encouraging them to display ads in our New India Abroad Newspaper. This is a commission-based role offering an excellent opportunity for someone with a strong network and experience in sales or advertising.

 

Key Responsibilities:

 Identify potential advertisers and schedule face-to-face meetings.

 Develop and maintain strong relationships with advertisers to secure ad placements in New India Abroad's print and digital editions.

 Present advertising solutions tailored to the needs of each client.

 Negotiate advertising rates and agreements to achieve sales targets.

 Keep track of market trends and competitors to identify new business opportunities.

 Provide feedback and insights to the management team to improve sales strategies and offerings. Qualifications and Skills:

 Proven experience in sales, business development, or a related field, ideally within the media, advertising, or publishing industry.

 Strong communication and presentation skills.

 Ability to build and maintain relationships with clients.

 Self-driven, proactive, and goal-oriented with a focus on delivering results.

 Ability to travel locally for face-to-face meetings with advertisers.

 Understanding of print and digital advertising trends is a plus.

 

Compensation:  This is a commission-based role, offering competitive commission rates based on the ad sales you generate.

 

APPLY HERE: https://www.linkedin.com/jobs/view/4073616543/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=miEi%2FASXanVEMcS3T3DJUQ%3D%3D&trackingId=EqhDj7BSJpg9VJItratOsg%3D%3D&trk=flagship3_search_srp_jobs 

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IMPORTANTE EMPRESA

MANAGER, VOLUNTEER ENGAGEMENT & COMMUNICATIONS

Publicado: 2024-10-08 00:07:56

Volunteers are at the heart of all FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FCWC2025 and FWC2026.  As football unites the world, the FIFA World Cup 2026™ Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America.  Like in all FIFA Tournaments, Volunteers will become the ‘face’ of the FIFA World Cup 2026™ enhancing the profile, reputation and appeal of football, FIFA, and Host Cities on a global stage.  The Volunteer Program will be a driver to help achieve strategic tournament objectives alongside acting as a vehicle for positive social change, by helping strengthen social connections, increase in civic pride, employment & skills, and creating a movement to sustain and grow volunteering across Host Cities. 


Reporting organizationally to the Head of Volunteer Management in Miami, Florida, the Volunteer Engagement Communications Manager will be a key member of the FIFA26 Volunteer Program team, and work in close collaboration with the Host Country and FIFA Zurich Volunteer teams, Marketing and Communications teams, Tournament Workforce Readiness, and other key individuals and agencies responsible for delivering the Volunteer programs across US, MEX and CAN. 

The position will take an active role in the strategic planning and tactical execution of the Volunteer Communications Strategy. This strategy will include all internal direct communication and engagement with volunteers and external promotion of the Volunteer Program on FIFA World Cup 2026™ channels, such as the volunteer platform, website and social media. This individual will be the lead contact with any required external communications agency for the Volunteer program, driving the wider North American plan, and supporting key engagement opportunities such a launch, recruitment, and activation of the Volunteer Program. 

THE POSITION

The candidate should have strong strategic and operational experience across a range of communication and media channels, including content creation, social media, and public relations. Experience of stakeholder management would also be an advantage. In addition, they should have coordination, project management and negotiation skills.   

• Lead development of Volunteer Communications Strategy internally and externally. 
• Develop and implement a comprehensive communication strategy to engage volunteers before, during and after the tournament. 
• Work closely with FIFA Zurich Volunteer Team to incorporate larger FIFA communications & engagement strategy into overarching FIFA World Cup 2026 plan.  
• Primary contact for any collaborative efforts with an external communications agency (AOR), supporting in the RFP process and ensuring positive coverage of volunteer efforts and contributions.
• Develop operational and FAQ materials for volunteers working closely with Functional Area key contacts.
• Create written content that is inspiring and engaging for various channels, internal website, social media and contact centers.
• Manage relevant social media channels, working in collaboration with media AOR to address any concerns through crisis communication planning.
• Coordinate development and provide ongoing input, information and materials (as requested) that support internal and external communication efforts about the program and its initiatives. 
• Provide ancillary support for other team members and support colleagues as needed or requested.
• Be end-to-end manager for various project deliveries; ensure smooth communication, coordination and cooperation with internal and external parties.
• Be the Volunteer Program’s focal point and coordinate with the Marketing & Communications Department across host country teams. 
• Support various Communications divisions where required, including Digital, Media Relations and others. 


YOUR PROFILE

Education & Qualifications
• University degree in business, communications and marketing (or adequate training/vocational education)
• Master’s Degree an additional asset

Work Experience

• 7+ years of experience in communications role
• Experience of working within a major sports event organisation an advantage
• Demonstrable experience of social media and media relations
• Strong project management and campaigns experience
• Knowledge of Photoshop, Final Cut Pro, Audacity, web design and any other applications is beneficial; Additional qualification in web design or animation is a plus
• Proven ability to manage clients and relations with multiple departments.
• Excellent communications skills; people management skills; ability to motivate others towards a common goal; proven record of efficient project management, clear orientation on result.
• Excellent analytical skills and critical thinking
• Ability to understand the big picture and adapt accordingly; be agile and stress resistant
• Flexibility and ability to work autonomously.
• Team player, willing to work on tight timelines and pitch in when needed.
• Positive attitude, patience and persistence

Languages
• Fluent in English. Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
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MANAGER VOLUNTEER SYSTEMS, VOLUNTEER PROGRAM

Publicado: 2024-10-08 00:01:46

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world.  Volunteers are at the heart of FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FIFA World Cup 2026™.  As football unites the world, the Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America.  

THE POSITION

Reporting to the Volunteer Systems Senior Manager, the Volunteer Systems Manager will actively participate in the design, development, and implementation of the Volunteer Management System for the FIFA World Cup 2026. The successful candidate must demonstrate exceptional attention to detail and a strong ability to solve complex problems, particularly in the context of volunteerism and database management systems. In addition to managing system integrations that are crucial for an efficient volunteer journey, the role requires collaboration across the Volunteer department to ensure that the technology platforms meet contractual requirements and support critical business processes effectively.

The main responsibilities of the Systems Manager, Volunteer Program for the FIFA World Cup 2026 include: 

• Support the Volunteer Systems Senior Manager in ensuring all technical requirements are thoroughly addressed within the system.
• Assist in defining and refining volunteer journey requirements across all modules of the volunteer management system, including Recruitment, Assignments, Scheduling, Rostering, Training, Accreditation and Uniform Distribution, and tournament Operations.
• Develop and define the integration matrix mapping necessary for all relevant systems, ensuring seamless connectivity and data flow across platforms.
• Work closely with the volunteer team to deliver comprehensive system training, ensuring exceptional service for system users. This involves prioritizing user requests, managing deadlines, and defining essential system reports to support operational needs.
• Coordinate the development and delivery of the system to meet all required specifications. Provide ongoing problem resolution and support following the go-live date to ensure seamless system performance.
• Contribute innovative ideas to improve and optimize system workflows.
• Collaborate with Contact Centre and shared back-office end users to deliver comprehensive support on all system-related materials, ensuring efficient resolution of issues and effective use of the systems.
• Work in close collaboration with internal FIFA Functional Areas and Host Cities to help ensure the successful development, implementation and management of the Volunteer Management System. 
• Identify and report system-related issues, and diligently follow up to ensure their resolution or escalate as necessary to mitigate potential impacts.
• Manage the administration of the Volunteer system, ensuring the timely delivery and implementation of required functionalities to meet project objectives and user needs.

YOUR PROFILE

 Education & Qualifications
• Desired - Bachelor’s degree in Engineering, IT, Computer Science or related field.

Work Experience
• Higher Education qualification in Engineering, Information Technology, Computer Science, Project Management or related discipline is highly desired.
• Excellent knowledge around management systems services and business processes that can realize project benefits.
• Significant experience in major multi-sport or multi-location events is a strong advantage.
• Prior working knowledge of Rosterfy and / or alternative workforce and volunteer platforms with strong skills in building various system modules and automations is desired.
• Ability to work on large-scale platform structures that include multiple subdomains and to build logical actions for inheriting elements across both main and sub-accounts.
• Strong skills in using and building complex system automations that can handle multiple logical processes across several system sub-accounts.
• Prior experience in preparing business requirement documents for various system integrations, including high- and low-level design integration matrix mapping and test case scenarios.
• Strong knowledge in designing multiple permission roles across several subaccounts that meet the criteria and accommodate different responsibility levels for system admin users.
• Ability to balance priorities whilst working in a fast-moving progressive environment.
• Strong team player, adaptable to working under tight timelines, and ready to step in wherever needed to drive success, with a commitment to delivering results without compromising quality.
• Exceptional attention to detail.

Languages
• Fluent in English. Spanish and / or French proficiency is a plus

Technology
• Strong proficiency in using technology, including the Office 365 suite and industry-specific software.
• Experienced in working with various Event Management Systems and/or Volunteer Management Systems.
• Advanced knowledge of Rosterfy modules and their functionalities.
• Expertise in developing and utilizing Excel formulas and macros for data management and analysis.
• Strong skills in generating reports and creating visualizations using Power BI.
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IMPORTANTE EMPRESA EN MIAMI

MANAGER TEAM FACILITIES SPECIAL PROJECTS

Publicado: 2024-10-07 23:58:49

Under the guidance of the Senior Team Facilities Manager (USA) and Team Services Lead (Zurich) and working alongside the wider Team Services team and other tournament functional areas, the Team Special Facilities Projects Manager is responsible for coordinating the specific projects related to teams and referees for the FIFA World Cup 26 as well as the FIFA Club World Cup 2025™ in the three host countries.

THE POSITION

The Team Facilities Special Projects Manager will be responsible for:
• taking the lead in communications with all Team Base Camp city authorities for planning and organizing open-to-public training sessions and community events for the FIFA Club World Cup 2025, if relevant, and the FIFA World Cup 26;
• overseeing the meet & greet program for teams by liaising with all Team Base Camp city authorities to assess operational plan and ensure successful project implementation on-site;  
• liaising with all Team Base Camp city authorities on the catalogue of additional services and facilities for teams and their extended groups (friends and family);
• leading additional Team Services projects, such as team preparation camps and friendly matches; 
• preparing various operational concepts, policies and procedures related to Team sServices and Refereeing services for the FIFA World Cup 26 and FIFA Club World Cup 2025;
• Leading the TBC Brochure including the management process for FCWC25 and FWC26 
• Representing Team Facilities project at various operational meetings and other relevant activities for participating teams (including for their families and friends); and providing regular reports and carrying out other duties as assigned by the Senior Team Services Facilities Manager (USA) and Team Services Lead (Zurich);

YOUR PROFILE

Education and qualifications
• Able to manage a group of people working on the same projects and, as required, coordinate people in other functional areas to contribute to projects.
• Ability to create strong relationships with external stakeholders and maintain a high level of engagement.
• High energy levels, exceptional planning and organizational skills, strong negotiation and facilitation skills, excellent communication and presentation skills, and positive relationship management abilities.
• Capable of making decisions using problem-solving skills and exercising sound judgment to achieve results.
• Comfortable working in an international, demanding and changing environment.
• Able to work effectively as part of a team and adapt to and work well with people of other cultures and backgrounds.

Work experience
• A minimum of five years of experience in event management, ideally at the international level.
• Experience in building relationships with city authorities and understanding of USA/CAN/MEX specifics in organizing local events.
• Experience and knowledge of team facilities, venue operations, community projects is an asset.
• Proven track record in managing complex projects, including both pre-event planning and event implementation.
• Knowledge of team facilities, community events and competitions in a tournament setting, ideally from working in or at least having a thorough understanding of a football environment.
• Extensive and well-founded knowledge of event and competition operations.

Languages
• Fluency in English (oral and written); any additional language skills an asset.
Technology
• Strong administrative and IT skills, including MS Office (Word, Excel, PowerPoint, Teams).

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IMPORTANTE EMPRESA EN MIAMI

MANAGER ACCESS MANAGEMENT BRIEFING & REPORTING

Publicado: 2024-10-07 23:55:00

Reporting organisationally to the Head of Access Management, the Manager, Access Management Briefing & Reporting will be a key member of the FIFA26 Access Management team.  They will be responsible for providing a range of tools and reports to assist in the planning of the FWC2026 at all stadiums.  Such tools and reports will include:


• Conducting crowd modelling simulations.
• Utilising existing and previous event data to identify arrival patterns of spectators and accredited staff at the stadiums, based on client groups and stadium capacities. 
• Updating plans and identifying issues as stadium overlay plans are adjusted. 
• Creating usable reports for HQ, management and identified stake holders pertaining to the movement of spectators and staff during the tournament period. 

Through close coordination with the Access Management Team and other Functional Area (FA), they ensure that the operations relating to the movements of persons holding an access device into and within the stadiums meet the requirements and provide efficient, safe, and well-planned ingress, circulation & egress. 

The Manager, Access Management Briefing & Reporting will manage a Coordinator, Briefing & Reporting whose primary function will be to support the Manager, and conduct data deep dives, and research as necessary.   

The Manager, Access Management Briefing & Reporting will be an active member of the Access Management (ACS) HQ team throughout the planning phases and the tournament period. During event time, they will be the desk lead for the ACS function in the Main Operations Centre (MOC).  

THE POSITION

• Selection, management and training of the crowd modelling system.  
• Training on crowd dynamics to stake holders as required.
• Develop training materials for ACS staff, safety & security staff and volunteers. 
• Planning and mapping of client group flows as they arrive at the stadium, enter through the security perimeter, and circulate around the stadium.  
• Ensuring all client group flows, paths of travel, entrances and exits planned for people with disabilities and/or limited mobility meet FIFA and related local Accessibility standards and requirements.
• Providing advice and support to wayfinding during the Last Mile.
• Creating data and intelligence formulated reports as required to assist in the safe planning of this tournament.
• Providing expert advice on crowd dynamics to other key functional areas and host city authorities. 
• Liaising with Transport to provide advice on temporary public transport options at the stadiums.  

YOUR PROFILE

 Education & Qualifications
• Bachelor’s degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security or similar.
• Qualifications in Crowd modelling and simulation. 
• If experience is compensating, lower degree is welcome to apply.
• Football (soccer) crowd dynamics knowledge.
• FIFA access management knowledge is a plus.
• Effective interpersonal communication, influencing and negotiation skills.
• Strong problem solving and analytical skills.
• Stature and professional experience necessary to interact as tough partner with senior colleagues.
• Good judgement, superb integrity, maturity, and fairness in dealing with people.
 
Work Experience

• Minimum experience of 4 years in the sport event industry, preferably within access management, crowd safety, crowd modelling, safety and security or venue management. Experience within FIFA is an advantage.
• Wayfinding and route planning in a large stadium environment.
• Single-sport, multi-venue event experience.
• Management and leadership of a team in high pressure tournament operations.
• Demonstratable ability to manage multiple projects concurrently and under pressure.

Languages
• Fluent in English.

Technology
• Crowd simulation systems. 
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project, Power BI) and planning software and online collaboration tools
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IMPORTANTE EMPRESA EN MIAMI

MANAGER FIFA COMMUNITY CUSTOMER CARE

Publicado: 2024-10-07 23:51:50

Reporting organisationally to the Ticketing Customer Relationship Senior Manager , the Ticketing  FIFA Football Community Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA Football Community ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all FIFA Football Community Entities with ticketing enquiries. Focuses particularly on the delivery of effective ticketing customer care for the FIFA World Cup 2026™.

THE POSITION

  • Plan and implement effective customer care strategies and processes across all the established communications channels (email, phone and any other ticketing bespoke systems) 
  • Train and manage a small team, in line with the sales strategy and FIFA ticketing requirements, policies and regulations, including regular quality assurance checks   
  • Perform customer care ticketing processes (back office and onsite) whenever required
  • Build, manage and maintain successful relationships with all FIFA Football Community whilst resolving all issues and enquiries 
  • Manage and monitor the ticket quota and requests allocated to FIFA Football Community
  • Issue all necessary ticketing communications and be able to translate into required languages, where applicable 
  • Present ticketing information and deliver training to FIFA Football Community Entities and other stakeholders both in person and online 
  • Plan effective communication and escalation processes and ensure implementation within the team 
  • Plan and implement quality control procedures to ensure that any deviation from the requirements is detected and corrected as soon as possible 
  • Actively research and implement solutions to pro-actively increase the productivity of the group sales customer care team, and maximize customer information and satisfaction
  • Analyze and report regularly on KPIs and the effectiveness of customer care being delivered
  •  Pro-actively identify and report on patterns and risks, and implement processes to mitigate them
  •  Ensure that all customer care processes are in compliance with the different FIFA functional areas requirements, including but not limited to Legal, Sustainability, Data Protection, Finance, etc. 
  • Liaise with internal and external stakeholders to ensure the relevant customer care information is available and share applicable knowledge 
  • Ensure an efficient administration and archive of all versions of customer care and knowledge base, in all languages 
  • Report on the implementation of sales strategy and ticketing requirements 
  • Ensure adherence to specific operational deadlines and project plans and compliance with ticketing policies, regulations and GDPR.
  • Any other duties that may be assigned.

YOUR PROFILE

  Education & Qualifications
  • Bachelor or master’s degree or equivalent in relevant area.
  Work Experience
  •  Planning and delivery of Customer Care for corporate customers/business stakeholders (Essential) 
  •  Leading and managing small teams (Essential)
  •  Excellent communication and relationship management (Essential)
  • Good numeracy (Essential)
  • Ticketing (Good to have) 
  • International Sports Events (Good to have)  
  • Venue and onsite operations experience for major sports event (Good to have) 
Languages
  • Fluent in English, spoken and written (Essential)
  • Fluent, spoken and written, in any of the following: French, Spanish, German (Ideal)
  Technology
  • Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project), planning software and online collaboration tools
  • CRM software for case management
  • Use of Ticketing applications and tools (good to have)
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IMPORTANTE EMPRESA EN MIAMI