INTERNATIONAL OPERATIONS ASSOCIATE – SPANISH SPEAKING
Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.
About The Role
We’re looking for a strategic and resourceful International Operations Associate to join our high-growth, high-impact team at Fora. As Fora expands into new markets, this role will play a pivotal part in driving our global operational strategy, ensuring market readiness, and driving the success of our travel advisors worldwide. Reporting to the International Operations Director, this role is an excellent opportunity for someone who excels at solving complex challenges, and is eager to contribute to a fast-growing startup.
This role is based in New York City with 4 days a week (M-Th) at our office in FiDi/Tribeca.
Key Responsibilities
Financial & Business Operations (50%)
- Collaborate with cross-functional teams to establish financial processes, including payments, invoices, and compliance workflows.
- Conduct in-depth research on local regulations and operational requirements to ensure compliance and readiness for new market entries.
- Partner with the product team to identify and implement platform localization needs, aligning with regional needs and business goals.
- Assist in setting up new work streams and operational infrastructure as required to support global scalability.
- Support CRM and sales workflows using tools like Hubspot, Intercom, and web platforms.
SOP & Training Development (30%)
- Create and update Help Center articles, FAQs, and training materials tailored to the unique needs of local markets.
- Develop, maintain, and organize Standard Operating Procedures (SOPs) to document key internal processes.
- Analyze regional KPIs and data trends to identify areas for operational improvement.
- Conduct research to identify regional gaps in Fora’s global training programs and propose tailored solutions.
Advisor Support (20%)
- Own and manage the inbound support queue, ensuring timely and high-quality responses to advisors.
- Build reporting frameworks to capture regional advisor insights, interests, and areas of opportunity.
- Host office hours and live support events to address advisor issues and provide proactive guidance.
Requirements
- 1-3 years of professional experience, including internships or part-time roles, ideally in a high-growth startup or in project management/operations.
- Bachelor's degree in Business, Finance, or a related field, or equivalent experience.
- Fluency in English and Spanish, with strong written and verbal communication skills.
- Exceptional organizational skills, with the ability to document processes and distill complex information into actionable insights.
- Ability to analyze data, identify key themes, and generate actionable insights.
- A passion for supporting customers (advisors), understanding their needs, and driving their success.
- Comfort working in a fast-paced startup environment, with the ability to pivot and manage multiple priorities effectively.
Strongly Preferred:
- Exposure to finance and/or legal operations is a strong plus.
- Familiarity with CRM systems (Hubspot, Salesforce, Pipedrive, or equivalent)
- Familiarity with support tools (Intercom, Zendesk, Drift, or equivalent)
- Experience in customer support or a related field, preferably in a tech.
Compensation
Salary: $60-70K + equity. Other benefits include:
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- ClassPass Memberships
- 401k plan
- Commuter Benefits
- Supplemental Life Insurance
- Stock Options
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views
HEAD OF SPOKEN WORD OPERATIONS - NA, LATAM, ES , AMAZON MUSIC
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Description
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to the most top podcasts ad-free, concert livestreams to the largest catalog of audiobooks, Amazon Music is innovating at some of the most exciting intersections of music, content and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.
We're seeking an experienced, collaborative, and enthusiastic individual to serve as the Head of Spoken Word Operations, overseeing the strategy and execution across North America, Latin America, and Spain. In this critical leadership role, you will manage a global team and work closely with cross-functional partners at Amazon Music to build meaningful relationships with external stakeholders, providing a best-in-class experience to our partners and ensuring creators are positioned for success on Amazon Music. You will lead the development and management of select priority partnerships in the United States, cultivating robust relationships with podcast creators, audiobook publishers and production teams. You will be responsible for ensuring a seamless, top-tier customer experience that exceeds expectations. The ideal candidate will be a self-driven, results-oriented professional with a proven track record of success in a fast-paced, innovative environment. You should possess a unique blend of experience and a customer-centric attitude that will allow you to thrive in this dynamic, high-impact role. Excellent interpersonal skills, strategic thinking, and a passion for the evolving podcast landscape are essential.
Key job responsibilities
- Manage and mentor a team of spoken word country managers, providing guidance, coaching, and professional development opportunities.
- Collaborate with cross-functional teams, including marketing, product, finance, and legal, to align team efforts with broader business goals.
- Manage regional events strategy and execution.
- Develop scalable programs for mid and small-sized creators.
- Manage podcast and audiobook partner portfolio, ensuing you and the team are providing a seamless white-glove customer experience by maintaining scheduled communications and alignment on cross-promotional opportunities.
- Develop and coordinate creator education programs.
- Negotiate and secure creative cross-promotional campaigns with creators, publishers and networks.
- Develop and implement a multi-channel, multi-format content marketing plan that supports messaging priorities and aligns business goals.
- Track campaigns and perform analyses as needed to monitor effectiveness; communicate results to key stakeholders.
- Be an evangelist for spoken word content on AM, explaining the product and value prop to both experienced and emerging partners.
- Execute promotional campaigns by coordinating approvals with partners.
- Attract and build partnerships with creators, identifying imaginative ways to use Amazon Music tools to drive engagement with creators.
- Work with Product team to encourage features that improve partnerships and creator tools.
Basic Qualifications
- 5+ years of work experience in a content partnerships or marketing/promotions role with the ability to manage relationships with media executives and content creators.
- People management experience, with proven ability to train and develop high-performing teams of 5 or more individuals
- Excellent understanding of the spoken word/audio landscape including the publisher and creator ecosystems.
- Ability to work effectively across internal and external organizations.
- Self-starter who is customer obsessed, detail oriented, and an enthusiastic team player.
- Ability to drive your own work independently, leading multiple projects with many stakeholders.
- Demonstrated success in achieving aggressive short, medium and long-term goals.
- Exceptional verbal and written communication skills.
Preferred Qualifications
- Bilingual, English and Spanish.
- Experience managing global teams and partnerships.
- Exceptional judgment and discretion in handling sensitive and confidential issues and topics.
- BA/BS Preferred.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.