CUSTOMER SERVICE REPRESENTATIVE
Job Posting: Customer Service Representative at B&P Enterprises
Job Description
Are you ready to earn $850.00-$1200.00 weekly as per company policy!! B&P enterprises is excited to announce the opening for a Customer Service Representative. This position is designed for individuals who thrive in dynamic, fast-paced environments and who wish to play a critical role in our ongoing success. We provide a challenging yet rewarding career, catering to those who excel in customer-oriented roles and have a keen interest in organizational growth and customer satisfaction.
This is a Full-Time position requiring the candidate to work from our primary locations with no remote work options. The role involves direct, face-to-face interaction with our valued customers, offering them insightful product information, addressing their concerns, and promoting an exceptional brand experience. Eligible candidates should be prepared to join a teamwork-driven workforce that is dedicated to professionalism and high-quality service delivery.
Duties And Responsibilities
- Greet customers and provide a warm, positive first impression
- Assess customer needs and guide ther regarding product features and benefits.
- Handle customer inquiries and resolve issues promptly to maintain high customer satisfaction
- Maintain an in-depth knowledge of product catalog to enhance customer support.
- Educate customers on products and services without any sales pressure.
- Participate in training sessions to stay updated on product developments or changes in company policy.
- Provide feedback to management regarding customer concerns and suggestions.
- Uphold company standards and contribute to team efforts by accomplishing related results as needed.
- Support marketing and promotional projects aimed at increasing brand awareness.
- Engage in employee referral programs designed to enrich team composition and company culture.
Requirements
- No prior experience in customer service required; comprehensive training will be provided.
- High school diploma or equivalent; further education or certification in customer service is a plus.
- Exceptional communication and interpersonal skills, with an emphasis on engaging customers effectively and professionally.
- Ability to remain professional and courteous with customers at all times.
- Strong problem-solving skills and ability to think quickly under pressure.
- Willingness to work as part of a team, contributing positively to team operations and working relationships.
- Attention to detail and ability to multitask in a fast-paced environment.
- Motivated to take initiative and deliver results that reflect positively on the company's image and services.
- Interest and capability to participate in an employee referral program offering opportunities for additional income.
SPANISH SPEAKING PSR
Job Description
We are currently recruiting for roles starting in the new year!
About Us
RelateCare is based in America and Ireland.
In the USA, We have branches in Cleveland, Ohio and Arkansas, Sherwood.
RelateCare is an expert in providing innovative consulting, administrative, and clinical support solutions to our client partners, allowing them to concentrate on direct face-to-face patient care.
Our goal is to connect patients, providers, and caregivers to the right care, at the right time, in the right place resulting in exceptional experiences and outcomes for patients and providers.
Our Work Environment Includes
- Modern office setting
- Wellness programs
- Growth opportunities
We are hiring for a Spanish Speaking Patient Services Representative to provide administrative and clinical support for our growing team. The ideal candidate has a minimum of two years of administrative experience, and must be able to accommodate flexible scheduling. You should be able to work independently, handle multiple tasks at once and be a strong communicator with strong interpersonal skills. We're looking for candidates who understand the importance of working efficiently, while always putting the needs of our patients first. This position will require regular contact with patients, so successful candidates must be committed to providing both excellent service and compassionate care.
Shift available: between 7am - 7pm, Monday to Friday, 9am - 2pm Saturdays
Responsibilities
- Listening to the questions of the customers and advising them about the products or services.
- Capturing data from the patient
- Allotting time to each customer equally.
- Dealing with medical insurance companies.
- Answering the phone calls and email inquires.
- Advising the customers about insurance plans.
- Scheduling appointments for the Patient
- Candidates will need to be able to assist patients in both English and Spanish
APPLY HERE: https://relatecare.com/careers/usa-jobs/?gnk=job&gni=8a7887a18cf53356018cfe714fe92793&gns=LinkedIn%2BLimited
BILINGUAL OUTREACH SPECIALIST-REMOTE
Position Overview:
The Outreach Specialist plays a key role in our outreach center operations, connecting with current and prospective members to promote our programs. This role may involve managing a mix of inbound and outbound calls, participating in specialized outbound campaigns, and ensuring member satisfaction through exceptional service. Ideal candidates will have 1-3 years of experience in sales, customer service, or related fields and a proactive approach to achieving team and organizational goals.
Company Overview
Wider Circle works with health plans and providers nationally to deliver unique community care programs that connect neighbors for better health. Centered on trusted relationships, Wider Circle connects health plan members with like-minded neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Wider Circle's trusted delivery network has been proven to drive resilience, improve member experience and engagement, and reduce inappropriate utilization and has been published in peer-reviewed literature. Today, Wider Circle offers its unique neighborhood care programs to tens of thousands of communities nationwide. To learn more, visit widercircle.com.
Key Responsibilities:
- Conduct outbound calls, engaging members with professionalism and enthusiasm
- Manage inbound call activity as assigned
- Handle member inquiries, resolve issues, and provide information about our programs
- Execute specialized outreach campaigns, ensuring consistency in messaging and delivery
- Support additional campaigns or projects as assigned, adapting to changing priorities and needs
- Accurately record interactions and update member information in the outreach center database
- Build and maintain strong rapport with members, effectively addressing their needs and concerns
- Collaborate with the team and leadership to refine outreach strategies and achieve performance goals
- Consistently meet or exceed call targets and performance metrics
- Stay informed about organizational updates, new initiatives, and best practices through regular training
Requirements
- High school diploma or equivalent
- 1-3 years of experience in sales, customer service, telemarketing, or a related field
- Exceptional verbal communication skills with an engaging and persuasive approach
- Ability to handle a variety of tasks, including managing calls and supporting campaigns
- Basic computer literacy for navigating outreach center systems and data entry
- Strong organizational skills and attention to detail
- A positive and professional attitude with a commitment to continuous improvement
- Must be fluent in English and Spanish (verbal and written communication)
Key Attributes:
- Goal-oriented and driven to succeed
- Adaptable and resourceful in dynamic environments
- Strong problem-solving capabilities and a proactive mindset
- Collaborative team player who thrives in a supportive work environment
- Excellent time management and multitasking skills
Benefits
As a venture-backed company, Wider Circle offers competitive compensation including:
- Contract with opportunity to convert
- Opportunity to grow with the company
- Training and Development
- $15.00-$16.00 per hour
Most importantly, an opportunity to Love, Learn, and Grow while making the world a better place!
Wider Circle is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (ON-SITE)
About Us
ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.
Major Duties And Responsibilities
Other duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty.
- Promote positive customer relations with customers and coworkers
- Answer routine and non‐routine customer calls daily
- Provide customer service to walk-in customers including accepting payments
- Acquire a working knowledge of our database
- Communicate effectively with a variety of people across various levels both within and outside the organization
- Consistently meet established productivity, schedule adherence and quality standards
- Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs
- Provide information about products and services
- Maintain customer records by updating account information
- Follow communication procedures, guidelines, and policies
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Must follow all company rules and procedures
- Ability to deal with customers in a courteous, polite, and professional manner at all times
- Respond to all web and email customer correspondence
- Process incoming customer (CSC) transactions
- Respond to customer voicemails
- Provide support for customer service center as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Excellent phone etiquette
- Excellent written and verbal communication skills
- Excellent attendance and punctuality
- Enjoy providing prompt and timely service to our clients
- Be extremely detail‐orientated, and efficient and possess superior written and verbal communication skills
- Must possess strong interpersonal skills
- Have compassion and empathy for customer situations and excellent listening skills
- Have excellent customer service skills with the ability to build and maintain customer relationships
- Be energetic, self‐motivated, and quick‐thinking
- Can work in a team environment or independently while being flexible and open to
- learning new experiences in a fast‐paced changing environment
- Ability to read and comprehend normal instructions, correspondence, and memos
- Must be able to organize and write correspondence and memos in a logical/methodical manner
- Ability to effectively present information to customers, clients, and other employees of the organization
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Excellent computer skills required, including knowledge of various Microsoft Office programs
- Ability to handle difficult customers or situations
- Ability to work varied shifts
Education And/Or Experience
- High school diploma or general education degree (GED)
- A minimum of one-year Customer Service Experience required
- A minimum of six months of Call Center experience preferred
- Bilingual Spanish is required
Supervisory Responsibilities
There are no supervisory responsibilities in this position.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.
ENGLISH / SPANISH LANGUAGE INTERPRETERS
Kelly® Professional & Industrial has open opportunities for remote Language Interpreters
We are currently looking for skilled Spanish Bilingual Interpreters that are available to work from home and interpret high volume inbound calls.
Details Of The Position
- Work from Home (Must reside in the United States)
- $15 an hour – Long term contract
- 3 Weeks of Paid Training (remote)
- Helping others in your community connect in meaningful work
- Perks and options for benefits
- Video Interpreting will occur as well (in the future and with additional training)
A Typical Day In This Position Might Look Like
- Handling telephone calls on demand in a quiet home office
- Help translate Spanish/English conversations for a wide range of industries including Healthcare, Government, Insurance Financial, Travel & Hospitality and government entities
- Translating Spanish/English conversations that may be simple, complex, or technical
Ideal Candidates Will Be
- Fluent in both Spanish and English
- Able to work a minimum of 27 hours a week
- Saturday & Monday shifts are required
- Manual dexterity to type or write notes
- Previous experience not required
- Education or work experience in teaching or translation considered an asset
- Comfortable being on camera as Interpreting in video calls will be a mandatory occurrence in this position
Remote Technical Requirements
- The use of your personal cell phone, tablet or laptop
- High speed Internet connection for work related electronic communication.
- Dry Erase Marker Board
- A dedicated workspace
What happens next: Once you apply, your application will proceed to next steps with an interview if your skills and experience look like a good fit. Please note only eligible applications will be contacted.
At Kelly, helping you discover what’s next in your career is what we strive for. If you feel this position may be a good fit and your skillsets are a suitable match for this position, please apply now. Let’s start the next step in your career today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly®?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
CUSTOMER SALES & SERVICE REP I – BILINGUAL PREFERRED (ENGLISH/SPANISH)
Company Overview
SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne.
SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What You’ll Do
- Demonstrate exceptional customer service to all SiteOne customers
- Cultivate and manage strong relationships with customers
- Assist customers with their questions and needs, either in person, via the phone or through online ordering
- Pull and prepare inventory orders for customer pick up or delivery
- Proactively identify and capitalize on opportunities to grow sales with current and potential customers
- Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
- Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
- Minimum of 1 year experience in a retail or wholesale setting, preferred
- Excellent customer service skills
- Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
- Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
- Ready and willing to learn and adopt new technologies and ways of working
- Ability to think quickly and make sound decisions
- Inventory management experience helpful
- Must be able to lift a minimum of 50 pounds
- High school diploma or equivalent preferred
Perks
- Weekly Paychecks with DailyPay available!
- Competitive Compensation
- Medical, Dental and Vision plans
- Paid Time Off, Paid Holidays
- 401k with company match
- Tuition Reimbursement
- Lucrative Associate Referral Program
- Company Apparel and Work Boot Vouchers
- Opportunity for Advancement
- Paid Training and Business Certifications Available
- Free Counseling Services/Employee Assistance Program
- Life Insurance and Short- and Long-Term Disability Insurance
- Product Discounts
- Most Branches never work Sundays!
Expected Pay Range $24-28 P/H
APPLY HERE: https://careers.siteone.com/jobs/21224?lang=en-us&iis=Job+board&iisn=LinkedIn
REMOTE CUSTOMER RELATIONSHIP REPRESENTATIVE
Miller Family Agency strives to provide our sales force with the most innovative marketing and lead programs, while offering the highest quality products and services to our clients.
Job Summary:
This will be a work from home position that will call warm leads, set appointments, and meet over the phone with the clients. Our warm lead system puts you in front of qualified buyers. NO COLD CALLING. The right fit for this position is someone who is confident, coachable and not afraid to work hard.
What we’re looking for:
- Must reside in the USA.
- Looking for a business partner who is committed to helping families achieve their goals.
- Proven success in sales is preferred, but we are willing to train the right candidate
- Develop and calculate suitable plans based on clients' needs
- Life and Health Insurance License (will assist with obtaining one)
Benefits:
*Health, Dental, Vision, Life, Retirement
*Flexible Schedule - Full time or part time
*Training and mentorship by our most experienced/qualified leaders
*The ability to be your own boss and run a business
*The opportunity to build an agency from day one
*Know that what you do impacts families in a positive way*
Schedule an interview today: https://millerfamilyagencycm3.gr8.com
CUSTOMER SERVICE EXECUTIVE - ENGLISH AND SPANISH SPEAKING
Who We Are
Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions.
Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to come true: a place where development, coaching, and care of people are paramount to success.
Our Culture
No more worrying about heavy traffic conditions and looking for parking spaces to start work on time!
We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. Like, Siriusly.
We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.
What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: continuous improvements! We Define, Measure, Analyze, Improve, Control, and Repeat.
Who You Are
If you resonate with what you have read so far, this is who we are looking for:
You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humour. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviours. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.
You want to change the traditional ways of working by using more technology from your home.
What We Offer
It is an opportunity to work at one of the few truly global, truly remote work organisations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.
You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.
You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.
What The Role Does
You will primarily work on:
- Tickets sent in via the ticketing system
- Inbound technical support phone calls from customers
You Will Need To
- Have prior experience in Customer or Technical Support in a high volume, high quality environment
- Think fast on your feet
- Be agile in approach
- Be concise and precise
- Type quickly and well
- Have a go-getter attitude and proactive approach
- Be willing to work on rotating shifts where needed
To Be Eligible To Apply, You Will Need
- A stable internet connection of at least 10 Mbps up and down.
- A laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 8GB or RAM.
- A webcam and headset.
- A quiet place to work.
- A go-getter attitude and a willingness to learn and teach.
- Intermediate to advanced skills in MS Excel and Sheets.
- Excellent command of English language - comprehension, spoken and written.
APPLY HERE: https://sirius-support.breezy.hr/p/0364f2cf41f101-customer-service-executive-english-and-spanish-speaking
CUSTOMER SUCCESS MANAGER (SPANISH SPEAKING)
BlueCat provides a suite of solutions that help network, security, applications, and cloud and DevOps teams optimize the IP environment for outcomes that drive your business forward.
At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.
BlueCat occupies an incredibly strategic and valuable real estate on corporate networks – the ‘first step’ taken when any device, application or service connects to a network. We literally own the intersection of digital business and cybersecurity – and that translates into incalculable opportunities for innovation and growth.
Here is what you need to know about our Customer Success team:
We are a technologically savvy and proactive team dedicated to outstanding customer experiences. We love problem solving and we take pride in being the face of BlueCat for our customers. We enjoy and thrive off of receiving feedback and having the opportunity to voice the needs of our customers to the overall organization. Think of us as BlueCat’s front line warriors!
The Customer Success Manager (CSM) is a critical client-facing resource for enterprise-level customers. He/she is charged with delivering support account management and customer advocacy. Ultimately, the mission is to ensure the customer has the most valuable experience they can with BlueCat and that BlueCat maximizes the revenue obtained. We capture the Customer’s renewal and expand their footprint with our solutions.
As the primary point of contact responsible for orchestrating all support activities (including technical support, implementation and migration), the CSM will focus on:
-Strategic and consultative relationship-building
-Proactive account management activities
-Promoting overall customer satisfaction
-Driving product usage and adoption
-Helping to resolve ongoing technical problems while working closely with the Customer’s Enterprise Support team.
The role will manage a portfolio of diverse, high profile key accounts and collaborate with a variety of teams at BlueCat to ensure customer engagement and organizational success.
Every day will bring new and exciting challenges. You will:
- Be the leading customer advocate for a portfolio of assigned customers - build solid relationships with key stakeholders (sales, professional services, customer care, etc.) in BlueCat and foster relationships with the customer for successful support.
- Contribute to broader goals and growth beyond the scope of a single customer engagement by championing customer success and account retention strategies including account health, use of the BlueCat Community and overall engagement by maintaining ownership for the customer support relationship.
- Understand the Customer’s organization and how our product and services can support them. Inspire Customers to think strategically about how our platform can support their business needs. Create opportunities to expand the footprint within the organization through close relationships with the Customer as well as the BlueCat Sales teams. You will be responsible to maintain current customer financial targets.
- Work closely with the BlueCat Account Executive who maintains overall accountability for the customer relationship. Ensure awareness of the account support plan and alignment with the Account Executive’s strategic goals for each account.
- Create and manage strategic and tactical programs designed to maximize customer satisfaction (NPS) and adoption of product through planning, delivery and management of key milestones/engagements for customers, such as system health checks delivered by the -Enterprise Support team, Product roadmap updates provided by Product Management, etc…
- Work closely with the Product and Support Teams to troubleshoot issues, track next steps, escalate where needed, and follow-up promptly to ensure customer expectations are exceeded. Lead various meetings with customers to create visibility with stakeholders for escalations, operational reviews, tactical/ strategic planning and critical issue reviews.
- Develop referenceable experiences with the customers that can be leveraged. Coordinate with sales and marketing to create the collateral associated with these experience that can be shared with other customers as well as within BlueCat.
- Assist in the ongoing improvement of the processes, definitions and tools to drive a remarkable customer experience through activities such as retrospectives, post-mortem reviews, case reviews, etc. Be the example of a culture of innovation and accountability for customer outcomes.
- Travel to client sites and industry events is expected as well as availability to your customers when they have a need.
- Work by BlueCat’s core values.
What will you bring to the team?
- You have a passion for engaging customers. You have 5+ years’ experience managing customers in an enterprise environment and are able to demonstrate excellence in customer service
- Fluent in English and Spanish
- You have an insatiable thirst for knowledge and development and the desire to grow in your role and with the company
- You are proactive; a tenacious self-starter to the core. You thrive in a fast paced and demanding environment
- You are technically savvy with a deep desire to build and support relationships and expand the product use within a customer environment
- You are an excellent communicator - you have a way with words & can connect easily with others. You possess a strong ability to explain highly technical issues to non-technical audiences
- You recognize the need for constant improvement - always looking to do things better (both personally, as part of a team and for the company) and can showcase how you have made enhancements in previous situations
- You are capable of prioritizing and allocating resources to / focus efficiently on multiple projects
If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.
In addition, we offer a range of appealing perks, including:
A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program
Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!
BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
APPLY HERE: https://jobs.lever.co/bluecatnetworks/393d4628-5324-48c8-9b76-24f00def0605
SPANISH SPEAKING PSR - 7AM - 7PM M-F, 9AM-2PM SATURDAYS
Job Description
We are currently recruiting for roles starting in the new year!
About Us
RelateCare is based in America and Ireland.
In the USA, We have branches in Cleveland, Ohio and Arkansas, Sherwood.
RelateCare is an expert in providing innovative consulting, administrative, and clinical support solutions to our client partners, allowing them to concentrate on direct face-to-face patient care.
Our goal is to connect patients, providers, and caregivers to the right care, at the right time, in the right place resulting in exceptional experiences and outcomes for patients and providers.
Our Work Environment Includes
- Modern office setting
- Wellness programs
- Growth opportunities
We are hiring for a Spanish Speaking Patient Services Representative to provide administrative and clinical support for our growing team. The ideal candidate has a minimum of two years of administrative experience, and must be able to accommodate flexible scheduling. You should be able to work independently, handle multiple tasks at once and be a strong communicator with strong interpersonal skills. We're looking for candidates who understand the importance of working efficiently, while always putting the needs of our patients first. This position will require regular contact with patients, so successful candidates must be committed to providing both excellent service and compassionate care.
Shift available: between 7am - 7pm, Monday to Friday, 9am - 2pm Saturdays
Responsibilities
- Listening to the questions of the customers and advising them about the products or services.
- Capturing data from the patient
- Allotting time to each customer equally.
- Dealing with medical insurance companies.
- Answering the phone calls and email inquires.
- Advising the customers about insurance plans.
- Scheduling appointments for the Patient
- Candidates will need to be able to assist patients in both English and Spanish
APPLY HERE: https://relatecare.com/careers/usa-jobs/?gnk=job&gni=8a7887a18cf53356018cfe714fe92793&gns=LinkedIn%2BLimited
CUSTOMER SERVICE/ BILINGUAL SPANISH
Overview
At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count”
Responsibilities
What CubeSmart Self-Storage offers:
- Weekly Pay - Putting money in your pocket more often
- Excellent Schedule - Most shifts end at 6:00 p.m. and Sundays off*
- Competitive Hourly Pay & Bonus
- Paid Time Off - Vacation, Sick, & Holidays
- Generous Health Benefits
- 401k Retirement Plan with Company Match
- Tuition Reimbursement
- Self-Storage Discounts
In your role at CubeSmart Self-Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance.
The Assistant Property Manager is responsible for….
Customer Service
- Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5-Star service.
- Interacting face to face with customers, providing excellent service, and building rapport.
- Meeting monthly sales goals and metrics.
- Walking the property to perform lock checks and showing units to customers.
- Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
Property Maintenance
- Physical requirements include daily walks of the property, cleaning the units and the property, opening, and closing of the storage doors (up to 50 lbs.)
- Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities.
- Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors)
You’ll love working here because…
YOU WILL MAKE A DIFFERENCE - YOU WILL BELONG TO A TEAM - YOU WILL GROW WITH US
Qualifications
You’d be great in this role if you have…
- A positive and outgoing personality with a passion for helping people.
- Experience in delivering high quality customer service to a diverse customer market.
- Basic computer skills.
We also want you to know that...
- You must have the ability to work Saturdays.
- Valid driver’s license and insurance with access to reliable transportation used during the workday.
- While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
- Some locations may require Sunday hours
We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
APPLY HERE: https://careers.cubesmart.com/careers-home/jobs/22033?lang=en-us&iis=Job%20Board&iisn=Linkedin
WORK FROM HOME IN UNITED STATES
Join Our Team as a Media Search Analyst in United States!
Do you have a passion for Music, Video, and Apple products? We have an exciting remote opportunity for you! As a Media Search Analyst, you'll play a crucial role in improving Siri, the Music App, Video App Store, and HomePod experiences. With flexible hours and the convenience of working from home, this role offers you the chance to contribute to a global tech giant.
WORK LOCATION: Within United States
WORK HOURS: Flexible hours and schedule
LANGUAGES REQUIRED: English
Key Responsibilities:
- Evaluate various task types, including Music and Video judgments, within different media domains.
- Utilize online tools to assess the intent and accuracy of user queries.
- Apply your market knowledge, following provided guidelines, to determine the relevance and intent of task information for your market.
Requirements:
- Full professional fluency in English is required
- You must be living in United States for at least 1 year
- Familiarity with Apple products, must currently own an Apple device
- Must have an email address associated with an Apple ID
- Strong attention to detail and excellent communication are essential
- Ability to work independently and flexibility to new techniques/processes
- A keen interest in Internet research
- Access to a broadband internet connection, computer, and necessary software (provided at your expense)
- Preferred level of education/certification - High School degree or higher (Further opportunities may arise to contribute to other tasks on a freelance basis)
- Successful completion of online evaluations demonstrating the ability to follow guidelines
Why Join the TELUS International AI Community?
- Flexible hours to work around home life
- Better Work-Life balance
- Remote work & location independence
- Positive environmental impact
- Independent contractor role
What’s Next?
To apply for this exciting project, please follow these steps:
- Click "Apply Now" and create an account.
- Sign up and complete the required fields. Ensure the email address you use matches your primary Apple ID email.
- Confirm your email, set your password, and finalize your account. Check your spam/junk folder for confirmation emails.
- Set your country to United States and select English (United States) as your primary language. Please note that you must set up your country and primary language correctly in order to view this project.
Once the application is submitted, we will review your profile. Please give us enough time to evaluate as there is a huge volume of applications. Further updates will be sent to your email.
- Don't miss this opportunity to be part of a dynamic team working on innovative technology.
Apply today: https://jobs.telusdigital.com/en_US/careers/PipelineDetail/Media-Search-Analyst-United-States/22167
PART TIME CUSTOMER CARE REPRESENTATIVE
Thrive (Shopventory Inc., DBA Thrive) exists to help retailers and merchants run a healthy business by offering inventory management and reporting tools they need to make informed decisions.
The product is robust. This means trained support experts are a must. Helping retailers reach their goals is not easy, but it's what we do every day! So we're looking for generally awesome people to help us out!
REMOTE BILINGUAL SPANISH REPRESENTATIVE
Description
Our Bilingual Spanish Representative team starts between $37,000 - $40,000 per year ($17.75 an hour base wage and an additional $1 an hour in differential pays) plus bonus.
Representante Bilingüe en Español
Nuestro equipo bilingüe en español comienza entre $ 37 000 y $ 40 000 por año ($ 17,75 por hora de salario base y $ 1 adicionales por hora en salarios diferenciales) más bonificación.
What will I do as a Bilingual Spanish Representative?
Insurance is one of the most sustainable industries around! Look at it this way – as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual Spanish Representative are a key player. As part of our Bilingual Spanish Representative team, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide an exceptional customer experience for customers.
Duties And Responsibilities
- Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
- Educate the customers on our insurance products and services while identifying opportunities to sell additional products.
- Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
- Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
- Engage in a conversation with people from all walks of life.
- Every caller is unique, so providing and customizing assistance according to the policyholder’s needs is a crucial part of the role.
¿Qué hare como Representante Bilingüe en Español?
¡Los seguros son una de las industrias más sostenibles! Míralo de esta manera: siempre que las personas tengan activos que quieran proteger, el seguro será integral para brindar tranquilidad. Como representante bilingüe en español, representarás a uno de los principales proveedores de seguros del país al recibir llamadas entrantes de clientes potenciales para cerrar el trato en las ventas de seguros. Interactuarás con los clientes para entender sus necesidades y ofrecerles las mejores soluciones. Utilizando una sólida construcción de relaciones, proporcionarás una experiencia excepcional al cliente para los clientes.
Deberes y responsabilidades:
- Atender llamadas entrantes y realizar una consulta para identificar las necesidades del posible asegurado. Tomará el control de la conversación y combinará los productos y soluciones que mejor satisfagan esas necesidades.
- Educar a los clientes sobre nuestros productos y servicios de seguros mientras identificando oportunidades para vender productos adicionales.
- Leendo palabra por palabra y asegúrandose de que todas las coberturas y soluciones se comuniquen de manera efectiva utilizando los recursos proporcionados
- Resolver problemas y formular soluciones para los clientes investigando, analizando y resolviendo consultas sobre seguros y cuestiones relacionadas con el servicio.
- Participe en una conversación con personas de todos los ámbitos de la vida.
- Cada persona que llama es única, brindar y personalizar la asistencia de acuerdo con las necesidades del asegurado es una parte crucial de este puesto.
Why Afni?
Because with us, you matter. At Afni, you are not simply an employee, you’re part of our family.
As a Bilingual Spanish Representative, you will get:
- Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
- Full time hours. 40-hour work week.
- Job Stability. We’ve been in business since 1936.
- Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
- Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
- Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
- Referral Program. We have one of the most lucrative referral programs around.
- Career Growth. Most of our senior leadership started as agents. We promote from within!
- Annual Performance Reviews. We reward your good work with more money.
REMOTE CONTACT CENTER AGENT I (BILINGUAL NATIVE SPANISH & ENGLISH)
Why join this team
Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective relationships and engage in diligent problem solving. Take responsibility for resolving members' financial inquiries. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.
We are seeking highly skilled Contact Center/Customer Service Agents with expert-level Spanish language abilities and confirmed fluency in both Spanish and English. The ideal candidate will possess strong verbal and written communication skills in Spanish and be able to clearly articulate in English, ensuring seamless and professional interactions with members in both languages. Candidates will undergo a language assessment to evaluate their ability to understand, read, and write in both languages.
Schedule: Initially, the working hours will be 8:45 AM - 5:15 PM, Monday through Friday, with a rotating Saturday shift. However, please note that this schedule is subject to change based on performance and business needs after six months.
What You'll Do
- Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
- Utilize the service excellence model to become a trusted advisor and deepen member connections by identifying members’ needs and presenting the features and benefits of UNFCU’s products and services.
- Provide internal and external member service by responding to calls, emails or chats in all inbound queues related to product information, account details, debit/credit card inquiries, establishing new accounts for existing members, etc.
- Identify, research, and resolve member issues by providing knowledgeable and professional service. When needed, escalate concerns using appropriate channels.
- Comply with Contact Center Key Performance Indicator (KPI) goals such as adherence to schedule, average handle time, quality scores, etc. Actively seek and implement feedback from assigned supervisor to ensure performance expectations are met.
- Attend meetings, trainings and organizational events, as directed by management.
- Perform additional responsibilities as assigned.
What We're Seeking
- High School diploma, General Education Development (GED), or high school equivalent certificate. Some college coursework is preferred.
- Minimum two years of experience in a call center environment.
- Excellent oral and written communication skills
- Must be service excellence driven, with a professional attitude and empathy
- Ability to work independently and in a team environment
What Makes You Stand Out
- Call center experience; strong customer service experience
- Bilingual in (native) Spanish & English, and can demonstrate proficiency in both languages.
Who We Are
UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.
UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.
BILINGUAL CALL CENTER REPRESENTATIVE - FLORIDA
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Bilingual Call Center Representative - Remote Florida at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
- Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare.
- Develops and implements general insurance and health care policies in accordance with state and federal laws and provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions.
- Responds to provider appeals and meets with providers to resolve problems/issues. Advises provider review councils, state officials and works with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs.
- Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
- Interfaces with team members, management, and customers in reference to customer service issues. Review and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
What we're looking for
- Bilingual proficiency in English and Spanish is required
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
- Call Center Hours of Operation: 7:00 AM – 6:00 PM candidate must be able to work any assigned 8 hour shift between these hours.
- This is a remote position for candidates living in the state of Florida
- Video cameras must be used during all interviews, as well as during the initial week of orientation.
- Full-time (40 hours a week)
- Most benefits start on first day of employment
- Remote (work from home)
- In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload . Greater speeds will of course provide better performance.
- To Test your internet download and upload speed:
- Go to Google
- Search for Internet Speed Test or click here .
The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
SPANISH BILINGUAL CUSTOMER SERVICE REP (REMOTE)
*This is a DIRECT HIRE position with Allied Solutions*
Ensures deliver of excellent customer service to English and Spanish callers while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism without direct supervision. Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance. Canceling of Auto CPI per procedures and lender particulars. Working Mortgage, Escrow, Commercial, Condo and Flood accounts thoroughly per procedures and to resolution. Working level 3 inbox emails.
NOTE: This is a REMOTE DIRECT HIRE position with Allied Solutions
Job Duties And Responsibilities
Inbound Calls (75%):
- Handle incoming borrower, agent and lender calls at a professional level
- Accurately compose written information for loan histories
- Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
- Ability to follow up and resolve customer problems or issues
- Mentor fellow co-workers as requested by supervisor
- Report any system and related issues
- Correctly work Mortgage, Escrow, Commercial, Condo and Flood accounts.
- Keying escrow premium
- Resolving difficult accounts / problem solving
- All accounts need worked in accordance to all regulations
- Taking ownership of account to assure further escalation does not transpire
- Level 3 inbox emails from borrower to help rectify outstanding issues
Metrics (10%):
- Meet set goals and assigned workload expectations for productivity
- Meet and exceed Quality audits and metrics
- Ability to be coached and learn from previous errors and know what is needed to improve
- Meet monthly regarding scorecard metrics
CPI Cancel (15%):
- Review insurance policies for compliance and lender requirements as well as cancel vehicle CPI policies
- Assure CPI Cancel protocol/procedures are being followed
- Quality must be maintained to minimize premium loss
Qualifications (Education, Experience, Certifications & KSA)
- High school diploma required
- Ability to distribute and exchange information with others
- Strong attention to detail and organization skills required
- Strong problem solving and analytical abilities required
- Dependable and reliable
- Ability to acknowledge and respect confidential information
- Excellent telephone, written and verbal communication skills with strong customer service focus
- Professional interaction with employees, peers and customers required
- Ability to answers questions, correct errors and resolve discrepancies
- Ability to learn quickly
- Ability to remain composed and effective under pressure
CONTACT CENTER REPRESENTATVIE
At Verisys we are passionate about improving people’s lives. This includes our customers, the patients they serve, our clients, and our team members. A Verisys Contact Center Representative represents the first impression of our organization. They set the tone for the Verisys client experience with the highest standards and purest data.
At Verisys we take tremendous pride in the quality of our data and services; the person chosen for this role will elevate and protect the credibility and integrity of the company within the health care community – patients, providers, payers and our country’s entitlement programs that cover the most vulnerable among us. In this position, you’ll have the opportunity to create and influence a proactive and positive culture as a part of a greater team – one that celebrates successes and enjoys the journey along the way.
Please note this is a remote opportunity but you "MUST" live in one of the following states to be considered: CO, FL, GA, IL, IN, KS, KY, MA, ME, MD, MO, MI, NC, OH, OK, PA, UT, TN, WI, VA
The schedule for this position is 4/10's, from 8am - 8pm EST. Shift's will be determined during the interview process.
Must have 5G high speed internet!!!
Responsibilities:
- Provide top notch customer service in a fast-paced environment
- Educate and assist customers and health care providers with Verisys services and data
- Maintain high-performance metrics around quality, accuracy, as well as customer satisfaction
- Be able to make sound decisions while keeping the customer and company in mind
- Ability to work independently while doing what’s best for our customers
- Involved in all aspects of customer service, including solving problems, answering questions
- Ability to work with customers to ensure fantastic service
- Pragmatically and effectively communicate to both internal and external customers
- Respond promptly and efficiently to incoming requests
Requirements:
- Ability to create and deliver the best customer experience possible
- Excellent verbal and written communication skills
- The ability to work in a fast-paced environment while being organized and using your time efficiently
- Empathy to customer concerns and ability to display sincere desire to find a resolution
- Ability to meet strict attendance guidelines
- Excellent written and verbal communication skills
- Ability to adjust between technical and functional to meet audience comprehension
- Strong critical thinking skills with the ability to work through and understand the details to arrive at solutions
- Highly organized, with ability to multitask to meet or exceed deadlines in a fast-paced, changing environment
- Uncompromised approach to meet/exceed requirements
Would love to see:
- Experience in Healthcare or related industry
- Call center experience
- Bilingual Spanish/English
Awesome Benefits:
- $17 per hour
- Amazing medical, dental, and vision plans
- Generous Paid Time Off
- 11 Company Paid Holidays per year
- Short-Term and Long-term Disability & company paid Life Insurance
- 401(k) Plan with generous Company Match (100% vesting from day 1)
- Tuition Reimbursement Program
APPLY HERE: https://ats.comparably.com/api/v1/lvr/aperturehealth/eb0a7c91-c454-4b94-8f7b-acf7ead5f3c6
SUPPORT SPECIALIST (GEORGIA)
About Odyssey:
At Odyssey, our Mission is to enable access to high-quality education across the U.S. regardless of income. We do that by making Education Savings Accounts (ESAs) and microgrant programs accessible to parents and vendors, enabling millions of students across the country to choose their own education paths on the Odyssey platform. At Odyssey, our technology powers programs that collectively support more than 140,000 students across the US in accessing more than $400 million in state funding.
About the Role:
As a Support Associate, you will be the frontline of our customer support team, providing exceptional service to our users. You will handle customer inquiries, resolve issues, and ensure a positive experience for parents and students. This role requires strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment.
What You’ll Do:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints, escalating complex cases as needed.
- Provide accurate information about Odyssey’s services and programs.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve processes and enhance the customer experience.
- Participate in training and development opportunities to enhance your skills.
- Meet performance targets and contribute to team goals.
- Stay up-to-date with company policies and product knowledge.
About You:
- Must reside in the State of Georgia
- Zendesk experience is required
- 1+ years of experience in a customer support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Customer-focused with a positive attitude and professional demeanor.
- Ability to work independently and as part of a team.
- Proficiency in using customer support software and tools.
- Fluent in English; fluency in Spanish is preferred.
- High school diploma or equivalent; additional education or certifications are a plus.
Additional Details:
- This role is a remote position for candidates located in State of Georgia, U.S.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
Our Commitment to Diversity:
Odyssey encourages individuals from diverse backgrounds to apply. We are an equal opportunity employer, committed to a fair and consistent interview process. Please inform us in your application if you require accommodation to apply for or perform your job.
Why Odyssey:
Join us if you believe in the power of education as the single most important investment we can make as Americans today. Odyssey is well-capitalized, with venture capital from leading technology investors such as Andreessen Horowitz and Tusk Venture Partners. We are dedicated to making a massive impact in education in America.
CUSTOMER SERVICE REPRESENTATIVE - BILINGUAL
Bilingual Customer Service Representative
Pay from $23 to $27 per hour with significant growth and earning potential!
Plus $2 Shift Differential
California Branch
4810 South Hellman Avenue, Ontario, CA 91762
Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.
Better together! This position is on-site, and we are looking for people who share our passion.
Hours: 12:30 PM to 9 PM, 4 weekdays and 1 weekend day.
Position Responsibilities
-
Process customer orders and inquiries in a collaborative call center using world-class technology.
-
Communicate with customers over phone, email and chat.
-
Help customers navigate Uline's website and online ordering.
-
Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
Minimum Requirements
-
High school diploma or equivalent. Bachelor's degree preferred.
-
Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!
-
Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits
-
Complete medical, dental, vision and life insurance coverage and other wellness programs.
-
401(k) with 6% employer match. Multiple bonus programs.
-
Paid holidays and generous paid time off.
-
Tuition Assistance Program that covers professional continuing education.
Employee Perks
-
Best-in-class, clean, modern facilities.
-
First-class fitness center and nearby walking path.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
APPLY HER: https://www.uline.jobs/JobDetails?culture=en&jobid=R250219