JOB DESCRIPTION
At KW Puerto Rico, the Executive Administrative Assistant, is responsible to offer administrative support across the organization and the Regional Operating Principal.
RESPONSIBILITIES
REQUIREMENTS
SKILLS
RESPONSIBILITIES
REQUIREMENTS
SKILLS
Keller Williams University, ofrece programas educativo para Agentes de Bienes Raíces en Keller Williams Puerto Rico, ofreciendo tecnología y aprendizaje para alcanzar el éxito en sus negocios.
Preparación
• Grado en Marketing, Comunicaciones, Diseño Gráfico, Educación.
• Excepcionales habilidades multitarea.
• Capaz de explicar datos complejos de medios sociales de una manera comprensible.
• Sólidas habilidades para resolver problemas.
• Se requiere conocimiento de las herramientas de Google
Responsabilidades
• Trabajar en estrecha colaboración con el equipo del local para desarrollar campañas de medios educativos (Flyers/videos) que ayuden a alcanzar los objetivos de marketing.
• Elaborar informes mensuales, estadísticas del rendimiento estudiantil.
• Monitoreo y asistencia a los instructores en sus clases virtuales.
•Capaz de aprender e indagar en las plataformas de tecnología
• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Associate’s Degree in related technical discipline with six years of related technical experience preferred
• Achieve and maintain recognized and applicable technical certification(s)
• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
• Working knowledge of client technical systems
• Courteous with strong customer service orientation
• Ability to effectively communicate, both written and verbally
• Ability to learn including strong problem solving skills
• Dependable with proficient attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Ability to work as a team member, as well as independently with minimal supervision
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skillset to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels .
Administrar los procesos de Gestión Humana (capacitación, reclutamiento, selección y contratación, etc.) garantizando su cumplimiento de acuerdo a las estrategias, objetivos definidos, políticas y procedimientos establecidos.
Comunicar resultados de encuesta de Clima a las diferentes áreas y levantar planes de acción, monitoreando su ejecución y medición del impacto de las iniciativas para lograr las mejoras definidas en los índices de satisfacción.
COMPAÑÍA EN EXPANSIÓN EN BUSQUEDA DE PERSONAL.
Ofrecemos
Excelentes ingresos semanales/mensuales.
Múltiples posiciones profesionales disponibles.
Bonificaciones.
Crecimiento Personal.
Requisitos:
- Presencia impecable.
-Visa Americana o Nacionalidad Europea.
-Disponibilidad Inmediata.
EMPRESA CON PRESENCIA EN LOS ESTADOS UNIDOS.