CRYPTO CUSTOMER SERVICE
Description and Requirements
Customer Service Crypto
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
Position overview:
The Operations CSR III - B will organize, manage, control and be responsible for addressing any and all customer inquiries, received through different communication channels, ensuring the highest quality of the service provided.
Key responsibilities:
- Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission;
- Manages incoming contacts from existing or potential customers;
- Initiates outbound contacts to existing or potential customers;
- Identifies and assesses customers’ needs to achieve satisfaction;
- Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution;
- Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers;
- Meets personal/team targets;
- Maintains customer records by updating account information;
- Recommends potential products or services to management by collecting customer information and analyzing customer needs;
- Prepares product or service reports by collecting and analyzing customer information if required;
- Contributes to team effort by accomplishing related results as needed;
- Works with their line manager and all respective functions to ensure proper customer service is being delivered
- Handles changes;
- Goes the extra mile to engage customers;
- Executes other tasks related to the fulfillment of all described above.
Core Competencies:
- Managing self development
- Embracing technology
- Focusing on customers
- Giving support
Functional competencies:
- Strong oral/ written communication skills depending on channel supported
- Strong knowledge of the product/ services being supported
- Ability to manage multiple priorities and time effectively
- Ability to handle stressful situations calmly and professionally
- Knowledge in Cryptocurrencies or Financial areas - Optional
Qualifications:
- BA/BS degree preferred, preferably in business administration, Industrial Engineering, or related careers - Desirable
- English - B2:
- Oral and written comprehension
- Appropriate use of language
Additional Job Description
Customer Service Crypto
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
Position overview:
The Operations CSR III - B will organize, manage, control and be responsible for addressing any and all customer inquiries, received through different communication channels, ensuring the highest quality of the service provided.
Key responsibilities:
- Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission;
- Manages incoming contacts from existing or potential customers;
- Initiates outbound contacts to existing or potential customers;
- Identifies and assesses customers’ needs to achieve satisfaction;
- Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution;
- Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers;
- Meets personal/team targets;
- Maintains customer records by updating account information;
- Recommends potential products or services to management by collecting customer information and analyzing customer needs;
- Prepares product or service reports by collecting and analyzing customer information if required;
- Contributes to team effort by accomplishing related results as needed;
- Works with their line manager and all respective functions to ensure proper customer service is being delivered
- Handles changes;
- Goes the extra mile to engage customers;
- Executes other tasks related to the fulfillment of all described above.
Core Competencies:
- Managing self development
- Embracing technology
- Focusing on customers
- Giving support
Functional competencies:
- Strong oral/ written communication skills depending on channel supported
- Strong knowledge of the product/ services being supported
- Ability to manage multiple priorities and time effectively
- Ability to handle stressful situations calmly and professionally
- Knowledge in Cryptocurrencies or Financial areas - Optional
Qualifications:
- BA/BS degree preferred, preferably in business administration, Industrial Engineering, or related careers - Desirable
- English - B2:
- Oral and written comprehension
- Appropriate use of language
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
APPLY HERE: https://jobs.telusdigital.com/en_US/careers/PipelineDetail/Crypto-Customer-Service/65717?source=LinkedIn
CUSTOMER SUPPORT SPECIALIST (FULLY REMOTE)
How We Work
We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.
Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.
We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.
Key Responsibilities
- Effectively handles inquiries and requests from corporate and professional traders
- Continuously upgrade skill sets
- Lead by example to demonstrate full ownership of outstanding customer service
- Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
- Cross-team interactions
- You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
- Experience and a deep interest in working with Finance, Mathematics or Statistics
- Good understanding of trading and derivatives markets
- Strong analytical ability
- Experience in customer relations, ability to handle requests and inquiries is essential
- Excellent communication skills in English
- Passionate about cryptocurrency and blockchain world
- Detail-oriented
- Security and privacy focus
- Familiar with Office Suites (especially Excel)
CUSTOMER SERVICE AGENT
GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.
The Role
We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.
You Will Be Responsible For
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- Analytical and critical thinking
- Strong oral and written communication abilities.
- Advanced English Level
- Teamwork oriented
- Strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Strong computer navigation skills and PC Knowledge
- Quiet and distraction-free environment to work
- Problem-solving
- Possess self-motivation to achieve and exceed goals
- Immediate availability preferred.
What's on Offer?
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Flexible working options
CUSTOMER SUPPORT
Location: Remote (Work from home), Weekends OFF!
Applicants from other Latam countries are welcome to apply.
Only resumes in English will be accepted.**
About Us:
Learning Genie is a fast-growing SaaS EdTech company based in California. We develop leading AI-powered curriculum and assessment tools that revolutionize the teaching and learning experience in K-12 classrooms. Our innovative tools have already supported over 1 million students and 30,000+ classrooms.
At Learning Genie, we're building a dynamic and innovative team that thrives on creative thinking, mutual support, and a dedication to excellence. We offer cross-department learning opportunities and open paths to leadership roles for high-performing individuals.
If you're passionate about education and seeking a career with fast growth potential, join us in shaping the future! Learn more about us at https://www.learning-genie.com.
As a Technical Support / Account Manager /Customer Success at Learning Genie Inc, you'll play a crucial role in providing high-level technical assistance on our SaaS software users. Your responsibilities will extend beyond conventional support, involving collaboration with our customers to enhance their experience and address complex challenges. This position is designed for individuals with a proven track record, aiming for career progression into supervisory roles and contributing to solving intricate problems.
Roles & Responsibilities:
- Master our product to deliver comprehensive onboarding/training.
- Manage inbound and outbound calls with a focus on maintaining a customer satisfaction rating of 9.0 or higher.
- Identify and escalate priority issues according to customer specifications.
- Provide client support via email and phone, offering troubleshooting and solutions.
- Guide users with simple, step-by-step instructions.
- Document technical issues and solutions to provide valuable feedback to developers for product enhancement.
- Collaborate across departments for effective travel coordination and scheduling.
Who You Are:
- Previous Technical Support Experience (2+ years required).
- SaaS product support experience is a PLUS.
- Excellent oral and written communication skills in English.
- Strong analytical and problem-solving abilities.
- Adaptable to change and receptive to feedback.
- Prior experience in a Software Service Company is a plus.
Career Path:
This role is a stepping stone to an Educator Success/Account Manager position within 4-6 months for individuals who consistently demonstrate excellent results.
What do we offer?
- Weekends off.
- 40-hour working week (US time zone: 8 am - 4:30 Pacific Standard time; with 30-minute lunch)
- Salary range between $1600 to $1900 based on experience
- Monthly Bonus for high customer satisfaction scores. (up to $100)
- Special project bonus (up to $250 per quarter).
- Quick path to account managers/customer success trainers (6-12 months)
- Hiring Bonus