Description and Requirements
Customer Service Crypto
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
Position overview:
The Operations CSR III - B will organize, manage, control and be responsible for addressing any and all customer inquiries, received through different communication channels, ensuring the highest quality of the service provided.
Key responsibilities:
Core Competencies:
Functional competencies:
Qualifications:
Additional Job Description
Customer Service Crypto
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
Position overview:
The Operations CSR III - B will organize, manage, control and be responsible for addressing any and all customer inquiries, received through different communication channels, ensuring the highest quality of the service provided.
Key responsibilities:
Core Competencies:
Functional competencies:
Qualifications:
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
APPLY HERE: https://jobs.telusdigital.com/en_US/careers/PipelineDetail/Crypto-Customer-Service/65717?source=LinkedIn
How We Work
We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.
Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.
We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.
Key Responsibilities
GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.
The Role
We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.
You Will Be Responsible For
Ideal Profile
What's on Offer?
Location: Remote (Work from home), Weekends OFF!
Applicants from other Latam countries are welcome to apply.
Only resumes in English will be accepted.**
About Us:
Learning Genie is a fast-growing SaaS EdTech company based in California. We develop leading AI-powered curriculum and assessment tools that revolutionize the teaching and learning experience in K-12 classrooms. Our innovative tools have already supported over 1 million students and 30,000+ classrooms.
At Learning Genie, we're building a dynamic and innovative team that thrives on creative thinking, mutual support, and a dedication to excellence. We offer cross-department learning opportunities and open paths to leadership roles for high-performing individuals.
If you're passionate about education and seeking a career with fast growth potential, join us in shaping the future! Learn more about us at https://www.learning-genie.com.
As a Technical Support / Account Manager /Customer Success at Learning Genie Inc, you'll play a crucial role in providing high-level technical assistance on our SaaS software users. Your responsibilities will extend beyond conventional support, involving collaboration with our customers to enhance their experience and address complex challenges. This position is designed for individuals with a proven track record, aiming for career progression into supervisory roles and contributing to solving intricate problems.
Roles & Responsibilities:
- Master our product to deliver comprehensive onboarding/training.
- Manage inbound and outbound calls with a focus on maintaining a customer satisfaction rating of 9.0 or higher.
- Identify and escalate priority issues according to customer specifications.
- Provide client support via email and phone, offering troubleshooting and solutions.
- Guide users with simple, step-by-step instructions.
- Document technical issues and solutions to provide valuable feedback to developers for product enhancement.
- Collaborate across departments for effective travel coordination and scheduling.
Who You Are:
- Previous Technical Support Experience (2+ years required).
- SaaS product support experience is a PLUS.
- Excellent oral and written communication skills in English.
- Strong analytical and problem-solving abilities.
- Adaptable to change and receptive to feedback.
- Prior experience in a Software Service Company is a plus.
Career Path:
This role is a stepping stone to an Educator Success/Account Manager position within 4-6 months for individuals who consistently demonstrate excellent results.
What do we offer?