CUSTOMER SERVICE REPRESENTATIVE
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.
As the face of our customers, here’s what you will do:
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
What are your responsibilities:
- Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
- Preparing tickets, determining fares and routing to assure passenger's travel needs are met
- Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
- Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
- Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Qualifications
Minimum Qualifications:
- High school graduate or equivalent certificate
- Minimum of 18 years old
- Excellent interpersonal skills with proficiency in English and Spanish
- Comfortable working with computers, mobile devices, and new technologies
- Physical ability to stand and walk for entire shift, as well lift and handle baggage
- Ability to travel to other countries for training purposes
- Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
- Legally authorized to work in Dominican Republic without sponsorship
- Ability to meet the Company attendance standards and uniform and appearance standards
- Ability to obtain a valid US Visa
Preferred Qualifications:
- Previous airline, travel, or hospitality work experience
- Bachelor’s degree
- Hold a valid passport and US Visa
ACCOUNT EXECUTIVE FOR AI COMPANY (US-BASED)
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client, a company that is growing rapidly, is looking for account executives to onboard new customers, provide
them with support, and help them succeed. You will play a vital role in ensuring customer satisfaction by
fostering strong relationships, being responsive to customer needs, and adapting to the ever-changing
landscape of our fast-paced, fast-growing startup. This position is integral to helping them deliver a seamless
experience with their AI receptionist.
Responsibilities:
- Onboard new customers: Guide new customers through the onboarding process, ensuring a smoothtransition to using their AI receptionist service. Set up accounts, configure customer preferences, and assist with the initial setup and testing of their AI receptionist
- Test customer AI receptionists: Test calling each customer's AI receptionist, ensuring it meets high standardsof accuracy and functionality. Provide feedback and make adjustments as necessary
- Provide ongoing customer support: Serve as the main point of contact for customers, addressing their questions, troubleshooting issues, and coordinating solutions with the support team. Maintain a high level of customer satisfaction
- Manage customer success: Regularly check in with customers to ensure they are achieving their desired outcomes. Proactively address any issues and identify opportunities for improvements or upgrades
- Develop strong customer relationships: Build and maintain relationships with customers to better understand their needs and goals, fostering trust and encouraging long-term customer retention
- Facilitate email and SMS communication: Send and respond to customer emails and SMS messages in a timely and professional manner. Ensure all communications are clear, concise, and customer-focused
- Adapt to a fast-paced environment: Be flexible and willing to adjust processes and strategies as needed to meet the demands of a rapidly growing startup
Requirements
- Specific Skills:
- Experience in customer service, customer success, or account management, ideally within a startup or fast-growing company
- Excellent communication skills, both written and verbal, with proficiency in email and SMS communication
- Strong attention to detail, particularly when testing and troubleshooting AI systems
- Ability to learn quickly and adapt to new technologies and processes
- Basic technical troubleshooting skills and familiarity customer service software are a plus
- Personal Characteristics:
- Customer-oriented with a passion for helping others succeed
- Proactive and solutions-oriented, with a positive attitude toward solving challenges
- Highly organized, reliable, and able to manage multiple tasks simultaneously
- Empathetic and patient, with the ability to remain calm under pressure
- Growth mindset, eager to learn and take on new responsibilities as the company evolves
- Comfortable with ambiguity: as requirements change, we value a willingness to adapt and make decisions even when there is uncertainty
Benefits
- Competive salary paid in USD: 800 - 1300 USD
- Work From Home
- Flexible Hours: can work EST or PST time
- Professional development opportunities
- A vibrant, creative work culture
PLANIFICADOR Y COORDINADOR DE VACACIONES
Este es un puesto de trabajo remoto.
¿Eres amante de los viajes? ¿Sueñas con un negocio propio que combine libertad y una pasión por explorar el mundo? Únete como Planificador y Coordinador de Vacaciones Remoto en una emocionante oportunidad de negocio virtual.
Beneficios de la Posición:
- Sin experiencia previa necesaria: Ofrecemos capacitación completa, certificación y un sitio web para que comiences con confianza.
- Horarios flexibles: Opciones de tiempo parcial o tiempo completo, adaptándose a tu estilo de vida.
- Comisiones sin límite: Posibilidad de ingresos altos gracias a un esquema basado en comisiones.
- Herramientas innovadoras: Contamos con software recientemente lanzado que supera en rendimiento y precios a los competidores.
- Asociación con una agencia galardonada: Más de setenta años de experiencia respaldan esta oportunidad, brindándote credibilidad y apoyo constante.
Habilidades Necesarias:
- Proactividad: Capacidad para anticiparse a las necesidades de los clientes y mantenerse actualizado con las tendencias de viaje.
- Compromiso y responsabilidad: Enfocado en cumplir con altos estándares de servicio y seguimiento.
- Comunicación interpersonal: Habilidad para conectar con los clientes y entender sus deseos y expectativas.
- Organización y atención al detalle: Gestión precisa de múltiples reservas y elementos del viaje.
- Conocimientos en ventas y marketing: Oportunidad de aprender sobre marketing, redes sociales y habilidades de ventas para captar clientes y promocionar paquetes de manera efectiva.
Responsabilidades:
- Atención directa al cliente: Brindar una experiencia personalizada desde la planificación hasta la finalización del viaje.
- Gestión de viajes y reservas: Crear itinerarios únicos y detallados que cumplan con los deseos y expectativas de los clientes.
- Desarrollo de habilidades en marketing y redes sociales: Aprender técnicas efectivas para promocionar servicios y alcanzar nuevas audiencias.
Si tienes una pasión por viajar, eres responsable, comprometido y te entusiasma ayudar a otros a crear experiencias inolvidables, ¡este es el momento de unirte como Planificador y Coordinador de Vacaciones Remoto!