TECHNICAL SUPPORT REPRESENTATIVE
About Siteline
Siteline is a Series A SaaS startup in the construction billing space. We're a team of 28 full-time employees who live and work remotely across the U.S. and Canada, with a small in-person office in San Francisco as well.
What problems are we solving?
We're on a mission to modernize finance for construction, an industry that employs 1 out of every 10 workers, but lacks good software tools to get the job done. Payments in construction are fundamentally broken — the antiquated billing process hasn't evolved in decades, and construction is one of the slowest industries to get paid in. We've found a unique wedge into this huge market and are growing quickly.
Why are we building this?
Millions of hardworking people are affected by this broken system — in turn making construction more expensive and inefficient for society every year. When everyone up and down the chain is on the same page with payments, contractors can focus on actually building, instead of mountains of paperwork. We're reimagining construction finance to help contractors get paid, grow their business, and build a better future for all of us.
As a Technical Support Representative on the Forms Team, you will play a crucial role in helping Siteline achieve its goals by supporting a fundamental part of our business. Working closely with the customer success team, you will assist customers in transforming PDF forms into customer fillable forms using our internal tool. This role offers the opportunity to build foundational skills for customer success while contributing to our mission of delivering value to our customers.
Responsibilities:
- Build forms using an internal tool to transform PDF forms into customer fillable forms.
- Ensure precise alignment and sizing of fonts to maintain consistency and quality.
- Work efficiently with PDFs and Excel to optimize form creation and processing.
- Assist customers with billing inquiries, including identifying and communicating math errors to the team.
- Collaborate with teammates on strategic projects as needed to support team objectives.
- Becoming proficient in navigating the Siteline platform and providing expert assistance to customers in troubleshooting technical issues.
- Conducting thorough investigations into complex technical issues reported by customers and providing timely and effective resolutions.
What We're Looking For:
- Fluent English writing skills (fluent speaking English preferred).
- Strong math skills, persistence, and attention to detail.
- Proficiency in computer skills, including Excel and email. Ability to manipulate PDFs (annotate, change, recreate) is essential.
- Excellent communication skills and fast learner. Ability to quickly learn construction vocabulary and associated variables.
- Highly motivated, results-driven, competitive, resilient, and fearless.
- Organized with strong time management skills.
- Strong internet connection.
- Collaborative team player.
Preferred:
- Availability in US Time zones (ET to PT)
- Previous experience in a SaaS company is advantageous
- Experience in building forms is highly desirable
- Familiarity with commercial construction accounting is a plus
- Experience working in a technical support role is a plus
- Experience with support tracking systems like Zendesk is a plus
Company values
Move Quickly, Together
Speed is our advantage, but alignment is our path to victory. We will go farthest, fastest if we work in unison. Prioritize the mission, establish clear owners and deliverables, and execute with confidence.
Reach for the Sky
We are curious, open-minded, and courageous. We challenge ourselves and each other to ask more questions, push boundaries, and deliver excellence every day.
Run Lean
Construction is a scrappy industry where companies must do more with less. Same here. Operate efficiently, optimize strategically, and always get the most bang for our buck.
Be the Steel
Builds fail when the foundation is faulty. The same is true for us. Exercise good judgment, deliver on your commitments, and know your capacity—every base has its threshold, after all. Most importantly, back your teammates. We're stronger than reinforced concrete when we support each other.
Build Our Fanbase
Our mission is to grow the size of the pie for everyone in construction. We only achieve that audacious goal if we keep our customers front and center. Work tenaciously to build smarter systems that solve real problems for our customers, positively impact their businesses and lives, and make them loyal fans.
Shoot Straight
We speak directly, candidly, and respectfully. We prioritize transparency, err on over-communicating, and understand that differing opinions and perspectives are part of a healthy company. Ultimately, it's okay to disagree with—but still commit to—the chosen direction.
At Siteline, we're looking for people with passion, grit, and integrity. We encourage you to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us!
APPLY HERE: https://job-boards.greenhouse.io/sitelineinc/jobs/4370499006?gh_src=25bb3b546us
TECHNICAL SUPPORT REPRESENTATIVE
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!
Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills And Experience
- Knowledge of Windows, Mac, or Linux operating systems
- Support help desk knowledge
- Troubleshooting and problem-solving skills
- Customer support knowledge
- Active listener with flexibility to modify approach and adapt to customer needs
- At least 6 month of Technical Support Experience
Preferred Skills And Experience
- Experience working with Windows, Mac, or Linux operating systems
- Troubleshooting and problem-solving expertise
- Support help desk experience
- Customer support experience
- Experience modifying approaches and adapting to customer needs
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
PRINCIPAL SOFTWARE ENGINEER
Feuji Inc is a global technology solutions company that strives to be a trusted partner in your digital transformation journey, with a focus on empowering your organization to shift IT from a cost center to a revenue generating powerhouse focused on Cloud, Data science, and Cyber security. We are an Award-Winning IT Professional Services & Consulting firm HQ in Dallas, nearshore office in Costa Rica and have offshore offices in India.
Job Title: Principal Software Engineer
Location: Remote – Costa Rica
Type: Contract
Summary:
The Principal Software Engineer will architect, innovate and create multi-disciplinary technical and functional solutions to complex business problems. This position provides technical leadership to development and design teams and oversees all technical aspects of projects. This candidate must design and implement reusable services that are highly scalable, secure, performant, and low cost to maintain and operate.
Essential Functions:
- Architect and lead the planning, design and development of new software solutions
- Working closely with Product owners and other stakeholders to understand the requirements and design software solutions to meet the product requirements
- Solves complex and ambitious problems by crafting elegant and impactful solutions and generates concise and effective analysis, reports, and presentation for both internal and external customers.
- Contribute to technical innovations along with defining coding standards
- Mentors and supports other members of the software development team and contributes to the software development best practices.
- Serves as an expert advisor to executives on the use of current and future technologies for optimal impact on current and future business strategies and results.
- Leads innovation across the organization by exploring new technologies, demonstrating how to leverage those discoveries through proof of concept and incorporating them into the platform.
Experience:
- Typically, 12+ years Hands-on object-oriented programming in Java or Python and/or Javascript (UI) frameworks.
- Experience in Architecting and Designing software solutions for enterprise-wide web application.
Skills:
- Experience working with cloud native CI/CD tools and technologies.
- Experience with micro service architecture, end-to-end UI/API integration, and knowledge of API protocols like REST, gRPC, and graphQL.
- Strong problem-solving skills and solutioning complex problems.
- Experience in drafting best coding practices and designing highly scalable, secure, and easy to maintain software solutions.
- Solid analytical skills with the ability to refine strategic, technical roadmaps and synthesizing to make improvements and recommendations.
- Ability to continuously drive results, display a high level of confidence, inspire and motive team performance.
- Able to architect, design, review and document high level and detail solutions.
- Provide hands-on support in implementing critical components across the entire stack, from front-end, middle-tier, back-end, infrastructure and data stores to automate and scale.
- Experience in building large scale platforms that deal with real-time complex transactions, and ability to troubleshoot distributed systems.
- Knowledge of core cloud services and serverless approaches, and infrastructure as a code
- Strong understanding of Application Security best practices and Security by design.
Thanks & Regards,
Mahi
Lead Technical Recruiter | Feuji, Inc
105 Decker court, Suite # 850, Irving, Tx, 75062
MYHR LIVE SUPPORT ADVISOR [S], MHLS
Description
At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon’s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment.
Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.
As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.
You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends.
Key job responsibilities
Responsibilities
Amazon’s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be:
- Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
- Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.
- Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.
- Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
- Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.
- Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.
- Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.
- Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.
- Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.
This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!
Basic Qualifications
- 2+ years’ experience in customer service.
- Fluent communication and writing skills in English (+85%).
- Schedule flexibility (we support a 24x7 operations).
- 20MB download and 4MB upload internet speed availability.
- High School Diploma
Preferred Qualifications
- 3-4+ years of contact center or equivalent experience.
- Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
- Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
- Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development.
- Experience dealing with customers and exceptional use of empathy skills.
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DATA ENTRY SPECIALIST
At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
Data Entry Specialist at BairesDev
We are looking for Data Entry profiles to join our Talent Acquisition Team and participate in different projects made up of multicultural teams distributed throughout the world. This person must be proactive, detail-oriented, and demonstrate excellent analytical abilities as well as teamwork and multitasking skills. This is an excellent opportunity for professionals looking to advance their careers at one of the industry's fastest-growing companies!
What You Will Do:
- Support the Recruiting area in the identification and initial contact of potential candidates for our searches.
- Propose new alternatives to identify candidates.
- Identify opportunities for improvement in the area's current processes.
- Manage the notices in the different job portals with which we work and evaluate the candidates that apply to them.
- Identify and analyze professional profiles in job portals for the different searches we have open.
Here’s what we are looking for:
- Proactivity and the ability to work in a team.
- Paying close attention to detail in daily tasks.
- At least one year of previous work experience (a plus).
- Advanced English level.
How we do make your work (and your life) easier:
- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
Apply now and become part of a global team where your unique talents can truly thrive!
TECHNICAL SUPPORT REPRESENTATIVE
Job Title
Technical Support Representative
Job Title: Technical Support Representative
Position type: Permanent
Location: San Jose, Costa Rica
Job family: Customer Support
Summary Of The Role
The Customer Support Analyst team are subject matter experts on our industry leading hospitality solutions who provide advanced level of support to customers and front-line support team members.
In This Role You’ll
- Provide efficient and prompt customer service, technical support and follow-up on customer requests, in adherence with Customer Support case and phone handling policies and procedures.
- Identify issues and source the necessary information to perform analysis and conduct investigations on cases to identify root and causes.
- Provide escalation support to internal and external customers as assigned.
- Actively contribute to identifying problems and opportunities for application and process improvement.
- Collaborate with Escalation Specialist and align with other verticals to support customer situations.
- Develop and maintain advanced user and technical skills on targeted Amadeus Hospitality products and related tools, as well as a functional knowledge of the hotel industry.
- Participate in the development and advancement of targeted Amadeus Hospitality products, including process documents, as well as participating in user acceptance testing to validate functionality and client/support accuracy.
- Ensure efficient and qualitative case handling by following the defined support process and tools.
- Work in line with, and in support of, existing help desk processes and defined service levels.
- Work effectively within and across departmental teams and peer groups, developing and maintaining collaborative partnerships, including responsibility to document and transfer cases to Tier 3 and/or Level 2/3 technical teams for advanced investigation.
About The Ideal Candidate
- Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
- Education: Tertiary qualifications (or equivalent) in a relevant discipline from a college of University.
- Relevant Work Experience: Two to four years of experience within a customer service/help desk environment, supporting software products or related technical training/experience as well as hospitality experience is required.
- Business Understanding:
- Hospitality industry knowledge.
- Equal amount of technical experience and customer service experience.
- Strong customer service, problem solving, time management and team building skills are essential.
- Analytical thinking.
- Exceptional verbal and written communication skills.
- Highly motivated with demonstrated ability to work in both a team environment and independently.
Skills
- Computing: High level of computer technical aptitude, Microsoft operating systems, networks and Salesforce.
- Language Skills: Proficient in English with additional language requirements based on geographic region.
- Specific Knowledge: Hospitality industry knowledge is required.
- Other: Basic server maintenance and SQL experience are a plus.
What We Can Offer You
- Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
- Work hybrid.
- Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Working at Amadeus, you will find
TECHNICAL SUPPORT REPRESENTATIVE
About Siteline
Siteline is a Series A SaaS startup in the construction billing space. We're a team of 28 full-time employees who live and work remotely across the U.S. and Canada, with a small in-person office in San Francisco as well.
What problems are we solving?
We're on a mission to modernize finance for construction, an industry that employs 1 out of every 10 workers, but lacks good software tools to get the job done. Payments in construction are fundamentally broken — the antiquated billing process hasn't evolved in decades, and construction is one of the slowest industries to get paid in. We've found a unique wedge into this huge market and are growing quickly.
Why are we building this?
Millions of hardworking people are affected by this broken system — in turn making construction more expensive and inefficient for society every year. When everyone up and down the chain is on the same page with payments, contractors can focus on actually building, instead of mountains of paperwork. We're reimagining construction finance to help contractors get paid, grow their business, and build a better future for all of us.
As a Technical Support Representative on the Forms Team, you will play a crucial role in helping Siteline achieve its goals by supporting a fundamental part of our business. Working closely with the customer success team, you will assist customers in transforming PDF forms into customer fillable forms using our internal tool. This role offers the opportunity to build foundational skills for customer success while contributing to our mission of delivering value to our customers.
Responsibilities:
- Build forms using an internal tool to transform PDF forms into customer fillable forms.
- Ensure precise alignment and sizing of fonts to maintain consistency and quality.
- Work efficiently with PDFs and Excel to optimize form creation and processing.
- Assist customers with billing inquiries, including identifying and communicating math errors to the team.
- Collaborate with teammates on strategic projects as needed to support team objectives.
- Becoming proficient in navigating the Siteline platform and providing expert assistance to customers in troubleshooting technical issues.
- Conducting thorough investigations into complex technical issues reported by customers and providing timely and effective resolutions.
What We're Looking For:
- Fluent English writing skills (fluent speaking English preferred).
- Strong math skills, persistence, and attention to detail.
- Proficiency in computer skills, including Excel and email. Ability to manipulate PDFs (annotate, change, recreate) is essential.
- Excellent communication skills and fast learner. Ability to quickly learn construction vocabulary and associated variables.
- Highly motivated, results-driven, competitive, resilient, and fearless.
- Organized with strong time management skills.
- Strong internet connection.
- Collaborative team player.
Preferred:
- Availability in US Time zones (ET to PT)
- Previous experience in a SaaS company is advantageous
- Experience in building forms is highly desirable
- Familiarity with commercial construction accounting is a plus
- Experience working in a technical support role is a plus
- Experience with support tracking systems like Zendesk is a plus
Company values
Move Quickly, Together
Speed is our advantage, but alignment is our path to victory. We will go farthest, fastest if we work in unison. Prioritize the mission, establish clear owners and deliverables, and execute with confidence.
Reach for the Sky
We are curious, open-minded, and courageous. We challenge ourselves and each other to ask more questions, push boundaries, and deliver excellence every day.
Run Lean
Construction is a scrappy industry where companies must do more with less. Same here. Operate efficiently, optimize strategically, and always get the most bang for our buck.
Be the Steel
Builds fail when the foundation is faulty. The same is true for us. Exercise good judgment, deliver on your commitments, and know your capacity—every base has its threshold, after all. Most importantly, back your teammates. We're stronger than reinforced concrete when we support each other.
Build Our Fanbase
Our mission is to grow the size of the pie for everyone in construction. We only achieve that audacious goal if we keep our customers front and center. Work tenaciously to build smarter systems that solve real problems for our customers, positively impact their businesses and lives, and make them loyal fans.
Shoot Straight
We speak directly, candidly, and respectfully. We prioritize transparency, err on over-communicating, and understand that differing opinions and perspectives are part of a healthy company. Ultimately, it's okay to disagree with—but still commit to—the chosen direction.
At Siteline, we're looking for people with passion, grit, and integrity. We encourage you to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us!
APPLY HERE: https://job-boards.greenhouse.io/sitelineinc/jobs/4370499006?gh_src=25bb3b546us
TECHNICAL SUPPORT REPRESENTATIVE-GRAVEYARD SHIFT
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!
Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills And Experience
- Knowledge of Windows, Mac operating systems
- Support help desk knowledge
- Troubleshooting and problem-solving skills
- Customer support knowledge
- Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills And Experience
- 0 to 6 months of experience working with Windows, Mac operating systems
- Troubleshooting and problem-solving expertise
- Support help desk experience
- Customer support experience
- Experience modifying approaches and adapting to customer needs
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.