Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Buscamos agentes de ventas motivados y energéticos para unirse a nuestro equipo!

Responsabilidades:

•  Vender productos/servicios
•  Alcanzar los objetivos y resultados de ventas establecidos
• Mejorar continuamente a través de los comentarios y opiniones 

Requisitos: 

• Bachiller o estudiante universitario.
• Buena ortografía
• Buena dicción y habilidades de persuasión  
• Capacidad de adaptación a cambios
• Proactividad
• Edad: 18 – 25 años

Beneficios:

• Salario + comisiones por ventas
• Beneficios de le
• Más detalles a discutir en la entrevista

Horario: Lunes a Viernes de 7:00am - 4:00pm.

Area del puesto: ayudante general

Funciones del puesto: Asistir a los veterinarios, peluquería y limpieza 

Medición de éxito: será evaluado de acuerdo al cumplimiento de sus funciones de forma proactiva.

-Experiencia en Call Center.

- Agente de Ventas motivados y energeticos.

-Español.

-Residir en Santo Domingo Este.

Condiciones laborales

Contrato Indefinido / Pago por hora

Jornada Completa

Lunes a Viernes

Horario 7:00A.M - 4:00P.M

Salario $ 80.00 RD / HR.

El salario es por hora más muy buenas comisiones e incentivos variables, proporcionamos todos los beneficios de ley.

Habilidades de ebanista: fabricacion de muebles, elaboración de estructuras en maderas para muebles, camas, closet, cocina, entre otros.

Persona responsable y comprometido con su trabajo.

Requerimientos: 

Educación Mínima: Bachillerato

Años de experiencia: Mínimo 2 años

Edad: 23-48 años

Requisitos:

• Mínimo 2 años de experiencia
• Conocimiento de artículos ferreteros
• Servicio al cliente
• Manejo de técnicas de ventas
• Proactivo
• Bachiller
• Manejo paquete Office  
• Residente en Pantoja, Los Girasoles o Los Alcarrizos
• Referencia laboral comprobable

• Beneficios de ley
• Incentivos

Participara el proceso de etiquetado y marcaje de productos según el cliente indique.

Trabajo similar a bodeguero, controla cantidades y manipulación de cajas.

Job Description

To ensure a safe, efficient, well-maintained hotel environment while providing maintenance services to guests in a courteous, professional and engaging manner.

Responsibilities

• Assist hotel guests with any guest room maintenance issues (plumbing, lighting, electrical, painting, etc)
• Perform preventative maintenance responsibilities on all guest rooms as assigned
• Maintain all mechanical items in guest rooms and public areas.
• Work as a team to keep the back of house areas and equipment in safe, good working order.     
• Clean all work areas after completing job.
• Assists mechanics and external contractors in repairs of hotel property and equipment.
• Completion of all assigned work orders and daily tasks.
• Receive direction for house calls via radio.
• Have a thorough understanding of Omni fire alarm procedures and other emergencies.
• Have a thorough understanding of Omni Hotel rules and regulations.
• Have a thorough understanding of OSHA rules and regulations.
• Be familiar with all hotel amenities and  hotel facilities
• To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
• Maintain 4 - Star/4 – Diamond Standards of guest service
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
• Effectively operate computer, two way radio, power and hand tools required to complete responsibilities.
• Deliver personalized, memorable guest experiences by utilizing the Power of One
• Perform other duties | special projects as assigned by Engineering Management

Qualifications

• Excellent customer service and problem solving skills
• Must possess painting, basic plumbing, basic electrical, minor carpentry, lighting and computer skills. 
• Maintain a professional business appearance, attitude, and performance
• Prior building maintenance experience and/or relevant technical training  
• Walk, stand, climb, bend, reach over-head, squat and kneel for long periods at a time, as the position requires constant motion. Crawling for short periods of time.
• Move, lift, carry and push items weighing up to 50-100lbs without assistance. Candidates must be able to utilize step stools and ladders effectively.

Job Description

To ensure that all work requests pertaining to kitchens, function rooms, food outlets and public areas are maintained with a reasonable amount of repair.

Responsibilities

• Maintain all kitchen equipment and their preventive maintenance programs.
• Must be able to work independently and with limited supervision.
• Promote an open line of communication with Employees, Managers and other departments.
• Observe the Engineering safety rules and all requirements.
• Perform preventive maintenance on the kitchens and food outlets of the hotel.

Qualifications

• Must follow the posted schedule for work shifts and assignments.
• Must be able to handle frequent lifting, pushing, pulling and carrying.
• Required to perform inspections and repairs anywhere in or out of hotel property.
• Frequent bending and/or kneeling required to inspect and repair equipment.
• 100% of mobility required in all areas of hotel property and ground.
• Must be able to climb a ladder, work in high places and confined areas.
• Lift driving required | Electric saws, hand tools, drills, grinders.

Job Description

The Painter is responsible for painting, plastering, and wallpapering public areas to ensure a safe, efficient, well-maintained hotel environment.

Responsibilities

• Maintains (paint, wallpaper, plaster, etc.) all public areas and guest rooms on an on-going basis. 
• Keep the hotel decor in good condition. 
• Clean all work areas after completing job. 
• Fill out Daily Work form. 
• Have a thorough understanding of Omni's fire alarm procedures and other emergencies. 
• Have a thorough understanding of Omni Hotel rules and regulations.

Qualifications

• The successful candidate must have 2 years of previous experience as a commercial painter. 
• Must have flexible availability to include weekend, nights and holidays 
• Ability to work in the interior and exterior of the hotel and work with paints, plaster and other painting materials. 
• Attention to detail is important.

Job Description

Front Desk Agents are responsible for providing four diamond welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bellperson and Ideal Services teams.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
• Empathetically listen to guest inquiries and provide appropriate responses
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Block rooms in the computer and follow through on designated requirements
• Pre-register designated guests and prepare key packets
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Maintain confidentiality of all guests and hotel information
• Employ attention to detail in order to ensure security of guest room access.
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
• Maintain guest history files on all guests
• Accommodate room changes expediently
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Issue safe deposit boxes to guests and ensure security of key
• Monitor, send and distribute guest faxes
• Generate, print and distribute daily and weekly reports
• Resolve discrepancies on the room status report with Housekeeping
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

• Must be able to work overnight schedule
• Ability to clearly and pleasantly communicate both verbally and in writing with guests, management and co-workers, both in person and by telephone
• Ability to accurately and efficiently input information into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to compute accurate mathematical calculations
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Previous customer service experience
• Previous hotel front desk experience is strongly preferred
• Previous cashiering experience is preferred
• Previous guest relations training is preferred
• Must be able to stand up to 8 hours per shift.

Job Description

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities

• Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
• Empathetically listen to guest inquiries and provide appropriate responses
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Block rooms in the computer and follow through on designated requirements
• Pre-register designated guests and prepare key packets
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Maintain confidentiality of all guests and hotel information
• Employ attention to detail in order to ensure security of guest room access.
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
• Maintain guest history files on all guests
• Accommodate room changes expediently
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Issue safe deposit boxes to guests and ensure security of key
• Monitor, send and distribute guest faxes
• Generate, print and distribute daily and weekly reports
• Resolve discrepancies on the room status report with Housekeeping
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to accurately and efficiently input information into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to compute accurate mathematical calculations
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Previous customer service experience
• Previous hotel front desk experience is strongly preferred
• Previous cashiering experience is preferred
• Fluency in a foreign language is preferred
• Previous guest relations training is preferred

Job Description

To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

Responsibilities

• Use friendly and appropriate expressions when engaging guests
• Be fully acquainted with the different points of interest
• Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
• Ensure that the public areas, bell closet are maintained, clean and tidy
• Follow-up with guest complaints to ensure that any problems are resolved
• Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
• Utilize bell carts effectively and with caution
• Ensure the floor is covered 100% of the time, including the Front Desk
• Direct guests to the Front Desk or meeting rooms
• Call taxis and/or shuttle for guests as needed
• Assist, retrieve and load luggage for guests
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible
• Engage in conversation with as many guests as possible
• Attend all designated staff meetings and training sessions
• Complete all tasks assigned by manager
• Aid guests in locating other areas of the hotel (walk them to destination if possible)
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Qualifications

• Excellent customer service skills
• Must have strong communication, presentation, training and organizational skills
• Maintain a professional business appearance, attitude and performance
• Must be able to work a flexible schedule including, AM & PM shift, weekends and holidays
• Candidates must be able to speak fluent English

Job Description

Supervises daily operations, including coordinating and executing special projects, room deliveries, and other tasks as assigned by management. Bell captains ensure the Four Key service standards are being followed by all staff.  Additional duties may be assigned by management

Responsibilities

1. Ability to resolve guest and employee related issues that arise and communicate to manager on duty.
2. Must possess thorough knowledge of the resort’s services, outlet hours and activities. 
3. Communicate daily meetings and activities to bell staff.
4. Organizing and preparing for upcoming arrivals and groups.
5. Enforce resort and department procedures.
6. Conduct monthly safety training and enforce safety codes of practice are being followed.
7. Administer training of new associates.
8. Keep track of covered groups and room deliveries and post charges on group master accordingly.  
9. Keep accurate record of all logs and postings.
10. Assign duties as needed including rotations.
11. Create weekly schedules (to be approved my management) and track sick calls.
12. Deliver golf bags to golf starter and secure outgoing golf bags.
13. Must be able to drive vehicles with a standard transmission.
14. Clean and refuel resort vehicles as necessary

This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• To perform this job successfully, an individual must possess excellent communication and customer service skills.
• Must have a positive attitude, be able to multitask, plan, and be a team player.
• Experience at a similar style resort in a supervisory position is preferred; or equivalent combination of education and experience. 
• Ability to drive manual transmission is required. 

**NECESSARY LICENSES/ CERTIFICATIONS***

• Must have a valid state issued driver’s license and be able to provide a clean DMV printout.
• Will need to pass a pre-employment drug test.
• TIPS Alcohol Certification as well as San Diego Food Handlers Certification is required upon hire.
• Must be at least 19 years of age.

LANGUAGE SKILLS:

Ability to read, write, and comprehend simple instructions in English, short correspondence, and memos. 

REASONING ABILITY:

Ability to work independently with little supervision and ability to problem solve and offer alternative solutions.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to stand for prolonged periods, walk and run. Use hands and fingers to touch, feel, reach. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl.  The employee must be able to frequently lift and/or move up to 50 pounds and push/ pull up to 250 lbs.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and toxic or caustic chemicals.  While performing the duties of this job, the employee is frequently exposed to outside weather conditions:  heat, cold, rain, wind, and sun.  The noise level in the work environment is usually moderate.

Job Description

A VIP Coordinator is a representative of the hotel, specializing in customized guest service. It is their responsibility to encourage a courteous, honest, reputable and professional atmosphere.

Responsibilities

• Responsible for the coordination of VIP stay from pre-arrival/arrival to departure
• Acts as a liaison between VIP guests and Resort
• Prepare and distribute amenity requests 
• Completes VIP coordinator checklist
• Follow-through on all VIP requests
• Follow-up on guests concerns and complaints
• Inspect VIP rooms
• Work closely with housekeeping to ensure VIP status on rooms 
• Work with Rooms controller to block rooms appropriately based on guests’ requests. 
• Keep in close contact with past guest and future guests to ensure their stay is memorable. 
• Other tasks as assigned by management
• NON-ESSENTIAL FUNCTIONS Include The Following.
• Assist Front Office at peak times 
• This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

Qualifications

• Preferred knowlege of Front Desk Operations,
• Preferred knowledge of Opera Management System,
• Vast knowledge of the local area, friendly, caring personality, willing to go one step further to please and clean and neat in appearance. 
• High level of pre planning, organizational skills, and ability to work with all departments and associates.
• Must be able to work holidays and weekends.

Job Description

Meticulously manage and oversee the handling of all incoming or active Reservations for the hotel. Through timely and accurately confirming all Reservations the perception of absolute efficiency should be achieved and maintained.

Responsibilities

• Oversee accurate input of Reservations into system.
• Manage and maintain all FIT reservations, contracts and production.
• Manage and assist with all ESP account reservations.
• Input all definite group booking tickets into the PMS system 72hrs after turn-over date.
• Maintain system balances between Delphi and Epitome during the sales turnover process.
• Manage/access all housing group pick-up reports
• Audit group resumes prior to group's arrival
• Meet with meeting planners as necessary.
• Process earned group comps.
• Process all group numbers for the revenue management PSAs.
• Conduct/chair the CS/Revenue meeting and Revmerch meeting in the absence of the DORM.
• Appropriately assign all future groups to the GRC staff and Assistant Director of Revenue Management..
• Analyze no-show, same-day cancel, early departure and unexpected stay-over patterns
• Analyze the impact of changing mix of business ratio.
• Assist in establishing group selective sell targets and adjusting appropriately.
• Work with OMNI CRO to ensure accurate group booking information is set up for reservation accuracy.
• Process all CRO test calls on a monthly basis.
• Maximize potential room revenue by following specified selling guidelines.
• Provide directional feedback on group block pick-up and slippage.
• Provide a clear direction of group sales filling gap periods.
• Clear all room type issues prior to arrival on a daily basis.
• Detail day of arrival list daily.
• Process all travel agent commissions.
• Ensure an efficient and professional working environment with open communication
• Ensure staff is well trained and has ongoing training as needed on HIS/IBM systems.
• Ensure staff is able to describe all hotel accommodations.

Qualifications

• Knowledge of the operations of the hotel industry. 
• Dynamic, enthusiastic, creative  leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed. 
• Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others. 
• Requires knowledge of advanced sales techniques. 
• Highly developed customer service skills with strong attention to detail.   
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi experience preferred. 
• The ability to delegate, effectively train and coach 
• Must be able to work a flexible schedule including nights, weekends and holidays.

Job Description

The Revenue Management Analyst will work with the Directors of Revenue Management to provide analytic and support functions. The incumbent will assist the Central Directors by providing support with reporting requirements, forecasts, system maintenance and requires a high level of attention to detail and the ability to multi-task.

Responsibilities

• Assist with daily reports including Daily Revenue, Daily Detail, Group Pickup and any other report as directed by DORM.
• Assist the DORM in monitoring and analyzing demand patterns.
• Assist the DORM in monitoring and analyzing the effectiveness of restrictions and other selling strategies.
• Assist the DORM in Monitoring and analyzing daily future turndowns and lost business.
• Assist the DORM in Developing and implementing daily selling strategies.
• Assist the DORM in producing day by day current month and 12 month rolling forecasts.
• Produce and distribute 11 Day Operations Forecast.
• Prepare reports for, attend and participate in weekly RevMerch and Sales meetings, and Corporate RevMax meetings.
• Conduct/chair the RevMerch meeting in the absence of the DORM.
• Assist in setting strategy to fill hotel occupancy utilizing demand and pattern management.
• Work with hotel team members to produce attractive and creative package offerings.
• Work with e-commerce and other teams to promote our package offerings.
• Assist in maintaining rates and parity with all channel partners
• Work with CDORM to maintain rate and system configurations in various Omni applications
• Assist with other projects as requested and assigned from DORM and department managers

Qualifications

• BA/BS/Bachelor’s Degree in Hospitality, Business Administration, Finance, or Economics or one (1) year or more analytical experience in the hospitality industry
• Effective written and verbal communication skills
• Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others
• Goal driven and desires to produce high customer satisfaction.
• Ability to work independently with minimum supervision with strong attention to detail.
• Ability to work flexible hours, as needed, given tight project deadlines.
• Ability to communicate status, issues, designs and plans to managers, peers and business partners.
• Ability and desire to learn new technologies quickly and manage multiple tasks.
• Must adhere to organizational codes of conduct and confidentiality.
• Working knowledge of Excel required
• Experience with IDeaS RMS, OPMS and ORS and OTA Insight is a plus

• Must be able to work flexible shifts including AM/PM, weekends, and holidays

Job Description

This position will ensure all guests are greeted and seated in a friendly and courteous manner.

Responsibilities

• Greet guests when entering the restaurant with a pleasant smile and superior customer service
• Seat guests by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest
• Answer phone and record reservations for large parties
• Control high volume outside of restaurant
• Monitor dining rooms for seating availability, service, safety and well being of guests
• Assist servers when needed
• Thank every guest upon departure, invite them to return, and wish them a fond farewell

Qualifications

• Must have strong verbal and written communication skills

• Prior host experience preferred

• Must be able to multi task

• Must be able to stand and walk for an extended period of time or for an entire shift

• Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance

• Must be able to work flexible shifts including nights, weekends, and holidays

• Must have alcohol training certification (TABC/TIPS)
• Must have Food Handler permit (where applicable)

Job Description

To maintain the highest standards possible for the guest by insuring quick, efficient, and professional Food Runner / DRA services. 

Responsibilities

• Must have complete knowledge of service times and menu. 
• Must have complete knowledge of floor plan, table numbers, and seat numbers. 
• Responsible for verifying complete order on ticket to food on cold line and hot line. 
• Deliver food to correct tables according to ticket, floor plan, and seat numbers. 
• Always inquire if additional service is needed from guests upon delivery and inform server or manager. 
• Responsible for set-up of expo line with items specified in side work. 
• Must consult with supervisor on any food delivery difficulty. 
• Must minimize breakage. 
• Attend all designated staff meetings and training sessions. 
• Set up and breakdown of breakfast buffet according to time allotted. 
• Maintenance and replenishment of breakfast buffet items. Ensure items are full at all times, clean and presentable. 
• Securing all breakfast vehicles such as platters, butter dishes, bread knives as directed by manager or posted in side work. 
• Placing and receiving warehouse order daily and ensuring proper par levels of product 
• Ensuring all products is within date and using the FIFO method of storage. 
• Exposure to extreme temperatures. 
• Exterior of Hotel with exposure to weather conditions. 
• Exposure to Food and Beverage hazardous cleaning chemicals. 
• Exposure to food items and beverages. 

Qualifications

• Minimum 1 year food runner experience or DRA experience 
• Must have experience in selling and presenting wines  
• Must be able to work a variety of shifts, including weekends and holidays  
• Maintain a professional business appearance, attitude, and performance 
• Must be Food Handler and TIPS certified.  
• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift in an indoor/outdoor environments

Job Description

To wait on tables promptly, courteously and to serve the guest in any way possible.

Responsibilities

Essential Functions:

• Knowledge of fine dining service.
• Must have full familiarity with menus.
• Must have full knowledge of beverage offerings.
• Station set-up and breakdown/side-work/stocking of station.
• To polish and clean the water glasses in his/her assigned station before opening hours.
• Perform any other duties as assigned by the restaurant manager.
• Service to guests including alcoholic beverage.
• Table maintenance.
• Be pleasant, smile and greet all guests, using surnames when obtained.

Qualifications

Qualifications and Requirements:

• 2 years fine equivalent service experience.
• Flexibility in scheduling including availability on all holidays and weekends.
• Dependable; must be able to work split shifts and straight shifts.
• Willingness to cross-train and be scheduled in any dining outlet at resort, including tea service.
• Must have or obtain ABC and ServeSafe certification.
• Takes ownership of situations and ensures satisfaction.
• Is empowered to solve guest issues.
• Ability to merchandise or up sell at every table.
• Knowledge of appropriate verbiage for fine dining setting.
• Willingness to accept direction and coaching.
• Strong comprehension and speech of English language.
• Must be at least 18 years of age.
• Continuous standing, walking, hand eye coordination, and carrying/lifting of 15 to 20 pounds.

Tools and Equipment:

• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine

Job Description

To assist in managing and directing of all Housekeeping functions.  To participate in quality assurance for Housekeeping department and department cost control measures.  To provide support to the Executive Housekeeper in all areas of the Housekeeping Operation.  To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

Responsibilities

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills.  Exhibiting hospitality while striving to exceed Guest expectations.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls.
• Monitor Housekeeping inventories to ensure adequate levels are maintained.
• Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
• Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
• Prepare and complete all reports needed.  VIP’s, Due-Out’s V/D’s etc.
• Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
• Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.  Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

Qualifications

• Prior Housekeeping Supervisory Experience in Hospitality.
• High School Diploma or GED / College Degree preferred.
• Must be highly motivated and have the ability to Multi-task.
• Must be able to work independently.
• Must have the ability to lead, motivate and develop others.
• Ability to work PM shifts to include weekends, and holidays