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L1 HELPDESK
Publicado:
hace un mes
- Provide firts line assistance for information technology issues for customers in the U.S VIA phone, chat, and email.
- Successfully administer support service requests by identifying, researching, and resolving technical problems to completion
- Document all troubleshooting steps and all relevant information within trouble tickets using our ConnectWise Manage tool
- Follow up on tickets in a timely manner to ensure that we meet our SLA goals and achieve our customer service benchmarks
- Employ our management tools to apply AV controls, end user remote support, OS maintenance, mail administration (Outlook), MSO Packages support, backup systems monitoring, and more
- Update the internal knowledgebase with issue resolution details and help create and maintain proactive processes
- Assist with special projects
- Punctuality and attendance with On-Call availability
... Ver más detalles
Microsoft Exchange
MS Office 365
Paquete de Microsoft Office
PC Windows 7
Sockets TCP/IP
Windows Networks
Jornada:
completo
Contrato:
fijo
Locación:
presencial
