Limpiar
Aplicar

Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

QUIERO TRABAJAR

L1 HELPDESK

Publicado: hace un mes
  • Provide firts line assistance for information technology issues for customers in the U.S  VIA phone, chat, and email.
  • Successfully administer support service requests by identifying, researching, and resolving technical problems to completion
  • Document all troubleshooting steps and all relevant information within trouble tickets using our ConnectWise Manage tool
  • Follow up on tickets in a timely manner to ensure that we meet our SLA goals and achieve our customer service benchmarks
  • Employ our management tools to apply AV controls, end user remote support, OS maintenance, mail administration (Outlook), MSO Packages support, backup systems monitoring, and more 
  • Update the internal knowledgebase with issue resolution details and help create and maintain proactive processes
  • Assist with special projects
  • Punctuality and attendance with On-Call availability
... Ver más detalles
Microsoft Exchange MS Office 365 Paquete de Microsoft Office PC Windows 7 Sockets TCP/IP Windows Networks
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
P&P TEAM, HUMAN RESOURCES