SENIOR TEAM MANAGER PQL
Job Description
Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
About The Role
Track and monitor the performance of PQLs within your region and their assigned projects, ensuring adherence to service level agreements (SLAs) and business objectives.
You Will
- Scheduling & Coverage: Adjust schedules to meet business needs and ensure 24/7 coverage to support operational requirements.
- Training & Development: Facilitate or coordinate training for new and existing PQLs to enhance their technical and operational capabilities.
- Incident Response: Serve as the first point of contact for escalations when PQLs miss pages on PagerDuty, taking appropriate action to resolve issues promptly.
- Workload Distribution: Collaborate with fellow PQL managers to maintain balanced workloads and consistent performance standards across teams.
- Partner Integration: Work closely with the Global Disbursement Network (GDN) team to monitor and analyze the success of new partner integrations and launches.
- Cross-Functional Coordination: Build strong partnerships with external stakeholders and coordinate action across Remitly squads to address daily operational needs and disbursement challenges.
- Proactive Program Development: Design and implement new initiatives to optimize PQL effectiveness in collaboration with the Senior Program Manager.
- Subject Matter Expertise: Provide guidance to the operations team on best practices for transaction handling and operational processes.
You Have
- 5+ years of experience in financial services, preferably within the remittance industry.
- 2+ years of managerial experience with a proven track record of leading successful teams.
- Strong project management skills with the ability to prioritize and execute in a fast-paced environment.
- Excellent communication skills for managing internal and external stakeholders.
Our Benefits
- In Site Subsidized Meals
- Transportation
- Premium Language Bonus
- Employee Stock Purchase Plan (ESPP)
- Mental Health & Family Forming Benefits
- Private Life Insurance
- On site Clinic and Remitly Doctor
- Continuous learning tools & certification programs
- Reduced Working Hours per Week (from 48 to 40)
- Two consecutive days off
We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
TECHNICAL SUPPORT REPRESENTATIVE ONSITE
About Ibex
ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.
Responsibilities
- Use an empathetic and consultative approach to correspond with customers and partners over the phone.
- Troubleshoot issues and provide customized solutions.
- Provide education and training to customers to get the most out of the program product.
- Independently problem-solve with consistency; in this front-line role it is your responsibility to craft accurate outcomes that make customers time and satisfaction the priority.
- Navigate program procedures to properly escalate and coordinate the customer response in accordance with company values.
- Take ownership of the customers issue and solve the problem to fruition while delivering a high-quality experience.
- Proactively bring creative and thoughtful solutions to the team to enhance process, products, service for continuous improvement.
Qualifications
Language/Communication Skills
- Ability to fluently speak and write English
- Ability to effectively communicate your thoughts in a well-organized understandable manner.
- Demonstrates clear and polite written and oral communication.
Technical Skills
- Ability to type 25 words per minute with 90% accuracy.
- Ability to effectively navigate the internet, email and instant messaging.
- Great computer proficiency.
- Understanding of mobile applications and troubleshooting.
- Technical Support experience in prevouis roles is a plus.
Customer Focus
- Demonstrates a strong customer Orientation.
- Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
Customer Interaction Skills
- Friendly and upbeat style.
- Displays helpfulness.
- Ability to empathize with customers.
- Ability to set expectations and deliver information in a positive and articulate way.
- Ability to handle irate customers effectively.
Problem-Solving Skills
- Investigates and take action to meet customer’s needs.
- Ability to use emotional intelligence to resolve customer’s issues.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Applies systematic approach to solving problems.
- Ability to demonstrate critical thinking skills.
Interpersonal Skills
- Professional and positive interactions with others and is able to establish rapport quickly.
- Treats others with courtesy and respect.
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
- Ability to work with little or no supervision and operate within a team environment.
- Demonstration of resolution skills and capabilities within scope of job duties
Schedule Flexibility
- Ability to adapt to changes. (Working on different teams, line of businesses and on site)
- Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
- Must be able to work full-time
Benefits
We offer our employees the following comprehensive benefits and incentives plan:
- Medical Insurance
- Paid Time Off
- Paid professional training
- Employee referral bonus plan
- Free Transportation
SALES SYSTEM MANAGER
About Toptal
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
Job Summary:
As Sales System Manager, you will be responsible for owning and optimizing our sales systems, processes, and technologies to drive efficiency, productivity, and revenue growth. The ideal candidate will have a strong background in sales operations, CRM administration, and process improvement.
We are looking for someone passionate about systems, with a strong product background, and an understanding of how sales tools impact revenue by connecting the intricacies of these tools to the sales process. This role requires a curiosity for solving complex challenges. You will ensure that our Sales team has the necessary tools and optimized workflows to effectively manage their daily responsibilities. Additionally, you will provide support and coordinate with various Customer stakeholders to advance internal project initiatives and drive process improvements. In this role, you will act as the owner of all customer tools, overseeing their usage, vendor management, process improvements, and more.
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
- Lead key projects related to the optimization of the sales tools (SFDC, Salesloft, Gong, LinkedIn Sales Navigator, among others).
- Manage a small team focused on account assignment, overseeing all sales tool administration and leading enrichment efforts to ensure data accuracy and process efficiency.
- Manage the configuration and ensure an optimized set-up for our sales tools to ensure it meets the needs of our sales team and aligns with business objectives.
- Implement and manage integrations between our sales tools to streamline processes and improve data accuracy.
- Manage the renewal, licensing, budget, and features of customer sales tools, ensuring they are configured effectively to meet the needs of our business and sales team.
- Develop and maintain sales processes and workflows within the CRM system and tools, including lead management, opportunity tracking, and forecasting.
- Develop and maintain comprehensive documentation for sales tools and processes, ensuring consistency and ease of access for the team.
- Provide training and support to sales team leaders and members on CRM best practices, processes, and system functionality.
- Partner with cross-functional teams, including Marketing, Engineering, and Product, to ensure alignment and integration of sales systems and processes.
- Coordinate work and prioritization for Salesforce Product Enhancement between Customer and Engineering.
- Stay informed about industry best practices, emerging technologies, and trends in sales operations to continuously improve our sales systems and processes.
- Willingness to roll up your sleeves and actively engage in day-to-day operations, tackling challenges and driving solutions across the sales systems landscape.
In the first week, expect to:
- Onboard and integrate into Toptal.
- Rapidly begin learning about Toptal’s history and vision.
- Familiarize yourself with the Customer initiatives, and projects and how they are aligned with Toptal’s overall success.
- Meet the Customer team and your key stakeholders to begin uncovering individual and team priorities.
In the first month, expect to:
- Learn the true value of Toptal by completing onboarding training, shadowing calls, and meeting with key stakeholders.
- Explore Toptal’s tools and resources to understand how they are currently used.
- Familiarize yourself with Toptal’s Sales tools and tech stack.
- Familiarize yourself with the sales processes and systems workflows.
- Familiarize yourself with existing Sales Operations and Systems processes.
- Shadow ongoing Salesforce and other sales tools initiatives to familiarize yourself with cross-functional teams and projects.
In the first three months, expect to:
- Lead new Salesforce Projects aligned with the Customer Salesforce Roadmap, while exercising discretion and independent judgment.
- In partnership with the Engineering team, build and manage salesforce objects and workflows.
- Begin to identify areas for improvement on existing processes and scope additional opportunities.
- Review and assess the impact and spend of each sales tool at Toptal, identifying essential features and eliminating those that are not needed to optimize tool efficiency and cost-effectiveness.
In the first six months, expect to:
- Identify additional areas of opportunity to strengthen the Sales System tool, leading systems improvement proposals to Customer Leadership, recommending processes best practices to ensure data quality and optimizing processes for our sales teams.
- Ensure we have the best tools and processes for our Sales team to drive better sales outcomes and revenue.
In the first year, expect to:
- Own or assume a key role in designing and leading Toptal’s Customer Sales Tool roadmap by leading key strategic system projects and providing recommendations regarding how to improve Tools.
- Be the subject matter expert for all sales systems and tool questions and intricacies.
- Become a trusted business partner to Customer Leadership and other Senior Leadership across Toptal.
Qualifications and Job Requirements:
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field is required.
- 5 years of experience in sales operations, CRM administration, or a related field.
- Proven experience administering and optimizing CRM systems (e.g., Salesforce, HubSpot).
- Experience with sales process design, implementation, and optimization.
- Salesforce Administrator certification is strongly preferred.
- Experience with sales enablement tools and technologies (e.g., sales engagement platforms, analytics tools) is a plus.
- Strong analytical skills with the ability to analyze data, identify trends, and make data-driven recommendations.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Highly organized with the ability to manage multiple projects simultaneously.
- Collaborative. Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
- Proactive. Understand our shared mission, and be willing to put in the work required to drive us to that goal.
- Organized. The nature of this role requires that you understand multiple priorities and the timelines associated with each and execute with operational efficiency being top of mind.
- Meticulous. Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
- Coachable. This role requires the ability to synthesize feedback and put it into action.
- Executive Communicator. In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies - is paramount to success.
- Trusted Business Partner. You must be relationship-driven.
- Innovator: This role favors those experienced in successfully launching externally facing materials to sales teams.
- You don’t take yourself too seriously; you have a sense of humor and are comfortable with sarcasm.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
APPLY HERE: https://www.toptal.com/careers/sales-system-manager?lever-source=LinkedIn
SALES SUPPORT SPECIALIST
Are you a self-starter with a knack for organization and a natural ability to connect with people? We’re looking for a Sales Support Specialist to join our team and play a key role in supporting our sales operations and ongoing growth—ensuring accurate data management, efficient order processing, and exceptional customer experience. If you’re meticulous, proactive, and ready to grow with us, this role offers a chance to make a direct impact, sharpen your skills, and thrive in a team-oriented environment. Strong interpersonal skills and a genuine enjoyment of building relationships are essential. If you’re eager to take ownership, problem-solve proactively, and collaborate with a supportive team, we’d love to hear from you!
*IMPORTANT APPLICATION NOTES:*
- Resumes must be submitted in English. Resumes submitted in other languages will not be considered.
- Location Requirement: You must be located in a time zone no more than 2 hours different from Central time (Austin) or Eastern time (Boston).
- You must be a native or bilingual English speaker (C1 - C2 level).
- If you'd like to move your application to the head of the pack, email a short video (sharing something you’re passionate about that we wouldn’t learn from your resume) along with your resume in English to hireme@plumdirectmarketing.com. Be sure to mention your name and where you’re located in your video!
What You’ll Be Doing:
1. Client Engagement & Communication
- Engage with potential clients over the phone, proactively making cold calls to introduce our services and generate leads for the sales team.
- Maintain a professional, positive demeanor while establishing initial contact with prospects.
2. Order Preparation & Print Review
- Review print mail pieces before orders are finalized, ensuring accuracy and high attention to detail.
- Collaborate with internal teams to process orders, working with software and third-party providers (e.g., custom demographic lists, landing pages, etc.) to meet deadlines.
3. Lead Generation & Marketing Support
- Develop and launch marketing campaigns to attract new leads (e.g., creating and scheduling emails via Mailchimp, running Facebook/Meta ads).
- Brainstorm with the sales team to optimize current strategies and identify fresh campaign ideas.
- Manage contact and lead lists, ensuring consistent messaging and timely follow-up.
4. Lead Reservations & Data Management
- Submit and maintain lead reservations in the reservation system for client campaigns.
- Update and manage client mail lists, keeping data clean and up to date for future orders.
- Maintain detailed records in HubSpot CRM, performing routine audits to ensure data integrity.
5. Process Improvement & Initiative
- Proactively identify ways to streamline workflows and enhance the overall customer experience.
- Tackle additional administrative tasks as needed, demonstrating flexibility and a willingness to take on new challenges.
What We’re Looking For:
- English Proficiency: C1–C2
- Proactive, Self-Motivated Mindset: You take ownership of your work and constantly look for ways to help the team succeed.
- Exceptional Interpersonal Skills: You’re positive, professional, and comfortable calling new contacts to introduce our services and building authentic relationships.
- Strong Communication Skills: Your written and verbal abilities (including grammar and proofreading) are top-notch.
- Attention to Detail: You catch the small things others might miss, ensuring accuracy in everything you do.
- Multi-Tasking Ability: You can juggle multiple responsibilities in a fast-paced environment and meet deadlines effectively.
- Customer Satisfaction and Customer Service skills.
- Bachelor's degree in Business Administration or related field is a plus.
- Experience in the marketing or sales industry.
Technical Experience:
- Microsoft Office Expertise: Especially Excel—you’ll manage spreadsheets, reports, and documentation with confidence.
- Experience with HubSpot CRM (or a comparable tool) is preferred; if not, you’re eager to learn.
- Mailchimp and Facebook/Meta Ads Experience: Familiarity with email marketing platforms and social ad campaigns will help you hit the ground running.
Why You’ll Love Working With Us:
- Competitive Salary: Starting monthly base salary of $750 - $950 USD (DOE)
- + potential for COMMISSION based on sales and lead generation
- Generous Paid Time Off: Start with 15 days per year—growing with your tenure—so you can rest, recharge, and stay balanced.
- Paid Holidays: U.S. holidays
- Casual Work Atmosphere: Enjoy a relaxed, friendly environment that promotes creativity and open communication, built on integrity, transparency, and autonomy.
- Varied Role: From administrative tasks to marketing campaigns, you’ll develop a diverse skill set and stay engaged.
- Ownership & Autonomy: We support our team members to take initiative and run with their best ideas.
Show Us Your Personality:
Want to stand out from the crowd? Skip right to our screening stage by sharing a short video about something you’re passionate about that we wouldn’t learn from your resume. Email your video along with your resume in English to hireme@plumdirectmarketing.com. It’s a great way for us to see your personality and get a feel for how you might fit in with our team. If videos aren't your thing, don’t stress too much about it — just be yourself!
Working Hours:
8:00 AM - 5:00 PM Eastern Standard Time
About Plum:
We're a leading direct mail marketing company, celebrated for our rich legacy of serving a national client base of financial and insurance professionals. We boost client acquisition, amplify brand visibility, and maximize ROI through multi-channel marketing solutions. As a family-owned and operated business, we're committed to personalized service, innovation, and fostering lasting fruitful partnerships. We take a consultative approach in partnering with clients from diverse industries, including financial, legal, dental, healthcare, real estate, and beyond. We guide small business owners and entrepreneurs through targeted lead generation and strategic marketing campaigns for sustainable growth.
SALES SPECIALIST
As a Sales Specialist, you will be the first point of contact for potential clients, playing a critical role in converting leads into opportunities. Your ability to understand client needs and provide a smooth onboarding experience will set the foundation for long-term success.
Responsibilities:
- Respond promptly to incoming leads via phone, email, and other communication channels.
- Qualify potential clients by understanding their needs and matching them with the right solutions.
- Clearly communicate the benefits of our services and address initial inquiries or concerns.
- Maintain accurate records of client interactions and status updates in the CRM system.
- Collaborate with the sales and onboarding teams to ensure a seamless client handoff.
- Meet or exceed intake targets and KPIs.
What We're Looking For:
- At least 2 years of experience in sales, customer service, or a related role, with a focus on lead conversion.
- Excellent communication and interpersonal skills.
- Strong ability to build rapport and establish trust with prospective clients.
- Highly organized and detail-oriented, with proficiency in CRM tools.
- Motivated, proactive, and comfortable working in a remote setting.
What We Offer:
- Earn a salary rate of US $5 - $7 per hour for a full-time commitment of 40 hours per week.
- Work from Home, no commute!
- Healthcare
- Monthly $25 WIFI allowance
- Paid time off and sick leaves
- Attendance Bonus
- Retirement Plan
- Commissions & Bonuses
SALES SYSTEM MANAGER
About Toptal
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
Job Summary:
As Sales System Manager, you will be responsible for owning and optimizing our sales systems, processes, and technologies to drive efficiency, productivity, and revenue growth. The ideal candidate will have a strong background in sales operations, CRM administration, and process improvement.
We are looking for someone passionate about systems, with a strong product background, and an understanding of how sales tools impact revenue by connecting the intricacies of these tools to the sales process. This role requires a curiosity for solving complex challenges. You will ensure that our Sales team has the necessary tools and optimized workflows to effectively manage their daily responsibilities. Additionally, you will provide support and coordinate with various Customer stakeholders to advance internal project initiatives and drive process improvements. In this role, you will act as the owner of all customer tools, overseeing their usage, vendor management, process improvements, and more.
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
- Lead key projects related to the optimization of the sales tools (SFDC, Salesloft, Gong, LinkedIn Sales Navigator, among others).
- Manage a small team focused on account assignment, overseeing all sales tool administration and leading enrichment efforts to ensure data accuracy and process efficiency.
- Manage the configuration and ensure an optimized set-up for our sales tools to ensure it meets the needs of our sales team and aligns with business objectives.
- Implement and manage integrations between our sales tools to streamline processes and improve data accuracy.
- Manage the renewal, licensing, budget, and features of customer sales tools, ensuring they are configured effectively to meet the needs of our business and sales team.
- Develop and maintain sales processes and workflows within the CRM system and tools, including lead management, opportunity tracking, and forecasting.
- Develop and maintain comprehensive documentation for sales tools and processes, ensuring consistency and ease of access for the team.
- Provide training and support to sales team leaders and members on CRM best practices, processes, and system functionality.
- Partner with cross-functional teams, including Marketing, Engineering, and Product, to ensure alignment and integration of sales systems and processes.
- Coordinate work and prioritization for Salesforce Product Enhancement between Customer and Engineering.
- Stay informed about industry best practices, emerging technologies, and trends in sales operations to continuously improve our sales systems and processes.
- Willingness to roll up your sleeves and actively engage in day-to-day operations, tackling challenges and driving solutions across the sales systems landscape.
In the first week, expect to:
- Onboard and integrate into Toptal.
- Rapidly begin learning about Toptal’s history and vision.
- Familiarize yourself with the Customer initiatives, and projects and how they are aligned with Toptal’s overall success.
- Meet the Customer team and your key stakeholders to begin uncovering individual and team priorities.
In the first month, expect to:
- Learn the true value of Toptal by completing onboarding training, shadowing calls, and meeting with key stakeholders.
- Explore Toptal’s tools and resources to understand how they are currently used.
- Familiarize yourself with Toptal’s Sales tools and tech stack.
- Familiarize yourself with the sales processes and systems workflows.
- Familiarize yourself with existing Sales Operations and Systems processes.
- Shadow ongoing Salesforce and other sales tools initiatives to familiarize yourself with cross-functional teams and projects.
In the first three months, expect to:
- Lead new Salesforce Projects aligned with the Customer Salesforce Roadmap, while exercising discretion and independent judgment.
- In partnership with the Engineering team, build and manage salesforce objects and workflows.
- Begin to identify areas for improvement on existing processes and scope additional opportunities.
- Review and assess the impact and spend of each sales tool at Toptal, identifying essential features and eliminating those that are not needed to optimize tool efficiency and cost-effectiveness.
In the first six months, expect to:
- Identify additional areas of opportunity to strengthen the Sales System tool, leading systems improvement proposals to Customer Leadership, recommending processes best practices to ensure data quality and optimizing processes for our sales teams.
- Ensure we have the best tools and processes for our Sales team to drive better sales outcomes and revenue.
In the first year, expect to:
- Own or assume a key role in designing and leading Toptal’s Customer Sales Tool roadmap by leading key strategic system projects and providing recommendations regarding how to improve Tools.
- Be the subject matter expert for all sales systems and tool questions and intricacies.
- Become a trusted business partner to Customer Leadership and other Senior Leadership across Toptal.
Qualifications and Job Requirements:
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field is required.
- 5 years of experience in sales operations, CRM administration, or a related field.
- Proven experience administering and optimizing CRM systems (e.g., Salesforce, HubSpot).
- Experience with sales process design, implementation, and optimization.
- Salesforce Administrator certification is strongly preferred.
- Experience with sales enablement tools and technologies (e.g., sales engagement platforms, analytics tools) is a plus.
- Strong analytical skills with the ability to analyze data, identify trends, and make data-driven recommendations.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Highly organized with the ability to manage multiple projects simultaneously.
- Collaborative. Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
- Proactive. Understand our shared mission, and be willing to put in the work required to drive us to that goal.
- Organized. The nature of this role requires that you understand multiple priorities and the timelines associated with each and execute with operational efficiency being top of mind.
- Meticulous. Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
- Coachable. This role requires the ability to synthesize feedback and put it into action.
- Executive Communicator. In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies - is paramount to success.
- Trusted Business Partner. You must be relationship-driven.
- Innovator: This role favors those experienced in successfully launching externally facing materials to sales teams.
- You don’t take yourself too seriously; you have a sense of humor and are comfortable with sarcasm.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
APPLY HERE: https://www.toptal.com/careers/sales-system-manager?lever-source=LinkedIn
ASSISTANT ACCOUNT EXECUTIVE
Datacenters.com is seeking a proactive, results-driven, and customer-focused Account Executive to manage client relationships and ensure the successful delivery of our services. This remote position requires exceptional communication skills, strong organizational abilities, and the ability to address client concerns promptly while delivering value to clients. The ideal candidate will manage the entire sales cycle, from lead management to closing deals, working closely with both vendors and customers to ensure seamless communication and service delivery.
Responsibilities
● Manage the entire sales cycle, from lead management to closing deals.
● Proactively communicate with new leads and active customers to address their needs and maintain engagement.
● Maintain detailed reports, manage your book of business, and follow up diligently on all leads.
● Demonstrate proactive follow-up practices, ensuring no opportunity is left to guesswork.
● Identify and pursue the next steps with leads and clients, focusing on continuous follow-through and engagement.
● Collaborate with internal teams to ensure the process is completed for new customers.
● Provide regular updates and insights to the management team on sales leads and opportunities.
● Ensure all sales activities are logged accurately in CRM platforms and adhere to company standards.
Requirements and Skills
● Proven track record in sales or account management, preferably in technology or service-based industries is a plus.
● Strong communication and interpersonal skills.
● Proficiency in using CRM platforms to track leads, opportunities, and performance.
● Excellent organizational skills and attention to detail.
● Driven personality with a results-oriented mindset.
● Ability to work independently and as part of a remote team.
● Positive attitude with a commitment to continuous improvement.
● Excellent communication skills (English).
● Ability to troubleshoot processing errors and find effective solutions.
● Knowledge of data integrity and security policies.
CUSTOMER SUCCESS
Agent Base is an innovative cloud-based CRM software company specializing in recruiting solutions for insurance agents across North America. Our mission is to streamline the recruiting process with our all-in-one CRM system, making it easier and more efficient for our clients to grow their organizations.
The Role
Role Objective
GO HIGH LEVEL EXPERIENCE IS REQUIRED.
As a Customer Success Manager at Agent Base, your primary goal is to ensure customer satisfaction and loyalty. You'll be the cornerstone in building and maintaining positive relationships between Agent Base and its customers, driving our commitment to deliver exceptional service and support.
Key Responsibilities
- Account setup
- Onboarding and training new clients to ensure they are up and running with our CRM software.
- Managing customer accounts and maintaining ongoing communication to understand and meet their needs.
- Providing support and innovative solutions to customer queries and issues.
- Advocating for customer needs and feedback within the company.
- Developing and executing effective customer retention strategies.
- Building and nurturing strong, long-lasting client relationships.
Ideal Profile
Skills And Qualifications
- Required: Proficiency in CRM-style softwares.
- Preferred (but not mandatory): Experience with GoHighLevel.
- Required: Minimum of 5 years experience as a Customer Success Manager.
- Experience in insurance recruiting is a plus but not required.
Personal Attributes
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a knack for creative solutions.
- Empathy and the ability to connect with customers on a personal level.
- You are familiar with basic domain setup
- You are comfortable with Intercom or similar customer support tools
- You are comfortable with Asana
- You have at least 1 year experience, ideally within a Customer Success / Technical Support role.
- You have excellent communication and interpersonal skills.
- You have working knowledge of Go High Level
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong team player who can manage multiple stakeholders
What's on Offer?
- Work alongside & learn from best in class talent
- Opportunity within a company with a solid track record of performance
- Leadership Role
LINK: https://agentbase.snaphunt.com/job/B2KJXAOIC2-NI-142?source=linkedin
CUSTOMER SERVICE REPRESENTATIVE
Acerca del empleo
Company: Leading Call Center for a Fast-Growing Hospitality Chain
Are you a goal-oriented individual with a passion for delivering top-notch customer service? Join our dynamic team as a Reservations Call Center Agent where you’ll be an essential part of converting inbound calls into bookings for a fast-growing budget hospitality chain.
Key Responsibilities:
- Handle high volumes of incoming calls and convert inquiries into bookings.
- Provide information on property locations, availability, rates, and special promotions.
- Answer customer questions in a professional and friendly manner.
- Work in rotating shifts, including night shifts, as our service operates 24/7.
Requirements:
- Work from home setup with a good quality computer, high-speed internet, noise-canceling headset, and power backup.
- Fast typing speed (minimum 40 words per minute).
- Strong attention to detail and accuracy.
- Ability to multi-task in a fast-paced environment.
- Bilingual in Spanish and English (fluency in both languages is a must).
- At least 1 year of call center experience.
- Goal-oriented and driven to succeed.
Working Hours:
- 8 hours per day, 6 days a week.
If you thrive in a fast-paced environment and meet the qualifications above, we want to hear from you!
Apply Now and be a part of a growing, exciting team!
SALES SUPPORT SPECIALIST
Are you a self-starter with a knack for organization and a natural ability to connect with people? We’re looking for a Sales Support Specialist to join our team and play a key role in supporting our sales operations and ongoing growth—ensuring accurate data management, efficient order processing, and exceptional customer experience. If you’re meticulous, proactive, and ready to grow with us, this role offers a chance to make a direct impact, sharpen your skills, and thrive in a team-oriented environment. Strong interpersonal skills and a genuine enjoyment of building relationships are essential. If you’re eager to take ownership, problem-solve proactively, and collaborate with a supportive team, we’d love to hear from you!
*IMPORTANT APPLICATION NOTES:*
- Resumes must be submitted in English. Resumes submitted in other languages will not be considered.
- Location Requirement: You must be located in a time zone no more than 2 hours different from Central time (Austin) or Eastern time (Boston).
- You must be a native or bilingual English speaker (C1 - C2 level).
- If you'd like to move your application to the head of the pack, email a short video (sharing something you’re passionate about that we wouldn’t learn from your resume) along with your resume in English to hireme@plumdirectmarketing.com. Be sure to mention your name and where you’re located in your video!
What You’ll Be Doing:
1. Client Engagement & Communication
- Engage with potential clients over the phone, proactively making cold calls to introduce our services and generate leads for the sales team.
- Maintain a professional, positive demeanor while establishing initial contact with prospects.
2. Order Preparation & Print Review
- Review print mail pieces before orders are finalized, ensuring accuracy and high attention to detail.
- Collaborate with internal teams to process orders, working with software and third-party providers (e.g., custom demographic lists, landing pages, etc.) to meet deadlines.
3. Lead Generation & Marketing Support
- Develop and launch marketing campaigns to attract new leads (e.g., creating and scheduling emails via Mailchimp, running Facebook/Meta ads).
- Brainstorm with the sales team to optimize current strategies and identify fresh campaign ideas.
- Manage contact and lead lists, ensuring consistent messaging and timely follow-up.
4. Lead Reservations & Data Management
- Submit and maintain lead reservations in the reservation system for client campaigns.
- Update and manage client mail lists, keeping data clean and up to date for future orders.
- Maintain detailed records in HubSpot CRM, performing routine audits to ensure data integrity.
5. Process Improvement & Initiative
- Proactively identify ways to streamline workflows and enhance the overall customer experience.
- Tackle additional administrative tasks as needed, demonstrating flexibility and a willingness to take on new challenges.
What We’re Looking For:
- English Proficiency: C1–C2
- Proactive, Self-Motivated Mindset: You take ownership of your work and constantly look for ways to help the team succeed.
- Exceptional Interpersonal Skills: You’re positive, professional, and comfortable calling new contacts to introduce our services and building authentic relationships.
- Strong Communication Skills: Your written and verbal abilities (including grammar and proofreading) are top-notch.
- Attention to Detail: You catch the small things others might miss, ensuring accuracy in everything you do.
- Multi-Tasking Ability: You can juggle multiple responsibilities in a fast-paced environment and meet deadlines effectively.
- Customer Satisfaction and Customer Service skills.
- Bachelor's degree in Business Administration or related field is a plus.
- Experience in the marketing or sales industry.
Technical Experience:
- Microsoft Office Expertise: Especially Excel—you’ll manage spreadsheets, reports, and documentation with confidence.
- Experience with HubSpot CRM (or a comparable tool) is preferred; if not, you’re eager to learn.
- Mailchimp and Facebook/Meta Ads Experience: Familiarity with email marketing platforms and social ad campaigns will help you hit the ground running.
Why You’ll Love Working With Us:
- Competitive Salary: This role starts at $750 - $950 USD per month (DOE)
- Generous Paid Time Off: Start with 15 days per year—growing with your tenure—so you can rest, recharge, and stay balanced.
- Paid Holidays: U.S. holidays
- Casual Work Atmosphere: Enjoy a relaxed, friendly environment that promotes creativity and open communication, built on integrity, transparency, and autonomy.
- Varied Role: From administrative tasks to marketing campaigns, you’ll develop a diverse skill set and stay engaged.
- Ownership & Autonomy: We support our team members to take initiative and run with their best ideas.
Show Us Your Personality:
Want to stand out from the crowd? Skip right to our screening stage by sharing a short video about something you’re passionate about that we wouldn’t learn from your resume. Email your video along with your resume in English to hireme@plumdirectmarketing.com It’s a great way for us to see your personality and get a feel for how you might fit in with our team. If videos aren't your thing, don’t stress too much about it — just be yourself!
Working Hours:
8:00 AM - 5:00 PM Eastern Standard Time
About Plum:
We're a leading direct mail marketing company, celebrated for our rich legacy of serving a national client base of financial and insurance professionals. We boost client acquisition, amplify brand visibility, and maximize ROI through multi-channel marketing solutions. As a family-owned and operated business, we're committed to personalized service, innovation, and fostering lasting fruitful partnerships. We take a consultative approach in partnering with clients from diverse industries, including financial, legal, dental, healthcare, real estate, and beyond. We guide small business owners and entrepreneurs through targeted lead generation and strategic marketing campaigns for sustainable growth.
SALES DEVELOPMENT REPRESENTATIVE
Sales Development Representative
Job Summary:
We are seeking a proactive Sales Development Representative to play a crucial role in expanding our client base within the staffing industry. The ideal candidate will engage with potential clients through various channels, assess their cleaning needs, and schedule appointments for our CEO.
Key Responsibilities:
- Develop a comprehensive understanding of our services, including specialized solutions for various industries.
- Initiate outbound calls (80-150 per day)
- Utilize LinkedIn and other platforms to generate leads.
- Schedule appointments.
- Initiate follow-up communications with prospects to address any outstanding questions or concerns, nurturing leads through the sales pipeline and providing timely updates to the management team.
- Seek feedback from clients and colleagues to identify areas for improvement, actively participating in training sessions and professional development opportunities to enhance sales skills and industry knowledge.
Requirements:
- Degree in Business Administration, Marketing, or a related field.
- Previous experience in sales roles.
- Strong communication skills.
- Proven track record of meeting and exceeding sales targets in a competitive environment.
- Proficiency in CRM software and other sales tools.
- Exceptional organizational skills, with the ability to manage multiple leads and priorities effectively.
- Flexible and adaptable approach to changing client needs and market dynamics.
- Commitment to delivering exceptional customer service and building long-term client relationships.
IT SUPPORT ENGINEER / OFFICE ASSISTANT
Job Title: IT Support Engineer / Office Assistant
Job Purpose:
This position primarily provides technical support to one of Excello's key clients and assists with office operations. The role involves remote support for Windows and Mac systems, networking, cloud platforms, and various online tools. Additionally, the position requires handling administrative tasks such as documentation, communication, scheduling, and billing support.
Duties and Responsibilities:
Technical Support:
- Set up and maintain computer networks.
- Configure and install printers, routers, access points, and firewalls.
- Perform software installations, updates, and recoveries.
- Troubleshoot hardware and software issues for servers and workstations.
- Remove viruses, malware, and unwanted software.
- Optimize system performance and perform routine maintenance.
- Back up data before performing any technical work.
- Upgrade hardware components (RAM, hard drives, network cards, etc.).
- Provide support for cloud solutions like Microsoft 365, SharePoint, and Google Workspace.
Office Assistance:
- Answer and direct phone calls; take and relay messages.
- Document technical support tasks using relevant software (e.g., Autotask, IT Glue).
- Manage support emails and schedule appointments.
- Assist with research on technology-related issues and solutions.
- Create and follow up on quotes and purchase orders.
- Support billing processes and vendor communications.
- Assist clients in person and resolve queries promptly.
Qualifications:
- Education: Associate’s Degree in a relevant field.
- Experience:
- Minimum 3 years in technical support.
- 5 years in customer service (required).
- Skills:
- Proficiency in Windows and Mac operating systems.
- Networking and computer knowledge (certifications are a plus).
- Excellent English communication skills (verbal and written).
- Strong organizational and time management skills.
- Customer-focused with a friendly attitude.
- Coachable and eager to learn.
APPLY: https://excello.applytojob.com/apply/ZVMdgaeDsX/IT-Support-Engineer-Office-Assistant
CUSTOMER EXPERIENCE MANAGER - (HR30848DN)
Acerca del empleo
Job Title: Customer Experience Manager
Location: Remote (EST Time zone)
Salary Range: up to 1250 USD
Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking a proactive and customer-focused Customer Experience Manager to ensure the smooth operation of our client services and administrative processes. This role involves managing customer interactions, maintaining internal systems, and supporting the overall efficiency of the business.
Key Responsibilities:
- Manage client inquiries and provide exceptional customer service.
- Maintain and utilize company-specific software, such as CompanyCam and HousecallPro, for efficient operations.
- Assist with administrative tasks, ensuring timely and accurate record-keeping.
- Support team members with scheduling, project tracking, and client communications.
- Collaborate with management to streamline processes and improve customer experience.
Qualifications:
- Proficiency in Microsoft Office Suite and ability to quickly learn company-specific software.
- Strong written and verbal communication skills in English.
- Excellent organizational and multitasking abilities.
- Customer service experience, preferably in the construction or insulation industries.
Preferred Skills:
- Basic knowledge of the construction or insulation industries.
- Experience working with software like CompanyCam and HousecallPro.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.
APPLY: https://www.careers-page.com/sagan/job/QYXYV8YV?utm_medium=free_job_board&utm_source=linkedin
CUSTOMER SERVICE REPRESENTATIVE FOR CYCLING INDUSTRY US BASED COMPANY
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client, a US-based company in the cycling industry, is seeking a motivated and customer-focused Customer Service Representative to join their team. As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers in the cycling industry. This is a remote position, allowing you to work from the comfort of your own home and enjoy a flexible schedule.
Responsibilities
- Handle customer inquiries and provide information about cycling products and services
- Assist customers with product selection, order placement, and tracking
- Resolve customer complaints and issues in a professional and timely manner
- Process returns and exchanges according to company policies
- Ensure customer satisfaction through effective communication and follow-up
- Collaborate with cross-functional teams to address customer needs and improve service delivery
- Maintain accurate customer records and update information as necessary
- Stay up-to-date with industry trends and product knowledge
Requirements
- Previous experience in customer service, preferably in the cycling industry
- Strong written and verbal communication skills
- Ability to provide excellent customer service and resolve issues in a professional manner
- Basic knowledge of cycling products and industry trends
- Proficiency in computer systems and software for order management and customer support
- Ability to work independently and manage time effectively
- Flexibility to work in a remote position and handle a high volume of customer inquiries
Benefits
- USD salary
- Flexible hours
- Remote work
SENIOR SALES LAUNCH EXPERT
CUSTOMER SERVICE REPRESENTATIVE - (HR30908DN)
Acerca del empleo
Job Title: Customer Service Representative
Location: Remote (EST Time zone)
Salary Range: up to 2000 USD
Work Schedule: Monday - Friday, 12:00 PM to 8:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team. The successful candidate will handle customer inquiries, manage schedules, verify job information, and support the team by ensuring smooth communication and follow-up with customers. The role requires someone who is highly organized, able to multitask efficiently, and proficient in using Microsoft Office tools.
Key Responsibilities:
- Customer Communication: Handle all incoming customer requests via calls, emails, texts, and chats.
- Scheduling: Coordinate and schedule jobs, ensuring all details are collected and verified.
- Data Management: Enter and update customer and job details in the system.
- Follow-Up: Contact club members for expiring credit cards and respond to customer Google reviews.
- Outbound Calls: Reach out to customers to book jobs and fill the dispatch board.
- Recurrence Monitoring: Monitor recurring service events and take necessary action to ensure follow-up.
Qualifications:
- Language Skills: Fluency in English (written and spoken) is required.
- Experience: Previous customer service or sales experience is preferred.
- Technical Skills: Proficiency in Microsoft Office (Word, Outlook, Teams, etc.).
- Attributes: Excellent organizational skills, attention to detail, and multitasking ability.
- Communication Skills: Strong phone and written communication skills in English.
Nice-to-Haves:
- Experience in customer sales or similar fields.
- Experience with CRM or scheduling software.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.
APPLY: https://www.careers-page.com/sagan/job/QVRVXR4R?utm_medium=free_job_board&utm_source=linkedin
CUSTOMER SERVICE REPRESENTATIVE
We're seeking Bilingual Customer Service Representatives (Remote)
People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua
Work Schedule: Monday-Friday, 9 am - 5 pm EST
Language: Fluent written and spoken English (C1/C2)
Only resumes in English will be considered!
About Us
At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:
- ACTION - You have an action bias. You get things done, fast
- CARE - You take pleasure in helping others and doing things the right way
- OUTSTANDING- You have the highest standards and run things like a well-oiled machine
- DEPENDABLE - If someone asks you to do something, they KNOW it will get done
- ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.
THE ROLE
You'll have success here if you value clear processes and feel qualified to do the following:
- Respond to customer inquiries and provide assistance via live chat, phone, email, and ticketing systems
- Receive inbound calls and follow up on clients when needed
- Resolve customer issues and concerns in a professional and timely manner
- Accurately document customer interactions and maintain detailed records in our customer service database
- Adhere to company policies and procedures regarding customer interactions and data privacy
- Provide feedback to the management team on customer trends, product issues, and process improvements
- Assist with additional customer service tasks and projects as needed
Our projects could include only some of the functions listed, as well as additional ones not listed here.
Requirements
- C1/C2 English and Spanish writing and speaking skills
- At least 1 year of experience in customer service roles, preferably remote
- Graduated (or soon to graduate) with a college degree
- A quiet home office with a desk and office chair
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
Benefits
- Entry-level payment rates: $4/hr (approx $640-740/month)
- Ongoing pay increments at each work anniversary
- Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members)
Full-time client placements also allow you to enjoy the following benefits:
- 7 US federal holidays as paid time off
- 4 days paid time off (over 65% of our clients provide even more PTO days)
- Monthly stipend for medical insurance (after an induction period)
- Birthday/Anniversary bonuses
- Gym/Wellness allowance
- Unlimited online fitness classes with our online personal training partner
- Invites to our annual Christmas parties and other in-person or online gatherings
ACCOUNT EXECUTIVE
*Only resumes in English will be reviewed
We’re a growing Environmental and Safety services company in California. We’re looking for a hungry and entrepreneurial Account Executive who is autonomous, creative, and enterprising to join our team.
This can be a very financially rewarding opportunity for the right person. We’re offering a hard-to-beat compensation structure for this role – uncapped commission. If you can sell, you’ll make a lot of money.
CDMS is focused on creating a best-in-class professional services organization for California industrial facilities. Our team is about 20 across several countries, we’ve served tons of small and big industrial facilities and helped hundreds of their employees work safely.
You’re a good fit if you are proactive, future-thinking, comfortable with ambiguity, and have an entrepreneurial spirit. You must be persuasive, optimistic, and get excited about selling.
The ideal candidate will join our team and help us develop relationships with SMBs and large businesses in the United States and position us as their go-to partner for all things EHS compliance: Regulatory reporting, Sampling and testing, Employee Training, and more.
Responsibilities
- Become an expert Account Executive in the EHS industry.
- Source qualified opportunities.
- Own the full-cycle sales process: research, prospect, and close deals.
- Identify and develop a portfolio of key Operations/Facility/EHS managers in mid-size California companies who use or plan to use the types of EHS services we offer
- Cultivate strong relationships by consulting the clients in your portfolio with the intention of earning their referrals and continued business
- Provide high-quality customer consultation
- Work closely with CDMS’s inside sales and support teams throughout the entire onboarding process
- Work hard in order to meet, and exceed, your sales goals
Qualifications
- Excellent communication skills
- Demonstrate an ability to problem solve and effectively manage time
- A proactive mindset: always pursuing your next goal
- Motivated by commission and career growth
Traits that would make you a strong fit
- Proactive
- Optimistic and positive
- Sets a motivational tone for the team
- Reacts quickly
- Intense, driving, and impatient person (w/ regard to results and getting work done)
- Keep the pressure on
- You get bored with repetitive tasks, you want to look for new projects, etc
- Can pay attention to detail when necessary
- High awareness of other peoples’ feelings and emotions
- Respond empathetically to others
- Follow-through skills
Benefits
- Competitive compensation
- Uncapped commission – the more you sell, the higher your commission will be
- Results-focused role and team. No BS. No unnecessary processes and bureaucracy
- Bus Ops support to help with admin work – you won’t spend your time on manual stuff
- Opportunity to grow and sell larger and more complex deals
- A team with a great culture
- Join a team of high performers
ADMINISTRATIVE ASSISTANT
We're seeking Bilingual Virtual Administrative Assistants (Remote)
People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua
Work Schedule: Monday-Friday, 9 am - 5 pm EST
Language: Fluent written and spoken English (C1/C2)
Only resumes in English will be considered!
About Us
At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:
- ACTION - You have an action bias. You get things done, fast
- CARE - You take pleasure in helping others and doing things the right way
- OUTSTANDING- You have the highest standards and run things like a well-oiled machine
- DEPENDABLE - If someone asks you to do something, they KNOW it will get done
- ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.
THE ROLE
You'll have success here if you value clear processes and feel qualified to do the following:
- Administrative tasks - document creation, online filing, data entry, and maintenance
- Customer service tasks - answering emails, support tickets, and phone calls
- Operations tasks - varied depending on the industry of your client placement
- Assistant tasks - scheduling, calendar management, emailing, online research, note-taking, etc.
Our projects could include only some of the functions listed, as well as additional ones not listed here.
Requirements
- C1/C2 English and Spanish writing and speaking skills
- At least 1 year of experience in administrative roles, preferably remote
- Graduated (or soon to graduate) with a college degree
- A quiet home office with a desk and office chair
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
Benefits
- Entry-level payment rates: $4/hr (approx $640-740/month)
- Ongoing pay increments at each work anniversary
- Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members)
Full-time client placements also allow you to enjoy the following benefits:
- 7 US federal holidays as paid time off
- 4 days paid time off (over 65% of our clients provide even more PTO days)
- Monthly stipend for medical insurance (after an induction period)
- Birthday/Anniversary bonuses
- Gym/Wellness allowance
- Unlimited online fitness classes with our online personal training partner
- Invites to our annual Christmas parties and other in-person or online gatherings
CUSTOMER SERVICE REPRESENTATIVE
Company’s overview:
Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.
With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.
Summary:
The Opticall BPO Customer Service Agent is a vital position within the organization. The ideal candidate is an energetic, problem solver that creates a sense of secureness to our customer’s concerns. You partner with Store Managers to find the best solution to any customer concern and always take into account our policies while ensuring to provide the fairest solution to our customers.
Responsibilities:
- Follow communication “scripts” when handling different topics
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Build sustainable relationships and engage customers by taking the extra mile
- Share common knowledge and scenarios with peers
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with computer systems and best practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Skills:
- Proficient in English, both written and verbal
- Customer Focus and Data Entry Skills
- Active Listening
- Building Relationships
- Problem Solving and Multi-tasking