CUSTOMER EXPERIENCE MANAGER - (HR30848DN)
Acerca del empleo
Job Title: Customer Experience Manager
Location: Remote (EST Time zone)
Salary Range: up to 1250 USD
Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking a proactive and customer-focused Customer Experience Manager to ensure the smooth operation of our client services and administrative processes. This role involves managing customer interactions, maintaining internal systems, and supporting the overall efficiency of the business.
Key Responsibilities:
- Manage client inquiries and provide exceptional customer service.
- Maintain and utilize company-specific software, such as CompanyCam and HousecallPro, for efficient operations.
- Assist with administrative tasks, ensuring timely and accurate record-keeping.
- Support team members with scheduling, project tracking, and client communications.
- Collaborate with management to streamline processes and improve customer experience.
Qualifications:
- Proficiency in Microsoft Office Suite and ability to quickly learn company-specific software.
- Strong written and verbal communication skills in English.
- Excellent organizational and multitasking abilities.
- Customer service experience, preferably in the construction or insulation industries.
Preferred Skills:
- Basic knowledge of the construction or insulation industries.
- Experience working with software like CompanyCam and HousecallPro.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.
APPLY: https://www.careers-page.com/sagan/job/QYXYV8YV?utm_medium=free_job_board&utm_source=linkedin
CUSTOMER SERVICE REPRESENTATIVE FOR CYCLING INDUSTRY US BASED COMPANY
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client, a US-based company in the cycling industry, is seeking a motivated and customer-focused Customer Service Representative to join their team. As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers in the cycling industry. This is a remote position, allowing you to work from the comfort of your own home and enjoy a flexible schedule.
Responsibilities
- Handle customer inquiries and provide information about cycling products and services
- Assist customers with product selection, order placement, and tracking
- Resolve customer complaints and issues in a professional and timely manner
- Process returns and exchanges according to company policies
- Ensure customer satisfaction through effective communication and follow-up
- Collaborate with cross-functional teams to address customer needs and improve service delivery
- Maintain accurate customer records and update information as necessary
- Stay up-to-date with industry trends and product knowledge
Requirements
- Previous experience in customer service, preferably in the cycling industry
- Strong written and verbal communication skills
- Ability to provide excellent customer service and resolve issues in a professional manner
- Basic knowledge of cycling products and industry trends
- Proficiency in computer systems and software for order management and customer support
- Ability to work independently and manage time effectively
- Flexibility to work in a remote position and handle a high volume of customer inquiries
Benefits
- USD salary
- Flexible hours
- Remote work
SENIOR SALES LAUNCH EXPERT
CUSTOMER SERVICE REPRESENTATIVE - (HR30908DN)
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Job Title: Customer Service Representative
Location: Remote (EST Time zone)
Salary Range: up to 2000 USD
Work Schedule: Monday - Friday, 12:00 PM to 8:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team. The successful candidate will handle customer inquiries, manage schedules, verify job information, and support the team by ensuring smooth communication and follow-up with customers. The role requires someone who is highly organized, able to multitask efficiently, and proficient in using Microsoft Office tools.
Key Responsibilities:
- Customer Communication: Handle all incoming customer requests via calls, emails, texts, and chats.
- Scheduling: Coordinate and schedule jobs, ensuring all details are collected and verified.
- Data Management: Enter and update customer and job details in the system.
- Follow-Up: Contact club members for expiring credit cards and respond to customer Google reviews.
- Outbound Calls: Reach out to customers to book jobs and fill the dispatch board.
- Recurrence Monitoring: Monitor recurring service events and take necessary action to ensure follow-up.
Qualifications:
- Language Skills: Fluency in English (written and spoken) is required.
- Experience: Previous customer service or sales experience is preferred.
- Technical Skills: Proficiency in Microsoft Office (Word, Outlook, Teams, etc.).
- Attributes: Excellent organizational skills, attention to detail, and multitasking ability.
- Communication Skills: Strong phone and written communication skills in English.
Nice-to-Haves:
- Experience in customer sales or similar fields.
- Experience with CRM or scheduling software.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.
APPLY: https://www.careers-page.com/sagan/job/QVRVXR4R?utm_medium=free_job_board&utm_source=linkedin
CUSTOMER SERVICE REPRESENTATIVE
We're seeking Bilingual Customer Service Representatives (Remote)
People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua
Work Schedule: Monday-Friday, 9 am - 5 pm EST
Language: Fluent written and spoken English (C1/C2)
Only resumes in English will be considered!
About Us
At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:
- ACTION - You have an action bias. You get things done, fast
- CARE - You take pleasure in helping others and doing things the right way
- OUTSTANDING- You have the highest standards and run things like a well-oiled machine
- DEPENDABLE - If someone asks you to do something, they KNOW it will get done
- ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.
THE ROLE
You'll have success here if you value clear processes and feel qualified to do the following:
- Respond to customer inquiries and provide assistance via live chat, phone, email, and ticketing systems
- Receive inbound calls and follow up on clients when needed
- Resolve customer issues and concerns in a professional and timely manner
- Accurately document customer interactions and maintain detailed records in our customer service database
- Adhere to company policies and procedures regarding customer interactions and data privacy
- Provide feedback to the management team on customer trends, product issues, and process improvements
- Assist with additional customer service tasks and projects as needed
Our projects could include only some of the functions listed, as well as additional ones not listed here.
Requirements
- C1/C2 English and Spanish writing and speaking skills
- At least 1 year of experience in customer service roles, preferably remote
- Graduated (or soon to graduate) with a college degree
- A quiet home office with a desk and office chair
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
Benefits
- Entry-level payment rates: $4/hr (approx $640-740/month)
- Ongoing pay increments at each work anniversary
- Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members)
Full-time client placements also allow you to enjoy the following benefits:
- 7 US federal holidays as paid time off
- 4 days paid time off (over 65% of our clients provide even more PTO days)
- Monthly stipend for medical insurance (after an induction period)
- Birthday/Anniversary bonuses
- Gym/Wellness allowance
- Unlimited online fitness classes with our online personal training partner
- Invites to our annual Christmas parties and other in-person or online gatherings
ACCOUNT EXECUTIVE
*Only resumes in English will be reviewed
We’re a growing Environmental and Safety services company in California. We’re looking for a hungry and entrepreneurial Account Executive who is autonomous, creative, and enterprising to join our team.
This can be a very financially rewarding opportunity for the right person. We’re offering a hard-to-beat compensation structure for this role – uncapped commission. If you can sell, you’ll make a lot of money.
CDMS is focused on creating a best-in-class professional services organization for California industrial facilities. Our team is about 20 across several countries, we’ve served tons of small and big industrial facilities and helped hundreds of their employees work safely.
You’re a good fit if you are proactive, future-thinking, comfortable with ambiguity, and have an entrepreneurial spirit. You must be persuasive, optimistic, and get excited about selling.
The ideal candidate will join our team and help us develop relationships with SMBs and large businesses in the United States and position us as their go-to partner for all things EHS compliance: Regulatory reporting, Sampling and testing, Employee Training, and more.
Responsibilities
- Become an expert Account Executive in the EHS industry.
- Source qualified opportunities.
- Own the full-cycle sales process: research, prospect, and close deals.
- Identify and develop a portfolio of key Operations/Facility/EHS managers in mid-size California companies who use or plan to use the types of EHS services we offer
- Cultivate strong relationships by consulting the clients in your portfolio with the intention of earning their referrals and continued business
- Provide high-quality customer consultation
- Work closely with CDMS’s inside sales and support teams throughout the entire onboarding process
- Work hard in order to meet, and exceed, your sales goals
Qualifications
- Excellent communication skills
- Demonstrate an ability to problem solve and effectively manage time
- A proactive mindset: always pursuing your next goal
- Motivated by commission and career growth
Traits that would make you a strong fit
- Proactive
- Optimistic and positive
- Sets a motivational tone for the team
- Reacts quickly
- Intense, driving, and impatient person (w/ regard to results and getting work done)
- Keep the pressure on
- You get bored with repetitive tasks, you want to look for new projects, etc
- Can pay attention to detail when necessary
- High awareness of other peoples’ feelings and emotions
- Respond empathetically to others
- Follow-through skills
Benefits
- Competitive compensation
- Uncapped commission – the more you sell, the higher your commission will be
- Results-focused role and team. No BS. No unnecessary processes and bureaucracy
- Bus Ops support to help with admin work – you won’t spend your time on manual stuff
- Opportunity to grow and sell larger and more complex deals
- A team with a great culture
- Join a team of high performers
ADMINISTRATIVE ASSISTANT
We're seeking Bilingual Virtual Administrative Assistants (Remote)
People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua
Work Schedule: Monday-Friday, 9 am - 5 pm EST
Language: Fluent written and spoken English (C1/C2)
Only resumes in English will be considered!
About Us
At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:
- ACTION - You have an action bias. You get things done, fast
- CARE - You take pleasure in helping others and doing things the right way
- OUTSTANDING- You have the highest standards and run things like a well-oiled machine
- DEPENDABLE - If someone asks you to do something, they KNOW it will get done
- ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.
THE ROLE
You'll have success here if you value clear processes and feel qualified to do the following:
- Administrative tasks - document creation, online filing, data entry, and maintenance
- Customer service tasks - answering emails, support tickets, and phone calls
- Operations tasks - varied depending on the industry of your client placement
- Assistant tasks - scheduling, calendar management, emailing, online research, note-taking, etc.
Our projects could include only some of the functions listed, as well as additional ones not listed here.
Requirements
- C1/C2 English and Spanish writing and speaking skills
- At least 1 year of experience in administrative roles, preferably remote
- Graduated (or soon to graduate) with a college degree
- A quiet home office with a desk and office chair
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
Benefits
- Entry-level payment rates: $4/hr (approx $640-740/month)
- Ongoing pay increments at each work anniversary
- Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members)
Full-time client placements also allow you to enjoy the following benefits:
- 7 US federal holidays as paid time off
- 4 days paid time off (over 65% of our clients provide even more PTO days)
- Monthly stipend for medical insurance (after an induction period)
- Birthday/Anniversary bonuses
- Gym/Wellness allowance
- Unlimited online fitness classes with our online personal training partner
- Invites to our annual Christmas parties and other in-person or online gatherings
CUSTOMER SERVICE REPRESENTATIVE
Company’s overview:
Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.
With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.
Summary:
The Opticall BPO Customer Service Agent is a vital position within the organization. The ideal candidate is an energetic, problem solver that creates a sense of secureness to our customer’s concerns. You partner with Store Managers to find the best solution to any customer concern and always take into account our policies while ensuring to provide the fairest solution to our customers.
Responsibilities:
- Follow communication “scripts” when handling different topics
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Build sustainable relationships and engage customers by taking the extra mile
- Share common knowledge and scenarios with peers
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with computer systems and best practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Skills:
- Proficient in English, both written and verbal
- Customer Focus and Data Entry Skills
- Active Listening
- Building Relationships
- Problem Solving and Multi-tasking
MEDICAL BILLER
About: We are proud to partner with an award-winning personal injury law firm specializing in catastrophic personal injury cases, particularly those caused by car accidents. We are seeking a driven and motivated Medical Biller with exceptional negotiation skills to advocate for clients’ best interests.
Responsibilities:
- Negotiate with insurance companies to reduce medical bills for clients.
- Build and maintain strong relationships with clients to ensure exceptional service.
- Collect feedback regarding clients' experiences and case resolution.
- Manage administrative tasks efficiently and accurately.
Qualifications:
- Advanced C1 Level English
- Experience in an office setting
- Strong organizational skills and a passion for working with numbers.
- Excellent attitude and loyalty to the firm (this is a long-term position).
- Advanced proficiency in English.
- Bonus: Experience with personal injury cases and medical billing is a plus, but not required; we will provide training.
- Bonus: Call center experience with healthcare accounts is a plus
Schedule:
- Monday - Friday 8:30am am to 5:30 pm PST - Pacific Standard Time (This is a requirement for the role and can't be adjusted)
- 100% Remote
Benefits:
- Paid holidays
- Paid vacations and sick days
- Quarterly office and team-building events
- Positive work culture and environment
- Clear and communicated firm values
DATA QUALITY ASSURANCE ENGINEER
Job Description
About you
You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally.
You bring to Applaudo the following competencies:
- Desirable Bachelor’s Degree or higher in Computer Science, Computer Engineering or related field.
- 4+ years of experience working with complex SQL statements, QA Processes and Data Quality.
- 3+ years of experience with Google Cloud Platform.
- 2+ years of experience working with reporting tools such as Power BI, Looker, Tableau.
- Proficiency in programming languages (Python).
- Understanding relational and non-relational databases.
- Experience working with Big Data.
- Understanding of Complex Systems and Architectures.
- Extensive data analysis and data profiling experience.
- Understanding Business Intelligence processes (ETL, ELT) and Data Warehouse.
- Proven soft skills, such as presenting ideas, proactive communication, active listening, etc.
You will be accountable for the following responsibilities:
- Effectively document and communicate defects found during testing.
- Write medium to complex SQL queries for data validation.
- Verify with best practices, backend applications and tools, database, and Big Data.
- Verify capturing of analytics events in related file systems or databases through SQL, or a scripting language (Python, shell scripting, etc.)
- Develop, maintain & execute regression automation for GUI, Backend Services & ETL.
Qualifications
Technical skills
- Strong SQL and Google Cloud Platform skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Here at Applaudo Studios values as trust, communication, respect, excellence and team work are our keys to success. We know we are working with the best and thus treat each other with respect and admiration without asking.
Submit your application today, and don't miss this opportunity to join the Best Digital team in the Region!
We truly appreciate all the hard and outstanding work our team makes every day at Applaudo Studios, and that's why the perks that we offer, are deeply thought and designed as a way to thank them for their commitment and excellence.
Some of our perks and benefits:
- Work from home
- Flexible schedule
- Celebrations
- Special discounts
- Entertainment area
- Flexible work spaces
- Great work environment
- Private medical insurance
*Benefits may vary according to your location and/or availability. Request further information when applying.
REAL-ESTATE (LAND) ACQUISITION AGENT
ASESOR TECNICO DE RIEGO
DURMAN Nicaragua- Managua
Propósito Del Puesto
La atención y el seguimiento a los clientes en el segmento de riego para ofrecer equipos y sistemas para irrigación, otros productos y servicios afines a este segmento de mercado y de acuerdo con sus necesidades.
Competencias Funcionales
Planeación y Organización Trabajo en Equipo
Proactividad Eficiencia
Calidad Orientación al cliente
Principales Responsabilidades
Principales responsabilidades:
- Vender sistemas de riego para agricultura y/o zonas verdes, vender incluyendo sistemas afines (sistemas de bombeo, conducciones, reservorios, etc.) y todos los productos producidos y distribuidos por la empresa.
- Identificar clientes en el área de riego agrícola y/o residencial-comercial, para ofrecer los servicios del departamento de riego y de la empresa.
- Realizar levantamientos topográficos y dibujo de áreas de cultivo y/o zonas verdes establecidas por el cliente a fin de desarrollar un sistema de riego.
- Negociar con el cliente la oferta del sistema de riego considerando la política de precios descuentos y crédito establecida por el departamento de riego
- Dar seguimiento a la cartera de clientes asignada con visitas periódicas programadas por cuadrante y cargadas semanalmente con el visto bueno de su jefatura.
- Desarrollar el potencial del mercado de riego en el área geográfica asignada.
- Para proyectos asignados llevar un control de avance y documentarlo en una bitácora donde se anoten todas las circunstancias del proyecto especialmente los atrasos que se den y la razón por la que se estén dando. Esta bitácora debe estar firmada conforme por ambas partes con una periodicidad adecuada.
- Solicitar la creación o cambio de descripción de códigos del sistema SAP para la incorporación de los mismos en los proyectos de ventas directas a clientes
- Dar servicio técnico y seguimiento a los proyectos de riego asignados y/o ventas directas de productos de riego ofrecidos por el departamento.
- Atender consultas de clientes sobre precios, características, disponibilidad, funcionalidad, etc., de los diferentes bienes y servicios ofrecidos por la empresa y orientarlos hacia la persona que mejor pueda atender sus consultas, en caso de no tener a mano todos los datos requeridos por el cliente.
- Cotizar proyectos de sistemas de conducción y distribución de sistemas de agua para riego u otros usos por medio de proformas según formato Sistema Integrado de Calidad ISO 9000, contemplando la descripción del sistema propuesto con un detalle del alcance de ésta, incluyendo características y fichas técnicas de equipo a utilizar.
- Apoyar al departamento de Crédito y Cobro, con el trámite de facturas, notas de crédito y gestión de cobro de los clientes dentro de la cartera.
- Recopilar documentos necesarios para abrir cuenta de crédito y subir la solicitud en CRM de nuevos clientes y actualización de cuentas viejas.
- Abrir y planificar los proyectos de riego en el módulo PS SAP, donde se incluyen los materiales y trabajos a realizar, así como tiempos de ejecución. Una vez en ejecución, coordinar el envío de materiales, trabajos a realizar, cierre de proyectos y facturación de estos.
- Conocer los riesgos de su área de trabajo, según matriz IPER.
- Conocer la importancia de conformidad con la política de calidad, ambiente y salud ocupacional, procedimientos de su área y requisitos generales de los sistemas de gestión.
- Conocer los aspectos ambientales significativos de su área de trabajo, así como los impactos relacionados propios de su trabajo y los beneficios de un mejor desempeño ambiental.
- Conocer las posibles consecuencias potenciales de desviarse de los procedimientos especificados en materia de gestión de calidad, ambiente y salud ocupacional.
- Velar porque las actividades asignadas a su área de acción se cumplan de acuerdo con el programa de trabajo establecido.
- Estudiar y analizar manuales técnicos para mantener actualizados sus conocimientos en nuevos procedimientos y nuevos sistemas propios de su área de especialización para poder brindar su función de asesoría con mejores elementos de juicio.
- Enviar ordenes de pedido a facturación de acuerdo a lo solicitado por clientes de forma personal, vía telefónica, fax o correo electrónico.
Requisitos De Experiencia y Conocimientos Técnicos
Experiencia Laboral: 1 a 3 años
Conocimientos Técnicos
Idioma: Inglés Intermedio
Manejo de Software (Excel, Word, Power Point): Intermedio.
Deseable: AutoCad.
Educación: Bachillerato Universitario (Ingeniería Agrícola).
PLOMERO
Importante Empresa en Nicaragua
Descripción del puesto: Una reconocida empresa en Nicaragua está en búsqueda de un plomero experimentado para instalaciones y reparaciones de sistemas de plomería en proyectos de construcción y mantenimiento. Ofrecemos un salario competitivo, horarios flexibles y un ambiente de trabajo excelente.
Responsabilidades:
- Instalar sistemas de agua potable, desagües y otros componentes de plomería.
- Realizar reparaciones en sistemas de plomería en edificios residenciales y comerciales.
- Diagnosticar problemas y realizar reparaciones necesarias.
- Cumplir con las normativas de seguridad y estándares de calidad.
Requisitos:
- Experiencia como plomero.
- Capacidad para solucionar problemas y trabajar en equipo.
- Conocimiento de las normativas locales de construcción.
CARPINTERO
Importante Empresa en Nicaragua
Descripción del puesto: Una importante empresa en Nicaragua busca un carpintero con experiencia para la fabricación, instalación y reparación de estructuras de madera en proyectos de construcción. Se ofrece un salario competitivo, flexibilidad de horario y un ambiente de trabajo en equipo.
Responsabilidades:
- Construir e instalar muebles, puertas y otras estructuras de madera.
- Leer planos y trabajar conforme a especificaciones técnicas.
- Realizar acabados y detalles de carpintería en proyectos.
- Mantener las herramientas y equipos de carpintería en óptimas condiciones.
Requisitos:
- Experiencia previa en carpintería.
- Habilidad para trabajar con herramientas de carpintería y leer planos.
- Actitud proactiva y capacidad para trabajar en equipo.
ELECTRICISTA
Importante Empresa en Nicaragua
Descripción del puesto: Una empresa líder en Nicaragua busca un electricista experimentado para realizar instalaciones, reparaciones y mantenimientos eléctricos en diferentes tipos de proyectos. Ofrecemos salario competitivo, horarios flexibles y un excelente ambiente laboral.
Responsabilidades:
- Instalar y reparar sistemas eléctricos en edificios residenciales y comerciales.
- Diagnosticar problemas eléctricos y realizar las reparaciones necesarias.
- Instalar cableado y realizar conexiones conforme a los planos.
- Cumplir con las normativas eléctricas y de seguridad locales.
Requisitos:
- Experiencia previa como electricista.
- Conocimientos en sistemas eléctricos y normativas locales.
- Capacidad para resolver problemas técnicos y trabajar en equipo.
MEDICAL BILLER
Acerca del empleo
About: We are proud to partner with an award-winning personal injury law firm specializing in catastrophic personal injury cases, particularly those caused by car accidents. We are seeking a driven and motivated Medical Biller with exceptional negotiation skills to advocate for clients’ best interests.
Responsibilities:
- Negotiate with insurance companies to reduce medical bills for clients.
- Build and maintain strong relationships with clients to ensure exceptional service.
- Collect feedback regarding clients' experiences and case resolution.
- Manage administrative tasks efficiently and accurately.
Qualifications:
- Advanced C1 Level English
- Experience in an office setting
- Strong organizational skills and a passion for working with numbers.
- Excellent attitude and loyalty to the firm (this is a long-term position).
- Advanced proficiency in English.
- Bonus: Experience with personal injury cases and medical billing is a plus, but not required; we will provide training.
- Bonus: Call center experience with healthcare accounts is a plus
Schedule:
- Monday - Friday 8:30am am to 5:30 pm PST - Pacific Standard Time (This is a requirement for the role and can't be adjusted)
- 100% Remote
Benefits:
- Paid holidays
- Paid vacations and sick days
- Quarterly office and team-building events
- Positive work culture and environment
- Clear and communicated firm values
ESPECIALISTA DE PLANIFICACIÓN Y GESTIÓN EN TIEMPO REAL
Objetivo del puesto:
Responsable de planificar y gestionar capacidades requeridas con proveedores de callcenters (inbound, outbound y digital), pronosticar el volumen de contactos, monitorear las operaciones en tiempo real para garantizar la eficiencia operativa.
Funciones Principales:
- Asegurar la correcto dimensionamiento y planificación del personal por parte de los BPOs.
- Elaboración de modelos de pronóstico.
- Asegurar la calidad de los reportes del equipo GTR, BPOs y Planning.
- Validar la correcta facturación por parte de los equipos BPOs.
- Implementar automatizaciones de reportería.
- Monitoreo de comportamiento de llamadas y chats.
- Alertas de indicadores fuera de objetivo.
- Visibilidad de indicadores del Contact Center y Televentas.
Velar que se cumpla la planificación realizada para atención de clientes
Requisitos:
- Experiencia mínima de 2 años en posiciones similares.
- Experiencia en call center y canales digitales.
- Conocimiento de métricas de Call Center.
- Elaboración de modelos de pronósticos.
- Excel Avanzado (comprobable).
- Conocimiento o certificación de Norma COPC para canales remotos (deseable).
SUPERVISOR(A) CONTROL DE CALIDAD
La oportunidad
Supervisar que el cumplimiento de las funciones del personal bajo su cargo se realice de forma correcta. Y consistente de acuerdo con los procedimientos, políticas, leyes y acuerdos laborales, liderando el trabajo en equipo, así como organizar un ambientede trabajo acorde a los estándares de la compañía
- Departamento: Aseguramiento de la Calidad
- A quién reporta el rol: Gerente de Aseguramiento de Calidad
Responsabilidades
- Supervisar que las especificaciones técnicas requeridas por los clientes se estén cumpliendo a cabalidad.
- Brindar seguimiento al cumplimiento de los procedimientos de aseguramiento de calidad.
- Asegurar que el producto no conforme no sea liberado sin previo tratamiento para llevar a conformidad, así como validar que las liberaciones de estos mismos se realicen de acuerdo a los lineamientos de aprobación para la liberación de productos no conforme.
- Brindar información de los CAPAS reportados por los auditores de irregulares al Analista de calidad.
- Validar criterios de clasificación de prendas dañadas, así como también solicitar al técnico de certificación un reentrenamiento del personal cuando sea requerido.
- Realizar auditorías de apariencia en los equiposde producción y entrenamiento.
- Recolectar muestras de lavado para pruebas de laboratorio.
- Recolectar los indicadores de calidad por equipo así como darlos a conocer a los equipos de producción todos los días.
- Solicitar al Coordinador y Gerente de Calidad re-entrenamiento o refrescamiento de procedimientos, políticas, instructivos de calidad para su personal a cargo cuando sea necesario.
- Cumplir con las responsabilidades ante el Sistema de Gestión de la Seguridad y Salud en el trabajo conforme al documento CAM-HSN-001, Manual del Sistema de Gestión de la Salud y Seguridad en el trabajo.
- Cumplir con cualquier otra actividad asignada por el jefe inmediato de acuerdo a la posición que desempeña.
Los requisitos
- Título de Bachiller.
- Mínimo 1 año de experiencia en posiciones similares.
- Conocimiento de Microsoft Office.
- Conocimiento de control estadístico de procesos o sistemas de gestión de calidad.
- Conocimiento básico de inglés técnico.
- Residir en la ciudad de Masatepe, San Marcos o zonas aledañas.
¿Qué hay para ti?
- Únete a una empresa con gran potencial que cotiza en las bolsas de NYSE y TSX.
- Sé parte de un entorno laboral donde se celebran las conexiones significativas y el trabajo en equipo
- Desde lo local hasta lo internacional, prepárate para trabajar junto a un grupo diverso de colegas
- Aprovecha las mentorías y de oportunidades continuas de desarrollo
- Disfruta de nuestros atractivos paquetes de beneficios
APLICA AQUÍ: https://carreras-gildan.icims.com/jobs/42659/supervisor-de-calidad-annic1/login
SENIOR COLD CALLER
Job Title: Bilingual - Senior Cold Caller
Company: SkylightNRG
Location: Nicaragua (Work-From-Home)
Company Demographic: 60% Female, 40% Male
About Us:
SkylightNRG is a leading solar energy company committed to making a difference in the renewable energy industry. Our mission is to provide sustainable and affordable solar solutions to our customers, helping them save on energy costs while contributing to a greener planet.
Job Description:
Your job is to call through a list of leads to prequalify them for Solar Panels.
(Scripts, tools, resources and training will be provided)
We're only hiring the BEST applicants for a Long-Term Position
- The average appointment setter makes about $1000/month after bonuses and commission.
- Must be a cold caller to be able to get promoted to Sales Representative (Reps make $2k+/month)
- We're looking for individuals who want to learn and grow with the company. Those who are just looking to just clock in and clock out.. this is not for you.
- In this company you're expected to expand and grow your skills and well as build the company alongside the founder and other team members. Although this is an entry level position, there is unlimited growth potential in the company for those who are able to develop the skills required to move up.
You'll be given access to high value sales courses from names like Grant Cardone, Jordan Belfort, Tai Lopez, Jason Capital, and many more.
Requirements:
- Able to sell and speak fluently in Spanish
- Able to communicate with coworkers in English
- Has cold calling experience
- Has proven track record of success
- Has great internet
- Charismatic and enjoys talking to people.
- High energy
APPOINTMENT SETTER
NOW HIRING Appointment Setters - U$750 + Bonuses
*This is NOT a Call Center Position
This is a full-time on-site role for an Appointment Setter at VOOV Nicaragua in Managua, Nicaragua. The Appointment Setter will be responsible for setting appointments, appointment scheduling, lead generation, and communication. Just set the appointment and let the Sales Closers handle the rest.
Qualifications
- Setting Appointments and Appointment Scheduling skills
- Lead Generation and Communication skills
- Excellent interpersonal and communication skills
- Ability to work effectively in a team environment
- Experience in sales or customer service roles is a plus
Why work with us?
- We’re not a call center.
- No inbound calls.
- You manage your own time.
- Fixed hours (Monday to Friday, during office hours).
- Weekends off.
- Growth plan.
- Stress-free environment.
Don't miss the opportunity to join a unique company where you'll feel valued, supported, and have the chance to grow—both professionally and financially