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CALL CENTER MONITORING - BACK OFFICE (NETWORKING)

Publicado: hace 2 meses

We are looking for back office agents with experience in networking to provide technical support.  The vacancies are to work side by side with our important client located in Heredia, AFZ. 

In this role you will be in charge of reviewing the proper functioning of the alerts related to the internet connection in the client's stores where the service is provided remotely. Also, you will have to carry out the firmware and software updates of the network devices in our clients' environment through chats. 

 

Requirements: 

  • Bachelor's degree.
  • Advanced English (85%).
  • Previous experience in call center is desirable.
  • With an academical backgroung in, or currently studying, intermediate or advanced level of CISCO or similar.

 

Perks: 

  • Birthday off.
  • Private medical plan.
  • Referral bonuses.
  • Top Performance recognition.
  • Discounts with affiliated universities, financial companies and hotels. 
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Cisco Informática , redes
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
PERTEC GLOBAL SERVICES

TÉCNICO EN REDES PORTUGUÉS

Publicado: hace 2 meses

Nos encontramos en la búsqueda de un profesional interesado en el área de redes, que brinde asistencia técnica a usuarios a través de llamadas y manejo de tiquetes en el idioma portugués. 

 

En este rol deberás apoyar al equipo de soporte técnico en la creación y seguimiento de tiquetes. Además, deberás brindar apoyo al usuario en temas de routers y switchers a través de llamadas, chats y correos electrónicos. 

 

Requisitos: 


Manejo avanzado del idioma portugués (85%). 
Manejo del idioma inglés a nivel de escritura y entendimiento para documentar (60%) 
Formación académica en el área de redes. Deseablemente estar cursando, o haber cursado, CISCO o cursos similares.  
Conocimiento en la aplicación Aruba Networks es un plus. 

 

Beneficios:  


Día libre por el cumpleaños. 
Plan médico privado. 
Bonos por referencia. 
Reconocimiento a Top Performance. 
Descuentos con universidades, instituciones financieras y hoteles. 

... Ver más detalles
Aruba Networks Cisco
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
PERTEC GLOBAL SERVICES

TECHNICAL SUPPORT AGENT - CISCO

Publicado: hace 2 meses

We are looking for a Bilingual Tech Support Agent (English and Spanish) with experience in CISCO for one of our multinational clients in the area of Heredia. 

 

Responsibilities: 


• Provide, to the account and users, the first level contact and solutions to technical issues.
• Escalate unsolved queries properly to the next support level  
• Make a follow up, direct and reroute issues to the respective resources
• Make a follow up on the different possible issues, provide answers and comments until achieving a permanent solution. 
• Guarantee the adequate register and documentation of the problems that were solved.
• Recommend modifications and process improvements.
• Preserve and develop their knowledge on support, product and service procedures. 
• Provide user assistance when experiencing an issue with a product or service, be it software or hardware of a computer of an internet server, peripherals, electronic devices, machinery or any other equipment or device. 
• Diagnose and solve technical issues on the phone, email, online support chat
• Solve specific issues related to IT products and services. These products may include computers, smartphones, software or other various technologies.

 

Requirements:
• Proven work experience in technical support
• English command 85%
• Practical knowledge of support, database and remote control software 
• Knowledge in different architectures and technologies 
• High School diploma 
• CCNA 

 

Perks:
Birthday off.
Private medical plan.
Referral bonuses.
Top Performance recognition.
Discounts with affiliated universities, financial companies and hotels.

... Ver más detalles
Cisco
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
PERTEC GLOBAL SERVICES