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QUIERO TRABAJAR

EXECUTIVE ASSISTANT

Publicado: 2025-01-29 01:05:53

WorkBetterNow provides full-time positions for professionals in LATAM looking to work with United States-based companies. Our remote professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you’re in the right place.

 

We are looking for professionals living in LATAM and the Caribbean, proficient in English and with experience as executive assistants, who align with our company's core values. The ideal candidate is someone seeking remote work, valuing work-life balance, and demonstrating stability, commitment, and eagerness for career development.

 

Our Benefits Include:

  • Work from the comfort of your home.
  • A supportive work environment that values its people.
  • Above-average salary, with scheduled increases.
  • Paid vacations and personal days.
  • Maternity/Paternity leave for up to 2 months. WBN will cover 50% of your WBN-base salary (Applied for those who have been with WBN for over a year).
  • Designated Success Coach who will provide personalized support and guidance.
  • Wellness benefits to support your overall well-being after 3 months.

 

Our Core Values

  • Put our Talent first
  • Pursuit of excellence/continuous learning
  • Integrity and transparency
  • Ownership mentality
  • Pursuit of growth
  • Excellent attitude

 

Job Description:

 

We are searching for talented professionals who have proven experience as executive assistants. The salary starts at $1125.00 per month.

 

While your duties will depend on the specific needs of your client, they will include but not be limited to:

 

  • Assist the CEO and the team in completing tasks and projects.
  • Organizing travel arrangements, including flights, accommodations, and transportation, ensuring smooth and efficient travel for the executives.
  • Scheduling appointments, events, and community projects
  • Manage the CEO's calendar and email
  • Create analytics and basic reports (using Excel /mid-level proficiency).
  • Ensure that critical deadlines are met.
  • Drafting and editing emails, letters, memos, and other confidential documents.
  • Taking messages and responding to inquiries on behalf of the executive.
  • Handling sensitive information with discretion and ensuring data security.

 

 

Qualifications:

 

  • 2+ years of experience as an executive assistant experience.
  • Expertise with Microsoft Word, Excel, PowerPoint, Outlook/Gmail
  • Proficient writing and spoken English (including top grammar skills), C1 or C2
  • Appropriate work-from-home environment
  • Personal computer with: 8GB+ RAM

 

Note: To see the full job description, technical qualifications, and details on the application process, please click 'Apply' below.

 

 

Openings for:

 

  • Argentina
  • Bolivia
  • Brazil
  • Belize
  • Chile
  • Ecuador
  • Colombia
  • El Salvador
  • Guatemala
  • Nicaragua
  • Dominican Republic
  • Trinidad & Tobago
  • Honduras
  • Mexico
  • Panama
  • Peru
  • Jamaica
  • Paraguay
  • Uruguay
  • Santa Lucia
  • Guyana

APPLY HERE: https://workbetternow.zohorecruit.com/jobs/Careers/746650000000481438/Virtual-Executive-Assistant?source=CareerSite 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
WORKBETTERNOW

REAL ESTATE COLD CALLER

Publicado: 2025-01-29 01:04:44

**HYPR Service** is a premier recruitment agency dedicated to connecting exceptional talent in Latin America with outstanding opportunities in the United States. We specialize in identifying and placing top-tier professionals across various industries, ensuring our clients receive the best candidates to meet their business needs. HYPR Service excels in bridging cultural and professional gaps, facilitating seamless transitions, and fostering long-term success for both candidates and employers.

 

Job Title: Real Estate - Cold Caller

(100% Work From Home)

Location: Remote

Position Type: Full-time / Part Time Based on Client's Demands

Salary: $720 Bilinguals or $640 English RPs

Schedule: Based on Client's Demands

 

** ONLY CV IN ENGLISH WILL BE CONSIDERED**

 

Overview:

As a Real Estate Cold Caller, you will be on the front lines, generating leads and initiating meaningful conversations with potential property sellers. Your role is essential in identifying opportunities, nurturing relationships, and laying the groundwork for successful acquisitions. The ideal candidate is confident, persuasive, and possesses excellent communication skills.

 

Responsibilities:

- Initiate outbound calls to potential property sellers with a focus on lead generation.

- Engage in effective and persuasive conversations to identify and qualify leads.

- Gather relevant information about the property and homeowner's motivations.

- Collaborate with the acquisitions team to schedule appointments and property assessments.

- Maintain accurate and up-to-date records of all interactions in the CRM system.

 

Qualifications:

- Previous experience of at least 1 year in real estate cold calling or a BPO Industry

- Fully Bilingual English-Spanish

- Strong communication and interpersonal skills with a confident phone presence.

- Ability to handle objections and adapt to different homeowner personalities.

- Proactive and self-motivated with a results-driven mindset.

- Familiarity with real estate terminology and processes is a plus.

- Comfortable working in a fast-paced and dynamic environment.

 

Technical Requirements:

- Laptop or PC (with i3 processor or higher, and Windows 10 operating system).

- Stable wired internet connection (speed exceeding 20 Mbps for both download and upload).

- Backup computer and internet source for immediate use in case of issues.

- USB noise-canceling headset and webcam.

 

APPLY HERE: https://www.linkedin.com/jobs/view/4137059374/?alternateChannel=search&refId=bQGwj7YQa0QA6Cwyb8y%2Bag%3D%3D&trackingId=HX4XIl8OhGtcH4ogrkxt%2Bg%3D%3D&trk=d_flagship3_search_srp_jobs 

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POSTULAR
HYPR SERVICE

OPERATIONS MANAGER

Publicado: 2025-01-28 21:29:36

Salary Range: $11 per hour

 

Work Schedule: 5 days per week, 8AM to 4PM MST

 

As an Operations Manager, you will play an integral role in coordinating and streamlining operations within our team. We are looking for a self-starter who thrives in a diverse, remote working environment and prioritizes tasks flawlessly for maximum productivity.

 

Key Responsibilities:

 

1. Manage a team of 10+ members remotely, ensuring efficient performance and operational cohesiveness.

2. Provide necessary administrative support such as scheduling, budgeting, and reporting.

3. Assist in the coordination and execution of various projects and team tasks.

4. Effectively communicate with team members and stakeholders regarding project updates and important information.

5. Maintain digital records and documentation for easy retrieval and use by the team.

6. Proactively address potential operational issues and propose solutions.

 

Software Proficiency:

 

The ideal candidate should have experience with Podio software. Familiarity with this platform is key to manage and organize information for optimal team performance. If you are tech-savvy and easily adapt to new software, with a decent learning curve, you will fit this role perfectly.

 

About You:

 

You are an experienced Virtual Assistant with a background managing teams of 10+ individuals. You have exceptional organizational skills, proactive communication, and strong attention to detail. You have the ability to adapt quickly to change, work well under pressure, and maintain a positive, professional demeanor.

 

Why You Should Apply:

 

This opportunity provides you with the chance to showcase your management and administrative skills in a team-driven environment. If you have a strong sense of initiative, excellent time management skills, and the ability to work autonomously in a remote set-up, then this is the perfect opportunity for you!

 

APPLY HERE: https://www.linkedin.com/jobs/view/4136189032/?alternateChannel=search&refId=NotAvailable&trackingId=HN4QuKgbTmSfhg0QHx%2FkGw%3D%3D&trk=d_flagship3_search_srp_jobs 

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POSTULAR
IMPORTANTE EMPRESA

SALES SPECIALIST

Publicado: 2025-01-28 21:28:39

WorkBetterNow (www.workbetternow.com) provides full-time positions for professionals in LATAM looking to work with United States-based companies. Our remote professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you’re in the right place.

 

We are looking for Professionals living in LATAM and the Caribbean, proficient in English, who align with our company's core values. The ideal candidate is someone seeking remote work, valuing work-life balance, and demonstrating stability, commitment, and eagerness for career development.

 

Our Benefits Include:

 

  • Work from the comfort of your home.
  • A supportive work environment that values its people.
  • Above-average salary, with scheduled increases.
  • Paid vacations and personal days.
  • Maternity/Paternity leave for up to 2 months. WBN will cover 50% of your WBN-base salary (Applied for RPs who have been with WBN for more than one year).
  • Designated Success Coach who will provide personalized support and guidance.
  • Wellness benefits to support your overall well-being after 3 months.

 

Our Core Values:

 

  • Put our Talent first
  • Pursuit of excellence/continuous learning
  • Integrity and transparency
  • Ownership mentality
  • Pursuit of growth
  • Excellent attitude

 

Job Description:

 

We are seeking a dynamic and customer-focused Sales Support Specialist to join our team. In this role, you will drive the sales process through proactive outreach, strategic relationship-building, and consistent follow-up. You will also leverage your expertise in sales strategies and CRM management to exceed targets. The salary starts at $1050.00 per month.

Incentives such as bonuses and commissions may be included based on the client’s discretion.

 

 

Qualifications:

 

  • At least 2 years of experience in sales
  • Proficient writing and spoken English (including top grammar skills), C1 or C2
  • The drive and energy to manage multiple accounts while looking for new opportunities.
  • Ability to understand client needs and handle the negotiation process
  • Expertise with Microsoft Word, Excel, PowerPoint, Outlook/Gmail
  • Appropriate work-from-home environment
  • Personal computer with 8GB+ RAM

 

Note: To see the full job description, technical qualifications, and details on the application process, please click 'Apply' below.

 

Openings for:

 

  • Argentina
  • Bolivia
  • Brazil
  • Belize
  • Chile
  • Ecuador
  • Colombia
  • El Salvador
  • Nicaragua
  • Dominican Republic
  • Trinidad & Tobago
  • Honduras
  • Mexico
  • Panama
  • Peru
  • Jamaica
  • Paraguay
  • Uruguay
  • Santa Lucia
  • Guyana
  • Suriname

APPLY HERE: https://workbetternow.zohorecruit.com/jobs/Careers/746650000012972093/Sales-Specialist?source=CareerSite 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
WORKBETTERNOW

REAL TIME ADMINISTRATOR WFM

Publicado: 2025-01-28 21:27:21


What We'll Bring

The Real Time Administrator (RTA) will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and take the appropriate steps to resolve or reduce these impacts, on an hourly, daily, and weekly basis.

What You'll Bring

  • Flexibility with individual schedule based on business needs (Rotational monthly schedules).
  • Highest level of formal schooling for the specific region (High school diploma).
  • Minimum 3 years Real Time Administrator experience in a contact center environment.
  • Excellent English and Spanish verbal, written and interpersonal communication skills.
  • Experience working with AWS (non-negotiable).
  • Experience in WFM tools, preferably Monet
  • Excellent analytical and decisive skills.
  • A self-starter with strong initiative, with the ability to demonstrate a readiness to make decisions, take initiative and originate action.
  • Collaborates well with others in team-oriented environment.
  • Proactively works to improve knowledge and adherence to company processes and procedures.
  • Adapts well to change and can adjust priorities as needed.
  • This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

Impact You'll Make

  • Monitor Call Volume flows, targets & misses on SLA metrics, take mitigation steps to ensure SL’s are met
  • Real-time monitoring and reporting of schedule deviations like breaks, absenteeism, late login, early login and any non-schedule adherence and take immediate action to improve performance.
  • Work on real-time requests related to schedule changes, off phone activities and profile changes
  • Analyze daily efficiency metrics reports and communicate daily reports to leadership teams (WFM and Operations) on Service Level (SL) performance
  • Initiate escalation process for system outages and Service Level Agreements (SLA) risks
  • Be the primary interface between WFM and operations while strengthening a positive partnership and improving their delivery processes
  • Monitors inbound operations to ensure optimal staffing levels.
  • Facilitates real-time discussions with necessary stakeholders.
  • Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports
  • Administers volume contingency action plans as deemed necessary and appropriate.
  • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
  • Use trends and reports to forecast requirements
  • Assist with projects and other duties as requested or assigned
  • Prepare & deliver daily service levels, adherence/non-adherence reporting to management on volume, average handle time, schedules (shift, training), Shrinkage, utilization, employee activity (on all efficiency metrics)
  • Conduct root cause analysis on any discrepancies or deviations from the standard process.
  • Provide insights on existing data to internal/external stakeholders
  • Process all unplanned changes/adjustments to the schedule and optimize schedules daily in response to shrinkage: call outs, late, and other Training/Nonproductive activities, Monitor and coordinate daily 1 on 1 and team meetings to ensure minimal impact to service levels
  • Solicit extra hours (Overtime) where applicable, to ensure staffing meets forecasted volumes
  • Monitor Call Volume flows, targets & misses on SLA metrics, take mitigation steps to ensure SLA’s are met
  • Real-time monitoring and reporting of schedule deviations like breaks, absenteeism, late login, early login and any non-schedule adherence and take immediate action to improve performance.
  • Work on real-time requests related to schedule changes, off phone activities and profile changes
  • Analyze daily efficiency metrics reports and communicate daily reports to leadership teams (WFM and Operations) on Service Level (SL) performance
  • Initiate escalation process for system outages and Service Level Agreements (SLA) risks
  • Be the primary interface between WFM and operations while strengthening a positive partnership and improving their delivery processes
  • Monitors inbound operations to ensure optimal staffing levels.
  • Facilitates real-time discussions with necessary stakeholders.
  • Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports
  • Administers volume contingency action plans as deemed necessary and appropriate.
  • Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
  • Use trends and reports to forecast requirements
  • Assist with projects and other duties as requested or assigned
  • Prepare & deliver daily service levels, adherence/non-adherence reporting to management on volume, average handle time, schedules (shift, training), Shrinkage, utilization, employee activity (on all efficiency metrics)
  • Conduct root cause analysis on any discrepancies or deviations from the standard process.
  • Provide insights on existing data to internal/external stakeholders
  • Process all unplanned changes/adjustments to the schedule and optimize schedules daily in response to shrinkage: call outs, late, and other Training/Nonproductive activities, Monitor and coordinate daily 1 on 1 and team meetings to ensure minimal impact to service levels
  • Solicit extra hours (Overtime) where applicable, to ensure staffing meets forecasted volumes

APPLY HERE: https://transunion.wd5.myworkdayjobs.com/TransUnion/job/Lagunilla-de-Heredia/Real-Time-Administrator--Remote_19033530-1?source=LinkedIn 

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POSTULAR
TRANSUNION

PRINCIPAL SOFTWARE ENGINEER

Publicado: 2025-01-28 21:26:00

Feuji Inc is a global technology solutions company that strives to be a trusted partner in your digital transformation journey, with a focus on empowering your organization to shift IT from a cost center to a revenue generating powerhouse focused on Cloud, Data science, and Cyber security. We are an Award-Winning IT Professional Services & Consulting firm HQ in Dallas, nearshore office in Costa Rica and have offshore offices in India.

 

Job Title: Principal Software Engineer

Location: Remote – Costa Rica

Type: Contract

 

Summary:

The Principal Software Engineer will architect, innovate and create multi-disciplinary technical and functional solutions to complex business problems. This position provides technical leadership to development and design teams and oversees all technical aspects of projects. This candidate must design and implement reusable services that are highly scalable, secure, performant, and low cost to maintain and operate.

 

Essential Functions:

  • Architect and lead the planning, design and development of new software solutions
  • Working closely with Product owners and other stakeholders to understand the requirements and design software solutions to meet the product requirements
  • Solves complex and ambitious problems by crafting elegant and impactful solutions and generates concise and effective analysis, reports, and presentation for both internal and external customers.
  • Contribute to technical innovations along with defining coding standards
  • Mentors and supports other members of the software development team and contributes to the software development best practices.
  • Serves as an expert advisor to executives on the use of current and future technologies for optimal impact on current and future business strategies and results.
  • Leads innovation across the organization by exploring new technologies, demonstrating how to leverage those discoveries through proof of concept and incorporating them into the platform.

 

Experience:

  • Typically, 12+ years Hands-on object-oriented programming in Java or Python and/or Javascript (UI) frameworks.
  • Experience in Architecting and Designing software solutions for enterprise-wide web application.

 

Skills:

  • Experience working with cloud native CI/CD tools and technologies.
  • Experience with micro service architecture, end-to-end UI/API integration, and knowledge of API protocols like REST, gRPC, and graphQL.
  • Strong problem-solving skills and solutioning complex problems.
  • Experience in drafting best coding practices and designing highly scalable, secure, and easy to maintain software solutions.
  • Solid analytical skills with the ability to refine strategic, technical roadmaps and synthesizing to make improvements and recommendations.
  • Ability to continuously drive results, display a high level of confidence, inspire and motive team performance.
  • Able to architect, design, review and document high level and detail solutions.
  • Provide hands-on support in implementing critical components across the entire stack, from front-end, middle-tier, back-end, infrastructure and data stores to automate and scale.
  • Experience in building large scale platforms that deal with real-time complex transactions, and ability to troubleshoot distributed systems.
  • Knowledge of core cloud services and serverless approaches, and infrastructure as a code
  • Strong understanding of Application Security best practices and Security by design.

 

Thanks & Regards,

Mahi

 

Lead Technical Recruiter | Feuji, Inc

105 Decker court, Suite # 850, Irving, Tx, 75062

E: Mahi.v@feuji.com 

 

APPLY HERE: https://www.linkedin.com/jobs/view/4137597696/?alternateChannel=search&refId=bQGwj7YQa0QA6Cwyb8y%2Bag%3D%3D&trackingId=pEKda8pxXTTLtnB75EUjGQ%3D%3D&trk=d_flagship3_search_srp_jobs 

 

 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
FEUJI INC

REMOTE SALES VA

Publicado: 2025-01-28 19:27:16

Simply Vetted is dedicated to connecting top-tier talent from Latin America with exceptional job opportunities in the United States. Our clients trust us to find the best candidates, and our candidates trust us to open doors to rewarding careers. With a history of successful placements and a commitment to quality, we ensure your job search is in expert hands.

 

Job Title: Remote Sales VA (Spanish Required)

Location: Remote from Latin America

Position Type: Full-time

Salary:

  • Base: $1,000 USD/month
  • Commission potential: ~$250 USD/month additional
  • Total potential: ~$1,250 USD/month

Schedule:

  • Tuesday-Saturday: 9:00 am - 6:00 pm (EST)

Payment schedule: Bi-weekly (via Remitly, Wise, etc.)

 

About the Company:

Our client is a premium cleaning company based in Cleveland, Ohio, specializing in high-quality house cleaning services. Known for their strong reputation in the industry and a perfect 5-star Google review profile, they are now seeking a Remote Sales VA.

 

Job Overview:

We are looking for a bilingual professional (fluent in English and Spanish) to manage primarily inbound sales for our client’s cleaning business in Cleveland, Ohio, with occasional outbound calling duties. Responsibilities include managing inbound sales calls (main focus), occasional cold calling and lead generation (training provided), and recording new bookings in scheduling software. If you have a background in sales and excellent communication skills, this role may be perfect for you.

 

Responsibilities:

  • Respond to inbound sales calls from prospective clients seeking house cleaning services, with a goal of closing sales at an effective rate (40-50%)
  • Spend approximately 1-hour daily making outbound calls to potential clients, such as Airbnb owners and property managers
  • Occasionally assist with sourcing and creating lead lists (training will be provided)
  • Input new client details into Booking Koala, the booking and scheduling software
  • Collaborate with the cleaning team in Spanish when necessary

 

Requirements:

  • Strong verbal fluency in English and Spanish
  • Outstanding communication skills over the phone
  • Proven experience in sales
  • Ability to work independently and meet deadlines
  • Reliable and punctual

APPLY HERE: https://www.linkedin.com/jobs/view/4137250972/?alternateChannel=search&refId=bQGwj7YQa0QA6Cwyb8y%2Bag%3D%3D&trackingId=cpFxqTc8IHFJVZ2WGyixtA%3D%3D&trk=d_flagship3_search_srp_jobs 

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POSTULAR
SIMPLY VETTED

REMOTE MODERATORS

Publicado: 2025-01-28 19:25:42

Requirements

Description and Requirements

TELUS International is looking for Remote Moderators to join our team!

As a Moderator, you will handle remote calls and surveys with our study participants from the United States weekly. Moderators will report to the project team. Training will be provided before the start of the project.

Additional Job Description

Compensation: 18 USD per hour

Workload: up to 15 weeks of work, hours per week will vary

Location: Costa Rica

Main Requirements:

  • Proficient in the English language
  • Good customer service skills
  • Familiarity with iOS is required
  • Must have a personal laptop or computer
  • Can work on US time
  • Willing to work on weekends
  • Consistent communication with the project management team.


You will need to provide an up-to-date resume with your application. TIAI will arrange interviews to screen the applicants.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

 
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POSTULAR
TELUS DIGITAL

REAL TIME ANALYST

Publicado: 2025-01-24 18:49:59

The Real-Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.

Responsibilities

  • Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources and to meet any necessary contractual obligations
  • Coordinates and manages same day and/or short-term off-line event scheduling for call center agents while maintaining acceptable performance of the call center
  • Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently maintain appropriate staffing levels
  • Monitors CMS and RTA to assist the management teams with acceptable agent adherence to schedules
  • Analyzes trends such as call volume, AHT, and attendance to understand and plan for potential overstaffing/under staffing conditions; adjust plans prior to and/or same-day based on the ability of the call center to attain appropriate performance results
  • Manages agent profiles within CMS to best utilize all staffing resources
  • Monitors available reports to effectively manage the performance each call center business and/or product to acceptable results
  • Participates in Help Desk calls to relay how issues are impacting the call center
  • Assists in the development of all reports and/or processes that increase the ability of the call center to effectively and accurately plan acceptable performance results
  • Effectively communicates call center performance and information by providing the business informational updates regarding the recent, current, and future state of the business.
  • Schedule daily, weekly, monthly meetings to communicate information to WorkForce Leaders to set expectations and confirm business needs to allow the business to make sound decisions
  • Provides the business with timely status updates on projects and initiatives
  • Complete necessary reports, ad hoc reports as required

Qualifications

  • Bachelor’s Degree (any field) or equivalent work experience
  • At least 6 months experience specializing in Real-Time Monitoring or Workforce Analysis (for external candidates)
  • Advanced knowledge in MS Office, especially MS Excel and relevant WF tools such as IEX and CMS.
  • Knowledge in problem-solving processes

Skills

  • Strong communication skills
  • Above average reporting skills
  • Excellent analytical skills
  • Must possess effective organizational skills and time management skills

Abilities

  • Ability to work on several projects simultaneously
  • Ability to come up with sound and accurate decisions in any given circumstance
  • Ability to exhibit professionalism
  • Demonstrated ability to work with a team
  • Demonstrated ability to communicate effectively and professionally with internal and external associates
  • Ability to work independently with minimal supervision, meeting multiple deadlines in a high-pressure environment.

 

APPLY HERE: https://niccareers-ibex.icims.com/jobs/18334/real-time-analyst/login 

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POSTULAR
IBEX

SALESFORCE ADMINISTRATOR

Publicado: 2025-01-24 18:43:18

Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:

  • PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
  • Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.

Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.

In 2023, our unwavering dedication to innovation garnered recognition as a Deloitte Technology Fast 50™ Program Company. Our clientele boasts industry leaders such as Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Bolt.com, Freedom House, and more.

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then we’d love to hear from you.

Why Join The Talent Pool?

This Job Posting is currently part of our “Talent Community”. The "Talent Community" is a section in our Careers Site, specially designed to attract and call on all those professionals passionate about technology who aspire to be part of a "People First Company" like Launchpad.

Through the notices posted in the Talent Community, which are associated with a series of high-demand positions in the market, you can quickly upload your resume; we assure you that in this way, we can easily find your profile in our database when we have the right opportunity for you. This means that these are not vacancies we are actively working on, but rather a simple way to connect and explore the possibility of working together in the future.

If you are a Salesforce Administrator and you are interested in working with world-class companies, submit your resume today!

Responsibilities

  • Customize and configure Salesforce to meet specific business requirements.
  • Collaborate with stakeholders to gather and understand user needs.
  • Create and manage user profiles, roles, and permission sets.
  • Maintain data integrity by overseeing data quality, imports, and exports.
  • Develop and maintain reports and dashboards for various user groups.
  • Implement and manage workflows, process builder, and approval processes.
  • Stay updated on Salesforce releases, features, and best practices.
  • Troubleshoot and resolve issues related to Salesforce configuration.
  • Provide end-user training and support.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Salesforce Administrator certification (e.g., Salesforce Certified Administrator).
  • Proven experience as a Salesforce Administrator or in a similar role.
  • Strong understanding of Salesforce architecture and data model.
  • Proficiency in Salesforce configuration, including custom objects, fields, and validation rules.
  • Experience with data management and security in Salesforce.
  • Knowledge of best practices for Salesforce administration.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and collaboratively in a team.

Preferred Skills

  • Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).
  • Familiarity with Lightning Experience and Lightning components.
  • Experience with Salesforce CPQ (Configure, Price, Quote).
  • Knowledge of Salesforce integrations and data migration tools.
  • Previous experience with user training and documentation.

Why Work for Launchpad?

  • 100% remote
  • People first culture
  • Excellent compensation in US Dollars
  • Hardware setup for working from home
  • Work with global teams and prominent brands based in North America, Europe, and Asia
  • Training allowances
  • Personal time off (PTO) for vacations, study leave, personal time, etc.
  • ...and more!

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.

Are you ready to elevate your career at Launchpad? We want to hear your story! Contact us today.

 

APPLY HERE: https://job-boards.greenhouse.io/launchpadtechnologiesinc/jobs/4311277006?gh_src=68a768c26us 

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LAUNCHPAD TECHNOLOGIES INC

CUSTOMER SERVICE REPRESENTATIVE ONSITE

Publicado: 2025-01-24 18:37:55

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

  • Manage incoming calls and/ or chat from customers.
  • Provide appropriate follow up which may include outbound calls.
  • Assess customer’s needs and guide the customer accordingly.
  • Maintains acceptable call lengths while remaining friendly, informative and helpful.
  • Maintains productivity and quality standards.
  • Demonstrates appropriate sense of urgency for customer responses.
  • Escalates customer issues appropriately and correctly.
  • Demonstrates timely accurate and professional customer service.
  • Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrates knowledge and use of departmental resources, policies and procedures.
  • All other duties as assigned.

Qualifications

Language/Communication Skills

  • Ability to fluently speak and write English
  • Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
  • Demonstrates clear and polite written and oral communication.

Technical Skills

  • Ability to type 25 words per minute with 90% accuracy.
  • Ability to effectively navigate the internet, email and instant messaging.
  • Basic computer proficiency.

Customer Focus

  • Demonstrates a strong customer Orientation.
  • Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

Customer Interaction Skills

  • Friendly and upbeat style.
  • Displays helpfulness.
  • Ability to empathize with customers.
  • Ability to set expectations and deliver information in a positive and articulate way.
  • Ability to handle irate customers effectively.

Problem-Solving Skills

  • Investigates and take action to meet customer’s needs.
  • Ability to use emotional intelligence to resolve customer’s issues.
  • Solves routine problems effectively, gathering the information necessary from the customer.
  • Applies systematic approach to solving problems.
  • Ability to demonstrate critical thinking skills.

Interpersonal Skills

  • Professional and positive interactions with others and is able to establish rapport quickly.
  • Treats others with courtesy and respect.
  • Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
  • Ability to work with little or no supervision and operate within a team environment.
  • Demonstration of resolution skills and capabilities within scope of job duties

Schedule Flexibility

  • Ability to adapt to changes. (Working on different teams, line of businesses and on site)
  • Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
  • Must be able to work full-time

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

  • Medical Insurance
  • Paid Time Off
  • Paid professional training
  • Employee referral bonus plan
  • Free Transportation

APPLY HERE: https://niccareers-ibex.icims.com/jobs/17768/customer-service-representative-onsite/login?mobile=false&width=1140&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300 

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IBEX

AGENTE DE OPERACIONES TERRESTRES PART TIME SJO

Publicado: 2025-01-24 18:36:41

¡Cada vez estas más cerca de tocar el cielo! ✈️

 

Queremos que hagas parte de este emocionante viaje en donde podrás crecer y desarrollarte junto a un equipo altamente capacitado y diverso que te acompañará a seguir venciendo obstáculos y alcanzar tu destino.

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AVIANCA

SPECIALIST, CUSTOMER ACQUISITION

Publicado: 2025-01-24 18:35:20

Job Title:

Specialist, Customer Acquisition

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Customer Acquisition Specialist to join our team today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement. You will develop an excellent level of product or service knowledge to support customer questions. Reporting to a sales manager, you will capture the voice of the customer for your assigned clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You will:

  • Attending customer meetings, conducting sales presentations, and delivering product/service demonstrations both in person and via phone.
  • Providing technical expertise to support aggressive selling goals and thorough responses to product/service and industry questions.
  • Preparing technical proposals and presentations to support sales teams and demonstrating proficient solution selling abilities.
  • Identifying and analyzing customer/client needs and developing strategies to competitively meet those needs.
  • Advising and supporting customers and sales teams on technical aspects of products and services.
  • Developing and executing thorough training as needed, utilizing technical expertise.
  • Streamlining and improving sales processes, recommending improvements to management.
  • Acting as a customer advocate for pre-sales and post-sales activities.
  • Providing consistent follow-up on opportunities or inquiries.
  • Evaluating the client's customer needs and proposing potential solutions.
  • Managing external competitive pressures and effectively handling objections to help retain customers.
  • Providing consultative support and potentially attending vendor and/or external events.
  • Mentoring and guiding junior staff, if needed, and working with multiple stakeholders
  • Understanding customer usage to date and their purchased entitlements and enhanced solutions.
  • Identifying customer needs, gaps, and potential catalogue recommendations.
  • Performing reactive case reviews, identifying trends and problems.
  • Catalogue awareness for recommendations.
  • Understanding complex customer relationships, such as globals and shared TPIDs.
  • Service offerings include Azure Case Trending, Proactive Program Remediation, Identification of New Opportunities (INO), Unified Renewal Enablement, Pre (and Post)-Meeting Administration (PPMA), with a note that there are no current offerings for services 7 and 8.
  • Service expansion indicates a need for determining usage of services and performing trending analysis, setting up CSAM for renewal discussions, and a daily brief/cheat sheet for CSAMs.

You have:

  • 2+ years of experience working in a customer service or sales capacity.
  • Excellent Communication skills.
  • Excellent English level.
  • 2+ years of Experience managing presentations, responding questions Ad hoc.
  • Experience learning new technology and data
  • Problem solving skills
  • Good knowledge of MS Office programs (Excel, Power Point and Outlook)
  • Excellent Cloud Knowledge.
  • Business Acumen to manage client's contract information.
  • Ability to identify renewals and Upsell/Cross Sell opportunities.
  • Trend Analysis Knowledge.
  • Fast Learner.
  • Ability to multitask, prioritize and manage time effectively.
  • Experience working with Salesforce.com or similar CRM
  • Ability to work independently with moderate to low supervision.
  • Azure Technology knowledge is a big plus.

Location:

NIC Managua - Kakau

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

 

 

APPLY HERE: https://apply.concentrix.com/global/en/job/CONCGLOBALR1565128EXTERNALENGLOBAL/Specialist-Customer-Acquisition?utm_source=linkedin&utm_medium=phenom-feeds 

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CONCENTRIX

CUSTOMER SUCCESS MANAGER

Publicado: 2025-01-24 18:34:17

Working at Thoropass

At Thoropass, we are on a mission to transform an industry that’s never been known for innovation, but we aren’t letting that stop us. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workplace where the best idea wins, and we bring out the best in each other.

Our team is full of entrepreneurial people with a bias toward action, an insatiable intellectual curiosity, and a desire to learn and grow personally and professionally. By bringing remarkably talented people together, we have the opportunity to create something truly amazing for our customers and our team.

What We Do

Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. Thoropass helps companies adopt stage-appropriate compliance practices that enterprises can trust and reduce the time and costs of security audits by 50% or more.

We are a rapidly expanding team based out of New York and growing. We were founded in May 2019 and raised our Series C funding in November 2022. Our top investors include J.P. Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital. We're growing customers and revenue dramatically, and we’re poised for continued break-out growth in 2024 and beyond.

About The Job

We’re looking for a tech-savvy Customer Success Manager with a drive for building relationships and finding solutions. As a member of our Customer Success Team, you’ll be working with other awesome tech startups by engaging with their founders and leadership teams. Your sphere of influence will include maintaining customer relationships, networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You’ll be asked for your insights on client-to-business interactions, how you think we can improve the customer experience through product support, and how best to handle customer complaints and requests.

Our Customer Success Manager must be social and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager will engage with customers, maximize value, and create strategies to grow our customer base.

Key Responsibilities

  • Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue)
  • Help improve customer experience through data analysis
  • Contribute to tutorials and communications
  • Maximize customer retention
  • Aid in innovative product design and development

Key Skillsets / Knowledge Requirements

  • Strong communication skills in English, both written and verbal
  • Detail oriented with strong organizational skills
  • Ability to handle multiple priorities
  • Demonstrated leadership qualities
  • High computer literacy and ability to learn new software
  • Passion for service

Educational Requirements And Career Experience

  • Bachelors degree
  • 2-6 years of experience in a customer-facing role and startup SaaS experience

Compensation & Benefits

  • Competitive base salary
  • Exceptional private healthcare
  • Early equity in a fast-growing company
  • Hybrid work-from-home model
  • Unlimited PTO
  • Home office equipment
  • Monthly wellness and home Wi-Fi stipend

#hybrid

Equal Opportunity

Thoropass provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Even if you feel you don’t meet every requirement, consider applying! Thoropass acknowledges the research which shows that women and people of color are less likely to apply for jobs when they don’t meet all of the stated qualifications. However, we’re looking for authentic innovators to blaze new trails and you just may be the right person for this or another role.

 

APPLY HERE: https://boards.greenhouse.io/thoropass/jobs/5240149004?gh_src=95cce8d74us 

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THOROPASS

CUSTOMER SERVICE ADVISOR

Publicado: 2025-01-24 18:33:14

Job Title:

Customer Service Advisor

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Type: Full-Time

Location: Managua

WHAT’S IN IT FOR YOU?

  • A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
  • Endless career opportunities and clear paths for career development
  • A competitive salary
  • Inclusive perks and benefits such as life insurance, meal subsidy
  • Opportunity for monthly performance incentives
  • Enjoy our onsite Break Rooms, onsite clinic and more

What You Want Matters To Us

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for Customer Service Advisors

This role is the perfect opportunity for someone considering a career in Customer Service in various industries

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM:

  • High School Diploma
  • Police Record Updated
  • Resume

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Location:

Nicaragua- Managua

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

 

 

APPLY HERE: https://apply.concentrix.com/global/en/job/CONCGLOBALR1567672EXTERNALENGLOBAL/Customer-Service-Advisor?utm_source=linkedin&utm_medium=phenom-feeds 

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CONCENTRIX

MYHR LIVE SUPPORT ADVISOR [S], MHLS

Publicado: 2025-01-24 18:31:17

Description

At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon’s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment.

Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.

As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.

You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends.

Key job responsibilities

Responsibilities

Amazon’s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be:

  • Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
  • Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.
  • Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.
  • Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
  • Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.
  • Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.
  • Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.
  • Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.
  • Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.

This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!

Basic Qualifications

  • 2+ years’ experience in customer service.
  • Fluent communication and writing skills in English (+85%).
  • Schedule flexibility (we support a 24x7 operations).
  • 20MB download and 4MB upload internet speed availability.
  • High School Diploma

Preferred Qualifications

  • 3-4+ years of contact center or equivalent experience.
  • Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
  • Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
  • Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development.
  • Experience dealing with customers and exceptional use of empathy skills.
  • Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

 

APPLY HERE: https://www.amazon.jobs/en/jobs/2881128/myhr-live-support-advisor-s-mhls?cmpid=SPLICX0248M&utm_source=linkedin.com&utm_campaign=cxro&utm_medium=social_media&utm_content=job_posting&ss=paid 

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AMAZON

DATA ENTRY SPECIALIST

Publicado: 2025-01-24 18:29:10

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

 

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

 

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

 

Data Entry Specialist at BairesDev

 

We are looking for Data Entry profiles to join our Talent Acquisition Team and participate in different projects made up of multicultural teams distributed throughout the world. This person must be proactive, detail-oriented, and demonstrate excellent analytical abilities as well as teamwork and multitasking skills. This is an excellent opportunity for professionals looking to advance their careers at one of the industry's fastest-growing companies!

 

What You Will Do:

 

- Support the Recruiting area in the identification and initial contact of potential candidates for our searches.

- Propose new alternatives to identify candidates.

- Identify opportunities for improvement in the area's current processes.

- Manage the notices in the different job portals with which we work and evaluate the candidates that apply to them.

- Identify and analyze professional profiles in job portals for the different searches we have open.

 

Here’s what we are looking for:

 

- Proactivity and the ability to work in a team.

- Paying close attention to detail in daily tasks.

- At least one year of previous work experience (a plus).

- Advanced English level.

 

How we do make your work (and your life) easier:

 

- 100% remote work (from anywhere).

- Excellent compensation in USD or your local currency if preferred

- Hardware and software setup for you to work from home.

- Flexible hours: create your own schedule.

- Paid parental leaves, vacations, and national holidays.

- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.

- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

 

Apply now and become part of a global team where your unique talents can truly thrive!

 

APPLY HERE: https://applicants.bairesdev.com/job/244/160043/apply?utm_source=linkedinjobposting&utm_medium=jobposting&utm_campaign=USA-20240821&lang=es 

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BAIRESDEV

KEY CUSTOMER DEVELOPMENT MANAGER

Publicado: 2025-01-24 18:28:13

No Relocation Assistance Offered

Job Number #164142 - Managua, Managua, Nicaragua

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

About The Role

In today's dynamic environment, it is an exciting time to be a part of the Customer Development team at Colgate Palmolive. Our highly energetic and focused Customer Team is dedicated to driving growth for our company in this ever-changing landscape.

As the Key Customer Development Manager for key distributors, you will have responsibility to deliver sales objectives on volume, spending and retail execution while also running the P&L. You will be formulating and performing a strategic plan to ensure you reach maximum volume, profitability and customer service. You'll develop plans to deliver designated account strategies and foster a mindset with your colleagues to build solutions where everyone wins and efficiency of investments increase. You will demonstrate consumer insights associated with strong Colgate brand equities to drive incremental growth and strengthen the customer investment strategy so that it is consistent with Retail Environment strategy, brand strategy, and shopper insights.

Main Responsibilities:

  • Be the primary contact between Colgate Palmolive and the client and Negotiate the annual commercial plan with key client with the objective of profitable growth.
  • Prepare, negotiate and implement JBP, marketing and promotional campaigns to drive demand.
  • Communicate plans to field team for in-store support.
  • Visit stores to better understand implementation challenges to optimize future approaches.
  • Help facilitate and lead functional commercial organization meetings to align priorities and secure execution of all initiatives.
  • Carry out analysis of the information related to the client's performance to detect weekly opportunities by category, and communicate internally and externally.
  • Monitor service levels (inventories) and take corrective actions as needed and take opportunities for commercial actions.
  • Ensure the implementation of the plans at the points of sale, through visits to the field (20% of the time).
  • Develop and ensure the accurate sale management process and policies.
  • Optimize Key Account budget and all resources available
  • Evaluate and understand each customer's strategy applying data and analytics to supervise sales, distribution and campaign performance, trends, insights and opportunities for growth. Understand customer strategy, policies and procedures and future plans as well as their digital tools, assets and organization.

Basic Qualifications:

  • Bachelor's Degree or equivalent experience in Business Administration, Marketing, Industrial Engineering or related fields.
  • At least +4 years of experience in sales/commercial area
  • At least +3 years of adjacent experiences in consumer goods industry
  • At least +1 year experience managing key accounts in modern trade
  • English proficiency (At least 75% of understanding)
  • Financial knowledge and Analysis of data
  • Experience managing SAP (Preferable)
  • Microsoft Office or Google Suite proficiency (i.e, Sheets, Slides, Docs).
  • Availability to travel up to 75% of the time

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

 

APPLY HERE: https://jobs.colgate.com/job/Managua-Key-Customer-Development-Manager-MN/1237459800/?feedId=173900 

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COLGATE-PALMOLIVE

TECHNICAL SUPPORT REPRESENTATIVE

Publicado: 2025-01-24 18:23:57

Job Title

Technical Support Representative

Job Title: Technical Support Representative

Position type: Permanent

Location: San Jose, Costa Rica

Job family: Customer Support

Summary Of The Role

The Customer Support Analyst team are subject matter experts on our industry leading hospitality solutions who provide advanced level of support to customers and front-line support team members.

In This Role You’ll

  • Provide efficient and prompt customer service, technical support and follow-up on customer requests, in adherence with Customer Support case and phone handling policies and procedures.
  • Identify issues and source the necessary information to perform analysis and conduct investigations on cases to identify root and causes.
  • Provide escalation support to internal and external customers as assigned.
  • Actively contribute to identifying problems and opportunities for application and process improvement.
  • Collaborate with Escalation Specialist and align with other verticals to support customer situations.
  • Develop and maintain advanced user and technical skills on targeted Amadeus Hospitality products and related tools, as well as a functional knowledge of the hotel industry.
  • Participate in the development and advancement of targeted Amadeus Hospitality products, including process documents, as well as participating in user acceptance testing to validate functionality and client/support accuracy.
  • Ensure efficient and qualitative case handling by following the defined support process and tools.
  • Work in line with, and in support of, existing help desk processes and defined service levels.
  • Work effectively within and across departmental teams and peer groups, developing and maintaining collaborative partnerships, including responsibility to document and transfer cases to Tier 3 and/or Level 2/3 technical teams for advanced investigation.

About The Ideal Candidate

  • Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
  • Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
  • Education: Tertiary qualifications (or equivalent) in a relevant discipline from a college of University.
  • Relevant Work Experience: Two to four years of experience within a customer service/help desk environment, supporting software products or related technical training/experience as well as hospitality experience is required.
  • Business Understanding:
  • Hospitality industry knowledge.
  • Equal amount of technical experience and customer service experience.
  • Strong customer service, problem solving, time management and team building skills are essential.
  • Analytical thinking.
  • Exceptional verbal and written communication skills.
  • Highly motivated with demonstrated ability to work in both a team environment and independently.

Skills

  • Computing: High level of computer technical aptitude, Microsoft operating systems, networks and Salesforce.
  • Language Skills: Proficient in English with additional language requirements based on geographic region.
  • Specific Knowledge: Hospitality industry knowledge is required.
  • Other: Basic server maintenance and SQL experience are a plus.

What We Can Offer You

  • Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
  • Work hybrid.
  • Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
  • Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
AMADEUS

COMMUNITY ENGAGEMENT ANALYST

Publicado: 2025-01-24 18:21:25

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

 

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

 

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

 

Community Engagement Analyst at BairesDev

 

As a Community Engagement Analyst at BairesDev, you will support the Client Solutions team in fostering local engagement activities and driving market expansion through our Representatives' networks. You will play a key role in identifying events, supporting remote engagement, and helping build a robust framework for consistent community outreach.

 

What You Will Do:

 

- Source and recommend local engagement events to strengthen our Representatives' professional networks.

- Provide remote support for hosting and managing community events across various regions.

- Maintain and update weekly reports and control spreadsheets to track engagement progress.

- Document best practices and uncover new opportunities for enhancing community engagement.

- Create and maintain templates for repetitive tasks and activities to ensure efficient processes.

 

What We Are Looking For:

 

- 3+ years of experience as a Community Manager.

- 1+ years of experience managing events.

- 1+ years of experience in sales or customer success.

- Excellent organization and time-management skills.

- Strong written and verbal communication skills.

- Academic background in Executive Assistance, Marketing, Public Relations, or Social Communication.

- Upper-Intermediate English level or higher.

 

How We Make Your Work (and Life) Easier:

 

- 100% remote work from anywhere.

- Competitive compensation in USD or your preferred local currency.

- Flexible hours to create your own schedule.

- Paid parental leave, vacations, and national holidays.

- An innovative and multicultural work environment where you can learn from the global Top 1% of tech talent.

- A supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

 

Join BairesDev and be part of a global team that’s driving meaningful engagement in local communities.

 

Apply now: https://applicants.bairesdev.com/job/210/279866/apply?utm_source=linkedinjobposting&utm_medium=jobposting&utm_campaign=Remote-20250109&lang=es 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
BAIRESDEV