CUSTOMER SERVICE REPRESENTATIVE
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We currently seeking a Customer Service Representative. This role is based out of our Denver Office.
Don’t miss the opportunity to join a broad range of people-centric professionals, leaders, and status-quo fighter
Job Summary
IPEX is seeking a dynamic Customer Service professional to join their team. This individual will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.
Principal Responsibilities
The incumbent will work in a high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service:
- Respond to inquiries regarding price, delivery, technical support, or status of customer
- Resolve delays, service problems and disputes
- Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution
- Verify customer pricing, terms, delivery requirements etc.
- Track back-orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
- Collaborate closely with other departments from the service team to ensure proper service from all directions
- Provide technical support by referring to various IPEX publications
- Respond to all customer inquiries in a timely manner
Key Performance Features
- High drive for building strong customer relationships based on customer satisfaction
- Overall management of sales orders and customer inquiries
- Understanding of pricing relationships, and/or ability to organize price information
- A firm grasp of the IPEX computer system
- Relationship with internal colleagues and ability to resolve problems and disputes by collaborating with the appropriate team members
- Positive demeanor and team focused outlook
- High degree of organization and accuracy
- Telephone manner and skills
Qualifications & Experience
- A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization
- Minimum 1-3 years of experience as a customer service representative
- Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email
- Experience is SAP is an asset
- Demonstrated ability to effectively resolve customer issues and complaints patiently
- Strong written and verbal communication skills
- Good team player including the demonstrated ability to contribute to and foster a positive team environment
- Industry experience is an asset
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com
CLIENT SERVICE REPRESENTATIVE
Job Description
Client Service Representative
On-Site
Monday - Friday, 9:00 am - 6:00 pm CST
Springfield, IL, Dallas Fort Worth TX, Wilmington, DE
If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC’s professional business-to-business environment as a Client Service Representative. And there’s the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC’s competitive benefits—paid time off, medical, dental, and 401(k) plans, just to name a few.
We’re hiring a Client Service Representative for our UCC department. You’ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.
Some of the things you’ll be doing:
- Build relationships with our clients to better understand their unique needs and concerns
- Fulfill requests and answer questions for internal and external customers
- Respond promptly to customer inquiries via phone or electronically
- Provide excellent customer service to both internal and external clients
- Organize the workflow to meet customers’ time frames and demands
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
What technical skills, experience, and qualifications do you need?
- Experience working in a customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Effective verbal and written communication skills
- Salesforce experience a plus
#CSC
#CSCCareers
At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $35,000-40,000.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.
REMOTE BILINGUAL SPANISH REPRESENTATIVE
Description
Our Bilingual Spanish Representative team starts at $36,400 per year ($16.50 an hour base wage and an additional $1 an hour for language differential) plus bonus.
Must live in Texas to be eligible for this remote position.
Representante Bilingüe en Español
Nuestro equipo bilingüe en español comienza en $ 36 400 por año ($ 16,50 por hora de salario base y $ 1 adicionales por hora en lenguaje en diferenciales) más bonificación.
Debe vivir en Texas para ser elegible para este puesto remoto.
What will I do as a Bilingual Spanish Representative?
Insurance is one of the most sustainable industries around! Look at it this way – as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual Spanish Representative are a key player. As part of our Bilingual Spanish Representative team, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide an exceptional customer experience for customers.
¿Qué hare como Representante Bilingüe en Español?
¡Los seguros son una de las industrias más sostenibles! Míralo de esta manera: siempre que las personas tengan activos que quieran proteger, el seguro será integral para brindar tranquilidad. Como representante bilingüe en español, representarás a uno de los principales proveedores de seguros del país al recibir llamadas entrantes de clientes potenciales para cerrar el trato en las ventas de seguros. Interactuarás con los clientes para entender sus necesidades y ofrecerles las mejores soluciones. Utilizando una sólida construcción de relaciones, proporcionarás una experiencia excepcional al cliente para los clientes.
Duties And Responsibilities
- Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
- Educate the customers on our insurance products and services while identifying opportunities to sell additional products.
- Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
- Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
- Engage in a conversation with people from all walks of life.
- Every caller is unique, so providing and customizing assistance according to the policyholder’s needs is a crucial part of the role.
Deberes y responsabilidades:
- Atender llamadas entrantes y realizar una consulta para identificar las necesidades del posible asegurado. Tomará el control de la conversación y combinará los productos y soluciones que mejor satisfagan esas necesidades.
- Educar a los clientes sobre nuestros productos y servicios de seguros mientras identificando oportunidades para vender productos adicionales.
- Leendo palabra por palabra y asegúrandose de que todas las coberturas y soluciones se comuniquen de manera efectiva utilizando los recursos proporcionados
- Resolver problemas y formular soluciones para los clientes investigando, analizando y resolviendo consultas sobre seguros y cuestiones relacionadas con el servicio.
- Participe en una conversación con personas de todos los ámbitos de la vida.
- Cada persona que llama es única, brindar y personalizar la asistencia de acuerdo con las necesidades del asegurado es una parte crucial de este puesto.
As a Bilingual Spanish Representative, you will get:
- Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
- Full time hours. 40-hour work week.
- Job Stability. We’ve been in business since 1936.
- Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
- Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
- Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
- Referral Program. We have one of the most lucrative referral programs around.
- Career Growth. Most of our senior leadership started as agents. We promote from within!
- Annual Performance Reviews. We reward your good work with more money.
Como Representante Bilingüe en Español, obtendrás:
- Trabajo remoto. Esta posición es 100% remoto. Le enviaremos el equipo necesario para este puesto.
- Horario de Tiempo Completo. Semana laboral de 40 horas.
- Estabilidad laboral. Estamos en la industria desde 1936.
- Tiempo libre pagado. Porque el descanso no es una recompensa, es necesario para tu bienestar.
- Seguro médico, dental y de visión. Te ayudamos a cubrir el costo de su prima.
- Reembolso de matrícula. Tus metas son importantes y te ayudaremos a alcanzarlas.
- Programa de referidos. Tenemos uno de los programas de referidos mejor pagados.
- Crecimiento profesional. La mayoría de nuestros altos directivos comenzaron como agentes. ¡Promovemos desde dentro!
- Revisiones anuales de desempeño. Premiamos tu buen desempeño con más dinero.
What are the qualifications to be a Bilingual Spanish Representative at Afni?
- At least six months working in a service or sales environment
- Ability to work in a fast-paced environment
- Ability to multitask and use effective time management
- Ability to communicate written and verbally in both Spanish and English
- Computer skills
¿Cuáles son los requisitos para ser un representante bilingüe en español
en Afni?
Al menos seis meses trabajando en servicio al cliente o ventas
- Capacidad para trabajar en un entorno acelerado
- Capacidad para realizar múltiples tareas y utilizar una gestión eficaz del tiempo
- Capacidad para comunicarse escrita y verbalmente en Espanol y Ingles
- Habilidad para trabajar con un CRM.
TXVHINBL
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
En Afni ofrecemos igualdad de oportunidades de empleo a todas las personas calificadas. El empleo se basa en las capacidades y cualificaciones personales sin discriminación por motivos de raza, color, religión, sexo, edad, origen nacional, discapacidad o cualquier otra característica protegida según lo establecido por la ley. Esta política de Igualdad de Oportunidades de Empleo se aplica a todas las políticas y procedimientos relacionados con el reclutamiento y la contratación, la compensación, los beneficios, la terminación y todos los demás términos y condiciones de empleo.
Requirements
- What You Need to Thrive in Our Remote Environment:
- Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
- 25Mbps Download/10Mbps Upload
- Ping Rate – Less than 100 ms
- A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
- Ability to be on webcam during working hours
Lo que necesitas para prosperar en nuestro entorno remoto:
- Solo servicio de Internet por cable o fibra (sin acceso telefónico, DSL, satelital o celular)
- 25 Mbps de descarga/10 Mbps de subida
- Tasa de ping: menos de 100 ms
- Un espacio de trabajo privado con escritorio/silla donde el ruido del entorno (niños, mascotas, personas, aparatos electrónicos, etc.) no se pueda escuchar ni estar presente durante las horas de trabajo.
- Posibilidad de estar en la cámara web durante las horas de trabajo
Requirements
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
Requisitos:
- Mayor de 18 años de edad
- Preparatoria terminada
APPLY HERE: https://myjobs.adp.com/afniexternalcareers/cx/job-details?reqId=5001092678600&rb=LinkedIn
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - SPANISH-ENGLISH
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative - (Spanish-English) working remotely in Sacramento, CA, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
This position requires that you reside within 50 miles of Sacramento, CA.
What You’ll Be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
What You Bring To The Role
- 1 year or more of call center experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Great written and verbal communication skills in Spanish-English
- Computer experience
- High speed internet (> 15mbps) may be required for some programs
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $17.96 per hour
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit www.hellottecbenefits.com for more information.
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
APPLY HERE: https://ttec.taleo.net/careersection/5/jobdetail.ftl?job=2280154&src=JB-10085
REMOTE BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
LOCAL REPRESENTATIVE Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises
No Resume Required, Entry-Level
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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Key Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Fluent in both English and Spanish
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
All MCI Locations
- Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy
- Paid Time Off Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
- Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings Secure your future with retirement savings programs, where available.
- Disability Insurance Short- and long-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance Access life insurance options to safeguard your loved ones.
- Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code Be comfortable while you work.
Compensation & Benefits That Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
This job operates in a home office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
BILINGUAL OUTBOUND CALL CENTER REP
- Bilingual (English/Spanish)
- Starting hourly rate $15.00, with unlimited monthly commission potential.
- 2 weeks of required paid training (Monday-Friday, 8AM-4:30PM CST)
- Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.
- Competitive benefits, PTO, tuition reimbursement, and more!
How will this role have an impact?
At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.
As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.
This role will report to a Member Engagement Manager.
What will you do?
- Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
- Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
- Present a positive, professional, and high energy approach to clients, health plan members, and team members.
- Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
- Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
- Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
- Report member complaints and escalations immediately to Member Engagement Managers.
- Participate in peer side-by-side coaching as needed.
- Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
We Are Looking For Someone With
- A High School Diploma or equivalent is preferred.
- 1+ year call center experience OR 2+ years general work experience required.
- Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
- A desire to work in an efficient, results-oriented outbound call center environment.
- Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
- Good communication skills, friendly and conversational.
- Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
- Strong computer skills and the ability to use multiple systems at the same time, while making calls.
- Proficiency in the English language
Benefits
- Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
- Bi-weekly pay with monthly commission bonus potential
- 401K, employee stock purchase program and tuition reimbursement
- Employee discount programs
Work From Home Requirements
To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.
The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.
Conditions Of Employment
- Successful completion of background check is required for this position.
About Us
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com/our-story.
APPLY HERE: https://job-boards.greenhouse.io/signifyhealth/jobs/6485385003
CUSTOMER SERVICE SALES
About the job Remote - Customer Service Sales
Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?
Our Ideal Candidate Embodies Qualities Such As Adaptability, Trainability, And a Strong Desire For a Long-lasting Career. We're Looking For Individuals Who Are Eager To Start Their Journey With Us And Are Committed To Personal And Professional Growth. What We Offer
Full-time virtual career, offering the flexibility to work remotely. Average 1st yr $67-75K / Avg 2nd yr $1128K commission + bonuses. Life-long residual income through renewals. Unionized position with stock options. Excellent benefits package: medical, dental, prescription coverage. Exceptional training with experienced agents and managers. Leads provided: no calling family or friends, no cold calls. Flexible hours: a fulltime career, but you choose when you work. Opportunities for advancement and recognition. Dynamic Team Environment: a thriving virtual workplace atmosphere. Comprehensive training and ongoing support. Qualities We Value:
Openness to learn and be coached. Outgoing, friendly, positive, and approachable personality. A strong desire to help others to provide valuable advice and services. Effective communication skills: your ability to connect is crucial. Sales or customer service experience is advantageous but not mandatory. Your Qualifications:
Responsibilities
Laptop or computer with camera is required. Possession of, or willingness to obtain a life & health license. Basic computer literacy is essential. Must reside in North America. Your Job Responsibilities:
Contact the leads we provide to schedule virtual meetings with clients. Present benefit programs to enroll new clients and cultivate relationships with them. Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
Nice-to-have skills
- Customer Service
- Sales
- Communication
- Florida, United States
Work experience
- Other Sales
Languages
- English
CUSTOMER SUPPORT ADVOCATE
About Taskrabbit:
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.
Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
- Taskrabbit is a remote-first company with employees distributed across the US and EU
- 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
- DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
- DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020
About The Role:
As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.
Our Values:
- Obsess over Clients and Taskers
- Win Together with Heart
- Own the Challenge
- Be Bold
- Move Forward. Move Fast.
What You'll Work On:
Customer Obsessed
- Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
- Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
- Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.
Insight/Metrics Driven
- Understand customer needs and preferences through direct interactions and feedback.
- Use feedback to make informed decisions aimed at improving customer satisfaction.
- Spot trends in customer inquiries and behavior to better anticipate their needs.
- Regularly assess and adapt your approach to ensure a positive customer experience.
Trusted Resource
- Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
- Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
- Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.
What You Will Need:
- Minimum of 1 year of experience in a customer service role.
- Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
- Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
- Empathetic communication skills, with the ability to connect with customers on a personal level.
- Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
- Detail-oriented mindset with a commitment to delivering top-notch service.
- Fluency in English is required; proficiency in French or Spanish is a welcome bonus.
Shifts offered for this position are Central Time (CT). Preference will be asked at time of interview, but cannot be guaranteed. Depending on business requirements your shift time or day off may change:
- Monday-Friday 10:45am - 7:45pm CT
- Tuesday-Saturday - 7:30am - 4:30pm, 8:30am - 5:30pm, 9:45am - 6:45pm, or 10:45am - 7:45pm CT
- Sunday-Thursday - 7:30am - 4:30pm, 8:30am - 5:30pm, 9:45am - 6:45pm, or 10:45am - 7:45pm CT
Target Start Date: 4/21/2025
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. total compensation consists of base hourly pay + bonus + benefits + perks. The base hourly pay for this position is $17.50/hour. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
You’ll love working here because:
- Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
- The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
- The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.
Taskrabbit’s commitment to Diversity and Inclusion:
An Active Commitment to Equity within our Company and Platform.
We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.
Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.
APPLY HERE: https://boards.greenhouse.io/taskrabbit/jobs/6631500
SALES SUPPORT REPRESENTATIVE: BILINGUAL SPANISH & ENGLISH
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a Bilingual Sales Support Representative really do?
Think of yourself as someone who will provide world-class service to our customers or clients in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role.
We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Sales Support Representative.
As a Bilingual Sales Support Representative, you will:
- Research and resolve issues reported by the client's end-users via phone, email, and chat support.
- Use sales techniques, to offer products and services to customers or potential customers, mainly via telephone to cold, warm or hot leads.
- Document all information on customer interaction according to standard operating procedures.
Requirements:
- Experience: Prefer 1 year or equivalent sales or business development experience (commission sales, appointment setting, inside or outside sales, previous experience in roles with a sales target / quota or a sales incentive program, contacting sales prospects, generating new sales leads, account management) or at minimum, show a propensity to upsell additional products or services to customers, using standard sales techniques and rebuttals.
- Must be willing to complete an assessment that includes a typing test of 35 wpm
- Great communication skills, written and orally
- Demonstrate strong abilities to work independently and as a team player
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Experience using Salesforce is a big plus
- Must be at least 18 years of age
- Must have at least a High school diploma or GED
- Must be willing to participate in a background screening
- This is an onsite position (1650 Independence Dr, New Braunfels, TX 78132)
- Must be fluent in both Spanish and English Languages (written and verbal)
Recommended:
- Experience with phone, email and live chat support
- Experience in customer service, sales, billing, collections, or technical support
About Us:
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.
In addition to our truly #Ridiculous culture, you'll enjoy benefits like:
- Outstanding Medical, Dental, Vision and Prescription plans
- 401k Match
- Pet Insurance
- In-house Wellness Coaches
- Hundreds of Discounts with the Brands you Love and Use
TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
TaskUs has employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
We are aware of employment scams where individuals pose as representatives of legitimate companies to fraudulently obtain personal information or money. TaskUs IT will never request sensitive personal information (e.g., Social Security numbers, banking information, etc.) or payment during the onboarding process over phone or email. If you suspect fraudulent activity or have concerns about the legitimacy of any communication claiming to be from TaskUs IT, please contact your recruiter directly.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/
CUSTOMER SUPPORT
We are seeking a dedicated and customer-focused individual to join our team as a Remote Customer Support Advisor. In this role, you will assist clients in planning and booking exceptional sports trips to various global destinations. If you are passionate about delivering outstanding customer service and enjoy helping others with their travel needs, this position is an excellent opportunity for you. As a Remote Customer Support Advisor, you will guide clients through the research and booking process, ensuring they have seamless and well-organized travel experiences.
Key Responsibilities:
- Communicate with clients to understand their travel preferences and provide tailored recommendations on destinations, transportation options, accommodations, and overall trip planning
- Coordinate and arrange transportation, lodging, travel insurance, and additional services to create comprehensive travel itineraries
- Use effective communication and service techniques to present clients with appealing travel packages, including event tickets, hotel stays, airline reservations, and car rentals
- Offer exceptional customer support throughout the booking process, responding to inquiries, resolving concerns, and ensuring a smooth travel planning experience
- Maintain accurate and organized records of client interactions, travel arrangements, and other relevant details
Qualifications:
- Must be at least 18 years old
- Authorized to work in the United States
- Strong communication skills with a customer-oriented approach (sales experience is a plus)
- Access to a smartphone with internet connectivity (a laptop is recommended but not required)
- Previous experience in customer service or hospitality is beneficial but not mandatory
Benefits:
- Flexible work schedule
- Exclusive travel discounts
- On-the-job training
- Employee perks and incentives
- Remote work environment
- Competitive compensation structure with performance-based incentives
Work Environment:
This is a fully remote position, allowing you to work from the comfort of your home. You will be part of a collaborative team that values excellent customer service.
Application Instructions:
If you are excited about helping clients create memorable travel experiences and meet the qualifications outlined above, we encourage you to apply.
CUSTOMER SERVICE REPRESENTATIVE
Job Posting: Customer Service Representative at B&P Enterprises
Job Description
Are you ready to earn $850.00-$1200.00 weekly as per company policy!! B&P enterprises is excited to announce the opening for a Customer Service Representative. This position is designed for individuals who thrive in dynamic, fast-paced environments and who wish to play a critical role in our ongoing success. We provide a challenging yet rewarding career, catering to those who excel in customer-oriented roles and have a keen interest in organizational growth and customer satisfaction.
This is a Full-Time position requiring the candidate to work from our primary locations with no remote work options. The role involves direct, face-to-face interaction with our valued customers, offering them insightful product information, addressing their concerns, and promoting an exceptional brand experience. Eligible candidates should be prepared to join a teamwork-driven workforce that is dedicated to professionalism and high-quality service delivery.
Duties And Responsibilities
- Greet customers and provide a warm, positive first impression
- Assess customer needs and guide ther regarding product features and benefits.
- Handle customer inquiries and resolve issues promptly to maintain high customer satisfaction
- Maintain an in-depth knowledge of product catalog to enhance customer support.
- Educate customers on products and services without any sales pressure.
- Participate in training sessions to stay updated on product developments or changes in company policy.
- Provide feedback to management regarding customer concerns and suggestions.
- Uphold company standards and contribute to team efforts by accomplishing related results as needed.
- Support marketing and promotional projects aimed at increasing brand awareness.
- Engage in employee referral programs designed to enrich team composition and company culture.
Requirements
- No prior experience in customer service required; comprehensive training will be provided.
- High school diploma or equivalent; further education or certification in customer service is a plus.
- Exceptional communication and interpersonal skills, with an emphasis on engaging customers effectively and professionally.
- Ability to remain professional and courteous with customers at all times.
- Strong problem-solving skills and ability to think quickly under pressure.
- Willingness to work as part of a team, contributing positively to team operations and working relationships.
- Attention to detail and ability to multitask in a fast-paced environment.
- Motivated to take initiative and deliver results that reflect positively on the company's image and services.
- Interest and capability to participate in an employee referral program offering opportunities for additional income.
COORDINADOR DE TRADE MARKETING RIVAS
Descripción General del Puesto:
Es responsable de coordinar e implementar los planes, canales y asignación de activos en el comercio acorde la directriz establecida por las gerencias de mercadeo, cumpliendo con las normas de higiene y seguridad conforme a las políticas y procedimientos establecidos por el área.
Responsabilidades Clave:
Apoyar en la elaboración del presupuesto en las zonas asignadas, sobre los recursos necesarios en el logro de los objetivos.
Planificar la capacitación de todo el personal subalterno, solicitando su entrenamiento a la Gerencia de Recursos Humanos para cumplir con los requisitos del Sistema de Gestión Integrado de Calidad de CLNSA.
Dominar las características de cada producto Flor de Caña y Licores importados, para desarrollar las actividades asignadas.
Supervisar la limpieza y orden de los productos en lugares visibles para los clientes evitando mala presentación del producto.
Coordinar la relación con los comités hípicos, delegaciones de alcaldías y/o encargados de fiestas patronales de las zonas asignadas.
Organizar la logística para eventos: sonido, toldos, barras y demás equipos necesarios.
Supervisar los puntos de consumo garantizando las implementaciones de las marcas.
Coordinar los lineamientos de implementación de las promociones y POP de marca en el comercio, mediante la segmentación cualitativa del comercio según los lineamientos vigentes.
Asistir a demostraciones, degustaciones de productos en eventos especiales como exposiciones, ferias, inauguraciones, aniversarios de punto de venta y consumo.
Requerimientos y Habilidades:
Graduado universitario de las carreras de Licenciatura en Administración de Empresas y/o Mercadeo (Requerido).
Posgrado en Administración Funcional (Deseable).
Experiencia comercial de mercadeo y ventas mayor a tres años en puestos similares.
Experiencia en coordinación, montaje de eventos y manejo de proveedores.
Diseño de promociones y control de gastos.
Conocimiento de Técnicas de Servicio al Cliente.
Experiencia en elaboración y manejo de presupuesto.
Experiencia en promoción de productos en punto de ventas y técnicas de ventas.
Orientación a resultados.
Curiosidad por la industria, autogestión del conocimiento, identificación y compromiso.
Habilidad para relacionarse con todos los niveles de la organización.
Auto Desarrollo y Trabajo en Equipo.
COORDINADOR DE ENTREGA
Descripción de la empresa
Somos una compañía comercializadora de bebidas y alimentos con 137 años de experiencia y operaciones en Centroamérica, el Caribe y Sudamérica. Contamos con el portafolio de productos más grande de la región y trabajamos junto a nuestros socios estratégicos Pepsico, Ambev y Beliv ofreciendo soluciones innovadoras a nuestros clientes.
En CBC sabemos construir vínculos sólidos y duraderos. Sabemos escuchar a los consumidores para entender sus necesidades y ofrecerles las mejores marcas en las distintas ocasiones de consumo.
Llevamos sabor y frescura al mundo con la ambición de convertirnos en una compañía multicategoría que siga expandiendo sus horizontes. Lo hacemos con el entusiasmo de ver sonreír a nuestro equipo, a los nuestros y a quienes disfrutan lo que hacemos.
Nuestra cultura y energía transformadora tienen a la pasión como el motor que nos impulsa a ser mejores y a conquistar nuevos desafíos. Trabajamos con el disfrute de hacer juntos lo imposible.
Descripción del empleo
De qué se trata el puesto
- Asegurar el cumplimiento de las entregas, a través del análisis de los KPI’s de efectividad de entrega de pedidos, de volumen, Roadnet, jornada laboral utilizando las herramientas disponibles con la finalidad de cumplir con los objetivos.
Los retos del puesto
- Lograr cumplir con la distribución buscando la satisfacción del cliente, en un ambiente agradable de trabajo.
- Supervisar constantemente a las rutas de entrega para garantizar la correcta ejecución de los procesos de entrega y servicio al cliente.
- Asegurar el pago oportuno de la flota tercerizada de entrega, gestionando el registro de las facturas y dando seguimiento a los plazos de pago.
- Entrenar y desarrollar a la fuerza de entrega constantemente para garantizar la correcta ejecución de los procesos en el mercado.
- Gestionar los KPIs de entrega relacionados a efectividad de entrega, volumen de entrega y roadnet con el objetivo de proponer planes que contribuyan a la mejora continua de los mismos.
Requisitos
- Licenciatura en ciencias económicas, Ingeniería Industrial o carrera afín
- Poseer vehiculo con documentacion en regla
- Experiencia de 2 a 3 años en posiciones similares
- Residir en Managua
Información adicional
La misión de Grupo Mariposa es fomentar el crecimiento y la sostenibilidad dentro de la industria global de alimentos y bebidas. Estamos comprometidos con la excelencia a través de una gestión disciplinada, prácticas innovadoras y una cultura dinámica que acepta el cambio.
COORDINADOR DE TRADE MARKETING MANAGUA
Descripción General del Puesto:
Es responsable de coordinar e implementar los planes, canales y asignación de activos en el comercio acorde la directriz establecida por las gerencias de mercadeo, cumpliendo con las normas de higiene y seguridad conforme a las políticas y procedimientos establecidos por el área.
Responsabilidades Clave:
Apoyar en la elaboración del presupuesto en las zonas asignadas, sobre los recursos necesarios en el logro de los objetivos.
Planificar la capacitación de todo el personal subalterno, solicitando su entrenamiento a la Gerencia de Recursos Humanos para cumplir con los requisitos del Sistema de Gestión Integrado de Calidad de CLNSA.
Dominar las características de cada producto Flor de Caña y Licores importados, para desarrollar las actividades asignadas.
Supervisar la limpieza y orden de los productos en lugares visibles para los clientes evitando mala presentación del producto.
Coordinar la relación con los comités hípicos, delegaciones de alcaldías y/o encargados de fiestas patronales de las zonas asignadas.
Organizar la logística para eventos: sonido, toldos, barras y demás equipos necesarios.
Supervisar los puntos de consumo garantizando las implementaciones de las marcas.
Coordinar los lineamientos de implementación de las promociones y POP de marca en el comercio, mediante la segmentación cualitativa del comercio según los lineamientos vigentes.
Asistir a demostraciones, degustaciones de productos en eventos especiales como exposiciones, ferias, inauguraciones, aniversarios de punto de venta y consumo.
Requerimientos y Habilidades:
Graduado universitario de las carreras de Licenciatura en Administración de Empresas y/o Mercadeo (Requerido).
Posgrado en Administración Funcional (Deseable).
Experiencia comercial de mercadeo y ventas mayor a tres años en puestos similares.
Experiencia en coordinación, montaje de eventos y manejo de proveedores.
Diseño de promociones y control de gastos.
Conocimiento de Técnicas de Servicio al Cliente.
Experiencia en elaboración y manejo de presupuesto.
Experiencia en promoción de productos en punto de ventas y técnicas de ventas.
Orientación a resultados.
Curiosidad por la industria, autogestión del conocimiento, identificación y compromiso.
Habilidad para relacionarse con todos los niveles de la organización.
Auto Desarrollo y Trabajo en Equipo.
CUSTOMER SERVICE REPRESENTATIVE
Office
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Requirements:
- English level: Minimum B2
- Great communication skills
- Superb customer service and stakeholder management skills
Want to be part of our team?
PROJECT MANAGER
- Four or more years of project management experience
- Experience in developing web technologies and software platforms for maximum usability
- Strong attention to deadlines and budgetary guidelines
- Proven success working with all levels of management
- Strong written and verbal communication skills
- Excellent presentation skills
- Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
- Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
VIRTUAL CUSTOMER SERVICE REPRESENTATIVE
Company’s Overview:
Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.
With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.
Virtual Customer Service Representative:
The Virtual Customer Service Representative provides assistance to all our optical retail stores across the United States when performing eye exams. You don’t need to be an optometrist or have a medical background as we’ll teach you how to perform a refraction. Outstanding interpersonal skills and professionalism are a must. Our ideal candidate brings a professional presentation, excellent communication skills and naturally provides world-class service.
ONBOARDING COORDINATOR, CUSTOMER ONBOARDING
How You’ll Support Our Mission
The Onboarding Coordinator is a multi-tasker who is obsessed with organization and details. You are focused on the configuration requirements necessary for a customer to be successful with our application, which will include coordination with internal Subject Matter Experts. You must be able to juggle various project influences including business, customer, technical and product. You are a “roll with it” and “think on your feet” kind of person, but comfortable with taking the bull by the horns when needed. The right candidate for this role loves delivering value and supporting customers on the front lines and behind the scenes!
What You'll Be Doing - The Day To Day
- Follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customer’s expectations are managed at the start of the Onboarding process.
- Coordinate with customers to ensure achievement of complete configuration within established timeframe.
- Keep the client motivated, excited and on task to complete their implementation.
- Assure that our partners (customers) feel heard, taken care of and most of all that the products and services you deliver take them to a place of success they couldn’t get to without us.
- Develop new processes and recommend improvements to all procedures to ensure optimal level of customer satisfaction at all times.
- Identify and address implementation risks to remove project roadblocks and engage appropriate internal escalation resources.
- Meet or exceed productivity metrics while enhancing the customer experience.
- Resolve immediate escalations to ensure customer satisfaction.
- Track customer progress in project management tooling.
- Take action based on pre-defined reports and dashboards to support customer and department success.
- Assist with data conversions.
Who You Are - The essentials
- Passionate about technology and how it can influence the lives of both our customers and their communities.
- Solid experience of managing tasks and deliverables, ideally multiple concurrently.
- Experience in a customer-facing role
- Ability to explain technical concepts to non-technical audiences and to translate requirements into technical deliverables.
- Strong organizational and time management skills.
- Confidence with communicating via phone and video conferencing.
- Flexible; be able to adapt to a fast-paced, changing environment
- Attention to detail and accuracy, in thinking and execution
- Willingness to learn
- Ability to meet deadlines
- Capable of wearing multiple hats.
About ESO
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across North America, Europe and now Costa Rica!
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.
Applicant Privacy Notice – please click here to review the applicant privacy notice which details how your data is collected, used and protected.
SALES DEVELOPMENT REPRESENTATIVE
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
What you will be doing:
- Prospect, educate & qualify leads to create sales-ready opportunities
- Master the ability to evangelize the Podium story
- Align Podium solutions with prospect business objectives & needs
- Collaborate with sales reps to schedule prospect calls, meetings and demos
- Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers
- Make strategic outbound calls & emails daily
- Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM
- Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed
- This position will start as a remote and grow into an in-office position
What you should have:
- Geographically located in GUATEMALA and must come into our office
- Speak English fluently
- 4-year degree preferred in Business or related field
- Two years B2B technical sales experience (or other qualified sales experience)
- Proven success in prospecting new markets and setting appointments with new business
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
APPLY HERE: https://job-boards.greenhouse.io/podium81/jobs/6422341?gh_src=8b0de3d81
TECHNICAL SUPPORT REPRESENTATIVE
About Siteline
Siteline is a Series A SaaS startup in the construction billing space. We're a team of 28 full-time employees who live and work remotely across the U.S. and Canada, with a small in-person office in San Francisco as well.
What problems are we solving?
We're on a mission to modernize finance for construction, an industry that employs 1 out of every 10 workers, but lacks good software tools to get the job done. Payments in construction are fundamentally broken — the antiquated billing process hasn't evolved in decades, and construction is one of the slowest industries to get paid in. We've found a unique wedge into this huge market and are growing quickly.
Why are we building this?
Millions of hardworking people are affected by this broken system — in turn making construction more expensive and inefficient for society every year. When everyone up and down the chain is on the same page with payments, contractors can focus on actually building, instead of mountains of paperwork. We're reimagining construction finance to help contractors get paid, grow their business, and build a better future for all of us.
As a Technical Support Representative on the Forms Team, you will play a crucial role in helping Siteline achieve its goals by supporting a fundamental part of our business. Working closely with the customer success team, you will assist customers in transforming PDF forms into customer fillable forms using our internal tool. This role offers the opportunity to build foundational skills for customer success while contributing to our mission of delivering value to our customers.
Responsibilities:
- Build forms using an internal tool to transform PDF forms into customer fillable forms.
- Ensure precise alignment and sizing of fonts to maintain consistency and quality.
- Work efficiently with PDFs and Excel to optimize form creation and processing.
- Assist customers with billing inquiries, including identifying and communicating math errors to the team.
- Collaborate with teammates on strategic projects as needed to support team objectives.
- Becoming proficient in navigating the Siteline platform and providing expert assistance to customers in troubleshooting technical issues.
- Conducting thorough investigations into complex technical issues reported by customers and providing timely and effective resolutions.
What We're Looking For:
- Fluent English writing skills (fluent speaking English preferred).
- Strong math skills, persistence, and attention to detail.
- Proficiency in computer skills, including Excel and email. Ability to manipulate PDFs (annotate, change, recreate) is essential.
- Excellent communication skills and fast learner. Ability to quickly learn construction vocabulary and associated variables.
- Highly motivated, results-driven, competitive, resilient, and fearless.
- Organized with strong time management skills.
- Strong internet connection.
- Collaborative team player.
Preferred:
- Availability in US Time zones (ET to PT)
- Previous experience in a SaaS company is advantageous
- Experience in building forms is highly desirable
- Familiarity with commercial construction accounting is a plus
- Experience working in a technical support role is a plus
- Experience with support tracking systems like Zendesk is a plus
Company values
Move Quickly, Together
Speed is our advantage, but alignment is our path to victory. We will go farthest, fastest if we work in unison. Prioritize the mission, establish clear owners and deliverables, and execute with confidence.
Reach for the Sky
We are curious, open-minded, and courageous. We challenge ourselves and each other to ask more questions, push boundaries, and deliver excellence every day.
Run Lean
Construction is a scrappy industry where companies must do more with less. Same here. Operate efficiently, optimize strategically, and always get the most bang for our buck.
Be the Steel
Builds fail when the foundation is faulty. The same is true for us. Exercise good judgment, deliver on your commitments, and know your capacity—every base has its threshold, after all. Most importantly, back your teammates. We're stronger than reinforced concrete when we support each other.
Build Our Fanbase
Our mission is to grow the size of the pie for everyone in construction. We only achieve that audacious goal if we keep our customers front and center. Work tenaciously to build smarter systems that solve real problems for our customers, positively impact their businesses and lives, and make them loyal fans.
Shoot Straight
We speak directly, candidly, and respectfully. We prioritize transparency, err on over-communicating, and understand that differing opinions and perspectives are part of a healthy company. Ultimately, it's okay to disagree with—but still commit to—the chosen direction.
At Siteline, we're looking for people with passion, grit, and integrity. We encourage you to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us!
APPLY HERE: https://job-boards.greenhouse.io/sitelineinc/jobs/4370499006?gh_src=25bb3b546us