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QUIERO TRABAJAR

IT HELP DESK AGENT

Publicado: 2025-01-07 20:11:29

Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:

  • PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
  • Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.

Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.

In 2023, our unwavering dedication to innovation garnered recognition as a Deloitte Technology Fast 50™ Program Company. Our clientele boasts industry leaders such as Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Bolt.com, Freedom House, and more.

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then we’d love to hear from you.

We are seeking a dedicated and skilled Help Desk Tier 1 Agent to join our team. In this role, you will provide first-line technical support to internal users, ensuring quick resolution of hardware, software, and networking issues. The ideal candidate will demonstrate exceptional communication skills, technical expertise, and a proactive approach to problem-solving.

Responsibilities

  • Act as the first point of contact for all technical support inquiries via phone, email, chat or specific Help Desk tools.
  • Diagnose and resolve complex technical issues related to hardware, software, devices, drivers, connectivity, and in-house applications.
  • Escalate unresolved issues to inhouse Tier 2 / Tier 3 support teams with clear documentation of troubleshooting steps.
  • Maintain accurate records of all support interactions and resolutions in the ticketing system.
  • Utilize knowledge bases, manuals, and established processes to address and resolve user issues effectively – IT Glue.
  • Collaborate with internal teams to identify recurring issues and recommend solutions.
  • Multi Factor Authentication setup for new user
  • Onboarding and Offboarding users using PowerShell script.
  • Maintain and install the standard image for corporate devices.
  • Setting up iPhones / iPads
  • Help maintain internal IT documentation in IT Glue.
  • Work with other IT teams, such as Infrastructure, Security or database administrators, to resolve issues

Requirements

  • Proven experience of 2 to 3 years in a Tier 1 IT Support role or similar.
  • Strong understanding of Active Directory
  • Hardware (laptop, desktop, iPhone, iPad, printers, peripherals) and software troubleshooting.
  • Networking basics and connectivity issues.
  • Microsoft Application Suite (e.g., Outlook, Teams, Word, Excel).
  • Familiarity with ticketing systems and remote support tools (e.g., Zendesk, Jira, Freshdesk).
  • PowerShell knowledge
  • Security experience a plus
  • Admin center: SharePoint, O365, TEAMS, Exchange
  • Exceptional communication skills in English.
  • Strong problem-solving and multitasking abilities.
  • Empathy and patience in addressing user concerns.
  • Bilingual English proficiency
  • Availability for rotational shifts and/or on - call support

Preferred Qualifications

  • Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator are a plus.
  • Experience supporting internal clients in a corporate environment.

Why work for Launchpad?

  • 100% remote
  • People first culture
  • Excellent compensation in US Dollars
  • Hardware setup for working from home
  • Work with global teams and prominent brands based in North America, Europe, and Asia
  • Training allowances
  • Personal time off (PTO) for vacations, study leave, personal time, etc.
  • ...and more!

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.

Are you ready to elevate your career at Launchpad? We want to hear your story! Contact us today. 

 

APPLY HERE: https://job-boards.greenhouse.io/launchpadtechnologiesinc/jobs/4423040006?gh_src=68a768c26us 

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LAUNCHPAD TECHNOLOGIES INC

JAVA SOFTWARE ENGINEER

Publicado: 2024-12-11 16:34:13

Job Desription:

 

We are seeking a Java Developer to design and develop proprietary software in a highly secure and heavy transaction-based environment. We are looking for well-rounded developers who have a proven track record of delivering scalable and robust business applications. You must be capable of designing and developing new functionality as well as consistently producing on-going scheduled maintenance releases.

 

Key Responsibilities:

  • Based on high-level business requirements, create, and enhance enterprise applications from design concept to implementation
  • Deliver scalable and reliable enterprise applications using J2EE technologies
  • Be proactive in a small, fast paced agile environment
  • Ability to deliver solutions, prioritize activities and manage time effectively

Must haves:

  • Bachelor’s degree or equivalent years of experience in computer sciences.
  • 3-5 years of J2EE development experience for proprietary technologies in a fast-paced environment.
  • Strong Java skills and object-oriented design experience, including working knowledge of core libraries and design patterns.
  • Development experience in a Unix/Linux environment.
  • Recent experience with Microsoft Azure including Azure DevOps.

Nice to haves:

  • Experience with MySQL and/or MSSQL preferred
  • Experience with 3rd party integrations preferred
  • Experience with Atlassian products (JIRA, Confluence, Bitbucket, Zephyr) preferred
  • Three-tier architecture preferred
  • Service-oriented architecture preferred
  • Web development frameworks preferred
  • Transaction processing in a high-volume environment preferred
  • Understanding of user interaction design principles preferred

APPLY: https://www.linkedin.com/jobs/view/4098217072/?alternateChannel=search&refId=AZHeVBv9d%2FuOqz%2F4ryu2sw%3D%3D&trackingId=H0%2Fl5GMa99HSQ5N7OPiuZg%3D%3D&trk=d_flagship3_search_srp_jobs 

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FIELD TECHNICAL ENGINEER (FREELANCE)
Publicado: 2024-12-11 16:30:19

Who we are:

Bitrock is a high-end consulting and system integration company, strongly committed to offering cutting-edge and innovative solutions in the field of DevOps & Site Reliability Engineering, Custom Software Design & Development, User Experience & Front-end Engineering, and Data & Analytics.

 

Bitrock has the ambition to accompany companies along their evolution path, becoming a center of excellence in the design and development of software solutions that can help them provide advanced digital services that are truly resilient, sustainable and based on data.

 

The effectiveness of Bitrock solutions stems from Partnerships with key technology vendors, like HashiCorp, Confluent, Lightbend, Mediterian and Radicalbit.

 

What we stand for:

At our core there’s a strong commitment for gender equality in STEM, and we pursue an environment-friendly philosophy: for this reason, we are proud to be Partners of SheTech Italy and Treedom and support their missions to bridge the gender gap in technology and create sustainable ecosystems through tree planting respectively.

 

What you will do:

We are seeking experienced Field Technical Engineer (freelance) to join our growing team at Bitrock.

 

What we need from you:

Programming Languages & Frameworks

  • Basic Proficiency in JavaScript/TypeScript/ React.js for frontend applications
  • Basic Backend development skills in Java
  • Basic API development and REST services experience
  • Basic SQL and database management skills

Cloud & Infrastructure

  • Basic experience with cloud services (AWS)
  • Basic understanding of containerization and microservices architecture
  • Basic networking knowledge

Application Support Skills

  • Strong troubleshooting and problem-solving abilities
  • Experience with logging and monitoring tools
  • Knowledge of incident management processes
  • Understanding of SLA management
  • Root cause analysis expertise

Tools & Platforms

  • Proficiency with JIRA for ticket management
  • Knowledge of Confluence for documentation
  • Understanding of version control systems (Git)
  • Familiarity with monitoring and alerting tools

Soft Skills

  • Strong analytical and problem-solving abilities
  • Excellent communication skills in English
  • Ability to work in a 24/7 support environment

Additional Considerations:

  • Must be able to work in North America time zone
  • Should understand service management frameworks and ITIL processes
  • Ability to perform root cause analysis and create technical documentation
  • Understanding of non-regression testing and patch management

Duration of engagement: 1 year

Full remote

 

Recruitment process:

Our recruitment process has 2 stages:

  • First discovery interview with our HR team
  • Technical interview with our Team Leaders or Costumer

How to apply:

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