BOOKKEEPER
Our client is a CPA firm specializing in accounting and business consultancy. They are seeking a diligent and organized Bookkeeper with a background in administrative and data entry work. The ideal candidate will be detail-oriented, possess strong organizational skills, and have a solid understanding of data management processes. This role is ideal for someone who excels at following established procedures and thrives in a structured work environment.
Location:
Fully-Remote (Work from Home), 9 AM - 5 PM EST
Key Responsibilities:
• Data Entry & Accounting Tasks: Execute data entry and accounting processes accurately and efficiently, following established SOPs.
• Excel Proficiency: Use Excel for organizing, analyzing, and reporting data.
• QuickBooks Knowledge: Familiarity with QuickBooks is highly preferred for managing day-to-day tasks.
• Email Communication & Follow-Ups: Manage email inquiries and follow-ups, utilizing AI tools to optimize communication where applicable.
• Admin Support: Provide administrative support as needed, ensuring tasks are completed on time and accurately.
• Auditing & Tax Support (Optional): Knowledge of auditing and tax processes is a plus for assisting with financial reviews.
• Process Adherence: Maintain consistency and accuracy by strictly following company processes and procedures.
• Communication: Keep clear, open communication with team members and clients, providing updates as necessary.
What Success Looks Like:
• Accurate Data Management: Perform data entry and accounting tasks with precision and efficiency.
• Proactive Communication: Respond promptly to emails and client follow-ups, leveraging AI tools where relevant to improve communication.
• Organized & Structured Workflow: Follow SOPs diligently, maintaining a well-organized approach to all responsibilities.
• Efficient Process Execution: Complete bookkeeping and administrative tasks within deadlines, following established guidelines.
Qualifications:
• Experience: Prior experience in administrative support and data entry is essential; a background in accounting is highly preferred.
• Technical Skills: Proficiency in Excel, PowerPoint, and Word is required, with familiarity in QuickBooks being a major advantage.
• Attention to Detail: Strong focus on detail, ensuring all data and processes are handled with care.
• Organizational Skills: Ability to manage multiple tasks efficiently and meet deadlines.
• Communication: Fluent in English, with excellent written and verbal communication skills.
• Preferred Skills: Knowledge of auditing, tax processes, Excel, and AI tools for workflow optimization and follow-ups is a plus.
Opportunity:
If you're an organized and communicative professional with experience in bookkeeping, data entry, and administration, we encourage you to apply. Join our client's dynamic team and contribute to the efficient management of their business processes and accounting tasks.
Application Process:
To be considered for this role these steps need to be followed:
• Fill in the application form
• Record a video showcasing your skill sets
GESTOR/A DE MANEJO DE CASOS, MIGRACIÓN
Descripción General de la Posición
PADF se encuentra en la búsqueda de un/a Gestor/a de Manejo de Casos, basado en Darién, Panamá. En coordinación con el psicólogo clínico de PADF basado en Darién, el/la Gestor/a de Manejo de Casos será responsable de brindar orientación, apoyo psicosocial y primeros auxilios psicológicos a las personas migrantes que llegan a la Provincia de Darién y a personas de la comunidad local. Adicionalmente ofrecerá entrenamientos o sensibilizaciones en las áreas de apoyo psicosocial y prevención de violencia basada en genero a personal de otras instituciones que trabajan en la región.
El plazo de esta posición es de once (11) meses con posibilidad de extensión.
Funciones y Responsabilidades Esenciales
• Identificar personas vulnerables que puedan requerir apoyo psicosocial u orientación.
• Ofrecer primeros auxilios psicológicos a las personas migrantes que llegan a la Provincia de Darién a través de atenciones individuales y comunitarias.
• En coordinación con el psicólogo de PADF basado en Darién, derivar casos sensibles y que necesiten apoyo adicional según los parámetros establecidos.
• Coordinar con el psicólogo clínico de PADF basado en Darién, Cruz Roja Panameña y otras organizaciones que ofrecen apoyo en materia de salud mental, para facilitar complementariedad de servicios.
• Preparar y distribuir materiales para los niños y adultos migrantes.
• Elaborar un registro sobre el aprendizaje clave de las actividades del proyecto a través de historias de vida, lecciones aprendidas y estudio de caso.
• Preparar y compartir informes de progreso sobre las actividades implementadas y personas atendidas.
• Apoyar acciones de monitoreo usando tablas de recolección de data y reportarlas al supervisor con el fin de ampliar los resultados del proyecto.
• Proponer estrategias de mejora y acceso a mecanismos de protección para las personas migrantes.
• Mantener registros de entrenamiento u otras intervenciones del proyecto, incluyendo la medición del impacto de estas intervenciones, coordinando instrumentos de medición con el equipo.
• Bajo la dirección del supervisor, establecer conexiones directas con comunidades, autoridades y demás socios en terreno.
• Otras funciones asignadas por el supervisor.
Competencias
• Análisis/Resolución de problemas – Es capaz de identificar y separar los componentes clave de los problemas y las situaciones. Es capaz de manipular e interpretar información procedente de diversas fuentes para detectar patrones y tendencias en la información y deducir causas y efectos a partir de ella. Puede generar una serie de soluciones creativas, evaluarlas y elegir la opción más adecuada.
• Planificación y organización – Es capaz de conseguir resultados de calidad, en el momento oportuno y de forma rentable. Ve las prioridades, planifica el uso eficiente de los recursos y supervisa el progreso con respecto a los objetivos. Anticipa las etapas cruciales de los proyectos. Formula medios alternativos para alcanzar los objetivos. Responde eficazmente a los imprevistos.
• Eficacia interpersonal – Es capaz de influir en las opiniones y el comportamiento de los demás mediante la persuasión y el estímulo. Gestiona con tacto y eficacia los conflictos y otras cuestiones delicadas. Es capaz de adaptar su comportamiento a una amplia gama de personas.
• Comunicación – Establece tácticas y recursos para generar confianza mientras hace un proceso de negociación. Utiliza el lenguaje, el estilo y los métodos adecuados en función de la audiencia y del objetivo de la comunicación. Es capaz de transmitir información compleja con claridad. Se anticipa a la información que necesitarán los demás.
Características Personales
• Proactividad – Tiene un espíritu emprendedor e iniciativa para proponer nuevas ideas y ejecutarlas.
• Autonomía – Realiza actividades de manera eficiente e independiente con base en los objetivos, con mínima supervisión. Puede administrar su propio tiempo para producir un trabajo de alta calidad dentro de un marco de tiempo razonable.
• Curiosidad intelectual – Demuestra apertura a nuevas ideas y a diversas perspectivas.
• Autoconocimiento – Es capaz de admitir y aprender de sus errores.
• Empatía y colaboración – Demuestra empatía para trabajar con la población objetivo. Tiene facilidad para relacionarse con distintas personas, autoridades y organizaciones, de manera propositiva e incorporar diferentes perspectivas.
Calificaciones Requeridas
• Licenciatura en psicología o trabajo social.
• De tres a cinco (3-5) años de experiencia trabajando en roles similares, con responsabilidades de la posición.
• Experiencia previa trabajando con personas migrantes, autoridades locales, comunidades indígenas, redes locales y organizaciones de la sociedad civil.
• Disponibilidad para viajar regularmente y trabajar en comunidades apartadas dentro del área de intervención del proyecto, específicamente Bajo Chiquito y Canaan Membrillo.
• Conocimiento del contexto socio económico y político de la región del Darién.
• Experiencia de trabajo con grupos multidisciplinarios desde los abordajes de igualdad de género, basado en derechos.
• Manejo de paquetes Windows (Word, Excel y PowerPoint), plataformas de teleconferencia (Zoom) así como de hardware (laptops, proyectores, sistemas audiovisuales, etc.).
• Se dará preferencia a candidatos/as con experiencia de trabajo en la zona o aquellos/as que residen en Darién.
POSTULA AQUÍ: https://www.unjobnet.org/jobs/detail/73808724?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic
DIRECTOR - PANAMA
We are seeking a dedicated and visionary Director to lead a prestigious school in Panama. The ideal candidate will be an inspiring educational leader, committed to collaborating with the Ministry of Education to achieve national education goals while ensuring the highest academic standards. This is a unique opportunity for a passionate professional who can drive excellence in teaching, foster a positive and cross-cultural school environment, and actively engage with the community to promote the holistic development of students.
The ideal candidate for the Director position is an experienced and dynamic educational leader with a deep commitment to academic excellence and community engagement. They possess strong collaboration skills, particularly in working with the Ministry of Education, and have a proven track record of successfully implementing educational policies and programs.
Candidates must have a vibrant and verifiable testimony of maturing spiritually in their worldview and in lifestyle choices as well as a Statement of Faith. This is a salaried opportunity with benefits and the client is looking for individuals ready to start prior to the 2025 - 2026 school year.
Disclaimer:
By applying for this position, you acknowledge that your application and related personal information may be shared with our partners and clients for the purpose of evaluating your suitability for potential job opportunities. You may be contacted directly by our partners regarding your application. We value your privacy and will handle your information in accordance with our privacy policy. Thank you for your understanding!
KEY RESPONSIBILITIES
• Collaborate with the Ministry of Education to implement national education plans.
• Define and supervise the school’s educational policies and ensure compliance.
• Foster professional development and growth among faculty and staff.
• Develop programs for the school’s future growth and success.
• Engage teachers, students, and parents in collaborative efforts to enhance education and community involvement.
• Oversee the implementation of special programs and ensure their success.
• Ensure smooth communication and relationships between the school’s educational community and external stakeholders.
• Manage faculty hiring, performance evaluations, and student admissions.
• Monitor curriculum, teaching plans, and faculty performance to meet educational standards.
• Maintain confidentiality and act as a mediator for conflicts involving students, staff, or parents.
• Promote Christian values and uphold the school’s reputation.
• Submit annual reports to the Ministry of Education and collaborate with the Board of Directors.
• Ensure compliance with all Ministry of Education regulations and directives.
QUALIFICATIONS
• Education: Master’s Degree in Education.
• Experience: Classroom teaching and a minimum of eight (8) years of teaching experience in a public or private school. Minimum of five (5) years of experience in educational administration (preferred).
• Additional: Have fifteen (15) accredited hours in Bible and theology. (Preferred)
• Skills:
• Superior communication skills.
• Ability to conceptualize and execute strategic plans.
• Capacity to interact confidently and effectively with administrative colleagues, staff, students, and parents, both in person and in written form.
• Working knowledge of curriculum mapping software, Google Apps, Microsoft Office.
• A well-developed understanding of and commitment to Christian education.
• Unreserved agreement with the school’s Statement of Faith and its foundational documents.
• A thorough understanding of adolescent students and the teaching-learning process.
• Effective leadership in developing a team to accomplish organizational goals.
• Languages: Effective communicator in English/Fluency in the English language. Effective communicator in Spanish. (Preferred)
POSTULA AQUÍ: https://www.linkedin.com/jobs/view/director-panama-ref%23066-at-adilstone-group-4053786298/
RISK MANAGEMENT COUNTRY OFFICER (RMCO)
The Risk Management Country Officer (RMCO) for Guatemala will double hat with the Wholesale Credit Risk responsibilities providing second line of defense Credit Officer coverage for the corporate credit, financial institutions and public sector portfolio.
The RMCO is a senior risk representative that serve as the single point of contact for franchise-level Risk matters in each country. They play a critical role in oversight of review and challenge performed by Independent Risk Management in country and serve as key Risk partners to the respective Citi Country Officer and Banking Head (CCO & BH).
RMCOs are expected to demonstrate working knowledge of all Risk verticals, regulatory issues, internal audit processes and issues, and awareness of how external events can affect their countries' exposures, liquidity, and operations. They are expected to build and maintain networks within countries and regions, foster teamwork among Risk teams in the countries, participate actively in regional and global Risk Management forums, and promote awareness of issues and concerns specific to their countries and regions. RMCOs provide critical second line of defense challenge in line with the Risk Governance Framework; they oversee all Risk-related regulatory and governance matters across all legal entities in each country and ensure timely escalation and resolution of Risk issues from all Risk segments through established escalation channels to the appropriate country, regional or global governance committees.
Among key responsibilities of the RMCO, and as required by local regulators, are: Regulatory requirements, reporting, and engagement, Governance Standards, Stress Testing and Capital Planning, IFRS9, Legal Entity Management, Crisis Management, Climate Risk , Environmental, Social and Governance, and any additional franchise responsibility related to core role and responsibilities as second line of defense.
The Credit Portfolio Senior Group Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to monitor the Citi portfolio and identify credit migration in coordination with the Risk Management team. The overall objective of this role is to lead the management of Citi's portfolio exposure to client and counterparties globally.
Responsibilities:
• Lead a team/organization responsible for risk management activities associated with the wholesale credit portfolio
• Analyze credit risk and provide credit recommendations and guidance to senior risk managers
• Apply understanding of inherent credit risks for a range of banking products including lending, structured/acquisition finance, and capital markets transactions
• Analyze transactions and assist in structuring transactions to contain Citi’s credit risk within acceptable parameters
• Conduct internal and external oversight reviews and manage Operating Committee engagement
• Produce credit and exposure analyses to ensure aggregate risk exposure to customers remains appropriate to credit standing
• Serve as the main point of contact with local regulators and internal audit function on integrated risk matters
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
• 10+ years of relevant experience, desirable banking experience or financial institutions.
• Experience in people management
• Comprehensive understanding of Banking and Capital Markets products
• Experience with wholesale credit portfolio performance monitoring and metrics
• Comprehensive understanding of strategic direction of the function
• In-depth conceptual/practical grounding in the function and/or expertise in related subject areas
• Fully Bilingual (Spanish & English)
Education:
• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred
AUXILIAR ADMINISTRATIVO
Asistente Administrativa será responsable de asistir gestionar la documentación y archivo. Además, prepara informes, presentaciones y documentos necesarios para reuniones, maneja calendarios y coordina citas, reuniones y eventos. En atención al cliente, recibe y asiste a inquilinos y visitantes, maneja consultas y problemas de manera efectiva, proporcionando información precisa sobre servicios y eventos. Mantiene una comunicación constante y abierta con clientes e inquilinos, redactando comunicaciones oficiales cuando sea necesario. En apoyo financiero, procesa facturas, revisa y controla presupuestos, controla inventarios de suministros, asegurando el cumplimiento de políticas y regulaciones del establecimiento.
Atribuciones Principales:
Apoyo administrativo
Seguimiento de tareas
Atención al cliente
Resolución de consultas
Resolución de conflictos
Comunicación efectiva con clientes
Apoyo en la gestión contable
Requisitos:
2 años de experiencia en puestos similares
2 años de estudios universitarios en la carrera de Administración de Empresas o afines
Edad de 25 a 36 años
Buen manejo de office: Excel, Word y correo electrónico
Experiencia comprobada en atención al cliente
Disponibilidad de horario
Se ofrece:
Horario: de Lunes a viernes de 8:00 a 17:00 y Sábado de 9:00 a 13:00
Salario: Q. 4,800.00
Prestaciones de ley
Seguro de vida
Parqueo
Lugar de trabajo: San Cristobal, Mixco
WORK FROM HOME BILINGUAL OVER-THE-PHONE INTERPRETERS (ENG-SPA)
Acerca del empleo
Job Type: Contract
Country: El Salvador
State: FL
Languages:
SGF Global is looking for BILINGUAL OVER-THE-PHONE INTERPRETERS (ENG-SPA).
We are an equal opportunity employer!
Role description:
As an Over the Phone interpreter (OPI) you will be assisting with consecutive bidirectional interpretation of important information from the source language into a target language. We are looking for competent Interpreters to aid non-English speakers across a range of activities. As an interpreter you will be assisting with consecutive interpretation of important information from the source language into a target language. We are looking for competent Interpreters to aid non-English speakers across a range of activities.
Main responsibilities:
- Providing interpretations of questions, answers, statements, arguments, explanations, and other forms of verbal communication.
- Imparting thought, purpose, spirit, emotions, and tone of speakers from source language into target language.
- Interpreting accurately and completely. With no additions or omissions.
- Complying with applicable ethics and standards.
- Providing consecutive interpretation services.
- Imparting thought, purpose, spirit, emotions, and tone of speakers from source language into target language. (Spanish-English language pair).
Benefits:
- 100% Remote Position
- Initial Training
- Schedule Flexibility
Required qualifications (Must have):
- Bilingual English-Spanish: a B2/C1 level
- Smartphone (Android or iOS operating system)
- Stable and fast internet connection
APLICA AQUÍ: https://www.asikcloud.net/External/Candidates_Ext.aspx?_jobid=57300
ANALISTA DE GESTIÓN EMPRESARIAL
Analista de Gestión Empresarial en BairesDev
Buscamos Analista de Gestión Empresarial para sumarse al equipo de Desarrollo y participar en distintos proyectos conformados por equipos multiculturales distribuidos en todo el mundo. Buscamos personas proactivas, dinámicas y team players, con gran capacidad de organización, acostumbradas a manejar múltiples tareas y con marcada atención al detalle. Se trata de una excelente oportunidad para aquellos profesionales que busquen desarrollarse en una de las empresas con mayor crecimiento de la industria!
Estos desarrolladores enfrentarán numerosos desafíos técnicos, por lo cual deberán utilizar tecnologías actuales, involucrarse en el mundo mobile, de aplicaciones web, dispositivos, etc.
Principales Responsabilidades
- Evaluar los procesos empresariales, anticiparse a los requisitos, descubrir áreas de mejora y desarrollar e implantar soluciones.
- Dirigir revisiones continuas de los procesos empresariales y desarrollar estrategias de optimización.
- Estar al día de los últimos avances en procesos y TI para automatizar y modernizar los sistemas.
- Realizar análisis de requisitos.
- Garantizar que las soluciones satisfacen las necesidades y los requisitos de la empresa.
- Realizar pruebas de aceptación de usuarios.
¿Qué Buscamos?:
- 3+ años de experiencia como analista de negocio o similar.
- Excelentes habilidades analíticas y de investigación.
- Conocimiento profundo de las técnicas de modelado de datos.
- Excelentes habilidades interpersonales, de comunicación, de escucha y de presentación.
- Nivel avanzado de inglés.
Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:
- Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
- Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
- Hardware y software.
- Horarios flexibles
- Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
- Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
- Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
¡Únete a nuestro equipo global!
GERENTE SUCURSAL
¡Hola! ¿Estás buscando un cambio en tu carrera profesional? ¡Pues esta es tu oportunidad!
Nos encantaría que explores nuevas posibilidades laborales con nosotros, pero antes de explicarte las responsabilidades, conocimientos y tecnicismos que buscamos de ti, lo más importante es presentarnos como organización:
Lo primero que debes saber es que somos una familia, nos preocupamos por el bienestar personal y laboral de nuestros colaboradores, y valoramos y reconocemos los pequeños logros de las personas, así como los grandes hitos que puedan alcanzar.
Nos caracteriza nuestra cercanía, puertas abiertas, e infinitas oportunidades de aprender de tu trabajo y del trabajo de otros. Te impulsamos a que seas y desarrolles tu mejor versión, creemos en el talento de las personas y confiamos en nuestra gente y en las habilidades que puedan aportar en nuestra organización.
Somos auténticos, joviales y enérgicos, y trabajamos como organización para crear espacios de trabajo que generen bienestar laboral y personal. Nos enfocamos y esforzamos en crear experiencias memorables en todo momento y por ello cuidamos todos los aspectos necesarios para acoger de la mejor manera desde el primer momento. ¡Queremos que te sientas bienvenido en tu nueva familia adquirida: tu líder y tu equipo de trabajo!
Si te llamó la atención nuestra cultura y estás buscando incorporarte en una organización como la nuestra, ¡este es el momento perfecto pues estamos buscando talentos como tú!
Estamos en búsqueda de un Gerente Sucursal apasionado y altamente motivado para gestionar el crecimiento y la rentabilidad de su cartera como la cartera de la sucursal, desarrollando la relación con los clientes existentes y prospectos, generando nuevas oportunidades de negocios y cruce de productos, con los estándares de calidad de la oferta de valor, dando cumplimiento a las normas y políticas de la Organización, acompañado del equipo de la sucursal.
¿Te interesa? Aquí te detallamos las principales responsabilidades:
• Planificación para el cumplimiento de las metas establecidas.
• Crecimiento integral de la cartera.
• Gestión de ventas.
• Desarrollo del equipo de trabajo.
• Mercadeo, promoción y búsqueda de nuevos clientes.
• Visita a clientes.
• Relaciones con clientes.
• Seguimiento equipo de negocios.
• Control del riesgo de la sucursal.
• Control de morosidad de la cartera.
• Gestión administrativa de personal.
Experiencia y habilidades:
• Licenciatura en Mercadeo, Administración de Empresas, Finanzas, Ingeniería Industrial o carreras afines.
• 5 años en el sistema financiero, de los cuales mínimo 2 deben ser en posición de atención al cliente, ventas y supervisión de personal.
• Inglés intermedio.
• Conocimiento de análisis de estados financieros, análisis de crédito, MS Office (Intermedio), conocimientos de técnicas y estrategias de ventas para el cierre de negocios, procesos bancarios operativos
ANALISTA DE GESTIÓN EMPRESARIAL - TRABAJO REMOTO
En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.
Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.
Analista de Gestión Empresarial en BairesDev
Buscamos Analista de Gestión Empresarial para sumarse al equipo de Desarrollo y participar en distintos proyectos conformados por equipos multiculturales distribuidos en todo el mundo. Buscamos personas proactivas, dinámicas y team players, con gran capacidad de organización, acostumbradas a manejar múltiples tareas y con marcada atención al detalle. Se trata de una excelente oportunidad para aquellos profesionales que busquen desarrollarse en una de las empresas con mayor crecimiento de la industria!
Estos desarrolladores enfrentarán numerosos desafíos técnicos, por lo cual deberán utilizar tecnologías actuales, involucrarse en el mundo mobile, de aplicaciones web, dispositivos, etc.
Principales Responsabilidades
• Evaluar los procesos empresariales, anticiparse a los requisitos, descubrir áreas de mejora y desarrollar e implantar soluciones.
• Dirigir revisiones continuas de los procesos empresariales y desarrollar estrategias de optimización.
• Estar al día de los últimos avances en procesos y TI para automatizar y modernizar los sistemas.
• Realizar análisis de requisitos.
• Garantizar que las soluciones satisfacen las necesidades y los requisitos de la empresa.
• Realizar pruebas de aceptación de usuarios.
¿Qué Buscamos?:
• 3+ años de experiencia como analista de negocio o similar.
• Excelentes habilidades analíticas y de investigación.
• Conocimiento profundo de las técnicas de modelado de datos.
• Excelentes habilidades interpersonales, de comunicación, de escucha y de presentación.
• Nivel avanzado de inglés.
Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:
• Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
• Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
• Hardware y software.
• Horarios flexibles
• Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
• Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
• Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
¡Únete a nuestro equipo global!
DIRECTOR GENERAL
Ubicación: Caribbean Lake Park, Punta Cana, República Dominicana
Tipo: Tiempo Completo
Sobre Nosotros: Caribbean Lake Park es un parque acuático de wakeboard de primer nivel que ofrece experiencias emocionantes en deportes acuáticos y diversión familiar en un entorno tropical. Dentro del complejo gestionamos también el espacio de eventos y bodas www.batu.do y la reconocida discoteca www.maroca.do. Nos enorgullecemos de brindar un servicio excepcional, seguridad y entretenimiento a nuestros visitantes, manteniendo un ambiente de trabajo vibrante y de apoyo para nuestro equipo.
Resumen del Puesto: Estamos buscando un Gerente General experimentado y dinámico para supervisar las operaciones diarias de Caribbean Lake Park. El candidato ideal tendrá una sólida experiencia en la gestión de instalaciones recreativas o de hospitalidad, con una pasión por los deportes acuáticos y un compromiso con la creación de experiencias memorables para nuestros visitantes.
Responsabilidades Clave:
• Gestión Operativa: Supervisar todos los aspectos de las operaciones del parque, incluyendo personal, mantenimiento, servicios al cliente y protocolos de seguridad.
• Liderazgo del Personal: Reclutar, capacitar y supervisar a un equipo diverso, fomentando un entorno de trabajo positivo y productivo.
• Supervisión Financiera: Desarrollar y gestionar presupuestos, monitorear el rendimiento financiero e implementar medidas de control de costos para asegurar la rentabilidad.
• Experiencia del Cliente: Asegurar altos estándares de satisfacción del cliente mediante la resolución de problemas, la mejora de servicios y la implementación de comentarios.
• Marketing y Promociones: Colaborar con el equipo de marketing para desarrollar y ejecutar estrategias promocionales y eventos para aumentar la asistencia al parque.
• Seguridad y Cumplimiento: Garantizar el cumplimiento de las regulaciones de salud y seguridad, y gestionar la evaluación de riesgos y los protocolos de respuesta a emergencias.
• Compromiso Comunitario: Construir y mantener relaciones con negocios y organizaciones locales para promover el parque y mejorar la participación comunitaria.
Requisitos:
• Experiencia: Mínimo de 5 años de experiencia en gestión en un entorno recreativo, de hospitalidad o relacionado. Experiencia en parques acuáticos o entornos similares es altamente deseable.
• Habilidades de Liderazgo: Capacidad comprobada para liderar y motivar a un equipo, con habilidades interpersonales y de comunicación sólidas.
• Conocimientos Financieros: Experiencia en gestión de presupuestos, análisis financiero y control de costos.
• Servicio al Cliente: Compromiso demostrado con la entrega de experiencias excepcionales a los clientes y manejo efectivo de problemas.
• Educación: Título universitario en Administración de Empresas, Gestión de Hospitalidad o un campo relacionado. Certificaciones relevantes o formación en seguridad acuática y gestión recreativa es un plus.
• Flexibilidad: Capacidad para trabajar fines de semana, festivos y horarios extendidos según sea necesario.
• Pasión por los Deportes Acuáticos: Se prefiere un interés genuino en el wakeboard y los deportes acuáticos.
Beneficios:
• Salario Competitivo: Paquete de compensación atractivo basado en experiencia y calificaciones.
• Salud y Bienestar: Seguro de salud integral.
• Tiempo Libre Pagado: Políticas generosas de vacaciones.
• Desarrollo Profesional: Oportunidades para capacitación y avance profesional.
• Descuentos para Empleados: Descuentos en la entrada al parque, alimentos y mercancía.
• Ambiente de Trabajo: Disfruta de un entorno vibrante y tropical con un equipo dinámico y experiencias emocionantes diarias.
Caribbean Lake Park es un empleador que ofrece igualdad de oportunidades. Celebramos la diversidad y estamos comprometidos a crear un entorno inclusivo para todos los empleados.
ANALISTA DE REPUESTOS
• Estudiante universitario o graduado de las carreras de Administración de Empresas, Contabilidad o carreras afines.
• Cursos o talleres en el área de repuestos automotriz.
• Curso en logística y manejo de inventarios.
• 1 año de experiencia en posiciones similares.
• Conocimiento de Paquete de Office.
• Buena comunicación oral y escrita, orientación al logro y trabajo en equipo.
• Disponibilidad inmediata.
• Disponibilidad para laborar los sábados.
MANAGER UNIFORMS
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
- Positively and collaboratively support the FWC2026 Uniforms program with all initiatives leading up to and including tournament-time delivery.
- Maintain shared responsibility for business assets and uniforms, ensuring fair and equitable entitlements of goods to relevant parties.
- Lead on strategy for planning of uniform distribution operations for Host City delivery model.
- Become an expert with new systems, technological applications which will serve the distribution process of uniforms across the tournament.
- Critical to deliver both the strategy and implementation uniform program in lockstep with Senior Manager to various stakeholders, ensuring consistent approach across 16 Host Cities, 3 countries.
- Maintain awareness and established control mechanisms of inventory throughout product lifecycle, to be rolled out to each distribution centre.
- Develop and support dissolution process for key assets and facilities.
- Work in collaboration with the Senior Manager to define the uniform training program and related materials; deliver trainings across multiple Host Cities collaboratively.
- Uphold established workforce and uniform guidelines, policies, and procedures.
- Demonstrate exemplary communication skills within the FWC2026 functional areas, supporting uniform team members with information dissemination.
- Execute tasks with a focus on Customer Excellence to clients, internal and external, across the business.
- Travel will be required to support tournament and pre-tournament deliverables.
- Shift work will be required during delivery of the tournament.
YOUR PROFILE
For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
The specific competencies we require for this position are:
- Fluent in English and Spanish.
- 5+ years' experience in an event environment within uniform distribution and/or logistics.
- Bachelor's degree, specialization in business, supply chain management or related field.
- Comfortable leading a team in a fast-paced, dynamic environment with often competing priorities.
- Proven ability to successfully balance priorities and multiple demands on time and quality against tight deadlines and calmly solve problems.
- Exemplifies quality working relationships with colleagues and external stakeholders.
- Confident trainer; excellent communicator.
- Exceptional provider of support to multi-layer teams.
- Strong organizational and team leadership abilities.
- Adept with leading development of new procedures and systems.
- Effective communication with diverse workforce
MANAGER VOLUNTEER SYSTEMS, VOLUNTEER PROGRAM
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Volunteers are at the heart of FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FIFA World Cup 2026™. As football unites the world, the Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America.
THE POSITION
The main responsibilities of the Systems Manager, Volunteer Program for the FIFA World Cup 2026 include:
• Support the Volunteer Systems Senior Manager in ensuring all technical requirements are thoroughly addressed within the system.
• Assist in defining and refining volunteer journey requirements across all modules of the volunteer management system, including Recruitment, Assignments, Scheduling, Rostering, Training, Accreditation and Uniform Distribution, and tournament Operations.
• Develop and define the integration matrix mapping necessary for all relevant systems, ensuring seamless connectivity and data flow across platforms.
• Work closely with the volunteer team to deliver comprehensive system training, ensuring exceptional service for system users. This involves prioritizing user requests, managing deadlines, and defining essential system reports to support operational needs.
• Coordinate the development and delivery of the system to meet all required specifications. Provide ongoing problem resolution and support following the go-live date to ensure seamless system performance.
• Contribute innovative ideas to improve and optimize system workflows.
• Collaborate with Contact Centre and shared back-office end users to deliver comprehensive support on all system-related materials, ensuring efficient resolution of issues and effective use of the systems.
• Work in close collaboration with internal FIFA Functional Areas and Host Cities to help ensure the successful development, implementation and management of the Volunteer Management System.
• Identify and report system-related issues, and diligently follow up to ensure their resolution or escalate as necessary to mitigate potential impacts.
• Manage the administration of the Volunteer system, ensuring the timely delivery and implementation of required functionalities to meet project objectives and user needs.
YOUR PROFILE
• Desired - Bachelor’s degree in Engineering, IT, Computer Science or related field.
Work Experience
• Higher Education qualification in Engineering, Information Technology, Computer Science, Project Management or related discipline is highly desired.
• Excellent knowledge around management systems services and business processes that can realize project benefits.
• Significant experience in major multi-sport or multi-location events is a strong advantage.
• Prior working knowledge of Rosterfy and / or alternative workforce and volunteer platforms with strong skills in building various system modules and automations is desired.
• Ability to work on large-scale platform structures that include multiple subdomains and to build logical actions for inheriting elements across both main and sub-accounts.
• Strong skills in using and building complex system automations that can handle multiple logical processes across several system sub-accounts.
• Prior experience in preparing business requirement documents for various system integrations, including high- and low-level design integration matrix mapping and test case scenarios.
• Strong knowledge in designing multiple permission roles across several subaccounts that meet the criteria and accommodate different responsibility levels for system admin users.
• Ability to balance priorities whilst working in a fast-moving progressive environment.
• Strong team player, adaptable to working under tight timelines, and ready to step in wherever needed to drive success, with a commitment to delivering results without compromising quality.
• Exceptional attention to detail.
Languages
• Fluent in English. Spanish and / or French proficiency is a plus
Technology
• Strong proficiency in using technology, including the Office 365 suite and industry-specific software.
• Experienced in working with various Event Management Systems and/or Volunteer Management Systems.
• Advanced knowledge of Rosterfy modules and their functionalities.
• Expertise in developing and utilizing Excel formulas and macros for data management and analysis.
• Strong skills in generating reports and creating visualizations using Power BI.
MANAGER TEAM FACILITIES SPECIAL PROJECTS
Under the guidance of the Senior Team Facilities Manager (USA) and Team Services Lead (Zurich) and working alongside the wider Team Services team and other tournament functional areas, the Team Special Facilities Projects Manager is responsible for coordinating the specific projects related to teams and referees for the FIFA World Cup 26 as well as the FIFA Club World Cup 2025™ in the three host countries.
THE POSITION
• taking the lead in communications with all Team Base Camp city authorities for planning and organizing open-to-public training sessions and community events for the FIFA Club World Cup 2025, if relevant, and the FIFA World Cup 26;
• overseeing the meet & greet program for teams by liaising with all Team Base Camp city authorities to assess operational plan and ensure successful project implementation on-site;
• liaising with all Team Base Camp city authorities on the catalogue of additional services and facilities for teams and their extended groups (friends and family);
• leading additional Team Services projects, such as team preparation camps and friendly matches;
• preparing various operational concepts, policies and procedures related to Team sServices and Refereeing services for the FIFA World Cup 26 and FIFA Club World Cup 2025;
• Leading the TBC Brochure including the management process for FCWC25 and FWC26
• Representing Team Facilities project at various operational meetings and other relevant activities for participating teams (including for their families and friends); and providing regular reports and carrying out other duties as assigned by the Senior Team Services Facilities Manager (USA) and Team Services Lead (Zurich);
YOUR PROFILE
• Able to manage a group of people working on the same projects and, as required, coordinate people in other functional areas to contribute to projects.
• Ability to create strong relationships with external stakeholders and maintain a high level of engagement.
• High energy levels, exceptional planning and organizational skills, strong negotiation and facilitation skills, excellent communication and presentation skills, and positive relationship management abilities.
• Capable of making decisions using problem-solving skills and exercising sound judgment to achieve results.
• Comfortable working in an international, demanding and changing environment.
• Able to work effectively as part of a team and adapt to and work well with people of other cultures and backgrounds.
Work experience
• A minimum of five years of experience in event management, ideally at the international level.
• Experience in building relationships with city authorities and understanding of USA/CAN/MEX specifics in organizing local events.
• Experience and knowledge of team facilities, venue operations, community projects is an asset.
• Proven track record in managing complex projects, including both pre-event planning and event implementation.
• Knowledge of team facilities, community events and competitions in a tournament setting, ideally from working in or at least having a thorough understanding of a football environment.
• Extensive and well-founded knowledge of event and competition operations.
Languages
• Fluency in English (oral and written); any additional language skills an asset.
Technology
• Strong administrative and IT skills, including MS Office (Word, Excel, PowerPoint, Teams).
MANAGER ACCESS MANAGEMENT BRIEFING & REPORTING
Reporting organisationally to the Head of Access Management, the Manager, Access Management Briefing & Reporting will be a key member of the FIFA26 Access Management team. They will be responsible for providing a range of tools and reports to assist in the planning of the FWC2026 at all stadiums. Such tools and reports will include:
• Conducting crowd modelling simulations.
• Utilising existing and previous event data to identify arrival patterns of spectators and accredited staff at the stadiums, based on client groups and stadium capacities.
• Updating plans and identifying issues as stadium overlay plans are adjusted.
• Creating usable reports for HQ, management and identified stake holders pertaining to the movement of spectators and staff during the tournament period.
Through close coordination with the Access Management Team and other Functional Area (FA), they ensure that the operations relating to the movements of persons holding an access device into and within the stadiums meet the requirements and provide efficient, safe, and well-planned ingress, circulation & egress.
The Manager, Access Management Briefing & Reporting will manage a Coordinator, Briefing & Reporting whose primary function will be to support the Manager, and conduct data deep dives, and research as necessary.
The Manager, Access Management Briefing & Reporting will be an active member of the Access Management (ACS) HQ team throughout the planning phases and the tournament period. During event time, they will be the desk lead for the ACS function in the Main Operations Centre (MOC).
THE POSITION
• Training on crowd dynamics to stake holders as required.
• Develop training materials for ACS staff, safety & security staff and volunteers.
• Planning and mapping of client group flows as they arrive at the stadium, enter through the security perimeter, and circulate around the stadium.
• Ensuring all client group flows, paths of travel, entrances and exits planned for people with disabilities and/or limited mobility meet FIFA and related local Accessibility standards and requirements.
• Providing advice and support to wayfinding during the Last Mile.
• Creating data and intelligence formulated reports as required to assist in the safe planning of this tournament.
• Providing expert advice on crowd dynamics to other key functional areas and host city authorities.
• Liaising with Transport to provide advice on temporary public transport options at the stadiums.
YOUR PROFILE
• Bachelor’s degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security or similar.
• Qualifications in Crowd modelling and simulation.
• If experience is compensating, lower degree is welcome to apply.
• Football (soccer) crowd dynamics knowledge.
• FIFA access management knowledge is a plus.
• Effective interpersonal communication, influencing and negotiation skills.
• Strong problem solving and analytical skills.
• Stature and professional experience necessary to interact as tough partner with senior colleagues.
• Good judgement, superb integrity, maturity, and fairness in dealing with people.
Work Experience
• Minimum experience of 4 years in the sport event industry, preferably within access management, crowd safety, crowd modelling, safety and security or venue management. Experience within FIFA is an advantage.
• Wayfinding and route planning in a large stadium environment.
• Single-sport, multi-venue event experience.
• Management and leadership of a team in high pressure tournament operations.
• Demonstratable ability to manage multiple projects concurrently and under pressure.
Languages
• Fluent in English.
Technology
• Crowd simulation systems.
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project, Power BI) and planning software and online collaboration tools
MANAGER FIFA COMMUNITY CUSTOMER CARE
Reporting organisationally to the Ticketing Customer Relationship Senior Manager , the Ticketing FIFA Football Community Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA Football Community ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all FIFA Football Community Entities with ticketing enquiries. Focuses particularly on the delivery of effective ticketing customer care for the FIFA World Cup 2026™.
THE POSITION
- Plan and implement effective customer care strategies and processes across all the established communications channels (email, phone and any other ticketing bespoke systems)
- Train and manage a small team, in line with the sales strategy and FIFA ticketing requirements, policies and regulations, including regular quality assurance checks
- Perform customer care ticketing processes (back office and onsite) whenever required
- Build, manage and maintain successful relationships with all FIFA Football Community whilst resolving all issues and enquiries
- Manage and monitor the ticket quota and requests allocated to FIFA Football Community
- Issue all necessary ticketing communications and be able to translate into required languages, where applicable
- Present ticketing information and deliver training to FIFA Football Community Entities and other stakeholders both in person and online
- Plan effective communication and escalation processes and ensure implementation within the team
- Plan and implement quality control procedures to ensure that any deviation from the requirements is detected and corrected as soon as possible
- Actively research and implement solutions to pro-actively increase the productivity of the group sales customer care team, and maximize customer information and satisfaction
- Analyze and report regularly on KPIs and the effectiveness of customer care being delivered
- Pro-actively identify and report on patterns and risks, and implement processes to mitigate them
- Ensure that all customer care processes are in compliance with the different FIFA functional areas requirements, including but not limited to Legal, Sustainability, Data Protection, Finance, etc.
- Liaise with internal and external stakeholders to ensure the relevant customer care information is available and share applicable knowledge
- Ensure an efficient administration and archive of all versions of customer care and knowledge base, in all languages
- Report on the implementation of sales strategy and ticketing requirements
- Ensure adherence to specific operational deadlines and project plans and compliance with ticketing policies, regulations and GDPR.
- Any other duties that may be assigned.
YOUR PROFILE
- Bachelor or master’s degree or equivalent in relevant area.
- Planning and delivery of Customer Care for corporate customers/business stakeholders (Essential)
- Leading and managing small teams (Essential)
- Excellent communication and relationship management (Essential)
- Good numeracy (Essential)
- Ticketing (Good to have)
- International Sports Events (Good to have)
- Venue and onsite operations experience for major sports event (Good to have)
- Fluent in English, spoken and written (Essential)
- Fluent, spoken and written, in any of the following: French, Spanish, German (Ideal)
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project), planning software and online collaboration tools
- CRM software for case management
- Use of Ticketing applications and tools (good to have)
OFFICE RECEPTIONIST
Reporting organisationally to the Executive Director of Workforce, the Office Receptionist will be a key member of the FIFA26 Miami Office, and work in close collaboration with the Administration team. and other key individuals responsible for delivering administration services to the Miami office for various teams.
THE POSITION
• Answer incoming calls and direct them to the appropriate person or department, or take messages as needed.
• Manage the office's main email inbox, responding to inquiries or forwarding messages to the relevant team members.
• Maintain the cleanliness and organization of the reception area, ensuring it reflects the professionalism of FIFA.
• Manage incoming and outgoing mail and packages, including sorting, distributing, and logging deliveries.
• Schedule appointments, meetings, and conference rooms for staff and visitors using electronic calendar systems.
• Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents.
• Monitor and maintain office supplies inventory, placing orders as needed to ensure adequate stock levels.
• Assist with basic clerical duties, including typing, drafting correspondence, and preparing documents.
• Serve as a liaison between visitors and staff, providing information and assistance as required.
• Adhere to security procedures by monitoring access to the office and issuing visitor badges as necessary.
• Collaborate with other administrative staff to ensure seamless operations and support across the organization.
• Stay informed about FIFA events, initiatives, and policies to provide accurate information to visitors and callers.
• Handle sensitive information with confidentiality and discretion, maintaining privacy and security protocols at all times.
YOUR PROFILE
• Strong organizational skills with the ability to multitask and prioritize tasks effectively, ensuring smooth operations and timely completion of duties in a dynamic work setting.
• Familiarity with office equipment and software, including phone systems, email platforms, calendar applications, and basic administrative tools, enabling efficient communication and task management.
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
EXECUTIVE ASSISTANT
THE POSITION
• Assist in organizing and managing travel logistics, including transportation and accommodations
• Manage, track, and submit expense reports.
• Coordinate and maintain calendars, scheduling, appointments, and cross functional meetings where required.
• Create, prepare and manage documentation, reports, and presentations, including but not limited to formats such as PowerPoint presentations, excel spreadsheets, and Word documents, related to the assigned Functional Areas.
• Assist with intra-and inter-departmental communications as requested or required by the assigned Functional Areas.
• Facilitate collaboration between different departments and stakeholders to ensure smooth operations.
• Handle sensitive and confidential information with utmost discretion and professionalism.
• Prepare meeting agendas, take minutes, and follow up on action items to support efficient decision-making.
• Coordinate and support tournament-related meetings, workshops, and conferences.
• Take on special projects across assigned Functional Areas as needed or requested.
YOUR PROFILE
• Minimum of 3 years of work experience in an executive assistant/administrative assistant role, preferably for the sports industry
• Strong communication skills, both oral and written
• Ability to work under pressure
• Positive attitude, patience, and persistence
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
ENCARGADO(A) MÁQUINAS VENDING (SANTIAGO)
|
Propósito General: |
Responsable de la gestión de verificación de las máquinas vending con relación al estado de la máquina y de los productos, junto a la asistencia a los clientes sobre las mismas. |
|
Número |
Función/Responsabilidad |
|
1 |
Supervisar el funcionamiento general de las máquinas. |
|
2 |
Verificar la limpieza y organización de los productos en las máquinas. |
|
3 |
Asistir a los clientes que reportan incidencias en las máquinas. |
|
4 |
Reportar al técnico cualquier incidencia técnica en las máquinas. |
|
5 |
Entregar monedas dos días a la semana para cambio en la caja. |
|
6 |
Indicar al Operador las actividades a realizar. |
|
7 |
Coordinar las rutas de los operadores. |
|
8 |
Supervisar la fumigación de los equipos. |
|
9 |
Asistir en el almacén durante la recepción de mercancía. |
|
10 |
Revisar estadísticas de productos vendidos en las máquinas. |
|
11 |
Cumplir con las normas y procedimientos de la empresa. |
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12 |
Realizar otras tareas complementarias según necesidades del supervisor inmediato. |
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Otros |
Puede estar estudiando mercadeo o administración de empresas, tener conocimiento en almacén y debe poseer cualidades como liderazgo y servicio al cliente. |
| Requisitos | -Secundaria completa o equivalente; formación técnica en mantenimiento o una disciplina relacionada es un plus. -Experiencia: Experiencia de al menos 1 año en roles similares de operaciones o mantenimiento . -Licencia de conducir de carro manual |
||
Horario: Lunes a Viernes de 8am a 5pm y Sábados de 8am a 12pm.
Beneficios:
-Bonificación (según ley)
-Salario de Navidad: Según lo establecido por ley
- Seguro médico privado: Cobertura 100% al titular (Plan Alpha Universal)
-Alimentos: Cobertura 67% en desayuno y almuerzo
-Plan de desarrollo: Cobertura en capacitaciones, programas
-AFP
COORDINADOR DE OPERACIONES VENDING
PROPÓSITO GENERAL
Responsable de definir y coordinar las actividades operacionales del negocio vending asegurándose de la correcta logística y funcionamiento de estas, así como tener el control de las tareas que inciden en la eficiencia del negocio. Zona Norte(Santiago-Moca).
FUNCIONES PRINCIPALES/RESPONSABILIDADES
1. Planificar logística operativa correspondiente a las zonas, integrar rutas garantizando la rentabilidad y eficiencia de la misma.
2. Asegurarse de que las políticas y controles de ejecución de la labor de personal están dentro de los (lineamientos definidos).
3. Mantener comunicación directa con servicio técnico para la integración de esta área como soporte de la operación vending, haciéndose responsable del seguimiento a los siguientes procesos.
3.1 Dar seguimiento a la instalación de nuevos equipos en clientes en función de la prioridad establecida por el área comercial.
3.2 Mantener una línea de comunicación con ST para desarrollar un flujo de la resolución de problemas técnicos, teniendo conocimiento de la incidencia, frecuencia de estas por clientes y tiempo de respuesta.
4. Responsable de garantizar el correcto manejo de inventario de los vehículos y máquinas para controlar y minimizar roturas, vencimiento y perdida de productos.
5. Dar seguimiento a los resultados financiero de la zona para establecer retiros de equipos, adiciones de clientes o equipos, así como tendencia de uso de método de pagos para facilitar las decisiones de manera oportuna.
6. Garantizar que el personal este cumpliendo con las directrices aplicadas y rutas asignadas dentro de las políticas establecidas.
7. Evaluar los resultados de los criterios de desempeño para la correcta aplicación del bono por ejecución.
8. Mantener comunicación con el Analista Vending para el requerimiento de las informaciones que necesite para cumplir con las actividades de su cargo.
9. Comunicar al Coordinador de Servicio Técnico la falla de la plataforma de pago. En caso de no solucionar la incidencia, El Coordinador de servicio contactará al suplidor de servicios de la plataforma de pagos, y mantendrá retroalimentado al Coordinador de operaciones estatus del caso para dar repuesta rápida a los problemas que se presentan con el uso de las tarjetas al consumidor en las maquinas.
10. Planificación de ruta de supervisión gestión de Operadores y Gestores de puntos de ventas por zonas (Uso Interno).
11. Salir al terreno para mantener contacto no solo con los clientes, si no también identificar puntos de mejoras con los gestores y operadores.
11.1 Visitas a puntos de ventas a de bordo de ruta con operadores y gestores.
11.2 Supervisión aleatoria de puntos de ventas para validar la gestión del Operador y Gestor.
12. Establecer planes de educación al consumidor uso de plataformas digitales de pago.
13. Definir necesidades del personal con RH para una mejor interacción con consumidores y/o clientes.
Requisitos:
- Graduado en Mercadeo, Administración de Empresas, ingeniería industrial o carreras afines
- Nivel de licenciatura
- Post grado de Gerencia u operación (no obligatoria)
- Manejo de paquete Office, (Excel y Power Point)
- Manejo de Sap (preferible no obligatoria)
- 2-3 años de experiencia en cargos similares