Cynthia Acuna

• Responsible of plan, organize, direct, and control operations of HR Department and develop and implement policies, programs, and procedures regarding HR planning, recruitment, training and development, compensation and benefits planning and administration. • Also coordinates, implement, and follow-up on all organizational and administrative aspects of HR operations plant giving support to Staff Managers LATAM & Corporate teams. • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands. • Liaised between multiple business divisions to improve communications. • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances. • Structured compensation and benefits according to market conditions and budget demands. • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives. • Keept the turnover in a 2% montly

Responsible for aligning business objectives with employees and management in designated business units. • Served as consultant to management on human resource-related issues. • Consults with line management, providing HR guidance when appropriate. • Manages and resolves complex employee relations issues. • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. • Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions). • Provides HR policy guidance and interpretation. • Provides guidance and input on business unit restructures, workforce planning and succession planning.

• Liaised with customers, management teams to better understand customer needs and recommend appropriate solutions. • Collaborated with clients to develop , processes and internal policies. • Developed strategic component development plans to support future projects. • Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.

• Implemented and administrated of all functions of Human Resources department such as hiring for organization, employee relations, compensation/benefits administration, management training, external government labor relations, affirmative action, records maintenance, project management and influencing employment policy/practices. • Build environment where positive employee relations are promoted, company is kept in compliance with government regulation, and exposure to litigation is minimized. • Oversees opening of new offices in Bogota, Chile and Mexico. • Hired 100 new employees for outbound department

• Managed office administration and human resources activities of Costa Rica office. • Coordinate with home office to develop policies and procedures specific to Costa Rica and to provide input on policies, procedures, and related training needs. • Supervised 6 staff members. • Oversee all facility issues, including security, organization and use of space, office renovations or improvements and others. • Managed office operations • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates. • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement. • Sourced vendors for special project needs and negotiated contracts. • Directed and controlled all human resources processes • Served as representative in various civic and community functions to further enhance company image and develop additional business.

• Responsible for coordination, planning and execution of all activities related to HR department (recruitment, development, labor law issues, management of conflicts, compensation and benefits, payroll, occupational health, performance, etc). • Directed and controlled various benefit programs • Structured compensation and benefits according to market conditions and budget demands.

• Responsible for activities of describing, analyzing, and evaluating job positions structures within organization preparing organizational salaries structure studies as well as preparing salary surveys.• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments. • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees. • While working in this area had chance of coordinating presentation to “Job Fair”. • Increase Head Count of 50 to 821 employees and creation of new HR Recruitment processes. • Developed lists of qualified candidates for corporate hiring managers. • Developed, implemented and trained on safety programs and injury prevention programs for 800 employees

Perform en to end recruitment for diferent companies. Workshops and other activities.