Babeth Pedroza Foster

• Supervised and tracked support to over 400 sales agents for CSMB Sales Teams in RR, OKC and NV, by assisting them in Reports, Scheduling, Queue Management, Schedule Adherence, process Onboarding and off boarding to all new hires at the beginning of all Fiscal Quarter and Fiscal Year • Customized their new hire profile and the onboarding with HR, and some other tasks that were important for this role. • Improved and maximized the call volume forecast, planning, allocation and distribution to the call center Ops in US.

• Successfully reconciled the AR, that was from 2.9 million in Past Due Balance in 2018 to go as low as 318k by Dec 2020 for Panama, Guatemala, El Salvador, Honduras, Nicaragua and Costa Rica AR portfolio. • Negotiate the financial budgets, quarterly forecasts, P&L, and multi-year plans with a focus on overhead and cash flow planning. • Standardize and upgraded the forecasting, revenue growth, and analysis of complex billing structures, including sending a monthly status with the Billing and Collections and their Volume Bonus on each agencies and clients, with their current and past-due status for their TV ad/commercials. • Partnered with Ad Sales lines of business, including Television Networks and Advertising Agencies in Central America, in order that the Account Executives were compensated accurately based on Collections, to maximize their Sales and Collection commission report and payout every quarter.

• Coordinate and succeeded on collecting payments, from 8 million in 2018, went down to 2.3 million dollars, Due Collections Plans, Reducing Past Due, especially for all Over 90 days past due AR Balances, to reach over 2k% for the end of 2018 coming from the 31st position, to be under the top 10 best Over 90 US accounts. Was able to perform my Portfolio Management Activities for Customer Base of Key Accounts, including reviewing all my 800+ accounts on which half of them had no contact info, brought them down to 200+ missing. • Secured all disputed/short paid invoices with reasons for disputes and get in touch with internal department to expedite resolution/payment. • Unified the Email Invoicing System, by using Macros, so, it can be easier and faster for the customers to receive any open invoices.

• Prepared daily cash deposits manually, entering up to 59 entries or amounts per minute. • Created accurate invoices for Pos and sending Financial Statements on a Scheduled basis. • Resolved and processed all customer claims of invoice payment, especially when customer sent a Large Remittance, in order to manually enter all invoices into SAP, which will lead the Remittance info, match to the check penny. • Assisted with related special projects, as required, example, Outlook Training, Motivational Speeches, Mentoring, etc.

• Supervised and provided constant follow up and support to 80+ agents that were under my responsibility, in Sales and Tech Support, by assisting them in Reports, Scheduling, Queue Management, Schedule Adherence, and some other tasks that are important for this role. • Coordinate and monitor the daily workflow to ensure all operational functions are performed on an efficient, timely basis and that they meet quality and performance standards.