Criseida Zeledon
Over 10 years of experience working in the BPO industry. Most of my experience has been on Recruitment Field where I have acquired & developed multiple skills with the ability to be on direct contact not only with Talent Acquisition Leaders but with direct clients from different projects.
Experiencia
Oversee daily operations and performance of a group of 15+ associates Responsible for running audits & pulling recruiting reports during and after a peak season that helps leadership to have clear visibility of project’s data, strengths and areas of opportunities Analyze data collected during the audit so we can identify root cause that affect recruiters performance Responsible for recruiters development/performance by conducting audits on interview calls to ensure high quality on the process and a great applicant experience Conduct monthly feedback sessions to go over their performance and implement an action plan to improve on metrics Solid leadership & people skills to maintain a nice work environment that promotes teamwork, reliability & commitment Promote open and effective communication, ensuring key messages are delivered to the team, encouraging feedback and sharing best practices