Héctor José Herrera Lopez

o Responsible for managing customer accounts for electronics, manufacturing and automotive sector. o In charge of designing and implementing yearly sales strategy and tactical approach, thought the preparation of annual budget and monthly review. Obtaining 20% savings over budgeted annually. o Create value proposals to customers based on the review of their supply chain in order to drive improvement opportunities and “out of money discussions” for the renewal of contracts, directly impacting the result of the operation by 23%, in the execution time. o Fully support in the collections of the debts of the clients belonging to the assigned portfolio (Payment agreements, Negotiations, billing and discounts. ), guaranteeing a 100% of the collections. o Robust performance management though the preparation and monitoring of weekly KPIs to deliver and show results to customers. o Cross-functional work (OPS/CUS/FIN/LEG) to drive segment results, address customer needs

o Responsible for business performance (Ocean, Air and Land), including profitability, revenue, pricing and cost management. increasing the business by 25% profit. o Team leader with 8 direct reports including Operations, Sales, Collections, Invoicing and Pricing, o Work with internal departments such as the Marketing, Ops, Fin to ensure a share customer knowledge and understand customer needs, that allow to tailored solutions and value preposition that can be translate in sales of new or additional products. o Customer problem solving by developing innovative sales solutions. o Weekly visits or conference calls to address customers’ needs and concerns (services, collections, invoicing, payments, etc.) o Establishment of sales target and performance management though KPIs to monitor and deliver. o Preparation of Monthly and weekly reports to inform productivity, revenue and overall performance of the Ocean, Air and Land operations.

o National Lead of Transportation Department (internal and external). o Management of products weekly distribution to warehouses, to ensure full inventory coverage at country level. (98% Bi-weekly). Classification: Confidential o Design and implementation of performance management though the preparation and monitoring of weekly KPIs to deliver and show results to customers. (95% accuracy.) o Responsible for supervising and monitoring on time delivery from courier companies used as third parties (ZOOM, TEALCA and AEROCAV). o Management of commercial relationship with third parties (ZOOM, TEALCA and AEROCAV), including handling and collection of claims.