Alexander Jesús

• Transitioned from roles in bakeries and field-related jobs, requiring the development of soft skills, acquisition of technical terminology, and significant improvement of English proficiency. • Faced initial challenges with determination, now reflecting nostalgically on the growth and experiences that shaped my career.

• Served as a seasonal contractor for a medical insurance company. • Assisted customers in selecting medical insurance packages tailored to their needs and budget.

• Worked as a contractor for Vonage, a leading telephone communication company. • Configured main lines with extensions and fax capabilities. • Set up interactive virtual receptionist greetings and call routing.

• Conducted detailed back-office analysis of criminal organizations and individuals. • Reviewed hundreds of news articles and posts for judicial and financial purposes.

• Assisted customers with inquiries about their oral care purchase plans.

• Served as a contractor for Nestlé, providing exceptional support to clients with their order requests and inquiries. • Adapted proficiently to constant changes in policies, services, and products.

• Completed monochromatic printer training as a contractor. • Met operation targets consistently. • Provided technical solutions for LaserJet printers. • Transitioned to a full-time role at Hewlett Packard due to exemplary performance.

• Provided technical support for Monochrome LaserJet printers and multi-function color printers from HP Plus. • Troubleshooted hardware and software issues to ensure smooth printer functionality. • Collaborated with cross-functional teams to improve customer satisfaction and resolve technical problems efficiently. • Earned numerous bonus prizes for outstanding performance. • Consistently excelled in quality assurance evaluations.