Jassiel Nairoby Asprilla Vejerano

-Resort rate calculations -Manage customers funds allocations -Air department weekly report -Manage air department adjustments request -Manage travel agencies request -Cross functional support to customer service and finance department. -Support creating department manual

-Guide cuestomers to end to end solutions -Support to voice and email queue for Us Commercial -Daily productivity report -Audit team member's cases (Return, exchange, logistic issues for large enterprise) -Participation in projects to drive KPI's (SLA, Case management and improve backlog reduction) -Provide escalation support/ guidance and feedbacks to perform process. -Audit team backlog to detect improvement areas -Set reinforcement training sesions, huddle and 1x1 -Welcome Training -Assit manager with agenda