Juan Francisco Leal Valenzuela

-Managed the setup of new user accounts within the company and providing access to all relevant software, completing as instructed by management. -Attended emergency callouts wto fix and recover software to original states after system failures. -Efficiently performed troubleshooting through diagnostic techniques and pertinent questions.

-Successfully and continuously hit sales targets by seeking money-making opportunities for expansion. -Generated savings by implementing new processes to achieve client requirements -Frequently conducted training programms for new hires, tailored to company's required goals and training needs. -Seasonal duties acting as Supervisor, leading CSR teams motivating and incentivizing staff to continually achieve and exceed expectation.

-Created strategic sales plans, designed to increase sales, customer loyalty and market awareness. -Concluded staff training in company best practices and sales strategies. -Communicated effectively with customers, determining needs, providing recommendations and upselling services.