Daphne

Prioritize and process customer requests submitted by telephone, email, live chat, or instant message Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, transactions, comments, and complaints. Ensure customer satisfaction and provide professional customer support. Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile. Provide accurate, valid, and complete information by using the right methods/tools

Provide support to the School Directors (Middle School and High school), Maintenance and Cafeteria Managers and Supervisors with HR related matters such as: hiring, dismissals, promotions, maternity leaves, overtime/payroll, personnel action, employee benefits, among others • Reorganize the migratory processes, acting as the main liaison between the lawyers and the expatriate staff. • Development and implementation of the Training Program for Operational, Administrative and Managerial personnel, coordinating all the necessary resources for its execution. • Managed the online Application System to better control and manage documentation • Administration of the Benefits Programme for local and expatriate staff. (health and life insurance, car insurance, loans, Scholarship program) • Manage Job Description updates for the entire organization. Also, creation of HR manuals and guidelines • Manage the Perfomance Evaluation program for Operational and Admin

• Provided advice and support to Managers and Area Supervisors (Mine and Port site) on HR related issues (personnel actions, sanctions, dismissals, promotions and recruitment). • Developed and implemented the Induction Program for new co-workers. • Coordinated the implementation of Performance Evaluations for Mine and Port personnel. • Responsible for Training Subcontractors on Code of Ethics/Values, Policies and Procedures. • Lead the recruiting and selection process for the Engineer, Security, Electrical and Construction Division reporting to the Recruiter Manager located in Canada

• Coordinated the recruitment and selection processes for the Technology and Technical Support Divisions in Panama and Argentina Organization and coordination of the Job Fair and achieved the recruitment, selection and hiring of 35 Technical Support agents for the Panama site/office.